Riptide DoggySwim Canine S490 User manual

Canine
Hydrotherapy Pool
Owner’s Manual
S490
2014

TABLE OF CONTENTS
2
DOGGYSWIM S490 DIAGRAM 3
IMPORTANT SAFETY INFORMATION 4
INSTALLATION AND SETUP
Selecting a site for your hydrotherapy pool 5
Electrical requirements and connections 5
Checklist before filling your hydrotherapy pool 6
CONTROL PANEL OPERATIONS
Control system features 6
Heater control 6
Counter-current jets 6
Safety features 6
INSTRUCTIONS FOR USE
Initial start-up 7
Priming mode 7
Filtration cycles 7
Freeze protection 7
Circulation pump 7
Filtration 7
Main control panel operating instructions 7
KEYPAD FUNCTIONS
Power 8
Main screen 8
Start or stop accessories 8
Water temperature 8
Settings 9
Water care 9
Water care modes 9
Modifying schedules 10
Date and time 10
Keypad settings 10
Electrical configuration 11
Factory reset/audio configuration 11
About section 11
INSTRUCTIONS FOR USE
Pool ramp 12
Sand filter maintence 12
Control valve settings 12
TROUBLESHOOTING GUIDE
Diagnostics - operation 13
Fault-finding 13
MAINTENANCE
Water chemistry 14
Overview of water chemistry 14
Starting your hydrotherapy pool with new water 15
Maintaining pool water 15
Water chemistry troubleshooting 15
Doggyswim total alkalinity (TA) adjustment chart 16
Changing your hydrotherapy pool water 17
Drain operation 17
Cleaning your filters 17
Hydrotherapy pool shell care 17
Cover care 17
Cleaning care 18
Low-use or non-use periods 18
Pool winterization / long periods on non-use 18
Pool de-winterization 18
SERVICE 19
DOGGYSWIM S490 LIMITED WARRANTY 20
WARRANTY REGISTRATION FORM 22

DOGGYSWIM S490 DIAGRAM
3
Speed
(air) Control
for Jets
LED Light
Control Panel Ramp
Filters
Water
Suction
Counter-current Jets
LED Light

When installing and using this electrical equipment, basic
safety precautions should always be followed, including the
following:
1. READ AND FOLLOW ALL INSTRUCTIONS.
2. WARNING - To reduce the risk of injury, do not
permit children or dogs to use this product unless
they are closely supervised at all times.
3. In standard form the DoggySwim S490 hydrotherapy pool
requires only one supply of 240 volts 25 amp. Please consult
with a qualified electrician to verify current legislation
ALWAYS USE A QUALIFIED ELECTRICIAN TO
CONNECT THIS HYDROTHERAPY POOL TO
YOUR ELECTRICITY SUPPLY
4. DANGER - risk of accidental drowning.
Extreme caution must be exercised to prevent unauthorised
access by children. To avoid accidents, ensure that children
cannot use the DoggySwim S490 hydrotherapy pool unless
they are supervised at all times.
5. DANGER - risk of injury.
The suction fittings in the DoggySwim S490 hydrotherapy
pool are sized to match the specific water flow created by the
pump. Should the need arise to replace the suction fittings
or the pump, be sure that the flow rates are compatible.
Never operate the DoggySwim S490 hydrotherapy pool if
the suction fittings are broken or missing. Never replace a
suction fitting with one rated less than the flow rate marked
on the original suction fitting.
6. DANGER - risk of electric shock.
Do not permit any electric appliance, such as a light,
telephone, radio, or television, within 5 feet (1.5m) of the unit.
These units have an integral ground fault circuit interrupter,
but this only covers the pools own electrics.
7. WARNING - to reduce the risk of injury:
a) Before entering the hydrotherapy pool check the
temperature.
b) For dogs with a medical history of heart disease, low
or high blood pressure, circulatory system problems, or
diabetes you should consult a Veterinary surgeon before
using a hydrotherapy pool.
ADDITIONAL SAFETY INSTRUCTIONS:
1. WARNING - risk of children and dogs drowning.
Although your DoggySwim S490 hydrotherapy pool cover
is not rated as a safety cover, it is wise to always keep the
hydrotherapy pool cover securely fastened when not in use.
This will help discourage children from attempting to enter
the pool when not supervised by an adult.
2. WARNING - risk of injury.
Always use extreme caution if you intend on entering or
exiting the hydrotherapy pool. Surfaces can be very slippery
when wet. Keep all breakable objects out of the hydrotherapy
pool area.
3. WARNING - risk of injury.
Maintain water chemistry in accordance with chemical
manufacturer’s instructions.
4. WARNING - risk of shock.
The hydrotherapy pool shall not be operated in severe
weather conditions, i.e. electrical storms.
5. CAUTION - unauthorised access.
Secure the hydrotherapy pool area against unauthorised
access. Make sure all barriers meet local codes. Keep the
cover on hydrotherapy pool when not being used.
6. CAUTION - risk of damage to pool or equipment.
By performing maintenance as described later in this Owner’s
Manual, the chance of damage to your hydrotherapy pool and
it’s equipment will be greatly reduced. Never block the air
vents that lead to the equipment compartment. Doing so may
cause the hydrotherapy pool equipment to overheat.
7. CAUTION - non-approved accessories.
Using accessories not approved by the manufacturer could
void your guarantee or cause other problems. Please consult
with your authorised DoggySwim dealer.
8. CAUTION - location of your DoggySwim S490
hydrotherapy pool.
Locate your DoggySwim S490 hydrotherapy pool on a surface
that can withstand the weight bearing requirements of the
hydrotherapy pool (see Selecting a Site for your DoggySwim
S490 Hydrotherapy Pool in this Manual). Also, locate your
hydrotherapy pool in an environment that can withstand
repeated exposure to water and the possibility of a major spill.
IMPORTANT SAFETY INFORMATION
4

4
SELECTING A SITE FOR YOUR
HYDROTHERAPY POOL
Your DoggySwim S490 hydrotherapy pool was
designed for either indoor or outdoor use. Whether
indoors or outdoors, please adhere to the following
guidelines:
1. Select a site that is stable and capable of supporting
the weight of your hydrotherapy pool, its water, and
the people using it (refer to the model brochure or
contact an authorised DoggySwim dealer for the
filled weight of your hydrotherapy pool). If installed
on a suspended floor/deck, the floor/deck should
be capable of supporting your hydrotherapy pool. If
you have concerns on this matter, please contact a
qualified licensed contractor.
2. Select a surface that is flat and level. This surface
must provide continuous support for the entire bottom
of the hydrotherapy pool structure. Do not shim or
block up the hydrotherapy pool creating voids below
the base framework. If you intend to use a pit please
ensure you have adequate drainage or a soak away.
3. Avoid installing the hydrotherapy pool in a pit or
low area where water may accumulate and damage
the hydrotherapy pool or its equipment. Choose a site
where water will drain away from the hydrotherapy
pool and not towards it.
4. Important: With all installations, the DoggySwim
S490 hydrotherapy pool must be located at least
150cm [5 feet] from all electrical outlets, switches,
and other permanently installed electrical devices.
Indoor considerations: There are several
considerations when installing your DoggySwim
S490 hydrotherapy pool indoors: the environment
both around and below the hydrotherapy pool should
be water resistant. It must be capable of handling
water splashed out from the hydrotherapy pool as well
as the possibility of a leak from the vessel ( a catch
basin equivalent to the volume of your hydrotherapy
pool is recommended); it is recommended that the
room you install the hydrotherapy pool in has proper
ventilation. Proper ventilation can usually be achieved
by an exhaust fan or a dehumidifier if hydrotherapy
pool is used for less than one hour per day.
Note: Typical indoor surfaces include, but are not
limited to: concrete, wood, non-slip tile or linoleum.
Outdoor Considerations: When selecting an
outdoor site, several things should be considered.
Firstly, avoid selecting a site where excessive water
may contact the hydrotherapy pool such as from
sprinklers or a roof edge without rain gutters. If
possible, avoid areas of direct, prolonged sunlight.
The ultraviolet rays of sunlight will tend to fade and
damage your DoggySwim S490 hydrotherapy
pool cover and cabinet. Lastly, avoid locating your
hydrotherapy pool in an area where debris could
be blown into the hydrotherapy pool. If sinking your
DoggySwim S490 hydrotherapy pool into the ground
a suitable drainage system must be installed to avoid
the risk of hydrostatic pressure from rising ground
water.
Note: Typical outdoor surfaces include, but are not
limited to: concrete, brick, non-slip tile, wood-decking,
pea shingle or sand.
ELECTRICAL REQUIREMENTS
AND CONNECTIONS
All DoggySwim hydrotherapy pools must be wired in
accordance with all national electric codes. Always
use a qualified electrician to perform the electrical
installation.
WIRING DIAGRAMS
Please reference the wiring diagram that is specific to
your DoggySwim hydrotherapy pool‘s control system:
• Standard DoggySwim hydrotherapy pool 25 amp
model control system
— one input 240V 25 amp single phase.
240 VOLT INSTALLATION
Use only a qualified Licensed Electrician to make 240
Volt electrical installations.
Your 240 Volt Standard DoggySwim S490
hydrotherapy pool 25 amp model requires one fused
and dedicated electrical circuit of 25 amp and a
minimum supply wire size of 2.5mm. It is important
that these circuits are dedicated (not being used by
any other electrical appliance) or your hydrotherapy
pool may not function properly.
Position your DoggySwim S490 hydrotherapy pool at
least (1.5m) from all electrical outlets or devices.
ELECTRICIAN’S INSTRUCTIONS
We strongly recommend that a suitable seal cable
guide is installed to retain the water tight seal of the
controlboxes.Theincomingpower linemust besuitably
fused and protected to a C.E. minimum standard and
any national specific regulations required.
INSTALLATION & SET-UP
5
IMPORTANT INFORMATION
Never, under any circumstances, install
your DoggySwim S490 pool on an
electrically heated floor.

Light
Jets 2
A
Jets 1
Settings
Mode
CHECKLIST BEFORE FILLING YOUR
HYDROTHERAPY POOL
Important: The equipment should never be operated
without water in the hydrotherapy pool. Serious
damage to the equipment will occur.
1. Installing your cover:
Your DoggySwim S490 hydrotherapy pool cover comes
with tie-down straps and locking hardware to attach the
cover to the hydrotherapy pool cabinet or decking.
2. Check drain valves:
Check that the pool drain valve is fully closed.
3. Tighten equipment fittings: In the equipment
compartment, hand-tighten all PVC pipe unions,
pump bleed valve and pump drain plugs to prevent
the possibility of leakage (sometimes these fittings
loosen during shipment). Check also that all fittings
on the filter are closed (HAND TIGHT ONLY! ).
INSTALLATION & SET-UP
4. Check Valve:
Verify that all valves aside from the drainage valves
described previously are in the fully open position. A
valve that is half closed will result in a noisy pump due
to lack of water flow.
5. Fill the pool:
Fill the hydrotherapy pool to approximately the halfway
point on the skimmers.
Note: If you live in a hard water area you can fill the
pool with a 50/50 mix of hard and soft water. The
calcium balance should be between 250 and 500
parts per million.
6. Check for leaks:
After the DoggySwim S490 hydrotherapy pool is
full, but before turning the power on, check all the
fittings and equipment in the equipment compartment
for signs of leakage. If a leak is detected, except
from fittings that can be hand-tightened, call your
authorised DoggySwim dealer.
6
CONTROL PANEL OPERATIONS
CONTROL SYSTEM FEATURES
The computer based control system on DoggySwim
S490 hydrotherapy pools allow control of the water
temperature and counter-current jets at the touch of
a button.
HEATER CONTROL
You can set the water temperature up to a maximum
of 40°C. The actual temperature of the pool water is
constantly displayed on the screen. The temperature
will show once the pump has been operating for 1
minute. An LED light on the panel indicates when the
water heater is switched on.
COUNTER-CURRENT JETS
The power of the jets is controlled by the control knobs
found on the side of the pool. An LED light on the panel
indicates when the jet power is switched on.
SAFETY FEATURES
The control system has multiple safety features
including water flow protection, high and low voltage
protection, high and low temperature protection
and anti dry heating protection to guarantee the
hydrotherapy pool operates safely. The control box is
fully waterproof with International Protection Rating
(IP) 55.
B
C

Quick Guide to Control Panel SYMBOLS FUNCTION
Settings Adjust settings
Counter-current Jets 1 & 2 ON/OFF, adjust speed on Jets 1 & 2
a) Press once to turn jet on
b) Press again to turn jet off
Mode
Light ON/OFF LED Lighting
Tempº+ Adjust Temperature (+)
Tempº− Adjust Temperature (−)
MAIN CONTROL PANEL OPERATING INSTRUCTIONS
7
CONTROL PANEL OPERATIONS
INITIAL START-UP
PRIMING MODE
When your DoggySwim S490 pool is first connected
it will go into Priming mode which will last for up to 4
minutes and then the pool will begin to heat and maintain
the water temperature and the filtration cycle will begin.
FILTRATION CYCLES
The pool is fitted with 2 x 3hp jet pumps with 3 modes:
Mode 1 switches on the pump to low speed, Mode
2 switches to high speed and Mode 3 switches the
pump off.
When the pool is at the correct temperature, the pool
pump will be in Mode 3 (off). If the pool water temperature
drops by 1°, Mode 1 is activated to allow water to pass
the heater. When the correct pool water temperature is
reached the pump / filtration will stop automatically.
In addition, the pool water will be circulated for 2 hours
twice daily to filter and clean the water regardless of
duration of pool use.
FREEZE PROTECTION
If the temperature sensors within the heater detect a
very low temperature then the pumps automatically
activate to provide freeze protection. The pumps will run
continuously or periodically depending on the conditions.
CIRCULATION PUMP
The circulation pump is provided by the Mode 1 speed
setting on the pump. This operates automatically
twice a day for filtration, also when heat is required
and when the counter-current jets are in operation.
INSTRUCTIONS FOR USE
FILTRATION
The S490 features a 50sq ft fine particle removal
filter and sand filter.
The 50sq ft fine particle removal filter is quick and
easy to remove for cleaning or replacing.
The filter weir also features a fur catcher membrane.
The fur catcher is fitted above the filters and holds
back particles such as dog hair, ensuring your
DoggySwim S490 pool always operates cleanly and
efficiently. Extra fur catchers can be purchased as
required.

Light
Jets 2
Jets 1
Settings
Mode A
B
C
Light
Jets 2
Jets 1
Settings
Mode A
B
C
Light
Jets 2
Jets 1
Settings
Mode A
B
C
CONTROL PANEL OPERATIONS
KEYPAD FUNCTIONS
Power
Press any button to turn the keypad on.
After 30 minutes without activity it will
shut off.
Main screen
The main screen gives you access to
accessories and water temperature.
At the bottom of the screen you will see
any error or maintenance messages that
are present.
Start or stop accessories
To start or stop an accessory, press the
associated button. Icons will become
animated when their accessory is turned
on, and inanimate when turned off. Icons
on the screen will reflect the speed or
state of the devices running on your
pool.
When an accessory has more than two
states, press the button until it reaches
the desired setting.
Water temperature
The temperature shown at the bottom
of the screen gives the actual water
temperature. Use the up and down
arrow buttons to set the desired
temperature. The set point will appear
in blue. After 3 seconds without any
change to the set temperature value, the
current water temperature will reappear.
When the set value is lower than the
current temperature ‘Cooling to xx.x’
will appear below. When the set value
is higher than the current temperature,
‘Heating to xx.x’ will be indicated under
the value. Normally there is a short delay
before the heating starts, during which
‘Heating Suspended’ is indicated under
the value.
8

Light
Jets 2
Jets 1
Settings
Mode A
B
C
Light
Jets 2
Jets 1
Settings
Mode A
B
C
CONTROL PANEL OPERATIONS
Settings
From the home page you can access
the Settings, where you will find:
• Water Care
• Audio (where fitted)
• Date and Time
• Keypad Settings
• Electrical Configuration
• Factory Reset
• About
Use the up and down arrow buttons to
navigate the list. To select an option, press
the lit button beside it (Jets 2).
At any point you can press the Settings
button to return to the home screen or
the ‘Jets 1’ button to go back.
Water Care
The Water Care section will help you
set up your ideal filtration and heating
settings. Choose from Away from
Home, Beginner, Energy Savings,
Super Energy Savings and
Weekender, depending on your need.
Use ‘Jets 2’ button to choose your
setting. A checkmark will appear on the
selected icon to confirm.
In Energy Savings mode, the set point
will be reduced by 20°F *, which means
the heating system will not be engaged
unless the temperature falls to 20°F
below the pool’s set temperature.
The filtration schedule shown on the
screen will apply to the main filtration
pump, most likely pump 1. If your
pool uses a circulation pump
configured to run 24 hours, the
screen will show you the purge setting
instead of filtration. The purges are
pre-programmed for a fixed number of
minutes, therefore the duration will be
set to ‘N/A’ on the screen, and only the
start time can be modified.
*Default value
Water Care modes
Away from home: In this mode the pool will
always be in economy; the set point will be reduced
by 20° F and filtration will be reduced.
Beginner: The pool will never be in economy mode,
and will run a normal 8 hours of filtration a day.
Energy Savings: The pool will be in economy
mode during the peak hours of the day and resume
normal mode on the weekend.
Super Energy Savings: The pool will always be in
economy mode during peak hours, every day of the
week.
Weekender: The pool will be in economy mode
from Monday to Friday, and will run normally on the
weekend.
9

Light
Jets 2
Jets 1
Settings
Mode A
B
C
Light
Jets 2
Jets 1
Settings
Mode A
B
C
Light
Jets 2
Jets 1
Settings
Mode A
B
C
CONTROL PANEL OPERATIONS
Modifying schedules
To modify a Water Care category, use the
lit button to the right (Button C) to open
the selected Water Care menu.
You can add schedules by scrolling down
to Add, and selecting with ‘Jets 2’ button.
To delete a schedule, press the lit button
next to the garbage can icon on the top
right of the screen (Button B).
You can modify the programmed
schedules by selecting one and adjusting
it using the arrow keys. Use ‘Jets 2’ to
move between parameters.
You have several possibilities for the
schedule (Mon-Fri, weekend, every
day, or single days). The schedules will
be repeated every week. The time and
duration are set in 30 minute increments.
Once you have set the schedule, use
‘Jets 1’ to go back. Ensure you have
selected the desired Water Care option
in the main Water Care menu.
Date and Time
Here you can adjust the time format, and
change the year, date, and time. Use the
arrows to choose the setting that you
want to adjust, and select it by pressing
the ‘Jets 2’ button. Use the arrow
buttons to change the parameters, and
‘Jets 2’ to move between parameters.
‘Jets 1’ button will take you back to the
main Settings menu.
Keypad Settings
In this section you can change the
temperature unit and language. Use the
arrow keys, and move to the setting that
you would like to change. Use ‘Jets 2’
button to change your selection.
10

Light
Jets 2
Jets 1
Settings
Mode A
B
C
Light
Jets 2
Jets 1
Settings
Mode A
B
C
Light
Jets 2
Jets 1
Settings
Mode A
B
C
CONTROL PANEL OPERATIONS
Electrical Configuration
Please do not make changes in this section
unless you are a qualified electrician.
In this section you can change the low-
level configuration, number of phases, and
input current. Once you are at the setting
that you would like to change, use ‘Jets
2’ to move between parameters, and the
arrow keys to change them.
Please refer to the in.k806 TechBook for
your specific pool pack for details about
the low level settings.
Once you have reached ‘Number of
phases’ in the menu, you cannot use the
arrow keys to go back up to ‘Low-level
Configuration’. Please go back and
re-enter the Electrical Config menu.
Factory Reset/Audio Configuration
When you select Factory Reset, you will
be asked to confirm your choice. Doing
so will reset all settings to factory default.
Following a reset, you will be asked to
choose your audio source. Use the arrow
key to choose between in.stream, in.tune
and no/other audio.
This should only be done at installation or
when replacing a part.
About Section
This section shows information about
the control panel software number, and
the revision numbers of the different
components of your system.
11

to rise as indicated on the sand
filter pressure gauge, and requires
cleaning.
Sand filter pressure gauge
9-16 PSI: normal operation, 16-20
PSI: sand needs
backwash, 20-24
PSI: high risk of
pump damage.
With the control
valve in the
BACKWASH
position, the water flow is
automatically reversed through
the filter so that it is directed to
the bottom of the tank and up
through the sand, flushing the
previously trapped dirt and debris
out the waste line.
Waste pipe
Waste pipe
from sand filter.
POOL RAMP
Assembled on delivery, the non-
slip ramp can be adjusted to the
correct height by adjusting the feet.
The ramp can be placed either at
90° to the pool side or alongside
the pool. The ramp surface is
made of wood with a non-slip
covering to each section.
Care should be taken to keep the
ramp clean to avoid slipping and
injury to your dog when in use.
SAND FILTER
MAINTENANCE
The sand filter removes dirt
particles from the pool water.
When the control valve is in the
FILTER position, the pool water
is pumped through the sand bed
and the suspended dirt particles
filtered out.
The cleaned pool water is returned
from the bottom of the filter tank
back into to the pool. This process
operates continuously while the
pool is switched on, and, alongside
the standard cartridge filtration and
hair removal membrane, ensures
pure clean water whenever in use.
Periodically, the accumulated dirt
in the sand filter causes the water
flow to diminish and the pressure
12
INSTRUCTIONS FOR USE
CONTROL
VALVE
SETTINGS
Once the filter is back-washed of
dirt, set the control valve to the
RINSE position and run pump for
about a minute, then switch back to
FILTER to resume normal filtering.

FAULT-FINDING
For fault-finding and other technical help please visit the Gecko online
resource at:
www.geckoalliance.com/Documents/inxe_techbook_b_en.pdf
12 13
DIAGNOSTICS - OPERATION
Once commissioned, your DoggySwim S490 hydrotherapy pool should operate normally when properly set up.
If, however, you encounter operating problems please use this general guide. If this guide does not help you
solve the problem please contact your dealer.
OPERATING PROBLEM ANALYSIS ACTION REQUIRED
TROUBLESHOOTING GUIDE
Pool can’t start in any mode.
Water jets turns off automatically
when using the pool.
The water pumps are operating
but no water is coming out of
the jets.
Pool water is heating slowly
and / or not reaching required
temperature.
The power of the jets is low.
The jet water power fluctuates.
• Power is off.
• Electric control failure (display
shows error message).
• The default time setting has
switched of the jets.
• The pump motor is overheating.
• The water pump has an airlock.
• Filter cartridge needs cleaning
• There is no cover on the pool
creating heat loss.
• Heater is faulty.
• The jets are blocked.
• The water pump’s air valve is not
fully open.
• Filter is blocked.
• There is not enough water in
the pool.
Check the power supply to the
pool. Check the error message
on pages 10-12 and contact your
dealer.
Press the pump button to restart
the pump. Stop running pump for
1 hour until cool and then restart
the pump
Try to restart the jet. Introduce
water into the filter opening to
clear any possible air block.
Re-set the temperature.
Clean or replace the filter.
Put the cover on the pool.
Contact your dealer.
Check whether there are foreign
bodies inside the jets.
Check if water pump’s valve is
fully open.
Check whether there are foreign
bodies inside the filter.
Add more water to the pool.

WATER CHEMISTRY
Tap water that is safe to drink is not always right for
your hydrotherapy pool. Normal tap water is usually
filled with minerals and micro-contaminants that are not
visible to the naked eye. Properly testing and treating
your pool water is essential for the health of your
hydrotherapy pool as well as the people that use it.
Proper chemical maintenance can control and
help prevent the following:
1. Bacteria, algae and fungi, which can spread disease
and infection to humans.
2. Staining and scale build-up on your hydrotherapy
pool shell, equipment, and piping.
3. Clogged filters.
Note 1: When using chemicals, always follow the
instructions provided on the manufacturer’s labels.
Note 2: Use an accurate test kit to perform all
chemistry tests.
Note 3: Never mix chemicals.
Note 4: Always add chemicals directly to the pool
water, evenly spreading the chemicals over the
surface. Run the filter pump for 15 or more minutes
after applying any chemical.
OVERVIEW OF WATER CHEMISTRY
1. Sanitation
Sanitisers kill bacteria and keep the water clean.
Effective and safe sanitisers include any of the
following: STABILISED CHLORINE GRANULES OR
TABLETS (sodium dichloro isocyanurate dihydrate).
Note: Trichlor chlorine tablets and/or non-dichlor
granular chlorines must not be used in your
hydrotherapy pool , they may damage the hydrotherapy
pool , voiding your warranty.
2. Weekly shock dose
As your hydrotherapy pool is used, non-filterable
wastes, including perspiration, oils etc, will build
up in the water. These substances make the water
unattractive in appearance and odour, and can
also interfere with sanitizer effectiveness. Normal
sanitation does not eliminate these waste substances
but shock dosing does. Shock dosing is achieved by
‘shocking’ the pool water with a weekly dose of NON
CHLORINE SHOCK.
MAINTENANCE
3. pH Control
Proper pH balance is extremely important in controlling
bacteria, providing water that’s comfortable for the
user, and in preventing damage to the hydrotherapy
pool and its equipment. Using the scale of 0-14, pH
is the measure of acidity and alkaline in the water. pH
levels under 7.0 are acidic while pH levels over 7.0 are
alkaline. The proper pH range for a pool is 7.2 to 7.6.
High pH levels (over 7.6) can cause the following:
Scale build-up on the hydrotherapy pool and its
equipment, cloudy water, a prematurely dirty filter, and
less effective chlorine sanitation. To correct high pH
levels, add a pH DECREASER.
Low pH levels (under 7.4) can cause the
following: Discomfort to the user and corrosion to
the hydrotherapy pool and its equipment. To correct
low pH levels, add a pH INCREASER.
Note: Never use muriatic or hydrochloric acid to
adjust pH as it can damage your hydrotherapy pool
shell and surroundings.
4. Total alkalinity (TA)
Total Alkalinity (TA) is the measure of carbonates and
bicarbonates in the pool water. Low TA can cause pH
to be unstable, bouncing from one level to another,
causing the water to be corrosive or scale forming to
the hydrotherapy pool and it’s equipment. To correct
low TA, add a TOTAL ALKALINITY INCREASER. High
TA can cause scale build-up, cloudy water, as well as
other pH problems. To correct high TA, contact your
authorised DoggySwim dealer.
5. Calcium hardness (CH) 250-500 PPM
Calcium hardness (CH) is the measure of dissolved
calcium in the water. Low CH (soft water) can result in
staining to the hydrotherapy pool’s surface as well as
corrosion to the hydrotherapy pool and it’s equipment.
To correct low CH, add a CALCIUM HARDNESS
INCREASER. High CH (hard water) can cause cloudy
water as well as rough scale build-up on the pool’s
surface and equipment. To correct or manage high
CH, contact your authorised DoggySwim dealer.
6. Stain & scale control
Stain and scale problems are common in hot water
environments. To help prevent and control staining
and scaling, add a STAIN & SCALE INHIBITOR.
7. Foam control
Water emulsifies shampoo, soap and detergents, and
combined with high water temperatures, can cause
surface foaming. To prevent and control foam on the
surface of the hydrotherapy pool water add a small
amount of FOAM REDUCER.
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8. Clearing cloudy water
There are two basic reasons that hydrotherapy pool
water becomes cloudy. First, non-filterable liquid
wastes (perspiration, etc.) have contaminated the
water. To remove these waste substances, shock
the water (as described previously). Second, non-
filterable micro-particulate wastes (dust, etc.) have
contaminated the water. To remove these waste
substances, use a WATER CLARIFIER.
9. Sanitising with non-chlorine shock
(potassium peroxymonosulfate)
When sanitising your hydrotherapy pool with Non-
Chlorine Shock you should add the correct dose
directly to the hydrotherapy pool water with the jets
running.
Non-Chlorine Shock will give up to, two hours of safe
bathing. If you use the pool for more than two hours it
will be necessary to re-dose.
On a weekly basis it is important to shock your pool
with NON CHLORINE SHOCK.
Note: Use only branded Hot Tub Barn chemicals to
ensure premium performance.
STARTING YOUR HYDROTHERAPY POOL
WITH NEW WATER
1. As your hydrotherapy pool fills with tap water,
add 10 teaspoons of STABILISED CHLORINE
GRANULES, then place the floating chlorinator with
chlorine tablets into the water on its lowest setting.
Note: If you live in a hard water area you can fill the
pool with a 50/50 mix of hard and soft water. The
calcium balance should be between 250 and 500
parts per million.
2. When the hydrotherapy pool is completely filled
with water complete the following.
3. Test the Calcium Hardness (CH) of your water and
adjust to 250-500ppm.
4. Test and adjust the Total Alkalinity (TA) to the range
of 125-150 PPM (parts per million).
5. Test and adjust the pH to the range of 7.4-7.6.
6. After the water has circulated for approximately
a quarter of an hour, retest the chlorine level in your
water and add the correct amount to raise the level to
between 3—5 PPM.
Start-up water chemistry is now complete. However,
it may take several days for the filter to completely
clear the water.
MAINTENANCE
MAINTAINING POOL WATER
Sanitizer and pH Levels
It is important to test and adjust the sanitizer and pH
levels of your hydrotherapy pool on a daily basis.
With each sanitizer test, adjust the floating chlorinator
to let more or less chlorine into the water, keeping the
chlorine level to: 3—5 PPM
Shock dose
Once a week, and when the hydrotherapy pool is
not in use, shock dose the pool water by adding the
following:
Add eight tablespoons of NON CHLORINE SHOCK
into the pool, followed by 10 tsp of CHLORINE
GRANULES which will raise the PPM to 10 for a
short while.
Stain and scale control
Use a STAIN & SCALE INHIBITOR as per the
instructions on the manufacturer’s label.
Foam control
As required, use FOAM REDUCER as per the
instructions on the manufacturer’s label.
Cloudy water prevention and control
Use a WATER CLARIFIER as per the instructions on
the manufacturer’s label. If the hydrotherapy pool water
is cloudy call your DoggySwim dealer for advice.
WATER CHEMISTRY TROUBLESHOOTING
Prior to each hydrotherapy pool use, check the
water. If the water appears cloudy or off-colour, has
significant surface foam or smells of chlorine, then
there is a problem with the water and it needs to be
treated or drained. Using the pool in these conditions
could result in a skin rash or other irritation.
For assistance in handling water chemistry problems,
consult your authorised DoggySwim dealer or another
service centre capable of giving detailed advice.
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Additions based upon: 2.4kg Sodium Bisulphate reducing the TA by 20.00mg/L per 50.00 cubic metres 2.0kg Sodium Bicarbonate Increasing the TA by 20.00mg/L per 50.00 cubic metres DOGGYSWIM S490 TOTAL ALKALINITY (TA) ADJUSTMENT Volume Alkalinity Chemical Addition Total alkalinity adjustment required in mg/L (Metre³) Effect 10 20 30 40 50 60 70 80 90 100
DOGGYSWIM S490 7.500 Reduce Sodium Bisulphate- ‘pH Reducer’ 139.20g 278.40g 417.60g 556.80g 696.00g 835.20g 974.40g 1113.60g 1252.80g 1392.00g 7.500 Increase Sodium Bicarbonate – ‘Alkalinity Increaser’ 116.00g 232.00g 348.00g 464.00g 580.00g 696.00g 812.00g 928.00g 1044.00g 1160.00g

CAUTION: Using a brush to clean a cartridge could
damage it. Commercially available cartridge cleaners
may be used and can be obtained from your authorised
DoggySwim dealer.
HYDROTHERAPY POOL SHELL CARE
Your DoggySwim S490 hydrotherapy pool surface is
durable and easy to clean:
Hydrotherapy pool shell surface:
For normal cleaning use WATERLINE CLEANER.
Apply cleaner using a soft, damp cloth or sponge.
Rinse well and dry with a clean cloth.
General cleaning:
To remove grease, oil, paint and ink stains, use 25%
isopropyl (rubbing) alcohol in water.
Note 1: Never allow your hydrotherapy pool surface
to come in contact with acetone (nail polish remover),
nail polish, dry cleaning solution, lacquer thinners,
gasoline, pine oil, abrasive cleaners or any other
harsh chemical. These chemicals can damage your
hydrotherapy pool shell and void your warranty.
Note 2: Avoid using cleaning agents that will leave
suds in your hydrotherapy pool water.
COVER CARE
Your cover has a one year warranty.
Basic instructions are provided below. It is important
that you refer to the information that came with your
cover, which provides detailed information on caring
for your cover and what to do to protect its warranty.
Cleaning and conditioning your cover:
On a monthly basis, complete the following:
1. Remove the cover and lay it down on a flat, clean
surface.
2. Rinse the cover with a garden hose to remove any
loose debris.
3. Using a soft bristle brush, clean the top (vinyl
portion) of the cover with a mild solution of washing
up liquid — about one teaspoon of soap to two gallons
of water. Scrub the cover, using a gentle circular
motion, being careful not to let any areas of the cover
dry before rinsing with water.
4. Rinse the cover thoroughly and then dry with a
clean cloth.
5. We recommend the use of 303 Protectant to give
your cover a shiny appearance and UV protection.
6. Wipe and/or rinse any dirt from the bottom side of
the cover.
7. Replace the cover and secure with cover locks.
CHANGING THE POOL WATER
Depending on usage, your pool water will need to be
changed approximately every 1-4 months or whenever
your pool water becomes difficult to manage.
DRAIN OPERATION
Drain open
Locate drain valve at floor level.
To empty the water from the pool
remove the screw-cap from pipe.
Twist anti clockwise and pull pipe
out. Water will now drain out
- allow to drain by gravity only.
Drain closed
To fill the pool up with water, screw
cap onto pipe. Push and turn anti
clockwise to lock closed.
Note 1: Drain water to an area that can handle the
water volume of your hydrotherapy pool.
Note 2: If draining water onto vegetation, make sure
that the sanitizer level (chlorine level) of your pool
water is 0 PPM.
4. To clean the hydrotherapy pool shell refer to
‘HYDROTHERAPY POOL SHELL CARE’.
Steps to refill your hydrotherapy pool:
1. Check that the drain is fully closed.
2. Close door to Equipment Compartment.
3. Refill hydrotherapy pool with tap water. Fill the
hydrotherapy pool to the midway level of the skimmer
in each section. The depth should be approximately
100mm down from top rim of the hydrotherapy pool.
4. Restore electrical power supply.
5. See ‘Starting Your Hydrotherapy Pool with New
Water’ under ‘Water Chemistry’.
CLEANING THE FILTERS
The filters are located inside the skimmer. Clean your
skimmer after each use. Put your hand into the skimmer
and remove each filter one at a time. On a regular
basis it is important to remove excessive pollution
and organic matter including dog fur from the filters.
It is recommend that on a regular basis the filters are
either cleaned with INSTANT FILTER CLEANER or
allowed to soak overnight in CARTRIDGE CLEANER.
In either case after degreasing use a high pressure
hose or pressure cleaner to remove cleaner residue
and calcium.
Filter replacement:
Replace the filters every 3-6 months or when
necessary. Only use genuine DoggySwim filter
cartridge replacements.
MAINTENANCE
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CLEANING CARE
Vacuuming the hydrotherapy pool:
Debris from wind, trees and muddy paws will
occasionally accumulate on the bottom of your pool.
Your pool’s filtration system will remove the smaller
debris. Debris that is too large or too heavy for the
filtration system will have to be removed by the use
of a pool vacuum. If you do not have a pool vacuum,
please visit www.hottubbarn.co.uk
Cleaning the scum line:
With normal use of your pool, body oils will build
up on the surface of the water, sometimes leaving a
scum line around the perimeter of your hydrotherapy
pool shell. This scum line can easily be removed with
waterline cleaner or its equivalent.
LOW-USE OR NON-USE PERIODS
At certain times of the year you may not use your
hydrotherapy pool as often as expected. For these low-
use or no-use periods, we recommend the following:
Low-use:
If your pool is being used less than once per month,
then you may wish to lower the temperature setting
by approximately 15°C. Lowering the temperature on
your pool will cut your cost of operation if you are not
using the pool for extended periods, however, you will
need to adjust the temperature setting approximately
4 hours before each use to heat the pool to the
desired level.
No use for 1-2 weeks:
If you plan to not use your hydrotherapy pool for one-
two weeks, then we suggest that you not make any
changes in operating your pool.
No use for 2-6 weeks:
If you plan to not use your pool for two-six weeks,
then you may wish to lower the temperature setting to
approximately 26°C during the No-Use period.
No use for over 6 weeks:
If you plan to not use your pool for over six weeks, then
it is suggested that you take the following steps:
MAINTENANCE
POOL WINTERIZATION / LONG PERIODS
ON NON-USE
1. Drain the water from the hydrotherapy pool (see
‘Steps to drain your hydrotherapy pool’ under
‘Changing your hydrotherapy pool water” in this
owner’s manual).
2. Drain the pool equipment. This is done by removing
the drain plug from the pumps, loosening all PVC pipe
unions and pump air bleed valves in the equipment
compartment. On the base of the filter columns there
is a drain plug which you need to unscrew.
3.Cleanthehydrotherapypoolshell (see‘Hydrotherapy
pool shell care’ in this owner’s manual).
4. Remove filter cartridge(s), clean filter (see ‘Cleaning
your filter’ in this owner’s manual), allow to dry, and
then store inside your garage or home.
5. Reattach and secure cover to the hydrotherapy
pool
POOL DE-WINTERIZATION
De-Winterisation is completed by reversing the above
procedure and then refilling the hydrotherapy pool
(see ‘Steps to refill your hydrotherapy pool’ under
‘Changing your pool water’ in this owner’s manual).
Note: If your hydrotherapy pool water is not emptied
during periods of No-Use, you should test and
chemically treat the water approximately once per
week. Not doing so may lead to corrosion, staining
and/or scaling to your hydrotherapy pool and its
equipment. If there is no one available to take care
of the hydrotherapy pool on a weekly basis, then it is
recommended that you winterise your hydrotherapy
pool as described above.
Before requesting service from your dealer, refer to
the TROUBLE SHOOTING GUIDE in this owner’s
manual to determine the necessary coarse of action. If
you are not able to solve the problem using the trouble
shooting guide, please contact your authorised
DoggySwim dealer.
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GUARANTEE SERVICE
If your DoggySwim S490 hydrotherapy pool fails
within the guarantee period and within the scope of
its guarantee, contact your authorised dealer and
schedule a service call.
Note: Damage caused by repairs made by someone
other than an authorised Riptide technician will not be
covered by your warranty.
NON-GUARANTEE SERVICE
We recommend having an authorised DoggySwim
technician perform all repairs on your hydrotherapy
pool that fail outside of warranty coverage or beyond
the warranty period. If you are not able to use an
authorised Riptide technician, we encourage you to
request and use genuine Riptide replacement parts.
If you are not able to obtain service in your area, call us
on 01245 265036.
For chemicals and accessories we recommend
www.hottubbarn.co.uk
PURCHASE INFORMATION
YOUR HYDROTHERAPY POOL SERIAL NUMBER
PURCHASE DATE
DELIVERY DATE
Riptide Pools Limited
41B Robjohns Road,
Chelmsford
Essex
CM1 3AG
Tel: [phone]
Company No. 06356472
VAT Registration No. 921904829
SERVICE
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2Year UV Resistant Synthetic Wood
Cabinet Warranty
DoggySwim warrants the UV Resistant Synthetic
Woodcabinet materialnot topeel, crack,wrinkle,blister
or delaminate and to be free from defects in
workmanship for a period of three years from the
Hydrotherapy pool’s delivery date. This warranty
specifically covers the cabinet’s structural integrity,
including all glue and integral bonded joints.
2Year Component Warranty
DoggySwim warrants the electrical components,
pumps, ozone generators, and other DoggySwim
Hydrotherapy pool components against malfunction
or defects in workmanship for a period of two years
from its delivery date. Filter cartridges, light bulbs
and cover locks are not included in this warranty, but
are warranted to be free from defects in materials or
workmanship at the time of delivery to the original
consumer purchaser.
1Year Trim (Tile) And Cover Warranty
DoggySwim warrants the cosmetic trim and
hydrotherapy pool cover to be free from defects in
materials and workmanship for a period of one year
from the Hydrotherapy pool’s delivery date.
Riptide Pools Limited
United Kingdom
2Year Structural / 2Year Surface Warranty
DoggySwim warrants the galvanised steel sub frame
not to crack or fracture for a period of five years
from delivery date. Additionally, the Aristech surface
material of the DoggySwim S490 Hydrotherapy pool
is warranted not to peel, crack, wrinkle, blister, yellow,
efface or delaminate for a period of five years from
the Exercise Pool/Hydrotherapy pool’s delivery date.
The Aristech surfaces are non-permeable and will not
absorb odours, bacteria or pollutants.
2Year No Leak Warranty
DoggySwim warrants the DoggySwim S490
Hydrotherapy pool not to leak for a period of three
years from its delivery date. This warranty specifically
covers leaks from the wall fittings, jet fittings, internal
plumbing, internal glue joints, freeze drains and all
bonded parts including the filter chamber, light lens
and counter currents.
2Year Lavaflow 3000 Warranty
DoggySwim warrants the Lavaflow 3000 heater
against fault in manufacture or faulty workmanship.
LIMITED WARRANTY
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