Samsung HHSM-G500005-1 User manual

Heat Pump Installation Guide
1
Generation 5
Samsung Heat Pump
Installation Manual
REGISTER THIS PRODUCT
ONLINE WITHIN 28 DAYS OF
COMMISSIONING
IRELAND
www.joule.ie/register-a-product
NORTHERN IRELAND
www.jouleuk.co.uk/register-a-product
JL-SAMHPG5-INS-002-03-2017

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2
Warranty Card
Please register your product online
Homeowner
Name
Address
Contact Tel.
Contact Email
Installer
Name
Address
Contact Tel.
Contact Email
Product Product
Installed
Serial Number Installation
Date
Cylinder Located on
cylinder badge
Solar Thermal Take from
solar controller
Solar PV Ser. No. from
String / Micro Inverter
Air Source Heat Pump Located on external
heat pump badge
Integrated Heat Pump
and Cylinder
Located on
cylinder badge
Underoor Heating Project ref. on
supplied schematic
Direct Gas Fire Cylinder Located on
cylinder badge
Was a Pre-Plumbed
cylinder installed too?
If installed, please ll out the Heat Pump Commissioning
Sheet too
Joule Advance Installer
I accept the terms and conditions in the installation manual
MUST BE COMPLETED AND
THEN REGISTERED ONLINE
TO COMPLETE WARRANTY

Heat Pump Installation Guide
3
Heat Pump
Commissioning Sheet
Please register your product online
Site Contact
Address
Installer
Contact
Installer
Address
Outdoor Unit Information
Model Number
Unit Location
Serial Number
Strainer Glycol added Glycol Concentration
Fuse Rating Mains Cable Size Space around unit
Drainage For
Outdoor Unit Unit Correctly Mounted
Water System
Flushed
Water System Filled And
Purged
Flow Switch tted Flow And Return Lines
Insulated
*Glycol level around 20% check with glycol manufacture for details
Refrigerant Piping For Split System
Strength Pressure Tightness Test
Pressure kg Vacuum Level
Refrigerant Piping
Length
Additional Charge
Amount bar Total System Charge
Outdoor Unit Operation Data
Power Supply Running Amps Delta T (ΔT)
Ambient Temp Air On Temp Air O Temp
Flow Temp In Flow Temp Out
Please continue on next page
MUST BE COMPLETED AND
THEN REGISTERED ONLINE
TO COMPLETE WARRANTY

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4
Heat Pump
Commissioning Sheet
Please register your product online
Heating Controls
Ground Floor Heat
Emitter
Type of Control
Used Serial Number
1st Floor Heat
Emitter
Type of Control
Used Blending Valve Fitted
Type of control i.e. Underoor heating system, programmable room stat, etc.
Tank And Mim Unit Data
Tank Manufacture Model Number Serial Number
DHW Storage Solar Installed Blending Valve Fitted
Control Box
Location
Benchmark Book
Completed Tank Sensor Fitted
Fuse Rating For
Mim Unit Cable Size Vented or Unvented
Immersion Heater
Volts
Flow And Return
Lines Insulated
Space Heating Field Settings
Menu Code Function Default Site Settings
2011 Low Ambient temp for weather comp -10
2012 High Ambient temp for weather comp +15
2021 Flow temperature at low ambient point (2011) Zone 1 +40
2022 Flow temperature at high ambient point (2012) Zone 1 +25
2031 Flow temperature at low ambient point (2011) Zone 2 +50
2032 Flow temperature at high ambient point (2012) Zone 2 +35
2091 External Run input for Zone 1 ( Room stat ) (0=No 1=Yes) 0 (No)
2092 External Run input for Zone 2 ( Room stat ) (0=No 1=Yes) 0 (No)
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TO COMPLETE WARRANTY

