Rogers Polycom VVX 311 User manual

Polycom VVX 311
User Guide

Polycom VVX 311 User Guide22
Polycom VVX 311 User Guide
Thank you for choosing Rogers Unison. This document will provide you with guidance
on how to utilize Rogers Unison features on the Polycom VVX 311 phone.
Transfer Calls
1. When you are on an active call, press the button beneath the key on the display
2. Enter the number you wish to transfer the call to in the dialer screen and press the button
beneath the key on the display
3. For a blind transfer, press the button beneath the key on the display immediately
4. For a warm transfer, press the button beneath the key on the display after the
line is picked up
Hold Call
1. When you are on an active call, press the button beneath the key on the display
2. To resume the call press the button beneath the key on the display
Pull Call
1. When you are not on a call, or when a current call is on hold, press the button beneath
the key on the display
2. The call will be pulled to the phone
Retrieving Voicemail
1. Press the button
2. You will see the number of messages you have on the messages screen.
Press the button to call the voicemail system

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Conference Calls
1. When you are on an active call press the button on the display display
(you may have to press button to see the button)
2. When you see the dial screen, enter the extension or 10 digit number and press
the button to dial
3. Once the other caller has answered, press the again to have them join the call
(you may have to press button to see the button)
4. Repeat the process to add more people (up to five additional)
End Calls
1. When you are on an active call, you can hang up the handset, press the speaker phone
button or press the button beneath the key on the display to end a call
**To end a call on hold, first resume the call then follow the steps above
Answering Calls
1. If you are not already on a call, you can pick up the handset, press the speaker phone
button phone button or press the button beneath the key on the display to
answer a call
2. If you are on a call, press the button beneath the key on the display to answer the
call
Making Calls
1. If you are not already on a call, you can pick up the handset, press the speaker
phone button or dial the number to make a call
2. To place the call, press the button beneath the key on the display
View Received/Missed/Placed Calls
1. From the call lines screen, press the right arrow for Placed Calls, down arrow for
Missed Calls and left arrow for Received Calls
2. While in any list, you can press the button to change the type of call you are
viewing

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Enable/Disable DND
1. Press the button on the side of the phone
2. Use the down key on the arrow pad to go to the second screen and highlight
3. In the upper right corner of the screen, you will see this symbol which indicates
it is active
4. Repeat this process to disable DND (the symbol will no longer appear)
Service subject to certain important 9-1-1 emergency callback limitations. Standard wireless
usage (including but not limited to airtime, long distance, roaming and pay-per-use
services) charges apply accordingly. Visit Rogers.com/terms for full Terms and Conditions.

Thank you for choosing
Polycom VVX 311