PULSEEIGHT neo LITE HDMI EXTENDER User manual

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CONTENTS
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Inside The Box (Kit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Specications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Safety Precaution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Panel Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Infrared Blaster Cable Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
HDBaseT Cabling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
IR Pin Assignments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Warranty Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Warranty Terms & Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

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The neo:Lite HDMI Extender set oers an ideal plug-and-play solution for custom A/V installers and Home Theatre
enthusiasts to project content over long distances without compromising audio or video quality using HDBaseT™
technology.
The Pulse-Eight neo:Lite with fully HDCP Compliant transmission means source video content can be stored in
a dedicated rack away from the viewing location; and control is provided via built-in pass through support for
HDMI-CEC Transmission and Infra-Red extension.
The Pulse-Eight neo:Lite HDMI Extender Set includes a neo:Lite transmitter and a neo:Lite receiver, which are PoH
compliant.
INTRODUCTION
FEATURES
INSIDE THE BOX (KIT)
• Extend 4K up to 40 Metres and 1080p to 70 Metres over Cat5e/6/7
• Wall Mountable
• Low Power
• UltraHD 4K Transmission, 1080p@60Hz/36-bit, 720p, VGA-WUXGA formats.
• Bi-Directional Infra-Red Transmission
• Full HDMI Audio support
• HDCP 2.3 Compliant
• PoH Receiver
• 1 x neo:Lite PoH Receiver
• 1 x neo:Lite Transmitter
• 1 x IR Blaster Cable Pack
• 1 x Installation Guide
• 1 x Power Supply Adapter
Installation Guide
Power Supply
Adapter
IR Blaster
Cable Pack
neo:Lite
PoH Receiver
neo:Lite
Transmitter

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Video Resolution - 3840x2160p @50/60Hz 8bit 4:2:0
- 3840x2160p @24/25/30Hz 8bit 4:4:4
- 3840x2160p @24/25/30Hz 10bit 4:2:0 HDR
- All formats 1080p, 1080i, 720p, 576p, 480p @24/25/30/50/60Hz
Video Input (Receiver) 1 × HDBaseT Class B (Lite)
Video Output (Receiver) 1 × HDMI 2.0a/b
Video Input (Transmitter) 1 × HDMI 2.0a/b
Video Output (Transmitter) 1 × HDBaseT Class B (Lite)
Input TMDS Signal 3.40Gbps per data lane (10.2Gbps total)
Bandwidth 10.2 Gbps
CEC Yes - Bidirectional
HDMI Compliance HDMI 2.0 (up to 340 MHz TMDS clock)
HDCP Compliance Up to 2.3 (Pass-through)
Transmission Distance 4K up to 40m (130ft) and 1080p up to 70m (230ft)
Chroma Subsampling YCbCr4:4:4, YCbCr4:2:2, YCbCr4:2:0, RGB
Colorspace YUV (rec. 601, rec709, rec2020), RGB
Color Depth 8-bit, 10-bit, 12-bit
IR Inputs to Room Yes
IR Outputs to Source Yes
IR Receiver Port 3.5mm 5V stereo jack
IR Transmitter Port 3.5mm 5V stereo jack
Ethernet Pass-Through No
HDMI-CEC Yes - Pass-through
Audio Return Channel (ARC) No
Power Over HDBaseT (PoH) Yes - Transmitter (PSE); Receiver (PD)
Operating Humidity 5 to 90% RH (no condensation)
Operating Temperature 0 to +35°C (32 to +95°F)
Storage Temperature -20°C to 60°C (-4°F to 140°F)
Power Consumption Transmitter: 3W
Receiver: 5.5W
Power Inlet 1 x 48V @ 0.5A (Transmitter only)
Certications UKCA, CE, FCC (SDoC), RoHS
ESD Protection Human Body Model: 8kV air, 4kV contact
Included Accessories Infrared Blaster Cable Pack, Power Supply Adapter.
Dimensions (W x H x D) Transmitter: 8.2cm x 1.8cm x 11cm
Receiver: 8.2cm x 1.8cm x 11cm
Weight Transmitter: 0.17kg
Receiver: 0.17kg
Box Dimensions (W x H x D) 24cm x 9cm x 29cm
SPECIFICATIONS

