QuickLabel Systems QL-300 User manual

QL-300 User Guide
Part Number 22834690-EN-E
Revision 1.0
1/2019
QuickLabel, An AstroNova™ Division
World Headquarters
600 East Greenwich Ave., West Warwick, RI 02893
Tel: [phone] Fax: [phone]
E-mail: [email protected]
www.QuickLabel.com
Technical Support
Tel: [phone]
E-mail: [e-mail]
www.QuickLabel.com/support/

© 2019 AstroNova, Inc. All Rights Reserved
This manual is copyrighted with all rights reserved. No part of this manual may be reproduced,
transmitted, transcribed, stored in a retrieval system, or translated into any language in any
form by any means without written permission of QuickLabel.
Trademarks
QL-300® and Custom QuickLabel Omni® are registered trademarks of AstroNova, Inc.
Adobe®, Photoshop®, and Illustrator® are registered trademarks of Adobe Systems, Inc.
Corel® is a registered trademark of Corel Corporation.
Microsoft® Windows® 7, Windows® 8, and Windows® 10 are registered trademarks of
Microsoft Corporation.
QL-300 Limited Warranty
QuickLabel, An AstroNova Division, warrants all components of this product, except wear
partsandconsumables,againstdefectsinmaterialsorworkmanshipforaperiodofone(1)year
from the date of original purchase. Wear parts include the transfer belt unit, fuser unit, waste
toner box and other items specified as periodic replacement parts. Consumables include toner
cartridges and labels, which are covered under a separate warranty. If the customer discovers
a defect, this defect must be reported promptly to QuickLabel. QuickLabel will, at its option,
repair the printer or repair or replace its defective component(s) at no additional charge under
our QuickSwap™ Parts Service. Repair parts and replacement parts will be furnished on an
exchange basis and will be either reconditioned or new. The customer is responsible for freight
to return the printer or component to our factory. We will ship the repaired or replaced printer
or component back to you via standard ground freight service. All replaced parts become the
property of QuickLabel. Travel, freight and other expenses related to warranty repairs are not
covered.
In the first year of product ownership, you may be covered by a separate Customer Support
Agreement purchased from or issued by QuickLabel or an authorized QuickLabel dealer. In
such a case, you would be entitled to an on-site installation and/or training visit. Otherwise,
Customer Support Agreements and renewals are available for purchase and provide on-site
support and/or QuickSwap Parts Service.
This warranty is void if the product has been damaged by accident, abuse, neglect or
misapplication or by the use of non-AstroNova certified supplies or parts, or if the product has
been improperly installed, or if the product has been modified without the express written
permission of AstroNova or QuickLabel. QuickLabel is not responsible for products lost or
damaged in transit.
QuickLabel makes no warranty, either express or implied, with respect to this product's
merchantability or fitness for a particular purpose. In no event shall QuickLabel be held liable
for any direct, indirect, special, incidental, or consequential damages, whether based on a
contract, tort, or any other legal theory and whether advised of the possibility of such damages.

