Potterton Suprima 80 HE Instruction Manual

© Baxi Heating UK Ltd 2010
User Guide and
Important Warranty Information
Please keep these instructions in a safe place.
If you move house, please hand them over to the next occupier
Suprima HE
Range
Condensing
Central Heating
Boiler
You can rely on

2© Baxi Heating UK Ltd 2010
Natural Gas
Potterton Suprima 30 HE
G.C.No41 075 35
Potterton Suprima 40 HE
G.C.No41 075 36
Potterton Suprima 50 HE
G.C.No41 075 37
Potterton Suprima 60 HE
G.C.No41 075 38
Potterton Suprima 70 HE
G.C.No41 075 39
Potterton Suprima 80 HE
G.C.No41 075 40
© Baxi Heating UK Ltd 2010 All rights reserved. No part of this publication may
be reproduced or transmitted in any form or by any means, or stored in any
retrieval system of any nature (including in any database), in each case whether
electronic, mechanical, recording or otherwise, without the prior written
permission of the copyright owner, except for permitted fair dealing under
Copyrights, Designs and Patents Act 1988.
Applications for the copyright owner’s permission to reproduce or make other
use of any part of this publication should be made, giving details of the proposed
use, to the following address:
The Company Secretary, Baxi Heating UK Ltd, The Wyvern Business Park,
Stanier Way, Derby, DE21 6BF.
Full acknowledgement of author and source must be given.
WARNING: Any person who does any unauthorised act in relation to a
copyright work may be liable to criminal prosecution and civil claims for damages.
1.0 Quick Reference Guide 3
2.0 Troubleshooting 4
3.0 Clearances/Care of the Boiler 6
4.0 Legislation 7
5.0 Warranty & Service 8
Section Page
Contents
Boiler Controls - see opposite page
for Operating Quick Reference Guide
The Benchmark Scheme
Baxi Heating UK Ltd is a licensed member of the Benchmark Scheme which aims
to improve the standards of installation and commissioning of domestic heating
and hot water systems in the UK and to encourage regular servicing to optimise
safety, efficiency and performance.
Benchmark is managed and promoted by the Heating and Hotwater Industry
Council. For more information visit www.centralheating.co.uk
0086
ISO 9001
FM 00866

1.0 Quick Reference Guide
3
© Baxi Heating UK Ltd 2010
Lockout
(Red Light)
Burner On
(Green Light)
Mains On
(Green Light)
Boiler Temperature
Control Knob
If Lockout Light is ON or flashing the boiler will need resetting. If
Lockout occurs persistently consult your Installer or Service Engineer.
This indicates that the Burner has fired up and is heating
your system.
This indicates that there is electricity to the Boiler.
Turn the Boiler Temperature Control Knob clockwise to
increase or anticlockwise to decrease the temperature.
Boiler Temperature Control
Turn the Boiler Temperature Control Knob
clockwise to increase or anticlockwise to
decrease the temperature.
Resetting the Boiler
If the Red Lockout Light ( ) is ON or
FLASHING, turn the temperature control
knob to the off (•) position and when the
lockout light goes off, turn control knob back
to required setting, the boiler will fire up and
return to normal operation. If lockout occurs
frequently a fault is indicated and you should
contact your installer.
Key to Controls

2.0 Troubleshooting
4© Baxi Heating UK Ltd 2010
Boiler not working
START
Make sure the gas
supply is turned ON
and check if other
gas appliances are
operating (e.g. fire,
cooker).
NO
If no gas, consult
your supplier.
Is there electricity to the
boiler ? (Green Mains ON
Light lit).
Mains ON Light
(Green)
Check electrical supply to
boiler is switched on.
NO
YES Is the Green Burner ON
Light lit).
Burner ON Light
(Green)
Boiler operating
satisfactorily.
NO
YES
YES
YES Is the Red Lockout Light
illuminated or flashing ?
YES
Turn the Temperature Control
Knob to the off (•) position and
when the red light goes off.
Turn control knob back to
required setting.
Lockout
(Red)
Temperature
Control Knob
If the light
does not go
out or keeps
coming on.
CONTACT YOUR
INSTALLER OR
SERVICE
ENGINEER.

