QNAP TS-63XU Series User manual

TS-x63XU
TS-463XU
TS-463XU-RP
TS-863XU
TS-863XU-RP
TS-1263XU
TS-1263XU-RP
User Guide
Document Version: 2
11/04/2018

Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-x63XU.....................................................................................................................................4
Hardware Specifications............................................................................................................................... 4
Package Contents........................................................................................................................................ 6
Components................................................................................................................................................. 6
Front Panel...............................................................................................................................................7
Rear Panel................................................................................................................................................8
System Board.........................................................................................................................................10
Front Drive Numbering........................................................................................................................... 10
Installation Requirements............................................................................................................................11
Setting Up the NAS.....................................................................................................................................11
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 13
Drive Installation.....................................................................................................................................13
Installing Expansion Cards.....................................................................................................................17
Expansion Units......................................................................................................................................21
Replacing Memory Modules...................................................................................................................23
Installing Handles................................................................................................................................... 27
Hot-swapping Redundant Power Supply Units.......................................................................................29
Rail Kits.................................................................................................................................................. 30
QTS Installation.......................................................................................................................................... 30
Installing QTS Using Qfinder Pro........................................................................................................... 30
Installing QTS Using the Cloud Key....................................................................................................... 32
4. Basic Operations
Power Button.............................................................................................................................................. 34
Reset Button............................................................................................................................................... 34
LEDs........................................................................................................................................................... 34
Beep Alarm................................................................................................................................................. 36
5. Troubleshooting
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 37
Hot-swapping Failed Drives........................................................................................................................37
Recovering Unintentionally Removed Healthy Drives................................................................................ 38
Support and Other Resources.................................................................................................................... 38
6. Glossary
CloudKey.................................................................................................................................................... 39
CloudLink....................................................................................................................................................39
myQNAPcloud............................................................................................................................................ 39
myQNAPcloud ID........................................................................................................................................39
Qfinder Pro................................................................................................................................................. 39
QTS.............................................................................................................................................................39
TS-x63XU User Guide
1

7. Notices
Limited Warranty.........................................................................................................................................40
Disclaimer................................................................................................................................................... 40
GNU Public License....................................................................................................................................40
FCC Notice................................................................................................................................................. 48
CE Notice....................................................................................................................................................48
BSMI Notice................................................................................................................................................48
SJ/T 11364-2006.........................................................................................................................................49
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1. Preface
About This Guide
This guide provides information on the QNAP TS-x63XU NAS and step-by-step instructions on installing the
hardware. It also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing a task or
configuring settings.
Warnings provide information, that when ignored, may result to potential loss,
injury, or even death.
TS-x63XU User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP TS-x63XU NAS.
About the TS-x63XU
The TS-x63XU series is a professional solution designed for data storage, backup, sharing, and centralized
management. It is powered by a high-performance AMD quad-core 2.0 GHz processor, and loaded with 4
GB of SODIMM DDR3L memory that can be scaled up to 16 GB. Each TS-x63XU NAS features a
10GBASE-T network expansion card for increased bandwidth and throughput. With its AES-NI encryption
engine, the TS-x63XU accelerates the performance of encrypted file transfers. The NAS is also provisioned
for expansion with its USB 3.0 Type-A ports.
Hardware Specifications
Important
Modifying the hardware or software of your QNAP product invalidates the warranty. QNAP
is not responsible for any damage or data loss caused by unauthorized modifications and
installation of unsupported third-party applications.
Ordering P/N Drive Bays Memory Power Supply
TS-463XU-4G 4 4 GB Single
TS-463XU-RP-4G Redundant
TS-863XU-4G 8 Single
TS-863XU-RP-4G Redundant
TS-1263XU-4G 12 Single
TS-1263XU-RP-4G Redundant
Component TS-463XU
TS-463XU-RP
TS-863XU
TS-863XU-RP
TS-1263XU
TS-1263XU-RP
Processor
CPU AMD quad-core 2.0 GHz processor
Architecture 64-bit
Encryption engine AES-NI
Memory
Pre-installed memory 1 x 4 GB SODIMM DDR3L
Use only non-error-correcting code (ECC) QNAP memory modules to maintain
system performance and stability. For NAS devices with more than one memory
slot, use non-ECC QNAP modules with identical specifications.
Important
Using unsupported modules may degrade performance,
cause errors, or prevent the operating system from starting.
Total memory slots 2 x SODIMM DDR3L
Maximum memory 16 GB: 2 x 8 GB SODIMM DDR3L
Storage
Drive bays 4 x SATA 6 Gbps 8 x SATA 6 Gbps 12 x SATA 6 Gbps
TS-x63XU User Guide
Product Overview 4

