Samsung C49HG90DM Series User manual

USER MANUAL
C49HG90DM*
Gaming Monitor
The color and the appearance may differ depending on the product, and the specifications are subject to change without prior
notice to improve the performance.
The contents of this manual are subject to change without notice to improve quality.
© Samsung Electronics
Samsung Electronics owns the copyright forthis manual.
Use or reproduction of this manual in parts or entiretywithout the authorization of Samsung Electronics is prohibited.
Trademarks other than that of Samsung Electronics are owned by their respective owners.
•An administration fee may be charged if either
‒(a) an engineer is called out at your request and there is no defect in the product
(i.e. where you have failed to read this user manual).
‒(b) you bring the unit to a repair center and there is no defect in the product
(i.e. where you have failed to read this user manual).
•The amount of such administration charge will be advised to you before anywork orhome visit is carried out.

2
Table of contents
Before Using the Product
Securing the Installation Space 4
Precautions for storage 4
Safety Precautions 4
Cleaning 5
Electricity and Safety 5
Installation 6
Operation 7
Preparations
Parts 9
Control Panel 9
Function Key Guide 10
Game Setting Key 11
Changing Brightness, Contrast and Sharpness
settings 12
Changing the Volume setting 12
Reverse Side 13
Upgrading the Software via USB 14
Adjusting the Product Tilt and Height 16
Anti-theft Lock 17
Installation 18
Attaching the Stand (Type one) 18
Attaching the Stand (Type two) 19
Removing the Stand (ForAttaching the BRACKET
WALL) 20
Attaching the BRACKET WALL 21
Connecting and Using a Source Device
Pre-connection Checkpoints 22
Connecting and Using a PC 22
Connection Using the HDMI Cable 22
Connection Using the DP Cable 22
Connection Using the MINI DP Cable 23
Connecting to Headphones 23
Connecting to Microphone 23
Connection Using the Audio Cable 23
Connecting the Product to a PC as a USB HUB 24
Connecting a PC to the Product 24
Utilizing the Product as a USB HUB 24
Connecting the Power 25
Tidying Up the Connected Cables 26
Correct posture to use the product 27
Driver Installation 27
Setting Optimum Resolution 27
Game
Picture Mode 28
Refresh Rate 29
Black Equalizer 29
Response Time 29
FreeSync 30
Low Input Lag 31
Screen Size 31
Save Settings 32
Picture
Picture Mode 33
Brightness 34
Contrast 34
Sharpness 34
Color 34
HDMI Black Level 35
Eye Saver Mode 35
Screen Adjustment 35
Calibration Report 35
PBP 36

3
Table of contents
PBP Mode 36
Aspect Ratio 37
Screen1 37
Screen2 37
Sound Source 37
OnScreen Display
Language 38
Display Time 38
System
Lighting 39
Local Dimming 39
Volume 39
Eco Saving Plus 40
Off Timer 40
PC/AV Mode 40
USB Super Charging 40
DisplayPort Ver. 41
HDMI Mode 41
Source Detection 41
Key Repeat Time 41
Power LED On 41
Reset All 41
Information 42
Installing the Software
Easy Setting Box 44
Restrictions and Problems with the Installation 44
System Requirements 44
Troubleshooting Guide
Requirements Before Contacting Samsung Customer
Service Center 45
Testing the Product 45
Checking the Resolution and Frequency 45
Check the following. 45
Q & A 47
Specifications
General 48
Standard Signal Mode Table 49
Appendix
Responsibility forthe Pay Service (Cost to
Customers) 51
Not a product defect 51
A Product damage caused by customer's fault 51
Others 51

4
Securing the Installation Space
Ensure some space around the product forventilation. An internal temperature rise may cause fire and
damage the product. Be sure to allow the amount of space as shown below or greaterwhen installing the
product.
―The exterior may differ depending on the product.
10 cm (3.93 Inches)
10 cm
(3.93 Inches)
10 cm
(3.93 Inches)
10 cm (3.93 Inches)
10 cm
(3.93 Inches)
Precautions for storage
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifieris used
nearby.
―Contact your nearest Samsung Customer Service Center if you want to clean the inside of the product (Service
fee will be charged.)
Safety Precautions
Warning A serious or fatal injury may result if instructions are not followed.
Caution Personal injury or damage to properties may result if instructions are
not followed.
Before Using the Product
Chapter 01

