Prokonian SP4320-HE-FG User manual

SKU#: 064-3142-2
Model: SP4320-HE-FG
NICOLE
WALLMOUNT FIREPLACE
INSTRUCTION MANUAL ENCLOSED
IMPORTANT
prokonian
Please note when you open the carton carefully check the unit and make sure there is no damage. If you
have any problem with assembling the unit, with how the various funcons work or with damage or
missing parts. Please call# [phone] (9:00AM - 5:00PM EST) or email:
[email protected] immediately for service before return the unit to the store where it
was purchased.

1
ELECTRIC FIREPLACE HEATER
HOME OWNER’S INSTRUCTION MANUAL
SKU#: 064-3142
Model: SP4320-HE-FG
ATTENTION
FIND A LOCATION FOR THE FIREPLACE HEATER THAT IS PROTECTED FROM DIRECT
SUNLIGHT.
FAILURE TO READ ALL INSTRUCTIONS MAY RESULT IN A POSSIBLE ELECTRIC SHOCK, FIRE
HAZARD AND / OR INJURY WILL VOID THE WARRANTY
CONSUMER SAFETY INFORMATION
PLEASE READ THIS MANUAL BEFORE INSTALLING AND OPERATING THIS APPLIANCE
Warning
IF THE INFORMATION IN THIS MANUAL IS NOT FOLLOWED EXACTLY AN ELECTRIC SHOCK
OR FIRE MAY RESULT CAUSING PROPERTY DAMAGE, PERSONAL INJURY OR LOSS OF LIFE.
DO NOT STORE OR USE GASOLINE OR OTHER FLAMMABLE VAPORS AND LIQUIDS IN THE
VICINITY OF THIS OR ANY OTHER APPLIANCE.
Thank you and congratulaons on your purchase of a Prokonian fireplace. Please read
the installaon & operang instrucons before using this appliance.
Prokonian, Inc.
63 Golden Street
Meriden, CT 06450
U.S.A
Made in China

2
SAFETY INFORMATION
IMPORTANT INSTRUCTIONS
Please read and understand this enre manual before aempng to assemble, operate or install the product.
This equipment has been tested and found to comply with the limits for Class B digital devices, pursuant to part 15
of the FCC rules. These limits are designed to provide reasonable protecon against harmful interference in a
residenal installaon. The equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instrucons, may cause harmful interference to radio or television recepon,
which can be determined by turning the equipment off and on. The user is encouraged to try and correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna
• Increase the separaon between the equipment and the receiver
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the FCC rules. Operaon is subject to the following two condions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operaon.
Modificaons not approved by the party responsible for compliance could void user’s authority to operate the
equipment.
This Class B digital apparatus complies with Canadian ICES-003.
WARNING: Extreme cauon is necessary when any heater is used by or near children or individuals with
disabilies and whenever the fireplace is le operang and unaended.
WARNING: DO NOT run cord under carpeng. DO NOT cover cord with throw rugs, runners, or similar
covering.Do not route cord under furniture or appliances. Arrange cord away from traffic areas and where it
will not be tripped over.
WARNING: Do NOT insert or allow foreign objects to enter any venlaon or exhaust opening as this may
cause an electric shock or fire, or damage the appliance.
WARNING: This appliance has hot and arcing or sparking parts inside. DO NOT use it in areas where gasoline,
paint or flammable vapors or liquids are used or stored. This fireplace should not be used as a drying rack for
clothing. Christmas stockings or decoraons should not be hung in the area of it.
WARNING: This appliance is hot when in use. To avoid burns, DO NOT let bare skin touch hot surfaces. Keep
combusble material, such as furniture, pillows, bedding, papers, clothes and curtains, at least 3 feet from
the front of the heater and keep them away from the side and rear.
When using electrical appliances, basic precauons should always be followed to reduce the risk of fire, electric
shock and injury to persons, including the following:
Read all instrucons before installing or using the heater.
DANGER: If the informaon in this manual is not followed exactly, an electric shock or fire may result causing
property damage, personal injury or loss of life.

