Ross PTZ-12G User manual

PTZ-12G and PTZ-NDI Cameras
Technical Manual

ii Technical Manual for PTZ-12G and PTZ-NDI Cameras
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Technical Manual for PTZ-12G and PTZ-NDI Cameras iii
Technical Manual for PTZ-12G and
PTZ-NDI cameras
• Ross Part Number: 5000DR-353-02
• Publication Date: January 18, 2022
The information contained in this manual is subject to change without notice or obligation.
Copyright
©2022 Ross Video Limited. Ross® and any related marks are trademarks or registered trademarks of
Ross Video Limited. All other trademarks are the property of their respective companies. PATENTS
ISSUED and PENDING. All rights reserved. No part of this publication may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, mechanical, photocopying, recording, or
otherwise, without the prior written permission of Ross Video. While every precaution has been taken in
the preparation of this document, Ross Video assumes no responsibility for errors or omissions. Neither
is any liability assumed for damages resulting from the use of the information contained herein.
Patents
Ross Video products are protected by patent numbers US 7,034,886; US 7,508,455; US 7,602,446; US
7,802,802 B2; US 7,834,886; US 7,914,332; US 8,307,284; US 8,407,374 B2; US 8,499,019 B2; US 8,519,949
B2; US 8,743,292 B2; GB 2,419,119 B; GB 2,447,380 B. Other patents may apply or be pending.
Company Address and Contact Information
Ross Video Limited
8 John Street
Iroquois, Ontario
Canada, K0E 1K0
Ross Video Incorporated
P.O. Box 880
Ogdensburg, New York
USA 13669-0880
General Business Office: (+1) 613 652 4886
Fax: (+1) 613 652 4425
Toll Free Technical Support: 1-844-652-0645 (North America)
[phone] (International)
Technical Support: (+1) 613 652 4886
E-mail for Technical Support: [e-mail]
ROSS VIDEO | HELP CENTER: https://support.rossvideo.com/hc/en-us
E-mail for General Information: [e-mail]
Ross Video Website: http://www.rossvideo.com

iv • Contents Technical Manual for PTZ-12G and PTZ-NDI Cameras
Contents
Welcome 5
Related Documents ............................................................................................................................................. 5
Text Formatting Conventions ............................................................................................................................. 5
Safety Instructions ............................................................................................................................................... 6
Regulatory Compliance Notices ......................................................................................................................... 7
Contacting Technical Support ............................................................................................................................ 7
Product Introduction 8
Package Contents ................................................................................................................................................ 8
Front View ............................................................................................................................................................. 9
Rear View ............................................................................................................................................................ 10
Bottom View ....................................................................................................................................................... 12
Camera Weight and Dimensions ..................................................................................................................... 13
Camera Installation 15
Set the IR Select Switch ..................................................................................................................................... 16
Set the Video Output Switch ............................................................................................................................ 17
Configure Network Settings ............................................................................................................................. 17
Mount the Camera ............................................................................................................................................ 18
Connect Power and Network Cables ............................................................................................................... 24
Remote Control 26
On-Screen Display Menu Settings ................................................................................................................... 27
Web Interface 35
Connecting to the Web Interface ..................................................................................................................... 35
Web Interface Features ..................................................................................................................................... 38
Viewing RSTP Video Stream (PTZ-12G only) ................................................................................................... 58
DashBoard Control 61
Maintenance and Troubleshooting 62
Regular Maintenance ........................................................................................................................................ 62
Troubleshooting ................................................................................................................................................ 62
Appendix: Serial Connections 64
RS-232 Serial Connections ................................................................................................................................ 64
RS-422 Serial Connections ................................................................................................................................ 66

