Procom SSU320RHL-B Quick start guide

1
OWNER SOPERATIONANDINSTALLATIONMANUAL
VentFreeL.P.&NATURAL
GAS VENT-FREESTOVE
Thisappliancemaybeinstalledinanaftermarket*,
permanentlylocatedmanufactured (mobile)home,
wherenotprohibitedbylocal codes.
Thisappliance isonlyforuse withthe type ofgas
indicated on theratingplate. Thisappliance isnot
convertibleforusewithothergases.
*Aftermarket: Completion ofsale,notforpurposeof resale,
fromthe manufacturer.
Consumer: Pleaseretainthese instructionfor
futureuse.
Donot storeoruse gasolineorother flammable
vaporsandliquidsinthevicinityofthisorany
other appliance.
WHATTODOIFYOUSMELLGAS
lDonottry tolightany appliance.
lDonottouchanyelectrical switch;donotuseany
phoneinyourbuilding.
lImmediatelycall your gassupplierfromaneighbor s
phone.Followthe gassupplier sinstructions.
lIfyoucannotreach yourgassupplier,call the
firedepartment.
Installation and service mustbe performed by
aqualifiedinstaller,serviceagency,orlocal
gassupplier.
WATERVAPOR: ABY-PRODUCTOFUNVENTEDROOM
HEATERS
Watervaporisaby-product of gas combustion.An
unvented roomheater producesapproximatelyone
(1)ounce(30)mlofwater for every1,000BTU S(.
3KW S)OF gas input perhour, Refertopage7.
Installer:Pleaseleavethese instructionswiththe
consumer.
TOLL-FREE NUMBER:1-877-886-5989
ContinentalAppliance Inc./U.S. Office
5Musick 4600Highlands ParkwayS.E.
IrvineSuite#D/E
CA92618 Smyrna GA30080
NanjingPRO-COMElectricAppliance Co.,Ltd.
#6 ChuangyeRoad, High NewTech. Zone,
GreatBridge Road North,Nanjing, 210061,China.
SSU320RHN-GB
SSU320RHN-B
SSU320RHN-G
SSU320RHN-S
SSU320RHL-GB
SSU320RHL-B
SSU320RHL-G
SSU320RHL-S
PC-SL035A058-0505
WARNING: Improperinstallation,
adjustment,alteration,serviceor main-
tenancecan cause injuryor property
damage. Refertothismanual forcorrectin-
stallationandoperationalprocedures. For
assistanceoradditionalinformation con-
sultaqualifiedinstaller,service agency,or
localgassupplier.
WARNING: Thisisanunventedgas-
fired heater.Ituses air(oxygen)fromthe
roominwhich it isinstalled.Provisions
foradequatecombustion andventilation
airmustbeprovided.RefertoAirFor
Combustionand Ventilationsection on
page5of thismanual.
WARNING: Iftheinformationinthis
manualisnotfollowedexactly,afire or ex-
plosionmayresultcausingproperty
damage,personalinjury,or loss oflife.

2
TableofContents
SafetyInformation-----------------------------------------------------------------------------------------2
ProductFeatures-------------------------------------------------------------------------------------------------4
Local codes--------------------------------------------------------------------------------------------------------4
Unpacking-----------------------------------------------------------------------------------------------------------4
AirforCombustion &Ventilation--------------------------------------------------------------------------5
Installation----------------------------------------------------------------------------------------------------------7
ConnectingToGasSupply------------------------------------------------------------------------------------8
CheckingGasConnections-----------------------------------------------------------------------------------9
LogPlacement---------------------------------------------------------------------------------------------------10
Operating Heater-------------------------------------------------------------------------------------------------11
Cleaning andMaintenance----------------------------------------------------------------------------------14
Specification------------------------------------------------------------------------------------------------------16
Troubleshooting---------------------------------- ----------------------------------------------------------------17
PartsBreakdown&PartsList--------------------------------------------------------------------------------20
SAFETYINFORMATION
Makecertainyoureadandunderstand
all warnings. Keepthismanualfor
reference.It isyourguide tosafeand
properoperationofthis heater.
IMPORTANT: Readthisowner s
manual carefullyandcompletely
before trying toassemble,operate,
or servicethisheater.Improper use
ofthis heater can cause seriousin-
jury ordeathfromburns,fire,
explosion, electrical shock,and
carbon monoxidepoisoning.
WARNING
ModelsSSU320RHNis equipped for
Naturalgas.Fieldconversionisnot
permitted.
ModelsSSU320RHL isequippedfor
propanegas.Field conversion isnot
permitted.
WARNING:Do notuseablower
insert, heatexchanger insert, orother
accessorynotapproved forusewith
this heater.
Due tohightemperatures,theappli-
ance shouldbelocatedoutoftraffic
andawayfromfurnitureand
draperies.
Heater becomesveryhot whenrun-
ning.Keepchildrenand adultsaway
fromhot surfaces to avoid burnsor
clothingignition.Heaterwillremain
hotfor atime aftershutoff.Allow
surfacestocool beforetouching.
WARNING: Donotallowfansto
blowdirectly into the heater.Avoidany
drafts thatalter burnerflamepatterns.
Ceiling fanscan createdrafts that al-
terburnerflamepatterns.Altered
burnerpatternscan causesooting.
WARNING: Anychangeto this
fireplaceoritscontrolscanbe
dangerous.
DANGER: Carbon monoxide
poisoningmayleadtodeath!
WARNING
Whenusedwithoutfreshair,heater
maygive off CARBONMONOXIDE, an
odorless,poisonous gas.
DONOTINSTALLHEATER UNTIL ALL
NECESSARY PROVISIONS AREMADE
FORCOMBUSTIONANDVENTILATION
AIR.CONSULTTHE WRITTENIN-
STRUCTIONS PROVIDED WITHTHE
HEATER FORINFORMATIONCON-
CERNING COMBUSTIONANDVENTI-
LATIONAIR.INTHE ABSENCE OF
INSTRUCTIONS.REFER TO THE NA-
TIONAL FUEL GAS CODE.ANSIZ223.
1.SECTION5.3 ORAPPLICABLELO-
CAL CODES.
This heaterisequippedwithaPILOT
LIGHTSAFETYSYSTEM designed to
If heatershuts off, do notrelight until
youprovidefreshair.
Ifheater keeps shutting offhaveitser-
viced .Keep burnerand control com-
partmentclean.
DONOTTAMPERWITHPILOTLIGHT
SAFETYSYSTEM!
CARBONMONOXIDE POISONING
MAYLEADTODEATH!
Early signsofcarbonmonoxide poison-
ingresemblethefluwithheadache,
dizzinessand/ornausea.Ifyouhave
thesesigns, heatermaynotbework-
ing properly.Getfreshairatonce! Have
heaterserviced. Somepeople-preg-
nantwomen, personswithheartorlung
disease,anemia,thoseunderthe in-
fluence ofalcohol,thoseathigh alti-
tude -aremoreaffectedbycarbonmon-
oxide thanothers.
Natural and Propane/LPGas: Natural
and Propane/LPgasis odorless.An
odor-making agent is addedto the gas.
Theodorhelpsyou detect agasleak.
However,theodoradded tothegascan
fade. Gas maybe presenteven though
noodorexists.
turnoffthe heater ifnotenoughfresh
airis available