Toner Limited Warranty
This warranty covers QuickLabel QL-300 toner cartridges sold by QuickLabel.
Each QL-300 toner cartridge is warranted to be free from defects in materials and workmanship
for up to 24 months from the date of manufacture if in original unopened packaging, or up to 6
months after installation, whichever occurs first. This warranty applies only to the toner
cartridges as used in the QuickLabel QL-300 printing system.
If the customer suspects a defect in a QL-300 toner cartridge, the customer must notify
QuickLabel within the warranty period. Upon return of the toner cartridge to the QuickLabel
factory and QuickLabel's verification of the defect, QuickLabel will, at its option, either:
1. Replace the defective toner cartridge; or,
2. If the customer has used the toner, pro-rate the price of a new toner based upon the
estimated life remaining for the toner, as reported by the QL-300 system. The QL-300 provides
the estimated life remaining, and QuickLabel may obtain this information from the system
remotely or request the customer to furnish this information.
This warranty does not cover QL-300 toner cartridges that have been emptied, refilled,
remanufactured, modified, refurbished, misused, or tampered with, or that have expired, or
when used to print on label or tag media that is not compatible with the QL-300.
This warranty is void if the QL-300 toner cartridge has been damaged by accident, abuse,
neglect or misapplication, if the product has been improperly installed or maintained, if the
product has been used outside of its environmental specifications, or if the product has been
modified without the express written permission of QuickLabel.
QuickLabel makes no warranty, either express or implied, with respect to this product's
merchantability or fitness for a particular purpose. In no event shall QuickLabel be held liable
for any direct, indirect, special, incidental, or consequential damages, whether based on a
contract, tort, or any other legal theory and whether advised of the possibility of such damages.
ICC Profile
ICC Profile Powered by X-Rite Incorporated
Obtaining Service
To obtain warranted service, please contact QuickLabel Technical Support through one of the
Factory Sales and Service Centers.

Contact Information
World Headquarters
600 East Greenwich Ave.
West Warwick, RI 02893 USA
Toll-Free: 877-757-7978 | Tel: [phone]
quicklabel.com
European Headquarters
Waldstrasse 70
63128 Dietzenbach | Germany
Tel: [phone]
quicklabel.de
Canada
3505 Rue Isabelle
Suite O
Brossard, QC J4Y 2R2
Tel: [phone]
quicklabel.ca
Latin America
Av Insurgentes Sur No 1602, 4º Piso
Suite 467
Col. Credito Constructor
Ciudad de Mexico CDMX 03940
Mexico
Tel: [phone]
quicklabel.com/es
Denmark
Marielundvej 46A, 2.
2730 Herlev
Tel: [phone]
trojanlabel.com
France
Parc Euclide
ZA la Clef de St Pierre
10A Rue Blaise Pascal
78990 Elancourt
Tel: [phone]
quicklabel.fr
United Kingdom
A5 Westacott Business Centre
Westacott Way, Maidenhead
Berkshire, SL6 3RT
Tel: [phone]
quicklabel.co.uk

China
1F, Bldg2#,
458 North Fu Te Road,
Shanghai Waigaoqiao F.T.Z., 200131
Tel: [phone]
quicklabel.cn
Ownership Information
Congratulations and thank you for your business. Your purchase of a QuickLabel digital label
printer is an investment in production flexibility and packaging efficiency. Please record the
model number and serial number of your product.
FCC Part 15 Compliance
NOTE: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to part 15 of the FCC rules. These limits are designed to provide reasonable
protectionagainstinterferenceinaresidentialinstallation.Thisequipmentgenerates,uses,and
can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause interference to radio or television reception, which can be
determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV technician for help.
CAUTION: Changes or modifications to this equipment not expressly approved by the party
responsible for compliance could void the user's authority to operate the equipment.
RoHS2 Compliance
The QL-300 Label Printer does not contain the substances specified within ANNEX II of
“Directive 2011/65/EU of the European Parliament and of the Council of 8 June 2011 on the
restriction of the use of certain hazardous substances in electrical and electronic equipment
(RoHS)”, that is, lead, mercury, cadmium, hexavalent chromium, polybrominated biphenyls
(PBB) and polybrominated diphenyl ethers (PBDE) exceeding their specified maximum
concentration values tolerated by weight in homogeneous materials, except for the exemptions
set in ANNEX Ill of the Directive and its amendments.
This information is offered in good faith to the best of our knowledge, but is subject to revision
as new information becomes available.
California Proposition 65 Warning
This Product contains chemicals known to the Stateof California to causecancer,birthdefects,
or other reproductive harm.