Component TS-463XU
TS-463XU-RP
TS-863XU
TS-863XU-RP
TS-1263XU
TS-1263XU-RP
Drive compatibility • 3.5-inch SATA hard disk drives
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid state drives
Hot-swappable Yes
Network
10 Gigabit Ethernet ports 1 x 10GBASE-T
Note
This port also supports 5GbE, 2.5GbE, and 1GbE networking.
Gigabit Ethernet ports 4 x RJ45
External I/O Ports & Expansion Slots
PCIe slots 1 x PCIe 2.0 x4
Note
A 10GBASE-T network expansion card is pre-installed in this
slot.
USB ports • 2 x USB 3.0 Type-A
• 3 x USB 2.0 Type-A
• 2 x USB 3.0 Type-A
• 2 x USB 2.0 Type-A
• 2 x USB 3.0 Type-A
• 2 x USB 2.0 Type-A
Interface
Buttons Power
Maintenance port 1 x 3.5 mm console port
Dimensions
Form factor 1U rackmount 2U rackmount 2U rackmount
Dimensions (H x W x D) 44 x 439 x 499 mm
1.73 x 17.28 x 19.65 in
89 x 482 x 534 mm
3.5 x 18.98 x 21.02 in
89 x 482 x 534 mm
3.5 x 18.98 x 21.02 in
Net weight 7.63 kg (16.82 lbs) 11.02 kg (24.29 lbs) 16.14 kg (35.58 lbs)
Other
Power supply unit • TS-463XU: 1 x
250W, 100-240V AC,
50/60 Hz
• TS-463XU-RP: 2 x
250W, 100-240V AC,
50/60 Hz
• TS-863XU: 1 x
250W, 100-240V AC,
50/60 Hz
• TS-863XU-RP: 2 x
250W, 100-240V AC,
50/60 Hz
• TS-1263XU: 1 x
350W, 100V-240V
AC, 50/60 Hz
• TS-1263XU-RP: 2 x
300W, 100-240V AC,
50/60 Hz
System battery CR2032 lithium battery (3V, 225mAh)
Warning
When replacing the system battery, only use the same battery
type as the existing one to avoid explosions.
TS-x63XU User Guide
Product Overview 5

Component TS-463XU
TS-463XU-RP
TS-863XU
TS-863XU-RP
TS-1263XU
TS-1263XU-RP
Sound level • TS-463XU: 36.5
dB(A)
• TS-463XU-RP: 36.4
dB(A)
• TS-863XU: 35.0
dB(A)
• TS-863XU-RP: 36.4
dB(A)
• TS-1263XU: 35.7
dB(A)
• TS-1263XU-RP: 39.2
dB(A)
Note
The sound levels were tested at a bystander position, which is
within one meter from the NAS. The test NAS operated at low
speed with the maximum number of drives installed.
Fans System: 2 x 40 mm, 12V
DC
System: 2 x 70 mm, 12V
DC
System: 2 x 70 mm, 12V
DC
Warning
To avoid serious injuries, do not touch the fans while the NAS
is connected to a power source.
Operating temperature 0 to 40˚C (32 to 104˚F)
Relative humidity • Non-condensing relative humidity: 5 to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Tip
Model specifications are subject to change without prior notice. To see the latest
specifications, go to https://www.qnap.com.
Package Contents
Item Quantity
TS-x63XU 1
Power cord • TS-x63XU models: 1
• TS-x63XU-RP models: 2
Ethernet cable 2
Screws for 3.5-inch drives • TS-463XU, TS-463XU-RP: 16
• TS-863XU, TS-863XU-RP: 32
• TS-1263XU, TS-1263XU-RP: 48
Screws for 2.5-inch drives • TS-463XU, TS-463XU-RP: 12
• TS-863XU, TS-863XU-RP: 24
• TS-1263XU, TS-1263XU-RP: 36
Quick Installation Guide (QIG) 1
Components
TS-x63XU User Guide
Product Overview 6

Front Panel
TS-463XU, TS-463XU-RP
No. Component No. Component
1 USB 2.0 Type-A port 6 Drive 2 LED
2 USB One Touch Copy button 7 Drive 3 LED
3 USB LED 8 Drive 4 LED
4 Status LED 9 LAN LED
5 Drive 1 LED 10 Power button
TS-863XU, TS-863XU-RP, TS-1263XU, TS-1263XU-RP
TS-x63XU User Guide
Product Overview 7