Heat Pump Installation Guide
5
Settings for Twin Heat Pump Installation & Hybrid Systems
Menu Code Function Default Site Settings
4021 Enables control output for back up heat pump (0=No 1=Yes) 0
4024 Ambient temperature below which the slave will assist +10
4031 Tells the Master unit that a backup boiler is tted (0=No 1=Yes) 0
4032 Tells the Master unit to use the boiler as back up at the value of 4033. ( Set to 1) 0
4033 Ambient condition for the boiler to be enabled -15
Domestic Hot Water & Heat Pump Settings
Menu Code Function Default Site Settings
3011 Hot water cylinder tted (0= No 1=Yes) 0
3021 Heat Pump Max Temp for DHW 50
3024 Min. space heating time 5
3025 Max. cylinder heating time from heat pump before turning back to heating
zones* 30
3032 Max. cylinder heating time from heat pump before turning on immersion to support
it** 20
3041 Anti-Legionella function ( 0=O 1=Yes) 1
3042 Day of Anti-Legionella Function Friday
3043 Start Time of Anti Legionella function 23 Hrs
3044 Target Temp 70
3045 Hold Time at 3041 10
3051 Hotwater Boost Function (0=O 1=On) 0
3052 Hotwater Boost Timer duration x10 Min 6 (1hr)
*3025 = 200 Ltr Cylinder = 50 *3025 =300 Ltr Cylinder = 90
**3032 = 200 Ltr Cylinder = 50 **3032 =300 Ltr Cylinder = 90
Installer’s Signature
Print Name
Date
Heat Pump
Commissioning Sheet
Please register your product online
MUST BE COMPLETED AND
THEN REGISTERED ONLINE
TO COMPLETE WARRANTY

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6
MUST BE COMPLETED AND
THEN REGISTERED ONLINE
TO COMPLETE WARRANTY
Is the unit installed the correct distance from nearest boundaries?
Is the unit secured correctly to antivibration mounts via rubber mounts?
Is the unit mounted plumb level?
Is condensate drain kit tted? (drain kit located inside HP access door)
If unit is mounted on wall brackets, is drip tray installed?
Heating Controls
Heat Pump
Installation Checklist
Please register your product online
Is correct size pipe work used?
Are exible antivibration hoses tted and washers used?
Are heat pump isolation valves tted out at the heatpump?
Is Y-Strainer tted on the return pipework to heat pump and tted in the correct orientation?
Is ow and return pipe work connected the right way around?
Is Primary ow and return pipework insulated?
Heat Pump Plumbing (Outdoor)
Is the ow switch installed on the primary pipework and tted in the correct orientation? (Smart
Plumb Compact not applicable)
Is the ow switch installed on the primary horizontal pipework with 150mm pipe work each side
free of a bend or appliance? (Smart Plumb Compact not applicable)
Is Flow and Return pipe work connected the right way around?
Is the heating expansion vessel correctly sized, secured and charged to correct pressure? (Smart
Plumb Compact not applicable)
Is the Potable expansion vessel secured and charged to the correct pressure?
Are all pump valves and isolating valves fully open?
Has system been completely ushed of air and charged to the correct operating pressure of 2 bar?
Are all safety valves and tundish drained through a metal pipe to an appropriate drain point?
Cylinder Plumbing (Indoor)

Heat Pump Installation Guide
7
Heat Pump
Installation Checklist
Please register your product online
MUST BE COMPLETED AND
THEN REGISTERED ONLINE
TO COMPLETE WARRANTY
Has all air been removed from emitters?
Have all emitters been balanced correctly?
If UFH is installed, have correct owrates been set?
If UFH is installed, are all valves on manifolds/pumps fully open?
Radiator/UFH Plumbing
Is the correct size breaker used for heatpump?
Is an isolation switch installed for the heat pump and mounted on a xed structure out beside
heatpump?
Is the correct size power supply cable used for heat pump?
Are all cable protrusions avoiding condensate tray?
Is the correct communication cable installed and wired into correct terminals?
Heat Pump Wiring
Is the correct size breaker used for controller on cylinder?
Is an isolation switch installed for controller and mounted on a xed structure beside Controller?
Is the correct size power supply cable used for controller on cylinder?
Is the correct communication cable installed and wired into correct terminals?
Is the owswitch wired back into correct terminal on control panel? (Smart Plumb Compact not
applicable)
Cylinder Wiring
Is each zone/oor corresponding with the correct zone valve?
Are all heating controls powered from controller on cylinder?
Are all heating controls wired and working?
Heating Controls/Stats Wiring

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8
MUST BE COMPLETED AND
THEN REGISTERED ONLINE
TO COMPLETE WARRANTY
Heat Pump
Installation Checklist
Please register your product online
Homeowner
Name
Address
Contact Tel.
Contact Email
Installer
Name
Address
Contact Tel.
Contact Email
Installer’s Signature
Print Name
Date
Heat Pump must be commissioned within 30 days of installation in order to avail of warrenty regis-
tration. If it is found that your system cannot be commissioned due to inadequate installation, the
client will have 2 weeks to get issues rectied and recommissioned to avail of warranty registration.
Charges may apply if a second call out is required by a Joule representative.

