Rose electronics UltraConsole Remote 2 User manual

UltraConsole Remote 2
™KVM MATRIX SWITCH WITH REMOTE ACCESS
10707 Stancliff Road Phone [phone]
Houston, Texas 77099 www.rose.com
INSTALLATION AND OPERATIONS
MANUAL

LIMITED WARRANTY
Copyright Rose Electronics 2008. All rights reserved.
No part of this manual may be reproduced, stored in a retrieval system, or transcribed in any form or any means, electronic or
mechanical, including photocopying and recording, without the prior written permission of Rose Electronics.
Rose Electronics Part # MAN-UCR2
Printed In the United States of America Revision 1.2
Rose Electronics warrants the UltraConsole™ Remote 2 to be in good working order for one year from the date of
purchase from Rose Electronics or an authorized dealer. Should this product fail to be in good working order at any
time during this one-year warranty period, Rose Electronics will, at its option, repair or replace the Unit as set forth
below. Repair parts and replacement units will be either reconditioned or new. All replaced parts become the
property of Rose Electronics. This limited warranty does not include service to repair damage to the Unit resulting
from accident, disaster, abuse, or unauthorized modification of the Unit, including static discharge and power surges.
Limited Warranty service may be obtained by delivering this unit during the one-year warranty period to Rose
Electronics or an authorized repair center providing a proof of purchase date. If this Unit is delivered by mail, you
agree to insure the Unit or assume the risk of loss or damage in transit, to prepay shipping charges to the warranty
service location, and to use the original shipping container or its equivalent. You must call for a return authorization
number first. Under no circumstances will a unit be accepted without a return authorization number. Contact an
authorized repair center or Rose Electronics for further information.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT INCLUDING THE WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO A PERIOD
OF ONE YEAR FROM THE DATE OF PURCHASE, AND NO WARRANTIES, WHETHER EXPRESS OR IMPLIED,
WILL APPLY AFTER THIS PERIOD. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
IF THIS PRODUCT IS NOT IN GOOD WORKING ORDER AS WARRANTED ABOVE, YOUR SOLE REMEDY
SHALL BE REPLACEMENT OR REPAIR AS PROVIDED ABOVE. IN NO EVENT WILL ROSE ELECTRONICS BE
LIABLE TO YOU FOR ANY DAMAGES INCLUDING ANY LOST PROFITS, LOST SAVINGS OR OTHER
INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF OR THE INABILITY TO USE
SUCH PRODUCT, EVEN IF ROSE ELECTRONICS OR AN AUTHORIZED DEALER HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES, OR FOR ANY CLAIM BY ANY OTHER PARTY.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL
DAMAGES FOR CONSUMER PRODUCTS, SO THE ABOVE MAY NOT APPLY TO YOU. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH MAY VARY FROM
STATE TO STATE.
IBM ®, AT, and PS/2 are trademarks of International Business Machines Corp.
Microsoft ® and Microsoft Windows™ are registered trademarks of Microsoft Corp.
Apple, Macintosh, and ADB are trademarks of Apple Computer, Inc.
Sun is a registered trademark of Sun MicroSystems Inc.
Any other trademarks mentioned in this manual are acknowledged to be the property of the trademark owner.
NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his own expense.

TABLE of CONTENTS
Contents Page #
Disclaimer........................................................................................................................................................................1
Introduction......................................................................................................................................................................1
About this manual............................................................................................................................................................1
Features ..........................................................................................................................................................................2
Upgradeability..............................................................................................................................................................2
Security........................................................................................................................................................................2
Flexibility......................................................................................................................................................................2
On-screen display technology .....................................................................................................................................2
Compatibility ................................................................................................................................................................2
Cable requirements .....................................................................................................................................................3
Package contents ........................................................................................................................................................3
Rose Electronics web site............................................................................................................................................3
UltraConsole Remote 2 Models ......................................................................................................................................4
System overview .............................................................................................................................................................5
UltraConsole Remote 2 Installation (Single unit) ............................................................................................................6
Connecting the hardware.............................................................................................................................................6
Configuring the UltraConsole Remote 2 IP Input module ...........................................................................................7
KVM Switch Module Menu structure.............................................................................................................................19
Switch module - Main Menu..........................................................................................................................................20
Configure System menu............................................................................................................................................21
System settings .........................................................................................................................................................21
Appearance settings..................................................................................................................................................22
Configure Computer menu ........................................................................................................................................23
Configure KVM menu ................................................................................................................................................25
Configure User menu.................................................................................................................................................26
Configure profile menu ..............................................................................................................................................27
Configure group menu...............................................................................................................................................28
Configure Language ..................................................................................................................................................29
System Status display ...............................................................................................................................................30
Save menu.................................................................................................................................................................31
Switch Installation – Single Unit....................................................................................................................................32
Switch Installation – Multiple units – “BUS” topology....................................................................................................34
Connecting the expansion units ................................................................................................................................35
Remote System Operation............................................................................................................................................36
Connecting using a web browser / VNC Viewer........................................................................................................36
Serial Device Support....................................................................................................................................................41
Service Information .......................................................................................................................................................47
Maintenance and Repair............................................................................................................................................47
Technical Support......................................................................................................................................................47
Safety ............................................................................................................................................................................48
Safety and EMC Regulatory Statements...................................................................................................................49
Safety Information......................................................................................................................................................49
Safety and EMC Regulatory Statements...................................................................................................................49
Informations concernant la sécurité...........................................................................................................................49
Troubleshooting.............................................................................................................................................................50

