PULSEEIGHT neo 4*4 Video Matrix Specification sheet

neo:4ProfessionalVideoMat-
rix

ProductUserGuide

TableofContent
"Introduction"onthenextpage
"ProductDescription"onpage4
"SafetyPrecaution"onpage5
"Panel"onpage6
"Cabling"onpage8
"Setup"onpage10
"WebInterfaceSetup"onpage16
"MonitoringPortal"onpage32
"EDIDManagement"onpage36
"ConceptWiringGuideline"onpage42
"DriverIntegration"onpage43
"Troubleshooting"onpage55
"Specification"onpage57
"Additional"onpage59
"Warranty"onpage60

Introduction
PULSE-EIGHTNEO:4PROFESSIONALVIDEOMATRIX
P8-HDBT-L-FFMS44-22-KIT
Ourflagship4x4HDBaseTmatrixwith4HDMIinputs,4HDBaseToutputsand2mirroredHDMIoutputs.Extends4K
upto40metersand1080pto70metersoverasingleCat5e/6/7cable.Kitincludesallyouneedforinstallationinclud-
ing4neo:LiteHDBaseTClassBPoHreceivers.
KEYFEATURES:
lUltraHD4KVideoTransmission(upto340Mhz),1080p,3D
lSupports4Kupto40metres
lSupports1080pupto70metres
l4xHDMIInputs
l4xHDBaseTClassB(Lite)Outputs
lAmazonAlexaVoiceControl
llibCECforHDMI-CECBi-DirectionalControl
lBi-DirectionalIRControl
lSetTopBoxIPControl
lResponsiveWebInterface
lAutomaticEDIDManagement
lThreeYearStandardWarranty
lThirdPartyControlSystemSupport

ProductDescription
Ourflagship4x4HDBaseTmatrixwith2mirroredHDMIports,includes4HDBaseT70mClassBPoHreceivers.
INTHEBOX(KIT):
lneo:4ProfessionalChassis(1Usize)
l4xneo:LiteReceivers
lCountrySpecificPowerCord
lPowerSupply
l1xInfraredBlasterCablePacks
lInstallationGuide
Note: The items listed above comes in a kit. Our customers might receive a different inventory depending on their pur-
chase so please check with the installer or Pulse-Eight representative.

SafetyPrecaution
SAFETYPRECAUTION
Pleasereadinstructionsbeforeattemptingtoinstalloroperatethisequipment.
Pleasekeepthefollowinginmindasyouunpackandinstallthisequipment:
lAlwaysfollowbasicsafetyprecautionstoreducetheriskoffire,electricalshock,andinjury.
lTopreventfireorshockhazard,donotexposetheunittorain,moistureorinstallthisproductnearwater.
lNeverspillliquidofanykindonorintothisproduct.
lWherepossible,installthematrixtowardsthetopoftheracktoavoidtheunitoverheating.
lOnlyusethesuppliedIECcable.
lNeverpushanyobjectsintothisproductthroughanyopeningsoremptyslotsintheunitasyoumaydamage
partsinside.
lDonotallowanythingtorestonthepowercablingandavoidputtingweightofanykindonit.
lToprotecttheunitfromoverheatingdonotblockanyventsoropeningsintheunithousingthatprovidesvent-
ilation.Allowsufficientspaceforairtocirculatearoundtheunit.
Ventilation
It’simportantwheninstallingaPulse-Eightvideooraudiomatrixtokeeptheproductsventilated.
Videoandaudiomatriceswillgenerateheat.Awell-ventilatedareahelpstodispersetheheat.Ifplacedinapoorlyvent-
ilatedarea,yourequipmentmayheatupandcauseminorirreparabledamagetothecircuitries.Allowingsystemsto
runforprolongedperiodsunderhightemperatureswillbreakdowncircuitryandchipset.Thisalsoappliesifthedevice
isleftinthepathofdirectsunlightornearanyheatsource.
Dusttendstoaccumulate,andthiswilldisruptthefanandelectronicssystem.Dustparticlescontainvariouscom-
positionssuchaswater,oilandothermineralsorchemicals.Havingtheminyourelectronicdevicecansometimes
causeasignalerrorordegradationtovariouschipsandcircuitries.Becausewecannotaccuratelypredicthoworwhen
theycanaffectyourdevice,wehighlyrecommendthatyoukeepPulse-Eightproductsnotonlyinawell-ventilatedarea
butalsoascleanaspossible.
Inveryrarecases,certaininsectsorreptilescanmakenestsnearorinsidetheelectroniccasing.Whilstwedesignour
productstomaximisetheprotectionoftheinternalcircuitrypleasebeawarethatinsectsandreptilesaredrawntothese
typesofhabitats..Intheunlikelyeventthisdoeshappen,thiswillleadtopoorventilationinsidetheunit,anditwillbe
unabletodisperseheat.
Finally,wheneverpossible,donotstackaudioandvideomatricestogether.Leaveenoughspaceinbetweeneachunit
inordertoprovidegoodairflow.

Panel
A. SystemHealthLEDIndicateswhethermatrixisturnedonandhealthy(green),orifthereisanissuepresent
(red).
B. NetworkLEDIndicatesthematrixisconnectedtotheinternetthroughitsnetworklink(green)orifthereisan
issue(red).
C. CloudLEDIndicatesthematrixisabletoconnecttothePulse-EightRemoteMonitoringPortal(green)orifthere
isanissue(red).
D. PowerConnectorPowerconnector.Usesuppliedpowercordtoconnectthepower.
E. SerialPortD-Sub9pinRS-232portforThirdPartyControlSystem.Connecttothematrixviaserialcable.
F. EthernetConnecttonetwork-requiredforconnectiontoWebInterface,ThirdPartyControlandCloudRemote
MonitoringPortal.
G. IRInputsConnectasrequired.TheIRInputsaretobeusedtoreturnIRbacktothematrixusinganP8-IR-
Optocable.
H. IROutputsConnectasrequired.TheIROutputsaretobeusedtoconnectinputdevicesusingthesuppliedIR
Emitters.SeefullinstallationguidetoidentifyIRbuds.
I. ControlIRInputGeneralIRinputdesignedforlegacycontrolsystemsorwheredirectIRinputisrequired(we
recommendtheuseofourIPdriverinsteadofthisport,whereapplicable).
J. GlobalIRUsedforacontrolsystemtobeabletoseeallIRsignalsfromallzones.WerecommendusingaP8-
IR-Optocableforconnectivityfromthisporttoyourcontrolsystem.
K. HDMIInputsConnecttheappropriatehighspeedHDMIcabletoeachinput.Thesecablesshouldthenbecon-
nectedtotheSourcedevice.(Blu-Rayplayeretc.)
L. HDBaseTOutputsConnecttheappropriateCat5eorhighergradecabletoeachoutput.Thesecablesshould
thenbeconnectedtooneofthesuppliedneo:LiteReceiversateachSinkdevice.(i.e.TV.).
M. HDMIMirrorOutputsConnecttheappropriatehighspeedHDMIcabletoeachoutput.Thesecablesshould
thenbedirectlyconnectedtoeachSinkdevice.(TV/AVRetc.)TheoutputwillmirrortheadjacentHDBaseTout-
put.
N. HDMIMirrorIRInConnectasrequired.TheHDMIIRInportsaretobeusedtoreturnIRbacktothematrix

usinganP8-IR-Optocable.
O. ResetFactoryreset-pleaseuseonlywheninstructedbyourcustomerserviceteam.

IRBUDS
TheIREmitteristobemountedoverthesource'sIRwindow.TheIRReceiverbudshouldbemountedunderneaththe
sink(TV)withthesmallestendforwardsandthestickypadaffixedupwards.
Ourvideomatricesusethestandard3.5mmstereojack,witha5Vtip,SignalRingandGNDsleeve.
IRReceiver
IREmitter

