RealEyes Series 10 User manual

Realeyes
Series 10 User manual

Contents
Chapter 1 Getting Started……………………………………………………………..6
1.1 Console Overview......……………………………………………………….……...6
1.2 Logging In..……………………………………………………………….……………..7
1.3 Entering/Exiting Fullscreen Mode…………………………………………...8
1.4 Changing Views……………………………………………………………………....8
1.5 Audio…….…………………………………………………………………....................9
1.6 Recording………………………………………………………………………………..9
1.6.1 Recording Capacity…..…………………………………………………..9
1.6.2 Turning Recording On/Off……………………………………………9
Chapter 2 User Accounts…………………………………………………..................10
2.1 User Account Overview………………………………………………………..…10
2.2 Creating/Modifying Accounts…………………………………………………10
2.3 Configuring Privileges…………………………………………………………....11
Chapter 3 Playback………………………………………………………...……..……..13
3.1 Playback Overview………………………………………………………………...13
3.2 Entering Playback Mode…………………………………………………………15
3.3 Viewing Modes………………………………………………………………………15
3.3.1 Single View………………………………………………………………...15
3.3.1.1 Standard………………………………………………………..15
3.3.1.2 Thumbnails……………………………………………………15
3.3.1.3 Megapixel PIP………………………………………………...15
3.3.1.4 Megapixel PAP……………………………………………….15
3.3.2 Panorama View.…………………………………………………………15
3.3.3 Quad View………………………………………………………………….16
3.3.4 Multi View………………………………………………………………….16

3.4 Searching Video……………………………………………………………………..16
3.4.1 Default Search……………………………………………………………16
3.4.2 Basic Search……………………………………………………………….16
3.4.3 Advanced Search………………………………………………………..16
3.4.4 Timeline Search………………………………………………………….16
3.5 Tools/Options………………………………………………………………………..17
3.5.1 Object Search…………………………………………………………......17
3.5.1.1 Alarm…………………………………………………………….17
3.5.1.2 Counter………………………………………………………….18
3.5.1.3 Unattended Object………………………………………….18
3.5.1.4 Missing Object………………………………………………...18
3.5.2 Remote Viewlog………………………………………………………….19
3.5.3 Video Effects………………………………………………………………19
3.6 Settings………………………………………………………………………………….20
Chapter 4 Video Backup/Export………………………………………………....21
4.1 Capture a Still Image………………………………………………………………21
4.2 Save as AVI…………………………………………………………………………….21
4.3 Backup to CD/DVD……………………………………………….........................23
Chapter 5 Remote Viewing…………………………………………………………..24
5.1 Viewing With A Web Browser…………………………………………………24
5.2 Viewing With Software………………………………………………………...…25
5.2.1 Logging In…………………………………………………………………..26
5.2.2 Connecting to Multiple Systems/Hosts……………………...…26
5.2.2.1 Single Host…………………………………………………......27
5.2.2.2 Multi Host……………………………………………………....28
5.3 Remote Playback…………………………………………………………………....29

Chapter 6 Dashboard…………………………………………………………………...30
6.1 Home Page……………………………………………………………………………..30
6.2 Manual…………………………………………………………………………………..30
6.3 Speed Test…………………………………………………………………………...…30
6.4 IP Address…………………………………………………………………………...…30
6.5 Webcam…………………………………………………………………………………30
6.6 Tech Tools…………………………………………………………………………...…31
6.7 Network Settings…………………………………………………………………....31
6.8 Diagnostics…………………………………………………………………………….31
6.9 Cameras…………………………………………………………………………………31
Chapter 7 Troubleshooting FAQ…………………………………………….….…32

Important Information
System Maintenance
To ensure your RealEyes CCTV system continues to operate smoothly you should maintain a MINIMUM
of 3” clearance on all sides to allow for proper air flow. The system should be blown out with canned air
regularly to prevent dust buildup, particularly around the fans. Dust buildup reduces airflow and traps
heat in the system. Operating at high temperatures over time will degrade the performance, reduce the
lifespan, and potentially cause the system to fail.
It is highly recommended that you place your RealEyes system on a battery backup or UPS system. This
will prevent many problems that can be caused by sudden power outages, particularly hard drive
failures.
As preventative maintenance, the system is designed to reset itself once every night in order to return
the system to its default state.
Tech support can be reached at 1-800-228-8909.
Configuration Info
User Name
Password
Local IP
Public IP
Web Address
Web Port
Command Port
Data Port
Forwarded Ports

