Ravencourt RAVT01 User manual
+44 (0) 1780 489100
www.ravencourtliving.com
Registered in England. Company No. 1829882
Disclaimer:
Please be aware that no locator can be guaranteed to be 100%
accurate at all times. Please test it in a non-emergency
situation to familiarise yourself with how it works.
Copyright © 2020 Designability.
Version 1.0_Instructions for use_GPS Locator and Safer Walking App
Contents
What can this GPS Locator and Safer Walking App do? ...................1
What’s in the box?................................................................................2
Product features ...................................................................................2
What do the coloured lights mean? ....................................................3
Getting started ......................................................................................4
Step One: Charge your GPS locator for 3-4 hours ..............................4
Step Two: Register your account online ..............................................5
Step Three: Download the Safer Walking App to your smartphone .....6
Step Four: Open the Safer Walking App and set-up your GPS locator
device..................................................................................................7
Using the GPS Locator and Safer Walking App ................................9
View the locator’s current location.......................................................9
View information about the locator ......................................................9
How to return to the Home screen.......................................................9
Make a phone call to the locator........................................................10
Use the SOS button to request help..................................................11
History – Where has the GPS locator been? .....................................12
Zones – Get alerts when the wearer enters or leaves an area ..........13
Events – See past events relating to the locator................................15
Setup – View locator device settings .................................................16
Menu options.....................................................................................17
Home .........................................................................................17
Add Device ................................................................................17
Settings......................................................................................17
Logout........................................................................................17
Battery life and charging....................................................................18
Frequently asked questions...............................................................19
Technical and safety information ......................................................20
Help using your GPS Locator and Safer Walking App.....................21
Page 1
What can this GPS Locator and Safer
Walking App do?
This GPS locator can be worn or carried by a person with memory problems
so that they can walk independently while providing reassurance for family
members using the Safer Walking App.
Shows the current location
The device uses GPS (Global Positioning System) data to send
its location to a smartphone App every four minutes so that a
carer with a smartphone can tell where the wearer is on a map to
within about 10 metres.
Sends an alert when the wearer goes in or out of known areas
“Zones” can be set up so that alerts can be sent to a family
member if the wearer goes into or out of a chosen area. For
example, this enables independent walking within familiar areas
(e.g. “local shops”), but allows a carer to provide support if
needed when a person leaves that area.
Enables SOS alerts
The SOS button allows the wearer to send an alert to all carers’
smartphones using a simple button press. If a carer calls the
person wearing the locator in response to the SOS alert, they
can then leave a note that other people using the App can see.
A notification is also sent, to reassure them that the SOS has
been resolved.
Enables two-way conversation
The carer can use the Safer Walking App to phone the GPS
locator to have a conversation with the wearer, with auto-answer
so the wearer does not need to remember how to pick up the
phone call.
Warns of low battery
The GPS locator sends a “low battery” warning to carers’ via the
Safer Walking App when the locator’s battery level drops to 20%.
This helps remind carers’ that the device needs charging.
SOS
Page 2
What’s in the box?
Product features
Instructions
(this booklet)
GPS locator
(with SIM card
already inside)
Charging dock
Charging cable
(USB to micro USB)
Mains plug
SOS button
Charging
contacts
Speaker
Microphone
Charging
port flap
Lanyard
Page 3
What do the coloured lights mean?
Red light
Red light stays on when the locator
is charging in the dock, and goes off
when the locator is fully charged
Blue light
When charging:
Blue light stays on while
charging, and goes off or
blinks slowly when the locator
is fully charged.
When NOT charging:
Blue light flashes quickly once
every three seconds when it
has a GPS (locating) signal
Blue light stays on for two
seconds and then off for one
second when there is no
GPS signal
Blue light flashes quickly
when the battery level falls
below 20%
Green light
Green light flashes once
every three seconds
when the locator is
searching for a mobile
phone signal
Green light flashes
twice quickly every
three seconds when the
locator is connected to
a mobile phone signal
Page 4
Getting started
Step One: Charge your GPS locator for 3-4 hours
Either with the charging dock:
1. Plug the small end of the charging cable
into the back of the charging dock
2. Plug the large end of the charging cable
into the mains plug
3. Plug the mains plug into a mains socket
and switch the socket on
4. Place the GPS locator into the dock
5. The red light on the front of the charging
dock will will stay on while the locator is
charging, and go off when the locator is
fully charged
Or without the charging dock:
1. Plug the small end of the charging cable into the
charging port on the side of the GPS locator (lift
up the rubber flap to find the charging port, see
page 2)
2. Plug the large end of the charging cable
into the mains plug
3. Plug the mains plug into a mains socket
and switch on
4. The blue light on the GPS locator will stay on
while charging, and will go off or blink slowly
when the locator is fully charged
Lift flap and
plug in here
Page 5
Step Two: Register your account online
Go to the website http://saferwalkingactivation.com then click on
‘Register’ at the top of the screen and fill in your user information and
payment details.
NOTE: Make a note of the email address and password that you use to
register, so that you, and other people who want to follow this locator,
can use them later to log into the App.
This GPS locator is supplied with a SIM card inside the device, and so
the Safer Walking App costs £14.99 per month.
This single subscription allows up to 5 smartphones (or tablet
computers) to log into the App for each locator, so several family
members can access location information about one person.
You will receive a free trial for 5 days before being charged £14.99
per month.
You can cancel at any time using the “Cancel My Subscription” option on
the website, or by contacting Ravencourt Living (see front cover).
Page 6
Step Three: Download the Safer Walking App to
your smartphone
Download the Safer Walking App onto the smartphone(s) that you will
use to locate the person who is using the GPS locator.
1. If you have an iPhone, go to the App Store; If you have an
Android phone, go to the Google Play Store
2. Search for “safer walking” and install the “Safer Walking” App
by Ravencourt Ltd. from the available list of Apps (see image
below)
The App is free to download – you can access your paid account by
logging into the App when you have downloaded it.
Up to 5 people can use the login details that were used to register the
account (see page 5), to access the Safer Walking App on their
smartphone or tablet. This enables several family members to support
the person who carries the GPS locator.
Page 7
Step Four: Open the Safer Walking App and set-up
your GPS locator device
Find the newly installed App on your smartphone by looking
for the Safer Walking App symbol.
1. Open the Safer Walking App on your smartphone and
log in with the email and password that you set up at
https://saferwalkingactivation.com (see page 5)
2. Read the Welcome message and then click “Get started now”
3. Select the device model (RAVT01) - a photo of the locator will
be shown
4. Give your locator device a name (e.g. “John’s locator” or “John”)
5. Enter the device ID and device phone number (on a sticker on the
box and also on the back of the locator)
6. To complete the set-up process press the ‘Add’ button to register
your device
Safer Walking
1. Log in
2. Get Started Now
3. Select model
4. Name device
5. Enter device ID
and phone number
6. Add device
Page 8
Step Four: …continued
Once you have successfully added your device to the Safer Walking App,
you will see a ‘Home’ screen showing a map and the main App functions.
Before the GPS connection has been made
to the locator, it will say “Your device will
appear once a connection is made”.
Once a connection is made with the locator
the date and time of day will appear, as well
as the battery level of the locator and a blue
‘Call’ button.
NOTE: You may need to walk around outside with the locator for it to
establish a GPS connection. It may take 5 - 10 minutes to establish a
connection for the first time.
If a connection cannot be established, please check that the locator is
charged and the device ID is entered correctly in ‘Setup’ – see page 16.
Once a connection is made, your GPS Locator
and Safer Walking App are ready to use.
Home screen
Page 9
Using the GPS Locator and
Safer Walking App
View the locator’s current location
The location of the locator will be shown on
the map on the ‘Home’ screen, as a marker
labelled with the device name.
You can zoom in and out of the map using a
two finger pinch, and move the map around
by sliding one finger across the screen.
The location updates every 4 minutes when
moving and is accurate to around 10 metres
when outside.
NOTE: The location will not update accurately
while the person is travelling in a car, on a train,
on a bus, or inside some buildings.
Call the locator at any time using the
‘Call’ button on this Home screen.
View information about the locator
Below the map you can view the time and date that the locator last
reported its location, and the battery level at that time.
How to return to the Home screen
You can view the ‘Home’ screen at any time by pressing ‘Menu’ on the
top left of the screen and choosing ‘Home’ from the list of options (see
page 17).
Page 10
Make a phone call to the locator
The locator can be phoned from your smartphone using the Safer
Walking App.
To call the locator:
1. Make sure you are on the ‘Home’ screen that shows the locator’s
position on a map (see page 9 – How to return to the Home
screen)
2. Press the ‘Call’ button next to the device name (see below)
3. The locator will ring, and will then automatically answer so that you
can start speaking to the person holding the locator straightaway
The person carrying the locator cannot make a phone call to you, but
can send an alert to all carers’ using the Safer Walking App if they would
like to make contact with you - see page 11.
NOTE: If the GPS locator is out of signal or the battery is not charged,
the caller will hear a message similar to this:
“The mobile number you have called is currently unavailable, please try
again later”
Page 11
Use the SOS button to request help
The person carrying the locator can press and hold the SOS button for
3 seconds to send an SOS alert to the App.
The SOS button will vibrate and ‘beep’ so that the person
pressing it can tell that it has been pressed successfully.
The alert will be sent within 1 minute to everyone who
has logged into the App as a unique sound (different
from other alerts on your phone) and as an on-screen
notification.
Test the SOS button before you need to use it, so that
you are confident in how it works.
NOTE: Make sure that you have sound turned on and notifications
enabled on your smartphone (within the smartphone’s own settings) so
that you can hear and see the SOS alerts even when the Safer Walking
App is not open.
If you receive an SOS notification on your
smartphone, you can:
1. See the person’s location on a map and use
the + and – buttons on the map to zoom in
and out of the map
2. Make a call to the locator to speak to the
person by pressing the ‘Call Now’button at the
bottom of the notification. This call will be
answered automatically and you can start a
two-way conversation with the person holding
the locator.
3. After you call the locator, you can leave a
short note (up to 35 characters, e.g. “Spoke to
Mum, she is fine”) for the other App users
using the account, letting them know what has
happened. The other App users will see a
green tick next to the SOS alert on their own
phone, to tell them that the SOS alert has
been answered, and can look at the note that
you have left. (See Events on page 15).
Page 12
History – Where has the GPS locator been?
The Safer Walking App will store the history of your GPS
locator’s locations for one month.
Press the ‘History’ button below the locators name on the Home screen
(see page 9 – How to return to the Home screen). The location of the
locator during the last 48 hours will be shown.
A map will display the journey that the
locator has taken as a red line. An arrow
indicates the direction of travel.
Press ‘Back’ to return to the Home screen
To find out where the locator has been
between any time and date:
1. Press the ‘History’ button below the
locators name on the Home screen
2. Choose the relevant date and time
range by selecting “From” and “To”
dates and times
3. Select “View history”
4. Press ‘Back’ to change the date and
time range if required
ALL of the locators reported locations during
these dates and times will be displayed as a
list below the map.
These locations can be shown or hidden on
the map using the toggle button to the right
of each date and time.
Page 13
Zones – Get alerts when the wearer enters or leaves
an area
The Safer Walking App allows you to set circular ‘Zones’
(sometimes known as geo-fences), so that an alert can be sent
to all of the App users if the person enters or leaves that area.
These zones could be, for example, Home (a small area close to
home), Work (a small area describing the person’s workplace) or
Village (a larger area that includes a regular walk).
You can add an unlimited number of zones.
To add a zone:
1. Press the ‘Zones’ button below the locators name on the Home
screen (see page 9 – How to return to the Home screen)
2. Press ‘Add zone’ to begin setting your zone’s area. A new zone
will appear in the centre of the map
3. Move the map around by sliding one finger across the screen.
The zone will remain in the centre of the map screen
Note: You can zoom in and out of the map using a two finger pinch
or using the + and – buttons at the bottom right of the map
4. Adjust the size of the zone using the slider below the map
5. Give the zone a name (e.g. Home)
6. Press ‘Add’ to add the zone. A confirmation message will appear
above the map
Page 14
Zones ....continued
To edit or delete a zone:
When zones already exist, choose the zone you want to change and
choose Edit or Delete.
To see when a person enters or leaves a zone
When the person carrying the locator enters or
leaves a zone, a sound alert and notification will
be sent to the App users’ smartphones.
The notification includes the time and date that
the person entered or exited the zone.
Any App user can then choose to phone the
locator by pressing the ‘Call Now’ button below
the notification.
Page 15
Events – See past events relating to the locator
To view past events press the ‘Events’ button at the bottom
of the Home screen (see page 9 – How to return to the
Home screen).
Past events are shown in chronological order, so
that you can see when alerts were reported for:
•entering or exiting zones
•to warn about a low battery
•when the SOS button has been pressed
Press on any event to view more information
about the event or to leave a note.
Status of SOS icon
When an SOS event is Red or has a Red warning
icon next to the event, then this event has not been
responded to.
Once the event has been responded to, with a call or
note, the red icon will change to a Green tick icon.
Press ‘Back’ at the bottom of the Events screen to return to the
Home screen.
Leave a note
Events list
SOS event
Page 16
Setup – View locator device settings
Setup allows you to check and edit information about the locator.
•Press the ‘Setup’ button below the map at the bottom of the
Home screen (see page 9 GPS accuracy: 10m
– How to return to the Home screen) to access the device
settings.
View and make changes
On the ‘settings’ screen you can view and make
changes to the:
•Device Name
•Device ID
•Device phone number
NOTE: Following any changes to the device
settings (for example; changing the device
name) you should press the ‘Update’ button to
save the changes.
Press ‘Back’ at the bottom of the screen to
return to the Home screen.
Remove a device
A GPS locator device can be removed from the App using the ‘Remove
Device’ function.
Back
Page 17
Menu options
The ‘Menu’ button in the top left of the Safer Walking App screen
provides the following options:
Home
This menu option takes you to the main screen
showing the map and the locator’s location.
Add Device
This menu option allows you to add additional
locators, to locate more than one person from
your smartphone.
To add a locator:
1. Select the device model (RAVT01)
2. Enter a “Device Name” (chosen by you)
3. Enter the “Device ID” and “Device Phone
Number” (found on the sticker on the box,
and on the back of the locator)
4. Press Add to register your device
NOTE: You can add up to 5 locators to one account at
www.saferwalkingactivation.com. Each locator will be charged at £14.99
per month, but several people can view each locator at no additional cost.
Settings
This menu option allows you to change two types of setting:
•Account Settings allows you to update personal information
(Username/Email/Password)
•Locator Settings allows you to update locator information (Device
Name/Device ID/Device Phone Number) or to remove a device –
see page 16
Logout
This menu option allows you to log out from the Safer Waking App
account. If you log out, you will no longer be able to connect to the
locator or receive alerts and notifications from the locator. You can log
back in again with the email address and password that you set up in
Step 2, see page 5.
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