RGBlink PTZ AI User manual

PTZ AI Tracking Camera
User Manual
Article No: RGB-RD-UM-PTZ AI Tracking
E001
Version: V1.0

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Content
Declarations........................................................................................................................................... 3
FCC/Warranty......................................................................................................................................3
Operators Safety Summary................................................................................................................. 3
Installation Safety Summary............................................................................................................... 4
Chapter 1 Your Product..........................................................................................................................6
1.1 In the Box...................................................................................................................................... 6
1.2 Product Overview......................................................................................................................... 6
1.2.1 Interface................................................................................................................................. 7
1.2.2 Dimension...............................................................................................................................9
Chapter 2 Install Your Product..........................................................................................................10
2.1 System Connection..................................................................................................................... 10
2.1.1 Installation Layout................................................................................................................ 10
2.1.2 System wiring....................................................................................................................... 11
Chapter 3 Use Your Product................................................................................................................ 12
3.1 Configuration Tool.......................................................................................................................12
3.1.1 Set IP address of the tracking machine................................................................................ 12
3.1.2 Configure Tracking Parameters.............................................................................................12
3.2 Network Update..........................................................................................................................18
3.3 Recording and Broadcasting Host............................................................................................... 19
3.3.1 Auto Tracking Control...........................................................................................................19
3.3.2 Action code docking............................................................................................................. 20
3.4 Remote Controller.........................................................................................................................2
3.4.1 Keys Instruction...................................................................................................................... 2
3.4.2 Applications............................................................................................................................ 3
3.5 Menu Setting.................................................................................................................................5
3.5.1 Main Menu............................................................................................................................. 5
3.5.2 System Setting........................................................................................................................ 6
3.5.3 Camera Setting....................................................................................................................... 6
3.5.4 P/T/Z....................................................................................................................................... 9
3.5.5 Video Format........................................................................................................................10
3.5.6 Version..................................................................................................................................10
3.5.7 Restore Default.....................................................................................................................10
Chapter 4 Ordering Codes................................................................................................................... 12
4.1 Product........................................................................................................................................12
Chapter 5 Support................................................................................................................................13
5.1 Contact us................................................................................................................................... 13
5.2 Camera Maintenance and Troubleshooting............................................................................... 14
5.2.1 Camera Maintenance........................................................................................................... 14
5.2.2 Troubleshooting....................................................................................................................14
Chapter 6 Appendix............................................................................................................................. 16

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6.2 VISCA Protocol List...................................................................................................................... 17
6.2.1 Camera Return Command.................................................................................................... 17
6.2.2 Camera Control Command...................................................................................................18
6.2.3 Inquiry Command.................................................................................................................21
6.3 Pelco-D Protocol Command List..................................................................................................23
6.4 Pelco-P Protocol Command List.................................................................................................. 23
6.5 Terms & Definitions.....................................................................................................................24
6.6 Revision History...........................................................................................................................29

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Thank you for choosing our product!
This User Manual is designed to show you how to use this video processor quickly and make use of all the
features. Please read all directions and instructions carefully before using this product.
Declarations
FCC/Warranty
Federal Communications Commission (FCC) Statement
This equipment has been tested and found to comply with the limits for a class A digital device, pursuant to
Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential area may cause
harmful interference, in which case the user will be responsible for correcting any interference.
Guarantee and Compensation
RGBlink provides a guarantee relating to perfect manufacturing as part of the legally stipulated terms of
guarantee. On receipt, the purchaser must immediately inspect all delivered goods for damage incurred
during transport, as well as for material and manufacturing faults. RGBlink must be informed immediately in
writing of any complains.
The period of guarantee begins on the date of transfer of risks, in the case of special systems and software on
the date of commissioning, at latest 30 days after the transfer of risks. In the event of justified notice of compliant,
RGBlink can repair the fault or provide a replacement at its own discretion within an appropriate period. If this
measure proves to be impossible or unsuccessful, the purchaser can demand a reduction in the purchase price or
cancellation of the contract. All other claims, in particular those relating to compensation for direct or indirect
damage, and also damage attributed to the operation of software as well as to other service provided by RGBlink,
being a component of the system or independent service, will be deemed invalid provided the damage is not
proven to be attributed to the absence of properties guaranteed in writing or due to the intent or gross negligence
or part of RGBlink.
If the purchaser or a third party carries out modifications or repairs on goods delivered by RGBlink, or if the
goods are handled incorrectly, in particular if the systems are commissioned operated incorrectly or if, after the
transfer of risks, the goods are subject to influences not agreed upon in the contract, all guarantee claims of the
purchaser will be rendered invalid. Not included in the guarantee coverage are system failures which are
attributed to programs or special electronic circuitry provided by the purchaser, e.g. interfaces. Normal wear as
well as normal maintenance are not subject to the guarantee provided by RGBlink either.
The environmental conditions as well as the servicing and maintenance regulations specified in this manual
must be complied with by the customer.
Operators Safety Summary
The general safety information in this summary is for operating personnel.
Do Not Remove Covers or Panels
There are no user-serviceable parts within the unit. Removal of the top cover will expose dangerous voltages.
To avoid personal injury, do not remove the top cover. Do not operate the unit without the cover installed.
Power Source
This product is intended to operate from a power source that will not apply more than 230 volts rms between
the supply conductors or between both supply conductor and ground. A protective ground connection by way of
grounding conductor in the power cord is essential for safe operation.
Grounding the Product
This product is grounded through the grounding conductor of the power cord. To avoid electrical shock, plug
the power cord into a properly wired receptacle before connecting to the product input or output terminals. A