5
Cleaning
―Take the following steps when cleaning.
1 Power off the product and computer.
2 Disconnect the powercord from the product.
―Hold the powercable by the plug and do not touch the cable with wet hands. Otherwise, an electric shock
may result.
3 Wipe the monitorwith a clean, soft and dry cloth.
‒Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the monitor.
‒Do not spraywater or detergent directly on the product.
4 Wet a soft and dry cloth in water and wring thoroughly to clean the exterior of the product.
5 Connect the power cord to the product when cleaning is finished.
6 Power on the product and computer.
Electricity and Safety
Warning
•Do not use a damaged powercord or plug, or a loose power socket.
•Do not use multiple products with a single powersocket.
•Do not touch the power plug with wet hands.
•Insert the power plug all the way in so it is not loose.
•Connect the power plug to a grounded power socket (type1 insulated devices only).
•Do not bend or pull the power cord with force. Be careful not to leave the power cord undera heavy
object.
•Do not place the power cord or product near heat sources.
•Clean any dust around the pins of the powerplug or the power socket with a dry cloth.
Caution
•Do not disconnect the power cord while the product is being used.
•Only use the power cord provided with your product by Samsung. Do not use the power cord with
other products.
•Keep the power socket where the power cord is connected unobstructed.
‒The power cord must be disconnected to cut off powerto the product when an issue occurs.
•Hold the plug when disconnecting the power cord from the power socket.

6
Warning
•DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT
INSTALL THE PRODUCT NEAR HEAT SOURCES.
•Do not install the product in poorly ventilated spaces such as a bookcase orcloset.
•Install the product at least 10cm away from the wall to allow ventilation.
•Keep the plastic packaging out of the reach of children.
‒Children may suffocate.
•Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.)
‒The product may fall and become damaged and/or cause an injury.
‒Using the product in an area with excess vibration may damage the product orcause a fire.
•Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or
smoke.
•Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
‒The product lifespan may be reduced or a fire may result.
•Do not install the product within the reach of young children.
‒The product may fall and injure children.
•Edible oil, such as soybean oil, can damage or deform the product. Do not install the product in a
kitchen or near a kitchen counter.
Caution
•Do not drop the product while moving.
•Do not set down the product on its front.
•When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of the
product is not protruding.
‒The product may fall and become damaged and/or cause an injury.
‒Install the product only on cabinets or shelves of the right size.
•Set down the product gently.
‒Product failure or personal injury may result.
•Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical substances,
extreme temperatures or a significant presence of moisture, or a place where the product will
operate continuously for an extended period of time) may seriously affect its performance.
‒Be sure to consult Samsung Customer Service Center if you want to install the product at such a
place.
Installation

7
Warning
•There is a high voltage inside the product. Neverdisassemble, repair or modify the product yourself.
‒Contact Samsung CustomerService Center for repairs.
•To move the product, first disconnect all the cables from it, including the power cable.
•If the product generates abnormal sounds, a burning smell or smoke, disconnect the powercord
immediately and contact Samsung Customer Service Center.
•Do not let children hang from the product orclimb on top of it.
‒Children may become injured or seriously harmed.
•If the product is dropped or the outer case is damaged, turn off the power and disconnect the power
cord. Then contact Samsung Customer Service Center.
‒Continued use can result in a fire or electric shock.
•Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.
‒The product or heavy objects may fall as children try to reach forthe toys or sweets resulting in a
serious injury.
•During a lightning or thunderstorm, power off the product and remove the power cable.
•Do not drop objects on the product or apply impact.
•Do not move the product by pulling the power cord or any cable.
•If a gas leakage is found, do not touch the product orpower plug. Also, ventilate the area
immediately.
•Do not lift or move the product by pulling the power cord or any cable.
•Do not use or keep combustible spray or an inflammable substance near the product.
•Ensure the vents are not blocked by tablecloths or curtains.
‒An increased internal temperature may cause a fire.
•Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper,
matches, etc) into the product (via the vent or input/output ports, etc).
‒Be sure to power off the product and disconnect the powercord when water or other foreign
substances have entered the product. Then contact Samsung CustomerService Center.
•Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the
product.
‒Be sure to power off the product and disconnect the powercord when water or other foreign
substances have entered the product. Then contact Samsung CustomerService Center.
Operation

