iControl Technicolor TCA200 User manual

TouchScreen User Guide
Technicolor TCA200 Android
Release 5.1.1.2
December 19, 2012

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© 2006, 2007, 2008, 2009, 2010, 2011, 2012, 2013 iControl Networks, Inc., the iControl logo, uControl, Inc.
the uControl logo, OpenHome, and Converge and all other uControl products and technology names are
trademarks or registered trademarks of iControl Networks, Inc. All other products or services mentioned
herein are trademarks of their respective companies.
Compliances
FCC Notice
FCC ID: JI5-RB6741
FCC IDs are visible on labels located on battery door and inside battery compartment
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is con-
nected.
Consult the dealer or an experienced radio/TV technician for help.
FCC Caution
Changes or modifications not expressly approved by the party responsible for compliance could void the
user's authority to operate the equipment.
This device complies with FCC Rules Part 15. Operation is subject to the following two conditions: (1) This
device may not cause harmful interference, and (2) this device must accept any interference, including
interference that may cause undesired operation of the device
This device and its antenna(s) must not be co-located or operation in conjunction with any other
antenna or transmitter.
IMPORTANT NOTE:
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance 20cm between the radiator &
your body.
TouchScreen User Guide

Compliances
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IC Notice / Avis IC
IC: 4137A-RB6741
Industry Canada Statement
This Class B digital apparatus complies with Canadian ICES-003
This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device.
This device and its antenna(s) must not be co-located or operation in conjunction with any other
antenna or transmitter.
The term "IC" before the equipment certification number only signifies that the Industry Canada
technical specifications were met.
Déclaration d'Industrie Canada
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.
Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de
licence. L'exploitation est autorisée aux deux conditions suivantes : (1) l'appareil ne doit pas produire de
brouillage, et (2) l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d'en compromettre le fonctionnement.
Cet appareil et son antenne (s) ne doit pas être co-localisés ou fonctionnement en association avec une
autre antenne ou transmetteur.
Le terme « IC » avant le numéro d'homologation ne signifie seulement que les normes d'Industrie
Canada ont été respectées.
IMPORTANT NOTE:
IC Radiation Exposure Statement:
This devise is only authorized for use in a mobile or fixed application. At least 20cm (8 inches) of
separation distance between the touchscreen and the user’s body must be maintained at all times to
ensure compliance with the Industry Canada RF Exposure Requirements.
Informations d'Exposition aux RF
Cet appareil est uniquement pour une utilisation dans une application mobile ou fixe. Au moins 20
centimètres de distance de séparation entre l’écran tactile et le corps de l’utilisateur doit être maintenue
en tout temps pour assurer la conformité avec les exigences de la Industrie Canada, l’ exposition.
Device Purpose
Fire/Alarm Central Panel
UL and ULC Notices
This device complies with UL 985, UL1023, UL1635, ULC S545, ULC C1023.

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Limitations of Security Products
Security products and alarm systems do not offer guaranteed protection against burglary, fire, or other
emergencies. They may fail to warn for diverse reasons, including (but not limited to): power failure, dead
batteries, improper installation, coverage, coverage areas overlooked during installation, defeat by
technically sophisticated intruders, component failure, or inadequate maintenance. Alarm systems
should be checked weekly to ensure that all devices are working properly.
AN ALARM SYSTEM IS NOT A SUBSTITUTE FOR INSURANCE.
Conditions Resulting In False Alarms
Any installation of the RB6741-Z not in accordance to this manual may result in the occurrence of false
alarms.
Conditions Resulting In Impaired Operation
Any installation of the RB6741-Z not in accordance to the National Electric Code (NFPA70) may result in
improper operation as described in this manual.
Protective Features
The stand, RB6741-BT, included with the RB6741-Z Touchscreen protects against unwanted tampering of
the device. Only operate the RB6741-Z Touchscreen with the protective stand attached.
US Version Only: Use the RB6741-Z power adapter with restraining bracket to secure the plug in adapter
to the receptacle. Only use the RB6741-Z with the power adapter and restraining bracket properly
installed.
TouchScreen User Guide