Chapter 1 Getting Started
1.1 Console Overview
Number
Name
Purpose
1
Exit Button
Minimize or shutdown camera software
2
Layout/Channel Selectors
Select how many cameras to display
3
Camera Selector
Select an individual camera by number
4
Username/System Name
Displays the current user and system name
5
Monitor
Start/Stop recording
6
Schedule
Start/Stop recording and services by schedule
7
Configure
Software/Camera settings and configuration
8
View Log
Access to recorded video and system logs
9
Camera Scan
Cycle through cameras at a set interval
10
Network
Start/Stop various network services (i.e. Webcam)
11
Dashboard
Access the manual, support, diagnostic tools, and system
configuration options.
12
Running Services
Displays services that are currently running
13
Time/Date/Storage
Displays current time/date and free disk space

1.2 Logging In
The first step to performing any task is to login to the system. You can get to the login
prompt by right-clicking on any of the camera images and selecting “Login/Change User”
from the menu that pops up, or by pressing the letter “L” on the keyboard. Enter your
User ID and Password into their respective boxes and click the OK button. The user ID is
not case sensitive but the password is. If you are having trouble logging in make sure
Caps Lock is off.
NOTE: If this is your first time logging into the system after it has been installed you
must setup a new password before you can login to the system. At the login prompt
click the Change Password button. Enter “manager” as your User ID and “changeme” as
the Password. Check the New Password checkbox and enter your new password in the
New Password and Confirmation boxes. Entering a Hint is optional, but be aware that
this will be visible to anyone who clicks the Forgot Password button and should not give
away the password. Once you click OK you may login with your new User ID and
Password.
TIP: Click the Keyboard icon to display an on-screen keyboard you can manipulate
with the mouse.

1.3 Entering/Exiting Fullscreen Mode
By default the system starts in fullscreen mode. This provides not only a better viewing
experience but also serves as an additional layer of security since you must first login to
exit fullscreen mode and gain access to the controls. Once you are logged in you may
right-click on the screen and select Toggle Fullscreen from the popup menu (or
alternately press the letter “F” on the keyboard) to exit fullscreen mode.
You may disable the login requirement of this feature by editing the “local” user account
and checking the Fullscreen Exit option on the Multicam tab (See Chapter 2 for
instructions on editing user accounts).
TIP: Keys appearing in parentheses next to a popup menu item are keyboard shortcuts
and provide quick access to key features. A complete list of shortcut keys and their
functions can be displayed at any time by pressing CTRL + K on the keyboard.
1.4 Changing Views
You may change layout and number of cameras displayed by selecting one of the screen
division buttons located at the bottom of the screen.
You may also select a single camera by clicking on the camera picture (click it again to
return to the previous view) or by selecting the appropriate camera number from the
number bar at the bottom of the screen.

1.5 Audio
Audio is an optional per camera upgrade and may not be present on all systems or on all
cameras. To listen to audio while in live mode go to ConfigureA/V SettingWave Out and
select the Audio # that corresponds to the camera you want to listen to. Selecting the
Audio Indicator option on this menu will place an audio indicator bar on each camera.
1.6 Recording
RealEyes systems record digital video in a loop, newest video over oldest, so there is
never a need to delete anything to free up space. In order to maximize the storage
capacity, video is only recorded when motion is detected.
1.6.1 Recording Capacity
The number of days the system can store is determined by several factors including the
frequency of motion, number of cameras, and recording settings such as frame rate and
resolution. Because the frequency of motion greatly affects the overall recording
capacity, the system should be checked periodically during the first month of service to
determine the approximate days of storage it can hold and any adjustments that should
be made. Cutting down unnecessary or false motion can significantly increase the
capacity.
To determine the approximate recording capacity, compare the oldest recorded date
against the installation date. Once the installation date has been recorded over count
the dates available. Provided there are no major changes, the capacity generally stays
within a couple of days of this number.
1.6.2 Turning Recording On/Off
To start or stop recording click MonitorStart/Stop All Monitoring or MonitorCamera #.
Checked cameras are recording.