Technical Manual for PTZ-12G and PTZ-NDI Cameras Welcome • 5
Welcome
Welcome to the Technical Manual for Ross Video PTZ-12G and PTZ-NDI cameras.
This manual provides a general overview of the PTZ-12G and PTZ-NDI cameras, and describes how to set
up and operate them.
This section of the manual includes the following topics:
•“Related Documents” on page 5
•“Text Formatting Conventions” on page 5
•“Safety Instructions” on page 6
•“Regulatory Compliance Notices” on page 7
•“Contacting Technical Support” on page 7
Related Documents
The following document contains additional information you may find useful:
• User Manual for PTZ Camera Control Plugin (8351DR-015-xx)
The PTZ Camera Control Plugin is a DashBoard application that enables you control select PTZ
cameras, including PTZ-12G and PTZ-NDI cameras.
The User Manual for PTZ Camera Control Plugin (8351DR-015-xx), DashBoard, and the DashBoard
User Guide (8351DR-004) are all available as free downloads from Ross Video. They are available at the
following location:
http://www.rossvideo.com/control-systems/dashboard/index.html
Text Formatting Conventions
Special text formats are used in this Technical Manual to identify parts of the user interface, text that a
user must enter, or a sequence of menus and sub-menus that must be followed to reach a particular
command.
Text Format Meaning
Bold text Bold text is used to identify a user interface element such as
a dialog box, menu item, or button.
For example:
In the Presets panel, click ADD.
Courier text Courier text is used to identify text that a user must type.
For example:
In the IP Address box, type localhost.
Italic text Italic text is used to identify the titles of referenced guides,
manuals, or documents.
For example:
For more information, refer to the DashBoard User Guide
(8351DR-004)
>Menu arrows are used in procedures to identify a sequence
of menu items that you must follow.
For example, if a step reads, “Display > Widgets,” you
would click the Display menu and then click Widgets.

6 • Welcome Technical Manual for PTZ-12G and PTZ-NDI Cameras
Safety Instructions
Always follow these safety instructions when using the product:
1. Operation
• Use the product in the recommended operating environment only, away from water or sources of
heat.
• Do not place the product in tilted position or on unstable trolley, stand, or table.
• Ensure the product’s power plug is clean and dry prior to use. Do not insert the power plug into a
multi-socket power bar.
• Do not block the slots and openings in the case of the product. They provide ventilation and
prevent the product from overheating.
• Do not open or remove covers. Otherwise you may be exposed to dangerous voltages and other
hazards. Refer all servicing to licensed service personnel.
• Unplug the product from the wall outlet and refer servicing to licensed service personnel when the
following situations happen:
› If the power cords are damaged or frayed
› If liquid is spilled into the product or the product has been exposed to rain or weather
2. Installation
• Ensure that the installation conforms to all local laws and safety standards. Ensure that the
mounting surface and all mounting hardware and fasteners are suitable and are load-rated for the
application. Ensure that installation personnel are qualified to install the product safely.
3. Storage
• Do not place the product where the cord can be stepped on as this may result in fraying or
damage to the lead or the plug.
• Unplug the product during thunderstorms or if it is not going to be used for an extended period.
• Do not place the product or accessories on top of vibrating equipment or heated objects.
4. Cleaning
• Disconnect all the cables prior to cleaning and wipe the surface with a dry cloth. Do not use
alcohol or volatile solvents for cleaning.
5. Batteries (for products or accessories with batteries)
• When replacing batteries, please only use the same type of batteries.
• When disposing of batteries or products, please adhere to the relevant instructions in your
country or region for disposing of batteries or products.
Safety Symbols
This symbol indicates that this
equipment may contain
dangerous voltage which could
cause electric shock. Do not
remove the cover (or back). No
user-serviceable parts inside.
Refer servicing to licensed
service personnel.
This symbol indicates that there
are important operating and
maintenance instructions in the
Manual for this unit.

Technical Manual for PTZ-12G and PTZ-NDI Cameras Welcome • 7
Regulatory Compliance Notices
The following regulatory compliance notices apply to this product:
• FCC Warning
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment.
Notice: The changes or modifications not expressly approved by the party responsible for compliance
could void the user's authority to operate the equipment.
•ICWarning
This digital apparatus does not exceed the Class A limits for radio noise emissions from digital
apparatus as set out in the interference-causing equipment standard entitled "Digital Apparatus"
ICES-003 of Industry Canada.
Cet appareil numerique respecte les limites de bruits radioelectriques applicables aux appareils
numeriques de Classe A prescrites dans la norme sur le material brouilleur: "Appareils Numeriques,"
NMB-003 edictee par l'Industrie.
• EN55032 CE Warning
Operation of this equipment in a residential environment could cause radio interference.
• KC Warning
This equipment is industrial (Class A) electromagnetic wave suitability equipment and seller or user
should take notice of it, and this equipment is to be used in places except for home.
FCC Compliance Statement:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference received, including interference that may cause undesired operation.
Contacting Technical Support
At Ross Video, we take pride in the quality of our products, but if problems occur, help is as close as the
nearest telephone.
Our 24-hour Hot Line service ensures you have access to technical expertise around the clock. After-sales
service and technical support is provided directly by Ross Video personnel.
During business hours (Eastern time), technical support personnel are available by telephone any time.
Emergency after hours calls are answered by an answering service (live person) who will patch your call
to the on-call support specialist. In the event that the on-call person is assisting another customer, the
answering service will contact the back-up support specialist.
Our team of highly trained staff is available to react to any problem and to do whatever is necessary to
ensure customer satisfaction.
•Toll Free Technical Support 24/7: 1-844-652-0645 (North America), or [phone] (International)
•Technical Support: ([phone]
•E-mail for Technical Support: [email protected]
•ROSS VIDEO | HELP CENTER: https://support.rossvideo.com/hc/en-us
•E-mail for General Information: [email protected]
•Ross Video Website: http://www.rossvideo.com

