QNAP TS- 31K Series User manual

TS-x31K
TS-131K
TS-231K
TS-431K
User Guide
Document Version: 2
30/03/2020
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Contents
1. Preface
About This Guide.......................................................................................................................................... 3
Audience.......................................................................................................................................................3
Document Conventions................................................................................................................................ 3
2. Product Overview
About the TS-x31K....................................................................................................................................... 4
Hardware Specifications............................................................................................................................... 4
Components................................................................................................................................................. 6
Front Panel...............................................................................................................................................6
Rear Panel................................................................................................................................................8
Drive Numbering.....................................................................................................................................10
Package Contents.......................................................................................................................................11
Installation Requirements........................................................................................................................... 12
Setting Up the NAS.....................................................................................................................................12
3. Installation and Configuration
Hardware Installation.................................................................................................................................. 13
Drive Installation.....................................................................................................................................13
Expansion Unit Installation..................................................................................................................... 19
QTS Installation.......................................................................................................................................... 21
Installing QTS Using Qfinder Pro........................................................................................................... 21
Installing QTS Using the Cloud Key....................................................................................................... 22
4. Basic Operations
Power Button.............................................................................................................................................. 25
Reset Button............................................................................................................................................... 25
LEDs........................................................................................................................................................... 26
USB One Touch Copy Button..................................................................................................................... 27
Audio Alert.................................................................................................................................................. 27
5. Troubleshooting
Hot-swapping Failed Drives........................................................................................................................29
Forcing Qfinder Pro or myQNAPcloud to Locate the NAS......................................................................... 29
Recovering Unintentionally Removed Healthy Drives................................................................................ 30
Support and Other Resources.................................................................................................................... 30
6. Glossary
CloudKey.................................................................................................................................................... 31
myQNAPcloud Link.....................................................................................................................................31
myQNAPcloud............................................................................................................................................ 31
myQNAPcloud ID........................................................................................................................................31
Qfinder Pro................................................................................................................................................. 31
QTS.............................................................................................................................................................31
7. Notices
Limited Warranty.........................................................................................................................................32
Disclaimer................................................................................................................................................... 32
GNU Public License....................................................................................................................................32
CE Notice....................................................................................................................................................40
TS-x31K User Guide
1

FCC Notice................................................................................................................................................. 40
VCCI Notice................................................................................................................................................ 41
BSMI Notice................................................................................................................................................41
SJ/T 11364-2006.........................................................................................................................................41
2

1. Preface
About This Guide
This guide provides information on the QNAP TS-x31K NAS and step-by-step instructions on installing the
hardware. It also provides instructions on basic operations and troubleshooting information.
Audience
This document is intended for consumers and storage administrators. This guide assumes that the user has
a basic understanding of storage and backup concepts.
Document Conventions
Symbol Description
Notes provide default configuration settings and other supplementary
information.
Important notes provide information on required configuration settings and other
critical information.
Tips provide recommendations or alternative methods of performing tasks or
configuring settings.
Warnings provide information that, when ignored, may result in potential loss,
injury, or even death.
TS-x31K User Guide
Preface 3

2. Product Overview
This chapter provides basic information about the QNAP TS-x31K NAS.
About the TS-x31K
The TS-x31K is powered by Annapurna Labs Alpine AL-214 ARMv7 processors for multi-tasking. The TS-
x31K ensures data security and performance with built-in AES 256-bit encryption engines. It features a USB
One Touch Copy port for quick and convenient backup and data transfer. The TS-x31K is available in 1-drive
bay, 2-drive bay, and 4-drive bay models that support SATA 6 Gbps data transfer. The TS-x31K series NAS
with the exception of the 1-drive bay model, offers two Gigabit Ethernet ports (two GbE RJ45 ports) for
optimal throughput and streaming multimedia content while on the move.
Hardware Specifications
Warning
• If your QNAP product has hardware defects, return the product to QNAP or a QNAP-
authorized service center for maintenance or replacement. Any attempt to repair or
perform maintenance procedures on the product by you or an unauthorized third-party
invalidates the warranty.
• QNAP is not responsible for any damage or data loss caused by unauthorized
modifications and installation of unsupported third-party applications.
For details, see the QNAP Warranty Terms and Conditions.
Ordering P/N Drive bays Memory Power supply
TS-131K 1 1 GB DDR3 Single
TS-231K 2 1 GB DDR3 Single
TS-431K 4 1 GB DDR3 Single
Component TS-131K TS-231K TS-431K
Processor
CPU Annapurnalabs Labs Alpine AL-214 ARMv7
Frequency 4-core 1.7 GHz
Architecture ARM 32-bit
Encryption engine AES-256
Memory
Pre-installed memory 1 GB RAM: 1GB DDR3
Note
This memory is not expandable.
Maximum memory 1 GB RAM: 1GB
Flash memory 512 MB (Dual boot OS protection)
Storage
Drive bays 1 x 3.5-inch SATA 6
Gbps
2 x 3.5-inch SATA 6 Gbps 4 x 3.5-inch SATA 6 Gbps
TS-x31K User Guide
Product Overview 4