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protective-ground connection by way of the grounding conductor in the power cord is essential for safe operation.
Use the Proper Power Cord
Use only the power cord and connector specified for your product. Use only a power cord that is in good
condition. Refer cord and connector changes to qualified service personnel.
Use the Proper Fuse
To avoid fire hazard, use only the fuse having identical type, voltage rating, and current rating characteristics.
Refer fuse replacement to qualified service personnel.
Do Not Operate in Explosive Atmospheres
To avoid explosion, do not operate this product in an explosive atmosphere.
Installation Safety Summary
Safety Precautions
For all PTZ processor installation procedures, please observe the following important safety and handling
rules to avoid damage to yourself and the equipment.
To protect users from electric shock, ensure that the chassis connects to earth via the ground wire provided
in the AC power Cord.
The AC Socket-outlet should be installed near the equipment and be easily accessible.
Unpacking and Inspection
Before opening PTZ processor shipping box, inspect it for damage. If you find any damage, notify the shipping
carrier immediately for all claims adjustments. As you open the box, compare its contents against the packing slip.
If you find any shortages, contact your sales representative.
Once you have removed all the components from their packaging and checked that all the listed components
are present, visually inspect the system to ensure there was no damage during shipping. If there is damage, notify
the shipping carrier immediately for all claims adjustments.
Site Preparation
The environment in which you install your PTZ should be clean, properly lit, free from static, and have
adequate power, ventilation, and space for all components.
Electric Safety
Installation and operation must accord with electric safety standard
Polarity of power supply
The power supply of the product is DC12V, the max electrical current is 2A .Polarity of the power
supply as the following drawing.
Careful of installation
Never move the camera by seizing the camera head. Don’t rotate camera head by hand; otherwise,
mechanical trouble will occur.
This series item must be put on the smooth desk or platform, and it can not be installed slant ways;
If the camera is installed on TV or computer, the base can be fixed by four double-sided adhesive trays.

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Don’t apply in corrosive liquid, as or solid environment to avoid the cover which is made up of organic
material.
To make sure no obstacle in rotation range.
Never power on before installation is completed.
Don’t disassemble discretionarily.
There are no parts that users can repair by themselves on this product. We are not responsible for any
unauthorized modification or dismantling.
Avoid Magnetic Interference
Magnetic field under specific frequency may affect this product image; this is Class A product. Application in
domestic environment may cause radio interference. Therefore, user should take corresponding measures.
Caution
If the power cord need to be extended, must only extend the cord connect to outlet 220V/110V. Do not
extend the DC 12V power cord, otherwise malfunction could be caused.