Declaration of Conformity
Declaration de Conformité
Ubereinstimmungserklärung
Dichiarazione di Conformità
ID DoC-22834690
Manufacturer’s name and address
Nom et adresse du fabricant
Hersteller
Nome del costruttore
AstroNova, Inc.
600 East Greenwich Avenue
West Warwick, RI 02893 USA
Brand Name(s)
Nom(s) de marque(s)
Markenname(n)
Nome/i dei marchi
QuickLabel ®
Model No.
Modele No.
Model Nr.
Modello No.
QL-300, QL-300s
Description of Products
Description des produits
Produktbeschreibungen
Descrizione dei Prodotti
LED Color Printer
Standards to which conformity is declared
Standards auquel la conformité appartient
Normen für welche Übereinstimmung erklärt wird
Norme per le quali si dichiara la conformità
EN 55032:2015
EN 61000-6-1:2007
EN 61000-3-2:2014
EN 61000-3-3:2013
EN 60950-1:2006+A11:2009+A1:2010+A12:2011+A2:2013
EN 62311:2008
EN 50581:2012
FCC 47CFR Part 15 Subpart B
CAN ICES-3(A)/NMB-3(A)
Application of Council Directives
Application des Decisions du Conseil
Anwendbar fur die Richtlinien
Applicazione delle Direttive del Comitato
2014/30/EU
2006/42/EC
2011/65/EU
I, the undersigned, hereby declare that the equipment specified above conforms to the above Directive and Standard.
Je, Soussigné, déclare que l’équipment spécifié ci-dessus est en conformité avec la directive et le standard ci-dessus.
Ich, der unterzeichnende erkläre hiermit, daß das oben beschriebene Gerät den vorgenannten Richtlinien und Normen entspricht.
Il sottoscritto dichiara che l’apparecchio sopra specificato è conforme alle Direttive e Norme sopra specificate.
Steven Holbrook
Quality Assurance Manager
AstroNova, Inc.
CE Label First Affixed Date: 19
Date of issue: 1/23/2019
Place of issue: West Warwick, RI
European Contact: Your local AstroNova, Inc. Sales and Service Office.
FRANCE - Parc Euclide, ZA la Clef de St Pierre, 10A Rue Blaise Pascal 78990 Elancourt
Tel: [phone], Fax: [phone]
GERMANY - Waldstraße 70, D-63128 Dietzenbach
Tel. [phone], Fax: [phone]
UNITED KINGDOM - Westacott Way, Maidenhead Berkshire, SL6 3RT
Tel: [phone] • Fax: [phone]