3
SAFETY INFORMATION
Use this appliance only as described in the manual. Any other use is NOT recommended by the manufacturer and
may cause fire, electric shock or injury to persons.
CAUTION
• If possible, ALWAYS unplug this appliance when not in use.
• DO NOT operate any heater with a damaged cord or plug or aer the heater malfuncons.
• DO NOT operate any heater if it has been dropped or damaged in any manner. Disconnect power at service
panel and have heater inspected by a reputable electrician before reusing.
• Any repairs to this fireplace should be carried out by a qualified service person.
• Under no circumstances should this fireplace be modified. Parts having to be removed for servicing must be
replaced prior to operang this fireplace again.
• DO NOT use outdoors.
• This heater is not intended for use in bathrooms, laundry areas and similar indoor locaons. NEVER place heater
where it may fall into a bathtub or other water container.
• To disconnect this appliance, turn controls to the off posion, then remove plug from outlet.
• ONLY connect to properly grounded outlets.
• This appliance, when installed, must be electrically grounded in accordance with local codes, with the current
CSA C22.1 Canadian Electrical Code or follow the Naonal Electrical Code, ANSI/NFPA N0.70.
• To prevent a possible fire, DO NOT block air intakes or exhaust in any manner. DO NOT use on so surfaces, like
a bed, where opening may become blocked.
• The heaters MUST NOT be located immediately below a socket-outlet.
• ALWAYS plug heaters directly into a wall outlet/receptacle. NEVER use with an extension cord or relocatable
power tap (outlet/power strip).
• There is a thermostat protecve device provide inside of unit. If the inner temperature overheats or abnormal
heang occurs, the thermostat protecve device will cut off power supply to prevent damage or risk of fire.
• DO NOT place any objects on top of insert and top air intake vents as this will cause unit to overheat and can
cause a fire.
Electrical Connecon
A 15-amp, 120-volt, 60 Hz circuit with a properly grounded outlet is
required. Preferably, the fireplace will be on a dedicated circuit as other
appliances on the same circuit may cause the circuit breaker to trip or
the fuse to blow when the heater is in operaon. The unit comes
standard with 6-. three-wire cord, exing from the rear of the
fireplace. DO NOT exceed the current rang of the current tap. ALWAYS
plug heaters directly into a wall outlet/receptacle. NEVER use with an
extension cord or relocatable power tap (outlet/power strip).
•
This heater is for use on 120 volts. The cord has a plug as shown
below. See illustraon for grounding instrucon. An adapter as shown
at C is available for connecng three-blade grounding type plugs to
two-slot receptacles. The green grounding lug extending from the
adapter must be connected to a permanent ground such as a properly
grounded outlet box. The adapter should not be used if a three-slot
grounded receptacle is available.
•
Voltage: 120 VAC, 60 Hz
Amps: 11.7 Amps
Was: 1400 Was
ELECTRICAL SPECIFICATIONS
Grounding Pin
Metal
Screw
Cover of
Grounding
Box
Grounding Pin
Grounding Means
Adapter
C
A
D
B
SAVE THESE INSTRUCTIONS

4
PRE-INSTALLATION
Package Contents
Hardware Contents
A
E
F
B
C
D
A 1Front Glass Cover
Part QuantyDescripon
1BaseB
1FireplaceC
Part QuantyDescripon
1Mounng BracketD
1Remote ControlE
1 BagCrystal BeadsF
AA BB
AA 4 + (1)Screw
Part QuantyDescripon
4Wall AnchorBB
Number of the hardware in ( ) is separated for backup