8 • Product Introduction Technical Manual for PTZ-12G and PTZ-NDI Cameras
Product Introduction
This section introduces PTZ-12G and PTZ-NDI cameras. It includes the following topics:
•“Package Contents” on page 8
•“Front View” on page 9
•“Rear View” on page 10
•“Bottom View” on page 12
•“Camera Weight and Dimensions” on page 13
Package Contents
The product package includes the following items:
Figure 1 - Packing List for PTZ-12G and PTZ-NDI cameras

Technical Manual for PTZ-12G and PTZ-NDI Cameras Product Introduction • 9
Front View
Figure 2 shows the front of the camera.
Figure 2 - Front View
NO. Item Description
1 Tally indicator light Tally light is controlled through VISCA commands:
Tally M o d e : 8x 01 7E 01 0A 01 0p FF
•p= 0: OFF
•p= 4: Red light (half-brightness)
•p= 5: Red light (full-brightness)
•p= 6: Green light (full-brightness)
•p= 7: Orange light (full-brightness)
2 Camera Lens 30x HD camera lens
3 Power LED indicator Displays the Power status of the camera:
• during startup (initialization): green
• during use: green
• when in Standby mode: OFF
4 Standby LED indicator Displays the Standby status of the camera:
• during startup (initialization): orange
• during use: OFF
• when in Standby mode: orange

10 • Product Introduction Technical Manual for PTZ-12G and PTZ-NDI Cameras
Rear View
Figure 3 shows the rear of the camera, including the connection panel.
Figure 3 - Rear View
NO. Item Description
5 RS-232 output RS-232 serial output port.
You can cascade (daisy-chain) up to seven cameras.
6 RS-232 input RS-232 serial input port.
You can cascade (daisy-chain) up to seven cameras.
7 HDMI 2.0 output HDMI 2.0 output (Audio output supported)
8 RS-422 port RS-422 connecting port.
You can cascade (daisy-chain) up to seven cameras.

Technical Manual for PTZ-12G and PTZ-NDI Cameras Product Introduction • 11
9 OUTPUT SWITCH Adjusts video output format.
The default format is 3840 x 2160/59.94p
Note: The switch position may not reflect the current output
format. Resolution settings in the On-Screen Display menu,
the web interface, and DashBoard PTZ Camera Control
override the Output Switch.
10 Audio input Support Line In/Mic In
11 Network port Network port, supporting routers or hubs with power supply:
PoE++ (IEEE802.3bt)
12 12 VDC power connector DC power input from AC Power Adapter (included).
Alternatively, the camera can be powered through the network
port if the network is capable of PoE++ (IEEE802.3bt).
13 IR SELECT Assigns a number (1, 2, or 3) to the camera for IR (infra-red)
remote control.
This enables you to use a single remote control unit to control
up to three cameras in an area.
When using the remote control unit, you press a Camera
select button (1, 2, or 3) to specify which camera you want to
control.
Tip: Using the DashBoard PTZ Camera Control plugin, you
can disable remote control IR reception to prevent accidental
changes being made by remote control. IR is automatically re-
enabled when the camera is powered off/on. For more
information, see “DashBoard Control” on page 61, and the
User Manual for PTZ Camera Control Plugin
(8351DR-015).
14 Kensington lock hole Safety lock slot
15 USB 3.0 port USB port for UVC (USB Video Class) video output.
PTZ-12G and PTZ-NDI cameras support MJPEG and H.264
streaming formats.
16 12G-SDI output Standard BNC connector for 12G-SDI video output, including
audio.
Note: For 4K video, you must use 12G-capable, 4K UHD
Video Cable. Lower-standard cables are not capable of
transmitting a 4K video signal reliably.
NO. Item Description

12 • Product Introduction Technical Manual for PTZ-12G and PTZ-NDI Cameras
Bottom View
Figure 4 shows the bottom of the camera.
Figure 4 - Bottom View
NO. Item Description
17 Quiet cooling fan Fan speed adjusts automatically for optimal cooling.
18 Tripod mounting hole
(threaded)
Standard 1/4 - 20 UNC hole for mounting to tripod.
19 Removable feet Removable feet are suitable for table-top use.
If the camera is to be attached to a mounting plate or
mounting bracket, removal of the feet may be necessary.
Rotate feet counter-clockwise to remove.