Revisions
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Revisions
The following revisions were made to this document with this release.
Table 1: Changes to this Document
Document Section Description
Managing Sensors Added: Subscribers can add and delete environmental devices
(lights/thermostats), key fobs, and Wi-Fi repeaters.
Changed:Up to 64 environmental devices and security sensors can be paired
to the TouchScreen.
Added:A warning that under certain circumstances it is possible for
subscribers to exceed this number but that it should not be done without the
assistance of a Service Provider rep since the system will act unexpectedly
under certain circumstances (such as Low Power Mode). See the Home
Installation Guide for details.
Low Power Mode Added: This section now clarifies that when the TouchScreen goes into deep
sleep when the battery power is very low, generally rules are disabled.
There are some circumstances in which rules are still operation. See the Home
Installation Guide for details.
Removed: Previous releases of this document state that after the
TouchScreen goes into deep sleep when the battery is really low, it reboots 90
seconds after power is restored. This was true for QNX-based devices, but is
not true for Android-based devices.

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Contents
Compliances 2
FCC Notice 2
Federal Communication Commission Interference Statement 2
FCC Caution 2
IC Notice / Avis IC 3
Industry Canada Statement 3
Déclaration d'Industrie Canada 3
Device Purpose 3
UL and ULC Notices 3
Limitations of Security Products 4
Conditions Resulting In False Alarms 4
Conditions Resulting In Impaired Operation 4
Protective Features 4
Revisions 5
Welcome to the TouchScreen 9
Understanding Security Network Components 9
Understanding the Security Zone Types 11
Understanding Alarms 12
Configuring the TouchScreen 13
Subscriber Portal 14
Using the TouchScreen 15
Understanding the TouchScreen Controls 15
Understanding the Screen 16
Security Status Header 17
System & Zone Trouble Header 18
Content Area 24
Home Screen 24
Low Power Mode 25
Show Security Cameras and Live Video 26
Managing Your System Security 28
Understanding Arming Modes 28
Arm Away Mode 29
Arm Stay Mode 29
Arm Night Mode 30
Understanding Your Protection Against Smash & Grab Attacks 30
Arming and Disarming the System 31
Arming the System from the TouchScreen 31
Disarming the System & Understanding What Happens During an Alarm 34
To disarm the system from the TouchScreen: 35
Sending an Emergency Alarm 36
Testing Your Alarms 37
Managing Connectivity Between the TouchScreen and the Central Monitoring Stations 40
Viewing Signal Strength 40
Testing Your Connectivity 41
Managing the Passcodes in your Security System 41
Managing your Keypad Codes 41
TouchScreen User Guide

Revisions
7
Managing Your Secret Word 44
Managing Connectivity between Your Home Devices and the Internet 45
View Your Security Account Information 49
Managing Devices 50
Managing Sensors 50
Disable a Sensor 50
Viewing Your Zone Event History 52
Changing the Order that Security Zones are Listed in the TouchScreen 54
Managing Cameras 54
Adding Cameras to the Security System 58
Adding Key Fobs to the Security System 65
Editing Key Fobs 69
Managing Environmental Devices 69
Managing Lights 70
Managing Thermostats 73
Managing Wi-Fi Repeaters 74
Maintaining & Configuring the TouchScreen Device 77
Reboot the TouchScreen 77
Understanding and Configuring Screen Brightness & Screen Dimming 77
Configuring the Screen Brightness Settings 78
Configuring Automatic Screen Dimming and Night Mode Dimming 78
Configuring the Screensaver 80
Configuring the Tones and Volume Levels 80
Cleaning the TouchScreen Screen 82
Viewing Technical Specifications of Your TouchScreen 82
Managing TouchScreen Apps 83
Installing TouchScreen Apps 84
Reordering Apps on the Home Screen 85
Uninstalling Apps 85
Appendix A: TouchScreen Installation and Maintenance 87
Installing the Technicolor TouchScreen 87
Battery Requirements 91
Replacing the Battery 91
Recommendations for Sensor Installation and Placement 93
Door/Window Sensors and Glass Break Detectors 93
Glass Break Detectors 93
Motion Detectors 93
Evacuation Plan 95
Additional Emergency Preparations 95
Smoke Detector Installation Recommendations 96
Camera Installation Recommendations 96
Appendix B: Using the Key Pad 97
Checking System Status 97
Arming the System 97
Arm Away Mode 97
Arm Stay 97
Disarming the System 98
Sending an Emergency Police Alarm 98

