SAGEMCOM IB1100E User manual
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Dear Customer
You have just purchased our product and we thank you for the trust you have placed in us.
This user guide contains all the recommendations, descriptions and tips for using your machine.
For your safety and comfort, we urge you to carefully read the chapter “Safety”, page 5 before attempting use.
Rules for using symbols
This document makes use of symbols designed to help the reader identify the information supplied:
Symbol Definition
CAUTION
Indicates important safety information.
Failure to respect these notes may lead to serious or even fatal injury. Read these
notes carefully. You will find them in the Safety section of this manual.
Warning
Indicates important safety information.
Failure to respect these notes may lead to minor to moderate injury, or damage to
the apparatus or equipment. Read these notes carefully. You will find them in the
Safety section of this manual.
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Table of contents
Dear Customer.............................................................................................................................................3
Rules for using symbols ........................................................................................................................................3
Safety............................................................................................................................................................5
Safety Instructions of IB1100E product................................................................................................................5
Regulatory information ..........................................................................................................................................5
Certifications in Europe ........................................................................................................................................................... 5
Wi-Fi wireless network ............................................................................................................................................................ 5
Location conditions................................................................................................................................................6
Precautions for use ................................................................................................................................................6
Operating environment............................................................................................................................................................ 6
Precautions for using the machine.......................................................................................................................................... 6
Safety information ..................................................................................................................................................7
Safety during operation ........................................................................................................................................................... 7
Environment ............................................................................................................................................................8
Packaging................................................................................................................................................................................ 8
The product ............................................................................................................................................................................. 8
Energy saving and Energy Star............................................................................................................................................... 8
Registered trademarks ...........................................................................................................................................8
Presentation of the machine ......................................................................................................................9
Description of the machine....................................................................................................................................9
Description of the LCD screen .............................................................................................................................................. 10
Installation .................................................................................................................................................11
Packaging contents ..............................................................................................................................................11
Installing the machine ..........................................................................................................................................11
Starting up the machine .......................................................................................................................................12
Network connection..............................................................................................................................................12
Wi-Fi wireless connection (WPS) .......................................................................................................................................... 13
Connection via a network cable ............................................................................................................................................ 14
Advanced connections .......................................................................................................................................................... 15
Using the machine ....................................................................................................................................18
Loading documents..............................................................................................................................................18
Use of services......................................................................................................................................................19
Using tree structure services ..............................................................................................................................20
Browsing through the tree structure ...................................................................................................................................... 20
Level information................................................................................................................................................................... 20
Multiple service providers....................................................................................................................................21
Pairing ................................................................................................................................................................................... 21
Termination ........................................................................................................................................................................... 21
Scanning to a USB flash drive.............................................................................................................................22
Web interface.............................................................................................................................................23
Standby..................................................................................................................................................................24
Maintenance and incidents ......................................................................................................................25
Maintenance ..........................................................................................................................................................25
General information............................................................................................................................................................... 25
Cleaning ................................................................................................................................................................................ 25
Removing paper jams...........................................................................................................................................26
Several sheets of paper taken at the same time ................................................................................................27
Error messages.....................................................................................................................................................27
Error code..............................................................................................................................................................28
Maintenance menu................................................................................................................................................28
Software updating.................................................................................................................................................31
Machine recovery..................................................................................................................................................31
Packing and transporting the machine...............................................................................................................32
Frequently asked questions ................................................................................................................................33
1- Your machine's website cannot be accessed ................................................................................................................... 33
2 - Your machine's Internet connection via a proxy does not work ....................................................................................... 33
Characteristics ..........................................................................................................................................34
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Safety
Safety
Safety Instructions of IB1100E product
Before connecting your machine, check that the mains plug to which you are connecting the machine complies
with the indications on the information label (voltage, current, frequency of electricity network) on the machine. This
machine must be connected to a single-phase mains power supply.
Do not connect your machine to a loose, damaged or defective power socket, as you could get an electric shock. The
machine should not be installed directly on the ground.
Only use the supplied power adapter and power cord, connect it to the main socket according to the installation
instructions provided in this booklet and the indications on the identification label affixed to it (voltage, current, electric
network frequency). As a safety measure, you can use the power adaptors to cut off the 230V current in case of danger.