Chapter 2 User Accounts
2.1 User Account Overview
There are 2 default user accounts, local and manager. The local account is used to “lock”
the system and prevents the user from performing most actions (such as stopping
recording). The manager account is the master account and is used to perform actions
on the system and to create and manage new accounts. If you are logged in as anything
other than local the system will automatically log you out and log back in as local after 5
minutes of inactivity.
2.2 Creating/Modifying Accounts
Up to 100 user accounts can be created. To manage these accounts go to
ConfigureGeneral SettingPassword Setup. Click “New” to create a new account. You will
be prompted to enter new account information. The User ID may be any length and is
not case sensitive. The password is case sensitive and may also be any length, however
we strongly recommend a minimum of 6 characters using numbers and letters (A strong
password would be at least 8 characters with numbers and both upper and lowercase
letters). You will need to enter the password in both the password and password
confirmation box to ensure it has not been mistyped. Providing a Hint is optional, but
keep in mind that it will be visible to anyone who clicks the Forgot Password button at
the login prompt. Lastly you will select a Privilege Level; User, PowerUser, or Supervisor.
Supervisor accounts have full access, cannot be restricted (except for which cameras are
visible), and cannot be removed or disabled without knowing its password. For this
reason it is recommended that these accounts be restricted to permanent personnel
(i.e. owners). PowerUser and User accounts are both fully configurable and may be
removed or locked out at anytime by a Supervisor account. The primary difference
between these two is that a PowerUser is granted slightly more privileges by default.
To edit an existing user select it from the account list on the left (you may have to click
the + symbol next to a group to expand the list). Make changes to privileges and account
restrictions in the panels to the right.

2.3 Configuring Privileges
Privileges are grouped by tabs according to the areas of the software they affect. In
most cases only the first three tabs apply, Multicam, Viewlog, and Webcam. Multicam
governs physical access to the recorder while in live view, Viewlog governs both physical
and remote access to recorded video, and Webcam governs remote access to live video.
Multicam
Monitor Start/Stop
Allows user to start or stop recording.
Network Start/Stop
Allows user to enable or disable remote
viewing.
Schedule Start/Stop
Allows user to start or stop recording based
on a set schedule.
Input State/Output
Control
Governs access to peripherals (generally not
applicable).
PTZ
Allows user to control movement of PTZ
cameras (if applicable).
System Setting
Allows user to configure system settings.
Video Attribute
Allows user to configure video settings such
as recording resolution.
Object Tracking
Allows access to object tracking feature
(only applies to PTZ cameras).
Edit Password
Allows user to change other account
passwords (supervisor only).
Fullscreen Enter/Exit
Allows user to enter or exit fullscreen mode.
Snapshot
Allows user to capture still images
Camera/Audio
Checkboxes
Enable/Disable access to individual cameras
and microphones
Viewlog
Execute EventLog
Allows user to access playback mode.
Export AVI
Allows user to save video to another
device or location.
Delete EventLog
Allows user to delete video.
Browse System Log
Allows user to view the system logs.
Mark/UnMark
Never Recycle
Allows user to lock/unlock video. Locked
video will not be recorded over.
Backup EventLog
Allows user to backup video to a CD/DVD
or USB drive (with player).
Camera/Audio
Checkboxes
Enable/Disable access to individual
cameras and microphones during
playback.

