Samsung FTQ352IW Series Operating instructions

Dept. 731A
ERIC BRUGIER - TECHNICAL MANAGER – DEPARTMENT 731A
TECHNICAL FLASH
T.F. 22-320
February, 2013
DIV. 22
SUPPLIER#592
BRAND SAMSUNG
PRODUCT COOKING
TEST MODE & ERROR CODE LIST
SERVICE INFORMATION

Digital Appliances Division
Range
Test Mode & Error Code List
Third Edition
Refer to the service manual on the
GSPN for more information
Created By: Guanniu (Victor) Han
FTQ386LWX
FTQ352IW*
FCQ321*
FE-R300S*
FE-R400S*
FE-R500W*
FE-R700WX
FTQ307NWG*
FE-N300WX
FE-N500 WX
FE710DRS
FX510BGS
FX710BGS
NX583G0VB
NE593R0AB**
NE595R0AB**
NE597R0ABSR
NE595R1ABSR
NE595N0PBSR
NE597N0PBSR
NE599N1PBSR

CODE CAUSE REASON / SOLUTION
E-27 Oven sensor
opened
(over 2950Ω)
1. Disconnect oven sensor from control, measure the
sensor resistance:1080Ω at room temp, replace oven
sensor if abnormal.
2. If the sensor resistance is normal, check the wire
terminal or the wire on harness.
3. Measure resistance of the oven sensor connector on
main PCB (Normal: 2850Ω)
E-28 Oven sensor
shorted.
(Under 930Ω)
E-08 Oven heating
error
If the oven temperature can not reach 100˚F(38˚C) within 10
minutes while oven is working, “E-08” will be displayed and
buzzer will sound.
E-0A Oven
overheating
over
If the oven temperature is higher than 650˚F(343˚c) while
oven is working, “E-0A” will be displayed and buzzer will
sound. (Excluding the case of self-cleaning)
E-0E Door
locking
error
When door lock does not work, after 1 minute elapsed, It
will display “E-0E” and buzzer is beeping also . Press
Cooking Time & Delay Start keys at the same time for 3
seconds to release.
SE/
tE Shorted
key
If any key is held for over 10 seconds or if there is a short
circuit between main PCB and cable connector or keypad
ribbon, “SE” will be displayed and the buzzer will sound.
E-0C Partition
switch
error
This error code is for dual oven models only.
Partition plate is not in place.
Partition switch defect. (The resistance of partition switch
should be 1750 ~ 1850Ω).
Partition switch wire harness dropped off.
PCB is defective.
For NE599N1PBSR/AC
E-81
Sub PCB
communica
tion error
1. Check whether connector(CN02) of sub PCB is
connected properly.
2. Check whether connector(CN201) of main PCB is
connected properly.
3. If there is no problem with connection between sub PCB
and main PCB, replace the sub PCB.
E-83
Main PCB
communica
tion error
1. Check whether connector(CN201) of main PCB is
connected properly.
2. Check whether connector(CN02) of Sub PCB is
connected properly.
3. If there is no problem with connection between Sub PCB
and main PCB, replace the main PCB.
Error Code List for Range Ovens

CODE CAUSE REASON / SOLUTION
E-53 EEPROM error CPU fails to read or write new calibration data from
EEPROM. PCB is defective.
E-54
Communication
error
Oven Main PCB
↔ Induction
Main PCB
(HYB30M)
Check whether the wire connectors on both Oven Main
PCB and Induction Main PCB (HYB30M) are loose. If
there is no problem with the connection, replace the
Oven main PCB and/or Induction Main PCB (HYB30M).
E-55
Communication
error
Oven Main PCB
↔ Touch
Control
Check whether the wire or cable connectors between
Oven main PCB and Touch control PCB are loose. If
there is no problem with the connection, replace the
Oven main PCB and/or Touch control PCB.
E-56 Warning error
When Cooktop
part has error
1. If some error occurred to Cooktop part, oven will
display this error code and stop oven operation.
2. Refer to Cooktop Failure Display Codes section.
cE56
/ E84
Communication
Error
Oven Main PCB
has some
problem
1: Instantaneous electrical noise has affected MICOM
signal. → After reconnecting power, oven can be used
normally.
2: Power plug outlet problem.
→ Cooktop & oven use 240V (L1 ~ L2), but the control
part uses 120V (L1 ~ N). If there is no 240V power to
the unit (L2 is missing), the display will show this error
code. Check power outlet.
3 : LVT(Low Voltage Transformer) of oven PCB is
damaged or LVT is disconnected.
→ Reconnect LVT connector or replace main PCB of
oven.
Error Code List for Range Ovens