Heat Pump Installation Guide
9
Table Of Contents
10 Commissioning, Service & Maintenance Package
11 Heat Pump Warranty
16 Joule Cyclone Warranty
17 Pre Installation Notes
18 First Fix Notes
20 Locating The Outdoor Unit
22 Installing The Unit
24 Condensate Management
26 Initial Start Up
28 Air Source Heat Pump & Smartplumb - 1 Heating & 1 DHW
28 • Mechanical & Electrical Diagram
30 • Field Setting Parameters
32 Air Source Heat Pump & Smartplumb - 2 Heating & 1 DHW
32 • Mechanical & Electrical Diagram
34 • Field Setting Parameters
36 Air Source Heat Pump & High Gain Indirect (1 Heating & 1 DHW)
36 • Mechanical & Electrical Diagram
38 • Field Setting Parameters
40 Air Source Heat Pump & High Gain Indirect (2 Heating & 1 DHW)
40 • Mechanical & Electrical Diagram
42 • Field Setting Parameters
44 Air Source Heat Pump & High Gain Indirect (2 Heating & 1 DHW)
44 • Mechanical & Electrical Diagram
46 • Field Setting Parameters
48 Air Source Heat Pump & High Gain Indirect (2 Heating & 1 DHW)
48 • Mechanical & Electrical Diagram
50 • Field Setting Parameters
52 Air Source Heat Pump & Smart Plumb Compact (2 or 3 Heating & 1 DHW)
52 • Mechanical & Electrical Diagram
56 • Transport & Handling
58 • Suitable Location
59 • Pipe Connections & Electrical Entry Point
60 • Temperature & Pressure Relief Valve Pipework
63 • Piping Diagram
64 • Heating System Connection
66 • Potable Pipework
68 • Commissioning
69 • Maintenance
70 • Field Setting Parameters
72 Starting The Heat Pump
74 Controller Symbols
76 Button Functions
78 Fault Codes
81 Trouble Shooting
82 Control Kit EHS Monoblock Wiring
88 Service Record

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10
Commissioning
From as little as £480/€578 Inc VAT
Annual Servicing
From as little as £360/€434 Inc VAT per year
All Samsung Air Source Heat Pumps supplied by Joule must be serviced annually to validate the
product warranty under the terms of the EUW agreement. Items that must be inspected annually
to validate the warranty include,
• Check outdoor fan motor and lubricate if needed
• Check electrical wiring, contacts and terminals; repair as required
• Check all safety components
• Check compressor operation
• Check indoor thermostat operation
• Check defrost and heating modes (winter only)
• Check for excessive noise and vibration
• Check refrigerant charge
• Inspect air lters
• Check all safety and pressure switches
• Check motor and heaters/voltage/amperes
You must ensure that if you do not choose a Joule service package then the service must be car-
ried out annually by a suitable qualied engineer to validate the terms of the Joule EUW agreement.
Heat pump Maintenance Package
Joule’s heat pump maintenance package entitles you to an annual maintenance visit, during which
our engineer will ensure that your Samsung heat pump supplied by Joule is operating within the
optimum conditions to maximise energy eciency. Any potential issue can be dealt with by a Joule
engineer. You will also be entitled to a discount on the cost of spare parts and labour.
Maintenance Package Response Times
Joule will schedule the planned annual maintenance visit with you, usually during the o peak
(Summer, Autumn) season. In the unlikely event of a fault, we will endeavour to respond as quickly
as possible
How Much Does The Heat Pump Maintenance Package Cost?
The maintenance package costs £360/€434 inc VAT per year and is payable in ad-vance before
we visit your premises. If any parts or remedial actions are required, we will provide an additional
quotation for this work.
All service oers are subject to payment in advance by cleared cheque or by debit/credit card. The
comprehensive service is available on a monthly direct debit plan.All service prices are inclusive of VAT.
Commissioning, Service & Maintenance
Package