3
Keeptheappliance area clear and
freefromcombustible materials,
gasoline,and other flammableva-
pors and liquids.
Carefullysupervise young children
when theyarein theroomwiththe
heater.
Donotplace clothingor other
flammablematerial on ornearthe
appliance.Never place anyobjects
intheheater.
Youmustoperatethisheaterwith
theheater doorwithscreen in place.
Makesure theheaterdoorwith
screen isin placebefore running
heater.
WATERVAPOR:ABY-PRODUCTOF
UNVENTED ROOM HEATERS
Watervaporis aby-product ofgas
combustion.Anunvented roomheater
producesapproximatelyone(1)
ounce(30ml) of waterforevery1,000
BTU s(.3kw s)ofgasinput perhour.
Unventedroomheatersareintended
assupplementalheat (aroom)rather
thataprimaryheatsource(an entire
house)inmostsupplementalheat
applications,thewatervapordoesnot
create a problem,inmostapplications
the water vapor enhances the lowhu-
midityatmospheresexperienced dur-
ingcoldweather.
Thefollowingstepswillhelpinsure
thatwater vapordoesnotbecomea
problem.
1.Besure theheaterissizedproperly
for theapplication,includingample
combustion airand circulation of the
air.
2.Ifhighhumidityisexperienced, a
dehumidifiermaybeused tohelp
lowerthewatervaporcontentof the
air.
3.Do notusean unvented room
heaterastheprimaryheat source.
SAFETYINFORMATION
Continued
1. Thisapplianceis onlyforusewith
thetypeof gas indicatedon the rat-
ingplate.This applianceis notcon-
vertibleforusewith othergases.
2.DonotplacePropane/LPsupplytank
(s) insideanystructure.LocatePro-
pane/LPsupplytank(s) outdoors.
3.If you smellgas
lShutoff gassupply.
lDonot trytolightanyappliance.
lDo nottouchanyelectricalswitch:
donotuseanyphonein
your building.
lImmediatelycall your gassupplier
fromaneighbor sphone.
Followthe gassupplier s
instructions.
lIfyoucannotreachyour gas
supplier, call the firedepartment.
4.This heatershall notbe installed in
abedroomorbathroom.
5.Donot usethisheaterasawood-
burning heater.Useonlythelogs
provided withthe heater.
6.Donotaddextralogsor ornaments
suchaspine cones, vermiculite,or
rockwool.Usingtheseaddeditems
can causesooting. Do notadd lava
rockaroundbase.Rockanddebris
could fall intothe control area of
heater.Afterservicing,alwaysre-
placescreen beforeoperating
heater.
7.Thisheateris designedtobe
smokeless. Iflogseverappearto
smoke,turnheateroffandcalla
qualifiedserviceperson.Note: Dur-
inginitialoperation,slightsmoking
could occurduetolog curing and
heaterburningmanufacturing
residues.
8.Toprevent the creationof soot,fol-
lowtheinstructionsin Cleaning and
Maintenance.
9.Thisheater needsfreshairventila-
tiontorunproperly.Thisheater has
an Oxygen Depletion Sensing
(ODS)safetyshutoff system.The
ODSshutsdownthe heaterifnot
enoughfreshairis available.See
AirforCombustionandVentilation,
pages5through 6.Ifheater keeps
shutting off,see Troubleshooting,
pages17 through 19.
10.Keepallairopeningsinfront and
bottomofheaterclearandfreeof
debris.This willinsureenough air
forpropercombustion.
11. Ifheatershutsoff.Donot relightun-
til you provide fresh,outside air. If
heaterkeepsshutting off, haveit
serviced.
12.Donot runheater:
lWhereflammableliquidsor
vaporsareused orstored.
lUnderdustyconditions.
13.Beforeusingfurniturepolish,wax,
carpetcleaner, orsimilarproducts,
turnheater off.If heated,the vapors
fromtheseproductsmaycreatea
whitepowderresiduewithin burner
boxoronadjacentwallsorfurniture.
14.Donot usethis heater tocook food
orburnpaperorotherobjects.
15.Donot useheaterifanypart has
been underwater. lmmediatelycall
aqualified servicetechnician toin-
spect the roomheaterand tore-
placeany partof thecontrolsystem
and anygascontrol whichhas
beenunderwater.
16.Turnoffandunplugheaterandlet
cool beforeservicing.Onlyaquali-
fied service person should service
andrepairheater.
17.Operating heateraboveelevations
of4,500 feetcould causepilot
outage.
18.Donotoperateheaterifanylog is
broken.Do notoperate heaterifa
logischipped (dime-sized or
larger).
19. Topreventperformanceproblems,
donotusePropane/LPfueltank of
lessthan100lbs. capacity.

4
UNPACKING
1.Removetop innerpack.
2.Tiltcartonsothatstoveis upright.
3.Removeprotectivesidepackaging.
4.Slidestoveoutof carton.
5.Removeprotectiveplastic wrap.
6.Rotatedoorhandleandopendoor.
7.Removelog setbycutting plastic
ties.
8.Carefullyunwrap log.
9.Checkforany shipping damage.If
stoveorlogsaredamaged,
promptlyinform dealerwhereyou
boughtstove.
PRODUCT IDENTIFICATION
Figure 1- Vent Free GasStove
SAFETYINFORMATION
Continued
QUALIFIEDINSTALLINGAGENCY
Installation andreplacement of gas
piping,gas utilizationequipmentorac-
cessoriesand repairandservicing of
equipmentshallbe performed onlyby
aqualified agency.The term “qualified
agency”meansanyindividual,firm,
corporation,orcompanythateitherin
person orthrough arepresentative is
engagedinandisresponsible for (a)
theinstallation,testing,orreplacement
ofgaspiping or(b)the connection,
installation,testing,repair, orservicing
ofequipment; thatis experienced in
suchwork; thatis familiarwithall pre-
cautionsrequired,andthat hascom-
pliedwithall the requirement oftheau-
thorityhaving jurisdiction.
PRODUCTFEATURES
SAFETYPILOT
Thisheaterhas apilotwithan Oxygen
Depletion Sensing(ODS)safetyshutoff
system.TheODS/pilotisarequired fea-
tureforvent-freeroomheaters. The
ODS/pilot shuts offthe heaterif there is
notenoughfreshair.
AUTOMATICIGNITIONSYSTEM
Thisheateris equipped with an auto-
maticcontrol system.
Thissystemrequiresno matches, or
batteries tolightheater.
THERMOSTATICHEATCONTROL
MODULE
This heater hasacontrolmodulewith
athermostatsensing bulb.SETTEMP
withremote control.This resultsinthe
greatest heatercomfort andmayre-
sultin lowergasbills.
MANUALOVERRIDECONTROL
SYSTEM
Thisheater hastwo operation
functions:RemoteControland
Manual OverrideControl.The Remote
Control hasatransmitter,whichre-
quiresthreeAAAbatteriesandelec-
tricpoweroutlettooperate.Ifnoelec-
tricpower isavailable,then youcan
operatetheheaterbymanual
override.
LOCALCODES
Thisheater is designedforventfree
operation.Somestateand local codes
prohibitthe useofvent-free gas
heaters.
lnstall anduseheaterwithcare.Fol-
lowall local codes.Inthe absenceof
localcodes,usethelatesteditionof
The NationalFuel GasCode,ANSI
Z223.1,alsoknownasNFPA54*.
*Available from:
American NationalStandards
lnstitute,lnc.
1430 Broadway
NewYork,NY10018
NationalFireProtection
Association, lnc.
Batterymarch Park
Quincy.MA 02269
StateofMassachusetts: The instal-
lation must bemadebyalicensed
plumberorgasfitterintheCommon-
wealthofMassachusetts.
Sellersofunventedpropaneornatu-
ralgas-firedsupplemental roomheat-
ersshallprovide toeachpurchasera
copyof527CMR30uponsaleofthe
unit.
Inthe stateofMassachusetts,
unvented propaneornaturalgas-fired
spaceheatersshallbe prohibitedin
bedroomsandbathrooms.
In theStateof Massachusetts the
gascock mustbea “T”handle
type.TheStateof Massachusetts
requiresthataflexibleappliance
connectorcannotexceedthree
feetinlength.