Technical Manual for PTZ-12G and PTZ-NDI Cameras Product Introduction • 13
Camera Weight and Dimensions
The camera weighs approximately 3kg (6.1 lbs), excluding ceiling mounting plates.
Approximate dimensions of the camera are as follows:
• Total height, including removable feet — 232mm (9.1”)
• Total width — 188mm (7.4”)
• Width of base — 174mm (6.9”)
• Total depth — 189mm (7.4”)
Figure 5 shows the front of the camera, with dimensions (in millimeters).
Figure 5 - Front View of Camera, with Dimensions (in millimeters)

14 • Product Introduction Technical Manual for PTZ-12G and PTZ-NDI Cameras
Figure 6 shows the side of the camera, with dimensions (in millimeters).
Figure 6 - Side View of Camera, with Dimensions (in millimeters)

Technical Manual for PTZ-12G and PTZ-NDI Cameras Camera Installation • 15
Camera Installation
This section describes how to install PTZ-12G and PTZ-NDI cameras.
For information about upgrading firmware on a camera that is already operational, see “Maintenance:
Firmware Upgrade Page” on page 53.
Before you begin:
1. Read the safety instructions. See “Safety Instructions” on page 6.
2. Determine the installation location:
a. The camera can be placed on a stable horizontal surface or tripod, mounted to a ceiling
(inverted), or mounted to a wall (special wall-mount bracket PTZ-WB-BLACK is required).
b. The camera base must be horizontal, and not on an angle.
c. The camera must be positioned an appropriate distance from the subject (minimum 2m (79”).
The lens field of view is 3° (tele) to 63° deg (wide).
d. The camera must be positioned away from other lights sources that might interfere with the
video image.
e. The installation location must provide adequate space for connecting cables to the back of the
camera.
f. Ensure that the installation location conforms to the safety instructions. See “Safety
Instructions” on page 6
3. Ensure that you have the necessary knowledge and skills:
a. If the camera is to be fastened to a wall or ceiling, you need to select and install appropriate
fastening hardware, and possibly work at heights.
b. Configuring the camera requires basic computer networking skills, such as configuring IP
connections.
Perform all procedures in the order presented.
The main installation steps described in this section are as follows:
1. “Set the IR Select Switch” on page 16
2. “Set the Video Output Switch” on page 17
3. “Configure Network Settings” on page 17
4. “Mount the Camera” on page 18
5. “Connect Power and Network Cables” on page 24

16 • Camera Installation Technical Manual for PTZ-12G and PTZ-NDI Cameras
Set the IR Select Switch
The remote control unit uses infra-red (IR) signals to communicate with cameras. A single remote control
unit can control up to three cameras in an area.
The IR SELECT switch on the back of the camera assigns a Camera select number (1, 2, or 3) to the
camera (Figure 7).
Figure 7 - The IR Select Switch on the Back of a Camera
To assign Camera select numbers for remote control:
• For each camera in an area, set the IR SELECT switch to a different number (1, 2, or 3).
Tip: If there are more than three cameras in an area, assign different numbers to cameras that are
near each other.
When you later use the remote control unit, you can press a Camera select button (1, 2, or 3) to specify
which camera you want to control (Figure 8).
Figure 8 - Remote Control Unit, showing Camera select buttons (1, 2, 3)
Tip: Using the DashBoard PTZ Camera Control plugin, you can disable remote control reception to
prevent accidental changes being made by remote control. For more information, see “DashBoard
Control” on page 61, and the User Manual for PTZ Camera Control Plugin (8351DR-015).