Component TS-131K TS-231K TS-431K
Drive compatibility 3.5-inch bays:
• 3.5-inch SATA hard disk drives
2.5-inch bays:
• 2.5-inch SATA hard disk drives
• 2.5-inch SATA solid-state drives
SSD cache acceleration
support
• 3.5-inch drive bays:1 • 3.5-inch drive bays:1
to 2
• 3.5-inch drive bays:1
to 4
Hot-swapping Supported
Network
Gigabit Ethernet ports 1 x GbE RJ45 2 x GbE RJ45
External I/O Ports & Expansion Slots
USB ports Front panel:
1 x USB 3.2 Gen 1 (5 Gbps)
Note
This USB port supports One Touch Copy.
Rear panel:
2 x USB 3.2 Gen 1 (5 Gbps)
Interface
Buttons • Power
• Reset
• USB One Touch Copy
Dimensions
Form factor Tower
Dimensions (H x W x D) 169 x 73 x 219 mm
6.65 x 2.87 x 8.62 in
169 x 102 x 219 mm
6.65 x 4.02 x 8.62 in
169 x 160 x 219 mm
6.65 x 6.3 x 8.62 in
Net weight 1.04 kg (2.29 lb) 1.28 kg (2.82 lb) 3 kg (6.61 lbs)
Others
Power supply unit 36W, 100-240V DC,
50/60 Hz
60W, 100-240V DC,
50/60 Hz
90W, 100-240V DC,
50/60 Hz
Warning
To reduce the risk of fire or electric shock, ensure that you
only connect the power cord to a properly grounded electrical
outlet.
TS-x31K User Guide
Product Overview 5

Component TS-131K TS-231K TS-431K
System battery CR2032 lithium battery (3V, 225 mAh)
Warning
To avoid potential battery explosion, causing injury or damage
to components, ensure that you replace the existing battery
with a battery of the same type.
Important
Dispose of used batteries according to local regulations or the
instructions of the battery manufacturer.
Sound level 16.0 db(A) 22.1 db(A) 23.2 db(A)
Note
The sound level was tested at a bystander position, which is
within one meter of the NAS. The test NAS operated at low
speed with the maximum number of drives installed.
Fans System: 1 x 50mm, 12V
DC smart fan
System: 1 x 70mm, 12V
DC smart fan
System: 1 x 120 mm,
12V DC smart fan
Warning
To avoid potential injury or damage to components, do not
touch the fans while the NAS is connected to a power source.
Operating temperature 0˚C to 40˚C (32˚F to 104˚F)
Relative humidity • Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
Security slot Kensington security slot
Components
Front Panel
TS-131K
TS-x31K User Guide
Product Overview 6

No. Component No. Component
1 Status LED 5 Power button
2 LAN LED 6 USB One Touch Copy button
3 USB LED 7 USB 3.2 Gen 1 One Touch Copy Type-A port
4 Drive LED - -
TS-231K
No. Component No. Component
1 Status LED 5 Drive 2 LED
2 LAN LED 6 Power button
3 USB LED 7 USB One Touch Copy button
4 Drive 1 LED 8 USB 3.2 Gen 1 One Touch Copy Type-A port
TS-x31K User Guide
Product Overview 7

TS-431K
No. Component No. Component
1 Status LED 6 Drive 3 LED
2 LAN LED 7 Drive 4 LED
3 USB LED 8 Power button
4 Drive 1 LED 9 USB One Touch Copy button
5 Drive 2 LED 10 USB 3.2 Gen 1 One Touch Copy Type-A port
Rear Panel
TS-131K
TS-x31K User Guide
Product Overview 8

No. Component No. Component
1 Reset button 4 USB 3.2 Gen 1 Type-A ports
2 Gigabit Ethernet Port (RJ45) 5 Power input
3 Gigabit Ethernet LEDs 6 Kensington security slot
TS-231K, TS-431K
No. Component No. Component
1 Reset button 5 USB 3.2 Gen 1 Type-A ports
2 Gigabit Ethernet Port 1 (RJ45) 6 Power input
3 Gigabit Ethernet Port 2 (RJ45) 7 Kensington security slot
4 Gigabit Ethernet LEDs - -
TS-x31K User Guide
Product Overview 9