They must be located near to the device, and must be easily accessible.
The machine's power plug may be the only means of disconnecting from the electricity supply. As a result, the
following precautions must be taken: the machine must be connected to a nearby power plug. The power plug must
remain easily accessible.
Packaging and electrical and electronic equipment (EEE), must be disposed of in accordance with the instructions in
the ENVIRONMENT chapter in this manual.
Connection to local network
Only connect the machine to an Ethernet LAN the wiring of which does not go outside the building and is not subject
to external surges.
Regulatory information
.GPSG V
Certifications in Europe
Wi-Fi wireless network
The operation of some safety devices, medical equipment and other sensitive devices may be disrupted by the
machine's transmission power. Make sure to comply with the requirements (or restrictions) for use near such systems.
The CE mark applied to this product indicates the declaration of
conformity of Sagemcom Documents SAS with the followings applicable
directions of the European Union:
21 October 2009 : Directive 2009/125/CE establishing a framework for the setting of
ecodesign requirements for energy-related products.
12 December 2006 : Directive 2006/95/CE Harmonization of the laws of Member States
relating to low-voltage equipment.
15 December 2004 : Directive 2004/108/CE Harmonization of the laws of Member States
relating to electromagnetic compatibility..
9 March 1999 : Directive 1999/5/EC amended on radio and telecommunications terminal
equipment and mutual recognition of conformity.
The declaration of conformity can be consulted online at
www.sagemcom.com in the "support" section or may be requested from
the following address:
Sagemcom Documents SAS - Customer service department
250, route de l’Empereur - 92848 Rueil-Malmaison Cedex - France
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Safety
The following warning sign indicates that the radio frequency band used is not fully harmonised at European level,
and that the user is required to refer to the existing national regulations in the country of use for any possible restrictions
on use.
For the countries of the European Union, there were some known restrictions especially in Norway (in certain areas),
at the time this manual was issued (see last page).
Sagemcom disclaims any liability in the event of non-compliance with the existing regulations at the place of
installation, or for any radio interference created with regard to third parties and due to national regulations for this
application not being complied with.
Location conditions
By choosing an appropriate location, you will preserve the longevity of the machine. Ensure that the selected
location has the following characteristics:
• Choose a well-ventilation location.
• Ensure that the machine is not directly exposed to sunlight.
• Do not place the machine in a zone subject to significant differences of temperature or humidity.
• Choose a stable, horizontal surface on which the machine will not be exposed to intense vibrations.
• Do not place the machine near drapes or other flammable objects.
• Choose a location where the risks of splashes of water or other liquids are limited.
• Ensure that this location is dry, clean and dust-free.
Precautions for use
Take account of the important precautions below when using the machine.
Operating environment
The following section describes the operating environment required for the machine:
• Temperature: 10 °C to 32 °C with ambient humidity of between 20 et 80 % (30°C).
Precautions for using the machine
The following section describes the precautions to be taken when using the machine. Failure to comply with these
precautions may result in a risk of fire or electric shock.
• During scanning, never move the machine, never switch the machine off or open its covers.
• Never use objects that generate an electromagnetic field near the machine.
• When disconnecting the mains cable, always take hold of the plug without pulling on the cable.
• Make sure the AC adapter is out of reach of children and pets and placed on a flat, stable surface so that the power
cord cannot be disconnected accidentally.
• Make sure that the power cord is properly plugged into the power supply unit and that it is properly seated in its
housing. It is important to fully insert the connector into its housing.
• Never touch the mains cable with wet hands. You risk getting an electric shock.
• Always disconnect the power cable before moving the machine; Otherwise, you risk damaging the cable and the
machine.
• Always disconnect the mains cable if you do not plan to use the machine for a prolonged period of time.
• Never place objects on the mains cable or the power supply unit.
• Never walk on, or roll equipment wheels over the power cord or the AC adapter.
• Ensure that the machine never lies on the mains cable or the communication cables from any other electrical appli-
ances. Also ensure that no cables are inserted into the machine mechanism. This may prevent the machine from
operating correctly or create a fire hazard.
• Never try to remove a fixed panel or cover. Never modify the machine. Any contact with these circuits may lead to
a risk of electric shock.