Heat Pump Installation Guide
11
Warranty
Registration Procedure
A Samsung accredited installer to..
Warranty Procedure
5
WARRANTY
REGISTRATION PROCEDURE
WARRANTY PROCEDURE
6
Complete installation
& Commissioning
End user calls a/c
engineer/Samsung
Samsung
Internal approval
a/c engineer
calls distributor
1
1
4
4
Samsung entitlement /
document checks
6
Warranty work
completed
Prepare info
and documents
Make claim
on GSPN
Samsung internal
checks Claim paid
9 10 11 12 13
2
2
5
5
7 8
3
3
Provide Commissioning &
Maintenance documents
a/c engineer
veries fault
With help from distributor,
Request registration
with Samsung
a/c contacted
& sent to site
End user Customer is
welcomed & contacted
Distributor contacts
Samsung & logs call
Service order sent to
Service Partner
(inc labour contribution)
Complete
warranty work
A samsung accredited installer to...
Performing Warranty Work
Registration with Samsung must occurwithin 28 days of Commissioning date.
Warranty Reimbursement (by distributor/service partner)
Contact 03307262677 or [email protected] for Commissioning and maintenance documentation as required.
Work should only be carried out following the issue of a Service Order (SO) number.
Any Parts required should be ordered on GSPN by a distributor using the SO and a distributor will prepare
the claim for Labour and parts following repair. Once paid the distributor pays the installer the labour allowance.
5
WARRANTY
REGISTRATION PROCEDURE
WARRANTY PROCEDURE
6
Complete installation
& Commissioning
End user calls a/c
engineer/Samsung
Samsung
Internal approval
a/c engineer
calls distributor
1
1
4
4
Samsung entitlement /
document checks
6
Warranty work
completed
Prepare info
and documents
Make claim
on GSPN
Samsung internal
checks Claim paid
9 10 11 12 13
2
2
5
5
7 8
3
3
Provide Commissioning &
Maintenance documents
a/c engineer
veries fault
With help from distributor,
Request registration
with Samsung
a/c contacted
& sent to site
End user Customer is
welcomed & contacted
Distributor contacts
Samsung & logs call
Service order sent to
Service Partner
(inc labour contribution)
Complete
warranty work
A samsung accredited installer to...
Performing Warranty Work
Registration with Samsung must occurwithin 28 days of Commissioning date.
Warranty Reimbursement (by distributor/service partner)
Contact 03307262677 and Commissioning and maintenance documentation as required.
Work should only be carried out following the issue of a Service Order (SO) number.
Any Parts required should be ordered on GSPN by a distributor using the SO and a distributor will prepare
the claim for Labour and parts following repair. Once paid the distributor pays the installer the labour allowance.

