Samsung Galaxy A11 User manual

ABOUT
YOUR PHONE
PLEASE RECYCLE
Printed in the U.S.A. BKLT-SAS115DL
ADVANCED FEATURES
DISCOVER
ENJOY
USE

1. REAR CAMERA/ULTRA-WIDE/DEPTH/FLASH
2. FINGERPRINT SCANNER
3. SIM/MEMORY CARD TRAY
4. HOME:
• Press to access the Home screen.
• Press and hold to open Google Assistant.
5. RECENT APPLICATIONS:
• Press to open the recently used applications.
• Split screen view: Tap the recently-used applications icon.
Tap the icon located at the top of the app you want to open.
Tap Open in split screen view. To open another app, tap it.
The apps will appear on the top and bottom of the screen.
6. CHARGER/USB DOCK
7. HEADSET JACK
8. VOLUME
9. POWER/LOCK:
• Press to wake up or lock the screen.
• ON: Press and hold until your screen lights up.
• OFF: Press and hold until the power options appear.
Follow the prompts.
2
3
1
8
7
9
10
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5
4
10. BACK

TABLE OF CONTENTS
1. YOUR DEVICE ........................................................................... 1
Serial number
Phone number
SIM number
2. ADVANCED FEATURES.......................................................... 5
Samsung Account .................................................................. 6
Samsung Cloud....................................................................... 7
Accessibility............................................................................10
Screen reader
Visibility enhancements
Hearing enhancements
Interaction & dexterity
Advanced settings
Dark mode
Apps...........................................................................................17
Biometrics and Security....................................................21
Screen lock
Face recognition
Fingerprint scanner
Google Play Protect
Find My Mobile
Encrypt or decrypt SD card
Permission manager
Calendar ..................................................................................26
Camera.....................................................................................27
Take a picture
Gallery
Edit pictures and video
Settings
Shooting mode
Features

1
Contacts...................................................................................32
Create a Contact
Direct Share
Send SOS message to a Contact
Data Usage..............................................................................34
Digital Wellbeing and Parental Controls....................35
Printing.....................................................................................37
Screenshots............................................................................37
VPN ............................................................................................38
Wi-Fi...........................................................................................39
Wi-Fi direct
Health & Safety Information...........................................41
08/2020
Learn how to access
the unique numbers
that identify your
device. Keep these for
future reference.
1. Your Device

2 3
ESSENTIAL INFORMATION
Your phone has several unique identier numbers that
you may need for activation and other functions. You can
access these numbers as follows:
Serial Number
←
Home > Settings > About phone
Your Serial Number will appear next to IMEI.
Phone Number
←
Home > Settings > About phone
Your Phone Number will appear next to Phone number.
SIM Number
←
Settings > About phone > Status > SIM card status
Your SIM Number will appear under ICCID.
Your SIM number can be found on the red Activation Card
that came with your phone or, on the SIM card.
1. Locate the SIM/Memory Card tray on the left edge of
the phone.
2. Press the pin tool provided into the hole until the tray
pops out.
3. On the SIM card, you will see a number beginning with
89. This is your SIM number.
For more information about your device:
Go to your service provider’s website > Help >
Tutorials and User Manuals > select device

4 5
Learn about the
advanced features that
can make your device
more personal and
more fun to use.
2. Advanced Features

6 7
SAMSUNG ACCOUNT
A Samsung account can be created during the setup
process on your phone. You can also create the account
at any time at account.samsung.com.
Having a Samsung account will give you access to several
features on your phone including:
• Samsung Cloud
• Samsung App store
• Find My Mobile
• and more
SAMSUNG CLOUD
←
Settings > Accounts and backup > Samsung Cloud
The Samsung cloud allows you to free up memory space
on your device and still have full access to your most
important information. When you use the Samsung
Cloud, you won’t have to worry about losing your data to
a lost, stolen, or a broken Galaxy device. You will get an
easy and seamless backup, sync, restore, and upgrade
experience across all your Galaxy devices.
You will need to create a Samsung account to access the
Samsung Cloud and other phone features. Once your
account is created, you will have 15GB of storage linked to
your account. Unlimited storage is provided for preloaded
Samsung apps such as Contacts and Calendar.