5
AIRFORCOMBUSTIONANDVENTILATION
WARNING: This heater
shall not beinstalled in aconfined
spaceor unusuallytightcon-
struction unless provisions are
providedforadequatecombus-
tionandventilationair.Readthe
followinginstructions toinsure
properfreshairforthisandother
fuel-burningappliances in your
home.
PROVIDINGADEQUATE
VENTILATION
Thefollowingareexcerptsfrom National
Fuel GasCode, NFPA54/ANSIZ223.
1,Section 5.3, Airfor Combustion and
Ventilation.
Allspacesin homesfall intoone of
thethree following ventilation
classifications:
1.UnusuallyTight Construction
2.UnconfinedSpace
3.Confined Space
Theinformationon pages5through6
willhelp you classifyyourspaceand
provideadequateventilation.
Confined andUnconfined Space
TheNationalFuel GasCode, ANSI Z223.
1definesaconfinedspaceasaspace
whosevolumeis less than50cubic
feet per 1,000 Btuperhour(4.8m3per
kw)oftheaggregate input ratingof all
appliancesinstalled in thatspaceand
anunconfinedspaceasa space whose
volumeisnot lessthan50cubicfeet
per1,000 Btuperhour(4.8m3perkw)
ofthe aggregateinputratingofallap-
pliances installed inthatspace. Rooms
communicatingdirectlywith thespace
inwhichthe appliancesareinstalled*,
throughopeningsnotfurnished with
doors,areconsidered apart ofthe un-
confinedspace.
Thisheatershall not be installed in a
confinedspaceorunusuallytightcon-
structionunless provisions arepro-
vided foradequatecombustion and
ventilation air.
*Adjoining roomsarecommunicat-
ingonlyif thereare doorless passage-
waysorventilation grills between them.
DETERMINING FRESH-AIRFLOW FORHEATER LOCATION
DeterminingifYouHaveaConfined orUnconfined Space
Usethisworksheet todetermineifyouhaveaconfinedorunconfinedspace.
Space: Includestheroominwhichyouwillinstallheaterplusanyadjoiningrooms withdoorlesspassageways
orventilationgrillsbetween the rooms.
1.Determine the volumeofthespace(length×width×height).
Length×Width×Height= cu.ft.(volumeof space)
Example: Spacesize20ft. (length)×16ft.(width)×8ft.(ceilingheight)=2560cu.ft.(volumeof space)
If additional ventilation toadjoining room is supplied withgrills or openings, add the volumeof theserooms tothe total
volumeofthe space.
2.Divide the spacevolumeby50 cubicfeettodetermine the maximumBtu/Hrthe spacecan support.
(volume of space)÷50 cu.ft.=(Maximum Btu/Hr the spacecan support)
Example: 2560cu.ft.(volumeof space)÷50cu.ft.=51.2or51,200(maximum Btu/Hrthe spacecansupport)
UnusuallyTight Construction
The airthatleaks around doors and
windowsmayprovideenoughfreshair
forcombustionandventilation.
However, inbuildings of unusuallytight
construction,you mustprovideaddi-
tionalfreshair.
Unusuallytightconstructionisdefined
asconstructionwhere:
a)Wallsand ceilingsexposed tothe
outsideatmospherehaveacontinu-
ouswatervaporretarderwitharat-
ing ofone perm (6×10-11kgperpa-
sec-m2)orless withopenings
gasketedorsealed and
b)Weatherstripping hasbeenadded
on openable windowsand doors
and
c)Caulkingorsealantsareappliedto
areassuchasjointsaroundwindow
anddoorframes,betweensole
plates andfloors,betweenwallceil-
ingjoints,between wall panels,at
penetrationsforplumbing,
electrical,and gaslines,andatother
openings.
If yourhomemeets all ofthe three cri-
teria above,you must provide additional
freshair. See Ventilation AirFrom
Outdoors.
If yourhomedoesnotmeetall of the
threecriteriaabove,proceedto Deter-
miningFresh-AirFlow ForHeater
Location.

6
If the actualBtu/Hrused isless than themaximumBtu/Hrthespacecan support,thespaceisan
unconfinedspace. Youwillneednoadditional freshairventilation.
3.Add the Btu/Hrofall fuel burning appliancesin the space.
Vent-free heaterBtu/Hr
Gaswaterheater*Btu/Hr
GasfurnaceBtu/Hr
Vented gasheaterBtu/Hr
GasheaterlogsBtu/Hr
Othergasappliances*+Btu/Hr
Total =Btu/Hr
*Donotinclude direct-ventgasappliances.Direct-ventdrawscombustion airfromthe outdoors and
vents to the outdoors.
4. Comparethe maximumBtu/Hrthespacecan support withtheactual amountofBtu/Hrused.
Btu/Hr (maximumthespace cansupport)
Btu/Hr (actual amount of Btu/Hrused)
Example :51,200Btu/Hr(maximumthe spacecansupport)
56,000Btu/Hr(actualamountofBtu/Hr used)
The spacein the aboveexample is aconfined spacebecausethe actual Btu/Hrused is morethan the
maximumBtu/Hrthespacecan support.
Youmust provideadditionalfreshair.Youroptionsareasfollows:
A.Rework worksheet, adding thespaceofan adjoiningroom. If the extraspaceprovidesan unconfined space,
removedoortoadjoiningroomoraddventilationgrillsbetween rooms. SeeVentilationAirFromInside Building.
B. Vent roomdirectlytotheoutdoors.SeeVentilationAir FromOutdoors .
C.Install alowerBtu/Hrheater, iflowerBtu/Hrsizemakesroomunconfined.
Figure 2-Ventilation AirfromInsideBuilding
Example:
Gaswater heater 30,000Btu/Hr
Vent-free heater+ 26,000 Btu/Hr
Total=56,000 Btu/Hr
NOTE: If the areain whichtheheater maybeoperated is smallerthan thatdefined asan unconfinedspaceorifthe
buildingisofunusuallytightconstruction,provide adequatecombustion and ventilation airbyoneofthe methods
describedin the NationalFuelGasCode, ANSIZ223.1, Section 5.3 orapplicable localcodes.
Thisfreshairwould comefromanadjoining unconfined
space.Whenventilating toan adjoiningunconfined space,
youmustprovidetwopermanent openings:onewithin
12" ofthe ceiling and one within12" ofthe flooronthe
wallconnectingthetwospaces(see options1and2,
Figure2). You can alsoremovedoorintoadjoining room
(see option3, Figure2).Followthe NationalFuel Gas
Code. NFPA54/ANSIZ223.1,Section5.3,AirforCom-
bustionandVentilation for requiredsizeofventilationgrills
orducts.
VentilationAirFromlnsideBuilding
VentilationAirFromOutdoors
Provide extrafresh air byusing ventilationgrills orducts.
Youmustprovide twopermanentopenings:onewithin
12"ofthe ceilingandone within 12"ofthe floor. Connect
theseitemsdirectlyto theoutdoorsorspacesopento
theoutdoors.Thesespacesinclude attics andcrawl
spaces. Followthe National FuelGasCode,NFPA54/
ANSIZ223.1,Section 5.3,Air forCombustion and Ven-
tilation forrequired sizeofventilationgrillsorducts.
IMPORTANT: Donotprovideopenings for inlet oroutlet
airintoattic ifattic hasathermostat-controlledpower
vent. Heatedair entering the attic willactivatethepower
vent.
Rework worksheet,addingthespaceof the adjoining
unconfinedspace. The combinedspacesmust have
enoughfreshair tosupplyall appliances inbothspaces.
Figure3 -VentilationAirfromOutdoors