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12
Warranty
Standard Warranty Period And Extended Warranty Period
1. The warranty period starts on the date of installation as shown on the commissioning report.
The standard warranty period ends 24 months later. By registering the product(s) which can
be done either by yourself, or by the reseller from whom you have purchased the products (the
“Reseller”) within 28 days after the installation date, you will receive an additional 1/2/5 year ex-
tended limited warranty service depending on the product type which will bring the total period
of coverage to 3/5/7 years from the date of installation. All of the terms set in this Statement of
Limited Warranty shall apply to any extended warranty. The method of service and operating condi-
tions will be as described in the original warranty statement provided with the Samsung Product.
Warranty: Redemption Process & Details
1. This promotion cannot be used in conjunction with any other promotion(s) or special bid/tender
pricing oered by Samsung Electronics.
2. To redeem and claim the Extended Warranty, all details MUST be sent to (uk.corporate@sam-
sung.com) within 28 days of the installation date to validate the additional warranty.
3. This oer applies to models purchased after 00:01hrs (GMT) on 1st May 2016.
4. Upon registration the claimant will be sent an email conrmation with notication of registration
and a related reference number for the claim being registered on.
5. A copy of your invoice and commissioning report MUST be submitted as proof of purchase.
6. Proof of dispatch will not be accepted as proof of receipt.
7. The 7 Year Extended Warranty is not transferable and no alternative will be oered.
Performing Warranty Work
Warranty Reimbursement (by distributor/service partner)
5
WARRANTY
REGISTRATION PROCEDURE
WARRANTY PROCEDURE
6
Complete installation
& Commissioning
End user calls a/c
engineer/Samsung
Samsung
Internal approval
a/c engineer
calls distributor
1 1
4 4
Samsung entitlement /
document checks
6
Warranty work
completed
Prepare info
and documents
Make claim
on GSPN
Samsung internal
checks Claim paid
9 10 11 12 13
2 2
5 5
7 8
3 3
Provide Commissioning &
Maintenance documents
a/c engineer
veries fault
With help from distributor,
Request registration
with Samsung
a/c contacted
& sent to site
End user Customer is
welcomed & contacted
Distributor contacts
Samsung & logs call
Service order sent to
Service Partner
(inc labour contribution)
Complete
warranty work
A samsung accredited installer to...
Performing Warranty Work
Registration with Samsung must occurwithin 28 days of Commissioning date.
Warranty Reimbursement (by distributor/service partner)
Contact 03307262677 and Commissioning and maintenance documentation as required.
Work should only be carried out following the issue of a Service Order (SO) number.
Any Parts required should be ordered on GSPN by a distributor using the SO and a distributor will prepare
the claim for Labour and parts following repair. Once paid the distributor pays the installer the labour allowance.
5
WARRANTY
REGISTRATION PROCEDURE
WARRANTY PROCEDURE
6
Complete installation
& Commissioning
End user calls a/c
engineer/Samsung
Samsung
Internal approval
a/c engineer
calls distributor
1 1
4 4
Samsung entitlement /
document checks
6
Warranty work
completed
Prepare info
and documents
Make claim
on GSPN
Samsung internal
checks Claim paid
9 10 11 12 13
2 2
5 5
7 8
3 3
Provide Commissioning &
Maintenance documents
a/c engineer
veries fault
With help from distributor,
Request registration
with Samsung
a/c contacted
& sent to site
End user Customer is
welcomed & contacted
Distributor contacts
Samsung & logs call
Service order sent to
Service Partner
(inc labour contribution)
Complete
warranty work
A samsung accredited installer to...
Performing Warranty Work
Registration with Samsung must occurwithin 28 days of Commissioning date.
Warranty Reimbursement (by distributor/service partner)
Contact 03307262677 and Commissioning and maintenance documentation as required.
Work should only be carried out following the issue of a Service Order (SO) number.
Any Parts required should be ordered on GSPN by a distributor using the SO and a distributor will prepare
the claim for Labour and parts following repair. Once paid the distributor pays the installer the labour allowance.

Heat Pump Installation Guide
13
Statement For Samsung
1. This oer only applies to the purchase of a new (not second-hand) Samsung air conditioning
Product which is sold in the UK or ROI after 1st May 2016
Product Model Warranty Type
All DVM/EHS/ERV Product various 7 years On Site
All CAC Product various 5 years On Site
All RAC Product various 3 years On Site
2. For customers outside the UK & ROI please refer to the country specic warranty information
that came with your product.
3. All Extended Warranty Redemptions must be registered online within 28 days of installation.
4. This Promotion is only available to end user customers who are using the products for business
purposes.
5. Employees or agents of Samsung or their families or households or anyone professionally con-
nected to this promotion is not eligible.
6. By registering for the Extended Warranty you agree to be bound by these terms and conditions.
Extent Of Warranty
During the extended warranty period Samsung continues to warrant that the Samsung Product shall
be free from defects in materials and workmanship. If the relevant product does not function as war-
ranted, against defective materials or workmanship, you should contact the Samsung Support Hotline.
Samsung Maintenance Parts, Supplies and Optional accessories (i.e. consumables), supplied as
part of the initial Samsung Product installation and listed in the Samsung Product User Guides, is
warranted against defective materials or workmanship for the rst 6 months, from date of Samsung
Product purchase or recommended average life volume, whichever is achieved rst, but is excluded
from the Extended Warranty period.
When Warranty service involves the exchange of a product or part, subject to applicable law, the
item replaced becomes the property of Samsung.
The replacement item assumes the remaining warranty period of the original product.
Before you present the product(s) for On Site (IH) warranty service you must:
• ensure that the Product is available for Warranty repair, on Site at the registered address.

