Potterton Promax SL Range User manual

© Baxi Heating UK Ltd 2007
User’s Guide and
Important Warranty Information
Promax SL
Range
Please keep these instructions in a safe place.
If you move house, please hand them over to the next occupier.

2© Baxi Heating UK Ltd 2007
Natural Gas
Potterton Promax 12 SL
G.C.No41 591 79
Potterton Promax 15 SL
G.C.No41 591 87
Potterton Promax 18 SL
G.C.No41 591 80
Potterton Promax 24 SL
G.C.No41 591 88
Potterton Promax 30 SL
G.C.No41 591 89
This product has an energy rating (A) on a scale of A to G.
For more information see www.boilers.org.uk. This is a certification mark.
© Baxi Heating UK Ltd 2007 All rights reserved. No part of this publication may
be reproduced or transmitted in any form or by any means, or stored in any
retrieval system of any nature (including in any database), in each case whether
electronic, mechanical, recording or otherwise, without the prior written
permission of the copyright owner, except for permitted fair dealing under
Copyrights, Designs and Patents Act 1988.
Applications for the copyright owner’s permission to reproduce or make other
use of any part of this publication should be made, giving details of the proposed
use, to the following address:
The Company Secretary, Baxi Heating UK Ltd, The Wyvern Business Park,
Stanier Way, Derby, DE21 6BF.
Full acknowledgement of author and source must be given.
WARNING: Any person who does any unauthorised act in relation to a
copyright work may be liable to criminal prosecution and civil claims for damages.
Baxi Heating UK Ltd is a
BS-EN ISO 9001 Accredited Company
The code of practice for the installation,
commissioning & servicing of central
heating systems.
“Potterton” supports
1.0 Operating the Boiler 3
2.0 Troubleshooting 4
3.0 Clearances 6
4.0 Care of the Boiler 7
5.0 Legislation 8
6.0 Notes 9
7.0 Emergency 11
8.0 Warranty & Service 12
Section Page
Contents

1.0 Operating the Boiler
3
© Baxi Heating UK Ltd 2007
1.1 In Operation
The Potterton Promax SL is a range of high efficiency
condensing boilers.
In common with other condensing boilers its exceptional
efficiency means the flue gases are cooled to such an extent
that steam is often visible at the outside flue terminal.
The amount produced depends on system design, product use
and outside air temperature but it is not harmful to the
individual or the working of the boiler in any way.
Other Controls
A Potterton Electronic Programmer or other type of clock
should have been fitted in your system, together with heating
and hot water controls. Full instructions on the use of these
controls will have been supplied with them.
1.2 To Light
1. Ensure that the main gas and electricity supplies to the boiler
are ON.
2. The fan will start to run and after a short period the ignition
spark will commence. Sparking will continue until the flame is
established then stop automatically. Check that a flame is
visible through the sight glass.
Sight Glass

2.0 Troubleshooting
4© Baxi Heating UK Ltd 2007
Boiler not working
START
Make sure the gas
supply is turned ON
and check if other
gas appliances are
operating (e.g. fire,
cooker).
NO
If no gas, consult
your supplier.
Is there electricity to the
boiler ?
Check electrical supply to
boiler is switched on.
NO
YES Ignition Spark will commence
Boiler operating
satisfactorily.
NO
YES
YES
YES Boiler fails to light ?
YES
Press the Reset Button
If boiler will not light.
CONTACT YOUR
INSTALLER OR
SERVICE
ENGINEER.
Boiler flame established
(Check that a flame is visible
through the sight glass)
Sight Glass
YES
Reset Button

2.0 Troubleshooting
5
© Baxi Heating UK Ltd 2007
Is the Timer ON and
calling for heat ?
Is the Room Thermostat (if
fitted) set high enough ?
12
1
2
3
4
5
6
7
8
9
10
11
Typical
examples of
external timer
Ensure timer is set for Central
Heating ON (see any
instructions supplied with timer)
NO
YES YES
NO
15
10
5
20
25
15
10
5
20
25
Turn Room Thermostat
to maximum setting
(typical example shown)
If you don’t know what you need to do
to get the boiler to light, or need help
with the system and controls, contact
your installer as soon as possible
CH ON CH OFF

3.0 Clearances
6© Baxi Heating UK Ltd 2007
50mm
600mm
390mm
200mm
5mm Min
5mm Min
5mm
500mm
For Servicing
Purposes
Fig. 1
Fig. 2 In Operation
1.5° to 3°
280mm
3.1 For your Safety
1. This appliance must have been installed in accordance
with the manufacturer’s instructions and the regulations
in force.
2. Any modification that may interfere with the normal
operation of the appliance without express written
permission from the manufacturer or his agent could
invalidate the appliance warranty. In GB this could also
infringe the Gas Safety (Installation and Use) Regulations.
3. Your boiler must not be operated without the casing
correctly fitted.
4. Do not interfere with any sealed components on this
boiler.
5. Take note of any warning labels on your boiler.
6. Your boiler should have the following minimum
clearances for Safety and Maintenance
(Figs. 1 & 2):-
Top - 200mm
Bottom - 50mm
Left side - 5mm
Right Side - 5mm
Front - 5mm (In Operation)
- 500mm (For Servicing)
7. If your boiler is installed in a compartment, do not use
it for storage purposes. Do not obstruct any purpose
provided ventilation openings.
8. Flammable materials must not be stored in close
proximity to your boiler.
9. Avoid skin contact when your boiler is in operation, as
some surfaces may get hot e.g. pipework.
10. Ensure that the flue terminal, outside the house,
does not become damaged or obstructed, particularly
by foliage.
11. It is important that the condensate drain system is
not blocked, modified or damaged in any way as this
would affect the operation of your boiler. Your installer
should have insulated any exposed pipework.
GB - Heating Industry definition meaning England, Scotland,
Wales, Northern Ireland, Isle of Man and the Channel Isles

4.0 Care of the Boiler
7
© Baxi Heating UK Ltd 2007
4.1 Cleaning the Outercase
The painted panels should be wiped with a damp cloth
and then dried completely. DO NOT USE ABRASIVE
CLEANING AGENTS.
4.2 Frost Protection
1. The boiler does not have integral frost protection. It
is recommended that the installer fits a suitable
protection device to the system controls if required.
For frost protection the boiler must not be switched
off at the isolation switch on the wall.

5.0 Legislation
8© Baxi Heating UK Ltd 2007
5.1 Installation, Commissioning, Service & Repair
1. This appliance must be install in accordance with the
manufacturer’s instructions and the regulations in force.
Read the instructions fully before installing or using the
appliance.
2. In GB, this must be carried out by a competent person
as stated in the Gas Safety (Installation & Use)
Regulations.
3. Definition of competence: A person who works for a
CORGI registered company and holding current
certificates in the relevant ACS modules, is deemed
competent.
4. IN IE (Eire), this must be carried out by a competent
person as stated in I.S. 813 “Domestic Gas Installations”.
Lifting - This product should be lifted and handled by two
people. Stooping should be avoided and protective
equipment worn where necessary. Carrying & lifting
equipment should be used as required, e.g. when installing
in a loft space.
All CORGI registered installers carry a CORGI
identification card (see Fig. 3) and have a registration
number. You can check your installer is registered by
telephoning 0870 4012300 or writing to:-
1 Elmwood,
Chineham Business Park,
Crockford Lane,
Basingstoke. RG24 8WG.
or check online at www.corgi-gas-safety.com
The boiler meets the requirements of Statutory
Instrument “The Boiler (Efficiency) Regulations 1993 No
3083” and is deemed to meet the requirements of
Directive 92/42/EEC on the energy efficiency
requirements for new hot water boilers fired with liquid
or gaseous fuels:-
Type test for purpose of Regulation 5 certified by:
Notified Body 0087.
Product/Production certified by:
Notified Body 0086.
Ref: 86-BL-647
For GB/IE only.
5.2 Benchmark Commissioning Checklist
1. Please ensure that your installer hands you the boiler
Installation & Service Instructions with the “Benchmark
Commissioning Checklist sections completed. The
details in the Checklist will be required in the event of
any warranty work. Keep the instructions in a safe place
and ensure that the Service Interval Record at the back
is completed at each service visit.
Registered
Gas Installer
CARD SERIAL NO. 999999999
NAME:
A.N.Installer
COMPANY:
Newtown Heating
EXPIRES: 31 DECEMBER 2010
PHOTOGRAPH
To confirm validity of this card please contact
CORGI on 0870 401 2300
www.corgi-group.com
CORGI
00000
Fig. 3 CORGI Registration Card

