Rowe BC-3500 Instruction Manual

Bill & Coin Changer
with Fast Pay System
BC-3500
BC-3500
Bill & Coin Changer
with Fast Pay System
Field Service Manual
and
Parts Catalog
PART NO. 25238801
REV. N

Rowe by American Changer
1400 N.W. 65th Place
Fort Lauderdale, Florida 33309
[email protected]
Printed in USA
BC-3500
Bill and Coin Changer
Field Service Manual
and
Parts Catalog

Machine Safety
Your safety and the safety of others are very important to
American Changer.
We have provided important safety messages in this manual and on your machine. Always read and
obey all safety messages.
All safety messages will tell you what the potential hazard is, tell you how reduce the risk of injury, and
tell you what can happen if the instructions are not followed.
This is a safety alert symbol.
This symbol alerts you to potential hazards that can kill or hurt you and others.
All safety messages will follow the safety alert symbol and either “DANGER”,
“WARNING”, or “CAUTION”.
These words mean:
You can be killed or seriously injured if you don’t immediately
follow instructions
You can be killed or seriously injured if you don’t follow
instructions
You can be injured if you don’t follow instructions
Distributors, retailers, operators, and/or service people are to insure the following warning label is
properly affixed on the ACC products to which you/they are using and/or servicing in order to help
meet the applicable Proposition 65 requirements. For more information go to
www.P65Warnings.ca.gov

Important Safety Instructions
DANGER: To reduce the risks of severe injury
secure the machine to a stable structure.
WARNING: To reduce the risk of electrical shock,
disconnect all electrical power to the machine
before servicing.
NOTICE: For indoor use only.
NOTICE: Ensure this machine is level when
installed
SAVE THESE INSTRUCTIONS
American Changer does not guarantee machines (products) or services to be 100% secure against criminal
attempts. All machines (products) and services are to be used in accordance with business best practices and the
owner’s or operator’s best judgement.
Installation, use, service and maintenance must be performed in accordance with applicable machine (product)
manuals provided by American Changer and comply with any and all pertinent laws or regulations.
Inspect your machine (product), at a minimum annually, by a qualified service technician.
Dimensions and weights are reasonably close estimates. Specifications in this manual can vary without notice.

Section 2 – Setup & Installation
2.2 – Mounting Instructions
This machine must be installed in accordance with local codes. If you are unsure in any way what your
local codes are or unsure of anything in the following steps, please hire a licensed professional to
mount your machine.
1. Disconnect any and all AC power going to the machine. (Unplug AC line cord from the rear of the
machine.)
2. Note: You will need to verify with the building code enforcement to see if it is allowable to plug the
changer into a grounded outlet. If it is not, there must be 120VAC run through conduit or other
means to meet local codes to the changer. If it is not required, proceed to step #6.
3. Have a licensed electrician run the conduit, install the new breaker, wire and help decide how the
wiring will enter the changer (from the back or the bottom).
4. After the conduit has been installed, proceed with securing the machine to a stable structure.
5. Find an appropriate stable structure which to secure the machine to.
6. NOTICE: BEFORE SECURING ENSURE THE MACHINE IS LEVEL.

7. : PROPERLY SECURE MACHINE (PRODUCT) TO THE FLOOR SO THE MACHINE
(PRODUCT) CANNOT BE MOVED OR TIPPED. USE STRUCTURAL SOUND FASTENERS THAT CAN BE
PROPERLY TIGHTENED AND SECURE THE MACHINE (PRODUCT) THROUGH EACH OF THE HOLES IN
THE BASE OF THE MACHINE (PRODUCT) TO THE APPLICABLE SURFACE TO WHICH IT IS BEING
SECURED.
8. Use the four holes located in the back, bottom, or sides of the cabinet to secure the machine to a
stable structure.
9. Verify that the machine is properly secured to the stable structure.
10. Connect your AC line to the outlet. If conduit was run wire it to the power supply located in the
machine.
a. Do not use an extension cord unless allowed by the building electrical code.
b. Installation is completed. Proceed to the “Programming the Changer” section.
The proper performance of your American Changer machine is directly related to the quality of the power it is
supplied. AC power fluctuations, including blackouts, brownouts, over voltages, sags, surges, and spikes may cause
the machine to miss pay. To ensure the most trouble-free operation, we strongly recommend plugging all of our
machines into a DEDICATED AC outlet (this means there are no other machines on location plugged into the same
AC line). A simple way to check if this is true is to turn off the breaker associated with our machine at the breaker
box. No other equipment on location should lose power.
Additionally, if your unit is located in an area prone to lightning storms or other sources of frequent power
disturbances, we also strongly recommend using an Uninterruptible Power Supply (UPS). If power is lost during a
payout to a customer, a UPS will allow your machines to complete the transaction that would otherwise not be
completed. In some cases, a UPS may also correct long-term under and/or over voltages on the AC line by
converting to the proper line voltage before the power reaches the machine.
Every American Changer machine has a surge suppressor built into the main logic board. This helps eliminate
power related noise problems, but it will not protect from substantial voltage spikes or nearby lightning strikes. If
this is a concern for your area, we recommend purchasing a commercial grade UPS with integrated surge
protection. NOTE: A POWER STRIP IS NOT A SURGE PROTECTOR.

ii 25238801
WARNING:
This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance
with the instructions manual, may cause interference to radio communications. It has been tested and found to
comply with the limits for a Class A computing device pursuant to Subpart J of Part 15 of FCC Rules, which are
designed to provide reasonable protection against such interference when operated in a commercial environment.
Operations of this equipment in a residential area is likely to cause interference. In which case, the user, at his own
expense, will be required to take whatever measures may be required to correct the interference.

25238801 iii
Preface
Thisservicemanualisdividedintosixsections:
Section 1 System Description — Introduces you to the BC-3500, its features, and its major components,
principlesof operation, and capacities.
Section 2 Installation and Programming — Guides you through step-by-step installation instructions and
detailedsetup(programming)procedures.
Section 3 Routine Service — Provides routine service instructions for general maintenance and preventive
maintenance. Thissection provides information for routineservice and identified problems. Refer to
Section4:Troubleshootingforproceduresand techniques to identify a malfunction orrejectproblem.
Section 4 Troubleshooting — Provides troubleshooting charts, detailed error message descriptions, trouble-
shootingprocedures, a blockdiagram, schematics, circuit board layouts, and components lists. This
section also contains a detailed sequence of operation.
Section 5 Miscellaneous — Contains a harness color code list and other miscellaneous information.
Section 6 The Parts Catalog — Lists and illustrates all replaceable modules in the BC-3500.
Thismanual is intended for owners, route operators, and technicians. It providesall field and shop related service
and maintenance material. Accessories and their installation and service are discussed in the corresponding
accessoryinstructions(ormanuals).

Table of Contents
iv 25238801
SECTION 1 — SYSTEM DESCRIPTION
Introduction ......................................................................................................................................................... 1-1
General Operation .............................................................................................................................................. 1-1
Changing a Bill ................................................................................................................................................... 1-1
Changing Coins ................................................................................................................................................. 1-2
Functional Description ....................................................................................................................................... 1-2
BillTransport ....................................................................................................................................................... 1-2
Dual Bill Stacker ................................................................................................................................................. 1-3
Coin Acceptor ..................................................................................................................................................... 1-4
Solid-State Coin Switches ................................................................................................................................... 1-5
Coin Dispenser .................................................................................................................................................. 1-5
Coin or Bill Return Button .................................................................................................................................... 1-6
Hoppers ............................................................................................................................................................. 1-6
Hopper Capacities ............................................................................................................................................. 1-7
Machine Capacities (Bill Stacker, Coin Box) ........................................................................................................ 1-7
Temporarily Out of Service Lamp ........................................................................................................................ 1-8
Power Control Center .......................................................................................................................................... 1-8
Dollars Accepted Counter ................................................................................................................................ 1-8
EMIFilter ......................................................................................................................................................... 1-9
Power Supply ................................................................................................................................................. 1-9
Test Switches ................................................................................................................................................. 1-9
Power Control Relay ....................................................................................................................................... 1-9
ComputerControlCenter ..................................................................................................................................... 1-9
Status Display .............................................................................................................................................. 1-10
Service and Control Switches ........................................................................................................................ 1-10
Denominations Accepted ................................................................................................................................. 1-11
SECTION 2 — INSTALLATION AND PROGRAMMING
Installation .......................................................................................................................................................... 2-1
Wall Mounting .................................................................................................................................................... 2-1
Change Payout Programming ........................................................................................................................... 2-3
Loading the Hoppers .......................................................................................................................................... 2-5
Unloading the Hoppers ...................................................................................................................................... 2-5
Operational Information .................................................................................................................................... 2-6
Setting Up the BC-3500 ....................................................................................................................................... 2-7
Quick Setup for a BC-3500 Dispensing Quarters Only ........................................................................................ 2-7
Normal Setup ..................................................................................................................................................... 2-8
KeyInformation ................................................................................................................................................... 2-8
Turning the Power On ......................................................................................................................................... 2-8
Switching to the PROGRAMMING Mode ........................................................................................................... 2-9
If No Access Code Has Been Established ...................................................................................................... 2-9
If an Access Code Has Been Established ..................................................................................................... 2-10
To Program a Different Access Code ............................................................................................................. 2-10
Self-Diagnostics ................................................................................................................................................ 2-15
Diagnostic Check ............................................................................................................................................. 2-15
Fault Message Check ...................................................................................................................................... 2-15
Status Messages ............................................................................................................................................. 2-15
Non-Shutdown Faults .................................................................................................................................... 2-15
Bill Acceptance Messages ............................................................................................................................ 2-15

