Premio FIO Series User manual

USER’S
MANUAL
FIO Series
FIO-SX1900C 19” IP65 SXGA 4:3 Open Frame
Industrial Touchscreen Monitor

FIO Series | User’s Manual
Prefaces
Revision
Revision Description Date
1.0 Manual Released 2023/10/10
Disclaimer
All specifications and information in this User’s Manual are believed to be accurate
and up to date. Premio Inc. does not guarantee that the contents herein are
complete, true, accurate or non-misleading. The information in this document is
subject to change without notice and does not represent a commitment on the part
of Premio Inc.
Premio Inc. disclaims all warranties, express or implied, including, without
limitation, those of merchantability, fitness for a particular purpose with respect to
contents of this User’s Manual. Users must take full responsibility for the
application of the product.
Copyright Notice
All rights reserved. No part of this manual may be reproduced or transmitted in any
form or by any means, electronic or mechanical, including photocopying, recording,
or information storage and retrieval systems, without the prior written permission
of Premio Inc. Copyright © Premio Inc.
Trademarks Acknowledgment
Intel®, Celeron® and Pentium® are trademarks of Intel Corporation.
Windows® is registered trademark of Microsoft Corporation.
AMI is trademark of American Megatrend Inc.
IBM, XT, AT, PS/2 and Personal System/2 are trademarks of International Business
Machines Corporation
All other products and trademarks mentioned in this manual are trademarks of their
respective owners.
Environmental Protection Announcement
Do not dispose this electronic device into the trash while discarding. Please recycle
to minimize pollution and ensure environmental protection.

FIO Series | User’s Manual
Available Models
Model No.
Description
FIO-XG1500C
15" IP65 XGA 4:3 Open Frame Industrial Touchscreen Monitor
FIO-SX1900C
19" IP65 SXGA 5:4 Open Frame Industrial Touchscreen Monitor
FIO
-FH2150C 21.5" IP65 FHD 16:9 Open Frame Industrial Touchscreen Monitor
FIO
-FH2700C 27" IP65 FHD 16:9 Open Frame Industrial Touchscreen Monitor
FIO-XG1500C
FIO-SX1900C
FIO-FH2150C
FIO-FH2700C
LCD Size
15”
19”
21.5”
27”
Touchscreen
10-point PCAP
Max Resolution
XGA
1024x768
SXGA
1280x1024
FHD
1920x1080
FHD
1920x1080
Brightness(cd/m2)
350 nits
250 nits
250 nits
300 nits
Contrast Ratio
1000:1
1000:1
3000:1
3000:1
LCD Color
16.7M
16.7M
16.7M
16.7M
Viewing Angle
88/88/88/88
89/89/89/89
89/89/89/89
89/89/89/89
Backlight MTBF
50,000 Hours

FIO Series | User’s Manual
Contents
Important safety notice......................................................................................... 1
1 ................................................................................................................................. 3
1.1 Introduction ....................................................................................................... 3
1.1.1 About this Manual........................................................................................ 3
1.1.2 The features................................................................................................ 4
1.1.3 Physical Specifications................................................................................ 4
2 ................................................................................................................................. 5
2.1 Unpacking ......................................................................................................... 5
2.1.1 Shipping Damage/Unpacking...................................................................... 5
2.1.2 Packing list.................................................................................................. 5
3 ................................................................................................................................. 6
3.1 Hardware Installation ........................................................................................ 6
3.1.1 Rear Mount installation ............................................................................... 6
3.1.2 VESA standard installation.......................................................................... 8
3.1.3 OSD Functions............................................................................................ 9
A. MAIN MENU ............................................................................................... 9
B. OSD STRUCTURE..................................................................................... 9
3.1.4 OSD Key Information ................................................................................ 13
A. OSD.......................................................................................................... 13
B. Key Events ............................................................................................... 14
4 ............................................................................................................................... 15
4.1 Warranty.......................................................................................................... 15
5 ............................................................................................................................... 16
5.1 Troubleshooting............................................................................................... 16
5.1.1 No picture.................................................................................................. 16
5.1.2 Power Button does not respond................................................................ 16
5.1.3 Image is unstable, unfocused ................................................................... 16
5.1.4 LED on monitor is not lit (no green or amber color can be seen) .............. 16
5.1.5 Display image is not properly sized........................................................... 17
5.1.6 Selected resolution is not displayed properly ............................................ 17
5.1.7 No touch function ...................................................................................... 17

Page 1 of 16
FIO Series | User’s Manual
Important safety notice
Please read this manual carefully and save to use in the future.
Make sure to unplug the power lead before cleaning the product. Unplug the
power lead from the power outlet and wipe the product using a soft, dry
cloth.
Do not use components except those recommended by the manufacturer,
failure to do so may cause damage.
Do not try to move the monitor by pulling only the cord nor touch the plug
with wet hands.
Do not excessively bend the plug and wire nor place heavy objects upon
them, which could cause damage.
Keep the product away from places exposed to oil, smoke or moisture; do
not install inside a vehicle, this may cause malfunction, an electric shock or
fire. Especially avoid operating the monitor near water or outdoors where it
could be exposed to snow or rain.
Do not cover the vents on the monitor case, do not place the monitor or
power adapter on the bed, sofa, carpet etc, as bad ventilation may cause a
breakdown or fire.
When installing the product, make sure to keep it away from the wall (more
than 76mm (3 inch) for ventilation purposes.
Only the type of power listed in the label of the LCD can be used. If you have
questions of power type, please contact local dealer or power supply
department.

Page 2 of 18
FIO Series | User’s Manual
Use only a properly grounded plug and receptacle. An improper ground may
cause electric shock or equipment damage. If you can’t insert the plug into
outlet, please change the outlet.
Make sure the outlet can support total electricity of products be plug into it,
do not connect too many extension cords or plugs to an outlet. Otherwise it
may cause fire.
Do not place the product on an unstable or small surface area. Place the
product on an even, stable surface, as the product may fall and cause harm
to someone walking by, specifically children.
Do not try to extend the power wire, otherwise it may cause fire.
Do not open the monitor cabinet by yourself, if monitor needs to be
examined or repaired, please contact the professional service.
Firstly pull out the power plug and connect the professional service when it
happens following:
a. power wire or power cable is damaged.
b. monitor fall into ground or monitor cabinet is damaged.
c. monitor displays obviously out of the way, needs to be repaired.
Unplug the power cord from the power outlet when monitor is not used.
Do not install the product in places with poor ventilation, high light, high
temperature or moisture.

Page 3 of 16
FIO Series | User’s Manual
1
1.1 Introduction
1.1.1 About this Manual
This manual is intended as a reference guide for the FIO Series Open Frame Touch
Monitors.
This Manual provides the information needed to install, set up and maintain the
Open Frame Touch Monitors. In addition, this manual describes basic technical
information about the touch sensor, troubleshooting and contact information.
This manual is organised as follows:
Chapter 1 Introduction and general information.
Chapter 2 Unpacking care and maintenance.
Chapter 3 Hardware Installation guide.
Chapter 4 Warranty information.
Chapter 5 Troubleshooting.

Page 4 of 18
FIO Series | User’s Manual
1.1.2 The features
Model name
FIO-SX1900C
Description
19” Open Frame Touch Monitor
Native Resolution
1280×1024@60Hz
Contrast Ratio（Typ.）
1000:1
Colours
16.7million
Response Time
(
LCD Panel)
14 ms
Luminance (LCD Panel) 250nits; with P-Cap 210nits
Viewing Angle
Horizontal (left/right) CR≥10 89°/89°
(From Centre, CR≥10) Vertical (up/down) CR≥10 89°/89°
Touch Technology
Projected Capacitive Touch (P-Cap)
Touchscreen Interface
USB
1.1.3 Physical Specifications
Model
Parameter
FIO-SX1900C
Length
420.1mm
Width
348.1mm
Thickness
42.1 mm
Active area
376.4 x 300.8
±
0.3 mm

Page 5 of 18
FIO Series | User’s Manual
2
2.1 Unpacking
2.1.1 Shipping Damage/Unpacking
Premio takes every precaution in testing and packing its products prior to shipment.
On delivery of the products, check the shipping carton for damage. If any damage is
seen that could have caused damage to the contents, keep all packing materials for
later inspection by Premio or the carrier who are responsible for any shipping
damage.
Handle the monitor with care. Take care not to mark or scratch the glass when
removing it from its packing.
2.1.2 Packing list
Please open the package carefully and check the items below are in the package:
1. Touch monitor,
2. USB touch cable,
3. VGA cable,
4. Power adapter (Optional Accessories),
5. US power cord (Optional Accessories),
6. DVI cable (Optional Accessories),
7. DP cable (Optional Accessories),
If any items are missing, please contact your local dealer or the Premio Service
Department.
Note: please save the original package in order to ship the monitor in the future.

Page 6 of 18
FIO Series | User’s Manual
3
3.1 Hardware Installation
3.1.1 Rear Mount installation
The RTL touch monitor’s mounting functions include Open Frame, removable base
VESA and wall mount.
Rear mounting (the mounting bracket is optional)

Page 7 of 18
FIO Series | User’s Manual
Common schematic diagram

Page 8 of 18
FIO Series | User’s Manual
3.1.2 VESA standard installation
VESA installation holes

Page 9 of 18
FIO Series | User’s Manual
3.1.3 OSD Functions
A. MAIN MENU
B. OSD STRUCTURE
「Menu」button to confirm, 「Auto」button to quit
Option Function Illustrations
MENU
「Menu」button,
Enter the function
interface
BRIGHTNESS
Pushing 「Menu」
button twice to adjust
brightness with「▼」
「▲」buttons; you
can push the「Auto」
button twice to quit

Page 10 of 18
FIO Series | User’s Manual
Option Function Illustrations
Contrast Ratio
Pushing 「Menu」
button once and
pushing 「▼」
buttons to adjust the
contrast ratio, you can
push the「Auto」
button twice to quit
IMAGE
The default is
(Wide)16:9, we can
adjust by「▼」
「▲」,「Menu」to
confirm selection,
options: auto adjust
mode, wide view
mode, 4:3 mode,

Page 11 of 18
FIO Series | User’s Manual
Option Function Illustrations
Color
Temperature
Default warm color,
adjust status by「▼」
「▲」,「Menu」to
confirm selection,
available options:
Warm, Cool, USER
(you can change the
ratio of RED GREEN
and BLUE).

Page 12 of 18
FIO Series | User’s Manual
Option Function Illustrations
OSD Setting
Language Selection
Push the 「Menu」
button to confirm, use
the 「▼」「▲」to
select language you
want

Page 13 of 18
FIO Series | User’s Manual
Option Function Illustrations
RESET
Restore the factory
settings
Input Source
No default mode,
automatically switch.
According to signal
source, no adjustment
required.
3.1.4 OSD Key Information
A. OSD

Page 14 of 18
FIO Series | User’s Manual
B. Key Events
Button Function Status Hot Key
LED Indicates Operation status
Green: Normal Operation
Red: No signal、Sleep
mode、Factory mode、
Burn in mode
Off: Off Mode
POWER Turn on or turn off the power
AUTO
1、Adjust the Picture of
Analog input
2、Exit menu or Exit a menu
of sub-menu
MENU Display the OSD Menu or
Select highlighted function
Keep pressing the
button for 6 seconds,
Turn OSD LOCKED or
OSD UNLOCKED,
UP Select Previous menu item
or increase value Select Brightness Adjust menu
DOWN Select next menu item or
Decrease value Switching signal
source

Page 15 of 18
FIO Series | User’s Manual
4
4.1 Warranty
Premio is only under obligation to offer the following Warranty Repair and Services
except those authorized formal documents in written form:
3 years warranty
The above warranty period takes 9~12 of the Serial Number label on the Premio
products as the starting date.
Warranty products cover panel, controller and communication cable. Accessories
included with the products are not included in the warranty.

Page 16 of 18
FIO Series | User’s Manual
5
5.1 Troubleshooting
5.1.1 No picture
The signal cable should be fully connected to the graphics card/computer.
The graphics card should be completely seated in its PC slot.
Power Button and computer power switch should be in the ON position.
Check to make sure that a supported mode has been selected on the graphics card
or system being used. (Please consult graphics card or system manual to change
graphics mode).
Check the monitor and your graphics card with respect to compatibility and
recommended settings.
Check the signal cable connector for bent or pushed-in pins.
Check that the BNC or D-SUB button is in the correct position.
5.1.2 Power Button does not respond
Unplug the power cord of the monitor from the AC outlet to turn off and reset the
monitor, or simultaneously press the RESET and Power buttons.
5.1.3 Image is unstable, unfocused
Signal cable should be fully connected to the computer.
Use the OSM™ Image Adjust controls to focus and adjust display by increasing or
decreasing the Fine control. When the display mode is changed, the OSM Image
Adjust settings may need to be re-adjusted.
Check the monitor and your graphics card with respect to compatibility and
recommended signal timings.
If your text is garbled, change the video mode to non-interlace and use 60Hz refresh
rate.
5.1.4 LED on monitor is not lit (no green or amber color can be
seen)
Power Button should be in the ON position and power lead should be connected.