2.0 Troubleshooting
5
© Baxi Heating UK Ltd 2010
Is the Timer ON and
calling for heat ?
Is the Room Thermostat (if
fitted) set high enough ?
12
1
2
3
4
5
6
7
8
9
10
11
Typical
examples of
external timer
Ensure timer is set for Central
Heating ON (see any
instructions supplied with timer)
NO
YES YES
NO
15
10
5
20
25
15
10
5
20
25
Turn Room Thermostat
to maximum setting
(typical example shown)
If you don’t know what you need to do
to get the boiler to light, or need help
with the system and controls, contact
your installer as soon as possible
CH ON CH OFF

3.0 Clearances/Care of the Boiler
6© Baxi Heating UK Ltd 2010
130mm
595mm
400mm
125mm
5mm Min
5mm Min
15mm
610mm
For Servicing
Purposes
Fig. 1
Fig. 2 In Operation
At Least 1.5°
260mm
3.1 For your Safety
1. This appliance must have been installed in accordance with
the manufacturer’s instructions and the regulations in force.
2. Any modification that may interfere with the normal
operation of the appliance without express written permission
from the manufacturer or his agent could invalidate the
appliance warranty. In GB this could also infringe the Gas
Safety (Installation and Use) Regulations.
3. Your boiler must not be operated without the casing
correctly fitted.
4. Do not interfere with any sealed components on this boiler.
5. Take note of any warning labels on your boiler.
6. Your boiler should have the following minimum clearances
for Safety and Maintenance (Figs. 1 & 2):-
Top - 125mm
Bottom - 130mm
Left side - 5mm
Right Side - 5mm
Front - 15mm (In Operation)
- 610mm (For Servicing)
7. If your boiler is installed in a compartment, do not use it for
storage purposes. Do not obstruct any purpose provided
ventilation openings.
8. Flammable materials must not be stored in close proximity
to your boiler.
9. Avoid skin contact when your boiler is in operation, as some
surfaces may get hot e.g. pipework.
10. Ensure that the flue terminal, outside the house, does not
become damaged or obstructed, particularly by foliage.
11. It is important that the condensate drain system is not
blocked, modified or damaged in any way as this would affect
the operation of your boiler. Your installer should have
insulated any exposed pipework.
3.2 Cleaning the Outercase
1. The painted panels should be wiped with a damp cloth and
then dried completely. Do not use abrasive cleaning agents.
3.3 Boiler Protection
The protection systems listed below will always be working
whilst the gas and electricity supplies to the boiler are on.
1. To ensure the boiler is protected during very cold
conditions a frost protection feature is built in to the boiler. If
the boiler temperature falls below 4°C the boiler will fire until
a temperature of 15°C is reached.
2. The boiler incorporates a built in pump protection feature
which continually monitors the time since the pump last
operated. The pump will run for around 2 minutes if it has not
run in the last 24 hours. This may occur during the night when
your heating controls are set to off.
3. The boiler is fitted with a safety thermostat to protect
against overheating of the water. If this thermostat operates
the boiler will lockout and the ‘Lockout’ (Red) light will flash
once a second. The boiler will require resetting before it will
re-light.
4. A frost thermostat may have been fitted to your system.
Your installer will have advised you of this.
GB - Heating Industry definition meaning England, Scotland,
Wales, Northern Ireland, Isle of Man and the Channel Isles

4.0 Legislation
7
© Baxi Heating UK Ltd 2010
4.1 Installation, Commissioning, Service & Repair
1. This appliance must be install in accordance with the
manufacturer’s instructions and the regulations in force. Read
the instructions fully before installing or using the appliance.
2. In GB, this must be carried out by a competent person as
stated in the Gas Safety (Installation & Use) Regulations.
3. Definition of competence: A person who works for a Gas
Safe registered company and holding current certificates in the
relevant ACS modules, is deemed competent.
4. IN IE (Eire), this must be carried out by a competent person
as stated in I.S. 813 “Domestic Gas Installations”.
Lifting - This product should be lifted and handled by two
people. Stooping should be avoided and protective equipment
worn where necessary. Carrying & lifting equipment should be
used as required, e.g. when installing in a loft space.
All Gas Safe registered engineers carry an ID card with their
licence number and a photograph. You can check your
engineer is registered by telephoning 0800 408 5500 or online
at www.GasSafeRegistered.co.uk
The boiler meets the requirements of Statutory Instrument
“The Boiler (Efficiency) Regulations 1993 No 3083” and is
deemed to meet the requirements of Directive 92/42/EEC on
the energy efficiency requirements for new hot water boilers
fired with liquid or gaseous fuels:-
Type test for purpose of Regulation 5 certified by:
Notified Body 0087.
Product/Production certified by:
Notified Body 0086.
For GB/IE only.
4.2 Benchmark Commissioning Checklist
1. Please ensure that the installer has fully completed the
Benchmark Checklist on the inside back pages of the
installation instructions supplied with the product and that you
have signed it to say that you have received a full and clear
explanation of its operation. The installer is legally required to
complete a commissioning checklist as a means of complying
with the appropriate Building Regulations (England and Wales).
2. All installations must be notified to Local Area Building
Control either directly or through a Competent Persons
Scheme. A Building Regulations Compliance Certificate will
then be issued to the customer who should, on receipt, write
the Notification Number on the Benchmark Checklist.
3. This product should be serviced regularly to optimise its
safety, efficiency and performance. The service engineer should
complete the relevant Service Record on the Benchmark
Checklist after each service.
4. The Benchmark Checklist may be required in the event of
any warranty work and as supporting documentation relating
to home improvements in the optional documents section of
the Home Information Pack.
If you smell gas
Do not operate light switches
Do not operate any electrical equipment
Do not use a telephone in the hazardous area
Extinguish any naked flame and do not smoke
Open windows and doors in the hazardous area
Turn off the gas supply at the meter
Warn any other occupants and vacate the premises
Telephone the National Gas Emergency Service on:-
0800 111 999
Faulty boiler
If it is known or suspected that a fault exists
on the boiler, it must not be used until the fault
has been corrected by a competent person.
Warning !

