RDM Performance Series User manual

RDM
Wired Intercom System
Performance Series
Models 2470 and 2475
Operating Instructions

FCC Information
This device complies with part 15 of the FCC rules. Operation is subject to the following two
conditions:
• This device must not cause harmful interference.
• This device must accept any interference received including interference that may cause
undesired operation.
Changes or modifications not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
RDM Industrial Electronics Inc. 2019
All rights reserved.
Phone: [phone]

Performance Series Front Matter
________________________________________________________________________
RDM Industrial Electronics Inc. 2019 i
Table of Contents
System Description ..................................................................................................................1
Introduction..............................................................................................................................................1
Modes of Operation.................................................................................................................................1
Hold Feature.............................................................................................................................................2
Paging Feature .........................................................................................................................................2
Operating Keypad ...................................................................................................................................3
Multiple Station Selectors.......................................................................................................................3
Setting Volume.........................................................................................................................................3
Using the Performance Series Intercom...............................................................................4
One Call Station Calling Station Selector .............................................................................................4
More Than One Call Station Calling Station Selector ........................................................................5
Using the Hold Feature...........................................................................................................................5
Calling From Station Selector to Call Station ......................................................................................6
Select A Specific Call Station..................................................................................................................6
Use Directory Assistance ........................................................................................................................6
All Call Mode ...........................................................................................................................................7
Paging to another Station Selector ........................................................................................................8
Responding to a Page from another Station Selector .........................................................................8
Off Line Mode ..........................................................................................................................................9
Error Messages.........................................................................................................................................9

Performance Series System Description
________________________________________________________________________
RDM Industrial Electronics Inc. 2019 1
System Description
Introduction
Modes of Operation
The Performance Series Intercom System primarily provides
two-way audio communications between Station Selectors and
remote Call Stations. The system additionally provides for
two-way audio communications between Station Selectors
(Paging). It is intended for use in service stations, convenience
stores and other similar applications needing remote audio
communication. The System is intended for use in service
stations, convenience stores, and other applications.
The system also provides communication (Paging) between
Station Selectors
The system has five modes of operation described below.
Standby Mode The system is in this mode when SBY is displayed. The
Standby mode occurs when no station is connected, no key is
pressed, and the Station Selector is not in OffLine mode.
Listen Mode The system is in this mode when LIS is displayed. The Listen
mode occurs when a station is connected and the Talk key is
not pressed. Inbound audio is emitted from the Station Selector.
Talk Mode The system is in this mode when TLK is displayed. The Talk
mode occurs when a station is connected and the Talk key is
pressed. Audio received at the Station Selector microphone is
transmitted.
All Call Mode The system is in this mode when ALL CALL is displayed. The
All Call mode occurs when the ALL CALL key is pressed. The
All Call mode allows the Station Selector to simultaneously
connect to all Call Stations.
Off Line Mode The system is in All Call Mode when OFF LINE is displayed. In
this mode, the Station Selector is powered on, but is silent.
: :TLK
A L L C A L L
: :SBY
_:
: :LIS
S=01: PUMP # 01
: :TLK
S=01: PUMP # 01
* OFF LINE *
UP ARROW To Exit

System Description Performance Series
________________________________________________________________________
2 RDM Industrial Electronics Inc. 2019
Hold Feature
Paging Feature
The Hold feature allows an attendant to momentarily
disconnect from a call, greet a newer call, and return to
the previous call.
The Page feature allows an attendant at one Station
Selector to communicate with another attendant at a
second Station Selector.

Performance Series System Description
________________________________________________________________________
RDM Industrial Electronics Inc. 2019 3
Operating Keypad
Multiple Station Selectors
Setting Volume
When two or more Station Selectors are connected,
using one Station Selector locks out all other Station
Selector(s). Pressing the TALK key on a locked out
Station Selector results in a busy tone being emitted.
Returning the Station Selector to Standby Mode
allows another Station Selector to take control.
Pressing the Up/Down arrow keys adjusts the
Station Selector volume through 15 levels. The new
level is momentarily displayed each time an
Up/Down arrow key is pressed.
Operating keys are described below.
TALK
STD BY
ALL CALL
HOLD
MENU/0
Up/Down Arrows
Left/Right Arrows
This key controls talk/listen
communications. User presses TALK
button to cancel the alert tone and to
transmit outbound audio.
This key controls station connection.
User presses STD BY (Standby) button
to cancel a Call Station or Station Selector
connection.
This key allows outbound audio
connection to all Call Stations
simultaneously.
This key allows disconnection from a
current call with the ability to return to
that call later.
This key allows Call Station selection
through use of the Left/Right arrows.
These keys adjust Station Selector volume.
These keys control Call Station selection.
User scrolls through available Call
Stations by name.

Using the Performance Series Intercom Performance Series
________________________________________________________________________
4 RDM Industrial Electronics Inc. 2019
Using the Performance Series Intercom
One Call Station Calling Station
Selector
1. Customer presses “Push for Service” button at
Call Station. Station Selector beeps and
displays:
• Q=01indication there is one call in the
queue waiting to be answered.
• Call station number and name (station
4 in this example).
2. Attendant:
a. Holds TALK key down.
b. Speaks into microphone.
Station Selector stops beeping, Display:
• Clears Q=01 indicating there are no
more calls in the queue.
• Replaces SBY with TLK.
3. Attendant and customer talk back and forth.
Attendant:
a. Holds TALK key down while speaking.
Display shows TLK.
b. Releases TALK key while listening.
Display replaces TLK with LIS.
4. When finished, attendant presses STD By key.
The display shows SBY.
Q=01::TLK
S=04: PUMP # 04
::TLK
S=04: PUMP # 04
::TLK
S=04: PUMP # 04
::LIS
S=04: PUMP # 04
::SBY
_:

Performance Series Using the Performance Series Intercom
________________________________________________________________________
RDM Industrial Electronics Inc. 2019 5
More Than One Call
Station Calling Station
Selector
Using the Hold
Feature
A maximum of 24 Call Stations can call the Station Selector.
The system stores the calls in a queue (list) in the order
received. Q in the display shows the number of calls in the
queue. If in Standby mode, the Station Selector beeps to
indicate a call or calls are in the queue.
To answer:
1. Press TALK key.
Q decreases by 1 and the first Call Station number and
name in the queue is displayed (customer waiting the
longest is answered).
Illustration shows Call Station 7 connected with 2 calls in
the queue.
2. Proceed as described under Steps 3 through 4 under the
previous section One Call Station Calling Station
Selector.
3. Repeat Steps 1 and 2 above to answer next call.
It is possible to place a current call on hold and connect to a
different call. See Using the Hold Feature.
The Hold feature allows an attendant to disconnect from a
current call and connect to a new call without losing the first
call. This is useful for disconnecting from a current call,
momentarily greeting a newer call, then returning to the first
call. More than one call can be placed on hold.
Assume a current connection to Call Station 12, and a second
station attempting to call in.
The display shows Q=01, LIS, and the current Call Station
number and name.
To use the Hold feature:
1. Press the HOLD key during the current call connection.
The display shows HOLD=01 (if no other calls are on
hold) and SBY
The current call is placed on hold and the Station
Selector beeps.
2. Press the TALK key to answer the second call (from Call
Station 8 in this example).
The display:
Clears Q=01.
Shows the new station number and name and TLK.
3. Press the HOLD key to place the second call on hold.
The display shows HOLD = 02 and SBY. Both calls are
now on hold.
Q=02::TLK
S=07: PUMP # 07
Q=01::LIS
S=12: PUMP # 12
Q=01:HOLD=01:SBY
_:Press TALK
:HOLD=01:TLK
S=08: PUMP # 08
:HOLD=02:SBY
_:Press HOLD

Using the Performance Series Intercom Performance Series
________________________________________________________________________
6 RDM Industrial Electronics Inc. 2019
Calling From Station
Selector to Call Station
4. Press the HOLD key again.
The display shows HOLD = 01 and LIS. The second call
is still on hold and the Station Selector is connected to
the first caller.
5. Press and release the TALK key to converse with the
first caller.
6. Press the STD BY key when finished.
The display shows HOLD = 01 and SBY and the Station
Selector beeps.
7. Press HOLD.
The display shows the second station number and LIS.
8. Press and release the TALK key to converse with the
second caller.
9. Press the STD BY key when finished.
There are three ways to call from the Station Selector to a
Call Station:
• Select a specific Call Station.
• Use directory assistance.
• Use All Call Mode. See All Call Mode.
Select A Specific Call Station
System must be in the Standby mode. To select a specific Call
Station:
1. Press the key(s) associated with the Call Station
being called for the desired Call Station number (Call
Stations 1 through 9 are entered as one digit).
Display shows the Call Station number and name.
2. Proceed as described under Steps 2 through 4 under
the previous section One Call Station Calling Station
Selector.
Use Directory Assistance
Directory assistance allows searching for a Call Station by
name. The system must be in the Standby mode. To use
directory assistance:
1. From the Standby mode, press the MENU/0 key.
The display shows S = 01 and the station 1 name.
2. Do one of the following:
• Use the Left/Right Arrow keys to find the desired
Call Station
• Select a specific Call Station as a starting number:
:HOLD=01:LIS
S=12: PUMP # 12
:HOLD=01:SBY
_:Press HOLD
::LIS
S=08: PUMP # 08

Performance Series Using the Performance Series Intercom
________________________________________________________________________
RDM Industrial Electronics Inc. 2019 7
All Call Mode
The All Call mode allows the attendant to speak to all Call
Stations at once. All Call mode can be entered at any time. To
use All Call mode:
1. Hold the ALL CALL key down.
The display shows ALL CALL and TLK.
2. Talk into the microphone.
3. Release the ALL CALL key.
The system goes to the Standby mode or to the previous
call connection.
: :TLK
A L L C A L L

Using the Performance Series Intercom Performance Series
________________________________________________________________________
8 RDM Industrial Electronics Inc. 2019
Paging to another
Station Selector
Responding to a Page
from another Station
Selector
There are two ways to page from one Station Selector to
another Station Selector:
• Enter a specific Station Selector number.
• Use directory assistance.
To page by entering a Station Selector number:
1. Press the keys associated with the Station Selector
being paged (Station Selectors are designated 71
through 85).
2. Press TALK
Display shows the Station Selector number being paged. If no
response from the paged Station Selector in 30 seconds,
system returns to Standby.
To page by using the directory assistance:
Directory assistance allows searching for a Station Selector or
Call Station by name. The system must be in the Standby
mode. To use directory assistance:
1. From the Standby mode, press the MENU/0 key.
The display shows S = 01 and the station 1 name.
2. Press the left arrow key until the desired Station
Selector number appears in the display
(Station Selectors 1 through 15 are designated
71 through 85).
3. Press TALK
Display shows the Station Selector number being paged. If no
response from the paged Station Selector in 30 seconds,
system returns to Standby.
To respond to a page request:
1. Press TALK to accept page request
Display shows the Station Selector number
paging. Speaker produces a distinctive alert
tone.
or
Press STD BY to ignore page request.
Display shows STD BY to ignore page request
2. Proceed as described under Steps 2 through 4
under the previous section One Call Station Calling
Station Selector.
: :SBY
S=72:SELECTOR 02
: :
:..PAGING...
: :SBY
S=72:SELECTOR 02
: :
:..PAGING...
PAGE:REQUEST:SBY
S=71:SELECTOR 01
PAGE:REQUEST:SBY
:..PAGING...

Performance Series Using the Performance Series Intercom
________________________________________________________________________
RDM Industrial Electronics Inc. 2019 9
Off Line Mode
Error Messages
The Off Line mode is the equivalent of the Station Selector
being turned off. In the Off Line mode, the Station Selector
does not respond to call requests (does not beep).
The Station Selector can be put in the Off Line mode from
the Standby mode. To do this, repeatedly press the down
arrow key to reach minimum level. The display shows OFF
LINE.
To exit Off Line mode and enter Standby mode, press the up
arrow key once. Audio level is set to the mid level of 8.
The system displays one error message: NO
COMMUNICATION. If this message occurs, call your RDM
authorized dealer or call RDM Technical Support at 1-800-
282-5183.
*OFF LINE*
UP ARROW TO EXIT
!E R R O R!
NO COMMUNICATION

RDM Industrial Electronics Inc.
850 Harmony Grove Rd. Nebo, NC 28761
Printed in USA
Phone: [phone]
RDM 2079
Website: www.rdmintercom.net
78-6912-0740-7 Rev. C