• Ensure that all paper clips, staples or other small metal parts do not enter the machine through the openings.
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Safety
• Prevent any water or other liquids from being spilled on or near the machine. Any contact of the machine with water
or liquid may cause a risk of fire or electric shock.
• If liquid or a metal part accidentally penetrates the machine, disconnect immediately the mains cable and contact
your retailer.
• If heat, smoke or unusual smells are given off, or abnormal noises are heard, immediately unplug the power cord
and contact your retailer.
• If the machine emits heat, smoke, unusual smells or abnormal noises, disconnect immediately the mains cable and
contact your retailer.
• Avoid using the machine during a thunder storm, as there may be a risk of electrical shock caused by lightening.
Safety information
When using the machine, the following safety precautions must always be respected.
Safety during operation
To ensure continuous safe operation of your equipment, follow these safety instructions at all times (the list below is
non-exhaustive and may be added to or changed without prior notice).
In this section, the following symbols are used:
CAUTION
• Connect the mains cable directly to the wall socket and never use an extension cord.
• If a suspicious noise is heard from the power socket or power cord, immediately unplug the power cord from the
power socket, taking all the usual precautions, and then contact your dealer.
• Switch off the power and disconnect the power plug (by pulling on the plug and not the cable) if any one of the fol-
lowing situations occur:
– You spill something on the equipment.
– You suspect the equipment needs maintenance or repair.
– The equipment cover is damaged.
– The main cable or the socket is damaged.
Warning
• Protect the equipment from any humidity (rain, snow, etc.).
• When disconnecting the mains cable from the wall socket, always pull on the plug (and not the cable).
• Ensure that paper clips, staples and other small metal parts do not fall into the machine.
• Take care not to cut yourself when working inside the machine to remove paper jams.
• For environmental reasons, do not dispose of the machine at a household waste collection point.
Power supply
The plug must remain near the appliance and easily accessible.
CAUTION
Indicates a potentially dangerous situation that may lead to serious
injury if instructions are not followed.
Warning
Indicates a potentially dangerous situation that may lead to minor or moderate
injury, or damage the equipment if instructions are not followed.
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Safety
Environment
Preserving the environment is an essential concern of the manufacturer. The manufacturer wishes to operate
installations that are environmentally-friendly and has chosen to integrate environmental performance in the whole life
cycle of its products, from manufacture to installation, use and elimination.
Packaging
The product
In this way, you participate in the reuse and recovery of Waste Electrical and Electronic Equipment which may have
potential effects on the environment and human health.
Energy saving and Energy Star
EU legislation on energy conservation:
Your machine consumes less than 0.5 watts in standby mode, and thus complies with European Commission
Regulation No 1275/2008 of 17 December 2008 implementing the European Parliament and Council Directive 2009/
125/EC as regards the Eco-design requirements for the power consumption in standby mode for electrical and
electronic office equipment.
Power consumption is one of the main environmental impacts of electronic products. You can reduce your energy
consumption by adjusting your product's standby options (see section “Standby” en page 24).
Registered trademarks
Given the permanent evolution in technology, Sagemcom Documents SAS reserves the right to change the technical
characteristics indicated for this product at any time, without prior notice, and/or to interrupt the production of this
product.
Sagemcom is a registered trademark.
All other brands or product names mentioned as examples or for information are the registered trademarks of their
respective owners.
The information contained in this manual is subject to change without notice.
The presence of the logo (green point) means that a contribution has been paid to an approved
national body, for improving packaging recovery and recycling infrastructures.
To facilitate recycling, please respect the sorting rules in place locally for this type of waste.
The crossed bin symbol on the product indicates that it belongs to the electric and electronic
equipment family.
As such, European regulations require that it be collected selectively:
At distribution points in the event an equivalent item of equipment is purchased.
In collection points available locally (household waste facility, selective collection, etc.).
The international ENERGY STAR® programme aims at promoting the development and
awareness of low-consumption office equipment.
As an ENERGY STAR® partner, Sagemcom Documents SAS has determined that this
product meets the ENERGY STAR® directives in terms of energy savings.
After a period of inactivity of adjustable duration, your device will automatically switch to
power saving mode.