8 9
Once your Samsung account is congured, the following
options are available:
• Cloud usage: View how much cloud storage your
data is using.
• Sync settings: Enable or disable syncing for contacts,
calendar, Samsung notes, bookmarks, saved pages,
opened tabs from your browser, keyboard data, and
images and videos in your Gallery.
• Back up my data: Select content from your device
to back up to the cloud or select Auto back-up for
automatic back-up every 24 hours. Files larger than
1GB can’t be backed up to Samsung Cloud during
auto-backup.
With Samsung Cloud you can:
• Sync, back-up, and restore content to the Samsung
Cloud
• Download photos and videos stored only in Samsung
Cloud
• Use Samsung Cloud Storage
Sync your data from multiple devices
←
Settings > Accounts and backup > Samsung Cloud
What content is synced?
• Bluetooth
• Calendar
• Contacts
• Keyboard data
• Samsung Internet
• Samsung Notes
• Email
• Social Networking
• Picture & Video Sharing Accounts
What content can be backed up and restored?
• Phone
• Messages
• Contacts
• Calendar
• Clock
• Settings
• Bixby Home
• Home Screen
• Apps
• Documents
• Music

10 11
ACCESSIBILITY
←
Settings > Accessibility
Accessibility services are special features that make
using the device easier for those with certain physical
disabilities. You can enable Accessibility features to assist
with several aspects of the device.
Screen reader
• Voice Assistant: Gives spoken feedback to assist blind
and low vision users. Voice Assistant can collect the
text you enter, including personal data and credit card
numbers. It can also log your user interface interactions
with the device. For your security, Voice Assistant will
not collect your passwords.
• Tutorial: Provides instructions to use Voice Assistant.
• Settings: Congure Voice Assistant to better assist you.
Visibility enhancements
• High contrast theme: Adjust colors and screen fonts
to increase the contrast for easier viewing.
• High contrast fonts: Adjust the color and outline of
fonts to increase the contrast with the background.
• High contrast keyboard: Adjust the size of the
Samsung keyboard and change its colors to increase
the contrast between the keys and the background.
• Show button shapes: Show buttons with shaded
backgrounds to make them stand out.
• Color inversion: Reverse the display of colors from
white text on a black background to black text on a
white background.
• Remove animations: Remove certain screen eects if
you are sensitive to motion.
• Color correction: Enable and choose a color correction
mode if you are color blind or have diculty reading the
display because of the screen color.
• Magnier window: Magnify content shown on the
screen.
• Magnication: Use exaggerated gestures such as
triple-tapping, double pinching, and dragging two
ngers across the screen.
• Large mouse/touchpad pointer: Enable a large
pointer for a connected mouse or touchpad.
• Font size and style: Congure screen fonts so you can
see them better.
• Screen zoom: Congure the screen zoom level.

12 13
Hearing enhancements
• Real time text: Real Time Text (RTT) is an alternative to
external TTY devices. You can use RTT to communicate
via text while you’re on a voice call. You will need to be
connected to LTE or have Wi-Fi calling turned on.
• Hearing aid support: Improve the sound quality for
use with hearing aids.
• Amplify ambient sound: When you are using your
earphones, the Ambient sound amplier focuses on
the volume of the main conversation, music, or audio
and at the same time, amplies background sounds so
you hear those clearly and are able to stay aware of the
situation around you. This is particularly helpful when
you’re in a busy location.
• Live transcribe: Use the microphone to record speech
and convert it to text.
• Subtitle settings: Congure closed caption and subtitle
services when available.
Interaction & dexterity
• Universal switch: Allows you to control your device
using one or more switches to select items, scroll, text,
and more.
• Assistant menu: Improve the device accessibility for
users with reduced dexterity.
• Answering and ending calls: Simplify motions needed
to answer phone calls or to respond to notications and
alarms.
» Read caller names aloud: Hear callers’ names aloud
when using Bluetooth or a headset (not included).
» Answer automatically: Answer calls after a set
duration when using Bluetooth or a headset (not
included).
» Press Volume UP to answer: Use the volume keys to
answer calls.
» Press Side key to end calls: End calls by pressing the
Side key.

