Sageplan SageTracker User manual

SageTracker
Sageplan, Inc
Users Guide
RELIABLE, AFFORDABLE VEHICLE TRACKING
Caution: Tracking other people or their equipment can be illegal.
Consult local regulations before using this device
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Table of Contents
Welcome .................................................................. 3
Getting Started ......................................................... 3
Initial Installation ...................................................... 4
Things to Remember .................................................. 5
Troubleshooting ........................................................ 6
o’s and on’ts with your SageTracker ........................ 7
FAQs ........................................................................ 9
Where to get help .................................................... 12

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Welcome
We hope that you enjoy your new SageTracker, and that you
find it both practical and easy to use. SageTracker uses GPS
(Global Positioning System) to track its location and GSM
cellular service to send telemetry to the web-based tracking
server. Your report frequency will depend upon the service
option you have chosen. Your personal web account may be
accessed at www.worldtrackingsolutions.com and holds your
tracking maps, reports, and other information for 120 days.
Getting Started
Your SageTracker was shipped ready to use. Simply power on
the unit using the button on the bottom of the right side. If you
are in an area with good visibility to the sky, the GPS LE
should become solid within 2 minutes. The other LE s may
blink according to the chart below:
LED LED State Description
GPS (top) Solid GPS Acquired
Fast Flash Acquiring GPS
Slow Flash No GPS
Power(middle) Off Power On and Normal
Solid Charging Complete
Fast Flash Batter is Charging
Fast Flash Device Powering Off
Slow Flash Power Low
GSM (bottom) Off Power off
Fast Flash Searching for GSM coverage
Slow Flash GSM Coverage Acquired
We recommend you make a test run by placing the device
directly on the dash of your vehicle. This insures that the unit
has excellent visibility to the GPS tracking satellites during the
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initial synchronization process. Take a test drive, making sure
you are moving for enough time to gather several reports.
Once you have made your test run, you are ready to view your
reports online. Go to www.worldtrackingsolutions.com using an
Internet Explorer web browser. Click on the “Login” button,
and then check to be sure that all pop up blockers have been
disabled for the tracking site. The maps and data tables are
generated using pop-up windows and will not display if you
have not disabled all pop-up blockers.
Once you have disabled the pop-up blockers, click on the
picture of your device and use the username and password
included to sign onto your account. The starting screen will
show the last location of the vehicle. To see your track history,
select “Track History” tab at the top of the screen. This will
bring up the map and data report for your test run.
Initial Installation
GPS Signal Reception
GPS satellite signals are transmitted to varying degrees through
glass, fiberglass, plastics, and many other fabrics and
materials. SageTracker cannot “see” through metal.
SageTracker generally works well when placed in a glove
compartment, under the dash, or passenger seat of a vehicle
but it will not be able to obtain a new location fix if placed in
the trunk or under the hood.
GSM Cellular Service Reporting
SageTracker uses the GSM cell phone network to send its
reports to the tracking system, so its ability to connect to the
internet is limited by the coverage of this network. Coverage in
populated areas is generally very good, but can be limited in
remote regions.

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Batteries
A fully charged unit will typically last between 7 and 10 days,
depending upon how much motion the device is experiencing.
The power level of the batteries is listed under the column
labeled “Battery” on your tracking website and is displayed as a
percentage. The battery should be charged when the power
level drops below 20%.
Need a longer battery life? We also offer an optional Extended
Battery Pack that can extend battery life to 2-3 months,
depending on use.
Things to Remember
SageTracker needs to “see” the GPS satellites in order to report
the location. If there is no information under the tracking data
table column labeled "address", it may be an indication that
your SageTracker cannot communicate with the GPS satellites.
The device needs to have cellular coverage in order to send
reports. If the device travels to a rural area with no cell
coverage, it will not be able to report. If the unit loses its
cellular connection, it will automatically transmit its tracking
history when it is able to reconnect to cellular service.
Areas that are mountainous, heavily forested, or streets with
many high rise buildings may have interference.
If an optional Extended Battery Pack is in use, SageTracker will
automatically power down any time the Extended Battery Pack
is disconnected from the unit. To power it up, hold down the
power button for approximately 2 seconds.
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Troubleshooting
The device is reporting, but there is no address or the
reported address is not correct
The most likely cause is a weak GPS satellite signal. This
problem can most often be remedied by moving the device to
an alternate location within the vehicle. As a quick check to
make sure that the device is functioning properly, place it in a
location with excellent visibility to the open sky to verify that it
does report addresses under these conditions.
There are three possible causes for reports with an incorrect
address:
1. No GPS Location reported during last GPS fix cycle: If
SageTracker was not able to generate a new location report
due to a weak or non-existent GPS signal, and then the
tracking software will place the vehicle at the last known
location on the map and generate a report in the data table
without an updated address.
2. Weak GPS Signal: If there are insufficient satellites available
to the unit to generate a location report with high accuracy,
you may see the following indicators in the column labeled
“GPS” in the data table below the tracking map:
a. “GPS”: Indicates a strong GPS signal and an accurate
location report.
b. “Estimated”: Indicates a weaker GPS signal and a
location report that may or may not be accurate.
c. “ egraded”: Indicates a very weak or non-existent GPS
signal and a location report that is likely to be
inaccurate.
d. “Blank”: Indicates no GPS signal. The device will need to
be moved to a new location to function properly.
3. Map Inaccuracies: We have had a few reports of the street
address not being accurate, although in this case the

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physical location on the map generally agrees with the
physical location of the unit.
Do’s and Don’ts with your SageTracker
Do
Check your battery usage on your web page and recharge the
unit when battery life falls below 20%. A full charge may take
4-6 hours.
Place your SageTracker where it will have a clear line of sight to
the sky and receive a fix from the GPS satellites. Concealed
devices may give you fewer location fixes than devices left in
the open and will take longer to get a fix. Sometimes a slight
adjustment in location can make a big difference in the
reporting quality.
Locations that tend to provide good reporting:
• In the glove compartment
• Under the passenger seat
• Under the package shelf in the rear window
• Inside a fiberglass bumper (not metal bumper)
• On the dashboard (remove on hot, sunny days)
• In the rear window (remove on hot, sunny days)
Locations that may reduce reporting quality:
• In the trunk (Hatchbacks/SUV’s may be OK)
• Completely underneath the vehicle
• Inside the engine compartment (extreme heat)
• In the wheel well (water spray)
• Inside buildings or garages
• In direct sunlight for extended periods (extreme heat)
Don’t
on’t use your SageTracker in prohibited areas that restrict
wireless or two-way radio usage. Using your SageTracker in
prohibited areas may be illegal and/or dangerous. These areas
can include hospitals, blasting sites, and in or near aircraft.
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on’t keep the device in direct contact with your body.
SageTracker is not designed to be worn. Maintain a space of at
least one inch between the device and your skin. People with
pacemakers should not carry the SageTracker on or near their
body and should maintain a distance of at least 8”.
on’t place your SageTracker over the airbag in the vehicle. If
the airbag deploys, this could cause significant injury.
on’t block the device with metal. SageTracker will not get a
satellite fix or be able to report the location when the GPS
signal is blocked by a metal obstruction.
on’t install the unit next to other transmitting devices, such as
satellite radios, VHF, radar, or other SageTracker devices, as
they may interfere with each other.
Yes, it is OK to…
Place the device inside a covering, to protect it. You may use
plastic or paper. A weatherproof case may be purchased from
World Tracking Solutions to fit your device.
Attach the device with magnets. A magnetic bracket is
available for this purpose.
Attach the device with duct tape or other industrial quality
adhesive.

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FAQs
Where can I use SageTracker?
Vehicles: SageTracker works well in a variety of vehicles
including boats, trailers, RVs and automobiles. Materials that do
not impede SageTracker’s visibility (provided they are relatively
thin) include fiberglass, plastics, most composite materials, and
glass. Metal will reduce the device’s ability to find its location.
Good locations to try include a glove compartment, a side map
box, under the dash of a car.
Regional Considerations: epending upon your service
option, SageTracker can be used anywhere in North America
where GSM service is available. While coverage is improving
almost daily, some of the more remote regions may not have
adequate coverage to operate the device.
How long will the batteries last?
A fully charged unit will typically last between 7 and 10 days,
depending upon how much motion the device is experiencing.
The power level of the batteries is listed under the column
labeled “Battery” on your tracking website and is displayed as a
percentage. The battery should be charged when the power
level drops below 20%.
What is a Geofence?
A Geofence is an area you define on the map that you want to
know when your vehicle enters or leaves. Setting up a
Geofence takes only a minute on your personalized website,
you can tell the SageTracker website to notify you if your
vehicle enters or leaves the Geofence. For more information,
please contact customer service.
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How do I set up a Notification?
From your tracking home page, click on “Settings” then
“Notifications”. Fill in the step by step form and click “Add”.
Will SageTracker work inside of a garage?
Probably not. While SageTracker is able to “see” through many
common materials used to build vehicles (i.e. rubber, plastic,
glass, fiberglass, and most composite materials), the
combination of a garage ceiling and roof are generally enough
to keep SageTracker from establishing a location fix.
What is the Reporting Frequency of SageTracker?
SageTracker is preprogrammed to report once a minute while
the vehicle is in motion. Please contact Customer Service for
optional report interval upgrades.
Which Browsers can I use with World Tracking
Solutions?
World Tracking Solutions has been verified to work with
Internet Explorer. Using any other internet browser may lead
to unexpected results.
Why is my unit showing my location as Austin, TX?
Until the unit successfully sends in its first location report from
your area, it will show its location as being at our test facility in
Austin Texas, as this will have been the last successful location
fix it achieved before being shipped to you.
Is it legal to use SageTracker in my area?
ue to the wide variability of state and local regulations, our
company is unable to provide legal advice for a particular
application of SageTracker in any given jurisdiction. It is up to
the user to understand and comply with the laws and
regulations of their area.
How do I check the battery level?
The battery level is listed under “Aux Battery” on the location
report table. The number reported is from 0 to 100 remaining
percentage of battery power left in the device. We recommend
recharging the batteries when the level falls below 20%.

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My maps and reports won’t display, what’s wrong?
Make sure your pop up blocker is set to allow pop ups from
your tracking site. When you click the “Run Report” button,
and nothing happens, look on your screen for a message bar
from the pop up blocker. Often you can click on the message
bar and select “Allow Pop Ups from this site.”
I cannot log into my account, what’s wrong?
Verify that your browser is set to allow third party cookies and
that all pop-up blockers are disabled. If you are using a
browser that cannot be configured to accept third party
cookies, try using our alternate vehicle tracking website at
http://mytracksite.net.
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Where to get help
Log onto www.worldtrackingsolutions.com, click on “Login”,
enter your username and password and click on “Help”. Many
topics are covered on this site.
World Tracking Solutions Technical Support Hours
Monday through Friday
8:00 a.m. to 8:00 p.m. Central Time
After Hours: Message service available at same phone number.
Contact Information
Email: [email protected]
Phone: [phone]
We are interested in your feedback on the device and how we
can improve our manual. Thank you for your patronage. Please
feel free to contact us with any questions or comments.
Sageplan, Inc
12871 Research Blvd.
Suite 204
Austin, TX 78750
[phone]
www.sageplan.com
www.worldtrackingsolutions.com