Rheem Air Sourced 270 Ambiheat Sidevent Technical Document

This water heater must be installed and serviced by a qualified person.
Please leave this guide with the householder.
Owner’s Guide
and
Installation Instructions
Air Sourced 270 Ambiheat Sidevent
Heat Pump Water Heater

An electronic copy of these Owner’s Guide and Installation Instructions can be downloaded from
rheem.com.au and rheem.co.nz.
PATENTS
This water heater may be protected by one or more patents or registered designs in the name of
Rheem Australia Pty Ltd.
TRADE MARKS
®Registered trademark of Rheem Australia Pty Ltd.
™ Trademark of Rheem Australia Pty Ltd.
Note: Every care has been taken to ensure accuracy in preparation of this publication.
No liability can be accepted for any consequences, which may arise as a result of its application.

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CONTENTS
HOUSEHOLDER
This booklet contains important information about your
new water heater, including terms of the Rheem warranty.
We recommend you read pages 7 to 35,
and the terms of the Rheem warranty on pages 4 to 6.
The other pages are intended for the installer but may be of interest.
Warranty....................................................................................................................................... 4
Safety, Warnings, Installation Notes......................................................................................... 7
About Your Water Heater.......................................................................................................... 10
Display Panel ............................................................................................................................. 14
Maintenance Requirements...................................................................................................... 29
Water Supplies........................................................................................................................... 30
Save A Service Call................................................................................................................... 33
Installation.................................................................................................................................. 36
Connections –Plumbing .......................................................................................................... 42
Connections –Electrical........................................................................................................... 45
Commissioning.......................................................................................................................... 47
Draining The Water Heater ....................................................................................................... 49
RHEEM AUSTRALIA PTY LTD, A.B.N. 21 098 823 511
www.rheem.com.au, www.rheem.co.nz
For Service Telephone 131 031 AUSTRALIA or 0800 657 335 NEW ZEALAND

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RHEEM HEAT PUMP WATER HEATER WARRANTY
- AUSTRALIA AND NEW ZEALAND ONLY -
HEAT PUMP WATER HEATER MODEL 551270
1. THE RHEEM WARRANTY –GENERAL
1.1 This warranty is given in Australia by Rheem Australia Pty Limited ABN 21 098 823 511 of 1 Alan Street,
Rydalmere New South Wales, and in New Zealand by Rheem New Zealand Limited of 475 Rosebank
Road Avondale Auckland 1026.
1.2 Rheem offer a trained and qualified national service network who will repair or replace components at
the address of the water heater subject to the terms of the Rheem warranty. Rheem Service, in addition
can provide preventative maintenance and advice on the operation of your water heater. The Rheem
Service contact number in Australia is 131031, with Contact Centre personnel available 24 hours, 7 days
a week to take your call and if necessary to arrange a service call for during normal working hours
Monday to Friday (hours subject to change) or in New Zealand on 0800 657 335.
1.3 For details about this warranty, you can contact us in Australia on 131031 or by email at
[e-mail] (not for service bookings), or in New Zealand on 0800 657 335 or by
email at [e-mail] (not for service bookings).
1.4 The terms of this warranty and what is covered by it are set out in sections 2 and 3 and apply to water
heaters manufactured from the 1st April 2021.
1.5 If a subsequent version of this warranty is published, the terms of that warranty and what is covered by
it will apply to water heaters manufactured after the date specified in the subsequent version.
2. TERMS OF THE RHEEM WARRANTY AND EXCLUSIONS TO IT
2.1 The decision of whether to repair or replace a faulty component is at Rheem’s sole discretion.
2.2 If you require a call out and we find that the fault is not covered by the Rheem warranty, you are
responsible for our standard call out charge. If you wish to have the relevant component repaired or
replaced by Rheem, that service will be at your cost.
2.3 Where a failed component or cylinder is replaced under this warranty, the balance of the original
warranty period will remain effective. The replacement does not carry a new Rheem warranty.
2.4 Where the water heater is installed outside the boundaries of a metropolitan area as defined by Rheem
or further than 25 km from either a regional Rheem branch office or an Accredited Rheem Service
Agent’s / Centre’s office, the cost of transport, insurance and travelling between the nearest branch
office or Rheem Accredited Service Agent’s / Centre’s office and the installed site shall be the owner’s
responsibility.
2.5 Where the water heater is installed in a position that does not allow safe or ready access, the cost of
that access, including the cost of additional materials handling and/or safety equipment, shall be the
owner’s responsibility. In other words, the cost of dismantling or removing cupboards, doors or walls
and the cost of any special equipment to bring the water heater to floor or ground level or to a serviceable
position is not covered by this warranty.
2.6 This warranty only applies to the original and genuine Rheem water heater in its original installed location
and any genuine Rheem replacement parts.
2.7 The Rheem warranty does not cover faults that are a result of:
a) Accidental damage to the water heater or any component (for example: (i) Acts of God such as
floods, storms, fires, lightning strikes and the like; and (ii) third party acts or omissions).
b) Misuse or abnormal use of the water heater.
c) Installation not in accordance with the Owner’s Guide and Installation Instructions or with relevant
statutory and local requirements in the State or Territory in which the water heater is installed.
d) Connection at any time to a water supply that does not comply with the water supply guidelines as
outlined in the Owner’s Guide and Installation Instructions.
e) Repairs, attempts to repair or modifications to the water heater by a person other than Rheem
Service or a Rheem Accredited Service Agent / Centre.

