Roku®
Streaming Player
Important Product Information
United States, Canada and Mexico
Introduction
The Roku streaming player which accompanies this Important Product
Information ("Player") allows you
to
stream online entertainment
to
your
TV.
A
Roku account
is
required
to
activate your
Player.
When you sign
up
for
a Roku
account, you will be asked
to
provide your contact information and a payment
method. A paid subscription
or
other form
of
payment may be required
to
access
some channels
or
content. Channel availability
is
subject
to
change and varies
by
country. Check with each channel provider
for
specific
bandwidth
requirements
to
stream its
720p
and 1080p HD content. Ifyour Player supports 4K, check with
the
4K
channel provider
for
specific bandwidth requirements
to
access its
4K
content.
Safety Precautions
The Player has been designed
with
the
highest concern
for
safety. However, any
electrical device,
if
used improperly, has
the
potential
for
causing fire, electrical
shock,
property
damage
or
personal injury.
To
help ensure accident-free
operation,
follow
these guidelines:
Observe all warnings, precautions and instructions.
Regularly inspect
the
AC
power
adapter
for
damage
.
Stop use, unplug the AC
power
adapter
from
the
electrical
outlet
and
disconnect any
other
cables immediately,
if
the
Player has been
damaged
,
cracked
or
punctured,
or
if
the
Player functions in an abnormal manner,
produces unusual sounds
or
smells
or
becomes
too
hot
to
touch.
For
more
information
on
product
safety and troubleshooting, please
go
to
www.roku.com/support.
Use and Handling
Do
not
operate
the
remote using any vigorous
or
forceful
motions
or
gestures.
The
remote
control and
the
headphones are
not
toys.
If
your
Player comes
with
a remote control
and/or
headphones, keep
them
both
out
of
reach
of
children under
the
age
of
six.
The
product
packaging may include plastic bags, cable ties and fasteners.
Dispose
of
these properly and keep
them
out
of
reach
of
children,
as
they
could present a choking hazard.
Do
not
touch
the
Player
or
connected cables
during
an electrical storm.
Do
not
allow liquid, small particles
or
other
foreign objects
to
get
into
the
Player
or
accessories.
Do
not
expose
the
Player
or
accessories
to
liquid, smoke
or
steam.
Do
not
expose
the
Player
or
accessories
to
high temperatures, high
humidity
or
direct
sunlight.
Do
not
place
the
Player
or
the
remote on
the
floor
or
in a place where they
may
cause someone
to
trip
or
stumble.
Permanent hearing loss may occur
if
the
Player
or
earpieces
are used
at
high volume.
To
prevent possible hearing loss,
limit
the
amount
of
time
you use
the
Player
or
any earpieces
at
high
volume.
Do place your Player within range
of
your wireless network.
Do
not
place
your
Player in an enclosed cabinet; it
may
interfere
with
the
wireless signal.
Do
not
place anything on
top
of
your
Player;
it
may cause
the
Player
to
overheat.
Do
not
drop, crush
or
disassemble
the
Player.
Do
not
attempt
to
repair
your
Player yourself. Disassembling
the
Player may
cause damage
not
covered
by
the
warranty.
Important Tips About Battery Handling
Inserting batteries:
Be sure
to
insert each
battery
negative
(-)
side first, pushing
it
into
the
coil and then
into
the
compartment.
Never insert batteries positive
(
+)
side first.
Replacing batteries:
Always replace dead batteries
with
two
brand-new
batteries
from
the
same manufacturer. Never use
damaged
batteries.
Disposal
of
batteries:
Always dispose
of
batteries following federal guidelines
or
local ordinances.
Do
not
dispose
of
used batteries in an open fire.
Warning Signs:
If
your
remote
gets
warm/hot
during use, discontinue use and
contact
Roku Customer
Support
immediately
at
www.roku.com/support.
There
is
a risk
of
explosion
if
a
battery
is replaced
by
an incorrect type.
The License Agreement
The applicable software license terms
for
the
Player
is
at
www.roku.com/
legal. Use
of
the Player constitutes your agreement
to
those license terms
and the limited warranty set forth below for your country.