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Mounting the Key Pad 98
Changing the Batteries in the Key Pad 99
To Reset the Key Pad to Default 99
Appendix C: Wi-Fi Repeater Placement 100
Appendix D: Quick Reference Tables 101
TouchScreen User Guide

Welcome to the TouchScreen
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Welcome to the TouchScreen
The purpose of this document is to explain how to do the following in the OpenHome Converge system:
Understand and operate the TouchScreen device
Arm and disarm your security system
Send a panic alarm
View system status and arm/disarm the system
Manage connectivity between the TouchScreen and the Central Monitoring Stations
Manage pass codes
Manage security zones
Manage emergency dispatch contact information
View history logs
View account information
Understanding Security Network Components
Your security network is made up of devices that consist of anything that communicates with the
TouchScreen, such as Door/Window sensors, lighting devices, thermostats, Panel Interface devices, key
pads, and key fobs. The TouchScreen communicates with sensors by radio frequency. Optional cameras
communicate with the security network router wirelessly. The TouchScreen maintains communication
with the system servers through the Internet and by cellular.
The following graphic shows how the network is set up.
Figure 1: Security Network

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The following table describes the equipment that may be included with your security system.
Table 1: Security Network Components
Description
Security
Network Router
This is the hub of your security network. This device is installed
between your broadband modem and your home network
router.
TouchScreen The device used to interface with your security system.
Sensors Multiple types of sensors are available:
Doorway/window sensors monitor the opening and clos-
ing of potential entry and exit points.
Motion detectors monitor movement within the prem-
ises.
Carbon monoxide sensors trigger if carbon monoxide is
detected.
Flood sensors trigger if water comes in contact with the
sensor.
Glassbreak sensors trigger if a window is broken.
Smoke detectors trigger when smoke is detected.
Cameras Up to six cameras can be installed in your security system.
Cameras can be configured to take a series of pictures if a
particular sensor is faulted.
Panel interface This device connects to a traditional home security system and
allows you to control its components from the TouchScreen.
Thermostats This device is used to remotely control the indoor temperature of
the premises.
Lights These devices can be remotely controlled using the security
system.
Wi-Fi Repeater This device extends the range of the security network router to
connect to devices that require Wi-Fi connectivity.
Siren Repeater This device is used to connect to sensors and devices that require
RF connectivity. It also functions as a siren.
TouchScreen User Guide

Welcome to the TouchScreen
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Understanding the Security Zone Types
Security zones are the sensors that detect movement and the opening and closing of doors and
windows. The sensors communicate wirelessly with your TouchScreen. Security zones are added to the
system and configured by your installer. You can enable and disable each security zone using the
Security app.
The following table describes the security zone types available.
Table 2: Security Zones
Security Zone Function Description Sensor Types
Entry/exit For doorways that are used to enter and exit the premises
and windows.
When the system is armed, faulting this type of sensor
starts an Entry Delay countdown rather than sending an
immediate alarm.
During Exit Delay, this zone can be repeatedly faulted.
Doorways can be configured to be entry/exit or non-
entry/exit.
Note: For more information on Entry/Exit delays, see
" Managing Your System Security" on page 28
Door/Window
Perimeter If faulted when the system is armed or during an Entry/Exit
delay, an alarm is tripped.
Door/Window
sensor
Motion
detector
Glass break
detector
Interior Follower Monitors the internal living spaces of the premises and
triggers an immediate alarm if the system is armed in Away
mode.
Not armed when the system is in Armed Stay mode.
Motion
detector
Interior with Delay Provides an entry delay if the motion sensor is tripped
when the TouchScreen is armed. Entry Delay begins
whenever the motion sensor detects motion, regardless of
whether an entry/exit delay zone was tripped first.
Motion
detector
Interior Follower Arm
Night
Allows the use of a motion detector in Arm Night mode.
The alarm trips immediately if motion is detected. This
zone should be assigned to motion detectors that are
placed in areas of low traffic, such as attics, basements, and
garages.
Motion
Detector
Interior Delay Arm Night Provides a delay equal to the entry delay when the Motion
Detector