Figure Page #
Figure 1. Typical Single Unit Application ........................................................................................................................5
Figure 2. Configuration Menu.......................................................................................................................................... 7
Figure 3. Unit Configuration Menu.................................................................................................................................. 7
Figure 4. Network Configuration Menu ........................................................................................................................... 8
Figure 5. Secure Keys Encryption................................................................................................................................... 9
Figure 6. Logon screen ................................................................................................................................................... 9
Figure 7. Remote Configuration Menu.......................................................................................................................... 11
Figure 8. Main menu..................................................................................................................................................... 20
Figure 9. Configure system menu................................................................................................................................. 21
Figure 10. Configure computer menu ........................................................................................................................... 23
Figure 11. Configure KVM menu...................................................................................................................................25
Figure 12. Configure User menu...................................................................................................................................26
Figure 13. Configure Profile menu................................................................................................................................ 27
Figure 14. Configure Group menu ................................................................................................................................28
Figure 15. Configure language menu ........................................................................................................................... 29
Figure 16. System Status display..................................................................................................................................30
Figure 17. Save menu................................................................................................................................................... 31
Figure 18. Buss Configuration.......................................................................................................................................34
Figure 19. VNC Viewer Toolbar....................................................................................................................................37
Figure 20. Host Configuration window..........................................................................................................................39
Figure 21. Computer Select Window ............................................................................................................................40
Appendices Page #
Appendix A – Specifications..........................................................................................................................................52
Appendix B – Part Numbers..........................................................................................................................................52
Appendix C – Rack mounting........................................................................................................................................53
Appendix D – VNC Viewer Options ..............................................................................................................................54
Appendix E – Video Modes...........................................................................................................................................59
Appendix F – IP Access Control ...................................................................................................................................59
Appendix G – Allowable HOTKEY Sequences.............................................................................................................60

INTRODUCTION
ULTRACONSOLE REMOTE 2 INSTALLATION AND OPERATIONS MANUAL 1
Disclaimer
While every precaution has been taken in the preparation of this manual, the manufacturer assumes no responsibility
for errors or omissions. Neither does the manufacturer assume any liability for damages resulting from the use of the
information contained herein. The manufacturer reserves the right to change the specifications, functions, or circuitry
of the product at any time without notice.
The manufacturer cannot accept liability for damages due to misuse of the product or other circumstances outside
the manufacturer’s control. The manufacturer will not be responsible for any loss, damage, or injury arising directly
or indirectly from the use of this product.
(See limited warranty)
Introduction
Thank you for choosing Rose Electronics® UltraConsole Remote 2™ KVM/Console over IP switch with remote
access capabilities. The UltraConsole Remote 2 is the results of Rose Electronics commitment to providing
continued state-of-the-art solutions for today’s demanding workplace. The UltraConsole Remote 2 has proven to be
a valuable investment for all types of businesses that have the need to access multiple serial devices and monitor,
maintain, and access information from multiple computer systems locally, over your network, or from anywhere in the
world. Its use in large computer facilities gives the IT professional the added flexibility to remotely monitor and
maintain hundreds of systems, running on different platforms, from a centralized KVM station. The UltraConsole
Remote 2 is the common sense switching solution that provides the flexibility, integrity, and security required for
today’s business environment.
The UltraConsole Remote 2 consists of an
IP input module and a KVM switch
module. The IP input module controls unit
access, locally and remotely, and access
security. The KVM switch module controls
the port switching and has its own unique
OSD that can be configured with
appearances, port settings, additional
security, and other parameters.
The UltraConsole Remote 2’s advanced on-screen display (OSD) menus guide you through the configuration
process with on-screen information for each configuration section, making it easy to configure the UltraConsole
Remote 2, the KVM station, the computers and serial devices, and security for the system. There are additional
configuration parameters that can be used to personalize the look of the menus and dialog boxes. A help line is
provided for each menu selection giving a brief explanation of the selected menu item.
Rose Electronics UltraConsole Remote 2 is designed to meet your switching needs, whatever your system demands
are, one user and one computer or hundreds. All models offer standard features that allow for easy, secure, and
complete access to as many as 1,000 devices from a single KVM stations.
Reliability, security, flash memory technology, state of the art KVM switching technology, and other features ensure
the UltraConsole Remote will streamline your data center or server room and simplify the maintenance, access and
updating of your systems.
About this manual
This manual covers the installation, configuration, and the operation of the UltraConsole Remote 2 series switches.
The installation consists of installing and configuring the unit, connecting serial devices, computers/servers, and
configuring the unit with network information.