5.0 Warranty & Service
© Baxi Heating UK Ltd 2010
All descriptions and illustrations provided in this leaflet have been carefully
prepared but we reserve the right to make changes and improvements in
our products which may affect the accuracy of the information contained in
this leaflet. All goods are sold subject to our standard Conditions of Sale
which are available on request.
Serial Number
Date of Installation
Installer Details (name, address and contact number(s))
Please complete the boxes below
Label
Lower Door
Panel
POTTERTON
A Trading Division of Baxi Heating UK Ltd (3879156)
A Division of Baxi Group
Brooks House, Coventry Road, Warwick. CV34 4LL
After Sales Service 0844 871 1560 Technical Enquiries 0844 871 1555
Website www.potterton.co.uk
e&oe
DDMYY
M
Comp No5111597 - Iss 6 - 12/09
Standard Warranty Term & Conditions
12 Months Free Warranty - register today
To receive your 12 months free warranty please complete the form supplied
with the boiler or simply call heateam, the service of Baxi Heating UK Ltd on
0800 731 1644.
Our promise to you
If you experience a fault with your new boiler, we aim to provide a safe and
high quality repair service supported by our dedicated national network of
highly skilled engineers. If your installer can’t resolve the problem for you, we
will do everything we can to get an engineer out to you as quickly as possible.
Nothing in this warranty will affect your statutory consumer rights.
What you need to do if you experience a problem with your heating system
or the operation of the boiler
You should always contact your installer first, because the fault may not be
related to the boiler. If your installer confirms that the fault is within the boiler
it self and he/she can’t repair it, our friendly customer service team is on hand
to help. Simply call our service division heateam on 0844 871 1560 to book an
engineer visit or for any general advice that you may need. Our contact centre
is open Monday to Friday 8am - 6pm, weekends and Bank Holidays 8.30am -
2pm, excluding Christmas Day and New Years Day.
When calling heateam it would be helpful if you could have the following
information to hand:-
1 boiler serial number (see opposite).
2 boiler make and model number.
3 Your installer name and address details.
4 Proof of purchase (if you do not have the boiler serial number).
What this warranty covers
Free of charge repair or replacement of components found to be faulty from
manufacture.
Free of charge replacement of the complete unit provided always that the
failure is related to a manufacturing fault that cannot be repaired or is
uneconomic to repair.
The warranty runs for 12 months from the date your product is installed.
What this warranty does not cover
Repairs to boilers which haven’t been installed and commissioned properly,
and as set out in the installation instructions (this includes the need to flush the
system effectively and add a suitable corrosion inhibitor).
Any damage caused by hard water scale deposits and/or aggressive water
resulting from corrosion.
Any other defects or failures, either in the connected heating system or
outside of the boiler itself.
Faults caused by inadequate supply of electricity, gas or water to the property.
Installations within commercial settings for which this boiler was not designed.
Reimbursement of any third party repair or replacement costs that we haven’t
been told about or agreed with you in advance.
Compensation for consequential losses (e.g. loss of earnings, business losses,
stress and inconvenience) arising from a production breakdown, including
repair delays caused by factors outside our reasonable control.
Annual Service
To ensure you receive the maximum efficiency from your boiler we
recommend your boiler has an annual service so you and your family can
continue to enjoy heating and hot water comfort.
To arrange an annual service from one of our Baxi Heating UK Ltd heating
experts, please call Tel: [phone].