7
INSTALLATION
CHECKGASTYPE
Besureyourgassupplyisrightfor
yourheater. Otherwise,call dealer
whereyouboughttheheaterforproper
typeheater.
Figure 4 -Minimum Clearance to Walland Ceiling
CLEARANCESTOCOMBUSTIBLES
Carefullyfollowthe instructionsbelow.
Thisstoveisafreestandingunit
designedto setdirectlyonthefloor.
IMPORTANT:Youmustmaintainmini-
mumwallandceiling clearancesdur-
inginstallation. Theminimumclear-
ances areshownin Figure4.Measure
fromoutermost pointofstovetop.
Ifheaterisinstalleddirectlyon
carpeting,tile orothercombustible
material,otherthanwoodflooring,the
heatershallbeinstalledonametalor
wood panelextending thefullwidthand
depthof theheater.
WARNING
Electrical GroundingInstructions
Thisapplianceis equipped with a
three-prong(grounding)plugfor your
protection against shockhazardand
shouldbepluggeddirectlyintoa
properlygroundedthree-prong
receptacle.
IMPORTANT: Installing heaterin
roomswithout enough ventilationair
maycausemildewtoform fromtoo
muchmoisture.SeeAirforCombus-
tion and Ventilation,pages5and 6.
NOTICE: This heateris intended
for useassupplemental heat. Use this
heateralongwithyourprimaryheat-
ingsystem. Do not installthisheater
asyourprimaryheat source. Ifyou
haveacentral heatingsystem, you
mayrun system scirculating blower
whileusingheater.Thiswillhelpcir-
culate the heatthroughout the house.
Inthe eventofapoweroutage, you
can usethisheaterasyourprimary
heatsource.
WARNING: Aqualified service
personmustinstallheater.Followall
local codes.
WARNING: Neverinstallthe
heater
l inabedroomorbathroom
l in arecreationalvehicle
lwherecurtains,furniture,clothing,
orotherflammableobjects areless
than42inches from thefront, top, or
sidesof theheater
l in high traffic areas
l in windyor draftyareas
CAUTION: Thisheater creates
warmaircurrents. Thesecurrents
moveheattowallsurfacesnextto
heater.Installing heater nexttovinyl
orcloth wall coveringsoroperating
heaterwhereimpurities(suchas
tobaccosmoke,aromatic candles,
cleaning fluids,oilorkerosene
lamps, etc.)intheairexist, maydis-
colorwalls.
WARNING: Maintainthe mini-
mumclearances. If you can,provide
greaterclearancesfromfloor,
ceiling,and adjoining side andback
walls.

8
Minimum WallandCeilingClearances
(seeFigure4)
A.Clearancesfrom outermost point of
stovetop toanycombustibleside
wallshould notbelessthan12
inches.
B.Clearancesfromoutermost point
ofstovetopto anycombustible
backwallshouldnot belessthan
6inches (lncludescorner
installations).
C.Clearancesfrom thestovetop tothe
ceiling should notbe lessthan 48
inches.
CONNECTINGTOGAS
SUPPLY
INSTALLATION ITEMS NEEDED
Beforeinstallingheater, makesureyou havethe items listed
below.
l piping(checklocalcodes)
lsealant(resistant topropane/LPgas)
lequipmentshutoffvalve*
ltest gaugeconnection*
lsedimenttrap
ltee joint
lpipe wrench
lflexiblegashose. (Checklocalcodes)
*ACSAdesign-certifiedequipmentshutoffvalvewith1/8"NPT
tapisanacceptablealternativeto testgaugeconnection.
Purchasetheoptional CSA design-certified equipment
shutoffvalvefromyourdealer.
The installermust supplyan external regulator. The external
regulatorwill reduceincoming gaspressure.Ifyoudonot
reduceincoming gas pressure,heater regulator damage could
occur. lnstallexternalregulatorwiththevent pointing downas
showninFigure6.Pointing theventdownprotectsitfrom
freezing rain orsleet.
Figure 5-Gas RegulatorLocationFor Gas inlet Connection
WARNING: Aqualifiedservice
person must connectheater togas
supply.Followall localcodes.
WARNING:Thisappliancere-
quiresa3/8"NPT(NationalPipe
Thread)inletconnection tothe pres-
sureregulator.
WARNING: Neverconnectheater
toprivate(non-utility) gas wells.This
gas iscommonlyknownas wellhead
gas.
WARNING: Donot overtighten
gasconnections
CAUTION: Neverconnectheater
directlytothegassupply.Thisheater
requiresanexternalregulator(not
supplied). lnstall theexternalregu-
latorbetweentheheaterand gas
supply.
CAUTION: Useonlynew,blackiron orsteel pipe.
Internally-tinned coppertubingmaybe usedincertain
areas. Check yourlocalcodes.Use pipe of1/2"diameter
orgreatertoallowpropergasvolumetoheater. If pipe is
toosmall,unduelossofpressurewilloccur.
CAUTION: Avoid damageto regulator.Hold gasregu-
latorwithwrenchwhen connectingintogaspipingand/or
fittings.
CAUTION: Usepipe jointsealantthatis resistant to
gas (PROPANE or NG).
INSTALLATION
Continued

