Rem Delta User manual

TM
3 – POINT FLEXIBLE HARRO
W
OWNER’S MANUAL
10-104352
www.rementerprisesinc.com

Rev.2: 10/04 Page 1
REM ENTERPRISES INC.
WARRANTY POLICY &PROCEDURES
Effective July 1, 2004
I STATEMENT
Rem Enterprises Inc. guarantees each new wholegood product to be free from
factory defects in material and workmanship for 2 years from the date of delivery
by the dealer to the original purchaser unless specifically noted. (SEE NOTE
BELOW) The first year, Rem Enterprises Inc. will cover parts found to have a
manufacturing defect and labor incurred with the part replacement. The second
year, Rem Enterprises Inc., will cover parts found to have manufacturer’s defect.
*****************************NOTE*******************************
Any company, person, rental agent, or partnership who is deemed to be a
commercial user as indicated on the warranty registration by the dealer is
allowed a maximum of 1 year warranty for parts found to have a
manufacturing defect and labor incurred to fix that part.
Warranty will be revoked if a commercial user has been found to be
registered as a private owner.
Any parts that have simply WORN out will NOT be covered by warranty in any
way.
Genuine Rem Enterprises Inc. replacement parts and components will be
warrantied for 90 days from date of purchase, or the remainder of the original
equipment warranty period, whichever is longer.
Under no circumstances will either warranty cover any merchandise or
components thereof, which in the opinion of Rem Enterprises Inc., has been
subjected to misuse, unauthorized modifications, alteration, an accident, or if
repairs have been made with parts other than those obtainable through Rem
Enterprises Inc..
Rem Enterprises Inc. in no way warrants engines, batteries, bearings, tires,
belts or other accessories since these items are warranted separately by their
respective manufacturers.
Our obligation under the warranty, shall be limited to repairing or replacing, free
of charge to the original purchaser, any part that, in our judgment, shall show
evidence of such defect, provided that such part shall be returned within 30 days
from date of failure, if requested by Rem Enterprises Inc., routed through the
dealer from whom the purchase was made, transportation charges prepaid.
This warranty shall not be interpreted, to render Rem Enterprises Inc. liable for
injury or damages of any kind or nature to person or property. This warranty does
not extend to the loss of income due to delays or for reasons of any kind.

Rev.2: 10/04 Page 2
Expenses or losses incurred for substitute machinery, rental or any other reason
will not be Rem Enterprises Inc. responsibility. Except as set forth above, Rem
Enterprises Inc., shall have no obligation or liability of any kind on account of any
of its equipment and shall not be liable for special or consequential damages.
Rem Enterprises Inc. disclaims any implied warranty or merchantability or fitness
for a particular purpose. Some States or Provinces do not permit limitations or
exclusions of implied warranties or incidental or consequential damages, so the
limitations or exclusions in this warranty may not apply.
This warranty is subject to any existing conditions of supply which may directly
affect our ability to obtain materials or manufacture of replacement parts.
Rem Enterprises Inc. reserves the right to make improvements or modifications in
design or changes to specifications at any time, without incurring any obligations
to owners of units previously sold.
No one is authorized to alter, modify or enlarge this warranty nor the exclusions,
limitations and reservations.
II PURPOSE
Warranty assures the purchaser that should a defect in materials or workmanship
occur during the warranty period, Rem Enterprises Inc. will assume the specific
repair cost responsibilities, as listed in the Warranty Statement. The Warranty
Statement is to be provided to each purchaser of each piece of new equipment.
Warranty begins on the date the product is delivered to the original purchaser,
providing a warranty registration form is received within 30 days of the sale of the
product. Should the warranty registration form not be received as stated, the
warranty commences on the date the product was delivered to the dealer or
distributor. Once the warranty period has begun, it cannot be stopped or
interrupted.
III DEALER RESPONSIBILITIES
The following responsibilities are to be performed when the dealer delivers a
product to the purchaser or otherwise places it into warranty service.
1. Complete pre-delivery inspection, making any minor adjustments required.
Within 30 days of the sale of the product, forward one copy of pre-delivery
inspection report to Rem Enterprises Inc. and one copy should be given to the
purchaser.
2. Complete the Warranty Registration Form and forward to Rem Enterprises
Inc. within 30 days of the sale of the product. Warranty reimbursements are
contingent upon product registration.
3. Review Warranty Statement, operator’s manual and review delivery report
with the purchaser to assure understanding of purchaser’s responsibilities as
related to warranty, service and the proper and safe operation of the product.

