Rosslare SP-03V2 User manual

SP – 03V2
Elderly Care Telephone -
Wireless Emergency System
User Manual
June 2011

Table of Contents
SP-03V2 User Manual
Page ii
Table of Contents
1. Introduction............................................................. 6
2. Telephone Description............................................. 7
2.1 Front Panel........................................................................... 7
2.2 Front Panel Keys................................................................... 8
2.3 LED Indicators.................................................................... 10
2.4 LCD Display........................................................................ 10
2.5 Sound Indicators................................................................ 11
3. Making Telephone Calls ........................................ 12
3.1 Standard Dialing................................................................ 12
3.2 Quick Dialing ..................................................................... 13
4. Programming Interactive Voice Response............. 16
4.1 IVR General Options .......................................................... 17
4.2 IVR Arming Submenu......................................................... 17
4.3 IVR Voice Operation Submenu.......................................... 18
4.4 IVR Two-way Voice Activation Submenu............................ 18
4.5 Receiving IVR Status Report............................................... 18
5. User Menu Options................................................ 19
5.1 Accessing the User Menu .................................................. 19
5.2 Changing the Master Code.............................................. 20
5.3 Defining User Codes.......................................................... 21
5.4 Setting Date and Time....................................................... 22
5.5 Setting Private Telephone Numbers................................... 23
5.6 Viewing Logs...................................................................... 24
6. Pill Reminder.......................................................... 27
7. Security Panel Behavior and Modes of Operation.. 32
7.1 Alarm Mode....................................................................... 32
7.2 Arming Options.................................................................. 33
7.3 Disarming Process ............................................................. 36
7.4 Bypass/Un-bypass Zone..................................................... 37

Table of Contents
SP-03V2 User Manual
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7.5 Entry/Exit Delay Options...................................................... 40
8. Emergency and Panic Functionality ...................... 42
8.1 Siren................................................................................... 42
8.2 Performing an Emergency Call......................................... 42
8.3 Entering the Duress Code.................................................. 43
8.4 Enabling Forced Hang up................................................. 43
Appendix A. Limited Warranty .................................... 45
Appendix B. Technical Support .................................. 47