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Security Zone Function Description Sensor Types
detector is tripped. This zone can be used in a high-traffic
area.
24-Hour Inform When this security zone is tripped, there is never an alarm.
However, an event is recorded in the history, and the
TouchScreen emits a configured sound.
Door/Window
sensor
Motion
detector
Glass break
detector
24-Hour Fire Generates an immediate fire alarm if triggered. Smoke alarm
Silent 24-Hour Usually assigned to a zone containing an emergency
button. Sends a report to the central station, but provides
no keypad display or sound.
Door/window
sensor
Audible 24-Hour Usually assigned to a zone containing an emergency
button. Sends a report to the central station and provides
an alarm sound at the keypad as well as an audible external
alarm.
Door/window
sensor
Trouble Day/Alarm Night Provides an instant alarm if faulted when armed in Alarm
Away mode.
Door/window
sensor
Understanding Alarms
When an alarm is tripped an audible alert is sounded. From that point, you have a specific amount of
time (default: 30 seconds) to enter your keypad code or an alarm will sound. If a valid keypad code is not
entered within a specific time of the audible alarm sounding, a message is sent to a central monitoring
station. See "Disarming the System & Understanding What Happens During an Alarm" on page 34 for
more information.
The central monitoring station will attempt to contact the persons listed on the account. When they
reach a person listed on the account, they will ask for the Secret Word to affirm whether a genuine
emergency is occurring. If no one on the list can be contacted, or if the person contacted gives the wrong
Secret Word, the central monitoring station immediately dispatches police or other appropriate
emergency personnel.
If the alarm is not cleared within 4 minutes, the system resets so it can monitor additional alarm events.
If a sensor is faulted too many times resulting in alarms, no more alarms will be sent to central
monitoring for 48 hours or until the security system is disarmed.
TouchScreen User Guide

Welcome to the TouchScreen
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Configuring the TouchScreen
You can use the Settings app to access a variety of operations to configure and maintain your security
system.
Note: You cannot access the Security app if the security system is armed.
To access the Settings app:
1. From the Home screen (see page 24) tap the Settings app.
The Keypad screen is displayed.
2. Tap the numbers to enter your keypad code.
The Settings menu is displayed.

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From the Settings app you can do the following:
Manage the way sensors are listed in TouchScreen reports and tools (page 52)
Manage your cameras (page 54)
Test your alarms (page 37)
View and test the TouchScreen’s connectivity to the central monitoring stations (page 45)
Manage your keypad codes and secret word (page 41)
View your account information (page 49)
Manage your TouchScreen device settings (page 80)
View technical information about your TouchScreen device (page 82)
Subscriber Portal
The Subscriber Portal is a web-based tool that allows you to remotely connect to your security system.
You can access the Subscriber Portal from a PC or mobile Internet device. Many operations that can be
done from the TouchScreen can also be performed from the Subscriber Portal. Some operations such as
managing which apps are accessible from your TouchScreen can only be performed from the Subscriber
Portal.
Your installer has provided you with the URL address of the Subscriber Portal as well as a username and
password to access it.
See the Subscriber Portal User Guide for more information.
TouchScreen User Guide

Using the TouchScreen
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Using the TouchScreen
The Technicolor TCA200 TouchScreen is the center of your home security system. This Android-
powered device allows you to perform actions such as arming and disarming your security system,
monitoring the status of your security sensors, and sending emergency alarms.
For detailed information about operating an Android device, refer to the Android documentation
provided by Google.
Warning: The rechargeable battery that came with your TouchScreen is only available through your
service operator. If your battery needs to be replaced, contact your service operator to arrange for
replacement.
Understanding the TouchScreen Controls
The following diagrams shows the major components of the TouchScreen:

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Each button is described in the following table:
Figure 2: TouchScreen Device & Home Screen
(missing or bad snippet)
Understanding the Screen
The TouchScreen communicates with your security system. It combines security and home controls on a
graphical interface, providing:
A real-time view of the system statuses
Tools to manage your security system
Additional optional applications such as news and weather
The first screen displayed is the Home screen. It is from this screen that you navigate through menus by
tapping buttons to access the function you desire. If the screen is black (showing nothing) this is because
the system is not receiving A/C power or the display is powered off to conserve battery life.
The screen is divided into the following operational sections:
Security Status Header (see page 17)
System & Zone Trouble Header (see page 18)
Content Area (see page 24)
TouchScreen User Guide

Using the TouchScreen
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Security Status Header
The Security Status header displays in the upper left hand of the TouchScreen. It tells you whether the
system is armed or disarmed and other information. Tap this header to arm or disarm the system.
Also, during troubles that would prevent arming (such as a monitored door or window being opened) an
announcement replaces the Arm/Disarm status. The Home button LED tuns amber when a sensor is
faulted.
If you tap this header at that time, the TouchScreen presents the Arm System tab of the Security app.
During the Exit Delay, the header changes to announce the number of seconds until the system is armed.
During the Entry Delay, the header changes to announce the number of seconds before the alarm
sounds.

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System & Zone Trouble Header
The System & Zone Trouble header displays in the upper right hand of the TouchScreen. It only displays
when there is a connectivity (cellular, broadband, etc.) or power problem with the TouchScreen, when a
sensor goes down (such as due to a battery failure), or a sensor is being tampered with (such as the cover
being opened).
When the system reports a trouble, it sounds an audible alert regularly to ensure that you are aware of
the problem.
When a System & Zone header is displayed, tap it to show the Troubles list which displays all the current
troubles with the TouchScreen and sensors.
Tap the text next to the to view help on resolving that trouble (resolution information).
TouchScreen User Guide

Using the TouchScreen
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Tap to mark the trouble as acknowledged . An acknowledged trouble mutes the audible alerts
for twelve hours. After that time, the trouble begins the alert again. You must acknowledge it by tapping
the OK button again to silence the alerts.
From the resolution information, you can:
Tap Return to view the Troubles list again where you can choose to acknowledge the current trou-
ble or view the resolution information for other troubles.
Tap Acknowledge Problem to acknowledge the current trouble immediately and return to the
Troubles list.
The following table lists messages that can be displayed in the trouble header .

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Table 3: System & Zone Trouble Header Messages
Message Cause Resolution
AC Power
Disconnected
TouchScreen is not receiving A/C
power.
The system is in Low Power Mode (see
page 25).
Confirm that the power adapter is plugged
into the TouchScreen.
Confirm that the power adapter is plugged
into an un-switched outlet.
Confirm that the un-switched outlet has
power.
Plug the power adapter into another outlet.
Alarm
communication
failed
TouchScreen is not accessing the
Internet through the local network, nor
does it have cellular connectivity.
Restore Internet connectivity as soon as
possible.
If the lack of cellular connectivity persists,
contact Customer Care.
Battery failure Backup battery for the TouchScreen is
dead, and there is a loss of external
power.
After external power is restored, it
takes approximately 21 hours for the
battery to be fully charged.
When AC Power is restored the battery will
recharge. If not, have the battery
connection checked.
Battery Low See Sensor Battery Low. Confirm that the power adapter is plugged
into an un-switched outlet.
If A/C power is connected but the
TouchScreen has been off for an extended
period, the battery could still be charging.
Battery
Removed
Battery for the TouchScreen has
become detached.
Open the battery cover and check the
battery connection.
Broadband
Connection
Lost
TouchScreen is not accessing the
Internet through the local network, but
the device still has cellular connectivity.
Restore Internet connectivity as soon as
possible.
Cellular connectivity allows only enough
communication with central monitoring to
communicate major events such as alarms.
Camera
Connection
Failed
TouchScreen cannot communicate with
one of your IP cameras.
Ensure that the camera is powered on, and
that it is in range of the Wi-Fi router. The
power indicator light on the camera should
be on solid.
Cellular
Communication
Lost
TouchScreen cannot communicate
over the cellular network.
If this problem persists, contact Customer
Care.
Communication
Jammed
TouchScreen has detected an attempt This could be a burglary in progress.
TouchScreen User Guide