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SAFETY PRECAUTION
Please read the instructions before attempting to install or operate this equipment.
Please keep the following in mind as you unpack and install this equipment:
• Always follow basic safety precautions to reduce the risk of re, electrical shock, and injury.
• To prevent re or shock hazards, do not expose the unit to rain, or moisture or install this product near water.
• Never spill liquid of any kind on or into this product.
• Where possible, install the extenders towards the top of the rack to avoid the unit overheating.
• Only use the supplied power supply adapter.
• Never push any objects into this product through any openings or empty slots in the unit as you may damage
parts inside and/or cause an electrical shock.
• Do not allow anything to rest on the power cabling and avoid putting the weight of any kind on it.
• To protect the unit from overheating do not block any vents or openings in the unit housing that provides
ventilation. Allow sufficient space for air to circulate around the unit.
• This product is intended for use in a clean (dust-free) residential environment.
Ventilation
It’s important to keep the product well ventilated when installing this Pulse-Eight extender.
Any electronic equipment will generate heat. A well-ventilated area helps to disperse the heat. If placed in a poorly
ventilated area, your equipment may heat up and cause irreparable damage to the circuitries.
Allowing systems to run for prolonged periods under high temperatures will break down circuitry and electrical
component. It also applies if the device is left in the path of direct sunlight or near any heat source.
Dust tends to accumulate and will disrupt any fan and/or electronics system. Dust particles contain various
compositions like water, oil, and other minerals or chemicals. Having them in your electronic device can sometimes
cause a signal error or degradation to the internal chips and circuitries. Because we cannot accurately predict
how or when they can aect your device, we highly recommend that you keep Pulse-Eight products not only in a
well-ventilated area but also as clean as possible.
In some cases, insects or reptiles can make nests near or inside the electronic casing. Whilst we design our
products to maximize the protection of internal electronics, please be aware that insects and reptiles can be
drawn to these types of habitats. In the unlikely event, this does happen, this will lead to poor ventilation inside
the unit, and it will be unable to disperse heat eectively.
Finally, whenever possible, do not stack audio and video matrixes and extenders together. Leave enough space in
between each unit in order to provide good airflow.
FCC Warning
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules.
These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment
generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no guarantee that inter ference will not occur in a par ticular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment
o and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

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PANEL DESCRIPTIONS
HDBaseT Input - Connect the appropriate category cable (Cat5e or higher recommended) to the input of the
receiver; this cable should also be connected to the HDBaseT output on the neo:Lite transmitter.
IR Receiver (RX) - The IR Receiver port (black) can be used to distribute IR signals back to the attached neo:Lite
transmitter, when connecting an IR Receiver.
IR Flasher (TX) - The IR Flasher port (grey) is used to control the connected HDMI Sink device (TV) using the
IR transmitter.
HDMI Output - Connect the appropriate high speed HDMI cable to this port and connect to the sink device.
A
B
C
D
48 V Power Input - is used with the supplied 48V power adapter
HDBaseT Output - Connect the appropriate category cable (Cat5e or higher recommended) to the output of
the transmitter; this cable should then be connected to the HDBaseT input on the neo:Lite receiver. The LEDs
will illuminate to indicate a link is established (amber LED) and video (green LED) is being sent.
IR Receiver (RX) - The IR Receiver port can be used to distribute IR signals to the attached neo:Lite receiver,
when connecting an IR Receiver.
HDMI Input - Connect the appropriate high speed HDMI cable to this port and connect to the source device.
IR Flasher (TX) - The IR Flasher port is used to control the connected HDMI Source device (eg: Blu-ray) using
the IR transmitter.
A
B
C
D
neo:Lite PoH Receiver
neo:Lite Transmitter
E

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1. IR Transmitter 3.5mm Stereo Jack - An IR flasher (emitter) is required when wanting to output (blast) an IR
command to an attached device. Please use compliant Pulse-Eight IR emitters (5V) as failure to do so might
result in damage to the product.
INFRARED BLASTER CABLE PACK
2. IR Receiver 3.5mm Stereo Jack - An IR receiver is required when wanting to accept incoming IR signals -
for example, from a remote control - to distribute and control other attached devices remotely. Please use
compliant Pulse-Eight IR receivers (5V) as failure to do so might result in damage to the product.

