Ross PTZ-12G User manual

PTZ-12G and PTZ-NDI Cameras
Technical Manual

ii Technical Manual for PTZ-12G and PTZ-NDI Cameras
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Technical Manual for PTZ-12G and PTZ-NDI Cameras iii
Technical Manual for PTZ-12G and
PTZ-NDI cameras
• Ross Part Number: 5000DR-353-02
• Publication Date: January 18, 2022
The information contained in this manual is subject to change without notice or obligation.
Copyright
©2022 Ross Video Limited. Ross® and any related marks are trademarks or registered trademarks of
Ross Video Limited. All other trademarks are the property of their respective companies. PATENTS
ISSUED and PENDING. All rights reserved. No part of this publication may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, mechanical, photocopying, recording, or
otherwise, without the prior written permission of Ross Video. While every precaution has been taken in
the preparation of this document, Ross Video assumes no responsibility for errors or omissions. Neither
is any liability assumed for damages resulting from the use of the information contained herein.
Patents
Ross Video products are protected by patent numbers US 7,034,886; US 7,508,455; US 7,602,446; US
7,802,802 B2; US 7,834,886; US 7,914,332; US 8,307,284; US 8,407,374 B2; US 8,499,019 B2; US 8,519,949
B2; US 8,743,292 B2; GB 2,419,119 B; GB 2,447,380 B. Other patents may apply or be pending.
Company Address and Contact Information
Ross Video Limited
8 John Street
Iroquois, Ontario
Canada, K0E 1K0
Ross Video Incorporated
P.O. Box 880
Ogdensburg, New York
USA 13669-0880
General Business Office: (+1) 613 652 4886
Fax: (+1) 613 652 4425
Toll Free Technical Support: 1-844-652-0645 (North America)
[phone] (International)
Technical Support: (+1) 613 652 4886
E-mail for Technical Support: [e-mail]
ROSS VIDEO | HELP CENTER: https://support.rossvideo.com/hc/en-us
E-mail for General Information: [e-mail]
Ross Video Website: http://www.rossvideo.com

iv • Contents Technical Manual for PTZ-12G and PTZ-NDI Cameras
Contents
Welcome 5
Related Documents ............................................................................................................................................. 5
Text Formatting Conventions ............................................................................................................................. 5
Safety Instructions ............................................................................................................................................... 6
Regulatory Compliance Notices ......................................................................................................................... 7
Contacting Technical Support ............................................................................................................................ 7
Product Introduction 8
Package Contents ................................................................................................................................................ 8
Front View ............................................................................................................................................................. 9
Rear View ............................................................................................................................................................ 10
Bottom View ....................................................................................................................................................... 12
Camera Weight and Dimensions ..................................................................................................................... 13
Camera Installation 15
Set the IR Select Switch ..................................................................................................................................... 16
Set the Video Output Switch ............................................................................................................................ 17
Configure Network Settings ............................................................................................................................. 17
Mount the Camera ............................................................................................................................................ 18
Connect Power and Network Cables ............................................................................................................... 24
Remote Control 26
On-Screen Display Menu Settings ................................................................................................................... 27
Web Interface 35
Connecting to the Web Interface ..................................................................................................................... 35
Web Interface Features ..................................................................................................................................... 38
Viewing RSTP Video Stream (PTZ-12G only) ................................................................................................... 58
DashBoard Control 61
Maintenance and Troubleshooting 62
Regular Maintenance ........................................................................................................................................ 62
Troubleshooting ................................................................................................................................................ 62
Appendix: Serial Connections 64
RS-232 Serial Connections ................................................................................................................................ 64
RS-422 Serial Connections ................................................................................................................................ 66

Technical Manual for PTZ-12G and PTZ-NDI Cameras Welcome • 5
Welcome
Welcome to the Technical Manual for Ross Video PTZ-12G and PTZ-NDI cameras.
This manual provides a general overview of the PTZ-12G and PTZ-NDI cameras, and describes how to set
up and operate them.
This section of the manual includes the following topics:
•“Related Documents” on page 5
•“Text Formatting Conventions” on page 5
•“Safety Instructions” on page 6
•“Regulatory Compliance Notices” on page 7
•“Contacting Technical Support” on page 7
Related Documents
The following document contains additional information you may find useful:
• User Manual for PTZ Camera Control Plugin (8351DR-015-xx)
The PTZ Camera Control Plugin is a DashBoard application that enables you control select PTZ
cameras, including PTZ-12G and PTZ-NDI cameras.
The User Manual for PTZ Camera Control Plugin (8351DR-015-xx), DashBoard, and the DashBoard
User Guide (8351DR-004) are all available as free downloads from Ross Video. They are available at the
following location:
http://www.rossvideo.com/control-systems/dashboard/index.html
Text Formatting Conventions
Special text formats are used in this Technical Manual to identify parts of the user interface, text that a
user must enter, or a sequence of menus and sub-menus that must be followed to reach a particular
command.
Text Format Meaning
Bold text Bold text is used to identify a user interface element such as
a dialog box, menu item, or button.
For example:
In the Presets panel, click ADD.
Courier text Courier text is used to identify text that a user must type.
For example:
In the IP Address box, type localhost.
Italic text Italic text is used to identify the titles of referenced guides,
manuals, or documents.
For example:
For more information, refer to the DashBoard User Guide
(8351DR-004)
>Menu arrows are used in procedures to identify a sequence
of menu items that you must follow.
For example, if a step reads, “Display > Widgets,” you
would click the Display menu and then click Widgets.