No. Component No. Component
1 Power button 4 Expansion unit LED
2 Status LED 5 Drive LED
3 LAN LED - -
Rear Panel
TS-463XU
TS-863XU, TS-1263XU
No. Component No. Component
1 Gigabit Ethernet (RJ45) port 3 6 Gigabit Ethernet (RJ45) port 4
2 Gigabit Ethernet (RJ45) port 1 7 USB 3.0 Type-A ports
3 10GBASE-T port 8 USB 2.0 Type-A ports
TS-x63XU User Guide
Product Overview 8

No. Component No. Component
4 Power input 9 Reset button
5 Gigabit Ethernet (RJ45) port 2 - -
TS-463XU-RP
TS-863XU-RP, TS-1263XU-RP
No. Component No. Component
1 Gigabit Ethernet RJ45 port 3 6 Gigabit Ethernet RJ45 port 2
2 Gigabit Ethernet RJ45 port 1 7 Gigabit Ethernet RJ45 port 4
3 10GBASE-T port 8 USB 3.0 Type-A ports
4 Power supply unit 1 9 USB 2.0 Type-A ports
5 Power supply unit 2 10 Reset button
TS-x63XU User Guide
Product Overview 9

System Board
No. Component No. Component
1 Memory slot 1 3 PCIe 2.0 x4 slot
2 Memory slot 2 - -
Front Drive Numbering
TS-463XU, TS-463XU-RP
TS-863XU, TS-863XU-RP
TS-x63XU User Guide
Product Overview 10

TS-1263XU, TS-1263XU-RP
Installation Requirements
Category Item
Environment • Room temperature: 0 to 40˚C (32 to 104˚F)
• Non-condensing relative humidity: 5 to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface with no exposure to
direct sunlight, liquids, and chemicals
Hardware and peripherals • Storage drives
For details on compatible drives, go to https://
www.qnap.com/compatibility/.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Anti-static wrist strap
Setting Up the NAS
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the NAS on a rack.
3. Verify that the intake vents on the bottom of the case are unobstructed.
4. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Hard Drives
•Installing 2.5-inch Hard Drives
5. Connect the power cord and all applicable cables.
6. Power on the NAS.
7. Install QTS.
For details, see QTS Installation.
TS-x63XU User Guide
Product Overview 11

8. Log on to QTS.
TS-x63XU User Guide
Product Overview 12

3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Drive Installation
Installing 3.5-inch Hard Drives
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
TS-x63XU User Guide
Installation and Configuration 13

4. Load the tray into the drive bay.
a. Insert the tray into the bay.
b. Push the handle.
5. Power on the NAS.
TS-x63XU User Guide
Installation and Configuration 14

Installing 2.5-inch Hard Drives
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
a. Pull the handle to release the tray.
b. Pull the tray out.
3. Install a drive on the tray.
a. Place the drive on the tray so that the holes on the bottom of the drive are aligned with the holes
on the bottom of the tray.
b. Attach the screws.
TS-x63XU User Guide
Installation and Configuration 15

4. Load the tray into the drive bay.
a. Insert the tray into the bay.
b. Push the handle.
5. Power on the NAS.
TS-x63XU User Guide
Installation and Configuration 16

Installing Expansion Cards
A 10GBASE-T network expansion card is pre-installed in the PCIe slot. You can replace it with another
supported PCIe expansion card.
QNAP-branded expansion cards purchased from the company website are shipped with the brackets
necessary to fit all QNAP NAS models. All TS-x63XU models use low-profile brackets.
Warning
• Only qualified personnel should perform the following steps. Failure to follow
instructions can result in serious injury or death.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Check the expansion cards and brackets supported by your model on the QNAP website.
a. Go to www.qnap.com/compatibility.
b. Click Search by NAS.
c. Specify the number of bays and the specific model of your NAS.
d. Under Category, select the component or device type.
e. Locate a specific component or device model in the list.
f. Optional: Click the corresponding Note icon to view more information.
2. Power off the NAS.
3. Disconnect the power cord from the electrical outlet.
4. Disconnect all cables and external attachments.
5. Remove the top cover.
a. Loosen the two screws on the back of the top cover.
TS-x63XU User Guide
Installation and Configuration 17

b. Slide the cover away from the NAS using the handle.
c. Lift the top cover up.
6. Remove the existing expansion card.
a. Remove the screw that secures the PCIe bracket to the chassis.
b. Hold the card by the edges and then carefully pull it out of the slot.
7. Attach the QNAP bracket to the expansion card.
a. Remove all screws of the existing bracket.
TS-x63XU User Guide
Installation and Configuration 18

b. Carefully pull the bracket away from the card.
c. Attach the QNAP bracket to the card using the same screws.
d. Verify that the bracket does not move.
8. Install the expansion card.
a. Hold the expansion card by the edges.
b. Insert the card into the slot.
c. Attach the screw.
TS-x63XU User Guide
Installation and Configuration 19