Table of Contents
25238801 v
Transport Self-Clear Check .............................................................................................................................. 2-15
Acceptance Check ............................................................................................................................................ 2-16
Dispensing Tokens ............................................................................................................................................ 2-17
TokenControl ................................................................................................................................................... 2-18
Fast-Feed Shutdown ........................................................................................................................................ 2-18
Accessing the Fast-Feed Menu ......................................................................................................................... 2-19
Navigating the Fast-Feed Menu ........................................................................................................................ 2-19
Anti-Pullback System ....................................................................................................................................... 2-20
Accessing the Anti-Pullback Menu.................................................................................................................. 2-21
Navigating the Anti-Pullback Menu ................................................................................................................. 2-21
Miscellaneous ................................................................................................................................................... 2-21
SECTION 3 — ROUTINE SERVICE
Introduction ......................................................................................................................................................... 3-1
Removing a Jammed Bill from the Bill Acceptor ............................................................................................ 3-1
Bill Jamming Check List .................................................................................................................................... 3-1
Filling and Emptying the BC-3500 ..................................................................................................................... 3-2
Filling the Changer ............................................................................................................................................ 3-2
Emptying the Changer ....................................................................................................................................... 3-3
Coin Inlet Cleaning Procedure .......................................................................................................................... 3-3
Cleaning the Hopper Coin Path ........................................................................................................................ 3-4
Change Bucket Lubrication ............................................................................................................................... 3-6
Test Procedures .................................................................................................................................................. 3-6
Checking a Bucket Solenoid ................................................................................................................................ 3-6
Transport Motor Speed Check ............................................................................................................................ 3-6
Testing BC-3500 Transport Photocells ................................................................................................................. 3-7
VI - Transport Inlet ........................................................................................................................................... 3-7
VF - Flipper Cell ............................................................................................................................................... 3-7
VT - Transmissive Cell ..................................................................................................................................... 3-7
VR - Reflective Cell ......................................................................................................................................... 3-7
Coin Counting Phototransistor (Detector) Check ................................................................................................... 3-8
Adjustments ......................................................................................................................................................... 3-9
Bill and Coin Return Switch Assembly ................................................................................................................ 3-9
Coin Inlet to Top Door Clearance ..................................................................................................................... 3-9
Bill Return Switch Adjustment ......................................................................................................................... 3-10
Hopper Chain Adjustment ................................................................................................................................. 3-10
Adjsuting the Bill Acceptor Rails ......................................................................................................................... 3-12
Adjusting the Bill Transport to Stacker Alignment ................................................................................................. 3-13
BillStacker ........................................................................................................................................................ 3-13
Home Switch Adjustment ............................................................................................................................... 3-13
Adjusting the Pusher Plate ................................................................................................................................ 3-14
Adjusting the Upper Bill Box .............................................................................................................................. 3-15
Bill Stop Flipper Check ...................................................................................................................................... 3-16
Adjusting the Bill Stop Flipper ............................................................................................................................ 3-17
Installing a New or Replacement Bill Stacker ..................................................................................................... 3-17
TimingBeltTension ........................................................................................................................................... 3-20
SECTION 2 — INSTALLATION & PROGRAMMING (Continued)