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HDBASET CABLING
What Is The Best Type Of Cable To Use?
Shielded Cables
Cabling Best Practice
Wall Plates and Patch Panels
Connection Termination
Pulse-Eight products use the HDBaseT standard, which makes use of standard Category (Cat) cables. The minimum
cable used on a neo system is Cat5e, but it is recommended to use a higher tier cable such as Cat6, Cat6A, or Cat7
where possible because they have stricter twisted pair and shielding requirements that reduce data loss between
data pairs.
Patch cabling is strongly discouraged because it can degrade the signal. Use a long, single high-quality cable for
each HDBaseT port whenever possible to allow the system to function at its best.
We do not recommend using pre-made leads unless you are certain of the correct specications (i.e., solid core
568B); using lower quality cables will result in signal degradation and transmission quality.
If you prefer shielded FTP cables, please use compatible shielded features such as grounding and termination. A
faulty cable can increase interference rather than eliminate it.
Our recommended and best practise policy is to connect the Pulse-Eight matrix directly to the receiver using a
straight cable. This will ensure the best signal quality and the greatest possible distance. On the HDBaseT Alliance
website, you can nd more information on “HDBaseT Best Practices.”
https://installers.hdbaset.org/wp-content/uploads/2014/09/Dos-and-Donts-WP.pdf
If the patch panels are properly terminated, there should be little distance loss. However, the use of wall plates
and patch panels has the potential to increase cable resistance and, if not done correctly, could reduce advertised
transmission lengths. Brush plates can be used instead of RJ45 wall plates to keep the nish neat.
For Cat5/Cat6 UTP (unshielded) cable, we recommend using full plastic encasements rather than metal ones to
avoid any grounding leaks into the Pulse-Eight products. However, when using shielded cables (STP), then please
ensure to use metal connectors and that the Cat cable’s shield/foil and drain wire are making good contact with
the connector’s shell.
Terminate the cabling using RJ45 connectors to the 568B wiring standard. (See diagram below).
Note: Please keep in mind that Copper Clad Aluminum (CCA) cables aren’t supported. This will cause a HDBaseT
performance issue due to the inherent properties of a CCA.
IMPORTANT: Please note that local building regulations may apply to the installation of cabling in properties.
It is important to check building regulations to guarantee that you are in accordance with the laws of your
territory.

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IR PIN ASSIGNMENTS
Pulse-Eight strongly recommends the use of the IR accessories provided. We do not support 3rd party IR component
as it could damage the matrix.
The standard range of Pulse-Eight matrices utilise a 3.5mm stereo jack, both for IR flashers and receivers buds. We
strongly recommend purchasing a Pulse-Eight Mono-Stereo Optocable when necessary in your installation.
A
B
C
Tip - 5V Power (reveiver only).
Ring - IR Signal.
Sleeve - Ground
Note: If you do require rewiring the IR plug to work with a 3rd party device then please note that this will void the
warranty on the matrix if there is damage caused.
The Schematic provided below is as a reference only.

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INSTALLATION
1. Connect HDMI cable from your video source (e.g. Blu-Ray player) to the HDMI input of the neo:Lite transmitter.
2. Connect the appropriate category cable (Cat5e or higher recommended) to the neo:Lite Transmitter’s ‘HDBaseT
Out’ ports.
3. Complete the connection by attaching the other end of the Cat cable to the neo:Lite Receiver’s ‘HDBaseT In’ port
4. Connect HDMI Out on the neo:Lite Receiver to the sink device (i.e. TV) using a high-speed HDMI cable.
5. If required, connect the compatible IR Flasher (Emitter/Transmitter) cable to the ‘TX’ port on the neo:Lite Transmitter
and the IR bud placed over the source device’s IR window.
6. If required, connect the IR Receiver to the neo:Lite Receiver’s ‘RX’ port - and place the IR bud on the underside of
the sink device (i.e. TV).
7. Insert the supplied power adapter to the neo:Lite Transmitter and plug it into the AC mains.
8. Turn ON the AC mains.
9. As it powers ON, check the LED status on the attached neo Receivers to ensure correct installation and connection.
See LED Status in Troubleshooting section.
Note: The Green LED of the HDBaseT port (RJ45) on the neo Receiver should illuminate when there is power to the device
– i.e. it is receiving PoH/PoE.