QL-300 User Guide 8
Contents
Chapter 1: Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Checking the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Unwinder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Choosing an Installation Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Precautions Related to Installation . . . . . . . . . . . . . . . . . . . . . . . 15
Installation Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Installation Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Unpacking Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Unpacking the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
Unpacking the Unwinder . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Installing Cable Clamps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Installing the Unwinder on the Printer . . . . . . . . . . . . . . . . . . . . . . 32
Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Precautions about the Electric Power . . . . . . . . . . . . . . . . . . . . . . 35
Connecting a Power Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Turning on the Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Turning off the Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Test Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Adjusting Density and Test Printing . . . . . . . . . . . . . . . . . . . . . . . 38
Adjusting the Position of the Sensor . . . . . . . . . . . . . . . . . . . . . . 40
Chapter 2: PC Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Driver Installation Process Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Connecting to a PC with a Network Connection . . . . . . . . . . . . . . . . 42
Connecting to a PC with a USB Connection . . . . . . . . . . . . . . . . . . 42
Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Connecting Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Connecting a LAN Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Contents
QL-300 User Guide 9
Connecting a USB Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Network Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Network Setup Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Setting the Printer’s IP Address on the Control Panel . . . . . . . . . . . . . 47
Configuring the IP Address and Other Settings on the Computer . . . . . . . 51
Installing the Printer Driver (Network) . . . . . . . . . . . . . . . . . . . . . . 54
USB Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
USB Setup Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Installing the Printer Driver (USB) . . . . . . . . . . . . . . . . . . . . . . . . 58
Dealing with Setup Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Chapter 3: Part Names and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Printer Front/Left Side . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Printer Exit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Printer Interior 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Printer Interior 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .65
Interface Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Unwinder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Unwinder Interior . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .68
Chapter 4: Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Control Panel Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Using the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Standby Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .71
Error Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Help Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Using the Numeric Keypad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Function Number Input Screen . . . . . . . . . . . . . . . . . . . . . . . . . 75
Function Number List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Chapter 5: Paper Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Usable Media Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Paper Types, Size, and Thickness . . . . . . . . . . . . . . . . . . . . . . . 79
Storing Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .81
Registering a Desired Paper Size with the Printer Driver . . . . . . . . . . . . . . . . 82
Using the Printer Driver to Fine-tune the Print Position . . . . . . . . . . . . . 84
Using the Printer Driver to Fine-tune the Cut Position . . . . . . . . . . . . . 86
Chapter 6: Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Preparing Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .89
Loading Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Calibrating the Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Confirming the Unwinder Sensor Position . . . . . . . . . . . . . . . . . . 104
Confirming the Printer Sensor Position . . . . . . . . . . . . . . . . . . . . 108
Sensor Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
If You Cannot Set the Sensors from the Printer Driver . . . . . . . . . . . . 121
Calibrating the Black Mark Sensor . . . . . . . . . . . . . . . . . . . . . . 122
Calibrating the Gap Sensor . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Detecting the Interval between Pages . . . . . . . . . . . . . . . . . . . . . . . . . 131
Detecting the Interval between Pages with the Printer Driver . . . . . . . . . 131
Detecting the Interval between Pages with the Control Panel . . . . . . . . 133
Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Contents
QL-300 User Guide 10
Printing from the Windows PCL Printer Driver . . . . . . . . . . . . . . . . 133
Canceling a Print Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Chapter 7: Print Function Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Printer Driver Functions Table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Explanation of Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Control Panel Menu Functions Table . . . . . . . . . . . . . . . . . . . . . . . . . 140
Device Setup Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Print Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Menus . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Admin Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162
Print Statistics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Boot Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 184
Saving Toner When Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Saving Toner When Printing (Toner Save Mode) . . . . . . . . . . . . . . . 186
Printing Using the Specified Print Cartridge Only (Lift Up) . . . . . . . . . . 187
Fine Quality Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189
Changing Print Quality (Resolution) . . . . . . . . . . . . . . . . . . . . . . 189
Making Photograph Printing More Vivid (Photo Enhance) . . . . . . . . . . 190
Adjusting Fine Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Using Printer Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Using Computer Fonts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Adjusting the Print Position on the Paper . . . . . . . . . . . . . . . . . . . . . . . 194
Using the Roll Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 195
Adjusting the Print Start Position . . . . . . . . . . . . . . . . . . . . . . . 196
Other Print Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Specifying the Page Order . . . . . . . . . . . . . . . . . . . . . . . . . . 199
Overlaying Stamps for Printing (Watermarks) . . . . . . . . . . . . . . . . . 200
Collating Printed Output (Sorted Printing) . . . . . . . . . . . . . . . . . . . 202
Printing a Mirror Image . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Printing Registered Forms (Print Overlay) . . . . . . . . . . . . . . . . . . 205
Outputting to a File Without Printing . . . . . . . . . . . . . . . . . . . . . 205
Changing the Check Unnecessary Print Cartridge Setting . . . . . . . . . . 206
Saving Printer Driver Setups . . . . . . . . . . . . . . . . . . . . . . . . . 208
Importing/Exporting a Printer Driver Print Setup . . . . . . . . . . . . . . . 210
Changing Default Printer Driver Settings . . . . . . . . . . . . . . . . . . . 211
Deleting or Updating a Printer Driver . . . . . . . . . . . . . . . . . . . . . 212
Chapter 8: Adjusting the Color . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Adjusting Color with the Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . 214
Correcting Color Drift Manually . . . . . . . . . . . . . . . . . . . . . . . . 214
Configuring Settings for Auto Adjustment of Density and Gradation . . . . . 215
Adjusting Density Manually . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Fine Tuning Density Adjustments . . . . . . . . . . . . . . . . . . . . . . . 217
Adjusting Color Balance (Density) . . . . . . . . . . . . . . . . . . . . . . 219
Fine-tuning Color Balance . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Adjusting Color with a Printer Driver . . . . . . . . . . . . . . . . . . . . . . . . . . 227
About Color Matching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Color Matching (Automatic) . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Simple Color Matching (Simple Adjustment) . . . . . . . . . . . . . . . . . 228
Color Matching (Graphic Pro) . . . . . . . . . . . . . . . . . . . . . . . . . 229