Technical Manual for PTZ-12G and PTZ-NDI Cameras Camera Installation • 17
Set the Video Output Switch
If you know which video format you want the camera to output, set the OUTPUT SWITCH (dial) on the
back of the camera.
To set the video output switch:
• Use a small slot screwdriver to gently rotate the OUTPUT SWITCH until the arrow points to the letter
that represents the desired video format. (Figure 9).
Figure 9 - OUTPUT SWITCH Settings and Video Formats
The factory-set default position is 0— 2160p/59.94.
Tip: Alternatively, you can set the video output format later using the remote control unit, the web
interface, or the DashBoard PTZ Camera Control plugin.
Note: The switch position may not reflect the current output format. Resolution changes made in the
On-Screen Display menu, the web interface, or the DashBoard PTZ Camera Control plugin override the
Output Switch.
Configure Network Settings
Each device on an IP network must have a unique IP address.
All PTZ-12G and PTZ-NDI cameras are shipped in DHCP mode, and with the same default static IP
address assigned (192.168.100.100).
You can use the cameras in DHCP mode, or configure a unique static IP address for each camera.
Using DHCP mode requires a DHCP server on the network, with enough available IP addresses for the
number of cameras.
If you are installing multiple cameras, we suggest you use the remote control unit and On-Screen Display
menu to configure network settings for each camera before you install them.
Tip: For each camera, ensure the IP address is accessible to computers and other devices that will control
that camera.

18 • Camera Installation Technical Manual for PTZ-12G and PTZ-NDI Cameras
Tip: To avoid accidentally configuring multiple cameras identically, ensure that any other cameras that
have the same Camera select number (1, 2, or 3) are either powered off or not within range of the IR
signal of the remote control unit.
To configure network settings:
1. Place the camera on a desk or table.
2. Connect the camera’s video output (HDMI or SDI) to a video monitor.
3. Connect power to the camera.
The camera initializes and moves to its home position.
Video from the camera appears on the video monitor.
Tip: Some monitors cannot render all video output formats. If video does not appear on the monitor
within 30 seconds, adjust the Output Switch on the back of the camera to a format the monitor can
render.
4. On the remote control unit, press the appropriate Camera select button (1, 2, or 3).
5. Press the Menu button.
The menu appears on the monitor.
Tip: Press the up and down arrow buttons to navigate through the menu options.
6. Navigate to the Ethernet menu option.
7. Press the center Home - Enter button.
Network settings appear.
8. Use the arrow buttons on the remote control unit to configure the network settings as required.
9. Press the Menu button to return to the main menu, and then press it again to close the menu.
Mount the Camera
You can install the camera on a desk or table, on a tripod, on a ceiling, or on a wall.
IMPORTANT: When handling the camera, lift it by the base only. Never handle or rotate the camera
head. Handling or rotating the camera head by hand can permanently damage the camera.
Figure 10 - Proper Handling of the Camera
This section includes the following topics:
•“Place the Camera on a Desk or Table” on page 19
•“Mount the Camera on a Tripod” on page 19
•“Mount the Camera on a Ceiling” on page 20
•“Mount the Camera to a Wall” on page 23
Tip: After you install the camera, you can attach a Kensington lock for security purposes.

Technical Manual for PTZ-12G and PTZ-NDI Cameras Camera Installation • 19
Place the Camera on a Desk or Table
Place the camera on a stable, flat, horizontal surface such as a desk or table.
Figure 11 - Installing the Camera on a Desk or Table
Mount the Camera on a Tripod
The camera base has a standard 1/4-20 UNC hole for mounting the camera on a tripod (Figure 12).
Figure 12 - Mounting the Camera on a Tripod
When mounting the camera on a tripod:
• Ensure that the tripod is stable and level.
• Use only a standard 1/4-20 UNC tripod screw. Do not over-tighten.
• Ensure that the ventilation fan on the bottom of the camera is not obstructed.

20 • Camera Installation Technical Manual for PTZ-12G and PTZ-NDI Cameras
Mount the Camera on a Ceiling
You can invert the camera and mount it on a ceiling.
IMPORTANT: The camera must be mounted horizontally. Do not mount it on a sloped ceiling.
The camera package includes hardware for mounting the camera on a ceiling (Figure 13).
Figure 13 - Ceiling Mounting Hardware Included with the Camera
To mount the camera, you fasten Metal Plate A to the camera, and mount Metal Plate B to the ceiling
(additional fasteners required). You then fasten the two metal plates together.
This section provides instructions for mounting the camera to a ceiling. Read all steps before you begin.
To mount the camera on a ceiling:
1. Remove the feet (4 pcs) from the bottom of the camera by rotating them counter-clockwise
(Figure 14).
Store the feet for future use.
Figure 14 - Bottom View of Camera, showing Removable Feet (4pcs)