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1 - Presentation of the machine
Presentation of the machine
Description of the machine
1 Service button is used to scroll the different
choices or options
8 Button to validate the operation in progress
2Led
Green to indicate a normal condition
Red to indicate an error condition
Orange to indicate a boot condition
9 Output paper tray
3 LCD screen 10 Master USB connector (USB key)
4 Paper thickness switch 11 Not used
5 Input paper tray 12 LAN connector
6 These buttons, one on either side of the machine,
are used to open the machine.
13 Setup button is used to activate the WPS pairing
mode of the Wi-Fi.
7 Button to cancel the operation in progress 14 Power cable connection
1
6
3
2
5
7
10
9
111213
4
8
Front view
Back view
14
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1 - Presentation of the machine
Description of the LCD screen
The LCD screen displays the following:
1 Scanned sheet counter
2 Icon indicating the status of the network cable connection
with the Internet box.
Off: no connection
Flashing: connecting
Steady: connection established
3 Icon indicating the status of the Wi-Fi connection with the
Internet box.
Off: no connection
Flashing: connecting
Steady: connection established
4 Icon used during the Internet connection phase.
5 Icon used during the service provider site connection phase.
6 Icon indicating the service provider services status.
Off: no service enabled
Flashing: downloading of the list of services
Steady: services enabled and available to the user
Rotating: documents being sent
7 Line used to display machine messages up to 16 characters
long. When messages are longer than 16 characters, they
are scrolled on the screen.
7
123456
10
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2 - Installation
Installation
Packaging contents
The packaging contains the components listed below:
Installing the machine
1Unpack the machine and remove all protective shims, as illustrated in the installation guide.
2Install the machine in a suitable place respecting the safety instructions described in the section Safety [5].
3Unfold the document input and output trays.
1 A machine
2 A mains power supply unit
3 A power cable
4 A network cable
5 An installation guide
6 A safety instructions
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2 - Installation
Starting up the machine
1Take the power supply and power cord supplied.
2Always first plug in the mains adapter cord into your machine (1), then the power cord into the mains adapter (2)
and finally the power cord into the power socket (3). If you do not make the connections in this order, you expose
yourself to the risk of an electric shock.
The machine starts and if it is the first time it is switched on, the user is prompted to select the interface language.
3Use the key to scroll through the available languages and the key to select the desired language.
4Connect your machine to your Internet box. Refer to the Network connection section.
0.0
Network connection
The machine can be connected to the network by a network hard-wired cable or through a wireless (Wi-Fi) connection.
Use the procedure below appropriate to the type of connection you want.
The connection always takes place in four steps. The various steps are represented by icons displayed on the screen.
These steps are as follows:
• Step 1: connecting the machine to the Internet box (via a network cable or through a Wi-Fi wireless connection).
When the operation is successful, the icon is displayed for the network cable or the icon for the Wi-Fi
connection
• Step 2: connection to the Internet. When the operation is successful, the icon is displayed.
• Step 3: logging on to the Service Provider’s website. When the operation is successful, the icon is displayed.
• Step 4: access to services. When the operation is successful, the icon is displayed, and the machine is then
ready for use. This step requires a manual step the first time the machine is switched on.
WARNING
Before connecting the mains cable, you must consult the Safety Instructions [
5].
WARNING
The mains cable is used to disconnect the machine from the power supply. As a
precaution, the mains power socket must be located near the machine and easily
accessible in the event of danger.
WARNING
when switching on the machine for the first time, you must have a computer con-
nected to the same network as the machine to activate the provider services
1
2
3
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2 - Installation
Wi-Fi wireless connection (WPS)
To connect your machine using the Wi-Fi wireless network (WPS), follow these steps:
1Set the machine to WPS association mode by pressing the Setup button on the back of the machine.
2Set Internet box to WPS association mode. For further information, refer to the Internet box manual.
3The connection steps take place successively.
4When the machine is switched on for the first time, a software updating operation can start automatically (see
the section “Maintenance menu”, page 28). Do not turn the device off during this operation, as it might not restart.
Once the software has been updated, the following messages are displayed alternately on the LCD screen:
5Press the key, the following messages are displayed alternately on the LCD screen:
6Log onto the service provider's website from your computer and go to your machine's settings page.
Depending on your service provider, you may have to enter a pin code in a field. If this is the case, please enter
the code value displayed on your machine as this pin code.
To complete the pairing process, in all cases press the web page "pairing" button.
Note that you have 1 minute from the onset of pairing on your machine to complete the pairing process on your
service provider's website. If this period is exceeded, you will need to repeat the complete pairing procedure.
7Once pairing is complete, the machine is ready for use and the screen shown below is displayed
12
PAIRING NEEDED
WHEN READY
PAIRING...
CODE : xxxxxx
SERVICE - 1
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2 - Installation
Connection via a network cable
Remark: the network cable connection takes priority over the Wi-Fi connection.
To connect your machine, follow these steps:
1Connect the network cable supplied between your machine and your Internet box.
2The connection steps take place successively.
3When the machine is switched on for the first time, a software updating operation can start automatically (see
the section “Maintenance menu”, page 28). Do not turn the device off during this operation, as it might not restart.
Once the software has been updated, the following messages are displayed alternately on the LCD screen:
4Press the key, the following messages are displayed alternately on the LCD screen:
5Log onto the service provider's website from your computer and go to your machine's settings page.
Depending on your service provider, you may have to enter a pin code in a field. If this is the case, please enter
the code value displayed on your machine as this pin code.
To complete the pairing process, in all cases press the web page "pairing" button.
Note that you have 1 minute from the onset of pairing on your machine to complete the pairing process on your
service provider's website. If this period is exceeded, you will need to repeat the complete pairing procedure.
6Once pairing is complete, the machine is ready for use and the screen shown below is displayed
WARNING
ONLY CONNECT THE MACHINE TO AN ETHERNET LAN THE WIRING OF
WHICH DOES NOT GO OUTSIDE THE BUILDING AND IS NOT SUBJECT TO
EXTERNAL SURGES.
PAIRING NEEDED
WHEN READY
PAIRING...
CODE : xxxxxx
SERVICE - 1
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2 - Installation
Advanced connections
If you do not have Wi-Fi (WPS) or if your network is connected to the Internet through a proxy or more generally, if the
Wi-Fi or the network cable connection failed, please use the configuration method below.
To configure the advanced connection settings, you have to log on to the machine’s embedded website.
Wi-Fi connection without WPS
To connect to the Internet box using a Wi-Fi connection without WPS, follow these steps:
1Connect your machine to your computer using the network cable supplied. Note the IP address displayed on the
machine’s LCD screen. This operation may take up to 1 minute. To display the IP address, you can also use the
“Maintenance menu”, page 28.
2Open a web browser on your computer and enter the IP address as follows: http://machine’s adresseIP (IP
address displayed on the LCD screen).
L’interface web s’affiche.
3Enter your user name (default user) and password (default user) and then click on Login.
4Click the Network Search button in the Wi-Fi menu to display the available networks.
5Select your network from the list and click on Network Access.
6Your Internet box's most secure type of encryption is displayed in the Encryption field. It is recommended not to
change the proposed value. Click the OK button. This information is available on the Internet box.
7Leave the DHCP option enabled and click OK.
8Once the settings have been made, click Logout to exit the web interface.
9Unplug the network cable from your machine.
10 The connection steps take place successively.
11 When the machine is switched on for the first time, a software updating operation can start automatically (see
the section “Maintenance menu”, page 28). Do not turn the device off during this operation, as it might not restart.
Once the software has been updated, the following messages are displayed alternately on the LCD screen:
WARNING
To configure these types of connection, you need a computer connected to your
machine with the network cable supplied.
PAIRING NEEDED
WHEN READY
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2 - Installation
12 Press the key, the following messages are displayed alternately on the LCD screen:
13 Log onto the service provider's website from your computer and go to your machine's settings page.
Depending on your service provider, you may have to enter a pin code in a field. If this is the case, please enter
the code value displayed on your machine as this pin code.
To complete the pairing process, in all cases press the web page "pairing" button.
Note that you have 1 minute from the onset of pairing on your machine to complete the pairing process on your
service provider's website. If this period is exceeded, you will need to repeat the complete pairing procedure.
14 Once pairing is complete, the machine is ready for use and the screen shown below is displayed
Connection with advanced settings
This paragraph is intended for advanced users who need to install the machine on a network with specific
characteristics, for example to use a fixed IP address. These specific settings can be configured on the embedded web
interface, in the LAN and Wi-Fi menus in particular.
To configure the machine’s settings, follow this procedure:
1Connect your machine to your computer using the network cable supplied. Note the IP address displayed on the
machine’s LCD screen. This operation may take up to 1 minute. To display the IP address, you can also use the
“Maintenance menu”, page 28.
2Open a web browser on your computer and enter the IP address as follows: http://machine’s adresseIP (IP
address displayed on the LCD screen).
The web interface is displayed.
3Enter your user name (default user) and password (default user) and then click on Login.
PAIRING...
CODE : xxxxxx
SERVICE - 1
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2 - Installation
4Configure the settings according to your needs. The screen below gives an example of how to configure LAN
settings. There is also a similar screen in Wi-Fi menu for configuring Wi- Fi settings.
5If your network is connected to the Internet through a proxy, check the Use a proxy server box and then fill in
the proxy settings. The screen below gives an example of how to configure LAN proxy settings.
6Once you have finished, click Logout to exit the web interface.
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3 - Using the machine
Using the machine
Loading documents
The scanner can scan original documents containing one or more sheets. You can load up to twenty 80 g/m² sheets
in the feeder.
Accepted formats
• A5, A4, Letter, Legal and other format complying with the following conditions:
• Length between 50 mm and 356 mm.
• Width between 50 mm and 229 mm.
• Paper weight of between 50 and 110 g/m² in standard mode.
Recommendations for use
• Do not load documents with different paper sizes or weights.
• Unfold sheets, remove staples and paper clips and separate sheets, sliding them over each other before inserting
the documents into the automatic feeder.
• Do not insert the following types of documents:
- Wrinkled or folded paper
- Torn paper
- Crumpled paper
To load your documents, follow these steps:
1Depending on the document(s) to be analyzed, select the Standard or Thick mode.
2Spread the paper guides as far apart as possible.
CAUTION
The standard mode allows you to place up to 20 pages in the feeder. It is recommended to separate
your pages and make sure that none of them are stapled.
Thick Mode
Standard Mode
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3 - Using the machine
3Place your documents in the scanner feeder then move the paper guides up against the document.
Use of services
To find out about the services offered, see you service provider's literature.
To scan your documents, follow these steps:
1Load the sheets to be scanned taking into account the instructions given in the Document loading section.
2Press the key to select the desired service.
3Once the service is selected, press the key to start the operation.
If the number of sheets of paper does not correspond to the number of sheets indicated on the display or if you
want to cancel the sending, press the key.
4When your document has been processed by your service provider, the 2-digit counter is decremented by num-
ber of sheets the scanned document contains. For example, if the counter is set to 0 before the document is
scanned, the counter returns to 0 after processing by the service provider.
Your service provider may display a message on your machine after processing your document. This may either
be an error message that requires the key to be pressed to confirm or an informational message that stays
on the screen for a given time.
1
2
2
1
2
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3 - Using the machine
Using tree structure services
Depending on your service provider, the services may be organized as a tree structure. This allows you for example to
group similar services together.
Contact your service provider to find out about the tree structures provided. The names (Group, Subgroup, Service,
etc.) presented below are given by way of example.
Tree structure example:
Browsing through the tree structure
To browse through the tree structure at the same level (e.g. Group 1, Group 2, etc.), press the .
To go down a level, press .
To move up a level, press .
Level information
To indicate that you are at the lowest level in the tree structure, an arrow on the right is displayed alternately with .
To indicate that you are at an intermediate level in the tree structure, two arrows are displayed on the right and left.
To indicate that you are at the lowest level in the tree structure, an arrow on the left is displayed alternately with .
Once the service is selected, press the key to start the operation.
Level 1
Level 2
Level 3
Level 2
Level 3
Level 3
Service 2221
Subgroup 22
Service 3
Service 2
Service 1
Group 1
Service 2212
Service 2211
Subgroup 21
Group 2
Level 1
Level 2
Level 2
Level 2
Group 1
Subgroup 21
Service 2212
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Table of contents