CODE CAUSE REASON / SOLUTION
Top Sensor
Open Error
Defective top sensor, misplaced wires, or defective PCB.
Resistance of top sensor at room temperature should be:
(7.65KΩ~ 9.34KΩ)
It also occurs when room temperature falls under -10˚C.
Top Sensor
Short Error
Defective top sensor, misplaced wires, or defective PCB.
(Resistance of top sensor at room temperature should be:
(7.65KΩ~ 9.34KΩ)
IGBT Sensor
Open Error
(Assy-Inverter
Module)
Defective IGBT sensor, misplaced wires, or defective PCB.
(Resistance of IGBT sensor at 25°C should be: 10kΩ)
It also occurs when room temperature falls under -10˚C.
IGBT Sensor
Short Error
(Assy-Inverter
Module)
Defective IGBT sensor, misplaced wires, or defective PCB.
(Resistance of IGBT sensor at 25°C should be: 10kΩ)
Touch Button
Short Error
Occurs when the control panel touch sensor is shorted
more than 10 seconds.
•Stuff has been left on the control panel.
•Liquid overflows and lands on the control panel.
•More than one key is held down for over 10 seconds.
•Defective Assy-Touch PCB
Over
Temperature
Error
Occurs when the temperature of cooktop rises very high.
Estimated temperature of the ceramic glass surface is more
than 250˚C.
Ex: an empty cookware is on the working cooktop.
Pan
Detection
Error
Occurs when the cookware is unsuitable, too small, or if no
cookware has been placed on the cooking zone.
If suitable cookware is placed, the cooktop will operate
normally.
Low Voltage
Error Occurs when the DC 12V has dropped under 9V.
It may occur due to defects of PCB or LV transformer.
DC Motor
Locking
Error
Occurs when the DC Motor cannot operate due to defects
of PCB, wiring or motor blade disturbances.
Error Code List for Induction Cooktops

Over Temperature Sensor Resistance Value Chart
Test Mode List
Error Code(s) can be stored in the PCB.
There is a max of 5 error codes that can be
stored. To recall the error codes, follow the
procedures below:
1. Press CLOCK Key once.
2. Press the CLOCK Key again to select AM.
3. Press number keys 1, 2, 3, 4.
4. Press the SET/START key.
5. Hold CUSTOM COOK and “0” key
simultaneously for 2 seconds. The most
recent error code will be displayed.
6. Keep on pressing “0” key to check the 5
most recent error codes.
7. Press the Clear/Off Key to return to normal
operation.
Oven Error Code Recall program

Cooktop Auto check program (FE-N300/500)
1. Hold down DUAL ON pad for 3 seconds.
2. Hold down Hi pad of Rear-Left burner for 3
seconds.
3. Auto check program for Cooktop part will start.
4. If Cooktop part has a problem, auto program will
stop and display the corresponding error code
Oven Temperature Calibration
The temperature of the oven has been preset at the factory. In case of the
oven being too hot or too cool, the temperature of the oven can be adjusted.
The oven temperature can be adjusted ±35°F (±19°C ).
To adjust the oven temperature, follow the below procedure:
1. Hold down BAKE and “0” key simultaneously
for 3 seconds, the display will show AdJ 0.
2. Enter the adjustment that you want, (eg. Add /
subtract 30°F), by using the number pad.
Press the BAKE key for +/- sign.
3. Press the SET/START KEY to finish.
Test Mode List
Fahrenheit or Celsius temperature display selection
The oven temperature can be displayed in either Fahrenheit or Celsius.
The default display is in Fahrenheit.
To change the display from Fahrenheit to Celsius or from
Celsius to Fahrenheit, follow the procedures below:
1. Hold down BROIL & “0” key simultaneously for 3 seconds.
The display will flash F (Fahrenheit) or C (Celsius).
2. Press “0” key to switch display between F and C.
3. Press the SET/START key to finish.