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TROUBLESHOOTING
Should you encounter installation difficulties or issues with device communication, the following checklist of
common issues and causes should help resolve your issues. If you still continue to experience issues, please
contact your local representative for further assistance.
No or Poor Picture Quality
• Connected and powered? Double check all HDMI, Category CAT and power cables are rmly connected into the
correct ports and all devices are correctly powered.
• Cable length? Are you approaching the maximum distance of the CAT cable (e.g. 100m) if so, try adjusting the
picture resolution/format. Cables bundled together may cause cross-talk and further degrade signal quality.
• Signal strength? The use of cable joins, stranded patch panels, wall outlands and stranded patch leads as
interconnects between them can signicantly reduce signal strength. Use solid core straight through connections
wherever possible.
• If you reduce the resolution of the source (e.g. from 4K to 1080p), do you get a picture? If so, this suggests a
conflicting resolution between source and display or a bandwidth capacity issue with your cable. Check all inputs
and outputs share the same resolution capabilities.
• The neo:Lite Extender can support a maximum HDMI input TMDS clock of 340 MHz, which is equivalent to 10.2
Gbps. Any video format above this datarate, such as 4K@60Hz 4:4:4 or 4K@60 HDR, is not supported.
• Picture ‘snow’ / HD ‘noise’ signies a failure to fully establish a signal and can often be caused by poorly terminated
RJ45 connectors or excess cable lengths. Ensure your cable is correctly wired to 568B standards.
• Pink or o-colour picture? This could be caused by an invalid EDID or the source device failing to read the EDID
over the extender. Try plugging and replugging (hotplug) the HDMI cable on the transmitter that is connected to
the video Source , or even rebooting the attached Source, to force the re-reading of the EDID.
• Cable quality and condition - HDMI cable/connectors can easily be damaged and the quality of material can vary.
Always use good quality leads and cables and try swapping cables that are known to be working into the solution
to see if this improves your image.
IR Control
• Are the IR emitters and receivers correctly positioned to allow infrared signals to be transmitted and received?
Emitters should be xed rmly over infrared sensors of sources. Receivers should be attached or next to displays
ensuring a clear line of sight to the remote control used to operate. Each IR port has an LED, when correctly
installed the LED will flash when IR is transmitting or receiving.
• Is your remote control powered and sending a signal? As IR is invisible to the naked eye. A good trick to check
whether your remote is transmitting a signal is by viewing the remote handset sensor through a digital camera/
camera phone. The sensor should flash when a button on the handset is held down.
• IR signal dropout can be experienced due to exterior emissions of infrared radiation. Ensure emitters and
receivers are away from direct sunlight. Halogen lighting and plasma screens may also interfere with IR signals.
Infrared Not Functioning
1. Make sure to use the compatible IR flasher/receiver for this video extender.
2. Check and see if the LED beside the IR port is lighting up. It signies whether the IR connection is working.
3. If the IR bud is not receiving or transmitting, test it out with a dierent port or swap with another IR bud to
deduce the problem
Note: Do not mix and match 12V or 5V IR products to dierent video extender as they could cause irreparable
damage.

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LED Status
HDBT RJ45 Left:
OFF - No HDBT Link.
AMBER - HDBT Link established.
HDBT RJ45 Right:
OFF - No Video
GREEN (Blink) - Video Present (No HDCP).
GREEN (Solid) - Video Present (HDCP).
HDBT RJ45 Left:
OFF - No HDBT Link.
AMBER - HDBT Link established.
HDBT RJ45 Right:
OFF - No Power.
GREEN (Solid) - Power received (PoH).
IR:
GREEN (Flashing) - IR signal present on IR receiver port (RX).
RED (Flashing) - IR signal present on IR emitter port (TX).
A
There are several debug LEDs next to the input and output ports that can help with any further troubleshooting.
AB
B
C
C

