General Warranty Policy
Vacuum cleaners manufactured by Rugged Industries Pty Ltd are to the highest quality standards. We
encourage you to care for your product and follow the instructions in this manual, and in turn, you will
benefit from a product that provides performance and long life.
The following statement is a requirement under Australian Consumer Law and applies to consumer sales of
goods and services. In this statement “Our” means Rugged Industries and “you” means original purchaser.
“Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and compensation for any other reasonably
foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to
be of acceptable quality and the failure does not amount to a major failure”
In addition to guarantees under Australian Consumer Law, Rugged Industries warrants the Advantage
vacuum cleaner and model variants against faulty material and/or workmanship for one year, from the date
of purchase by the consumer, when operated and maintained following the instructions in this Manual.
The following explains the conditions and what to do in the event of a claim:
Rugged Industries or an authorized Service Agent or person will replace parts determined as faulty, but this
does not apply to normal consumable, worn, and rotating parts that require replacement under normal use,
including but not limited to rubber parts, filters, hoses, power cords, floor tools, dusting brush, crevice tools,
upholstery tool, tool caddy, turbine brush, etc.
If a difficulty develops with this equipment, you should contact the dealer from whom it was originally
purchased.
Warranty does not cover any machine or component that has been altered, abused, neglected, modified, or
used with non-genuine Rugged Industry resulting in, property damage, or loss of income due to malfunction
of the Equipment.
Warranty does not cover damage by transportation, freight, delivery, product return, accident,
misapplication, improper service or maintenance, blockages, vacuuming water or bulk powder, moist
carpet, use, or other instructions not in this instruction Manual.
All repairs and servicing during the warranty period must be carried out by Rugged Industries Pty Ltd or an
authorized Rugged Industries Service Agent or person. Rugged Industries Pty Ltd or an authorized Service
Agent who may request you to complete a Warranty Claim / Stock Return Form or other similar form before
returning any goods. All reasonable expenses associated with any transportation in returning goods for a
warranty claim are the consumer’s responsibility, and in all instances, the product is transported at the
owner’s risk.
Rugged Industries will not be responsible for the cost of repairs or damages caused by unauthorized
persons.
Warranty claims must be made within the warranty period and proof of purchase must be supplied with the
claim.
This warranty applies only to the original purchaser. Rugged is not responsible for costs or repairs
performed by persons other than those specifically authorized by Rugged Industries Pty Ltd
To the extent permitted by law, all other warranties whether implied or otherwise, not set out in these
warranty, terms and conditions are excluded and Rugged is not liable in contract, tort (including, without
limitation, negligence or breach of statutory duty) or otherwise to compensate you for:
•Any increased costs or expenses;
•Any loss of profit, revenue, business, contracts or anticipated savings;
•Any loss or expense resulting from a claim by a thrird party; or
•Any special indirect or consequential loss or damage of any nature whatsoever caused by Rugged’s
failure in complying with it’s obligations
The benefits given to you in this warranty are in addition to other rights and remedies under a law in relation
to the equipment or services to which this warranty applies.
REFUNDS
Please choose your purchase carefully as a refund may not be provided if you simply change your mind.
Repairs, refunds, or exchanges will not be accepted or provided unless the goods are faulty.