DELAY TIMED COOKING
Delay Timed Cooking feature is controlled by the oven timer. The timer turns
the oven on and off at the time that the customer had selected in advance.
•Delay Timed Cooking can be set before setting other cooking operations.
•The clock must be set for the correct time of day.
Switching between 12-hour and 24-hour clock display
Test Mode List
To switch the clock display between 12-hour and 24-hour,
follow the procedures below:
1. Hold down CLOCK and “0” key simultaneously
for 3 seconds. The display will show the present
mode (eg. 12 hour).
2. Press “0” key to select 12 hour or 24 hour.
3. Press the SET/START key to set up.
To set the oven for Delay Timed Cooking, follow the procedures below:
•Position the oven rack(s) and place the food in the oven.
•Select the desired cooking operation, eg. BAKE.
•Enter the desired temperature, eg. 375°F.
(The default temperature is 350°F).
•Press COOKING TIME.
•Enter the desired cooking time length, eg. 45 min.
(The cooking time length can be set from 1 minute
to 9 hours and 99 minutes).
•Press the DELAY START pad.
•Press the CLOCK key once to choose AM or twice for
PM. This step is skipped if the time is displayed in 24
hours mode.
•Enter the desired time for oven to turn on, eg. 4:30 PM.
•Press the SET/START key to set the feature.
At the set time, a short beep will sound. The oven will begin to
operate. When the oven has reached the desired temperature,
a long beep will sound 6 times and the oven lamp will flash.

Microwave Oven / OTR
Error Code List
Created By: Guanniu (Victor) Han
Applied Models
SMH1611, 1713, 1816, 1927
SMH2117
SMH3150
SMH4150
SMH5140, 5165
SMH6140, 6150, 6160, 6165
SMH7150, 7155, 7159, 7174,
SMH7175, 7178, 7185, 7187
SMH8165, 8187
SMH9151, 9187, 9207
ME179KFETSR
AMW8113
BMHC815
Digital Appliances Division
Third Edition
Refer to the service manual on the
GSPN for more information

Microwave Ovens / OTRs Error Code List
Error code Failure component code Error Case code(1 ~ 9)
E-1* (1~9) 1 Gas Sensor Error 1 Open
E-2* (1~9) 2 Temp sensor Error 2 Short
E-3* (1~9) 3 Weight Sensor Error 3 ……
E-4* (1~9) 4 Easy/PH Sensor Error 4 ……
E-5* (1~9) 5 EEPROM Error 5 ……
E-6* (1~9) 6 Temp sensor Error 6 ……
E-0* (1~9) 0 Other components
Error 7 ……
SE Jammed / shorted key 8 ……
TE Touch key error 9 ……
Error Code Numbering Rule
1. ERROR CODE NUMBERING RULE is applied to models that have been
developed since January, 1, 2005. (But, GE or Customize models are
excluded.)
2. All sensors and devices have their own number. ex) Gas Sensor = 1,
Temp. Sensor = 2, ...
3. Of each device, No.1 and No.2 refer to “Open Error” and “Short Error”,
respectively.
Keypad Error
SE Shorted
key Keypad short Error(10seconds). Replace Keypad or PCB main.
TE Touch key
error Communication error between keypad and PCB. Replace Keypad or PCB main.