Notice, Copyright and Disclaimer
SP-03V2 User Manual
Page iv
Notice, Copyright and Disclaimer
This manual’s sole purpose is to assist installers and / or users in the safe and
efficient installation and usage of the system and / or product, and / or software
described herein.
BEFORE ATTEMPTING TO INSTALL AND /OR USE THE SYSTEM,THE INSTALLER
AND THE USER MUST READ THIS MANUAL AND BECOME FAMILIAR WITH ALL
SAFETY REQUIREMENTS AND OPERATING PROCEDURES.
vTHE SYSTEM MUST NOT BE USED FOR PURPOSES OTHER THAN THOSE
FOR WHICH IT WAS DESIGNED.
vTHE USE OF THE SOFTWARE ASSOCIATED WITH THE SYSTEM AND /OR
PRODUCT,IF APPLICABLE,IS SUBJECT TO THE TERMS OF THE LICENSE
PROVIDED AS PART OF THE PURCHASE DOCUMENTS.
vREL, RSP INC.AND /OR THEIR RELATED COMPANIES AND /OR
SUBSIDIARIES’(HEREAFTER:"ROSSLARE") EXCLUSIVE WARRANTY AND
LIABILITY IS LIMITED TO THE WARRANTY AND LIABILITY STATEMENT
PROVIDED IN AN APPENDIX AT THE END OF THIS DOCUMENT.
vTHIS MANUAL DESCRIBES THE MAXIMUM CONFIGURATION OF THE
SYSTEM WITH THE MAXIMUM NUMBER OF FUNCTIONS,INCLUDING
FUTURE OPTIONS.THEREFORE,NOT ALL FUNCTIONS DESCRIBED IN
THIS MANUAL MAY BE AVAILABLE IN THE SPECIFIC SYSTEM AND /OR
PRODUCT CONFIGURATION YOU PURCHASED.
vINCORRECT OPERATION OR INSTALLATION,OR FAILURE OF THE USER
TO EFFECTIVELY MAINTAIN THE SYSTEM,RELIEVES THE
MANUFACTURER (AND SELLER)FROM ALL OR ANY RESPONSIBILITY FOR
CONSEQUENT NONCOMPLIANCE,DAMAGE,OR INJURY.
vTHE TEXT,IMAGES AND GRAPHICS CONTAINED IN THE MANUAL ARE
FOR THE PURPOSE OF ILLUSTRATION AND REFERENCE ONLY.
IN NO EVENT SHALL MANUFACTURER BE LIABLE FOR ANY SPECIAL,
DIRECT,INDIRECT,INCIDENTAL,CONSEQUENTIAL,EXEMPLARY OR
PUNITIVE DAMAGES (INCLUDING,WITHOUT LIMITATION,ANY AND ALL
DAMAGES FROM BUSINESS INTERRUPTION,LOSS OF PROFITS OR
REVENUE,COST OF CAPITAL OR LOSS OF USE OF ANY PROPERTY OR
CAPITAL OR INJURY).
vALL GRAPHICS IN THIS MANUAL ARE FOR REFERENCE ONLY,SOME
DEVIATION BETWEEN THE IMAGE(S)AND THE ACTUAL PRODUCT MAY
OCCUR.
vALL WIRING DIAGRAMS ARE INTENDED FOR REFERENCE ONLY,THE
PHOTOGRAPH OR GRAPHIC OF THE PCB(S)ARE INTENDED FOR
CLEARER ILLUSTRATION AND UNDERSTANDING OF THE PRODUCT AND
MAY DIFFER FROM THE ACTUAL PCB(S).

Notice, Copyright and Disclaimer
SP-03V2 User Manual
Page v
COPYRIGHT ׃2011 by rosslare All rights reserved.
This manual and the information contained herein are proprietary to Rosslare. Only
Rosslare and its customers have the right to use the information.
No part of this manual may be re-produced or transmitted in any form or by any
means, electronic or mechanical, for any purpose, without the express written
permission of Rosslare.
Rosslare owns patents and patent applications, trademarks, copyrights, or other
intellectual property rights covering the subject matter in this manual.
TEXTS,IMAGES,AND ILLUSTRATIONS INCLUDING THEIR ARRANGEMENT IN THIS
DOCUMENT ARE SUBJECT TO THE PROTECTION OF COPYRIGHT LAWS AND
OTHER LEGAL RIGHTS WORLDWIDE.THEIR USE,REPRODUCTION,AND
TRANSMITTAL TO THIRD PARTIES WITHOUT EXPRESS WRITTEN PERMISSION MAY
RESULT IN LEGAL PROCEEDINGS.
The furnishing of this manual to any party does not give that party or any third party
any license to these patents, trademarks, copyrights or other intellectual property
rights, except as expressly provided in any written agreement of Rosslare.
Rosslare reserves the right to revise and change this document at any time, without
being obliged to announce such revisions or changes beforehand or after the fact.
Caution:
Changes or modifications to this equipment not expressly
approved by the party responsible for compliance (Rosslare
Ltd.) could void the user’s authority to operate the equipment.

Introduction
SP-03V2 User Manual
Page 6
1. Introduction
The SP-03V2 Elderly Care Telephone by Rosslare Enterprises, Ltd.
is the ideal wireless security system for home or small office
providing intrusion protection. The SP-03V2 Elderly Care
Telephone is also the wireless panel used to control, program
and operate the security monitoring and IVR (Interactive Voice
Response) messaging, with all of the regular features of a
home telephone.
The SP-03V2 Elderly Care Telephone uses the latest RF
technology and enables the smooth and easy operation of a
large number of security and communication options.
Figure 1 The SP-03V2 Elderly Care Telephone
This manual contains the following sections:
•Telephone Description
•Making Telephone Calls
•Configuring the phone setup
•Programming the Pill Reminder
•Security Panel Behavior and Modes of Operation
•Emergency and Panic Functionality