RHEEM HEAT PUMP WATER HEATER WARRANTY
- AUSTRALIA AND NEW ZEALAND ONLY -
5
HEAT PUMP WATER HEATER MODEL 551270
f) Faulty plumbing or faulty power supply.
g) Failure to maintain the water heater in accordance with the Owner's Guide and Installation
Instructions.
h) Transport damage.
i) Fair wear and tear from adverse conditions (for example, corrosion).
j) Cosmetic defects.
k) Ice formation in the waterways of a water heater system incorporating a freeze protection system
where the electricity supply has been switched off or has failed.
2.8 Rheem may reject a claim under this warranty in its sole discretion if a third party solar diverter is
connected to the water heater.
2.9 Subject to any statutory provisions to the contrary, this warranty excludes any and all claims for damage
to furniture, carpet, walls, foundations or any other consequential loss either directly or indirectly due to
leakage from the water heater, or due to leakage from fittings and/ or pipe work of metal, plastic or other
materials caused by water temperature, workmanship or other modes of failure.
2.10 If the water heater is not sized to supply the hot water demand in accordance with the guidelines in the
Rheem water heater literature, any resultant fault will not be covered by the Rheem warranty.
2.11 In New Zealand this warranty excludes to the extent permissible all implied warranties set out in the
Sale of Goods Act 1908 (New Zealand) and all guarantees set out in the Consumers Guarantees Act
1993 (New Zealand) to the extent that the goods are acquired for the purpose of resupply in trade
consumption in the course of a process of production or manufacture or repairing or treating in trade
other goods or fixtures on land.
3. WHAT IS COVERED BY THE RHEEM WARRANTY
FOR THE WATER HEATERS DETAILED IN THIS DOCUMENT
3.1 Rheem will repair or replace a faulty component of your water heater if it fails to operate in accordance
with its specifications as follows:
What components are
covered
The period from the date of
installation in which the
fault must appear in order to
be covered
What coverage you receive
551 series 270 model
All components
Year 1
Repair and/or replacement of the faulty
component, free of charge, including labour.
Sealed System*components
(if the water heater is installed
in a single-family
domestic dwelling)
Years 2 & 3
Repair and/or replacement of the faulty
component, free of charge, including labour.
The cylinder
(if the water heater is installed
in a single-family
domestic dwelling)
Years 2 & 3
Repair and / or replacement of the cylinder,
free of charge, including labour.
Years 4 to 7
Replacement cylinder, free of charge.
Installation and repair labour costs are the
responsibility of the owner.
The cylinder
(if the water heater is not
installed in a single-family
domestic dwelling)
Years 2 & 3
Replacement cylinder, free of charge.
Installation and repair labour costs are the
responsibility of the owner.
* The Sealed System includes components that carry refrigerant only, e.g. Compressor, Condenser, TX Valve,
Receiver / Drier, Evaporator and associated pipe work.