Troubleshooting
Some tips:
• No output. Power is on, but power LED is off and tubes do not light up. AC cable makes bad
connection in IEC connector. Please check.
• No output. Power is on, but power LED is off and tubes do not light up. PTP™ protection may
have switched off power transformer. If so, the amplier will switch on again after internal
temperature of power transformer returns to normal. Overheating might be caused by higher
environment temperature than normal or heavy use
• BTI switch-off. BTI switched off the high voltage supply to the power output tubes. This can
happen when one (or more) output tube(s) draw(s) signicantly more current than normal, like
what can happen when a loudspeaker terminal is short circuited with volume turned up. Or, in
case of an internal output tube failure, the BTI™ circuit understands that there is a new situation
which can cause harm to the amplier or the loudspeaker, and the high voltage power supply to
the output tubes is interrupted as a protective measure. To reset, switch the amplier’s power off
for at least two minutes, then switch back on. Of course this should only be done after the cause
of the failure has been identied and resolved. Switching the power back on too early can fool the
BTI circuit into acting as though the problem has not been totally resolved and it may put the amp
back into protection mode again. So be sure to give it enough time to reset.
• No output. Power is on, but power LED is off and tubes do not light up. Mains fuse is out. Replace
fuse as per instructions on page 10.
• Noise coming from one channel in case of use as stereo amplier. The easiest is to try a full set
of new tubes and see if the problem disappears or stays. If that is not possible try to nd if there is
maybe one problematic tube.
• Noisy tube. First swap the two inner 12AU7 tubes left to right. If noise follows tube swap, than
you have found the problem tube. If noise does not follow, swap the two outer 12AU7 tubes left to
right.• Hum coming from one channel. Possible bad output tube. Swap the output tubes in pairs
from right to left. If hum follows the swap, swap the far left and far right tubes. If the hum returns
to the original problem channel, you have found the problem tube. If not, swap the inside output
tubes left to right. If still you did not nd a problematic tube, you retry the same with the power
tubes.
• Noise/distortion coming from both channels in stereo mode. Tubes may be in need of
replacement. Read page 11 for tube basics and replacement options.
• In case you use the amplier as mono amplier and have a hum problem, try to replace all tubes
by a new set and see if the problem goes or not. In case you want to try to nd the possible one
problematic tube, connect and use the amplier in stereo mode and follow the earlier described
procedure.
If you try these possible solutions and problems persist, contact us or your local distributor for further
investigation.
THANK YOU!
We would like to thank you for choosing our PrimaLuna DiaLogue Premium HP vacuum tube
Poweramplier as the heart of your music system. The DiaLogue Premium HP Poweramplier is the
second member of the new DiaLogue Premium HP series of affordable, high-quality tube products. The
designers and builders of the PrimaLuna equipment all have a long history in high-end audio. We feel
we have shown with PrimaLuna that we are able to offer a range of affordable audio instruments that
can easily compete with today’s most expensive brands and assure you we will continue that way. We
rmly believe that our quality level will set the bar at a difcult height for other products to match.
This PrimaLuna DiaLogue Premium HP Power amp features:
• Hand-made construction with the nest point-to-point wiring, using workmanship that is equal to or
better than any product you can buy at any price.
• A heavy-gauge, fully-vented steel chassis with a ve coat nish. Each coat is hand-rubbed and
polished.
• Premium parts that include a toroidal transformer for power supply; custom designed -in
conjunction with one of the most prestigious transformer designers in the USA- encapsulated
output transformers for lowest hum; wide bandwidth for great bass and extended highs; ceramic
tube sockets; Nichicon, DuRoch and Solen capacitors; superfast Philips-diode-circuitry; gold-
plated heavy duty WBT style speaker terminals (all speaker- connectors are solid shaft, without
hole, for better conductance, better sound and higher reliability); gold-plated panel mounted input
jacks.
• SoftStart™ circuit for extended life of sensitive components, plus a reduced chance of tube failure
from thermal shock.
• A new generation Adaptive AutoBias™ exclusive to PrimaLuna. This circuit monitors and smoothly
adjusts bias constantly and instantly, reducing maintenance and increasing performance due to
the dramatic reduction in distortion. It comes with a new extensive output stage protection circuitry
with +B relay to protect output transformers, resistors and high voltage power supply in case a
tube fails. In all DiaLogue Premium HP Amplier models the new generation Adaptive Auto Bias
Board comes with our new BTI™ circuit. BTI™ stands for Bad Tube Indication (by LEDs), making
tube-life again a bit easier.
• All DiaLogue Premium HP Ampliers come with an EL34/KT88 bias switch. This means that with
the ip of a switch you can choose for the optimum bias setting for EL34 type of tubes or KT88
type of tubes. No hassle with screwdrivers, no messing around with meters etc. Just switch tubes,
switch bias!
• This DiaLogue Premium HP Poweramplier comes also with a mono/stereo switch giving it the
functions of both the DiaLogue Premium Mono Amplier as well as the DiaLogue Premium Stereo
Amplier.
PrimaLuna®DiaLogue Premium HP PrimaLuna®DiaLogue Premium HP
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