Telephone Description
SP-03V2 User Manual
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2. Telephone Description
This chapter describes the following:
•Front Panel
•Front Panel Keys
•LED Indicators
•LCD Display
•Sound Indicators
2.1 Front Panel
Figure 2: SP-03V2 Elderly Care Telephone Front View
The front panel is used as a standard keypad for making
regular telephone calls and is also used to enter information
when programming other functions including alarms and
emergency alerts.

Telephone Description
SP-03V2 User Manual
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2.2 Front Panel Keys
The keys on the front panel are as follows:
Name
Key
Function
Emergency
•Triggers an emergency
call
•Sounds a standard panic
alarm
Disarm/
Cancel
•Disarms the system when
armed (requires code)
•Cancels emergency calls
and actions
Arm (Away)/
Redial
•Idle mode - Arms the
system in "Away" mode
(requires Code)
•Phone mode - Redials last
called telephone number
Arm (Home)/
Flash
In idle mode - Arms the system
in "Home" mode (requires code)
Alphanumeric
keys 1-9
•Enter/edit numbers 1-9 to
dial or quick dial
•Enter alphanumeric
characters (keys 2-9 to
corresponding to the
indicated letters)
•When entering letters,
each push on the same
key changes the letter to
the next letter indicated
or number on the key. For
example 3 - D - E - F - 3
etc.
•During a call it sends a
DTMF code of the pressed
number during a call

Telephone Description
SP-03V2 User Manual
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Name
Key
Function
0 Key
•Enter/edit number 0 to
dial or quick dial
•enters trouble display
which displays problems
experienced by the
system when trbl
indication appears on the
LCD
# Key
•Clears Access Codes
•Clears last entered digit in
Phone Number/Numeric
Value
•Transmits '#' DTMF code
during a Manual Call
ÞKey
•Enters a comma ',' as a
Dialing Delay in a Phone
Number (during editing)
•Transmits '*' DTMF code
during Manual Call
Menu/Up
•Accesses the Menu
•Navigates "Up" in the
menus
Quick
Dial/Down
•Phone mode - Enter Quick
Dial mode
•Idle mode - Navigates
"Down" in the menus
Speaker
•Switches the phone
speaker on or off
Volume
•Increase/decrease
speaker volume
•Enter No/Yes (same as
Cancel/Enter)

Telephone Description
SP-03V2 User Manual
Page 10
2.3 LED Indicators
The table below describes the various LED indicators.
Name
LED
Function
Status Indicator
Red
– the system is armed.
Off –the system is disarmed.
Flashing –
there is an entry or exit delay
(based on the beep rate).
Communication
Indicator
Green – Handset is off the hook.
Off – communication is disabled.
Flashing – communication is via a PC,
in phone mode speaker is on.
2.4 LCD Display
The LCD display clearly shows the system status in two rows,
displaying the system status and events.
When in idle mode the first line displays the system's time and
date while the second line shows the system status. For
example, the second line displays Ready.
System status is displayed on the left, while events are
displayed to the right of the system statuses. The event display
toggles every two seconds when there is more than one event.
The display options are described in the table below:
System Status
Description
Ready
Indicates that the system is ready for arming.
Not ready
Indicates that the system is not ready for
arming, and that there are zones which are
detecting something. These are active zones.
Press to view active zones. If there is
more than one active zone, press to
display the next active zone or press the
button to see more details.

