●
●●●
1. Quick Troubleshooting Checklist
Before contacting the support team it may be helpful to attempt to resolve some common
issues by first following this list of solutions. However, please do not hesitate to contact
the support team if these solutions do not resolve your error. Please follow all safety
precautions before attempting what is described here.
1. Electronics of all kinds can encounter unexplained errors from time to time,
it usually helps to completely disconnect the power, wait a few seconds, then
reconnect the power again. If the problem persists after a power cycle, please
follow these next steps.
2. If the miner has been restarting with no warning then it may be too hot, please turn
off the miner, disconnect any cables, then leave the miner to cool down for about
an hour or as long as needed, after which please reconnect the miner and turn it on
again.
3. Check that the power cable is firmly connected and is switched on at both
the wall socket and on the miner.
4. Check that the fans on the miner are spinning, if they are not this indicates that the
miner has encountered an error. Please contact the support team.
5. Check that the green light, found on the control panel, is illuminated; this light will
flash at regular intervals. If the red light is illuminated or none of the lights are
illuminated this indicates that the miner has encountered an error. Please contact
the support team.
6. Check that the Ethernet port of the miner is connected to your network and that
it can access the internet. The IP address of the miner can be found on the DHCP
server or your router's homepage.
7. If you can’t login to the miners web interface please make sure you’re entering the
username and password correctly. Note: the login is case sensitive and
the default login is: admin.
8. Check that the mining pool addresses are correct. The mining pool address should
be in the format of: stratum+tcp://eca.ss.greatpool.ca:1800 other