Randall Warranty!
Randall Amplifiers, a Division of U.S. Music Corporation warrants the
product you have purchased to be free of defects in materials and
workmanship in normal use for a period of two (2) years from the date of
original purchase. This warranty shall run to the original purchaser when
purchased from an Authorized Randall Dealer. The manufacturer warrants
speakers for a period of (1) years. The manufacturer warrants tubes for a
period of (90) days. Defective parts found during the applicable warranty
period with proof of purchase will be replaced or repaired without charge if
the complete product is returned to US Music Corp or any Authorized
Randall Service Center within the U.S.A. Randall reserves the right to use
materials readily available at the time of the repair. All Warranty service
requires Proof of Purchase (sales receipt) to be presented at time of service
request. Any repair or service performed by any person of entity other than
an Authorized Service Center is not covered by this limited warranty. The
customer pays transportation to and from Randall factory service or any
Randall Authorized Service Center. Rental stock is warranted for (1) year
from date of invoice to the Authorized dealer. Warranty on rental units is not
transferable.!
What is covered against manufacturing defects Parts and Labor to correct
any defect in materials used and any defect attributable to workmanship.!
What is not covered:!
Shipping Damage. Report damage upon receipt of item to the carrier (i.e.
UPS). Freight carrier must be notified upon receipt of items to insure freight
damage claim resolution. Shipping damage not filed with carriers within (48)
hrs upon receipt will not be covered under warranty. Report any shipping
damage within (48) hrs of receipt to the Randall Customer Service Dept at
1-800-877-6863, ext. 5120. Keep all original documents and packing materials
to insure freight damage claim resolution. Merchandise that has been
modified after original shipment from the Randall factory. Products whose
serial numbers have been altered or removed. Exterior normal wear and tear
damage to the finish due to misuse, operation outside the specified ratings,
neglect or accident. Warranty claims by anyone other than the original
purchaser. Randall is not responsible for any items left in protective covers or
cases, (We strongly advise that all personal items such as chords, cables,
tuners, etc… be removed!) freight charges to and from the factory or an
Authorized service center on customer owned goods, any and all charges
incurred from priority service requests (Rush Service) or priority shipping
for replacement parts. Any and all charges if no problem is found.!
Return Authorization!
All items being returned for any reason must have a Return Authorization
number. This RA# must be placed on the outside of the carton of the item
being returned or the carton will be refused upon delivery. Please call the
customer service department at 1-800-877-6863, ext. 5120, for the return
authorization number. Dealer stock items will be returned to the dealer
freight prepaid.!
An Authorized Warranty Service Center must perform any and all field
warranty service work. Customer will not pay for parts and/or labor provided
the problem found is within warranty guidelines. Proof of purchase must be
provided at the time of service request. Transportation charges to and from
the Authorized Warranty Service Center are the responsibility of the
customer. Rush service charges and special freight charges for required parts
are not covered under warranty and are also the responsibility of the
customer. If a unit is not easily transported to an authorized service center,
the customer is responsible for technician travel charges. Any charges for
labor or processing when no problem is found are also not covered under
warranty. Any charges incurred for work performed by an unauthorized
service center are the responsibility of the customer. !
Warranty terms may very per country, check warranty
terms with local Distributor or at point of purchase.
