Samsung C32JG50QQUXEN User manual

USER MANUAL
C*JG5*
Gaming Monitor
The color and the appearance may differ depending on the product, and the specifications are subject to change without prior
notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
© Samsung Electronics
Samsung Electronics owns the copyright forthis manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is prohibited.
Trademarks other than that of Samsung Electronics are owned by their respective owners.
An administration fee may be charged in the following situations:
(a) An engineer is called out at your request, but it is found that the product has no defect (i.e., where the user manual
has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e., where the user manual has not
been read).
You will be informed of the administration fee amount before a technician visits.

2
Table of contents
Before Using the Product
Securing the Installation Space 4
Precautions for storage 4
Safety Precautions 4
Cleaning 5
Electricity and Safety 5
Installation 6
Operation 7
Preparations
Parts 10
Control Panel 10
Function Key Guide 11
Changing Brightness, Contrast and Sharpness
settings 12
Changing the Volume setting 13
Types of Ports 14
Adjusting the Product Tilt 15
Anti-theft Lock 15
Precautions for moving the monitor 16
Installation 17
Attaching the Stand 17
Removing the Stand 18
Installing a Wall-mount Kit orDesktop Stand 19
Connecting and Using a Source Device
Pre-connection Checkpoints 21
Connecting and Using a PC 21
Connection Using the HDMI Cable 21
Connection Using an HDMI-DVI Cable 21
Connection Using an DP Cable 22
Connecting to Headphones 22
Connecting the Power 22
Tidying Up the Connected Cables 23
Correct posture to use the product 24
Driver Installation 24
Setting Optimum Resolution 24
Game
Picture Mode 25
Refresh Rate 26
Black Equalizer 26
Response Time 26
Low Input Lag 27
Screen Size 27
Screen Setup
Picture Mode 28
Brightness 29
Contrast 29
Sharpness 29
Color 29
SAMSUNG MAGIC Upscale 30
HDMI Black Level 30
Eye Saver Mode 30
Screen Adjustment 30
Adjusting OSD (On Screen
Display) settings
Language 31
Display Time 31

3
Table of contents
Setup and Reset
Volume 32
Eco Saving Plus 32
Off Timer 33
PC/AV Mode 33
DisplayPort Ver. 33
Source Detection 33
Key Repeat Time 34
Power LED On 34
Reset All 34
Information 34
Installing the Software
Easy Setting Box 35
Restrictions and Problems with the Installation 35
System Requirements 35
Troubleshooting Guide
Requirements Before Contacting Samsung Customer
Service Center 36
Testing the Product 36
Checking the Resolution and Frequency 36
Check the following. 36
Q & A 38
Specifications
General 39
Standard Signal Mode Table 40
Appendix
Responsibility for the Pay Service (Cost to
Customers) 48
Not a product defect 48
A Product damage caused by customer's fault 48
Others 48

4
Securing the Installation Space
Ensure some space around the product forventilation. An internal temperature rise may cause fire and
damage the product. Be sure to allow the amount of space as shown below or greaterwhen installing the
product.
―The exterior may differ depending on the product.
10 cm (3.93 Inches)
10 cm (3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
Precautions for storage
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used
nearby.
―Contact your nearest Samsung Customer Service Center if you want to clean the inside of the product (Service
fee will be charged.)
Safety Precautions
Warning A serious orfatal injury may result if instructions are not followed.
Caution Personal injury or damage to properties may result if instructions are
not followed.
Before Using the Product
Chapter 01

5
Cleaning
―Take the following steps when cleaning.
1 Power off the product and computer.
2 Disconnect the power cord from the product.
―Hold the power cable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock
may result.
3 Wipe the monitorwith a clean, soft and dry cloth.
‒Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the monitor.
‒Do not spray water or detergent directly on the product.
4 Wet a soft and dry cloth in water and wring thoroughly to clean the exterior of the product.
5 Connect the power cord to the product when cleaning is finished.
6 Power on the product and computer.
Electricity and Safety
Warning
•Do not use a damaged power cord or plug, or a loose power socket.
•Do not use multiple products with a single power socket.
•Do not touch the power plug with wet hands.
•Insert the power plug all the way in so it is not loose.
•Connect the power plug to a grounded power socket (type 1 insulated devices only).
•Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy
object.
•Do not place the power cord or product near heat sources.
•Clean any dust around the pins of the power plug or the power socket with a dry cloth.
Caution
•Do not disconnect the power cord while the product is being used.
•Only use the power cord provided with your product by Samsung. Do not use the power cord with
other products.
•Keep the power socket where the power cord is connected unobstructed.
‒The power cord must be disconnected to cut off powerto the product when an issue occurs.
•Hold the plug when disconnecting the power cord from the power socket.