Telephone Description
SP-03V2 User Manual
Page 11
Event Display
Description
TRBL
The system has one or more of the following
problems:
•Low battery (system or sensor)
•Power failure
•Supervision failure
•RF jamming
•Tamper (system or sensor)
MEM
There is an alarm in memory.
2.5 Sound Indicators
The system and keypad emit the following sounds:
Sounds
Action
Single beep
A key is pressed. This feature is activated by the
installer.
Long beep
An invalid entry is entered.
Four short
beeps a
minute
Indicates that there is a problem.
This feature is activated by the installer.
Two short
beeps
A key is not pressed for 30 seconds or more (except
during Test mode). The system automatically exits the
current menu.
Short beep
every second
An exit/entry delay is activated. A beep is sounded
every 0.5 seconds during the last 10 seconds of delay.
Nine short
Beeps
The system arms when one or more zones are active.
The installer must program this feature.
Chime
A chime is activated. The system supports three
chime sounds which can be selected to be heard
when a zone is activated (violated) during disarming
or when receiving a status update. For example the
chime is sounded when the zone is triggered.

Making Telephone Calls
SP-03V2 User Manual
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3. Making Telephone Calls
Although the SP-03V2 Elderly Care Telephone has many
features it still works as a standard phone.
Note:
When setting up the system telephone, use a comma (,) to
indicate a delay when dialing a number.
3.1 Standard Dialing
To make a call:
1. Pick up the receiver. The dial tone is heard
on the receiver and the DIAL screen is
displayed.
2. Use the numeric keypad to enter the
telephone number. If a wrong key is
entered, place back the receiver, pickup
and dial again.
To call the same number again:
1. Pick up the receiver. The dial tone is heard
on the receiver and the DIAL screen is
displayed.
2. Press . The previous number is
displayed. The call is initiated.
To make a hands free call:
1. Press . A prompt for the telephone
number to call is heard. The dial tone is
heard and the DIAL screen is displayed.
2. Use the numeric keypad to enter the
telephone number.

Making Telephone Calls
SP-03V2 User Manual
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3.2 Quick Dialing
Commonly used numbers, or emergency numbers can be
stored on the phone. Each stored numbers is associated with a
Quick Dial Number. Each Quick Dial Number is represented by
the number 0 – 9 with an alphanumeric name of up to 16
characters.
The SP-03V2 Elderly Care Telephone allows storage of 10
memorized telephone numbers.
To set Quick Dial Numbers:
1. Press . The Master Menu option is
displayed.
2. Press . The code prompt is
displayed and the system announces
"Please enter code".
3. Using the numeric keypad enter a valid user
or master code. While entering the code
each number entered is indicated by an "*".
On completing the code, the EDIT MASTER
CODE screen is displayed.
If the incorrect code is entered, the system
displays "Wrong Code, Please Try Again"
and announces "Illegal Code".
If there is no activity for 10 seconds, the
system returns to normal operating mode.
4. Press until the option Q-DIAL PHONES
is displayed. If is pushed too many
times, go back in the menus by pressing
.
5. Press . The Quick Dial
Number option is displayed.
6. Press until the Quick Dial Number
being set is displayed.

Making Telephone Calls
SP-03V2 User Manual
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7. Press . The option to enter
the name assigned to the Quick Dial
Number is displayed.
8. Press . The screen to enter
the name assigned to the Quick Dial
Number is displayed.
9. Enter the name associated with the Quick
Dial Number.
10. Press . The option to enter
the name assigned to the Quick Dial
Number is displayed.
11. Press
. The option to enter the number
assigned to the Quick Dial Number is
displayed.
12. Press . The screen to enter
the number assigned to the Quick Dial
Number is displayed.
13. Use the numeric keypad to enter the
telephone number. Press to delete
the last entered digit. The key inserts a
comma. Press to save the
number.
14. Press . The option to enter
the number assigned to the Quick Dial
Number is displayed.
15. Press to go back to step
6 where more Quick Dial Numbers can be
programmed.
16. To store more Quick Dial Numbers repeat
steps 7 – 15. To finish storing numbers, press
twice. The standard screen is
displayed and the system returns to normal
operating mode.

Making Telephone Calls
SP-03V2 User Manual
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To dial Quick Dial Numbers:
1. Press . The Quick Dial number stored
in slot #0 is displayed with the number.
2. Press and to scroll through
the stored Quick Dial numbers until the
required number is located.
3. Press to initiate the call.

Programming Interactive Voice Response
SP-03V2 User Manual
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4. Programming Interactive Voice Response
IVR (Interactive Voice Response) feature includes Voice
Assistance, where the SP-03V2 Elderly Care Telephone uses a
voice to prompt the user. An IVR session can be initiated either
by the system or though a remote private telephone call by
the user.
During voice menu mode, the system announces the menu
options and any relevant instructions.
To start an IVR Session by a remote telephone user:
1. Call the system's line telephone number. The system
answers the call after a preset number of rings. The system
plays the "Press Star” announcement and waits for the
to be pressed.
2. Press to start the session. Once the connection is
made a site description is announced and a request for
entry code is made.
3. Using the numeric keypad enter a valid user or master
code to start the session. The session is started and the IVR
menu is opened.
To start an IVR Session by the system:
This option must be enabled by the technician who installed
the system. The session is usually started by a predefined event.
The system accesses a private number configured in the
system. Up to three private numbers can be programmed.
(See Setting Private Telephone Numbers, on page 23)
1. The system calls the first programmed private number. The
systems requests is pressed. If there is no answer after
approximately 50 seconds the system hangs up. The system
then attempts to call the private telephone number again.
If there is no response the system then attempts the second
private the predefined number of times, and if the system
still does not succeed, the third private number is
attempted.

Programming Interactive Voice Response
SP-03V2 User Manual
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2. Press to start the session. Once the connection is
made a site description is announced and a request for
entry code is made.
3. Using the numeric keypad enter a valid user or master
code. The session is started and the IVR menu is opened.
The system switches to voice menu mode when a valid
master code is entered.
4.1 IVR General Options
The IVR menu has the following options:
Option
Description
Enters the Arming submenu.
Enters the Voice Operation submenu. The private Two-
Way Voice feature must be enabled.
Receives a status report.
Exits the menu and disconnects the system.
4.2 IVR Arming Submenu
The IVR Arming submenu has the following options:
Option
Description
Sets the panel status to "Arm Away".
Sets the panel status to "Arm Home".
Disarms the panel.
Returns to the previous menu.
When it is arming, the system announces its status only after the
exit delay timeout period.

Programming Interactive Voice Response
SP-03V2 User Manual
Page 18
4.3 IVR Voice Operation Submenu
The IVR Voice Operation submenu has the following options:
Option
Description
Enables Two-way Voice Activation submenu.
Returns to the previous menu.
4.4 IVR Two-way Voice Activation Submenu
The IVR Two-way Voice Activation submenu has the following
options:
Option
Description
Enables listening in to the call.
Enables listening in and talking on the call.
4.5 Receiving IVR Status Report
On the IVR Arming submenu press . The report is heard on
the telephone.

User Menu Options
SP-03V2 User Manual
Page 19
5. User Menu Options
Once the SP-03 Elderly Care Telephone has been installed
there are certain settings which are managed by the user. To
manage these settings the telephone provides a set of menus
which are displayed on the telephones display panel.
5.1 Accessing the User Menu
The User Menu is the base menu from which all the settings are
started. This is the only menu requiring a log in code or
password.
To open the User Menu:
1. Press . The Master Menu option is
displayed.
2. Press . The code prompt is
displayed.
3. Using the numeric keypad enter a valid
master code. While entering the code
each number entered is indicated by an
"*". On completing the code, the EDIT
MASTER CODE screen is displayed.
If the incorrect code is entered, the system
announces "Illegal Code" and displays
"Wrong Code, Please Try Again".
If there is no activity for 10 seconds, the
system returns to normal operating mode.
Once in the MASTER MENU use the and keys to
browse the submenus. Press to select a menu
or submenu item.
The sub menu options are as follows: