Riptide DoggySwim Canine S490 User manual

Canine
Hydrotherapy Pool
Owner’s Manual
S490
2014

TABLE OF CONTENTS
2
DOGGYSWIM S490 DIAGRAM 3
IMPORTANT SAFETY INFORMATION 4
INSTALLATION AND SETUP
Selecting a site for your hydrotherapy pool 5
Electrical requirements and connections 5
Checklist before filling your hydrotherapy pool 6
CONTROL PANEL OPERATIONS
Control system features 6
Heater control 6
Counter-current jets 6
Safety features 6
INSTRUCTIONS FOR USE
Initial start-up 7
Priming mode 7
Filtration cycles 7
Freeze protection 7
Circulation pump 7
Filtration 7
Main control panel operating instructions 7
KEYPAD FUNCTIONS
Power 8
Main screen 8
Start or stop accessories 8
Water temperature 8
Settings 9
Water care 9
Water care modes 9
Modifying schedules 10
Date and time 10
Keypad settings 10
Electrical configuration 11
Factory reset/audio configuration 11
About section 11
INSTRUCTIONS FOR USE
Pool ramp 12
Sand filter maintence 12
Control valve settings 12
TROUBLESHOOTING GUIDE
Diagnostics - operation 13
Fault-finding 13
MAINTENANCE
Water chemistry 14
Overview of water chemistry 14
Starting your hydrotherapy pool with new water 15
Maintaining pool water 15
Water chemistry troubleshooting 15
Doggyswim total alkalinity (TA) adjustment chart 16
Changing your hydrotherapy pool water 17
Drain operation 17
Cleaning your filters 17
Hydrotherapy pool shell care 17
Cover care 17
Cleaning care 18
Low-use or non-use periods 18
Pool winterization / long periods on non-use 18
Pool de-winterization 18
SERVICE 19
DOGGYSWIM S490 LIMITED WARRANTY 20
WARRANTY REGISTRATION FORM 22

DOGGYSWIM S490 DIAGRAM
3
Speed
(air) Control
for Jets
LED Light
Control Panel Ramp
Filters
Water
Suction
Counter-current Jets
LED Light

When installing and using this electrical equipment, basic
safety precautions should always be followed, including the
following:
1. READ AND FOLLOW ALL INSTRUCTIONS.
2. WARNING - To reduce the risk of injury, do not
permit children or dogs to use this product unless
they are closely supervised at all times.
3. In standard form the DoggySwim S490 hydrotherapy pool
requires only one supply of 240 volts 25 amp. Please consult
with a qualified electrician to verify current legislation
ALWAYS USE A QUALIFIED ELECTRICIAN TO
CONNECT THIS HYDROTHERAPY POOL TO
YOUR ELECTRICITY SUPPLY
4. DANGER - risk of accidental drowning.
Extreme caution must be exercised to prevent unauthorised
access by children. To avoid accidents, ensure that children
cannot use the DoggySwim S490 hydrotherapy pool unless
they are supervised at all times.
5. DANGER - risk of injury.
The suction fittings in the DoggySwim S490 hydrotherapy
pool are sized to match the specific water flow created by the
pump. Should the need arise to replace the suction fittings
or the pump, be sure that the flow rates are compatible.
Never operate the DoggySwim S490 hydrotherapy pool if
the suction fittings are broken or missing. Never replace a
suction fitting with one rated less than the flow rate marked
on the original suction fitting.
6. DANGER - risk of electric shock.
Do not permit any electric appliance, such as a light,
telephone, radio, or television, within 5 feet (1.5m) of the unit.
These units have an integral ground fault circuit interrupter,
but this only covers the pools own electrics.
7. WARNING - to reduce the risk of injury:
a) Before entering the hydrotherapy pool check the
temperature.
b) For dogs with a medical history of heart disease, low
or high blood pressure, circulatory system problems, or
diabetes you should consult a Veterinary surgeon before
using a hydrotherapy pool.
ADDITIONAL SAFETY INSTRUCTIONS:
1. WARNING - risk of children and dogs drowning.
Although your DoggySwim S490 hydrotherapy pool cover
is not rated as a safety cover, it is wise to always keep the
hydrotherapy pool cover securely fastened when not in use.
This will help discourage children from attempting to enter
the pool when not supervised by an adult.
2. WARNING - risk of injury.
Always use extreme caution if you intend on entering or
exiting the hydrotherapy pool. Surfaces can be very slippery
when wet. Keep all breakable objects out of the hydrotherapy
pool area.
3. WARNING - risk of injury.
Maintain water chemistry in accordance with chemical
manufacturer’s instructions.
4. WARNING - risk of shock.
The hydrotherapy pool shall not be operated in severe
weather conditions, i.e. electrical storms.
5. CAUTION - unauthorised access.
Secure the hydrotherapy pool area against unauthorised
access. Make sure all barriers meet local codes. Keep the
cover on hydrotherapy pool when not being used.
6. CAUTION - risk of damage to pool or equipment.
By performing maintenance as described later in this Owner’s
Manual, the chance of damage to your hydrotherapy pool and
it’s equipment will be greatly reduced. Never block the air
vents that lead to the equipment compartment. Doing so may
cause the hydrotherapy pool equipment to overheat.
7. CAUTION - non-approved accessories.
Using accessories not approved by the manufacturer could
void your guarantee or cause other problems. Please consult
with your authorised DoggySwim dealer.
8. CAUTION - location of your DoggySwim S490
hydrotherapy pool.
Locate your DoggySwim S490 hydrotherapy pool on a surface
that can withstand the weight bearing requirements of the
hydrotherapy pool (see Selecting a Site for your DoggySwim
S490 Hydrotherapy Pool in this Manual). Also, locate your
hydrotherapy pool in an environment that can withstand
repeated exposure to water and the possibility of a major spill.
IMPORTANT SAFETY INFORMATION
4

4
SELECTING A SITE FOR YOUR
HYDROTHERAPY POOL
Your DoggySwim S490 hydrotherapy pool was
designed for either indoor or outdoor use. Whether
indoors or outdoors, please adhere to the following
guidelines:
1. Select a site that is stable and capable of supporting
the weight of your hydrotherapy pool, its water, and
the people using it (refer to the model brochure or
contact an authorised DoggySwim dealer for the
filled weight of your hydrotherapy pool). If installed
on a suspended floor/deck, the floor/deck should
be capable of supporting your hydrotherapy pool. If
you have concerns on this matter, please contact a
qualified licensed contractor.
2. Select a surface that is flat and level. This surface
must provide continuous support for the entire bottom
of the hydrotherapy pool structure. Do not shim or
block up the hydrotherapy pool creating voids below
the base framework. If you intend to use a pit please
ensure you have adequate drainage or a soak away.
3. Avoid installing the hydrotherapy pool in a pit or
low area where water may accumulate and damage
the hydrotherapy pool or its equipment. Choose a site
where water will drain away from the hydrotherapy
pool and not towards it.
4. Important: With all installations, the DoggySwim
S490 hydrotherapy pool must be located at least
150cm [5 feet] from all electrical outlets, switches,
and other permanently installed electrical devices.
Indoor considerations: There are several
considerations when installing your DoggySwim
S490 hydrotherapy pool indoors: the environment
both around and below the hydrotherapy pool should
be water resistant. It must be capable of handling
water splashed out from the hydrotherapy pool as well
as the possibility of a leak from the vessel ( a catch
basin equivalent to the volume of your hydrotherapy
pool is recommended); it is recommended that the
room you install the hydrotherapy pool in has proper
ventilation. Proper ventilation can usually be achieved
by an exhaust fan or a dehumidifier if hydrotherapy
pool is used for less than one hour per day.
Note: Typical indoor surfaces include, but are not
limited to: concrete, wood, non-slip tile or linoleum.
Outdoor Considerations: When selecting an
outdoor site, several things should be considered.
Firstly, avoid selecting a site where excessive water
may contact the hydrotherapy pool such as from
sprinklers or a roof edge without rain gutters. If
possible, avoid areas of direct, prolonged sunlight.
The ultraviolet rays of sunlight will tend to fade and
damage your DoggySwim S490 hydrotherapy
pool cover and cabinet. Lastly, avoid locating your
hydrotherapy pool in an area where debris could
be blown into the hydrotherapy pool. If sinking your
DoggySwim S490 hydrotherapy pool into the ground
a suitable drainage system must be installed to avoid
the risk of hydrostatic pressure from rising ground
water.
Note: Typical outdoor surfaces include, but are not
limited to: concrete, brick, non-slip tile, wood-decking,
pea shingle or sand.
ELECTRICAL REQUIREMENTS
AND CONNECTIONS
All DoggySwim hydrotherapy pools must be wired in
accordance with all national electric codes. Always
use a qualified electrician to perform the electrical
installation.
WIRING DIAGRAMS
Please reference the wiring diagram that is specific to
your DoggySwim hydrotherapy pool‘s control system:
• Standard DoggySwim hydrotherapy pool 25 amp
model control system
— one input 240V 25 amp single phase.
240 VOLT INSTALLATION
Use only a qualified Licensed Electrician to make 240
Volt electrical installations.
Your 240 Volt Standard DoggySwim S490
hydrotherapy pool 25 amp model requires one fused
and dedicated electrical circuit of 25 amp and a
minimum supply wire size of 2.5mm. It is important
that these circuits are dedicated (not being used by
any other electrical appliance) or your hydrotherapy
pool may not function properly.
Position your DoggySwim S490 hydrotherapy pool at
least (1.5m) from all electrical outlets or devices.
ELECTRICIAN’S INSTRUCTIONS
We strongly recommend that a suitable seal cable
guide is installed to retain the water tight seal of the
controlboxes.Theincomingpower linemust besuitably
fused and protected to a C.E. minimum standard and
any national specific regulations required.
INSTALLATION & SET-UP
5
IMPORTANT INFORMATION
Never, under any circumstances, install
your DoggySwim S490 pool on an
electrically heated floor.

Light
Jets 2
A
Jets 1
Settings
Mode
CHECKLIST BEFORE FILLING YOUR
HYDROTHERAPY POOL
Important: The equipment should never be operated
without water in the hydrotherapy pool. Serious
damage to the equipment will occur.
1. Installing your cover:
Your DoggySwim S490 hydrotherapy pool cover comes
with tie-down straps and locking hardware to attach the
cover to the hydrotherapy pool cabinet or decking.
2. Check drain valves:
Check that the pool drain valve is fully closed.
3. Tighten equipment fittings: In the equipment
compartment, hand-tighten all PVC pipe unions,
pump bleed valve and pump drain plugs to prevent
the possibility of leakage (sometimes these fittings
loosen during shipment). Check also that all fittings
on the filter are closed (HAND TIGHT ONLY! ).
INSTALLATION & SET-UP
4. Check Valve:
Verify that all valves aside from the drainage valves
described previously are in the fully open position. A
valve that is half closed will result in a noisy pump due
to lack of water flow.
5. Fill the pool:
Fill the hydrotherapy pool to approximately the halfway
point on the skimmers.
Note: If you live in a hard water area you can fill the
pool with a 50/50 mix of hard and soft water. The
calcium balance should be between 250 and 500
parts per million.
6. Check for leaks:
After the DoggySwim S490 hydrotherapy pool is
full, but before turning the power on, check all the
fittings and equipment in the equipment compartment
for signs of leakage. If a leak is detected, except
from fittings that can be hand-tightened, call your
authorised DoggySwim dealer.
6
CONTROL PANEL OPERATIONS
CONTROL SYSTEM FEATURES
The computer based control system on DoggySwim
S490 hydrotherapy pools allow control of the water
temperature and counter-current jets at the touch of
a button.
HEATER CONTROL
You can set the water temperature up to a maximum
of 40°C. The actual temperature of the pool water is
constantly displayed on the screen. The temperature
will show once the pump has been operating for 1
minute. An LED light on the panel indicates when the
water heater is switched on.
COUNTER-CURRENT JETS
The power of the jets is controlled by the control knobs
found on the side of the pool. An LED light on the panel
indicates when the jet power is switched on.
SAFETY FEATURES
The control system has multiple safety features
including water flow protection, high and low voltage
protection, high and low temperature protection
and anti dry heating protection to guarantee the
hydrotherapy pool operates safely. The control box is
fully waterproof with International Protection Rating
(IP) 55.
B
C

Quick Guide to Control Panel SYMBOLS FUNCTION
Settings Adjust settings
Counter-current Jets 1 & 2 ON/OFF, adjust speed on Jets 1 & 2
a) Press once to turn jet on
b) Press again to turn jet off
Mode
Light ON/OFF LED Lighting
Tempº+ Adjust Temperature (+)
Tempº− Adjust Temperature (−)
MAIN CONTROL PANEL OPERATING INSTRUCTIONS
7
CONTROL PANEL OPERATIONS
INITIAL START-UP
PRIMING MODE
When your DoggySwim S490 pool is first connected
it will go into Priming mode which will last for up to 4
minutes and then the pool will begin to heat and maintain
the water temperature and the filtration cycle will begin.
FILTRATION CYCLES
The pool is fitted with 2 x 3hp jet pumps with 3 modes:
Mode 1 switches on the pump to low speed, Mode
2 switches to high speed and Mode 3 switches the
pump off.
When the pool is at the correct temperature, the pool
pump will be in Mode 3 (off). If the pool water temperature
drops by 1°, Mode 1 is activated to allow water to pass
the heater. When the correct pool water temperature is
reached the pump / filtration will stop automatically.
In addition, the pool water will be circulated for 2 hours
twice daily to filter and clean the water regardless of
duration of pool use.
FREEZE PROTECTION
If the temperature sensors within the heater detect a
very low temperature then the pumps automatically
activate to provide freeze protection. The pumps will run
continuously or periodically depending on the conditions.
CIRCULATION PUMP
The circulation pump is provided by the Mode 1 speed
setting on the pump. This operates automatically
twice a day for filtration, also when heat is required
and when the counter-current jets are in operation.
INSTRUCTIONS FOR USE
FILTRATION
The S490 features a 50sq ft fine particle removal
filter and sand filter.
The 50sq ft fine particle removal filter is quick and
easy to remove for cleaning or replacing.
The filter weir also features a fur catcher membrane.
The fur catcher is fitted above the filters and holds
back particles such as dog hair, ensuring your
DoggySwim S490 pool always operates cleanly and
efficiently. Extra fur catchers can be purchased as
required.

Light
Jets 2
Jets 1
Settings
Mode A
B
C
Light
Jets 2
Jets 1
Settings
Mode A
B
C
Light
Jets 2
Jets 1
Settings
Mode A
B
C
CONTROL PANEL OPERATIONS
KEYPAD FUNCTIONS
Power
Press any button to turn the keypad on.
After 30 minutes without activity it will
shut off.
Main screen
The main screen gives you access to
accessories and water temperature.
At the bottom of the screen you will see
any error or maintenance messages that
are present.
Start or stop accessories
To start or stop an accessory, press the
associated button. Icons will become
animated when their accessory is turned
on, and inanimate when turned off. Icons
on the screen will reflect the speed or
state of the devices running on your
pool.
When an accessory has more than two
states, press the button until it reaches
the desired setting.
Water temperature
The temperature shown at the bottom
of the screen gives the actual water
temperature. Use the up and down
arrow buttons to set the desired
temperature. The set point will appear
in blue. After 3 seconds without any
change to the set temperature value, the
current water temperature will reappear.
When the set value is lower than the
current temperature ‘Cooling to xx.x’
will appear below. When the set value
is higher than the current temperature,
‘Heating to xx.x’ will be indicated under
the value. Normally there is a short delay
before the heating starts, during which
‘Heating Suspended’ is indicated under
the value.
8

Light
Jets 2
Jets 1
Settings
Mode A
B
C
Light
Jets 2
Jets 1
Settings
Mode A
B
C
CONTROL PANEL OPERATIONS
Settings
From the home page you can access
the Settings, where you will find:
• Water Care
• Audio (where fitted)
• Date and Time
• Keypad Settings
• Electrical Configuration
• Factory Reset
• About
Use the up and down arrow buttons to
navigate the list. To select an option, press
the lit button beside it (Jets 2).
At any point you can press the Settings
button to return to the home screen or
the ‘Jets 1’ button to go back.
Water Care
The Water Care section will help you
set up your ideal filtration and heating
settings. Choose from Away from
Home, Beginner, Energy Savings,
Super Energy Savings and
Weekender, depending on your need.
Use ‘Jets 2’ button to choose your
setting. A checkmark will appear on the
selected icon to confirm.
In Energy Savings mode, the set point
will be reduced by 20°F *, which means
the heating system will not be engaged
unless the temperature falls to 20°F
below the pool’s set temperature.
The filtration schedule shown on the
screen will apply to the main filtration
pump, most likely pump 1. If your
pool uses a circulation pump
configured to run 24 hours, the
screen will show you the purge setting
instead of filtration. The purges are
pre-programmed for a fixed number of
minutes, therefore the duration will be
set to ‘N/A’ on the screen, and only the
start time can be modified.
*Default value
Water Care modes
Away from home: In this mode the pool will
always be in economy; the set point will be reduced
by 20° F and filtration will be reduced.
Beginner: The pool will never be in economy mode,
and will run a normal 8 hours of filtration a day.
Energy Savings: The pool will be in economy
mode during the peak hours of the day and resume
normal mode on the weekend.
Super Energy Savings: The pool will always be in
economy mode during peak hours, every day of the
week.
Weekender: The pool will be in economy mode
from Monday to Friday, and will run normally on the
weekend.
9

Light
Jets 2
Jets 1
Settings
Mode A
B
C
Light
Jets 2
Jets 1
Settings
Mode A
B
C
Light
Jets 2
Jets 1
Settings
Mode A
B
C
CONTROL PANEL OPERATIONS
Modifying schedules
To modify a Water Care category, use the
lit button to the right (Button C) to open
the selected Water Care menu.
You can add schedules by scrolling down
to Add, and selecting with ‘Jets 2’ button.
To delete a schedule, press the lit button
next to the garbage can icon on the top
right of the screen (Button B).
You can modify the programmed
schedules by selecting one and adjusting
it using the arrow keys. Use ‘Jets 2’ to
move between parameters.
You have several possibilities for the
schedule (Mon-Fri, weekend, every
day, or single days). The schedules will
be repeated every week. The time and
duration are set in 30 minute increments.
Once you have set the schedule, use
‘Jets 1’ to go back. Ensure you have
selected the desired Water Care option
in the main Water Care menu.
Date and Time
Here you can adjust the time format, and
change the year, date, and time. Use the
arrows to choose the setting that you
want to adjust, and select it by pressing
the ‘Jets 2’ button. Use the arrow
buttons to change the parameters, and
‘Jets 2’ to move between parameters.
‘Jets 1’ button will take you back to the
main Settings menu.
Keypad Settings
In this section you can change the
temperature unit and language. Use the
arrow keys, and move to the setting that
you would like to change. Use ‘Jets 2’
button to change your selection.
10