9
IMPORTANT:Installequipment
shutoff valve in an accessiblelocation.
The equipmentshutoffvalveis forturn-
ing on orshutting off the gastothe
appliance.Applypipejointsealant
lightlytomalethreads.Thiswillpre-
ventexcess sealantfromgoing into
pipe. Excesssealantinpipecouldre-
sultincloggedheatervalves.
Werecommend thatyouinstall asedi-
menttrapinsupplyline asshownin
Figure7.Locate sedimenttrapwhere
itiswithin reachforcleaning.Install in
pipingsystem betweenfuelsupplyand
heater.Locatesediment trapwhere
trapped matter is notlikelytofreeze.A
sedimenttraptrapsmoistureand
contaminants. Thiskeepsthemfrom
goingintoheatercontrols. Ifsediment
trap isnotinstalled oris installed
incorrectly,heatermaynotrun properly.
CHECKING GAS
CONNECTIONS
Figure 8-EquipmentShutoffValve
PressureTestingGas
SupplyPiping System
Test Pressures InExcess Of 1/2
PSIG(3.5kPa)
1.Disconnect heater withitsappliance
main gasvalve(control valve)and
equipmentshutoffvalvefromgas
supplypipingsystem. Pressuresin
excess of1/2PSIGwilldamage
heaterregulator.
2. Capoffopenendofgaspipewhere
equipment shutoffvalvewas
connected.
3.Pressurizesupplypipingsystemby
eitherusing compressedair oropen-
ing gassupplytankvalve.
4. Check alljointsof gassupplypiping
system.Applymixtureofliquidsoap
andwatertogasjoints. Bubbles
forming showaleak.
5. Correct allleaksat once.
6.Reconnectheaterand equipment
shutoff valveto gassupply.Checkre-
connectedfittingsfor leaks.
TestPressuresEqualToor Less
Than1/2PSIG(3.5kPa)
1.Closeequipmentshutoff valve(see
Figure8).
2.Pressurizesupplypipingsystemby
eitherusing compressedair oropen-
ingnaturalsupplytank valve.
3.Check all joints fromgasmeterto
equipmentshutoffvalve(see Figure
9).Applymixtureofliquid soap and
watertogasjoints. Bubblesforming
showaleak.
4.Correct all leaks atonce.
PressureTesting Heater
Gas Connections
1.Open equipmentshutoffvalve(see
Figure8).
2.Open gas supplytankvalve.
3.Makesurecontrol knob ofheaterisin
the OFF position.
4.Checkall jointsfromequipment
shutoff valvetocontrol valve(see Fig-
ure9).Applymixture of liquidsoap
andwatertogasjoints. Bubbles
forming showaleak.
CAUTION: Makesureexternal
regulatorhasbeeninstalledbetween
gassupplyand heater.Seeguidelines
underConnecting toGasSupply.
WARNING: Neveruseanopen
flameto checkfor aleak.Applya mix-
tureofliquid soapand water toall
joints.Bubblesforming showaleak.
Correctallleaks at once.
WARNING: Testallgaspiping
and connectionsfor leaksafter install-
ingorservicing.Correctall
leaksatonce.
Figure 7-Gas Connection
*PurchasetheoptionalCSAdesign-
certified equipmentshutoffvalvefrom
yourdealer.
** Minimuminlet pressureforpurpose
ofinputadjustment.
In theStateof Massachusettsthe
gascockmustbeaThandle type.
TheStateof Massachusettsre-
quires thataflexibleappliance con-
nectorcannot exceedthreefeetin
length.
Installation must include an equip-
mentshutoffvalve,union,and plugged
1/8"NPTtap. Locate NPTtapwithin
reachfor test gaugehook up.NPT tap
mustbeupstreamfromheater(see
Figure7).
Figure 6-ExternalRegulator With
VentPointingDown
NGModels:
5”-10.5”W.C. supplypressure
Gassupplier providesexternalregu-
latorfornaturalgas.
LPModels:
11”-14”W.C.supplypressure
Gassupplierprovidesexternal
regulatorforpropanegas.

10
Makesurelogsitsflaton fireboxfloor.
IMPORTANT:Makesurelog doesnot
coveranyburnerports (see Figure 10).
Figure 9-CheckingGas Joints
Figure 10-Installing Log Set
(Top View)
LOG PLACEMENT
FIG (3)
STEP 2:Install log 2onto thetwoslots
in themiddle plate.
FIG (1)
FIG (2)
STEP 1:Install log 1onto thetwoslots
in the rear plate.
FIG (4)
STEP 3:Insertthetwopinson thebot-
tom oflog3intothe twoholesonfire-
boxfloor.
FIG (5)
STEP 4:Place log 4onlog1and log 3,
as shown.
Note:Log4will contactinsideof
heater.
FIG (6)
STEP 5:Insertthe recessedholeon
thebottomoflog5ontothepin on log
1, withtheotherendoflog 5placed
onlog 4, asshown.
FIG (7)
STEP 6:Place log 6onlog1and log
3.
Note:Log6willcontactinside of
heater.
FIG (8)
STEP 7:Insertthe recessedholeon
thebottomoflog7ontothepin on log
2,with theother end placedon log3.
Itisveryimportant toinstallthe logs
exactly asinstructed.Do notmodify
logs.Onlyuselogssuppliedwith
heater.
WARNING: Failureto position
the parts in accordancewiththese
diagrams orfailureto useonlyparts
specificallyapproved withthisheater
mayresultin propertydamageor
personal injury.
CAUTION: Afterinstallation and
periodicallythereafter,checkto en-
surethatnoyellowflamecomesin
contactwithanylog.Withthe heater
settoHigh,check tosee ifyellow
flamescontact anylog.If so,reposi-
tion logs according tothe log instal-
lation instructionsinthismanual. Yel-
lowflamescontactinglogswillcre-
atesoot.
PressureTestingHeaterGas
Connections
Continued
5.Correct all leaks atonce.
6.Light heater(seeOperating Heater).
Check all otherinternal joints for
leaks.
7.Turnoffheater (seeToTurnOffGas
Appliance).

11
OPERATING HEATER
FORYOURSAFETY
READ BEFORELIGHTING
A.Thisapplianceisequipped with an
ignitiondevicewhichautomatically
lights the pilot. Donottrytolight the
pilotbyhand.
B.BEFORE LIGHTINGsmell all
aroundtheapplianceareaforgas.
Besuretosmellnexttothefloor
becausesomegasisheavierthan
airandwillsettleon the floor.
WHATTODOIF YOUSMELLGAS
lDonot trytolightanyappliance.
lDo nottouch any electrical switch;do
not useanyphone in yourbuilding.
lImmediatelycallyourgassupplier
from aneighbor sphone. Followthe
gassupplier sinstructions.
lIf you cannotreachyourgassupplier,
callthefiredepartment.
REMOTECONTROL
OPERATINGINSTRUCTION
Note:Ifoperating byremotecontrol,
youmustsettheControlKnob on
ELECTRICposition.(See Figure11)Do
notsetthecontrolknob betweenthe
lockedposition,otherwise therewill
be nopowertothe heater.
1.STOP! Read thesafetyinformation
above.
2.Disconnectorturnoff all electric
powertoheater.
3.This applianceisequippedwithan
ignitiondevicewhichautomatically
lights the pilot. Donot trytolight the
pilotbyhand.
4.Waitfive (5)minutestoclearoutany
gas.Thensmellfor gasaround
heaterincluding nearfloor.If you
smell gas, STOP! Follow “B”inthe
safetyinformation above.If you don t
smell gas, gotothe nextstep.
5. Plug into aproperlygrounded three-
prongreceptacle,and install three
AAAbatteriesin remote.Ahighpitch
sound willoccur and red powerlight
onfrontofheaterwillbelit.
6. MakesureControlKnob is in Electric
Position.
7.Point remote at bottomfrontof
heater, press IGN/OFF button,an
electric spark willignite thepilot,and
green lighton frontofheaterwill be
lit.
Note: When operatingheaterforthe
firsttime, the ignition period maybe
30secondsorlonger. Thiswill al-
lowairtoexitfromthe gassystem.
Note: The pilotis located on back of
front burner. If pilot does notstaylit,
contact aqualified service person
orgassupplierforrepairs.
Note:If the appears on the control
board, pressthe button,then
press LOCKbutton tounlock.
Figure 11-ManualON/OFF
Button Location
(Withaccesspanelremoved)
Figure12 -On/Off Switch
Functionof ManualON/OFFButtonand
PowerON/OFFSwitch
If yourremotetransmitterislostordoes
notfunction, you can pressthe
ManualON/OFFButtononfrontof
heaterinordertomanuallyoperate your
heater.(SeeFigure11)
Note: Tooperateyourheaterthe ON/
OFFswitchonback of heatermust
beintheON position.The REDlight
onthefrontof heaterindicates there
iselectrical powertoyourheater
whentheON/OFF switchis intheON
position. The GREENlightonthe
front ofheaterindicates thepilot light
is ON.(SeeFigure12)
Note: Pleasewaitforoneminute
tolightagain aftershutting off
heater.
WARNING: If you donotfol-
lowtheseinstructionsexactly,afire
orexplosion mayresultcausing
propertydamage,personalinjuryor
loss oflife.
CAUTION: Do nottrytoadjust
heating levelsbyusing the equip-
ment shutoffvalve.
NOTICE: Duringinitialopera-
tionofnewheater,logswillgive
off apaper-burning smell.Orange
flamewillalsobe present. Open a
windowto ventsmell.Thiswill only
lastafewhours.
C.Useonlyyourhandtopushcontrol.
Neverusetools. If the appliance
doesnot operate,don'ttrytorepair
it, call aqualifiedservice technician
orgassupplier. Forceorattempted
repairmayresultinafireor
explosion.
D. Donotusethis applianceif anypart
hasbeen underwater.Immediately
callaqualifiedservicetechnicianto
inspect the appliance and toreplace
anypart ofthe control systemand
anygascontrol whichhasbeen un-
derwater.