6
Warning
•DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT
INSTALL THE PRODUCT NEAR HEAT SOURCES.
•Do not install the product in poorlyventilated spaces such as a bookcase or closet.
•Install the product at least 10cm away from the wall to allowventilation.
•Keep the plastic packaging out of the reach of children.
‒Children may suffocate.
•Do not install the product on an unstable orvibrating surface (insecure shelf, sloped surface, etc.)
‒The product may fall and become damaged and/or cause an injury.
‒Using the product in an area with excess vibration may damage the product or cause a fire.
•Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or
smoke.
•Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
‒The product lifespan may be reduced or a fire may result.
•Do not install the product within the reach of young children.
‒The product may fall and injure children.
•Edible oil, such as soybean oil, can damage or deform the product. Do not install the product in a
kitchen or near a kitchen counter.
Caution
•Do not drop the product while moving.
•Do not set down the product on its front.
•When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the
product is not protruding.
‒The product may fall and become damaged and/or cause an injury.
‒Install the product only on cabinets or shelves of the right size.
•Set down the product gently.
‒Product failure or personal injury may result.
•Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances,
extreme temperatures or a significant presence of moisture, or a place where the product will
operate continuously for an extended period of time) may seriously affect its performance.
‒Be sure to consult Samsung Customer Service Center if you want to install the product at such a
place.
Installation

7
Warning
•There is a high voltage inside the product. Never disassemble, repair or modify the product yourself.
‒Contact Samsung CustomerService Centerfor repairs.
•To move the product, first disconnect all the cables from it, including the power cable.
•If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord
immediately and contact Samsung Customer Service Center.
•Do not let children hang from the product or climb on top of it.
‒Children may become injured or seriously harmed.
•If the product is dropped or the outer case is damaged, turn off the power and disconnect the power
cord. Then contact Samsung Customer Service Center.
‒Continued use can result in a fire or electric shock.
•Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.
‒The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a
serious injury.
•During a lightning or thunderstorm, power off the product and remove the power cable.
•Do not drop objects on the product or apply impact.
•Do not move the product by pulling the power cord or any cable.
•If a gas leakage is found, do not touch the product orpower plug. Also, ventilate the area
immediately.
•Do not lift or move the product by pulling the power cord or any cable.
•Do not use or keep combustible spray or an inflammable substance near the product.
•Ensure the vents are not blocked by tablecloths or curtains.
‒An increased internal temperature may cause a fire.
•Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper,
matches, etc) into the product (via the vent or input/output ports, etc).
‒Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Center.
•Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the
product.
‒Be sure to power off the product and disconnect the power cord when water or other foreign
substances have entered the product. Then contact Samsung Customer Service Center.
Operation

8
Caution
•Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage
burn-in or defective pixels.
‒Activate power-saving mode or a moving-picture screen saver if you will not be using the product
for an extended period of time.
•Disconnect the power cord from the power socket if you do not plan on using the product for an
extended period of time (vacation, etc).
‒Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
•Use the product at the recommended resolution and frequency.
‒Your eyesight may deteriorate.
•Do not put AC/DC adapters together.
•Remove the plastic bag from the AC/DC adapter before you use it.
•Do not let water enter the AC/DC adapterdevice or get the device wet.
‒An electric shock orfire may result.
‒Avoid using the product outdoors where it can be exposed to rain or snow.
‒Be careful not to get the AC/DC adapter wet when you wash the floor.
•Do not put the AC/DC adapter near to any heating apparatus.
‒Otherwise, a fire may result.
•Keep the AC/DC adapter in a well-ventilated area.
•If you place the AC/DC power adapter so that it is hanging with the cord input facing upwards, water
or other foreign substances could enter the Adapter and cause the Adapter to malfunction.
Make sure to rest the AC/DC power adapter flat on a table or the floor.
•Insert the power plug into the AC/DC adapter until a click sound is heard.
•Do not insert only the power plug into the power outlet.
•Do not use an AC/DC adapter other than the provided one.
‒It may cause electric shock orfire.
•Do not insert the AC/DC adapter into the power outlet on the ceiling.
‒It may cause electric shock orfire.
•Rotate the power plug not to exceed the range (0 to 90°) on the AC/DC adapter.
‒It may cause electric shock orfire.
•Never diassemble the power plug after being assembled. (It cannot be separated after assembly.)
•Never use the provided power plug for other devices.
•When removing the AC/DC adapter from the power outlet, hold the body of AC/DC adapter and pull it
up.
‒It may cause electric shock orfire.
•Do not drop any objects or apply shock on the AC/DC adapter.
‒It may cause electric shock orfire.
•Use the AC/DC adapter after removing its plastic cover.
‒Otherwise, this may result fire.