14 15
• Interaction control: Limit the touch area of screen
interactions, hard keys, and the keyboard.
• Touch and hold delay: Select a time interval for this
action.
• Tap duration: Set how long an interaction must be
held to be recognized as a tap.
• Ignore repeated touches: Set the duration of time in
which to ignore repeated touches.
• Click after pointer stops: Automatically clicks on an
item after the pointer stops over it.
• Sticky keys: When you press a modier key like Shift,
Ctrl, or Alt, the key stays pressed down. This allows you
to enter keyboard shortcuts by pressing one key at a
time.
• Slow Keys: Set how long a key must be held before it is
recognized as a press.
• Bounce Keys: To avoid accidentally pressing the
same key more than once, set how long to wait before
accepting a second press from the same key.
Advanced settings
• Side and Volume up keys: Congure selected
Accessibility features to open by quickly pressing the
Side and Volume UP keys at the same time. You can
select the features you want to enable from the menu.
• Volume UP/DOWN keys: Congure selected services
to turn on when you press and hold the Volume UP and
DOWN keys for three seconds.
» Selected service: Choose a service to launch with
this key combination.
» Allow on Lock screen: Allow this key combination to
activate even when the screen is locked.
• Flash notication: Set the camera light or screen to
blink whenever you receive a notication.
• Notication reminders: Beep at set intervals to
remind you of any unread notications.
• Time to take action: Choose how long to show
messages that ask you to take action, but are visible
only temporarily (like notications).

16 17
Dark Mode
←
Settings > Display
Switch the color theme of the operating system, apps, or
the wallpaper to a dark color. This is very useful in dim
light or at night to diminish eye strain. Some apps may
not support this feature.
APPS
←
Home screen > Swipe up
The Apps home screen displays all preloaded apps and
apps that you download. You can uninstall, disable,
or hide apps from view automatically. Preloaded apps
cannot be uninstalled. Disabled apps will be turned o
and hidden.
You will need to create a Google (Gmail) account to
access Google services and some phone features. A
Google (Gmail) account can be created during the setup
process on your phone or at google.com/gmail. Once
your account is created, you can download Android apps,
games, music and more directly from the Play Store.
Arrange the Order
←
Settings > Apps > More options (3 dots) > Sort
Apps can be listed alphabetically or in your own custom
order. When apps are arranged manually, you will be able
to place app icons on dierent home screens and arrange
them in any order that best ts your needs.

18 19
Use Folders
Folders help you to organize App shortcuts on the Apps
list. Once you create a folder, you can add a name or
change the color of the folder. When you delete a folder,
the app shortcuts inside that folder will return to your
Apps list. To create a folder:
1. Touch/ hold an app shortcut and drag it on top
of another app shortcut until a highlighted box is
displayed.
2. Release the app shortcut to create a folder.
Galaxy Store
←
Apps > Galaxy Store
View and download Samsung apps, games, themes and
more options that are optimized for use with Galaxy
devices. You will need to have a Samsung account to
download content from the Galaxy Store.
Samsung apps
To get more and do more from your device, a collection
of Samsung apps has been pre-loaded or downloaded to
the Samsung folder during the initial setup. These apps
allow you to customize your device to t your specic
needs and uses of features such as the camera, notes,
wearables, games, your smart-home environment and
more.
Samsung Members
←
Apps > Samsung Members
This is a pre-loaded all-in-one app that oers exclusive
experiences and content, customer communication, tips,
DIY support tools, and troubleshooting services. You will
need to register your device to get access to content.

20 21
Bixby
←
Home Screen > swipe right
Bixby is a virtual assistant that learns from how you
interact with it to give you a more individualized
experience. To talk to Bixby, simply press and hold the
side key or say, “Hi Bixby.” The more you use Bixby, the
better it will become at adjusting to your needs. Bixby
learns your routines in order to help you get things done
quickly and easily, and provides personalized suggestions
based on your likes.
Multi window
←
Recent apps > Tap on the app icon >
Open in split screen view > Tap on the second app
With apps that support this feature, the multi window
function is a convenient way to use them at the same
time. You can adjust the size of each app display as
necessary and change their position. You can also add
an app-pair shortcut in the apps panel for those that you
regularly use together.
BIOMETRICS AND SECURITY
Screen Lock
←
Settings > Lock screen > Screen lock type
It is recommended that you secure your device using a
screen lock. This added level of security helps prevent
someone from accessing your personal data, apps, and
email accounts. There are a variety of screen lock types
with dierent levels of security for your selection including
a swipe, numeric PIN, a pattern or a password.
You can set a Smart Lock to unlock your device
automatically when you are in a trusted location or when
trusted devices are detected.
Face Recognition
←
Settings > Biometrics and security > Face recognition
Face recognition is an added security option that will
let you unlock the screen easily. Before you register
your face, you will need to set a secure screen lock type
in order to unlock your phone once it restarts as you
complete the set-up. You may need it again in order to
ensure your phone is secure.

22 23
Fingerprints
←
Settings > Biometrics and security > Fingerprints
The ngerprint sensor on the back of the device can be
used by the device to identify you. Before you use this
function, you will need to register your ngerprint on
the device. You will then be able to unlock the screen,
view locked content, conrm a purchase or sign into
an app that supports ngerprint ID. You will be able to
register multiple ngerprints and delete them at any time.
Fingerprint data will be saved only to your phone and will
not be backed-up.
Google Play Protect
←
Settings > Biometrics and security > Google Play Protect
Google Play Protect runs a safety check on apps from
the Play Store before you download them. You can
congure Google Play Protect to regularly check installed
apps and your device for security risks and threats. App
updates are checked automatically, and you will receive
a notication if any security threats are detected. Play
Protect is ON by default.
Find My Mobile
←
Settings > Biometrics and security > Find My Mobile
Find My Mobile will help you locate your device and
protect your data. If your phone is lost, you can log in to
your Samsung account from ndmymobile.samsung.com
and remotely perform various functions to help you keep
your information secure.
You can also register a family member or other trusted
person as a guardian at Find My Mobile, allowing them
to locate your device, make your phone ring and activate
Emergency mode.
You must sign up for a Samsung account and enable
Google location service to use Find My Mobile.
• Google location service: This service must be ON in
order to nd your device.
• Remote unlock: Allow Samsung to store your PIN,
pattern, or password, allowing you to unlock and
control your device remotely.
• Send last location: Allow your device to send its
last location to the Find My Mobile server when the
remaining battery charge falls below a certain level.
• Remote controls: This feature must be turned on to
access your device remotely.

24 25
Use the Find My Mobile feature to:
• Make your phone ring
• Lock/Unlock the phone
• Erase Data
• Backup your information
• Retrieve calls/messages
• Extend battery life
• Set Guardians
Encrypt or decrypt SD Card
←
Settings > Biometrics and security >
Encrypt or decrypt SD card
Your device allows for an optional memory card of up
to 512GB (not included) that can be used for additional
storage. To protect and limit access of the information on
the memory card, you can encrypt it so that it can only
be read on your device once you enter the password you
create. If you perform a factory data reset, your phone
will be unable to read the encrypted memory card. Before
initiating a Factory data reset, make sure to decrypt the
installed memory card rst.
Permission manager
←
Settings > Privacy > Permission manager
Some apps, like the camera, microphone, or location
services, access features of your device when they are
running in the background and not just when you are
using the app. You can give or deny such access to each
app and set your device to notify you when this happens
for each category you select.

26 27
CAMERA
←
Apps > Camera
Rear camera resoluton: 13MP
Front camera resoluton: 8MP
Ultra Wide camera resoluton: 5MP
Depth camera resoluton: 2M
Video recording resolution: 1920x1080
The pictures and high-quality videos you take with the
phone’s camera are, by default, saved to your phone’s
Gallery. If you have an optional memory card (not
included) installed, you can select to save pictures and
videos to the memory card. You can also back them up
to the Cloud for future access and to help keep memory
space on your device available.
This device can support up to a 512GB microSD card.
Some memory cards may not be fully compatible.
CALENDAR
←
Apps > Calendar > More options (3 bars)
Create and share events with your family, friends, and
co-workers using the calendar, so you can be sure not
to miss or overlap any appointments or events. You can
select to view a full year, month, or even hourly schedules
including tasks that you have added.
You can also use your Calendar to create tasks and assign
a priority, reminder, or notes to each task. A task appears
as a checklist item and is removed once you mark the task
as complete. You can choose to set the task for today,
tomorrow, or you can set a specic date.