13
WARRANTY PROCEDURE
The following policies covers all Pulse-Eight products.
Unless otherwise instructed, please do not open any of our products. Doing so will invalidate your warranty. As
part of the troubleshooting procedure, you may be instructed to open the device, but you can only proceed with
this once consent has been given.
To open a support ticket, please visit: www.pulse-eight.com/support.
Please Note: Warranty cover for ALL products starts from date of receipt of goods NOT date of installation.
Should we nd that your product does need replacing, we will send your replacement directly to the distributor
you purchased from, if not purchased directly from Pulse-Eight.
From 1st April any products purchased will have new warranty lengths. The length of warranty is determined by
the type of product purchased. Our cover can be broken down into 3 categories:
Gold, Silver and Bronze.
GOLD: Pulse-Eight Audio and Video Matrices
• 5-year warranty as standard
-2-year advanced replacements
-3-year return to base for repair
SILVER: Pulse-Eight Amps, Extender Sets and Accessories
• 3-year warranty as standard
-1-year advanced replacements
-2-year return to base for repair
BRONZE: IR, Cables, Brackets and our Tech Tools
• 1-year advanced replacements
Pulse-Eight Current Product—Within the advanced replacement warranty year(s)
1. Contact support via phone or a support ticket. Pulse-Eight will try to help troubleshoot and resolve the issue
remotely.
2. If unable to resolve the fault remotely and the unit needs replacing an advanced replacement will be raised with
the installer who purchased it. If you purchased from a distributor you will need to return to your distributor
and they will contact Pulse-Eight to get the RMA raised. All distributor advanced replacements will be sent to
the distributor and cannot be sent direct to their installer.
Pulse-Eight Current Product—Within return to base warranty
1. Contact support via phone or a support ticket. Pulse-Eight will try to help troubleshoot and resolve the issue
remotely.
2. If unable to resolve the fault remotely and the unit needs to be repaired, an RMA will be raised with the installer
if purchased direct from Pulse-Eight. Or if purchased from a distributor, the installer will be directed back to
their distributor who will raise an RMA.
Pulse-Eight Products Purchased Before 1st April, 2022.
Please visit: Warranty Page. Or Contact support via phone, opening a support ticket or emailing
[e-mail].

14
WARRANTY TERMS & CONDITIONS
IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY
TO YOU. YOUR RIGHTS AND THIS LIMITED WARRANTY
This Limited Warranty gives you specic legal rights. You may also have other legal rights that vary by state, province, or jurisdiction. The
disclaimers, exclusions, and limitations of liability under this Limited Warranty will not apply to the extent prohibited by applicable law. For
a full description of your legal rights, you should refer to the laws applicable in your jurisdiction and you may wish to contact a relevant
consumer advisory service.
1. WHAT THIS LIMITED WARRANTY COVERS; PERIOD OF COVERAGE
Pulse-Eight Limited (“Pulse-Eight”), 8-12 Alder Hills, Poole, BH12 4AL, UK, warrants to the owner of the enclosed product that the product
contained in this box (“Product”) will be free from defects in materials and workmanship for a period of three years from the date of deliver y
following the original purchase (the “Warranty Period”), or if this product has been professionally installed, the warranty start date is from
the date your installer purchased the item, not your system commissioning date. Please check with your installer for their purchase date. If
the Product fails to conform to this Limited Warranty during the Warranty Period, Pulse-Eight will, at its sole discretion, either (a) repair or
replace any defective Product or component; or (b) accept the return of the Product and refund within 45 days of return the money actually
paid by the original purchaser for the Product. Repair or replacement may be made with a new or refurbished product or components, at
Pulse-Eight’s sole discretion.
If the Product or a component incorporated within it is no longer available, Pulse-Eight may replace the Product with a similar product of
similar function, at Pulse-Eight’s sole discretion. This is your sole and exclusive remedy for breach of this Limited Warranty. Any Product
that has either been repaired or replaced under this Limited Warranty will be covered by the terms of this Limited Warranty for the longer
of ninety (90) days from the date of delivery or the remaining Warranty Period. This Limited Warranty is transferable from the original
purchaser to subsequent owners, but the Warranty Period will not be extended in duration or expanded in coverage for any such transfer.
2. TOTAL SATISFACTION RETURN POLICY
If you are the original purchaser of the Product and you are not satised with this product for any reason, you may return it in its original
condition within thirty (30) days of the original purchase and receive a full refund. If this is a professionally installed product, you must check
with your installer regarding their own returns policy.
3. WARRANTY CONDITIONS; HOW TO GET SERVICE IF YOU WANT TO CLAIM UNDER THIS LIMITED WARRANTY
Before being able to claim under this Limited Warranty, the owner of the Product must (a) notify Pulse-Eight of the intention to claim by
emailing [e-mail] during the Warranty Period and providing a description of the alleged failure, and (b) comply with Pulse-
Eight’s return shipping instructions, and (c) ship the Product at owner’s cost (except where prohibited by applicable law) to Pulse-Eight for
repair or replacement. Pulse-Eight will have no warranty obligations with respect to a returned Product if it determines, in its reasonable
discretion after examination of the returned Product that the Product is an Ineligible Product (dened below). Pulse-Eight will bear all costs
of return shipping to the owner, except with respect to any Ineligible Product, for which the owner will bear all shipping costs.
4. WHAT THIS LIMITED WARRANTY DOES NOT COVER
This warranty does not cover the following (collectively “Ineligible Products”): Products marked as “sample” or sold “AS IS”; or Products
that have been subject to: (a) modications, alterations, tampering, or improper maintenance or repairs; (b) handling, storage, installation,
testing, or use not in accordance with the Installation Guide or other instructions provided by Pulse-Eight; (c) abuse or misuse of the Product;
(d) breakdowns, fluctuations, or interruptions in electric power or the telecommunications network; or (e) Acts of God, including lightning,
re, flood, tornado, earthquake, or hurricane. This warranty does not cover consumable parts, including batteries unless damage is due to
defects in materials or workmanship of the Product, or software (even if packaged or sold with the product). Pulse-Eight recommends that
you use only authorized service providers for maintenance or repair. Unauthorized use of the Product or software can impair the Product’s
performance and may invalidate this Limited Warranty. Pulse-Eight does not warrant that operation of the Product will be error-free or
uninterrupted or that the Product will in every case process all data correctly.