Drive Numbering
TS-131K
TS-231K
TS-x31K User Guide
Product Overview 10

TS-431K
Package Contents
Item Quantity
TS-x31K 1
AC power adapter 1
Power cord 1
Ethernet cable 1 x 1GbE (Cat 5e)
Screws for 3.5-inch drives • TS-131K:4
• TS-231K:8
• TS-431K:16
Screws for 2.5-inch drives • TS-131K:3
• TS-231K:6
• TS-431K:12
Quick Installation Guide (QIG) 1
TS-x31K User Guide
Product Overview 11

Installation Requirements
Category Item
Environment • Room temperature: 0˚C to 40˚C (32˚F to 104˚F)
• Non-condensing relative humidity: 5% to 95%
• Wet-bulb temperature: 27˚C (80.6˚F)
• Flat, anti-static surface without exposure to direct sunlight, liquids,
or chemicals
• Free from objects that may obstruct NAS ventilation or apply
pressure to the NAS or power cord
Hardware and peripherals • Storage drives
For the list of compatible drive models, go to https://
www.qnap.com/compatibility.
• Network cable
Tools • Phillips #1 or #2 screwdriver
• Flat head screwdriver
• Anti-static wrist strap
Setting Up the NAS
1. Place your NAS device in an environment that meets the requirements.
For details, see Installation Requirements.
2. Install the drives.
For details, see the following topics:
•Installing 3.5-inch Hard Drives on 3.5-inch Trays
•Installing 2.5-inch Hard Drives or Solid-State Drives on 3.5-inch Trays
For the list of compatible drive models, go to https://www.qnap.com/compatibility.
3. Connect the NAS to the network.
4. Optional: Connect USB expansion units.
For details, see Connecting USB Expansion Units.
5. Connect the power cord and all applicable cables.
6. Power on the NAS.
For details, see Front Panel.
7. Install QTS.
For details, see QTS Installation.
TS-x31K User Guide
Product Overview 12

3. Installation and Configuration
This chapter provides specific hardware and firmware installation and configuration steps.
Hardware Installation
This section provides information on installing drives, memory modules, and expansion cards.
Drive Installation
The TS-x31K is compatible with 3.5-inch hard drives, 2.5-inch hard drives, and 2.5-inch solid-state drives.
Installing 3.5-inch Drives on a 3.5-inch Tray
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
a. Optional: Unlock the tray.
Note
The preinstalled drive trays come unlocked.
Important
Ensure the drive tray keys are stored in a safe place.
b. Pull the handle to release the tray.
c. Pull the tray out.
TS-x31K User Guide
Installation and Configuration 13

3. Install a drive on the tray.
a. Remove the fastening panels from the sides of the drive tray.
b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
c. Attach the fastening panels.
TS-x31K User Guide
Installation and Configuration 14

d. Optional: Attach the screws to further secure the drive.
4. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
TS-x31K User Guide
Installation and Configuration 15

c. Optional: Lock the tray.
5. Power on the NAS.
Installing 2.5-inch Hard Drives and Solid-State Drives on 2.5-inch Trays
Warning
• Installing a drive deletes all data on the drive.
• Observe electrostatic discharge (ESD) procedures to avoid damage to components.
1. Power off the NAS.
2. Remove the drive tray.
TS-x31K User Guide
Installation and Configuration 16

a. Optional: Unlock the tray.
Note
The preinstalled drive trays come unlocked.
Important
Ensure the drive tray keys are stored in a safe place.
b. Pull the handle to release the tray.
c. Pull the tray out.
3. Install a drive on the tray.
a. Remove the right fastening panel from the drive tray.
TS-x31K User Guide
Installation and Configuration 17

b. Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on
the sides of the tray.
c. Attach the screws.
4. Load the tray into the bay.
a. Insert the tray into the bay.
b. Push the handle.
TS-x31K User Guide
Installation and Configuration 18

c. Optional: Lock the tray.
Expansion Unit Installation
The TS-x31K supports USB expansion units. For details, please see table below.
You can purchase storage expansion accessories from QNAP or an authorized reseller.
For details on expansion unit compatibility, go to https://www.qnap.com/go/compatibility-expansion.
TS-x31K User Guide
Installation and Configuration 19