Webcam
Input
State/Output
Control
Governs access to peripherals (generally
not applicable)
PTZ
Allows user to remotely control movement
of a PTZ camera (if applicable)
System
Information
Allows user to see system/connection state
information
RPB
Not applicable
Talkback
Allows remote user to talk to a local user
(requires a microphone installed at the
recorder and additional setup and
configuration for 2-way conversation)
E-map
Allows user to access the E-map (if available)
Monitor
Start/Stop
Allows user to simultaneously record
audio/video on the remote computer
Video Attribute
Allows user to change the resolution of the
remote video stream
Schedule
Start/Stop
Allows user to start and stop recording to
the remote computer based on a schedule
System
Configure
Allows user to configure remote viewer
settings
File Save
Allows user to save snapshots to the remote
computer
POS Live View
Allows user to view cameras with POS
information (if applicable)
Limit Connection
Time
Set a time limit before user is disconnected
Camera/Audio
Checkboxes
Enable/Disable access to individual cameras
and microphones while remote viewing.

Chapter 3 Playback
3.1 Playback Overview

Number
Name
Purpose
1
Exit Button
Minimize or Exit playback software
2
Date/Time Indicator
Displays current Playback date and time
3
Playback Speed/Options Indicator
Displays current playback speed and any enabled options
4
Playback Search Bar
Click and Drag to jump anywhere in the currently selected clip(s)
5
Jump to Beginning
Instantly jump to the beginning of the currently selected clip(s)
6
Previous Frame
Step Backward through video one frame at a time
7
Rewind
Play video in reverse
8
Stop
Stop Playback
9
Play/Pause
Start Playback / Pause while playing
10
Next Frame
Step Forward through clip one frame at a time
11
Jump to End
Instantly jump to the end of the currently selected clip(s)
12
Playback Speed
Increase/Decrease the playback speed
13
Zoom
Zoom In/Out
14
A/B Playback
Set custom start point(A) and stop point(B) for playback
15
Audio Toggle
Enable/Disable Audio (Only available in Frame by Frame mode)
16
Playback Mode
Toggle Real-Time or Frame by Frame mode
17
Backup
Export to CD/DVD/USB with integrated player
18
Tools
Access additional playback tools
19
Settings
Configure Playback software
20
Print
Print currently displayed image
21
BMP
Save a snapshot of the currently displayed image as a BMP file
22
AVI
Export video as an AVI file (Codecs must be installed to play it)
23
Effects
Video enhancement tools
24
Event List
List of recorded video for the selected camera on selected date
25
Show/Hide Event List
Hides or displays the event list
26
Search Modes
Select a search mode (Basic/Advanced/Timeline)
27
Camera Selector
Select a camera for playback
28
Date List
List of available dates for the selected camera
29
View Mode
Select a viewing mode (Single View/Quad View/Multi View)

3.2 Entering Playback Mode
To enter playback mode you must be logged in to an account with the Execute EventLog
privilege. Once logged in, either press F10 on the keyboard or exit fullscreen (if
necessary) and go to ViewLogVideo/Audio Log.
3.3 Viewing Modes
There are 3 basic viewing modes: Single View, Quad View, and Multi View. To switch
viewing modes click the View Mode button.
3.3.1 Single View
Displays the currently selected camera.
3.3.1.1 Standard
Plays video centered in the playback area. This is the most common method.
3.3.1.2 Thumbnail
Displays the currently selected clip (time) as a series of thumbnail images broken
down to approximately 1 second intervals.
3.3.1.3 MegaPixel (PIP)
Plays video with a Picture-In-Picture box to view a zoomed in area of the image.
This feature can be used for all cameras, however due to resolution limitations
its effectiveness is generally limited to MegaPixel cameras.
3.3.1.4 MegaPixel (PAP)
Plays video with up to 7 Picture-And-Picture zoom boxes around the video. Click
and drag over an area of the video to create a new PAP box. The zoom level is
proportionate to the size of the box. Right-click a PAP outline in the main video
portion and select Focus Area of PAP ModeDelete to remove it.
3.3.2 Panorama View
Integrates compatible overlapping camera feeds into a seamless panoramic video feed.
(Not available on all systems)

3.3.3 Quad View
Plays 4 cameras simultaneously (events list is still only for the selected camera).
Cameras are displayed sequentially by default but can be configured in the settings
window.
3.3.4 Multi View
Plays all cameras simultaneously (events list is still only for the selected camera).
Cameras are displayed sequentially by default but can be configured in the settings
window.
NOTE: When playing back multiple cameras (using motion detection) it is normal for
cameras to blank out intermittently. This simply means that no motion was detected on
that camera at that moment.
3.4 Searching Video
3.4.1 Default Search
The default method to search video is to simply select a camera, followed by a date,
followed by a time. When selecting video from a previous month, it may be necessary to
click the + symbol next to the month in order to display its available dates. Once a time
is selected a preview of that clip is displayed in the viewing window. In many cases
previewing these clips is the fastest way to locate an event.
3.4.2 Basic Search
Basic Search simply allows you to jump directly to a time and date that you specify.
3.4.3 Advanced Search
Advanced Search allows you to specify a date/time range to search and specify which
cameras to include.
3.4.4 Timeline Search
Timeline Search provides a graphical representation of the recorded video from which
selections can be made.

3.5 Tools/Options
3.5.1 Object Search
Object Search allows video to be analyzed for certain behaviors within a given
region of the camera. Before starting Object Search all Events must already be
selected (Use Ctrl + Left-Click to select multiple events).
To begin, select a Video Process and click Setup . Click and Drag to
draw a box around the desired area and select Alarm Region from the
box that pops up. To delete an Alarm Region draw a new box over it and select
Delete Region. Click the Search button to begin the search.
When the search is completed the alarm count will be displayed in the Result
box. Click the Show button in the Result box to display the results.
3.5.1.1 Alarm
The Alarm feature simply identifies activity within the designated region.

3.5.1.2 Counter
The Counter feature counts the number of objects entering or leaving the
defined area (i.e. doorway). There are 2 counter methods, one-way and two-
way.
For one-way counting simply define a single region and set it as Region 1. Then
select Define Object Size and draw a box just slightly smaller than the size of the
object you want to detect (i.e. a person). The box can be drawn anywhere on
camera image, it’s strictly to define the size of the object to look for. Anything
passing through this region will be counted as an “IN”.
For two-way counting draw both a Region 1 and a Region 2 and set the object
size. Anything passing from Region 1 to Region 2 is considered an “IN” and
anything passing from Region 2 to Region 1 is considered an “OUT”.
3.5.1.3 Unattended Object
The Unattended Object feature is used to detect an object that is brought within
the defined region and left for a period of time with no further movement within
the defined region.
3.5.1.4 Missing Object
The Missing Object feature determines at what point a highlighted object was
moved. For this feature you want to find a point in the video where the missing
object was still present and create an Alarm Region over the object. You want
the Alarm Region to be as close as possible to the object’s actual size.

3.5.2 Remote Viewlog
The Remote Viewlog feature allows video to be retrieved from another RealEyes system
as long as a network or Internet connection to it is available.
To connect to the remote system enter it’s IP or Web Address in the IP Address box
(clicking the dropdown arrow will allow you to select previous entries). Replace “Guest”
with your User ID, enter your password, and click connect. When working with multiple
systems it may be helpful to use the Address Book to establish connections.
3.5.3 Video Effects
The Effects menu provides video filters and enhancement tools. Click the Effects
button and select a tool to apply it. Effects such as sharpen and smooth can be selected
multiple times to increase the effect. The copy image to clipboard option allows you to
paste the modified image into picture editing software (such as Paint) where it can be
further edited or saved. Selecting Sample will display before and after examples of each
effect.

3.6 Settings
The Settings window allows you to change the behavior of the ViewLog (playback)
application. Some key settings are explained below.
Play Settings Tab
Audio de-noise: Attempts to remove static and background noise during
playback of audio recordings.
Auto play next event: Plays the next available clip upon reaching the end of the
selected one.
Display Tab
Event list: Selects what information should be displayed next to the event times
(None, Number of Frames, Clip Length, File Size).
Quad View
Change and re-order the default cameras that are displayed in Quad View. Up to
10 different Quad View configurations can be defined.
Thumbnail View
Frame Interval: Set the interval at which frames are displayed in Thumbnail View
mode.
Multi View
Change and re-order the default cameras displayed in Multi View mode. Up to
10 different Multi View configurations can be defined.