2 ULTRACONSOLE REMOTE 2 INSTALLATION AND OPERATIONS MANUAL
Features
Available in different models designed to meet your remote access needs
Connect to remote devices locally, from any workstation on your network or over the internet using a web
browser and the very secure VNC Viewer.
Local KVM port for configuring the UltraConsole Remote 2 and direct access to the connected devices
Video resolution up to 1600 x 1200
Powerful and expandable to 1,000 devices
Solid state embedded unit has no disk drive for maximum reliability
Remote application (Real VNC or VNC Java applet) can be installed directly from the unit
Upgradeability
Free lifetime base firmware upgrades, based on flash memory technology provide new features and
improvements. Base firmware upgrades are available from our web site at www.rose.com.
Security
Security system with login requirements, access control and data encryption
State of the art security using AES 128 bit encryption and RSA 2048 bit public key authentication
(Connection using Real VNC enhances the security by allowing the creation of ciphered user communication)
Unique configuration password for persons authorized to perform configuration maintenance
User names and passwords allow controlled access to sensitive information, system data, or restricted
applications
IP lockout feature for incorrect login (IP address shown as “Blacklisted” in log file)
Computers can be assigned to a unique group, allowing authorized access only
Four connect modes; View, Share, Control, and Private provide flexibility in configuring the UltraConsole
Remote 2 to conform to your security requirements
Profiles can be defined and assigned to each user that defines which connected devices they have access to and
the connect mode
Flexibility
Modular design makes for easy installation, maintenance, and expandability
Plug-in expansion boards make the UltraConsole Remote 2 easy to extend to other units
Pre-configuration of the switch allows for installation without powering most computers/servers down
Switching can be done by keyboard commands, an on-screen list, or by commands through the RS232 serial port
Multi-language capabilities
Integrated auto-switching power supply accepts 90-240 VAC sources
On-screen display technology
Advanced on-screen display makes configuration and switching easy
The remote video pops-up over the computer application display or is automatically generated
Easy to use menus guide you through the configuration process
The connection status for all computers can be displayed
Multi-lingual OSD (English, French, German, and Spanish)
Menus and display windows can be configured with solid or transparent colors
One of four screen saver options can be selected
Compatibility
A variety of hardware platforms can be connected simultaneously to the UltraConsole Remote 2 without
interference, including PCs, Sun systems, IBM RS/6000, HP, DEC, SGI, serial devices such as routers and hubs,
and others
Full keyboard and mouse emulation and video resolutions up to 1600 x 1200 ensures trouble-free access to most
software applications
Serial support using VT100, VT102, and VT202 terminal emulation
Standard TTY mode automatically scrolls incoming data

ULTRACONSOLE REMOTE 2 INSTALLATION AND OPERATIONS MANUAL 3
Cable requirements
The cable requirements for your system will vary depending on the types of equipment connected to the
UltraConsole Remote 2 and the equipment used for the local KVM station. A KVM cable is needed for the local KVM
station, a CPU cable for each device connected to the UltraConsole Remote 2, expansion cables if the system is
expanded in a BUS or RING configuration, and a cable to connect the unit your network. Rose Electronics offers a
wide variety of cable types to directly connect your PC’s, Sun systems, MAC computers and others. See Appendix B
for cable part numbers.
Package contents
The shipping package content consists of the following:
The UltraConsole Remote 2 unit
Rackmount Kit
Power cord (North American shipments only)
RJ12 serial cable
RJ to DB9 adapter
Installation and operations manual
Serial, CPU, KVM, and expansion cables are usually shipped separately. If the package contents are not correct,
contact Rose Electronics or your reseller, so the discrepancy can be quickly resolved.
Rose Electronics web site
Visit our web site at www.rose.com for additional information on the UltraConsole Remote switch and other products
offered by Rose Electronics that are designed for data center applications, classroom environments, and many other
switching and extending applications.
Register your product for future updates at: www.rose.com/htm/online-registrationform.htm

MODELS
4ULTRACONSOLE REMOTE 2 INSTALLATION AND OPERATIONS MANUAL
UltraConsole Remote 2 Models
Rear Panel Model Number
1 x 4 (Model number UCR-1R1X4U/2
Single user / 4 port model
Single user / 8 port model
Single User / 16 port model
1 x 8 (Model number UCR-1R1X8U/2)
1 x 16 (Model number UCR-1R1X16U/2)
Connector Description Connector Description
Power Connector
IEC320
KVM Connector
DB25F
Expansion card(s)
Connectors
DB15M (Output)
DB15F (Input)
RS232 Serial connector
RJ12F
CPU Connector
DB25F
Network connector
RJ45F
JP1