Randall Warranty
Randall Amplifiers, a Division of U.S. Music Corporation warrants the product you
have purchased to be free of defects in materials and workmanship in normal use for
a period of two (2) years from the date of original purchase. This warranty shall run
to the original purchaser when purchased from an Authorized Randall Dealer. The
manufacturer warrants speakers for a period of (1) years. The manufacturer
warrants tubes for a period of (90) days. Defective parts found during the applicable
warranty period with proof of purchase will be replaced or repaired without charge
if the complete product is returned to US Music Corp or any Authorized Randall
Service Center within the U.S.A. Randall reserves the right to use materials readily
available at the time of the repair. All Warranty service requires Proof of Purchase
(sales receipt) to be presented at time of service request. Any repair or service
performed by any person of entity other than an Authorized Service Center is not
covered by this limited warranty. The customer pays transportation to and from
Randall factory service or any Randall Authorized Service Center. Rental stock is
warranted for (1) year from date of invoice to the Authorized dealer. Warranty on
rental units is not transferable.
!What is covered against manufacturing defects
Parts and Labor to correct any defect in materials used and any defect attributable to
workmanship.
!What is not covered:
Shipping Damage. Report damage upon receipt of item to the carrier (i.e. UPS).
Freight carrier must be notified upon receipt of items to insure freight damage claim
resolution. Shipping damage not filed with carriers within (48) hrs upon receipt will
not be covered under warranty. Report any shipping damage within (48) hrs of
receipt to the Randall Customer Service Dept at 1-800-877-6863, ext. 5120. Keep all
original documents and packing materials to insure freight damage claim resolution.
Merchandise that has been modified after original shipment from the Randall
factory. Products whose serial numbers have been altered or removed. Exterior
normal wear and tear damage to the finish due to misuse, operation outside the
specified ratings, neglect or accident. Warranty claims by anyone other than the
original purchaser. Randall is not responsible for any items left in protective covers
or cases, (We strongly advise that all personal items such as chords, cables, tuners,
etc… be removed!) freight charges to and from the factory or an Authorized service
center on customer owned goods, any and all charges incurred from priority service
requests (Rush Service) or priority shipping for replacement parts. Any and all
charges if no problem is found.
Return Authorization
All items being returned for any reason must have a Return Authorization number.
This RA# must be placed on the outside of the carton of the item being returned or
the carton will be refused upon delivery. Please call the customer service department
at 1-800-877-6863, ext. 5120, for the return authorization number. Dealer stock
items will be returned to the dealer freight prepaid.
An Authorized Warranty Service Center must perform any and all field warranty
service work. Customer will not pay for parts and/or labor provided the problem
found is within warranty guidelines. Proof of purchase must be provided at the time
of service request. Transportation charges to and from the Authorized Warranty
Service Center are the responsibility of the customer. Rush service charges and
special freight charges for required parts are not covered under warranty and are
also the responsibility of the customer. If a unit is not easily transported to an
authorized service center, the customer is responsible for technician travel charges.
Any charges for labor or processing when no problem is found are also not covered
under warranty. Any charges incurred for work performed by an unauthorized
service center are the responsibility of the customer.
Warranty terms may very per country, check warranty terms
with local Distributor or at point of purchase.