28 29
Take a picture
You can take a picture using any of the ways listed below.
• Tap the capture icon.
• Voice control: Take a picture by speaking pre-selected
key words.
• Show palm: Detects your palm and automatically
takes a picture a few seconds later.
• Floating shutter button: An extra shutter button that
can be moved around the screen.
• Press the Volume key: Great option when you’re
taking seles.
• Tap screen: Tap the screen to take seles.
Gallery
←
Apps > Gallery
Launching the Gallery displays all the available visual
images stored on your device. You can view and edit
pictures and videos, sort images into custom albums,
customize collections, and share images. When another
app, such as Email, saves a picture, a Download folder
is automatically created to contain the picture. Likewise,
when you take a screenshot, a Screenshots album
is automatically created in the Gallery to store all
screenshots.
Edit Pictures and Videos
←
Gallery > Tap picture or video >
Select editing tool options at the bottom of the image
Settings
←
Apps > Camera > Settings
You can adjust your camera’s settings or create custom
settings using the icons on the main camera screen and
in the Camera Settings menu. For pictures and video,
adjust the focus and brightness by tapping on the screen
to access those settings. You can also change shooting
modes and apply special eects by swiping to the left or
right respectively, as you frame the image you want to
capture.

30
Shooting Mode
You can allow the camera to select the ideal mode for
your pictures and video, or you can select your own from
several shooting modes.
• Panorama: Create a linear image by pressing the
capture icon as you move the device in a horizontal or
vertical direction.
• Pro: Manually adjust the ISO sensitivity, exposure value,
white balance, and color tone for the picture.
• Live focus: This allows the wide-angle and telephoto
rear cameras to capture the subject and background
separately, so your photos will have a clear focus on the
subject and a blurred background.
• Video: Allow the camera to determine the ideal settings
for the video.
• Sele: Switch to the front camera to take seles and
apply various eects.
31
Features
• Auto HDR: Enables the light sensitivity and color depth
features of the camera to produce a brighter and richer
picture.
• Pictures as previewed: Save the sele or self-recording
as viewed on the camera screen or as ipped images.
• Grid lines: Displays horizontal and vertical grid lines as
references to help you align dierent elements in the
picture.
• Location tags: Attach a GPS location tag to the picture.
• Camera modes: Set a default camera mode and
reorder or hide shooting modes.
• Shooting modes:
» Press Volume key: Great option when you’re taking
seles.
» Floating Shutter button: An extra shutter button
that can be moved around the screen.
» Show palm: Detects your palm and automatically
takes a picture a few seconds later.
• Shutter sound: Enable or disable a shutter sound
when pictures are taken.
• Reset settings: Reset the camera settings.

32 33
CONTACTS
←
Apps > Contacts > Create contact (+)
Store and manage your contacts and synchronize them
with personal accounts that you have added to your
device. Contacts can also be used in email, calendars and
other features.
Create a Contact
Once you save the contact, you can create groups or
mark contacts as favorites for easier access to the ones
you frequently use. You can edit, share, link, import or
export contacts as necessary. If you are saving contacts to
an account that does not automatically back them up to
the Cloud, you can manually back them up to a memory
card if you have one installed, and access them for re-
import if needed.
Direct Share
←
Settings > Advanced features > Direct share > On/O
Share content with your contacts directly using the
sharing panel from within any app. Once enabled,
contacts you have shared content with previously will
appear as an option in the Share window for each app.
Send SOS message to a Contact
←
Settings > Advanced features > Send SOS message >
On/O
In an emergency situation, you can quickly send a
message with your location to a designated contact
or list of contacts. You can include a picture from the
front or rear camera and/or include a ve-second audio
recording.
Once this feature is activated, and you have entered at
least one contact to the list, simply tap the Power key
quickly three times to send the SOS message.