Rev.2: 10/04 Page 3
Purchaser should be advised to have failed parts repaired or replaced
immediately upon failure and that continued use would result in additional
damage and excessive wear. The purchaser should be further advised that use
of parts not purchased from Rem Enterprises Inc. or modification of the
product in any significant way may void the warranty.
4. Contact manufacturer prior to beginning repair or replacement of failed parts
to make certain that the cost of repairs are consistent with the value of the
product when sold. Prior written approval, must be obtained, from Rem
Enterprises Inc. on all repairs estimated to exceed $1,000.00 (including parts
and labour). Warranty requests for demo or other units in dealer’s inventory
or possession may be submitted to Rem Enterprises Inc. when defects are
noted in products prior to the retail sale of that unit.
5. Provide warranty and service repairs as directed by Rem Enterprises Inc.
Service Bulletins or other instructions.
6. All warranty work must be completed within 30 days of failure. Notify Rem
Enterprises Inc., Customer Service Department if repairs will require more
than 30 days after failure for an extension. No claim will be accepted for
warranties that exceed the 30-day period.
7. No warranty will be allowed on units delivered to the retail customer prior to
the full payment of that unit to Rem Enterprises Inc. by the dealer.
8. If diagnostic time is required, contact Rem Enterprises Inc. prior to beginning
the repair for approval. Travel time reimbursement must be approved by Rem
Enterprises Inc. prior to beginning the warranty repair.
IV REM ENTERPRISES INC.RESPONSIBILITIES
1. Reimbursement for parts used in warranty repair will be credited only when
the parts are purchased from Rem Enterprises Inc.. Parts will be credited at
dealer’s net cost. No warranty will be allowed on parts that are past due.
2. Dealer should use parts from their parts inventory first. In the event that parts
must be shipped from Rem Enterprises Inc., freight will be paid by dealer and
will be shipped by the most economical means to arrive in the shortest
possible time. Air, Next Day Air, Priority and other special shipment methods
requested by the dealer will be at customer’s expense. Should the repairs be
conducted as a result of a Rem Enterprises Inc. Service Bulletin, parts will be
shipped pre-paid.

Rev.2: 10/04 Page 4
3. Warranty Labour Reimbursement for labour expense to the dealer is made by
payment of the pre-determined labour rate, as communicated by Rem
Enterprises Inc., or as regulated by provincial legislation / state statutes, or as
mutually agreed to between Rem Enterprises Inc. and the dealer. Repair times
will be reviewed by Rem Enterprises Inc. and may be adjusted to average
repair time required by other dealers to make
similar repairs or to time previously specified and communicated. Labour is
not paid on the warranty associated with repair parts purchased by the retail
customer that are used on a product that is not currently in warranty time
frame.
4. Reimbursement for repairs made by outside sources, will be made for those
services deemed necessary for the resolution of the warranty by Rem
Enterprises Inc. Customer Service Department. Outside repair invoices must
have prior approval from Rem Enterprises Inc. Customer Service Department
and must be attached to the warranty claim following approval.
V OTHER WARRANTY PROVISIONS
The following guidelines are to be followed when performing warranty repairs:
1. In all cases the most economical repair should be performed unless otherwise
directed. Credit will not be allowed for assemblies or groups, if it is practical
to make the repair with individual parts. In some cases, the assembly or group
price may be less than the total of the parts and labour required to complete
the repair. In those cases, an assembly or group may be used.
2. Only those parts provided by Rem Enterprises Inc. are covered under
warranty. The use of parts from other sources will not be eligible for warranty
consideration.
3. All parts removed during warranty repair should be held for a period of 90
days after the warranty has been submitted to Rem Enterprises Inc., approved
and credit issued . These parts can be discarded if disposition or a returned
goods authorization has not been made during this period. Parts that are
returned to Rem Enterprises Inc. for which credit has not been issued can be
returned upon dealer request within 30 days of claim disposition. These parts
will be discarded after the 30-day period.
4. Rem Enterprises Inc. reserves the right to deny or reverse any and all warranty
claims for parts, labour or miscellaneous charges when errors are found or
warranty provisions are abused or fraudulent claims are submitted.
5. Warranty reimbursement is not possible:
a) If parts returned are not cleaned and properly identified or if they are
damaged in return shipment due to inadequate packaging.