9
•Do not hold the product upside-down or move it by holding the stand.
‒The product may fall and become damaged or cause an injury.
•Looking at the screen too close for an extended period of time can deteriorate your eyesight.
•Do not use humidifiers or stoves around the product.
•Rest your eyes for more than 5 minutes or look at distance objects for every1 hour of product use.
•Do not touch the screen when the product has been turned on for an extended period of time as it
will become hot.
•Store small accessories out of the reach of children.
•Exercise caution when adjusting the product angle.
‒Your hand or finger may get stuck and injured.
‒Tilting the product at an excessive angle may cause the product to fall and an injury may result.
•Do not place heavy objects on the product.
‒Product failure or personal injury may result.
•When using headphones or earphones, do not turn the volume too high.
‒Having the sound too loud may damage your hearing.

10
Preparations
Chapter 02
Parts
Control Panel
―The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
Function Key Guide
Power LED
LEFT
JOG Button
RIGHT
UP(REAR)
DOWN(FRONT)
PRESS(ENTER)
Return
Parts Description
JOG Button
Multi directional button that helps navigate.
―JOG button is located in the bottom of the screen center, and has 5
directions as UP/DOWN/LEFT/RIGHT/PRESS(ENTER).
Power LED
This LED is power status indicator and works as
•Power On (Power button): Off
•Power saving mode: Blinking
•Power Off (Power button): On
―The power Indicator operation can be swapped by changing in the menu.
(System → Power LED On) Actual models because of functional variation
maybe haven’t this function.
Function Key Guide
Press the JOG button when the screen is turned on. The Function Key
Guide will appear. To access the onscreen menu when the guide is
displayed, press the corresponding direction button again.
―Function Key Guide may vary depending on the function or product
model. Please refer to the actual product.

11
Function Key Guide
―To enter the main menu or to use other items, press the JOG button to display the Function Key Guide. You
can exit by pressing the JOG button again.
Return
UP/DOWN/LEFT/RIGHT: Move to the item you want. The
description foreach item will appearwhen the focus changes.
PRESS(ENTER): The selected item will be applied.
Icons Description
Menu Selects by moving the JOG button in the function key guide screen.
The OSD (On Screen Display) of your Monitor’s feature appears.
Source Selects to change the input signal by moving the JOG button in the
Function Key Guide screen. A message will appear on the top left corner
of the screen if the input signal has been changed.
Eye Saver Mode
Selects by moving the JOG button in the function key guide screen.
Press to enable or disable Eye Saver Mode.
The items below are not available if the Eye Saver Mode function is
enable.
•Game → Picture Mode, Black Equalizer
•Picture → Picture Mode, Brightness, Color
•System → Eco Saving Plus
Power Off Selects to turn the Monitor off by moving the JOG button in the
function key guide screen.
―Actual models because of functional variation, Function key guide options will be different.

12
When the monitor displays nothing (i.e. Power saving mode or Non-signal mode), 2 direct keys for control
source and power could be used as below.
JOG Button Power saving/Non-signal mode
UP Source Change
Down
PRESS(ENTER) for 2 seconds Power Off
When the monitor displays the Main menu the JOG Button could be used as below.
JOG Button Action
UP/DOWN Move the option
LEFT
Exit the Main menu.
Close Sublist without saving value.
Value decreases in the slider.
RIGHT Move to next depth.
Value increases in the slider.
PRESS(ENTER) Move to next depth.
Save the value and close Sublist.
Changing Brightness, Contrast and Sharpness settings
You can adjust Brightness, Contrast or Sharpness by moving the JOG button up or down, if no OSD menu
is displayed.
Brightness
Contrast
Sharpness
100
―The displayed image may differ depending on the model.
―The default brightness can vary depending on the region.
Brightness
―This menu is not available when Eco Saving Plus is enabled.
―This menu is not available when Eye Saver Mode is enabled.
Contrast
―This menu is not available when Picture Mode is set to Cinema mode.
Sharpness
―This menu is not available when Picture Mode is set to Cinema mode.

13
Changing the Volume setting
You can adjust Volume by moving the JOG button left or right, if no OSD menu is displayed.
Volume 50
Mute
―The displayed image may differ depending on the model.
―If the audio quality of a connected input device is poor, the Auto Mute function on the product may mute the
sound or cause choppy audio when applying the headphones or speakers. Set the input volume for the input
device to at least 20% and control the volume using the volume control (JOG button LEFT/RIGHT) on the
product.
―What is Auto Mute?
The function mutes the audio to improve sound effect when there is sound noise orwhen the input signal
is weak, usually due to a problem with the volume of an input device.
―To activate the Mute function, access the Volume control screen, then use the JOG button to move the focus
down.
To deactivate the Mute function, access the Volume control screen, then increase or decrease the Volume.