IMPORTANT: Please read and understand this manual before any assembly. Before beginning assembly of
product, make sure all parts are present. Compare parts with packaging contents list. If any part is missing, or if
you have any quesons, contact the service center at 1-844-455-4621 (toll free).
Place all parts from the box in a cleared area and posion them on the floor in front of you. Remove all packing
materials and place them back into the box. Do not dispose of the packing materials unl assembly is complete.
Read each step carefully before beginning any assembly and make sure you understand each step. If you are
missing a part, please call our toll-free number for assistance 1-844-455-4621.
5
PRE-INSTALLATION
Tools Required
Measuring tape Level Phillips screwdriver Electric drillStud finder
Before you install
Before installing your new fireplace, decide whether you want to install your new fireplace using a surface mount or
freestanding.
Select a locaon that is not suscepble to moisture, dust and is away from high traffic locaons and things that many catch
fire or block openings such as drapes, pillows, furniture etc.
It is strongly recommended that the screws be screwed into the wall studs where possible.
If the wall studs cannot be used, wall anchors must be used.
CAUTION: Enclosed wall anchors (BB) only can be use on the concrete wall.
For the best effect install the fireplace out of direct sunlight and away from overhead lighng.
•
•
•
•

Step 1.
Remove mounng bracket (D) from back of fireplace (C) by unscrew two screws at the top of the unit.
Step 2.
Release the latches on the both side to unlock the front glass as illustrated below to removing front glass (A).
6
INSTALLATION
WALL MOUNT INSTALLATION
D
A
CAC
D

Step 3.
Remove the base (B) of fireplace (C) by unscrewing three screws at the rear base of the unit.
Step 4.
Choose a wall locaon to aach the mounng bracket (D). Posion the mounng bracket (D) in the desired
locaon. Use a level to align the bracket and mark the four holes with a pencil.
7
INSTALLATION
B
B
C
Minimun height: 9in
D

Step 5.
Select the hardware appropriate for mounng bracket installaon.
Step 6.
Hang the fireplace (C) on the hooks at boom of mounng bracket (D) and push the fireplace (C) into mounng
bracket (D). Re-fasten the two screws removed in Step 1.
8
INSTALLATION
STUD WALL
• Secure the mounng bracket (D) to wall using screws (AA) at marked stud locaons.
DRYWALL
• Drill holes at marked locaons and secure the mounng bracket (D) to the wall with toggle bolts and washers (not
included).
CONCRETE WALL
• Drill 5/16-inch holes at marked locaons, then insert wall anchors (BB) into holes. Secure the mounng bracket (D) to wall
using screws (AA).
STUD WALL DRYWALL CONCRETE WALL
D
AA AA
BB
DD

Step 7.
Distribute the crystal beads (F) evenly in the tray of the fireplace (C).
Step 8.
Re-install the front glass (A) to the fireplace (C).
Step 1.
Assembly the base (B) of fireplace (C) by fasten three screws.
9
INSTALLATION
C
F
FREESTANDING INSTALLATION
BB
C

Step 3.
Distribute the crystal beads (F) evenly in the tray of the fireplace (C).
10
INSTALLATION
Step 2.
Release the latches on the both side to unlock the front glass as illustrated below to removing front glass (A).
Step 4.
Re-install the front glass (A) to the fireplace (C).
C
F
A
CAC

11
OPERATING INSTRUCTIONS
°F
°
C
PM
AM
Power Buon
• Pressing the power buon will turn ON or OFF the unit.
• When the unit is in ON mode, touch control panel light will fully light up for 8 sec and then shut down if without
any others operaon including remote control.
• When the unit is in OFF mode, the POWER symbol LED will Semi-bright. When power OFF, unit will be stopped,
if heater is working before power OFF the unit, fan will have 20 seconds delay to ensure heat will not be trapped
inside the unit.
Flame Buon
Flame Brightness Seng
• Press “Flame” key unl FL0 / FL1 / FL2 / FL3 / FL4 / FL5 shown on the display, and then press “+” key or “-” key
to adjust the flame brightness from level 0 to level 5.
Flame Color Seng
• Press “Flame” key unl FC1 / FC2 / FC3 / FC4 / FC5 /FC6 shown on the display, and then press “+” key or “-” key
to adjust the flame color.
• Press the flame buon to cycle through the seng as:
Flame Brightness (FL), Flame Color (FC).
ColorSeng
FC1
FC2
FC3
Yellow
Blue
Yellow + Red
Yellow + Blue + Red
FC4
FC5
FC6
Color
Seng
Yellow + Blue
Auto Change

12
OPERATING INSTRUCTIONS
Timer Buon:
Timer Seng
• Timer can be adjusted when heater is ON. It can adjusted from 0 hour (OFF) to 9 hours with 0.5 hour interval.
• When TIMER is acvated, the symbol will be displayed.
• When TIMER digital is 0 H, TIMER funcon is invalided. The TIMER symbol will automacally disappear
Clock Seng
• For clock seng, hold the TIMER key for 5s, hour display will flashing. Push UP “+” or DOWN “-” key, Hours
seng can be adjusted. Touch the TIMER key once more, minute display will flashing. Minutes seng can be
adjusted as the same way as hours seng.
• When clock is at the seng mode, hold UP (“+”) and DOWN (“-”) keys together to select 12H or 24H mode. The
unit default seng is 24H. The AM or PM symbol will automacally displayed when the 12H mode was selected.
• Press the mer key can exit the seng or it will automacally exit aer 8s without any further operaon.
Heater Buon:
Temperature Seng
• HEATER key is used to control ON/OFF of the heater. Push UP (“+”) or DOWN (“-”) key to to scroll through the
pre-set temperature range from 59°F (15°C) to 86°F (30°C), ON & OF (OFF). Heater will turned ON accordingly to
the set temperature. When the ambient temperature is higher than the set temperature, heater will
automacally turned OFF.
• When the temperature is set at “ON”, heater will be working connuously.
• When HEATER is acvated, the heater & temperature symbol will displayed.
• When the heater is ON, hold the HEATER key for 3 sec; this allow the temperature unit change from °C to °F or
°F to °C. The unit default seng is °F.
UP Buon ; Down Buon:
• Control the seng of flame brightness, flame color, mood light brightness, mood light color, mer, clock and temperture .
Child Lock
Acvate Child Lock
When the unit is ON, holding the POWER buon for 10 seconds to acvate the Child Lock fucon. E3 will be displayed and
"Beep Sound" for 3 mes that indicate the Child Lock fucon accate. All funcon keys are lcoked. When pressing any
buon, E3 will be displayed that indicate the Child Lock fucon accate.
Inacvate Child Lock
To inacvate the Child Lock funcon, holding the POWER buon for 10 seconds.
Remote Control
Funcons are same as the touch control except Child Lock, Change the temperature unit, Clock Seng and Change between
12H and 24H.

13
CARE AND MAINTENACE
• Make sure the unit is turned OFF, unplugged and the heang elements of heater are cool whenever you are
cleaning the heater.
• Clean the metal trim using a water-dampened so, clean cloth. DO NOT use brass polish or household cleaners
as these products will damage the metal trim.
• The motors used on the fan and the flame generator assembly are pre-lubricated for extended bearing life and
require no further lubricaon. However, periodic cleaning/vacuuming of the fan/heater and air intake/output
vents is recommended.
• Any other servicing should be performed by an authorized service representave.
WARNING: Make sure the power is turned off before proceeding. Any electrical repairs or rewiring of
this unit should be carried out by a licensed electrician in accordance with naonal and local codes.
If repairing or replacing and electrical component or wiring, the original wire roung, color coding and
securing locaons must be followed.
WARNING: Electrical outlet wiring must comply with local building codes and other applicable
regulaons to reduce the risk of fire, electrical shock and injury to persons.
WARNING: Do not use this fireplace if any part of it has been under water. Immediately call a qualified
service technician to inspect te fireplace and replace any part of the electrical system.
WARNING: Disconnect power before aempng any maintenance or cleaning to reduce the risk of fire,
electrical shock or personal injury.
WARNING: During any service of this appliance, the power to the unit must be turned off. First turn the
main power switch to the “OFF” posion. Then remove the electrical plug from the wall outlet.

14
CARE AND MAINTENACE
Replacing the Remote Control Battery
When the remote control (E) stops operang or its range seems reduced, it is me to replace the baeries.
Note: The baeries should be removed if the product is to be le unused for a long me.
1. The baery compartment is located on the back of the remote control (E).
2. Remove baery cover from the back of remote control (E).
3. Insert 2pcs AAA baeries, ensuring the polaries of the baery match the inside of the baery compartment.
4. Re-insert the baery door.
Note:
Do not mix old and new baeries.
Do not mix alkaline, standard (carbonzinc), or rechargeable (nicad, nimh, etc) baeries.
Non-rechargeable baeries are not to be recharged. Exhausted baeries are to be removed from the product.
Note: When the heater is not in use, the heater should be stored in a dry locaon, away from possible
damage. The power cord should be stored properly to avoid contact with hot or sharp objects.
Disposal of Used Battery
A baery may contain hazardous substances that could be endangering to environment and
human health.
• This symbol marked on the baery and/or packaging indicates that used baery shall not be
treated as municipal waste. Instead it shall be le at the appropriate collecon point for
recycling.
• By ensuring the used baery is disposed of correctly, you will help prevent potenal negave
consequences for the environment and human health. The recycling of materials will help to
conserve natural resources.
For more informaon about collecon and recycling of used baeries, please contact your local municipality, your waste
disposal service or the point of sale where you purchased this item.

PROBLEM POSSIBLE CAUSE SOLUTION
15
TROUBLE SHOOTING GUIDE
1. No power, logs do
not glow.
1. The unit does not have power. 1a, Check that unit is plugged into a standard 120
volt outlet. Then make sure power is set at “ON”
posion.
2. The overheat protecon device has
been engaged.
2. Unplug unit, wait 5-10 minutes, then the
sensor will reset itself. Plug the unit back in and
turn on the heater. If the problem persists, call
customer service.
2. E1 displayed on
control panel.
3. Unplug unit, wait 5-10 minutes, then the
sensor will reset itself. Plug the unit back in and
turn on the heater. If the problem persists, call
customer service.
3. E2 displayed on
control panel.
3. The ambient temperature sensor is
broken or not working correctly.
4. E3 displayed on
control panel.
4. Child lock funcon acvate. 4. To inacvate the Child Lock funcon, holding
the POWER buon for 10 seconds.
5. Fan motor
connues to blow
aer unit is powered
off.
5. Normal operaon. 5. This is a standard feature; the blower runs for
an addional 20 seconds to ensure heat will not
be trapped inside the unit.
6. Normal
operaon.
6. Power cord gets
warm to the touch.
6. This is normal for a heater appliance as it
requires more current to operate. Check the
connecons of the appliance cord and the outlet.
Make sure the plug fits ghtly into the outlet.
During use, check the plug and outlet frequently
to determine if it is HOT; if so, disconnue use of
the appliance and consult with a qualified
electrician to check or change the overheang
outlet(s).

PROKONIAN ELECTRIC FIREPLACE MODEL
Prokonian Inc. (hereinaer referred to collecvely as the (“company”) warrants that your new Prokonian Electric
Fireplace is free from manufacturing and materials defects for a period of one year from date of purchase. Subject
to following condions and limitaons.
1. The electric fireplace must be installed and operated at all mes in accordance with the installaon and
operang instrucon furnished with the product. Any unauthorized repair, alteraon, willful abuse, accident, or
misuse of the product shall nullify this warranty.
2. This warranty is non-transferable, and is made to the original owner, provided that the purchase was made
through an authorized supplier of the company.
3. The warranty is limited to the repair or replacement of part(s) found to be defecve in material or
workmanship, provided that such part(s) have been subjected to normal condions of use and service, aer said
defect is confirmed by the company’s inspecon.
4. This warranty does not cover the LED light bar included with the Prokonian Electric Fireplace.
5. The Company may, at its discreon, fully discharge all obligaons with respect to this warranty by refunding the
wholesale price of the defecve part(s).
6. Any installaon, labor construcon, transportaon, or other related costs/expenses arising from defecve
part(s), repair, replacement, or Company assume responsibility for same.
7. The owner/user assumes all other risks. If any including the risk of any direct, indirect or consequenal loss or
damage arising out of the use. Or inability to use the product, except as provided by law.
8. All other warranes – expressed of implied – with respect to the product, its components and accessories, or
any obligaons / liabilies on the part of the Company are hereby expressly excluded.
9. The Company neither assumes, nor authorizes any third party to assume, on it behalf, any other liabilies with
respect to the sale of the Prokonian product.
10. The warranes as outlined within this document do not apply to non Prokonian accessories used in
conjuncon with the installaon of this product.
11. This warranty gives you specific legal rights, and you may also have other right which vary from state to state.
This warranty is void if:
a. The fireplace is subjected to prolonged periods of dampness or condensaon.
b. Any unauthorized alteraon, willful abuse, accident, or misuse of the product.
c. You do not have the original receipt of purchase.
Contact the company, at [e-mail] or call [phone] have your warranty, your
sales receipt, locaon of purchase and the model / serial number of your Prokonian products.
Email: [e-mail]
Call: [phone]
16
1 YEAR LIMITED WARRANTY
BASIC WARRANTY
IF WARRANTY SERVICE IS NEEDED
CUSTOMER SERVICE

Please refer to part code when reordering
For questions or comments about product:
Email: [email protected] or Call: [phone]
Crafted in China
Distributed by Prokonian Inc. Meriden,CT 06450

SKU#: 064-3142-2
Modèle: SP4320-HE-FG
NICOLE
FOYER MURAL
IMPORTANT
prokonian
Veuillez prendre note que lors de l’ouverture de la boîte, vérifier l’unité pour vous assurer qu’il y a
aucun dommage. Si vous avez des problèmes à assembler l’unité, avec les foncons ou un dommage ou
des pièces manquantes, S.V.P. appeler au 1-844-455-4621 (9:00AM - 5:00PM HNE) ou par courriel:
[email protected] immédiatement pour obtenir du service avant de retourner l’unité au
magasin.
Manuel d’instruction de l’opérateur

1
FOYER ÉLECTRIQUE CHAUFFE
Manuel d’instrucon de l’opérateur
SKU#: 064-3142
Modèle: SP4320-HE-FG
ATTENTION
INSTALLER LE FOYER À UN ENDROIT PROTÉGER DES RAYONS DIRECT DU SOLEIL.
LE NON RESPECT DE CES INSTRUCTIONS PEUT OCCASIONNER UN POSSIBLE CHOC
ÉLECTRIQUE, UN INCENDIE ET / OU DES BLESSURES POUVANT ANNULER LA GARANTIE
INFORMATION DE SÉCURITÉ DU CONSOMMATEUR
VEUILLEZ LIRE CE MANUEL AVANT L’INSTALLATION ET L’UTILISATION DE CET APPAREIL
AVERTISSEMENT
SI LES INSTRUCTIONS DANS CE MANUEL NE SONT PAS SUIVIS, UN CHOC ÉLECTRIQUE OU
UN INCENDIE PEUT EN RÉSULTER. CE QUI PEUT CAUSER DES DOMMAGES À LA
PROPRIÉTÉ, DES BLESSURES CORPORELS OU LA MORT.
NE PAS ENTREPOSER OU UTILISER DE L’ESSENCE OU AUTRE LIQUIDE INFLAMMABLE
DANS LES ENVIRON DE CET APPAREIL.
Merci et félicitaon de l’achat d’un foyer PROKONIAN. S.V.P. veuillez lire les instrucons
d’installaon et d’opéraon avec d’uliser cet appareil.
Prokonian, Inc.
63 Golden Street
Meriden, CT 06450
U.S.A
Made in China