Rev.2: 10/04 Page 5
b) When failure falls under “limitations” as identified in the Warranty
Statement.
c) When Rem Enterprises Inc. has requested and authorized the return of
certain parts, assemblies or information and has not received material
within 30 days of date posted on returned goods authorizations.
d) On claims due to damage or shortage that are obviously the
responsibility of the dealer or the delivery carrier.
e) On the entire claim when warranty policy and provisions are not
followed.
Note: All dealers will warranty their technician’s work to the purchaser and will
indemnify Rem Enterprises Inc. from such claims.
VI SERVICE BULLETINS
Service Bulletins will be issued, when necessary, to alert dealers of special
repairs. Each bulletin will provide detailed directions and procedures to complete
the service.
VII PROCEDURES FOR COMPLETION OF WARRANTY CLAIM FORM
1. Dealer name, address and account number – information applicable to
dealership that has performed warranty repairs and requests reimbursement.
2. Customer / End User name, address and telephone number – information
applicable to original purchasers of the warranted product.
3. Delivery / Purchase date – date when product was delivered to customer.
4. Serial Number – serial number of the machine on which the repairs were
performed.
5. Failure date – date when failure occurred.
6. Repair date – date(s) repairs were completed.
7. Product – model, name and number.
8. Hours/Bushels/Bales Used – number of hours and/or bushels and/or bales
processed prior to failure.
9. Dealer Signature – dealer’s representative who can verify repairs are
complete.
10. Labour Hours – repair time only performed by dealer.

Rev.2: 10/04 Page 6
11. Labour Rate – dealer’s normal retail shop rate or rate specified in Warranty
Policy or rate agreed to, whichever is least.
12. Freight – shipping charges incurred for receipt of ordered parts.
13. Description – record or description of failure and probable cause. Failed
part numbers MUST be included. Complete, accurate and legible descriptions
speed up the reimbursement process.
VIII USE OF PHOTOS
Pictures should be attached to the claim when their inclusion will help identify the
condition of the part being repaired or replaced, and thus assisting in approval of
the claim. In many cases, the use of dated photographs may eliminate the need to
return parts for evaluation. Photographs will not be returned unless specifically
requested.
IX DELAYED WARRANTY CLAIMS
Warranty repairs should be scheduled and performed as soon as possible after
notifications of dealer and Rem Enterprises Inc.. There may be circumstances
that require the use of the product for a short period of time by the retail customer
or the availability of repair parts necessary to complete the repairs will require the
work to extend past the 30 day period. In those cases, the dealer must notify Rem
Enterprises Inc. in writing of the extenuating circumstances and confirm that the
continued use of the equipment will not enlarge the warranty claim.
X DENIED CLAIMS
Dealers will be notified of a denied or rejected claim in writing, stating the reason.
The dealer has the right to appeal this claim and must do so within 30 days of
notification of denial. If there has been no appeal within 30 days, the claim will
be considered closed.
Rem Enterprises Inc. is in partnership with our dealers to build customer satisfaction through
excellent service to the retail customer. The goal is to strengthen the reputation of both the
dealer and Rem Enterprises Inc. in the customer’s view. The customer will tell others of their
satisfaction, or dissatisfaction, that resulted from the warranty process.
Thank you for you assistance and cooperation in this regard.

REM ENTERPRISES LTD.
3 – POINT FLEXIBLE HARROW
WARRANTY REGISTRATION FORM & INSPECTION REPORT
WARRANTY REGISTRATION
This form must be filled out by the dealer and signed by both the dealer and the customer at the time of
delivery.
Customer’s Name _____________________________ Dealer’s Name ________________________________
Address ______________________________________ Address ______________________________________
City, State/Prov., Code _________________________ City, State/Prov., Code _________________________
_________________________________________________________ _________________________________________________________
Phone Number ( ____ )_________________________
Email Address ________________________________
Model Number ________________________________ Application
Private □Commercial □
Serial Number ________________________________
Delivery Date _________________________________
PRIMARY DEALER REPORT SAFETY
___ Check tire pressure ___ Are Safety Decals Installed place.
___ Check Lug Nuts ___ Is Manual Supplied
___ Check Bolts on U-clamps
___ Check Hyd Leaks
___ Has cart been set up according to
manufacturing specs and checked
against this manual.
.
I have thoroughly instructed the buyer on the above described equipment which review included the
Operator’s Manual content, equipment care, adjustments, safe operation and applicable warranty policy.
Date_______________________________ Dealer’s Rep. Signature___________________
The above equipment and Operator’s Manual have been received by me and I have been thoroughly
instructed as to care, adjustments, safe operation and applicable warranty policy.
Date_______________________________ Owner’s Signature________________________
WHITE – REM ENTERPRISES COPY CANARY – DEALER COPY PINK – CUSTOMER COPY
Proud to be an
ISO 9001:2000 Registered Firm
www.rementerprisesinc.com
remsales
@
rem.sk.ca
10/04