12
Fig 15-Controlboard
SETTINGTIMER
1.AUTOON:
Withburneroff, press TIMERbutton.
Then press or tochangetothe
scheduled time,thenpresstheTIMER
button again,theTIMERstarts timing
and the TIMER will flashand the green
operation lightflashes.Burnerwillau-
tomaticallycomeonat settime.
2.AUTOOFF:
Withburneroperating,pressTIMER
button.Then press or tochange
tothescheduled time, thenpress the
TIMERbutton again,theTIMER starts
timing andtheTIMERwillflashand the
green operation flashes.Burner will au-
tomaticallyshutoffatset time.
TOTURNOFFGAS
TO APPLIANCE
Shutoffheater
1.Press the IGN/OFF button.
2. SetSwitchon OFFpositionorun-
plugtheelectricpowerto theheater.
(See Figure12)
8.Press BURNER button fordesired
burneroperation.
AUTO:Burnerwill automaticallyturn
onand off.
MAN:Burneroperates continuously.
9.If theappliancewillnotoperate, fol-
lowtheinstructions “ToTurnOffGas
ToAppliance”and call yourservice
technicianorgassupplier.
Fig13 -Front ofRemoteControl
SETTINGCLOCK
Press CLOCKbutton forhoursor
minutes.Press or forcorrecttime.
Press CLOCK button againtoset time.
LOCKINGREMOTECONTROL
(childproof)
1.Key press locking:
PressLOCKbutton,a symbolwill
appearontheLCD.
2.Key-press unlocking:
Press ,then press LOCK button to
unlock.
OPERATINGFAN
PressFANbutton fordesiredfan
operation.
AUTO:Blowerwillcomeonseveral
minutesafterburnercomeson andwill
go off several minutesafterburnergoes
off.
MAN:Bloweroperatescontinuously.
OFF: Bloweris off.
MANUALOPERATING
INSTRUCTIONS
Weprovidethemanualcontrolsys-
temjust incase ofpower shortage.
InstallbatteryforManualIgnitor:
1.Unscrewthe ignitorcap.
2. InsertaAAAtypebattery with its an-
ode (“+”)pointing out.
3.Screwthe ignitorcap back.
Note:Werecommend thatthe battery
betaken outofthe ignitorwhen the
powersupplygets right.
LIGHTINGINSTRUCTIONS
If power isoff, you canoperatethe
fireplace manually.
1.STOP!Readthesafetyinformation
onpage11.
2.Check thatgassupplyto heateris
on.
3.Open bottomfront access panel.
4.Pushin gasControl Knobslightly
and turnclockwise totheOFF
position.If Control Knob is on ELEC-
TRICposition,pressin theControl
Knobandturncounterclockwise
toOFF position.
NOTE:Knobcannotbeturned from
PILOT/IGNto “OFF”unless knob is
pushed in slightly.Do notforce.
Fig14-Back of RemoteControl
(coverremoved)
OPERATINGHEATER
Continued
SETTINGTEMPERATURE
With burner is on “Auto”position, press
or to changeto the desired
temperature.

13
TOTURN OFFGAS
TO APPLIANCE
Pushin gasControl Knobslightlyand
turn clockwise the OFF position. Do
not force.
Whenelectricpowerisavailableand
electric operationis desired,turn clock-
wise toOFF positionforone minute.
Thenpressdownknobandrotateclock-
wise toELECTRICposition.
Donot operate between locked
position.
MANUALLIGHTING
PROCEDURE
(match light)
1. Open front door.
2. Followsteps1through5under
MANUALOPERATINGLighting
Instructions.
3. WithControl Knob in PILOT/IGN
position,strikematch, and hold
nearpilot.PressinControlKnob,
pilotshould light.
4. Keep ControlKnobpressedin for30
secondsafter lighting pilot. After 30
seconds, release ControlKnob. Fol-
lowstep 9under MANUALOPER-
ATINGLighting Instructions.
Figure16 - Manual Control
5.Waitfive(5)minutestoclearout
anygas.Thensmellforgas, in-
cluding nearthe floor.If you smell
gas, STOP! Follow “B”inthesafety
information on page 11.If you do
notsmellgas, go tothe next step.
6.Pushin gascontrol slightlyand
turn counterclockwise toPI-
LOT/IGNand depress forfive (5)
seconds.
NOTE: The first timethatthe
heater is operatedafter connect-
ingthe gassupply,thecontrol
knob should be depressed for
aboutthirty (30)seconds.This will
allowairto bleed fromthe gas
system.
7.WithControlKnob pressed in, push
andreleasetheignitorbutton.
This willlight thepilot.Ifneeded,
keeppressingignitorbuttonuntil
pilot lights.
8.KeepControlKnobdepressedfor
ten (10)secondsafterlighting
pilot. If pilotgoesout, repeat steps
6,7and 8.
9.Turncounterclockwise to “ON”
position.Donot operatebetween
lockedpositions.
MANUALOPERATING
INSTRUCTIONS
Continued