6 • Welcome Technical Manual for PTZ-12G and PTZ-NDI Cameras
Safety Instructions
Always follow these safety instructions when using the product:
1. Operation
• Use the product in the recommended operating environment only, away from water or sources of
heat.
• Do not place the product in tilted position or on unstable trolley, stand, or table.
• Ensure the product’s power plug is clean and dry prior to use. Do not insert the power plug into a
multi-socket power bar.
• Do not block the slots and openings in the case of the product. They provide ventilation and
prevent the product from overheating.
• Do not open or remove covers. Otherwise you may be exposed to dangerous voltages and other
hazards. Refer all servicing to licensed service personnel.
• Unplug the product from the wall outlet and refer servicing to licensed service personnel when the
following situations happen:
› If the power cords are damaged or frayed
› If liquid is spilled into the product or the product has been exposed to rain or weather
2. Installation
• Ensure that the installation conforms to all local laws and safety standards. Ensure that the
mounting surface and all mounting hardware and fasteners are suitable and are load-rated for the
application. Ensure that installation personnel are qualified to install the product safely.
3. Storage
• Do not place the product where the cord can be stepped on as this may result in fraying or
damage to the lead or the plug.
• Unplug the product during thunderstorms or if it is not going to be used for an extended period.
• Do not place the product or accessories on top of vibrating equipment or heated objects.
4. Cleaning
• Disconnect all the cables prior to cleaning and wipe the surface with a dry cloth. Do not use
alcohol or volatile solvents for cleaning.
5. Batteries (for products or accessories with batteries)
• When replacing batteries, please only use the same type of batteries.
• When disposing of batteries or products, please adhere to the relevant instructions in your
country or region for disposing of batteries or products.
Safety Symbols
This symbol indicates that this
equipment may contain
dangerous voltage which could
cause electric shock. Do not
remove the cover (or back). No
user-serviceable parts inside.
Refer servicing to licensed
service personnel.
This symbol indicates that there
are important operating and
maintenance instructions in the
Manual for this unit.

Technical Manual for PTZ-12G and PTZ-NDI Cameras Welcome • 7
Regulatory Compliance Notices
The following regulatory compliance notices apply to this product:
• FCC Warning
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment.
Notice: The changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
•ICWarning
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital
apparatus as set out in the interference-causing equipment standard entitled "Digital Apparatus"
ICES-003 of Industry Canada.
Cet appareil numerique respecte les limites de bruits radioelectriques applicables aux appareils
numeriques de Classe A prescrites dans la norme sur le material brouilleur: "Appareils Numeriques,"
NMB-003 edictee par l'Industrie.
• EN55032 CE Warning
Operation of this equipment in a residential environment could cause radio interference.
• KC Warning
This equipment is industrial (Class A) electromagnetic wave suitability equipment and seller or user
should take notice of it, and this equipment is to be used in places except for home.
FCC Compliance Statement:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Contacting Technical Support
At Ross Video, we take pride in the quality of our products, but if problems occur, help is as close as the
nearest telephone.
Our 24-hour Hot Line service ensures you have access to technical expertise around the clock. After-sales
service and technical support is provided directly by Ross Video personnel.
During business hours (Eastern time), technical support personnel are available by telephone any time.
Emergency after hours calls are answered by an answering service (live person) who will patch your call
to the on-call support specialist. In the event that the on-call person is assisting another customer, the
answering service will contact the back-up support specialist.
Our team of highly trained staff is available to react to any problem and to do whatever is necessary to
ensure customer satisfaction.
•Toll Free Technical Support 24/7: 1-844-652-0645 (North America), or [phone] (International)
•Technical Support: ([phone]
•E-mail for Technical Support: [email protected]
•ROSS VIDEO | HELP CENTER: https://support.rossvideo.com/hc/en-us
•E-mail for General Information: [email protected]
•Ross Video Website: http://www.rossvideo.com

8 • Product Introduction Technical Manual for PTZ-12G and PTZ-NDI Cameras
Product Introduction
This section introduces PTZ-12G and PTZ-NDI cameras. It includes the following topics:
•“Package Contents” on page 8
•“Front View” on page 9
•“Rear View” on page 10
•“Bottom View” on page 12
•“Camera Weight and Dimensions” on page 13
Package Contents
The product package includes the following items:
Figure 1 - Packing List for PTZ-12G and PTZ-NDI cameras

Technical Manual for PTZ-12G and PTZ-NDI Cameras Product Introduction • 9
Front View
Figure 2 shows the front of the camera.
Figure 2 - Front View
NO. Item Description
1 Tally indicator light Tally light is controlled through VISCA commands:
Tally M o d e : 8x 01 7E 01 0A 01 0p FF
•p= 0: OFF
•p= 4: Red light (half-brightness)
•p= 5: Red light (full-brightness)
•p= 6: Green light (full-brightness)
•p= 7: Orange light (full-brightness)
2 Camera Lens 30x HD camera lens
3 Power LED indicator Displays the Power status of the camera:
• during startup (initialization): green
• during use: green
• when in Standby mode: OFF
4 Standby LED indicator Displays the Standby status of the camera:
• during startup (initialization): orange
• during use: OFF
• when in Standby mode: orange

10 • Product Introduction Technical Manual for PTZ-12G and PTZ-NDI Cameras
Rear View
Figure 3 shows the rear of the camera, including the connection panel.
Figure 3 - Rear View
NO. Item Description
5 RS-232 output RS-232 serial output port.
You can cascade (daisy-chain) up to seven cameras.
6 RS-232 input RS-232 serial input port.
You can cascade (daisy-chain) up to seven cameras.
7 HDMI 2.0 output HDMI 2.0 output (Audio output supported)
8 RS-422 port RS-422 connecting port.
You can cascade (daisy-chain) up to seven cameras.