Code Meaning Reason/Solution
E-1* Gas Sensor Error
E-11 Sensor Open
Sensor open error. Check if there is an unplugged sensor,
loose wire connector, or defective PCB. Replace the sensor
if necessary. If error code appears when starting sensing
cycle, replace the PCB main.
E-12 Sensor Short Sensor short error. Check if the sensor shorted, or defective
PCB. Replace the sensor if necessary. If error code appears
when starting sensing cycle, replace the PCB main.
E-13 T1 Max Time
Error
Sensor T1 Max Time Error. Check sensor, or defective PCB.
Replace the sensor if necessary. If error code appears when
starting sensing cycle, replace the PCB main.
E-14 Dry Up / No
Load
Check for the presence of dry food or if the oven is empty.
Insert food and restart. Replace the sensor if necessary. If
error code appears when starting sensing cycle, replace the
PCB main.
E-2* Temp Sensor Error
E-21 Sensor Open
Sensor open error. Check if there is an unplugged sensor,
loose wire connector, or defective PCB. Replace the sensor
if necessary. If error code appears when starting sensing
cycle, replace the PCB main.
E-22 Sensor Short Sensor short error. Check if the sensor shorted, or defective
PCB. Replace the sensor if necessary. If error code appears
when starting sensing cycle, replace the PCB main.
E-23 T1 Max Time
Error Sensor T1 Max Time Error. (Preheating not complete)
Check heater, sensor, or defective PCB. Replace the sensor
if necessary. If error code appears when starting sensing
cycle, replace the PCB main.
E-24 Over
Temperature
E-25 Abnormal
Temperature
Abnormal Temperature is sensed at Micro Cook. Check
sensor, or defective PCB. Cool down unit and restart.
Replace the sensor or the PCB main if necessary.
E-26 Heating Error Over Temperature Error occurs within first 3 minutes of
cooking but the temp does not exceed the high limit. Check
sensor, heater, or defective PCB. Replace defective parts.
Microwave Ovens / OTRs Error Code List

Code Cause Reason/Solution
E-3* Weight Sensor Error
E-31 Sensor
Open
Sensor open error. Value of HEX is above “FF for 5 Seconds”.
Check if there is an unplugged sensor, loose wire connector,
or defective PCB.
E-32 Sensor
Short Sensor short error. Check if the sensor shorted, or defective PCB.
E-33 T1 Max
Time
Error
Sensor T1 Max Time Error. The initial value of HEX is under
“14” for 30 seconds while a weight sensor in operation. Check
sensor, or defective PCB.
E-34 Abnormal
Sensor The initial value of K calculated by a weight sensor is above and under ±28” as value of HEX.
E-35 Abnormal
Sensor The value of A is “---” as a weight sensor calculates.
E-36 Door
Open The door opens during sensor cooking. Check the door latches & door switches. Cancel the present mode and restart.
E-4* Easy/Ph Sensor Error
E-41 Sensor
Open Sensor open error. Check if there is an unplugged sensor, loose wire connector, or defective PCB.
E-42 Sensor
Short Sensor short error. Check if the sensor shorted, or defective PCB.
E-43 T1 Max
Time
Error Sensor T1 Max Time Error. Check sensor, or defective PCB.
E-44 Dry Up /
No Load Check if the food has already dry or the oven is empty. Insert food and restart. Replace the sensor if necessary.
E-45 Cool
Error Cooling Error, not temperature chance after 3 minutes.
Remove moisture from sensor and restart.
E-46 Open Primary Open Error (3 Minutes). Check sensor, or defective
PCB.
E-47 Door
Open The door opens during sensor cooking. Check the door latches & door switches. Cancel the present mode and restart.
Microwave Ovens / OTRs Error Code List

Code Cause Reason/Solution
E-5* EEPROM Error
E-51 Open Open circuit, Check wire harness, PCB.
E-53 Format
Error Read/Write Error
E-54 Reset Error Zero not to be set.
E-6* Humidity Sensor Error
E-61 Sensor
Open Sensor open error. Check if there is an unplugged sensor, loose wire connector, or defective PCB.
E-62 sensor
Short Sensor short error. Check if the sensor shorted, or defective PCB. Replace the sensor if necessary.
E-63 T1 Max Time
Error Sensor T1 Max Time Error. Check sensor, or defective PCB.
E-6* Humidity Sensor Error
E-61 Sensor
Open Sensor open error. Check if there is an unplugged sensor, loose wire connector, or defective PCB.
E-62 sensor
Short Sensor short error. Check if the sensor shorted, or defective PCB. Replace the sensor if necessary.
E-63 T1 Max Time
Error Sensor T1 Max Time Error. Check sensor, or defective PCB.
E-0* Others
E-01 Door Open Door open error. The door opens while it should not be
opened.
E-02
~05 Time Setting
Error Cooking time setting over error.
(2- MWO / 3- Grill / 4- Convection / 5- Combination)
E-06 Operation
Error Sensor fails to sense that the swing heater has stopped for 20 seconds during cooking.
E-08 Operation
Error Function of MWO starts with spit inserted into cavity inside.
E-09 Operation
Error The damper is not set to be positioned for 2 minutes.
Microwave Ovens / OTRs Error Code List