If
you disagree and
you are within
the
allowable
time
period
for
returns
under
Roku's return
policy
(if
purchased
from
Roku)
or
the
applicable return policy
of
the
authorized
distributor
(if
purchased
from
such distributor), you
may
return
the
Player
to
the
place where you obtained
it
for
a refund, subject
to
the
terms
of
the
applicable
return policy.
Limited Warranty &Warranty Service Process
A.
US
Only
Limited Warranty
For any Player purchased and delivered
to
end users in
the
US,
Roku warrants
the
Player hardware against defects in
mater
ials arid workmanship
for
a period
of
one
(1)
year
from
the
date
of
purchase
by
the
original purchaser (as shown
by
the
date
on
the
applicable sales receipt)
if
used in accordance
with
the
user
documentation
provided
with
the
Player; provided that, this warranty shall be
available
only
to
the
purchaser
who
originally purchased
the
Player
from
Roku
or
from
one
of
its authorized resellers
or
distributors.
If
Roku determines
the
Player's hardware
is
defective, Roku will either repair
the
Player
or
replace
it
with
a new
or
rebuilt unit,
at
Roku's
option
.
If
the
applicable warranty period
has expired, we will return
the
Player
to
you
at
your
cost and expense. More
information
about
this
warranty
can
be
found
at
www.roku.com/support.
The warranty does
not
cover software, apps, programs, installation, set up
or
issues
related
to
theservice provided
by
your Internet service provider, channel providers
or
content providers,including
but
not
limited to, service disruption and changes
in service terms, offerings
or
format. This warranty excludes damages due
to
acts
of
God, accident, misuse, abuse, negligence, commercial
use,
modification
of
your
Player,
or
damages caused
by
otherdevices, improperoperation
or
maintenance,
voltage fluctuations
or
attempted repair
by
anyone otherthan a facility authorized
by
Roku
to
service your
Player.
This warranty does
not
cover consumables (such
as
fuses and batteries).Roku does
not
assume any responsibility for any data
or
information stored
on
any media
or
hardware
of
the Player delivered
or
sent for
repair.
TO
THE
EXTENT PERMITTED
BY
APPLICABLE
LAW,
THIS
SECTION
A
SETS
FORTH
ROKU'S
SOLE OBLIGATION AND
YOUR
EXCLUSIVE
REMEDY
IN
THE
EVENT OF ANY BREACH OF
THIS
WARRANTY;
REPAIR
OR
REPLACEMENT OF
YOUR
PLAYER
SHALL NOT
RESET
OR
EXTEND
THE
ORIGINAL WARRANTY
PERIOD;
AND UPON
REPAIR
OR REPLACEMENT OF
YOUR
PLAYER,
ANY
EXPRESS
OR
IMPLIED WARRANTY WHICH
YOU
HAVE
AGREED
TO
DISCLAIM
FOR
THE
ORIGINAL
PLAYER
SHALL ALSO
BE
DISCLAIMED WITH
RESPECT
TO
THE
REPAIRED
OR
REPLACED
PLAYER.
THE
LIMITATIONS ABOVE ARE SUBJECT
TO
APPLICABLE LOCAL LAWS AND
YOU
MAY
HAVE ADDITIONAL
RIGHTS
THAT
VARY
FROM
JURISDICTION
TO
JURISDICTION.
Warranty Service Process
Warranty service requests
for
your
Player
must
be
made
within
the
applicable
warranty period. You
must
first
obtain
a return merchandise authorization
("RMA")
number
from
Roku Customer
Support
. RMA numbers expire
thirty
(30)
days
from
issuance. Roku
may
attempt
to
troubleshoot
the
problem
prior
to
issuing a RMA
number
. Please be prepared
to
provide additional information
upon request. Once a RMA
number
is obtained, you
must
ship
your
Player,
freight prepaid,
together
with
proof
of
purchase and all accessories, in either
the
original packaging
or
packaging
affording
an equal degree
of
protection,
to
