Should you encounter installation diculties or issues with device communication, the
following checklist of common issues and causes should help resolve your issues.
If you still continue to experience issues, please email support@pulse-eight.com for
further assistance
No or poor picture quality:
• Connected and powered? Double check all HDMI, Ethernet and power cables are rmly
connected into the correct ports an all devices are correctly powered
• Cable length? Are you approaching the maximum distance of the cable (70m) if so,
adjust the picture quality or try using an additional extender kit to go further distance.
Cables bundled together may cause cross talk and further degrade signal quality.
• Signal strength? The use of cable joins, stranded patch panels, wall outlands and
stranded patch leads as interconnects between them, can signicantly reduce signal
strength. Use solid core straight through connections wherever possible
• If you reduce the resolution of the source do you get a picture? If so, this suggests a
conicting resolution between source and display or a bandwidth capacity issue with
your cable. Check all inputs and outputs share the same resolution capabilities.
• Picture ‘snow’ / HD ‘hoise’ signies a failure to fully establish a signal and can often be
caused by poorly terminated RJ45 connectors or excess cable lengths. Ensure your
cable is correctly wired to 568B standards.
• Cable quality and condition - HDMI cable/connectors can easily be damaged and the
quality of material can vary, Always use good quality leads and cables and try swapping
cables that are known to be working into the solution to see if this improves your image.
IR control:
• Are the IR emitters and receivers correctly positioned to allow infrared signals to be
transmitted and received through the extender kit? Emitters should be xed rmly over
infrared sensors of sources. Receivers should be attached to displays ensuring a clear
line of sight to the remote control used to operate.
• Is your remote control powered and sending a signal? As IR is invisible to the naked
eye, check your remote is transmitting a signal by viewing the remote handset sensor
thought a digital camera/camera phone. The sensor should ash when a button on the
handset is held down.
• IR signal dropout can be experienced due to exterior emissions of infrared radiation.
Ensure emitters and receivers are away from direct sunlight. Halogen lighting and
plasma screens may also interfere with IR signals
TROUBLESHOOTING