Sitback,relaxandforgetaboutit.
Cleaning/Maintenance
Poly-Wood furniture is made of HDPE plastic resin that has been purified and UV protected. It is
generally cared for and cleaned with soap and warm water. For certain stains and additional
cleaning power, a 1/3 bleach and 2/3 water solution can be used without affecting the color.
Also, a popular method of cleaning is a high-pressure power wash. (Not to exceed 1,500 psi.)
The surface characteristics of the product may require the use of a soft bristle brush to get into
the creases.
The hardware used in the assembly and construction of our furniture is a 300 series commercial
grade stainless steel that has an additional “Xylan” protective and cosmetic coating. Although
the quality of the hardware has a high level of corrosive resistance, the hardware can show
some sign of corrosion, especially in salt air environments. A practical solution to these signs of
corrosion would be to wash the product with soap and warm water. Use a soft bristle brush to
scrub the corroding areas of the hardware. Also, appliance touch up paint may be used in the
appropriate color to protect the hardware. Appliance touch up paint can be purchased at local
hardware stores.
Warranty
Poly-Wood, Inc. warranties to the original purchaser for a period of five (5) years of residential
use and one (1) year for commercial use starting from the date of purchase. This warranty
covers any defects in the manufacturing and workmanship of the furniture components.
“Defects” is defined as imperfections that impair the original function of the product. This
warranty does not apply to normal wear and tear effects on the furniture, which are received by
regular use of the furniture. Neither does it cover damage due to unauthorized repairs or
alterations, negligence, misuse or abuse, improper assembly and acts of God. This warranty
does not apply to the hardware used to assemble the furniture.
The original purchaser is responsible for providing sales support with the proper documentation
needed to determine a resourceful solution for the defect. Possible solutions are replacement or
repair of the defective furniture, replacement or repair of defective component, or authorization
repairs by a third party.
The proper documentation required is by providing the proof of purchase with the original
receipt and a written explanation of how the defect occurred. Once the documentation has been
received and evaluated, the customer will be notified of the solution. If the product is not
returned within 60 days of date of purchase, the customer is responsible for all shipping charges
that may apply.
Poly-Wood Cushion Warranty: Poly-Wood, Inc. warranties to the original purchaser for a
period of one (1) year from date of purchase. This warranty does not apply to normal wear and
tear effects on the cushions, which are received by regular use of the cushions. Neither does it
cover damage due to unauthorized repairs or alterations, negligence, misuse or abuse,
improper assembly and acts of God. This warranty covers any defects in the manufacturing and
workmanship of the cushion.
Send the proper documentation to your retailer.