Contents
QL-300 User Guide 11
Color Matching (No Color Matching) . . . . . . . . . . . . . . . . . . . . . 230
Changing the Black Finish . . . . . . . . . . . . . . . . . . . . . . . . . . 231
Monochrome (Black and White) Printing . . . . . . . . . . . . . . . . . . . 232
Suppressing White Lines Between Text and the Background (Black Overprint) .
233
Correcting for Print Misalignment (Trapping) . . . . . . . . . . . . . . . . . 234
Simulating Print Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Chapter 9: Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Initializing Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Using DHCP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Using BOOTP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
IPv6 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 239
Checking the IPv6 Address . . . . . . . . . . . . . . . . . . . . . . . . . . 240
Chapter 10: Viewing Machine Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Printing Configuration Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Printable Report List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 241
Printing Printer Setup Lists . . . . . . . . . . . . . . . . . . . . . . . . . . 242
Printing Printer Information Lists . . . . . . . . . . . . . . . . . . . . . . . 243
Printing Print Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 246
Changing the Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . . 248
Checking the Print Count . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 250
Chapter 11: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Troubleshooting Solutions Procedure . . . . . . . . . . . . . . . . . . . . . . . . . 252
Troubleshooting when an error message is displayed . . . . . . . . . . . . 252
Troubleshooting when an error message is not displayed . . . . . . . . . . 252
Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 252
Checking Messages (if a paper jam occurs) . . . . . . . . . . . . . . . . . 253
Operating the Help Screen . . . . . . . . . . . . . . . . . . . . . . . . . . 255
Removing Jammed Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . 257
Frequent Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Messages about Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283
Messages about Replacing Wear Items . . . . . . . . . . . . . . . . . . . . . . . . 284
Messages about Other Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 286
Printing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
Unable to Print . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294
Printer Driver Malfunctions . . . . . . . . . . . . . . . . . . . . . . . . . . 299
Print Quality Is Poor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302
Paper Feed Is Poor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 315
Chapter 12: Replacing Wear Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 319
Checking Service Life and Remaining Amounts of Wear Items . . . . . . . . . . . . 319
Replacing Wear Items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 320
About the Service Life of Wear Items . . . . . . . . . . . . . . . . . . . . . 320
When the Replacement Period Is Approaching . . . . . . . . . . . . . . . . 321
Replacing Print Cartridges . . . . . . . . . . . . . . . . . . . . . . . . . . 322
Replacing the Belt Unit and 2nd Transfer Roller . . . . . . . . . . . . . . . 326
Replacing Waste Toner Boxes . . . . . . . . . . . . . . . . . . . . . . . . 337
Replacing the Fuser and Exit Unit . . . . . . . . . . . . . . . . . . . . . . . 348

Contents
QL-300 User Guide 12
Chapter 13: Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Required Materials for Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . 355
Cleaning Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 356
Cleaning the Unwinder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 357
Cleaning the Surfaces of the Unwinder . . . . . . . . . . . . . . . . . . . . 357
Cleaning the Inside of the Unwinder . . . . . . . . . . . . . . . . . . . . . 358
Cleaning the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 367
Cleaning the Surfaces of the Printer . . . . . . . . . . . . . . . . . . . . . 367
Cleaning the Inside of the Printer . . . . . . . . . . . . . . . . . . . . . . . 368
Cleaning LED Heads . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 387
Cleaning the Fuser Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 390
Cleaning the Cutter Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 392
Cleaning the Cutter Blades . . . . . . . . . . . . . . . . . . . . . . . . . . 392
Chapter 14: Web Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405
Operating Environment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405
Starting Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405
Logging in as an Administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 405
Item List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
View Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 407
Print Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408
Printer Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 408
Admin Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 409
Calibration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410
Links . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 410
Changing an Administrator Password . . . . . . . . . . . . . . . . . . . . . . . . . 411
Checking Printer Settings From a Computer . . . . . . . . . . . . . . . . . . . . . 413
To check using the “Status Screen” . . . . . . . . . . . . . . . . . . . . . . 413
To check using the “Status Window” . . . . . . . . . . . . . . . . . . . . . 414
Changing Printer Settings From a Computer . . . . . . . . . . . . . . . . . . . . . 415
Encrypting Communication (SSL/TLS) . . . . . . . . . . . . . . . . . . . . . . . . 415
Configuring Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 415
Usage Method . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418
Printing with IPP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418
To enable IPP printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 418
To set up the printer as an IPP printer (Windows) . . . . . . . . . . . . . . 418
Encrypting Communication (IPsec) . . . . . . . . . . . . . . . . . . . . . . . . . . 420
Setup Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420
To configure the printer setup . . . . . . . . . . . . . . . . . . . . . . . . . 420
To configure computer settings . . . . . . . . . . . . . . . . . . . . . . . . 424
Controlling Access by IP Address (IP Filter) . . . . . . . . . . . . . . . . . . . . . . 433
Controlling Access by MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . 436
Sending Error Notifications by Mail . . . . . . . . . . . . . . . . . . . . . . . . . . 439
Sending Error Notifications by Periodic Mail . . . . . . . . . . . . . . . . . . . . . . 442
To send periodic notifications about problems . . . . . . . . . . . . . . . . 443
To send alerts when problems occur . . . . . . . . . . . . . . . . . . . . . 446
Using SNMPv3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 448
Using IEEE802.1X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 450
IEEE802.1X Setup Flow . . . . . . . . . . . . . . . . . . . . . . . . . . . . 450
To configure IEEE802.1 settings . . . . . . . . . . . . . . . . . . . . . . . 451
To use PEAP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 452
To use EAP-TLS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 453
To connect the printer to an authentication switch . . . . . . . . . . . . . . 454

Contents
QL-300 User Guide 13
Appendix A: Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455
Cautions Related to Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455
Residual Risk Map . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 455
List of Risks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 457
General Warnings and Cautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 464
Emergency First Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466
Appendix B: Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467
Major Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 467
Roll Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470
Continuous paper (normal printing) . . . . . . . . . . . . . . . . . . . . . . 470
Continuous paper (printing on large size paper) . . . . . . . . . . . . . . . 472
Continuous paper (with black marks) . . . . . . . . . . . . . . . . . . . . . 474
Die-cut label paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 476
Die-cut label paper (with black marks) . . . . . . . . . . . . . . . . . . . . 478
Full sheet labels (normal printing) . . . . . . . . . . . . . . . . . . . . . . . 480
Full-sheet labels (printing on large size paper) . . . . . . . . . . . . . . . . 482
Full-sheet label paper (with black marks) . . . . . . . . . . . . . . . . . . . 484

QL-300 User Guide 14
1
Installation
Checking the Product
Open the packing box and confirm its contents.
Printer
• Printer
• Print cartridges (One each of yellow, magenta, cyan, black, and white*1)
*1: QL-300s only
•Powercord
Note: The package does not include a LAN cable, USB cable, or hub. Procure them
separately.
Note: Thepackingboxandpackingmaterialsare neededtotransportthemachine. Keep them
and do not throw them away.