Cabling
WHATISTHEBESTTYPEOFCABLETOUSE?
Pulse-EightproductsuseHDBaseTstandardthatutilisesregularCatcables.Typically,theminimumcableuseona
neosystemisCat5ebutyoucouldincreasetherangeandbandwidthbyusinghighertiercablessuchasCat6,Cat6A&
Cat7whichhavestrictershieldingrequirementandthereforereducesthedatalossbetweendatapairs.
Wehighlydiscouragepatchcablingasthismightdegradethesignal.Wheneverpossible,usealong,singlehigh-qual-
itycableforeachHDBaseTportasthisallowsthesystemtofunctionatitsbestpeakefficiency.
Wedonotrecommendtheuseofpre-madeleadsunlessyouarecertainofthecorrectspecs(i.e.,solidcore568B),the
useoflowerqualitycableswillleadtosignaldegradationandqualityofthetransmission.
PleasenoteCopperCladAluminium(CCA)cablesarenotsupported.DuetotheinherentpropertiesofaCCA,thiswill
causeanHDBaseTperformanceissue.
SHIELDEDCABLES
IfyouprefershieldedFTPcables,pleaseensurecompatibleshieldedfeaturesareusedsuchasgrounding&ter-
mination.Abadlyterminatedcablecancauseinterferenceinsteadofeliminatingit.
CABLINGBESTPRACTICE
OurrecommendedandbestpracticepolicyistouseastraightcabledirectlyfromthePulse-Eightmatrixtothereceiver.
Thiswillensurethebestqualityofsignalandachievemaximumdistance.Youcanfindfurtherinformationon
"HDBaseTBestPractices"ontheHDBaseTAlliancewebsite.
WALLPLATES&PATCHPANELS
Ifthepatchpanelsareterminatedcorrectly,thereisminimallossofdistance.Theuseofwallplatesandpatchpanels,
however,hasthepotentialtocauseincreasedresistanceonthecableifnotdonecorrectly,introducingpinchpointsfor
signaltransmission,andcouldreduceadvertisedtransmissionlengths.InsteadofusingRJ45wallplates,youcanuse
brushplatestomaintaintheneatfinish.

CONNECTIONTERMINATION
Wheneverpossible,usefullplasticencasement.WedonotrecommendmetalonestoavoidgroundingleakstoPulse-
Eightproducts.TerminatethecablingusingRJ45connectorstothe568Bwiringstandard.(Seediagram)

IMPORTANT:Pleasenotethatlocalbuildingregulationsmayapplytotheinstallationofcablinginprop-
erties.Itisimportanttocheckbuildingregulationstoguaranteethatyouareinaccordancewiththe
lawsofyourterritory.
IRPINASSIGNMENTS
WehighlyrecommendyoupurchaseaPulse-EightMono-StereoOptocableifyouwishtoconvertthisintoa3.5mmste-
reojack.However,ifyouchoosetorewiretheIRbudthiswillvoidyourwarrantyontheIRaccessory.
A. 5V
B. IRSignal
C. Ground

Setup
INSTALLINGINARACK
1.Attachtherackearstothefrontsidesofthematrixusingtheprovidedscrews.
2.Installintorackandconnectcablingaccordingtomodeofoperation–asdescribedbelow.
WARNING:Topreventdamage,itisimportanttoensureadequateventilationspaceonthesidesofthematrix,espe-
ciallyontheventilationopeningsonthesideoftheproductenclosure.
CONNECTINGTHEVIDEOINPUTS
3.ConnectHDMIcablesfromyourvideosources(e.g.Blu-Rayplayer)totheHDMIinputsofthematrix.
Note: It is recommended, for ease of setup, to connect devices from Input 1 to Input 4, although this is not necessary.
4.ConnectthesuppliedIREmitter(Identifiablebymattsurface)overthesourcedevice'sIRwindowandattachtothe
'IROut'port.
Note: Ensure that the IR Emitter is connected to the same zone as the source device's HDMI input (i.e HDMI input 3
and IR 3).
CONNECTINGTHEHDBASETVIDEOOUTPUTS
5.ConnecttheappropriateCat5eorhighergradecabletoeachHDBaseToutputportyourequire.
Note: It is recommended, for ease of setup, to connect devices from Output 1 to Output 4, although this is not neces-
sary.

6.CompletetheconnectionbyattachingtheotherendoftheCatcabletoasuppliedneoReceiver's'HDBaseTIn'port.
Thereceivershouldbesituatedattheoutputend(i.e.TV).
7.AttachedasuppliedIRreceiver(shinysurface)intotheReceiver'sIRRXportandattachthebudtotheundersideof
thesinkdevicewiththesmallestendforward,asperthediagram.


8.FinishtheconnectionusingatheappropriatehighspeedHDMIcablefromtheoutputdeviceandconnecttothe
Receiver's'HDMIOut'port.
CONNECTINGTHEMIRRORHDMIVIDEOOUTPUTS
9.ForHDMIOutputports1and2,connectsinkdevicesdirectlyviahighspeedHDMIcables.Theoutputoftheseports
mirrortheoutputoftheadjacentHDBaseTports.
Note: Can also be used in conjunction with a HDMI Extender Set (sold separately) for reaching further distances.
CONNECTINGTHEMIRRORIRPORTS
10.IfyouwishtousethemirrorHDMIoutputs,theseIRportscanbeusedforsendingreturnIRbacktothematrixusing
anP8-IR-Optocable.