8
Caution
•Leaving the screen fixed on a stationary image for an extended period of time may cause afterimage
burn-in or defective pixels.
‒Activate power-saving mode or a moving-picture screen saver if you will not be using the product
for an extended period of time.
•Disconnect the powercord from the power socket if you do not plan on using the product for an
extended period of time (vacation, etc).
‒Dust accumulation combined with heat can cause a fire, electric shock or electric leakage.
•Use the product at the recommended resolution and frequency.
‒Your eyesight may deteriorate.
•Do not hold the product upside-down or move it by holding the stand.
‒The product may fall and become damaged or cause an injury.
•Looking at the screen too close foran extended period of time can deteriorate your eyesight.
•Do not use humidifiers or stoves around the product.
•Rest your eyes for more than 5 minutes orlook at distance objects for every1 hour of product use.
•Do not touch the screen when the product has been turned on for an extended period of time as it
will become hot.
•Store small accessories out of the reach of children.
•Exercise caution when adjusting the product angle or stand height.
‒Yourhand or fingermay get stuck and injured.
‒Tilting the product at an excessive angle may cause the product to fall and an injury may result.
•Do not place heavy objects on the product.
‒Product failure or personal injury may result.
•When using headphones or earphones, do not turn the volume too high.
‒Having the sound too loud may damage your hearing.
•Do not drop the product while moving.
‒Product failure or personal injury may result.

9
Preparations
Chapter 02
Parts
Control Panel
―The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
Function Key Guide
Power LED
LEFT
JOG Button
RIGHT
UP(REAR)
DOWN(FRONT)
PRESS(ENTER)
Return Game Setting Key
Parts Description
JOG Button
Multi directional button that helps navigate.
―The JOG button is located at the bottom right side of the screen and has
5 directions of UP, DOWN, LEFT, RIGHT, and PRESS (ENTER).
Power LED
This LED is power status indicator and works as
•Power On (Power button): Off
•Power saving mode: Blinking
•Power Off (Power button): On
―The power Indicator operation can be swapped by changing in the menu.
(System → Power LED On) Actual models because of functional variation
maybe haven’t this function.
Function Key Guide
Press the JOG button when the screen is turned on. The Function Key
Guide will appear. To access the onscreen menu when the guide is
displayed, press the corresponding direction button again.
―Function Key Guide mayvary depending on the function orproduct
model. Please refer to the actual product.
Game Setting Key
Use shortcut keys to access previously saved custom game modes.
•Game Setting 1 / Game Setting 2 / Game Setting 3
―The Game Setting Keys are located at the bottom right on the front of
the monitor. To edit and save a custom game mode, go to Game → Save
Settings.

10
Function Key Guide
―To enter the main menu or to use other items, press the JOG button to display the Function Key Guide. You
can exit by pressing the JOG button again.
Return
UP/DOWN/LEFT/RIGHT: Move to the item you want. The
description foreach item will appearwhen the focus changes.
PRESS(ENTER): The selected item will be applied.
Icons Description
Menu Selects by moving the JOG button in the function key guide screen.
The OSD (On Screen Display) of your Monitor’s feature appears.
Source
Selects to change the input signal by moving the JOG button in the
Function Key Guide screen. A message will appear on the top left corner
of the screen if the input signal has been changed.
PBP
Selects by moving the JOG button in the function key guide screen.
Press the button when configuring settings forthe PBP function is
required.
Power Off Selects to turn the Monitor off by moving the JOG button in the
function key guide screen.
―Actual models because of functional variation, Function key guide options will be different.

11
When the monitor displays nothing (i.e. Power saving mode or Non-signal mode), 2 direct keys for control
source and power could be used as below.
JOG Button Power saving/Non-signal mode
UP Source Change
Down
PRESS(ENTER) for 2 seconds Power Off
When the monitor displays the Main menu the JOG Button could be used as below.
JOG Button Action
UP/DOWN Move the option
LEFT
Exit the Main menu.
Close Sublist without saving value.
Value decreases in the slider.
RIGHT Move to next depth.
Value increases in the slider.
PRESS(ENTER) Move to next depth.
Save the value and close Sublist.
Game Setting Key
You can quickly view the setting with a shortcut key at the bottom without using an OSD menu. You can
directly see the settings forthree different modes.
•Game Setting 1 / Game Setting 2 / Game Setting 3
Game Setting 2
Game Setting 3
Game Setting 1
ON ON
12 120
Hz Off On
Black Equalizer Response Time Refresh Rate FreeSync Low Input Lag
Picture Mode: Custom
Game Setting 1
―The displayed image may differ depending on the model.
―The displayed images reflect the status of the functions as the settings in OSD of the corresponding functions
other than the real-time values.
―This menu is not available when PBP is enabled.