6.0 Notes
9
© Baxi Heating UK Ltd 2007

6.0 Notes
10 © Baxi Heating UK Ltd 2007

7.0 Emergency
11
© Baxi Heating UK Ltd 2007
If you smell gas
Turn off the gas supply at the meter and call your gas
supplier immediately. Ventilate the property.
In GB, Transco operate a 24 hour emergency service and
the telephone number will be listed in your telephone
directory.
Faulty boiler
If it is known or suspected that a fault exists
on the boiler, it must not be used until the fault
has been corrected by a competent person.
Warning !
In an Emergency
If a water or gas leak occurs or is suspected, the boiler can
be isolated at the inlet valves as follows;
1. Using a suitable open ended spanner, turn the square
nut on the gas tap through 90° (1/4turn) in a clockwise
direction to isolate the gas supply at the boiler.
2. The water isolating valves can be closed by turning their
taps to the right towards the wall.
3. Call your Installer or Service Engineer as soon as
possible.

8.0 Warranty & Service
© Baxi Heating UK Ltd 2007
Standard Warranty Term & Conditions
12 Months Free Warranty - register today
To receive your 12 months free warranty please complete the form supplied
with the boiler or simply call heateam, the service of Baxi Heating UK Ltd on
08706 000 653.
Our promise to you
If you experience a fault with your new boiler, we aim to provide a safe and
high quality repair service supported by our dedicated national network of
highly skilled engineers. If your installer can’t resolve the problem for you, we
will do everything we can to get an engineer out to you as quickly as possible.
Nothing in this warranty will affect your statutory consumer rights.
What you need to do if you experience a problem with your heating system
or the operation of the boiler
You should always contact your installer first, because the fault may not be
related to the boiler. If your installer confirms that the fault is within the boiler
it self and he/she can’t repair it, our friendly customer service team is on hand
to help. Simply call our service division heateam on 08706 017 017 to book an
engineer visit or for any general advice that you may need. Our contact centre
is open Monday to Friday 8am - 6pm, weekends and Bank Holidays 8.30am -
2pm, excluding Christmas Day and New Years Day.
When calling heateam it would be helpful if you could have the following
information to hand:-
1 boiler serial number (see opposite).
2 boiler make and model number.
3 Your installer name and address details.
4 Proof of purchase (if you do not have the boiler serial number).
What this warranty covers
Free of charge repair or replacement of components found to be faulty from
manufacture.
Free of charge replacement of the complete unit provided always that the
failure is related to a manufacturing fault that cannot be repaired or is
uneconomic to repair.
The warranty runs for 12 months from the date your product is installed.
What this warranty does not cover
Repairs to boilers which haven’t been installed and commissioned properly,
and as set out in the installation instructions (this includes the need to flush the
system effectively and add a suitable corrosion inhibitor).
Any damage caused by hard water scale deposits and/or aggressive water
resulting from corrosion.
Any other defects or failures, either in the connected heating system or
outside of the boiler itself.
Faults caused by inadequate supply of electricity, gas or water to the property.
Installations within commercial settings for which this boiler was not designed.
Reimbursement of any third party repair or replacement costs that we haven’t
been told about or agreed with you in advance.
Compensation for consequential losses (e.g. loss of earnings, business losses,
stress and inconvenience) arising from a production breakdown, including
repair delays caused by factors outside our reasonable control.
Annual Service
To ensure you receive the maximum efficiency from your boiler we
recommend your boiler has an annual service so you and your family can
continue to enjoy heating and hot water comfort. To arrange an annual service
from one of our Baxi Heating UK Ltd heating experts, please call to arrange a
visit convenient to you.
All descriptions and illustrations provided in this leaflet have been carefully
prepared but we reserve the right to make changes and improvements in
our products which may affect the accuracy of the information contained in
this leaflet. All goods are sold subject to our standard Conditions of Sale
which are available on request.
Serial Number
Date of Installation
Installer Details (name, address and contact number(s))
Please complete the boxes below
Label
Lower Door
Panel
POTTERTON
A Trading Division of Baxi Heating UK Ltd (3879156)
A division of Baxi Group
Brooks House, Coventry Road, Warwick. CV34 4LL
After Sales Service 08706 017 017 Technical Enquiries 08706 049 049
Website www.potterton.co.uk
e&oe
company
DDMYY
M
Comp No5121909 - Iss 2 - 9/07