Sageplan SageTracker Guardian User manual

SageTracker
Guardian
Sageplan, Inc
Users Guide
RELIABLE, AFFORDABLE VEHICLE TRACKING
Caution: Tracking other people or their equipment can be illegal.
Consult local regulations before using this device
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Table of Contents
Welcome ................................................................. 3
Getting Started......................................................... 3
Troubleshooting........................................................ 4
Do’s and Don’ts with your SageTracker........................ 4
Things to Remember ................................................. 5
FAQs ....................................................................... 6
Where to get help ..................................................... 8

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Welcome
We hope that you enjoy your new SageTracker, and that you
find it both practical and easy to use. SageTracker uses GPS
(Global Positioning System) to track its location and GSM
cellular service to send telemetry to the web-based tracking
server. Your report frequency will depend upon the service
option you have chosen. Your personal web account may be
accessed at www.sagetracker.com and holds your tracking
maps, reports, and other information for 120 days.
Getting Started
Your ST Guardian was shipped ready to use. Simply install the
unit into your vehicle and you are ready to track.
Installation instructions are not part of this manual. Please
consult the product information on our website for installation
instructions. Once the unit is installed, you can check the
device performance by checking the LEDs indictors.
LED Indicators
LED 1=Power
2=Starter
Mode 3=GPS 4=Radio
COLOR Green Red Red Red
OFF No Power Enabled No Power
/Error
No Power/
Error
ON Power Disabled Good Fix Connected
Fast Blink - - Acquiring Network
Error
Slow Blink - Warning
Mode
Marginal GPS
Fix
Attempting
to Connect
Once you have verified that the unit is properly installed and
the Radio and GPS LED indicators are ON, you you are ready to
test your unit. Go to www.sagetracker.com using an Internet
Explorer web browser. Click on the “My Site” button, and select
the SageTracker Guardian logon icon. Be sure that all pop up
blockers have been disabled for the tracking site. You will also
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need to enable third party cookies in order for the site to
function correctly.
Once you have disabled the pop-up blockers, use the username
and password included with your order to sign onto your
account.
GSM Cellular Service Reporting
SageTracker uses the GSM cell phone network to send its
reports to the tracking system, so its ability to connect to the
internet is limited by the coverage of this network. Coverage in
populated areas is generally very good, but can be limited in
remote regions.
Troubleshooting
The device is not reporting.
The most likely cause is either no power or no GSM cellular
coverage. Check the LED indicators on the device. The device
needs to have cellular coverage in order to send reports. If the
device travels to a rural area with no cell coverage, it will not
be able to report.
The device is reporting, but there is no address or the
reported address is not correct.
The most likely cause is a weak GPS satellite signal. This
problem can most often be remedied by moving the device to
an alternate location within the vehicle. Check the GPS LED to
see if it is blinking or off and move the antenna to a different
location.
Do’s and Don’ts with your SageTracker
Do
Place your SageTracker antenna where it will have a clear line
of sight to the sky and receive a fix from the GPS satellites.
Concealed antennas may have more trouble generating a good

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GPS fix than antennas left in the open. Sometimes a slight
adjustment in antenna location can make a big difference in the
reporting quality. A location that tends to provide good
reporting is directly underneath the dash cover, provided that
there is no metal between the antenna and the windshield. If
the antenna is placed underneath a large piece of metal (in the
trunk, under the hood, underneath the vehicle, etc.) you will
most likely not get a good GPS Fix from the device.
Don’t
Don’t use your SageTracker in prohibited areas that restrict
wireless or two-way radio usage. Using your SageTracker in
prohibited areas may be illegal and/or dangerous. These areas
can include hospitals, blasting sites, and in or near aircraft.
Don’t place your SageTracker over the airbag in the vehicle. If
the airbag deploys, this could cause significant injury.
Don’t block the device with metal. SageTracker will not get a
satellite fix or be able to report the location when the GPS
signal is blocked by a metal obstruction.
Yes, it is OK to…
Place the device inside a plastic covering to protect it, or attach
the device with duct tape or other industrial quality adhesive.
Things to Remember
SageTracker needs to “see” the GPS satellites in order to report
the location. Remember that concealed devices will provide
fewer fixes and a longer reporting interval than devices left in
the open.
The device needs to have cellular coverage in order to send
reports. If the device travels to a rural area with no cell
coverage, it will not be able to report.
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Areas that are mountainous heavily forested or streets with
many high rise buildings may have interference that prevents
the unit from generating a GPS fix.
ST Guardian is a radio transmitter and receiver. It is designed
and manufactured not to exceed the emissions limits for
exposure to radio frequency (RF) energy set by the Federal
Communications Commission (FCC) of the U.S. Government. ST
Guardian should be installed and operated at least 10” from
your body.
Credits
There are no monthly subscription fees with SageTracker
Guardian. The device uses a simple pay per action fee
structure based upon a credit system.
Action Number of Credits
Locate Vehicle 2
Disable Vehicle 3
Re-Enable Vehicle 2
Audible Warnin
g
2
You may purchase credits using the Online Store at
www.sagetracker.com. It will normally take one business days
for the credits to be placed onto your tracking account.
Credits may also be purchased directly from the tracking site.
These credits are immediately posted, but are much more
expensive.
FAQs
Where can I use SageTracker?
Vehicles: SageTracker works well in a variety of vehicles
including boats, trailers, RVs and automobiles. Materials that do
not impede SageTracker’s visibility (provided they are relatively
thin) include fiberglass, plastics, most composite materials, and
glass. Metal will reduce the device’s ability to find its location.

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Good locations to try include a glove compartment, a side map
box, under the dash of a car.
Regional Considerations: Depending upon your service
option, SageTracker can be used anywhere in North America
where GSM service is available. While coverage is improving
almost daily, some of the more remote regions may not have
adequate coverage to operate the device.
Will SageTracker work inside of a garage?
While SageTracker is able to “see” through many common
materials used to build vehicles (i.e. rubber, plastic, glass,
fiberglass, and most composite materials), a garage ceiling and
roof are generally enough to keep SageTracker from
establishing a location fix. If a locate vehicle request is made
while the vehicle is inside a structure that limits GPS satellite
visibility, it will report the last know location of the vehicle.
How long does a Locate Vehicle request take?
The typical response time is less than one minute.
Which Browsers can I use with SageTracker?
SageTracker has been verified to work with Internet Explorer.
Using any other internet browser may lead to unexpected
results.
Is it legal to use SageTracker in my area?
Due to the wide variability of state and local regulations, our
company is unable to provide legal advice for a particular
application of SageTracker in any given jurisdiction. It is up to
the user to understand and comply with the laws and
regulations of their area.
I cannot log into my account, what’s wrong?
Verify that your browser is set to allow third party cookies, and
that all pop-up blockers are disabled. If you are using a
browser that cannot be configured to accept third party
cookies, try using our alternate vehicle tracking website at
http://guardian.sagetracker.com.
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Where to get help
Log onto www.sagetracker.com, click on “My Site”, enter your
username and password and click on “Help”. Many topics are
covered on this site.
SageTracker Technical Support Hours
Monday through Friday
9:00 a.m. to 6:00 p.m. Central Time
Contact Information
Email: [e-mail]
Phone: [phone]
We are interested in your feedback on the device and how we
can improve our manual. Thank you for your patronage. Please
feel free to contact us with any questions or comments.
Sageplan, Inc.
807 Brazos Street
Suite 910
Austin, TX 78701
[phone]
www.sageplan.com
www.sagetracker.com