RealEyes Series 10 User manual

Realeyes
Series 10 User manual

Contents
Chapter 1 Getting Started……………………………………………………………..6
1.1 Console Overview......……………………………………………………….……...6
1.2 Logging In..……………………………………………………………….……………..7
1.3 Entering/Exiting Fullscreen Mode…………………………………………...8
1.4 Changing Views……………………………………………………………………....8
1.5 Audio…….…………………………………………………………………....................9
1.6 Recording………………………………………………………………………………..9
1.6.1 Recording Capacity…..…………………………………………………..9
1.6.2 Turning Recording On/Off……………………………………………9
Chapter 2 User Accounts…………………………………………………..................10
2.1 User Account Overview………………………………………………………..…10
2.2 Creating/Modifying Accounts…………………………………………………10
2.3 Configuring Privileges…………………………………………………………....11
Chapter 3 Playback………………………………………………………...……..……..13
3.1 Playback Overview………………………………………………………………...13
3.2 Entering Playback Mode…………………………………………………………15
3.3 Viewing Modes………………………………………………………………………15
3.3.1 Single View………………………………………………………………...15
3.3.1.1 Standard………………………………………………………..15
3.3.1.2 Thumbnails……………………………………………………15
3.3.1.3 Megapixel PIP………………………………………………...15
3.3.1.4 Megapixel PAP……………………………………………….15
3.3.2 Panorama View.…………………………………………………………15
3.3.3 Quad View………………………………………………………………….16
3.3.4 Multi View………………………………………………………………….16

3.4 Searching Video……………………………………………………………………..16
3.4.1 Default Search……………………………………………………………16
3.4.2 Basic Search……………………………………………………………….16
3.4.3 Advanced Search………………………………………………………..16
3.4.4 Timeline Search………………………………………………………….16
3.5 Tools/Options………………………………………………………………………..17
3.5.1 Object Search…………………………………………………………......17
3.5.1.1 Alarm…………………………………………………………….17
3.5.1.2 Counter………………………………………………………….18
3.5.1.3 Unattended Object………………………………………….18
3.5.1.4 Missing Object………………………………………………...18
3.5.2 Remote Viewlog………………………………………………………….19
3.5.3 Video Effects………………………………………………………………19
3.6 Settings………………………………………………………………………………….20
Chapter 4 Video Backup/Export………………………………………………....21
4.1 Capture a Still Image………………………………………………………………21
4.2 Save as AVI…………………………………………………………………………….21
4.3 Backup to CD/DVD……………………………………………….........................23
Chapter 5 Remote Viewing…………………………………………………………..24
5.1 Viewing With A Web Browser…………………………………………………24
5.2 Viewing With Software………………………………………………………...…25
5.2.1 Logging In…………………………………………………………………..26
5.2.2 Connecting to Multiple Systems/Hosts……………………...…26
5.2.2.1 Single Host…………………………………………………......27
5.2.2.2 Multi Host……………………………………………………....28
5.3 Remote Playback…………………………………………………………………....29

Chapter 6 Dashboard…………………………………………………………………...30
6.1 Home Page……………………………………………………………………………..30
6.2 Manual…………………………………………………………………………………..30
6.3 Speed Test…………………………………………………………………………...…30
6.4 IP Address…………………………………………………………………………...…30
6.5 Webcam…………………………………………………………………………………30
6.6 Tech Tools…………………………………………………………………………...…31
6.7 Network Settings…………………………………………………………………....31
6.8 Diagnostics…………………………………………………………………………….31
6.9 Cameras…………………………………………………………………………………31
Chapter 7 Troubleshooting FAQ…………………………………………….….…32

Important Information
System Maintenance
To ensure your RealEyes CCTV system continues to operate smoothly you should maintain a MINIMUM
of 3” clearance on all sides to allow for proper air flow. The system should be blown out with canned air
regularly to prevent dust buildup, particularly around the fans. Dust buildup reduces airflow and traps
heat in the system. Operating at high temperatures over time will degrade the performance, reduce the
lifespan, and potentially cause the system to fail.
It is highly recommended that you place your RealEyes system on a battery backup or UPS system. This
will prevent many problems that can be caused by sudden power outages, particularly hard drive
failures.
As preventative maintenance, the system is designed to reset itself once every night in order to return
the system to its default state.
Tech support can be reached at 1-800-228-8909.
Configuration Info
User Name
Password
Local IP
Public IP
Web Address
Web Port
Command Port
Data Port
Forwarded Ports

Chapter 1 Getting Started
1.1 Console Overview
Number
Name
Purpose
1
Exit Button
Minimize or shutdown camera software
2
Layout/Channel Selectors
Select how many cameras to display
3
Camera Selector
Select an individual camera by number
4
Username/System Name
Displays the current user and system name
5
Monitor
Start/Stop recording
6
Schedule
Start/Stop recording and services by schedule
7
Configure
Software/Camera settings and configuration
8
View Log
Access to recorded video and system logs
9
Camera Scan
Cycle through cameras at a set interval
10
Network
Start/Stop various network services (i.e. Webcam)
11
Dashboard
Access the manual, support, diagnostic tools, and system
configuration options.
12
Running Services
Displays services that are currently running
13
Time/Date/Storage
Displays current time/date and free disk space

1.2 Logging In
The first step to performing any task is to login to the system. You can get to the login
prompt by right-clicking on any of the camera images and selecting “Login/Change User”
from the menu that pops up, or by pressing the letter “L” on the keyboard. Enter your
User ID and Password into their respective boxes and click the OK button. The user ID is
not case sensitive but the password is. If you are having trouble logging in make sure
Caps Lock is off.
NOTE: If this is your first time logging into the system after it has been installed you
must setup a new password before you can login to the system. At the login prompt
click the Change Password button. Enter “manager” as your User ID and “changeme” as
the Password. Check the New Password checkbox and enter your new password in the
New Password and Confirmation boxes. Entering a Hint is optional, but be aware that
this will be visible to anyone who clicks the Forgot Password button and should not give
away the password. Once you click OK you may login with your new User ID and
Password.
TIP: Click the Keyboard icon to display an on-screen keyboard you can manipulate
with the mouse.

1.3 Entering/Exiting Fullscreen Mode
By default the system starts in fullscreen mode. This provides not only a better viewing
experience but also serves as an additional layer of security since you must first login to
exit fullscreen mode and gain access to the controls. Once you are logged in you may
right-click on the screen and select Toggle Fullscreen from the popup menu (or
alternately press the letter “F” on the keyboard) to exit fullscreen mode.
You may disable the login requirement of this feature by editing the “local” user account
and checking the Fullscreen Exit option on the Multicam tab (See Chapter 2 for
instructions on editing user accounts).
TIP: Keys appearing in parentheses next to a popup menu item are keyboard shortcuts
and provide quick access to key features. A complete list of shortcut keys and their
functions can be displayed at any time by pressing CTRL + K on the keyboard.
1.4 Changing Views
You may change layout and number of cameras displayed by selecting one of the screen
division buttons located at the bottom of the screen.
You may also select a single camera by clicking on the camera picture (click it again to
return to the previous view) or by selecting the appropriate camera number from the
number bar at the bottom of the screen.

1.5 Audio
Audio is an optional per camera upgrade and may not be present on all systems or on all
cameras. To listen to audio while in live mode go to ConfigureA/V SettingWave Out and
select the Audio # that corresponds to the camera you want to listen to. Selecting the
Audio Indicator option on this menu will place an audio indicator bar on each camera.
1.6 Recording
RealEyes systems record digital video in a loop, newest video over oldest, so there is
never a need to delete anything to free up space. In order to maximize the storage
capacity, video is only recorded when motion is detected.
1.6.1 Recording Capacity
The number of days the system can store is determined by several factors including the
frequency of motion, number of cameras, and recording settings such as frame rate and
resolution. Because the frequency of motion greatly affects the overall recording
capacity, the system should be checked periodically during the first month of service to
determine the approximate days of storage it can hold and any adjustments that should
be made. Cutting down unnecessary or false motion can significantly increase the
capacity.
To determine the approximate recording capacity, compare the oldest recorded date
against the installation date. Once the installation date has been recorded over count
the dates available. Provided there are no major changes, the capacity generally stays
within a couple of days of this number.
1.6.2 Turning Recording On/Off
To start or stop recording click MonitorStart/Stop All Monitoring or MonitorCamera #.
Checked cameras are recording.

Chapter 2 User Accounts
2.1 User Account Overview
There are 2 default user accounts, local and manager. The local account is used to “lock”
the system and prevents the user from performing most actions (such as stopping
recording). The manager account is the master account and is used to perform actions
on the system and to create and manage new accounts. If you are logged in as anything
other than local the system will automatically log you out and log back in as local after 5
minutes of inactivity.
2.2 Creating/Modifying Accounts
Up to 100 user accounts can be created. To manage these accounts go to
ConfigureGeneral SettingPassword Setup. Click “New” to create a new account. You will
be prompted to enter new account information. The User ID may be any length and is
not case sensitive. The password is case sensitive and may also be any length, however
we strongly recommend a minimum of 6 characters using numbers and letters (A strong
password would be at least 8 characters with numbers and both upper and lowercase
letters). You will need to enter the password in both the password and password
confirmation box to ensure it has not been mistyped. Providing a Hint is optional, but
keep in mind that it will be visible to anyone who clicks the Forgot Password button at
the login prompt. Lastly you will select a Privilege Level; User, PowerUser, or Supervisor.
Supervisor accounts have full access, cannot be restricted (except for which cameras are
visible), and cannot be removed or disabled without knowing its password. For this
reason it is recommended that these accounts be restricted to permanent personnel
(i.e. owners). PowerUser and User accounts are both fully configurable and may be
removed or locked out at anytime by a Supervisor account. The primary difference
between these two is that a PowerUser is granted slightly more privileges by default.
To edit an existing user select it from the account list on the left (you may have to click
the + symbol next to a group to expand the list). Make changes to privileges and account
restrictions in the panels to the right.