14
Figure17 -CorrectPilot Flame
Pattern
Figure 18 -IncorrectPilotFlame
Pattern
BURNERFLAMEPATTERN
Figure 19 showsa correctburnerflame
pattern. Figure20showsanincorrect
burnerflamepattern.Ifburnerflameis
incorrect:
lTurnheateroff (seeTOTURNOFF
GAS TOAPPLIANCE)
l See troubleshooting
Figure 19 -CorrectFlame Pattern
withheater set toHigh Flame
Figure 20 - Incorrect Flame Pattern
withheater set toHigh Flame
CLEANINGANDMAIN-
TENANCE
WARNING: Disconnect powerbe-
fore attempting anymaintenanceor
cleaning toreducetherisk offire,elec-
tric shookorpersonalinjury.Turnoff
heaterandlet coolbeforecleaning.
Figure 21- ControlModule Access
DISCONNECTFAN
1.Removescrewsfromthe fan bracket
panel, pullthefanbracketpanelout
to remove. Disconnect twowires
from fanT-stat Switch.
2.Markortageachwireremovedfor
its exact reconnection.Removethe
fourscrewsfromthe fan.When
installing,reversethe stepsabove.
(SeeFigure22 and Figure25)
Figure 22 -FanAccess
CLEANINGBURNER INJECTOR
HOLDERAND PILOTAIRINLETHOLE
We recommend thatyoucleantheunit
every2,500hoursofoperation or every
threemonths.
The primaryairinletholesallowthe
properamountofairtomixwiththe
gas. Thisprovidesaclean burning
flame.Keeptheseholesclearofdust,
dirt,lint,andpethair. Cleantheseair
inlet holespriortoeachheating
season.Blockedairholeswill create
soot.Werecommendthatyoucleanthe
uniteverythree monthsduring opera-
tionandhaveheaterinspectedyearly
byaqualifiedserviceperson.
DISCONNECTWIRINGORCONTROL
MODULE
1. Removescrewsfromthe rearcon-
trolpanel, take out thermostatsens-
ingbulb fromtheclip,thendiscon-
nect the wiresfromcontrolmodule.
2.Removetwoscrewsand hexnuts,
securing controlmodule.When
installing,reversethe stepsabove.
(SeeFigure21 and Figure25)
CAUTION: Labelall wirespriorto
disconnectionwhen servicing
controls.Wiringerrors cancauseim-
properanddangerousoperation.
Verifyproperoperationafter servicing.
WARNING: Failureto keeppri-
mary/airopeningsof burnersclean
mayresultinsootingandproperty
damage.
CAUTION: You must keepcontrol
areas, burner, and circulatingair pas-
sagewaysofheaterclean.Inspect
theseareasofheaterbeforeeach
use. Haveheaterinspectedyearlyby
aqualified serviceperson.Heater
mayneed morefrequentcleaningdue
toexcessivelintfromcarpeting,bed-
ding material,pethair, etc.
INSPECTINGFLAME PATTERN
Check pilotflamepatternand burner
flamepatternsoften.
PILOT FLAMEPATTERN
Figure17 showsacorrect pilotflame
pattern. Figure18showsanincorrect
pilot flamepattern. Theincorrectpilot
flame isnottouchingthethermocouple.
Thiswillcausethe thermocoupleto
cool.When the thermocouplecools,the
heaterwillshut down.Ifpilotflame pat-
ternis incorrect,asshowninFigure
18.
lTurnheateroff(seeTO TURN
OFF GAS TOAPPLIANCE)
lSee troubleshooting

15
Figure24 -PilotAirInlet Hole
Figure 23 - Burner Primary Air
Inlet
MAINBURNER
Periodicallyinspectallburnerflame holes
withthe heater running.All slotted burner
flameholesshouldbe openwithyellow
flamepresent. Allround burnerflame
holesshould beopen withasmallblue
flamepresent.Someburnerflameholes
maybecomeblockedbydebris orrust,
withnoflamepresent.Ifso, turnoffheater
andlet cool.Eitherremoveblockageor
replaceburner. Blocked burnerflame
holeswillcreatesoot.
Werecommend youkeep the burner
andpilotassemblycleanandfreeof
dust and dirt.
Tocleanthesepartswerecommend
usingcompressedairnogreater than
30PSI.Yourlocalcomputerstore,
hardwarestore, orhome
centermaycarrycompressed airin a
can.You can usea vacuumcleanerin
theblowposition. Ifusing com-
pressed air inacan, pleasefollowthe
directionson thecan.Ifyoudon't fol-
lowdirections on the can,you could
damagethepilotassembly.
1.Shutoff the unit, including the
pilot.Allowthe unittocool for
atleast thirtyminutes.
2. Inspect burner, pilotand
primaryairinletholeson
injectorholderfordust anddirt
(See Figure23).
3.Blowairthroughthe
ports/slots andholesin the
burner.
4.Check the injectorholder
located attheend ofthe
burnertube again. Remove
anylargeparticlesofdust,dirt,
lint,orpethairwithasoftcloth
orvacuum cleanernozzle.
5.Blowairintothe primaryair
holesontheinjectorholder.
6.Incaseanylargeclumpsof
dusthavenowbeenpushed
intotheburnerrepeatsteps3
and4.
Cleanthe pilotassemblyalso. Ayel-
lowtip on thepilotflameindicatesdust
anddirt in thepilotassembly.There
isasmallairinletholeabout two
inchesfromwherethepilotflame
comesoutof thepilotassembly(see
Figure24).Withtheunitoff,lightlyblow
airthroughtheairinlethole.You may
blowthrough adrinking strawifcom-
pressed airis notavailable.
Figure25 -OverrideControl SystemDiagram
CABINET
AirPassageways
lUseavacuumcleanerorpressur-
izedairtoclean.
Exterior
lUseasoft cloth dampenedwith a
mildsoap andwatermixture.Wipe
the cabinettoremovedust.
Logs
lIfyouremovelogsforcleaning,re-
fer toInstallingLogs toproperlyre-
placelogs.
lReplacelogsifbrokenorchipped
(dimesizeorlarger).

16
SPECIFICATIONS
Btu(Variable)32,00032,000
GasTypeLPGasNaturalGas
Ignition Automaticor Electronic Automatic or Electronic
ManifoldPressure9"W.C.4"W.C.
InletGasPressure(In.ofwater)*
Maximum 14"10.5"
Minimum 11"5"
Dimensions, Inches(H×W×D)
Heater 261/8"×425/16”×167/8" 26 1/8"×425/16”×16 7/8"
Carton187/8"×357/16”×30”187/8"×357/16”×30”
Weight, lbs
Stove108108
Shipping117117
Volts120 120
Watts3232
*Forpurposesofinputadjustment
REPLACEMENT PARTS
Use onlyoriginal replacementparts.
Thiswillprotectyourwarrantycover-
ageforparts replacedunder warranty.
PARTSUNDERWARRANTY
Contact authorizeddealersofthis
product.Iftheycan'tsupplyoriginal
replacement part(s)call thenumber
onthebackofmanual.When
contacting yourdealerorPRO-COM,
haveready:
l Yourname
l Youraddress
l Modelandserialnumbers
ofyourheater
l Howheater wasmalfunctioning
l Type ofgasused (Propane/LPor
Natural gas/NG)
l Purchasedate
l Warrantycard.
Usually,wewillask youto returnthe
defective partto thefactory.
SSU320RHL-GB
SSU320RHL-B
SSU320RHL-G
SSU320RHL-S
SSU320RHN-GB
SSU320RHN-B
SSU320RHN-G
SSU320RHN-S
ACCESSORIES
Purchasetheseheateraccessories
fromyourlocaldealer.Iftheycannot
supplytheseaccessories,contact
PRO-COMforinformation. Youcanalso
writetothe addresslistedon thefront
ofthismanual.
PARTSNOTUNDERWARRANTY
Contact authorizeddealersofthis
product. If theycan tsupplyoriginalre-
placementpart(s) call PRO-COM stoll-
free number(877)886-5989.
TECHNICALSERVICE
Forquestionsabout installation,
operation, ortroubleshooting,contact
PRO-COMtoll-freeat(877)886-5989.
SIDESHELF