Installation
QL-300 User Guide 15
Unwinder
• Unwinder
• Mounting screws (x3)
• Cable clamps (x3)
Choosing an Installation Location
Forsafeandcomfortableoperations,install the productinalocationthatsatisfiesthe conditions
in the following sections.
•“Precautions Related to Installation” on page 15
•“Choosing an Installation Location” on page 15
•“Installation Space” on page 17
Be sure to read these sections before starting installation work.
Precautions Related to Installation
Warnings
• Do not install the equipment in a location that is near open flame or may become very hot.
• Do not install the equipment in a location prone to chemical reactions (laboratory, etc.).
• Do not install the equipment in a location that is near flammable liquids, such as alcohol or
paint thinner.

Installation
QL-300 User Guide 16
• Do not install the equipment in a location that is accessible by small children.
• Do not install the equipment in a location that is unstable (on a wobbly table or inclined
place).
• Do not install the equipment in direct sunlight or in a very dusty or humid location.
• Do not install the equipment in an environment subject to salt air, NOx, SOx or corrosive
gases.
• Do not install the equipment in a location that is subject to excessive vibration.
• Do not install the equipment in a location where the machine's vents are blocked. Check
the positions of the vents in the following illustrations.

Installation
QL-300 User Guide 17
Cautions
• Do not install the equipment on a thick-piled carpet or rug.
• Do not install the equipment in a location that is poorly ventilated or stuffy.
• Pay attention to ventilation when operating the equipment continuously for a long period in
a small room.
• Install the equipment away from sources of strong magnetic or electric noise.
• Install the equipment away from monitors or televisions.
• Remember to use ventilation when printing large volumes or operating the equipment
continuously for a long period.
Installation Environment
Consider the following environment conditions when you select the installation location.
Use a location that is within the following ranges for temperature and humidity.
• Be careful that condensation does not form.
• If you install the equipment in a location where the humidity is in a range of less than 30%,
use a humidifier or anti-static mat.
• The equipment satisfies the certification standards relevant to emissions for Eco-mark No.
155 printers in regard to dust, ozone, styrene, benzene, TVOC, and dispersion of ultrafine
particles. (Testing has been done based on the testing methods in the Blue Angel RAL
UZ-171: 2012 appendix S-M as regards to black and white and color printing by using toner
in a genuine QuickLabel print cartridge.)
Installation Space
• Select an installation location that is level and can support the weight of the machine
(weight of equipment is about 95 lbs (43 kg)* for the printer and about 42 lbs (19 kg) forthe
unwinder).
* Including the print cartridge and other wear items.
• Install the machine near a power socket. Also, install the equipment so the power socket is
within easy reach so the power plug can be pulled out in an emergency.
• Do not place things around the machine.
To install the printer and the unwinder on a stand, the stand must be at least 42 inches (1050
mm) wide and 20 inches (500 mm) deep. If you install the printer and the unwinder on a stand
that is too small, they may fall off if they are hanging over the edge of the stand.
Temperature and Humidity Specification
Temperature range 10 to 30 º C
Humidity range 20 to 70% RH (relative humidity)
Maximum wet-bulb temperature 25 º C

Installation
QL-300 User Guide 18
Install the equipment according to the equipment installation space shown in the diagrams.
Unpacking
Unpacking Precautions
Cautions
• Be sure to use two people to lift the equipment because it weighs about 95 lbs (43 kg).
• Hold the handles on the equipment when lifting it.
• Do not hold the control panel while lifting. There is a risk of injury if you hold the control
panel, because the control panel may come off and you could drop the equipment.
• Place the equipment on the floor to remove the packing materials and the plastic bag.
There is a risk of dropping the equipment and causinginjuryif youhold the equipmentwhile
working.
• Be careful about handling the plastic bag.
• Dispose of the desiccant appropriately.

Installation
QL-300 User Guide 19
Unpacking the Printer
This section describes how to unpack the printer.
Note: Thepackingboxandpackingmaterialsare neededtotransportthemachine. Keep them
and do not throw them away.
1Open the top of the packing box and remove the machine's accessories.

Installation
QL-300 User Guide 20
2Remove the top layer of packing materials.