CONNECTINGTONETWORK
11.ConnectastandardEthernetcable(Category5e/6/7)fromthematrix's'Ethernet'porttoyourrouterornetwork
switch.Crossovercablesarenotsupported.
Note: Network connection is required for supporting full control/remote monitoring features and firmware updates.
TURNINGONTHEMATRIX
12.Insertthesuppliedpowercordintothematrix.
13.PlugintotheACmains.
14.AsitpowersON,thefrontpanelLEDs(SystemHealth,Network,Cloud)willilluminatemomentarilybeforeitbegins
itsinitializationsequence.
Note: The initialization process takes between 20 seconds and up to 2 minutes. However, it is possible that a firmware
update may be available the first time the unit is powered ON - in this instance the matrix may take longer to initialize. If
both the System Health and Network LEDs flash (orange/green) quickly together then a firmware update is being
applied. Please wait and do not disconnect the power until this update has completed.
15.Onceinitializationhasbeencompleted,theSystemHealth,NetworkandCloudLEDsshouldallappearON(green).
16.Youarenowreadytosetupthematrixusingthewebinterface.Pleasefollowthestepsinthe'ConnectingtoAdmin
WebInterface'section.

CONNECTINGTOADMINWEBINTERFACE
17.Usingacomputerconnectedtosamerouter/network,accessandlogintotheWebInterfacebyvisitingwww.go-
tomymatrix.cominyourwebbrowser.
18.ActivateadministrativerightsbyclickingontheCloudConnectiontabonthelefthandnav,thenclickonthe'
[Admin]'linkatthefootofthepage.

19.WhilstontheCloudConnectionpage,insertyourInstallerIDintotheboxandsavechanges-thiswillenablethe
matrixtobelinkedtoyourmonitoringaccount.IfyouhavenotsetupaninstallerIDpleasecontactyourPulse-Eightrep-
resentative.
20.Withinthisinterfacearemanysetupoptions-pleaserefertothefullinstallationguideforfurtherdetails.
LEDSTATUS
21.ChecktheLEDsontheHDBaseTportsoftheReceiverandTransmittertoensurecorrectinstallationandcon-
nection:
lTheYellowLEDwillilluminatewhenconnectedtoavideolink.
lTheGreenLEDwillilluminatewhenthedeviceisconnectedtothepowersupply.

WebInterfaceSetup
WEBUI
Thefrontpageofthewebinterfacefeaturesauser-friendlydraganddropdisplayshowingallavailableinputsandout-
puts.Thefollowingstepsinstructhowtocustomisethis.

CONNECTINGTOADMINWEBUI
Usingacomputerconnectedtosamerouter/network,accessandlogintotheWebInterfacebyvisitingwww.go-
tomymatrix.cominyourwebbrowser.
ActivateadministrativerightsbyclickingontheCloudConnectiontabonthelefthandnav,thenclickonthe'[Admin]'
linkatthefootofthepage.

LINKINGAMATRIXTOYOURINSTALLERACCOUNT
OntheCloudConnectionpage,insertyourInstallerIDintotheboxandsavechanges-thiswillenablethematrixto
belinkedtoyourmonitoringaccount.
Note: If you do not know your Installer ID please check your cloud monitoring portal or contact your Pulse-Eight sales
representative.

INPUTANDOUTPUTOPTIONS
Onceyouhaveactivatedadministrativerights,theVideoRoutingpageshouldhavethefollowingicons:
Whenclickedapopupwithadditionaloptionsfortheselectdevicewillappear.

INPUTOPTIONS
Name:Changethenameoftheselectedinput.Thiswillbedisplayedonthesourcelistonthedisplaydevice.
ControlMethod:ChangethecontrolmethodforthesupportedSetTopBox.Theyare:
lCEC(defaultcontrol)
lSkyUK
lTiVo/Virgin
lKodi
lDish
lDirecTV
Hidden:Thetoggle
Hidden:Thetoggleswitchcanbeturnedontohidetheselectedinputfromtheenduser'swebinterface.
EDIDProfile:DropdownmenutoselectanalternativeEDIDprofilefortheselecteddevice.
EDIDDetails:ThiswillbringupapagedetailingtheselectedEDIDinformation.
VideoSignal:Willindicatethesignalbeingbroadcastbytheinput.
Note: Ensure that after any changes you click save changes button.