15
5. DISCLAIMER OF WARRANTIES
Except as stated above in this limited warranty, and to the maximum extent permitted by applicable law, Pulse-Eight disclaims all express,
implied, and statutory warranties and conditions with respect to the product, including the implied warranties of merchantability, tness for
a particular purpose. To the maximum extent permitted by applicable law, also limits the duration of any implied warranties or conditions
to the duration of this limited warranty.
6. LIMITATION OF DAMAGES
In addition to the above warranty disclaimers, in no event will Pulse-Eight be liable for any consequential, incidental, exemplary, or special
damages, including any damages for lost data or lost prots, arising from or relating to this limited warranty or the product, and Pulse-
Eight’s total cumulative liability arising from or related to this limited warranty or the product will not exceed the amount actually paid for
the product by the original purchaser.
7. LIMITATION OF LIABILITY
Pulse-Eight disclaims all liability of any kind of Pulse-Eight’s suppliers. The Pulse-Eight online services (“services”) may provide you with
information (“product information”) regarding your product’s performance and/or peripherals connected to your product (“product
peripherals”). The type of product peripherals that may be connected to your product may change from time to time. Without limiting the
generality of the disclaimers above, all product information is provided for your convenience, “as is”, and “as available”. Pulse-eight does
not represent, warrant, or guarantee that product information will be available, accurate, or reliable. You use all product information, the
services, and the product at your own discretion and at risk. You will be solely responsible for (and Pulse-Eight disclaims) any and all loss,
liability, or damages, including to your HVAC system, plumbing, home, product, product peripherals, computer, mobile device, and all other
items and pets in your home, resulting from your use of the product information, services, or product. The product information provided
by the services is not intended as a substitute for direct means of obtaining the information.
8. VARIATIONS THAT MIGHT APPLY TO THIS LIMITED WARRANTY
Some jurisdictions do not allow limitations on how long an implied warranty lasts or exclusions/limitations on incidental or consequential
damages, so some of the limitations set out above may not apply to you.
COPYRIGHT NOTICE
No part of this document may be reproduced, transmitted, transcribed, stored in a retrieval system, or any of its parts translated into any
language or computer le, in any form or by any means (electronic, mechanical, magnetic, optical, chemical, manual, or otherwise) without
express wrote permission and consent from Pulse-Eight Limited.
© Copyright 2022 Pulse-Eight Limited. All Rights Reserved.

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