12
Changing Brightness, Contrast and Sharpness settings
You can adjust Brightness, Contrast or Sharpness by moving the JOG button up ordown, if no OSD menu
is displayed.
Brightness
Contrast
Sharpness
100
―The displayed image may differ depending on the model.
Brightness
―This menu is not available when Eco Saving Plus is enabled.
―This menu is not available when Eye Saver Mode is enabled.
Contrast
―This menu is not available when Picture Mode is set to Cinema mode.
Sharpness
―This menu is not available when Picture Mode is set to Cinema mode.
Changing the Volume setting
You can adjust Volume by moving the JOG button left or right, if no OSD menu is displayed.
Volume 50
Mute
―The displayed image may differ depending on the model.
―If the audio quality of a connected input device is poor, the Auto Mute function on the product may mute the
sound or cause choppy audio when applying the headphones or speakers. Set the input volume for the input
device to at least 20% and control the volume using the volume control (JOG button LEFT/RIGHT) on the
product.
―What is Auto Mute?
The function mutes the audio to improve sound effect when there is sound noise orwhen the input signal
is weak, usually due to a problem with the volume of an input device.
―To activate the Mute function, access the Volume control screen, then use the JOG button to move the focus
down.
To deactivate the Mute function, access the Volume control screen, then increase or decrease the Volume.

13
Port Description
POWER IN
Connect the power cord for your monitor to the POWER IN port on the
back of the product.
HDMI IN 1 HDMI IN 2
Connects to a source device using an HDMI cable orHDMI-DVI cable.
DP IN
Connects to a PC using a DP cable.
MINI DP IN
Connects to a PC using a MINI DP cable.
/SERVICE
Connect to an audio output device such as headphones.
Dedicated to service technicians.
MIC IN
Connect to a microphone.
MIC OUT
Connect to a PC.
Port Description
1
2
Connect to a USB device.
―Super charging is possible using the
2
port only. This port charges
devices faster than typical USB port. The speed depends on the connected
devices.
(PC IN)
Connects to a PC using a USB cable. Compatible with a USB cable version
3.0 or lower.
―This port can only connect to a PC.
Reverse Side
―The color and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.
(PC IN)HDMI IN 1 HDMI IN 2 DP IN
POWER IN
/SERVICE MIC IN
MIC OUT
1
2
MINI DP IN

14
Upgrading the Software via USB
1 Be sure to insert the USB disk into the USB 1 port. You can upgrade the software via USB only if either
the monitor screen operates normally or the check signal is displayed on the monitor screen.
USB 1
(PC IN)HDMI IN 1 HDMI IN 2 DP IN
/SERVICE MIC IN
MIC OUT
1
2
MINI DP IN
Check Signal Cable
DisplayPort
When the screen as shown in the following figure is displayed, press and hold the Down arrow key for
5 seconds.
Power Off
2 When the message as shown in the following figure is displayed on the monitor, select Yes to
upgrade the software.
3 When the screen as shown in the following figure is displayed, select Yes.
4 The software upgrading proceeds.

15
Note
1 The supported USB disk formats are FAT, FAT32, and NTFS.
2 Forthe CHG90 model, make sure that each upgrade file is a BIN format file, follows the CHG90 model
naming rule (m-HG949CCAA-****.*[4 digits].bin, where ****.* is a version number, and 4 digits are
a checksum. For example, “m-HG949CCAA-1000.0[6E80].bin” complies with the naming rule for the
CHG90 model.), and must be copied to the root directory.
3 Make sure that the USB disk only contains one upgrade file foreach model, and then follow the
instructions in this guide.
4 If you want to revert or downgrade to a lower version, change the file name as
m-HG949CCAA-0000.0[4 digits], and then take the same steps.
5 If the No valid update files found. Please check your USB device and try again. message is displayed,
this is probably due to the following reasons.
‒No USB disk is inserted into the USB1 port.
‒The USB disk format is not supported.
‒The USB disk contains no valid upgrade files. (No upgrade files exist, or the file names are
incorrect.)
6 Do not turn off the monitor. And prevent the upgrading from any interruption as far as possible. If an
interruption happens, the monitorwill return to the production version.
―Note that the production version may not be the same as the version before this upgrading if some other
upgrading has been done earlier.

16
Adjusting the Product Tilt and Height
―The color and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.
-15.0° (±2.0°) to Left ~ 15.0° (±2.0°) to Right
-2.0° (±2.0°) ~ 15.0° (±2.0°)
0 ~ 120.0 mm (±5.0 mm)
•The monitor tilt and height can be adjusted.
•When adjusting the tilt and height, hold both sides of the product and avoid using excessive force to
prevent damage.
•When adjusting the stand height, you may hear a noise. This noise is generated because the ball
inside the stand slides when the stand height is adjusted. It is a normal noise and not a product
malfunction.
Caution
•Grasp the left and right sides of the monitor and adjust the tilt.
After adjusting the product tilt and height, if the screen is not level, take the following actions.
+4˚
-4˚
•Hold the bezel at both side edges and adjust the monitor angle until the screen becomes level. (Be
careful not to directly hold the LCD display.)
•The monitor angle can be adjusted from -4° to +4°.

17
Anti-theft Lock
―An anti-theft lock allows you to use the product securely even in public places.
―The locking device shape and locking method depend on the manufacturer. Refer to the user guide provided
with your anti-theft locking device for details.
To lock an anti-theft locking device:
1 Fix the cable of your anti-theft locking device to a heavy object such as a desk.
2 Put one end of the cable through the loop on the other end.
3 Insert the locking device into the anti-theft lock slot at the back of the product.
4 Lock the locking device.
‒An anti-theft locking device can be purchased separately.
‒Referto the user guide provided with your anti-theft locking device for details.
‒Anti-theft locking devices can be purchased at electronics retailers or online.

18
Installation
Attaching the Stand (Type one)
―Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards.
: The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up ordown, do not put pressure on it.
1
11
21 3
Caution
Hold the stand neck with both hands, not one
hand, to prevent it from falling off and causing
injury.
Remove the Cushion Top and Cushion Front, and then
place the Cushion Front on the desk.
Pull the monitor out of the package (two people
are required for this work), and then place the
monitor on the Cushion Front.
Place the stand neck on the monitoras shown
in the figure.
1
41 51 61 7
Fasten the screws at the top of the stand neck. Insert the stand base into the stand neck in the
direction as shown in the figure.
Disassemble the COVER-REAR TOP. Assemble the COVER-REAR TOP to the stand
neck as shown in the figure.
1
8
Rotate the COVER-REAR TOP clockwise.

19
Attaching the Stand (Type two)
―Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards.
: The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up ordown, do not put pressure on it.
1
11 21 31 4
Caution
Hold the stand neck with both hands,
not one hand, to prevent it from falling
off and causing injury.
Place the stand neck on the monitoras
shown in the figure.
Fasten the screws at the top of the stand
neck.
Insert the stand base into the stand neck
in the direction as shown in the figure.
Disassemble the COVER-REAR TOP.
1
51 61 71 8
Assemble the COVER-REAR TOP to the
stand neck as shown in the figure.
Rotate the COVER-REAR TOP clockwise. Stand up the monitor as shown in the
figure.
Remove the package.

20
Removing the Stand (For Attaching the BRACKET WALL)
―Before removing the stand from the monitor, place the monitor on a flat and stable surface with the screen facing down.
: The product is curved. Placing pressure on the product when on a flat surface may damage the product. When the product is on the ground facing up ordown, do not put pressure on it.
1234
Rotate the COVER-REAR TOP counterclockwise. Lift the COVER-REAR TOP. Disassemble the COVER-REAR TOP. Remove the stand base from the stand neck.
56
Unfasten the 4 screws at the top of the stand neck. Lift and remove the stand. Caution
Do not press down on the monitor. There is a risk of
damaging the monitor.