17
TROUBLESHOOTING
WARNING:Makesurethat
poweristurnoffbefore proceeding.
WARNING: Turnoffand letcool
before servicing.Onlyaqualified
service person should serviceand
repairheater.
CAUTION:Neveruseawire,
needle,or similar objectto clean
ODS/pilot. Thiscandamage ODS/
pilotunit.
OBSERVEDPROBLEM
Nosparkwhen IGN/OFFispressed
Spark at ODS/pilotbut noignition
ODS/pilothasflamebut continuesto
spark
POSSIBLECAUSE
1.No powertoheater
2.No batteryinremote controlorbat-
teryisn tcorrect orientation
3.ON/OFFswitchnotON
4.Wireis damagedorloose
5.Pilotelectrodeposition isnotcor-
rect
6.Systemhalt
1.Gassupplyturned offorequipment
shutoff valveclosed
2.Air in gaslineswhen installed
3.Depleted gassupply
4.ODS/pilot isclogged
5.Gasinletsupplypressurenotcor-
rect
6.Wireisdamagedorloose
7.Pilotelectrode position isnotcor-
rect
8.Gasvalve orregulatorisdamaged
1.Thermocoupleconnection loose
2.Lowgaspressure
3.DirtyorpartiallycloggedODSpilot
4.Thermocoupledamaged
5.Gasvalveorregulatordamaged
REMEDY
1.Checktheelectric power
2.Placeor replacethebattery
3.TurnON/OFF switch ON
4.Check the wirefordamage and
makesureconnection is tight
5.ReplacePilot
6.Placethecontrol knob of manual
override on OFF position forat
least1 minute,then turn to ELEC-
TRICposition
1.Turnongassupplyoropen equip-
ment shutoff valve
2.Press ON/OFFbuttonagainuntilair
isremoved
3.Contactlocalgascompany
4.Clean ODS/pilot(see Cleaning and
Maintenance, page 14)
5.Havequalified servicetechnician
checkinletpressure
6.Checkthewireand makewirecor-
rect
7.Replace Pilot
8.Contact dealerorPROCOM
1.Check thatconnectors aresecure
on module
2.Contactlocal gascompany
3.Clean ODS/pilot(see Cleaning and
Maintenance,page14)
4.Replace thermocouple
5. Contact dealer or PROCOM
WARNING: If you smellgas
l Shutoff gassupply.
l Donottrytolight anyappliance.
l Do nottouchanyelectricalswitch;donotuseanyphone inyourbuilding.
l Immediatelycall yourgassupplier fromaneighbor s phone.Followthe gassupplier s
instructions.
l If you cannotreachyour gassupplier, callthe firedepartment.
NOTE: BEFOREYOUSWITCH TO “ELECTRIC”CONTROLLEVELFROM MANUALCONTROL,
YOUNEEDTOTURN THEKNOBTO “OFF”LEVELFIRSTAND WAITFORONEMINUTE,
THEN TURNTHE KNOB TO “ELECTRIC”.
INCASEOF “ELECTRONIC”CONTROLLEVELDOES NOTWORK,PLEASE TURN THE
CONTROLKNOBCOUNTERCLOCKWISE TO “OFF”LEVELAND WAIT FORONE MINUTE.

18
TROUBLESHOOTING
Continued
OBSERVEDPROBLEM
ODS/pilot hasflamebutburnerdoes
not light
Delayedignition at burner
Burnerbackfiringduring combustion
Slight smokeorodorduring initialop-
eration
Dark residue onlogsorinsideof fire-
place
Heaterproducesaclicking/ticking
noisejust after burneris litorshutoff
Whitepowderresidueforming within
burnerboxoronadjacent wallsorfur-
niture
POSSIBLECAUSE
1.Burnerinjectorclogged
2.Inletgaspressureistoo low
3.Thermocouple leadsdisconnected
orimproperlyconnected
4.Batteriesweak
1.Manifoldpressureistoolow
2.Burnerpartsorinjectorclogged
1.Damagedburnerinjector
2.Excessivesupplypressuredam-
agedregulator
1. Residues frommanufacturing pro-
cesses
2.Notenough air
3.Excessivesupplypressuredamaged
regulator
1.Improperlog placement
2.Air holesatburnerinletblocked
3.Burnerflameholes blocked
1.Metalexpanding whileheatingor
contractingwhile cooling
1.Heated vapors fromfurniture polish,
wax,carpetcleaners, etc. turninto
whitepowderresidue
REMEDY
1.Cleanburner(seeCleaningand
Maintenance, page14)orreplace
burnerinjector
2.Contactlocalgascompany
3.Reconnectleads(seewiring
diagram)
4.Replacebatteries
1. Contactlocalgascompany
2.Cleanburner(see Cleaningand
Maintenance, page 14)
1.Cleanburnerinjector(see Clean-
ingandMaintenance,page14)
2. Replacegasregulator
1. Problemwill stopafterafewhours
ofoperation.
2.Check burnerfordirt and debris.If
found, clean burner.(SeeCleaning
andMaintenance,page14)
3. Replacegasregulator
1.Properlylocatelogs(see Log
Placement,page10)
2.Cleanout airholesatburnerinlet
Periodicallyrepeatasneeded
3. Removeblockage orreplaceburner
1. Thisiscommon withmostheaters.
Ifnoiseisexcessive,contactquali-
fied serviceperson
1.Turn heateroff when usingfurniture
polish,wax,carpetcleaner, orsimi-
larproducts

19
TROUBLESHOOTING
Continued
REMEDY
1.Ventilateroom.Stop using odor
causingproducts whileheateris
running
2.Locateand correctallleaks (see
Checking GasConnections, Page
9)
1. Open windowand/or door for, venti-
lation
2. Contact localpropane/LPgascom-
pany
3.Clean ODS/pilot(see Cleaning Page
14)
1. Locateand correct all leaks(see
Checking GasConnections, Page
9)
1.Removeforeign matter
2.Locateand correctallleaks (see
Checking GasConnections, Page
9)
1.RefertoAirforCombustionand Ven-
tilation requirements, Page 5
POSSIBLECAUSE
1.Heateris burning vaporsfrompaint,
hair spray, glues,etc.(SeeIMPOR-
TANTstatementatbeginningof
troubleshooting)
2.Gasleak. See WARNINGStatement
atbeginning of troubleshooting
1.Not enough freshairisavailable
2.Lowlinepressure
3.ODS/pilotis partiallyclogged
1. Gasleak.SeeWARNINGStatement
atbeginning oftroubleshooting
1.Foreign matterbetween control valve
andburner
2.Gasleak. See WARNINGStatement
atbeginning of troubleshooting
1.Notenough combustion/ventilation
air
OBSERVEDPROBLEM
Heaterproducesunwanted odors
Heater shuts off in use(ODS
operates)
Gasodor exists evenwhen heater is
shut off
Gasodorduringcombustion
Moisture/condensation on windows

20
ILLUSTRATED
PARTSBREAKDOWN
SSU320RHN-GB
SSU320RHN-B
SSU320RHN-G
SSU320RHN-S
SSU320RHL-GB
SSU320RHL-B
SSU320RHL-G
SSU320RHL-S
KeyNo.PartNumberDescription
QTY
NGLP
1SLU35A410(NG)BURNERASSEMBLY1
2SLU35A410(LP)BURNERASSEMBLY1
3SLU35A420BURNERASSEMBLY11
4ML091-05INJECTOR1
5ML091-10INJECTOR1
6ML056-04CONNECTOR11
7SLU35A031OUTLETTUBE11
8NAY03-05-01IGNITORCABLE11
9AL092-01IGNITOR11
10QL027-02INJECTOR1
11QL028-02INJECTOR1
12ND4703X400-RHODS1
13ND4908X400-RHODS1
14MCL08-01KNOB11
15SL035A032ODSINLETTUBE11
16NV2020-22GAS VALVE11
17SLU35A020INLETTUBE ASSEMBLY11
18NRV82FB-4REGULATOR1
19NRV82FB-9REGULATOR1
20NAYB02-00ELECTRONICMODULE11
21NAYB01-00REMOTECONTROL11