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14
Warranty
Claim(s) For Warranty Service
To obtain a Warranty service, you must:
• Contact the Samsung Support hotline on 0843 596 2982 (UK) / 0818 717100 (ROI)
• Provide the full product model code and serial number
• Provide proof of activated extended warranty and proof of annual maintenance contract as per
the e-mail conrmation sent at the time of online warranty registration(s)
• Provide a clear fault description and carry out any diagnostics as advised
• Comply with any reasonable instructions from Samsung or an Authorised Service Centre to
allow you to receive the warranty service
Transfer Of Product
If you transfer this product to another user, warranty service may be available to that user during the
remainder of the standard 24 month warranty period, but not during any extended warranty period
(i.e. the extended warranty is not transferrable).
Exclusions
Samsung makes no representation or guarantee that the Samsung product(s) will operate uninter-
rupted or error free.
During the Extended Warranty Period, Samsung will only provide the Warranty in the UK and ROI.
Samsung is not responsible for paying any travel or delivery costs where the product is located
outside the UK or ROI.
Services performed by Samsung in rectifying damage or defect caused as a result of any excluded
conditions shall be subject to additional charges for labour, transportation and parts.
The Extended Warranty is only available if you have an ongoing maintenance contract in place with
a maintenance provider approved by Samsung, under which the product(s) must be checked at
least once a year by that maintenance provider.
Warranty Service is not available to you if the product you present is:
• Defaced
• Altered
• Damaged beyond repair, or
• In need of a repair not included in Warranty service.
(e.g Periodic Maintenance, consumable replacement and the repair or replacement of parts
due to normal wear and tear) transportation damage, or any other damage caused by external
factors (i.e. not damage caused by issues inherent in the manufacturing of the product)
• Does not match Product Model and serial number details as registered for Warranty service

Heat Pump Installation Guide
15
To the maximum extent permitted by law, warranty service does not include repair of failures caused by:
• Modication or attachments
• Accidents or misuse
• Unsuitable physical or operating environment
• Third party products, generic or relled e.g. maintenance units or replacement parts
• Maintenance by anyone other than Samsung or a Samsung Authorised Service provider
• Operation of a product beyond the limit of its duty cycle or Product specications
• Products, components, parts, material, software, or interfaces not furnished by Samsung
Neither Samsung nor its third party suppliers or resellers make any other warranty, guaran-
tee, or condition of any kind, whether express, implied, legal or statutory, with respect to the
product(s), and to the extent permitted by applicable law, specically disclaim any implied,
legal or statutory warranties or conditions or merchantability, tness for a particular, general
or normal purpose, satisfactory quality, durability and warranties against latent defects.
General Terms Of Promotion
1. These terms and conditions are governed by English law and come under the English courts
shall have exclusive jurisdiction to settle and resolve any dispute which may arise in connection
with the validity, eect, interpretation and/or performance of these terms.
2. By registering for the extended warranty you agree to be bound by these terms and conditions.
3. The Promoter shall have the right, where necessary, to undertake all such action as is reason-
able to protect itself against fraudulent or invalid claim(s) including, without limitation, to require
further verication as to the identity, and other relevant details of an entrant or claimant and/or
the verication as to their qualifying purchase.
4. The Promoter shall not be liable for any interruption to this promotion whether due to force
majeure or other factors beyond the Promoter’s control.
5. The Promoter reserves the right, acting reasonably and in accordance with all relevant legislation
and codes of practice, to vary the terms and conditions of this Promotion.
6. Promoter: Samsung Electronics (UK) Ltd, Samsung House, 1000 Hillswood Drive, Chertsey,
Surrey, KT16 0PS. (Please do not send any Warranty applications to this address - they will not
be registered for Warranty promotion)