14
Types of Ports
―The functions available may vary depending on the product model. The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality. Referto the actual product.
HDMI IN 1 HDMI IN 2 DP IN DC 19V
Port Description
HDMI IN 1 HDMI IN 2
Connects to a source device using an HDMI cable or HDMI-DVI cable.
―HDMI1 support 2560 x 1440 @ 60 Hz
―HDMI2 support 2560 x 1440 @ 60 Hz / 100 Hz / 120 Hz / 144 Hz
DP IN
Connects to a PC using a DP cable.
Connect to an audio output device such as headphones.
―The sound could only be heard when using the HDMI to HDMI cable or DP cable.
DC 19V
Connects to the AC/DC adapter.

15
Adjusting the Product Tilt
―The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
-1.5° (±1°) ~ 15° (±2°)
•The monitor tilt can be adjusted.
•Hold the lower part of the product and adjust the tilt carefully.
Anti-theft Lock
―An anti-theft lock allows you to use the product securely even in public places.
―The locking device shape and locking method depend on the manufacturer. Refer to the user guide provided
with your anti-theft locking device for details.
To lock an anti-theft locking device:
1 Fix the cable of your anti-theft locking device to a heavy object such as a desk.
2 Put one end of the cable through the loop on the other end.
3 Insert the locking device into the anti-theft lock slot at the back of the product.
4 Lock the locking device.
‒An anti-theft locking device can be purchased separately.
‒Referto the user guide provided with your anti-theft locking device for details.
‒Anti-theft locking devices can be purchased at electronics retailers or online.

16
Precautions for moving the monitor
•Do not directly apply pressure on the screen.
•Do not hold the screen when moving the
monitor.
•Do not hold the product upside down only by
the stand.
•Hold the lower corners or edges of the monitor
when moving it.

17
Installation
Attaching the Stand
―Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards.
: The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it.
1234
Insert the stand neck into the stand base in the
direction shown in the figure.
Check that the stand neck is firmly connected.
Tightly fasten the connecting screw at the bottom
of the stand base.
Place the protective Styrofoam (cushion) included
in the package on the floor and place the product
facing down on the Styrofoam, as shown in the
image. If Styrofoam is unavailable, use a thick
sitting mat. Hold the back of the monitor as shown
in the figure. Push the assembled stand into the
main body in the direction of the arrow as shown
in the figure.
Connect the power supply and the data cable as
shown in the figure.
Caution
Do not hold the product upside down only by the
stand.
Caution
Do not press down on the monitor. There is a risk
of damaging the monitor.

18
Removing the Stand
―Before removing the stand from the monitor, place the monitor on a flat and stable surface with the screen facing down.
: The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up or down, do not put pressure on it.
123
Place the protective Styrofoam (cushion) included
in the package on the floor and place the product
facing down on the Styrofoam, as shown in the
image. If Styrofoam is unavailable, use a thick
sitting mat. While holding the monitorwith one
hand, pull the stand neck with your other hand to
in detach the stand as shown in the figure.
Turn the connecting screw at the bottom of the
stand base to separate it.
Turn the connecting screw at the bottom of the
stand base to separate it.
Caution
Do not press down on the monitor. There is a risk
of damaging the monitor.

19
Installing a Wall-mount Kit or Desktop Stand
―Powerthe product off and remove the power cable from the power socket.
1
2
B
3
C
4
D
5
F
E
A
Remove the two screws in the direction as shown in the figure.
B
Remove the bracket in the direction as shown in the figure.
C
Detach the INLAY from the inside of the COVER-CLEAN BACK TERMINAL, and then attach it to the position as shown in the figure.
D
Attach the wall-mount kit or desktop stand here
E
,
F
Bracket (sold separately)
Align the grooves and tightly fasten the screws on the bracket on the product with the corresponding parts on the wall-mount kit or desktop stand you want to attach.

20
•Notes
‒Using a screw longer than the standard length can damage the internal components of the product.
‒The length of screws required for a wall mount that does not comply with the VESA standards may vary depending on the specifications.
‒Do not use screws that do not comply with the VESA standards. Do not attach the wall-mount kit or desktop stand using excessive force. The product may get damaged or fall and cause personal injury. Samsung
shall not be held liable for any damage or injury caused by using improper screws or attaching the wall-mount kit or desktop stand using excessive force.
‒Samsung shall not be held liable for any product damage or personal injury caused by using a wall-mount kit otherthan the one specified or from an attempt to install the wall-mount kit on your own.
‒To mount the product on a wall, ensure you purchase a wall-mount kit that can be installed 10 cm or farther away from the wall.
‒Be sure to use a wall-mount kit that complies with the standards.
‒To install the monitor using a wall mount, disconnect the stand base from the monitor.
Unit: mm (inches)
Model name VESA screw hole specs in millimeters Standard Screw Quantity
C27JG50QQ* / C27JG52QQ* / C32JG50QQ* / C32JG52QQ* 75.0 x 75.0 (3.0 x 3.0) 4.0 mm Φ, 0.7 pitch * 10.0 mm long 4 EA
―Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to electric shock.