
Charging
Place the watch on the charging base, and make sure the charging contacts on the
back of the watch are properly aligned and attached to the metal pins on the
charging base. Connect the charging base to a standard, certified USB charger
(output voltage: 5V, output current: 0.5A and above).
When not used for a long time, the watch may fail to power on. In this case, you will
need to charge the watch for about 1 minute before the charging icon appears on the
screen. Before charging, gently wipe the charging contacts clean and dry to get rid of
sweat and moisture.
Frequently Asked Questions (FAQ)
1. Incorrect step counting
- Abnormal vibration of equipment: wear the watch correctly to avoid
abnormal vibration
- You walked less than 10 steps: walk more than 10 steps continuously
2. Display won’t turn on
- Low battery: connect the charger to recharge the Watch
3. The data won’t synchronise with the app
- The smartphone’s Bluetooth is turned off: turn on Bluetooth of the
smartphone
- The app is shut down or has crashed: reset the “realme Link” app
- Out of Bluetooth signal range: Turn on Bluetooth and bring your watch
closer to the smartphone
4. No incoming call notification
- Make sure the incoming call notification on realme Link app is turned
on. Make sure the app is allowed to access phone notifications. Please
make sure the watch is connected to a mobile device.
- Make sure realme Link app is not shut down in the background