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Chapter 1 Your Product
1.1 In the Box
Power Adapter × 1
RS232 serial port line × 1
Remote control × 1
1.2 Product Overview
PTZ AI Tracking Camera is a dedicated smart camera solution leading in international education information
industry.
It features built-in high speed processor and advanced image processing and analytical algorithm, which
allows it to track and detect teachers, students and blackboard-writing accurately and quickly. It fully satisfies all
scenario demand by recorded broadcasting of teaching and remote interactive teaching.
PTZ AI Tracking Camera adopt advanced ISP processing technique and algorithm, producing vivid images
which feature balanced brightness, distinct layering, high definition and color reducibility.
PTZ series products are characterized by improved function, high performance, reliable operation, simple
use and easy maintenance
Product Advantage&Features
Advantage
Full-scene solution: Different product combinations satisfy different scenario demands;
Networked control interface: Control information of all products will be transmitted via network, and it is
suitable for product layout for all scenarios;
Recognition algorithm unrelated to location: Status detection and recognition of teachers and students
adopt unique smart partitioning algorithm to ensure that the result of detection and recognition is
unrelated to location;
Free installation: It supports both front installation and upside down installation;
It supports 5G WiFi transmission mode
All-in-one design: The built-in panoramic lens allow perfect combination of panoramic lens and tracking
camera;
Sophisticated tracking algorithm: It applies sophisticated human detection, locking and tracking image
processing and analytical algorithm (smart image recognition library, scene adaptive algorithm) and
achieves stable, fast and accurate target tracking;
High immunity from interference: More diversified and flexible recognition shield settings ensure that once
tracking target is locked, it will not be affected by other moving object or projector;
Stable tracking: Movement sensitivity is adjustable. When tracking slight movement of target or hand
movement, it will not cause wrong operation of the camera;
Self-adaptive image: The tracking camera zooms depending on distance to target so that the visual image
maintains proper size and scale;
High environmental suitability: Tracking result will not be affected by classroom size, shape or seat
arrangement;
Super wide dynamic exposure

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Features
Full HD image: With 1/2.8 inch high quality image sensor, its maximum resolution ratio reaches1920x1080;
Multiple optical zoom lens: 12X and 20X optical zoom lens are available. The lens features 72.5°
distortionless wide viewing angle;
Advanced focusing technique: The advanced automatic focusing algorithm allows automatic focusing be
done quickly, accurately and steadily;
Low noise high signal to noise ratio: Low noise CMOS ensures super high signal to noise ratio of video
taken by the camera. With advanced 2D and 3D noise reduction technology, noise is reduced and image
resolution is guaranteed.
Audio input port: It supports 16000, 32000, 44100, 48000 sampling frequency and AAC, MP3 and G.711A
audio coding;
Super quiet holder: High precision stepping motor and precision motor driven controller ensure the holder
operate at low and stable speed without noise;
Multiple video compression standards: It supports H.265/H.264 video compression;
Multiple networking protocol: It supports ONVIF, GB/T28181, RTSP, RTMP protocol and RTMP push mode;
Sleep mode: It supports low-power consumption sleep/wake up mode. Power consumption in sleep mode
is lower than 400mW;
Multiple control protocol: It supports VISCA, PELCO-D, PELCO-P protocol, automatic recognition protocol
1.2.1 Interface
Front view

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Rear view
SDI model: HDMI/USB 3.0 Model：
Pin definition:
Pin definition:
1. Close-up lens
2. Panorama lens
3. LAN network port for panorama lens
4. SDI output 1 (panorama lens output)
5. SDI o
utput 2 (close-up lens output)
6. RS-232 control port
7. Audio input port
8. LAN network port for close-up lens
9. Power supply port (DC12V)
1. Close-up lens
2. Panorama lens
3. USB3.0 output 1 (panorama lens output)
4. HDMI output 1 (panorama lens output)
5. LAN network port for panorama lens
6. USB3.0 output 2 (close-up lens output)
7. HDMI output 2 (close-up lens output)
8. RS-232 control port
9. Audio input port
10. LAN network port for close-up lens
11. Power supply port (DC12V)
No.
Port
Definition
1
DTR
Data Terminal Ready
2
DSR
Data Set Ready
3
TXD
Transmit Data
4
GND
Signal ground
5
RXD
Receive Data
6
GND
Signal ground
7
IR OUT
IR Commander Signal IR
8
NC
No Connection

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1.2.2 Dimension
PTZ AI Tracking Camera dimension

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Chapter 2 Install Your Product
2.1 System Connection
2.1.1 Installation Layout
Tracking camera on teacher area is installed at place 1.8-2.5m from ground (distance from panoramic lens to
ground), 5-15m from blackboard (when the distance is 5-9m, 4mm panoramic lens is recommended; when
distance is 9-15m, 6mm panoramic lens is recommended). Tracking cameras should be installed near central axis
of the classroom as much as possible to get the best result of tracking camera shooting.

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2.1.2 System wiring
If the recording and broadcasting host supports LAN network control port, the concentrator can
be replaced by LAN network switch.