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16
Warranty
Joule Cyclone
The JOULE Cyclone stainless steel vessel carries a fully transferable 25-year guarantee against
faulty materials or manufacture provided that:
• It has been installed in the United Kingdom or the Republic of Ireland as per the instructions
provided in the installation manual provided with the cylinder and in accordance with all of the
relevant standards, regulations and codes of practice in force at the time.
• It has not been modied in any way, other than by JOULE
• It has not been misused, tampered with or subjected to neglect.
• The system is fed from the public mains water supply.
• It has only been used for the storage of potable water.
• It has not been subjected to frost damage.
• The unit has been serviced annually.
• The Service Log Book has been completed after each annual service.
• The warranty card is lled in and a copy is sent by email to [email protected]
Exclusions
The guarantee does not cover cylinders aected by the following;
• The eects of scale build up on the cylinder.
• Any labour charges associated with replacing the unit or its parts.
• Any consequential losses caused by the failure or malfunction of the unit.
Please note that invoices for servicing may be requested to prove that the unit has been serviced
annually.
Unvented Kit & Other Components
The expansion vessel and cold water controls supplied with JOULE models carry a 1-year guar-
antee. All other components that are tted to, or supplied, with the unit carry a 1-year guarantee.

Heat Pump Installation Guide
17
Pre-Installation Notes
• Store the manual in a safe place in order to be able to use it as reference after installation. For
maximum safety installers should always carefully read the following warnings.
• Store the provided manual in a safe location with the end user after installation, and remember
to hand it over to the new end user if the Heat Pump & Cylinder unit is sold or transferred.
• The Air to Water Heat Pump is compliant with the requirements of the Low Voltage Directive
(2006/95/ EC), the EMC Directive (2004/108/EC) and the pressure equipment directive (97/23/EC).
• The manufacturers shall not be responsible for damage originating from unauthorised changes
or the improper connection of electric and hydraulic lines.
• Do not use units if you see some damages on the units and recognise something untoward
such as loud noise, smell or burning.
• In order to prevent electric shocks, res or injuries, always stop the unit, disable the protection
switch and contact Joule’s technical support if the unit produces smoke, if the power cable is
hot or damaged, or if the unit is very noisy.
• Always remember to inspect the unit, electric connections, refrigerant tubes and protections
regularly. These operations shall be performed by qualied personnel only.
• The unit contains moving parts and electrical parts which should always be kept out of the
reach of children.
• Do not attempt to repair, move, alter or reinstall the unit by unauthorised personnel. These
operations may cause product damage, electric shock and res.
• Do not place containers with liquids or other objects on the unit.
• All the materials used for the manufacture and packaging of the air to water heat pump are re-
cyclable. The packaging material and exhaust batteries of the remote controller (optional) must
be disposed of in accordance with local regulations.
• The Air to Water Heat Pump containing a refrigerant must be disposed in an authorised centre
or returned to retailer as special wastes.
• Wear protective gloves to unpack, move, install, and service the unit to avoid your hands being
injured by the edge of the parts. Do not touch the internal parts (water pipes, refrigerant pipes,
heat exchangers, etc) while running the units. If you need to adjust and touch the units, allow
sucient time for the unit to cool and be sure to wear protective gloves.
• In case of refrigerant leakage, try to avoid contact with the refrigerant because this could result
in severe wounds.
• When you install the Air-to-Water Heat Pump in a small room, you must install adequate venti-
lation. In the event of a refrigerant leakage, ventilation will prevent the possibility of suocation.

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18
First Fix Notes
Outdoor Unit Cable
Size
Breaker Size
HHSM-G500005-1 4.0mm 16Amp
HHSM-G500009-1 4.0mm 20Amp
HHSM-G500012-1 6.0mm 25Amp
HHSM-G500016-1 6.0mm 32 Amp
Primary Pipework From Outdoor Unit To Indoor Cylinder
• 5W – 28mm copper
• 9kW – 28mm copper
• 12kW – 28mm copper
• 16kW – 32mm copper
• Outdoor pipework should be fully insulated and protected from water and moisture.
• If outdoor pipework is required use Joule outdoor low energy loss pipework (supplied by the meter)
Electrical Supply And Cable Requirements
• Shielded 0.75mm 2 core cable from outdoor unit to cylinder / wiring centre location.
• Shielded 0.75mm 2 core cable from wiring centre to samsung controller.
• Power supply to outdoor unit to be terminated with IP67 isolator located next to the unit.
• Power supply to indoor unit (MIM board) to be terminated switch fused isolator.
Outdoor Unit Cable
Size
Breaker Size
MIM E03BN (5kW) 4.0mm 20Amp
MIM E03AN 4.0mm 20Amp
• Power supply to the MIM units must connect
to the RCD tted inside of the MIM unit.
Cable
Size
No. of
Cores
Location
0.75mm 2 Core
Screened
From indoor unit to outdoor
unit.
F1 & F2 Comms.
0.75mm 2 Core +
Earth
From Zone 1 stat or
Underoor heating control
cen- tre to Indoor unit.
0.75mm 2 Core +
Earth
From Zone 2 stat or
Underoor heating control
cen- tre to indoor unit.
0.75mm 2 Core
Screened
From MIM unit to remote
controller.
• When installing the outdoor unit take great
care to install as per the detailed notes for
installation locations. The Air-to-Water Heat
Pump must have minimum clearance of
300mm at the rear of the unit and 1500mm
at the front of the unit.
• The Air-to-Water Heat Pump must not be in-
stalled in a location without these clearances
available.
• Condensation will form on the Air-to-Water
Heat Pump. Ensure adequate provisions
are put in place to prevent water forming on
the ground beneath the Air-to-Water Heat
Pump, resulting in a potential Health and
Safety hazard.
• The Air-to-Water Heat Pump must be in-
stalled vertically and should not be tilted at
an angle.

Heat Pump Installation Guide
19
• A 5m head circulation pump must be installed on the ow pipework and a second 5m head
circulation pump must be installed on the return pipework back to the Air-to-Water Heat Pump
to ensure that minimum ow rates will be achieved (as per installation schematics). Installing
a single circulation pump will not guarantee the correct ow rate. Unless using a Smart plumb
cylinder or Low loss header/Buer vessel.
• Site visits to solve a ow rate issue due to the installation of a single pump on the pipework are
not covered under EUW and as such will incur a callout charge.
• Underoor heating pipe centres to be equal to or less than 150mm.
• Standard radiators to be a minimum twice and up to 4 times the standard radiator size.
• No mixing sets to be used on the underoor heating manifolds.
• All manifolds must have an individual pump to help circulate and maintain ow rate.
• All radiator zones must have individual pump to help circulate and maintain ow rate.
• All zones to be controlled using 2 port valves (22mm on heating zones and 28mm on hot water zone).
• 3 port valves are not to be used.
• Mechanical by-pass valve to be installed after pump on ow but before any zone valves.
• All underoor heating circuits to be controlled from the run signal from the third party underoor
wiring centre.
• All radiator zones to be controlled from 3rd party time clock and stat.
• Hot water cylinder is controlled by the Samsung service controller.
• End user interacts with 3rd party controls only. It is the installers responsibility to ensure that
attached designs are followed to achieve this or if a uniquely designed system is being installed
the designer must allow for the 3rd party controls facility.
• Underoor heating circuits are controlled by room stats.
• Use of time clocks to turn o underoor heating circuits is not recommended.
• Room stats in underoor heating circuits should not be turned o but set back to a lower tem-
perature using appropriate heating setback control for periods of unoccupied use.
• The ow switch must be installed in horizontal pipework. Allow a minimum of 150mm horizontal
pipework on each side of the ow switch.
• Air is the most prevalent cause of restricted ow in the system. Make sure that all pipework can
easily be purged of air and that all air is removed from the system prior to starting the unit. Site
visits to solve a ow rate issue due to the presence of air are not covered under EUW and as
such will incur a callout charge.

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20
When the air outlet is opposite the wall. When the air outlet is towards the wall.
When 3 sides of the outdoor unit are blocked
by the wall.
The upper part of the outdoor unit and the air
outlet is towards the wall.
The upper part of the outdoor unit and the air
outlet is opposite the wall.
When front and rear side of the outdoor unit is
towards the wall.
300mm or more
1500mm or more
300mm or more 600mm or more
300mm or more
600mm or more
1500mm or more
300mm or more
600mm or more
1500mm or more 300mm or more
Locating The Outdoor Unit
When Installing 1 Outdoor Unit