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Chapter 3 Use Your Product
3.1 Configuration Tool
3.1.1 Set IP address of the tracking machine
3.1.2 Configure Tracking Parameters
Setting Process
Open IVESmart configuration tool, click Settings -> IP address -> Search successively (refer to figure
below for details), the configuration interface will display all valid devices in the LAN, check type of device to
be configured and click Confirm. Note: Computer for operating IVESmart tool should be in the same LAN
with camera configured.
Stop Tracking→Set Panoramic preset and close up→Set space for platform, tracking and shield
→Set tracking parameter→start Tracking
Here, the following is a description of settings according to the process. The main interface of configuration
tool is shown in figure below.

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1. Set preset position for close up
Operation interface of setting preset position for close up is shown in Figure 5.2-2. Box indicated by arrow has a
holder control button. By controlling holder position and zoom value, it will adjust camera angle and position to
preset position and save. Settings of panoramic preset position and platform preset position are as follows:

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.
Platform preset: Control teacher tracking camera to make platform (we suggest that teachers stand in
the middle of platform, if any) get desired visual result in camera image, then click and save Platform preset.
During normal tracking, size of teacher’s image in the picture uses Platform preset as a reference. When
tracking target disappears, it can select close-up lens to go back to Platform preset.
Panoramic preset: Control teacher tracking camera to allow camera to have almost a panoramic of the
classroom (or any position). When tracking target disappears, it can select close-up lens to go back to
panoramic position.
Preset for blackboard-writing: Refer to user manual for blackboard-writing for details.
2. Set panoramic lens area
Platform area: It is the area tracked once close-up lens start up tracking. It is blackboard area on
platform generally so as to ensure that when teacher is on platform his upper body is displayed within
setting area, and it will not exceed lower margin of platform area when students in the first row sit down
Tracking area: Tracking area means scope of tracking teacher. When the tracking target goes out of the
tracking area, it will be considered tracking target losing. The tracking area can be set into polygon according
to certain environment conditions, or set student area outside of tracking area.

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Mask area: Mask area is usually the area which may impact result of teacher tracking, such as places
which may have dynamic changes such as TV, projector, doors and windows.

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3. Set tracking parameters
Target lost: when target loses, the close-up lens will return to designated preset position. This preset
position can be panoramic preset, platform preset or maintain original position.
Tracking settings:
Auto zoom: In open mode (checked), during tracking, the camera will zoom automatically
according to target distance; in off mode (unchecked), during teacher tracking, zoom remains
the value set during platform preset.
V-move: In open mode (checked) and during teacher tracking, the camera will adjust its
angle of elevation according to height of tracking target; in off mode (unchecked) and during

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teacher tracking, angle of elevation remains the value set during platform preset. If a teacher
will not step down platform in class, we suggest turning off auto zoom and v-move.
Advance parameters:
Action sensitivity: In teacher tracking mode, it is the action range required to trigger tracking
camera when the tracking target changes from stationary state to motion state. The higher the action
sensitivity, the smaller movement of tracking target that will trigger camera’s tracking motion.
H-speed: It means speed of tracking camera for horizontal tracking.
V-speed: It means speed of tracking camera for vertical tracking.
Zoom range: The bigger the range, the higher zoom extent required for camera when
tracking target steps down platform.
Lost timeout: It means time required (5s by default) for tracking camera to perform target lost
action when target is lost (optional: return to panorama preset, platform preset, or remain original
position).
Down platform sensitivity: It is used for determining if teacher steps down platform. The lower
the sensitivity, the longer teacher’s distance to blackboard it required to trigger teacher down
platform action.

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For settings of action code, refer to “7 Description of connecting recording and broadcasting
host”.
After setting, click Save Parameter. It allows to entering advance parameter settings column
to change configuration value to obtain the best result subject to specific scenes and customer
demand.
3.2 Network Update
When updating the version, it needs to update device via IVESmart configuration tools. Click
Configuration -> Network configuration & update to enter update interface, as shown below:
When upgrading, note whether camera to be upgraded is close-up camera or panorama camera,

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then click Select file -> upgrade, the following interface appears:
After upgrading is completed, the camera will perform self-inspection.
Note: After grading, you can restore factory settings by combination key [*] [#] [6] on remote
control or by remote control menu.
3.3 Recording and Broadcasting Host
3.3.1 Auto Tracking Control
The recording and broadcasting host sends command by LAN network port or concentrator RS232
serial port and controls automatic tracking motion of teacher tracking camera. In auto tracking
mode, it does not allow control camera holder rotation or zoom by IVESmart configuration tool or
remote control; in stop auto tracking mode, it allows control camera holder rotation or zoom by
IVESmart configuration tool or remote control.
1. Network receiving address
Address for teacher tracking camera to receive command can be searched in IVESmart
configuration tool, click Setting -> IP address -> search successively, as follows: