Samsung RF22K9381 Installation guide

June 2019
Technical Service Assistance: 1.844.312.7158
[e-mail]
Technical Assistance Specialist –Major Appliance
Tips: From Your Technical Assistance Specialist
Product: Samsung Refrigerators
Topic: French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Applies to models produced between 2014 - 2018
RF22K9381*,RF22K95*,RF22KRED,RF22M95*,RF22NP**,RF23J9011,RF23M8070,RF23M8090
RF23M8960,RF23M8570,RF23M8590,RF23HCED,RF23HTED,RF24FSED,RF25HMED,RF26J7500
RF28HDED,RF28HFED,RF28HMED,RF28JBED,RF28K9070,RF28K9380,RF28K9580,RF28M9580
RF28N9780,RF28HDEDP,RF28HFEDT,RF28NHED,RF263BEAEB,RF263TEAES,RF265BEAE,RF30KMEDB
NOTE: Samsung does not have an upgraded IM SVC KIT for all models. If your specific model is not
included in this bulletin, there are no kits available at this time. Do NOT make any substitutions.
Providers should follow the normal steaming, de-icing and drying process. Apply the silicon and
install the Y clips, update icemaker, auger and drain, Zip Tie and Main PCB. Confirm the dispenser is
closing and water pressure delivers no more than 16 ounces in 20 seconds. The IM SVC Kit come
For additional information on this process contact Asurion Technical Assistance 1-844-312-7158
************ All STEPS AND PARTS MUST BE FOLLOWED AND INSTALLED**************
Failure to properly follow these steps can result in a failed repair and return visit to the consumer. Please
complete all steps as they are written and do not skip or modify the repair procedure. If a part has
previously been replaced prior to installing this kit, replace it with the part included in the kit.

May 2019
1. Place the unit into Self Diagnostic mode to retrieve any existing fault codes.cal Assistance
Specialist –Major Appliance
SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Technical Assistance 1-844-312-7158 1
[e-mail]
Service Preparation:
2. Place the unit into a forced defrost mode. This will loosen the ice and warm up the cooling loop
in preparation for removing the ice maker. While the unit is in forced defrost mode, continue
with the next steps.
3. Remove the ice bucket. If the ice bucket cannot be removed use your steamer to loosen
the ice bucket.
NOTE: If the ice bucket is stuck, use a steamer to melt
the ice until you can the remove the bucket. Place a
towel under the ice bucket to catch water as it drips.
****** Do Not Use A Heat Gun Or Hair To Defrost The Ice Room ******
This may cause the plastic liner to melt creating unrepairable damage.
Do Not instruct the customer to unplug the refrigerator for 24 hours to
remove the ice. This will not remove all the ice from the ice room resulting
in a return visit or call back.

May 2019
Technical Assistance Specialist –Major Appliance
SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Technical Assistance 1-844-312-7158 2
[e-mail]
1. Service Steps
a. Remove the ice bucket from the Ice Room.
b. Check for cracks or fractures in the ice bucket.
c. Check the gasket around the edge of the bucket making sure it is not ripped, cracked,
rolled or has become too rigid, preventing a proper seal or air leak.
All Service Steps Must Be Followed
2. Inspect the ice chute flapper and assembly for a tight seal
Inspect the ice chute flapper. Ensure the rubber is still soft and pliable, has no teas or rips and that
the flapper is in the fully closed position when out. Also inspect the ice dispensing opening make
sure the seal is clean and clear of any hard water minerals before reassembly.

May 2019
****** You Must Remove All Ice From The Ice Room And Auger Area Using A Steamer ******
SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Technical Assistance 1-844-312-7158 3
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3. Remove the unit from the Forced Defrost mode and then unplug the unit. This will prevent the
cooling loop from frosting up during service and prepare the unit for additional service steps.
4. Disassemble The Ice Maker
a. Remove the left screw, and then open the harness cover.
b. Disconnect the ice maker cable.
c. Locate the duct left hook (C1). Unlock the drain duct by removing the upper right screw (C2)
d. Unlock the left hook, and then open the drain duct
e. Unlock the upper hook, and then pull out the ice maker from the opening of the drain duct.

May 2019
Technical Assistance Specialist –Major Appliance
SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Technical Assistance 1-844-312-7158 4
[e-mail]
5. Check For Icing Symptoms In The Ice Room
a. Check for traces of water spry in the upper ice room area.
b. Check for ice in the air flow path (L Duct).
c. Check for ice in the drain pipe of the auger motor.
d. Check for ice on the ice room bottom.
Continue steaming the unit to remove all traces of ice and frost to allow for the safe
removal of the auger motor assembly. Failure to remove all traces of ice
will result in a possible repeat visit or call back.
6. Disassemble Of The Auger Motor
a. Disconnect the cable of the auger motor.
b. Push the bottom hook.
c. Remove the auger motor.

May 2019
Technical Assistance Specialist –Major Appliance
SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Technical Assistance 1-844-312-7158 5
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7. Inspect the air channel above the auger assembly and remove all traces of ice from this area.
Failure to do so will create new ice build up there and on the floor, side walls and rear.
NOTE: It is very important to completely
remove all remnants of accumulated ice in the
ice room and auger. Failure to remove all the
ice can result in a return visit.

May 2019
Technical Assistance Specialist –Major Appliance
SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Technical Assistance 1-844-312-7158 6
[e-mail]
8. With the auger motor assembly removed, inspect the drain of the ice room. Place your
finger into the drain are to feel for any foam remnants or ice blockage. Remove any
and all found material.
If ice is found, use a steamer to remove and ensure you have flow from the ice room to the drip
pan in the rear. Drains must always remain open.
NOTE: Once you have confirmed all the ice has been removed from the entire ice
room area, towel the whole ice Room dry including the cooling loop, side walls,
floor, and ceiling of the ice room.

May 2019
Technical Assistance Specialist –Major Appliance
SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Technical Assistance 1-844-312-7158 7
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9. Disassemble the auger drain (DA97-19898A) and replace it with the drain component
from your IM SVC Kit.
NOTE: Do not order an entire auger assembly unless you find a defect such as a
damaged fan, motor or physical damage

May 2019
Technical Assistance Specialist –Major Appliance
SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Technical Assistance 1-844-312-7158 8
[e-mail]
10. Check for any particles in the fill tube using a mirror. Remove all particles.
Check the gap between the water line outlet and the fill tube to prevent water spray. If the gap
between the water line outlet and the fill tube is less than 10 mm, adjust the insertion length
of the water line in the cabinet rear (back of the refrigerator).
NOTE: If the gap between the water line limit marking and cabinet rear wall is below 15mm
(within 10mm), adjust it to be about 15mm to 20mm
11. Sealing the ice room with RTV sealant. Seal any gaps that you find in the ice room sides and floor.
RTV Sealant Part Number
DA81-05595A
Trim the tip of the applicator at a 45°
angle, then apply the sealant along the
gaps identified by the red line. This will
help provide an air tight sealed ice room.

May 2019
Technical Assistance Specialist –Major Appliance
SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Technical Assistance 1-844-312-7158 9
[e-mail]
12. Re-install the auger motor assembly ensuring it is installed fully to the rear and locked into place
with the locking tab. Reconnect the auger motor wire harness to the connection point on the
left wall making sure to route the wiring properly.
13. Remove the white plastic retainer around the cooling loop, install the new retainer, and then attach
the Y-Clip (DA82-02367A) to the bottom of the cooling loop Ensure there is no gap between the clip
and the rear wall retainer clip. The Y-Clip and retainer are included with your IM SVC Kit.
Install the Y-Clips pointing straight down. They must not be crooker or sideways.
If they are, water will pool up on the surface and freeze

May 2019
Technical Assistance Specialist –Major Appliance
SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Technical Assistance 1-844-312-7158 10
[e-mail]
14. Reassemble the ice maker
a. Insert the ice maker into the opening of the drain duct. Lock the upper hook with a
“CLICK” sound.
b. Lock the left hook with a “CLICK” sound to close the drain duct.
c. Insert and tighten the upper right screw to lock the drain duct.
d. Connect the ice maker cable.
e. Close the harness cover, and then screw in and tighten the left screw.
NOTE: Install the ice maker assembly that was provided
in the IM SVC Kit even if the unit had the update ice
maker previously installed.
15. Install the new MAIN PCB included in your IM SVC Kit
While the unit is still unplugged, remove all the connections from the existing Main PCB and
install the new main PCB from the IM SCV Kit. Ensure all the connections are secure and the
cover is in place.
WARNING: To prevent damage to the PCB, you must turn the power off before you
connect or disconnect wires going to or coming from the Main PCB
It is now safe to plug the unit back into the outlet.

May 2019
Technical Assistance Specialist –Major Appliance
SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Technical Assistance 1-844-312-7158 11
[e-mail]
Confirmation Of A Completed Repair
Press “Test Mode” button and check for a leaking water or functional failure.
While pressing the test button listen for the chime. This indicates the test function has
begun. This process will take 6 minutes to complete and will fill with less water. Check for
any leaking, spraying or drips after the 6 minute test is completed.
Re –install the ice bucket
To complete the confirmation process, place the unit into Self Diagnosis mode to
ensure the unit has no other error codes and is operating as it should

May 2019
SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Technical Assistance 1-844-312-7158 12
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Service Preparation:
Ice Maker Service Kits Listed Below Will Vary Based On The Production Date Of The Unit.
The Chart Below Will Explain How To Decipher The Date Code From The Serial Number.
For Additional Information On This Process Contact Asurion Technical Assistance 1-844-312-7158

May 2019
Technical Assistance Specialist –Major Appliance
SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Technical Assistance 1-844-312-7158 13
[e-mail]
Parts listing by model numbers –Counter Depth Models –IM SVC Kit
NOTE: If your model number does not appear on this list, there is no IM SVC Kit
available for that model. NO substitutions should be made.
Proceed with existing rework process.

May 2019
Technical Assistance Specialist –Major Appliance
SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Technical Assistance 1-844-312-7158 14
[e-mail]
Parts listing by model numbers –Counter Depth Models –IM SVC Kit
NOTE: If your model number does not appear on this list, there is no IM SVC Kit
available for that model. NO substitutions should be made.
Proceed with existing rework process.
Order The Parts That Match The Serial Number Date Range Of The Unit.

May 2019
Technical Assistance Specialist –Major Appliance
SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Technical Assistance 1-844-312-7158 15
[e-mail]
Parts listing by model numbers –Full Size Units–IM SVC Kit
NOTE: If your model number does not appear on this list, there is no IM SVC Kit
available for that model. NO substitutions should be made.
Proceed with existing rework process.

May 2019
Technical Assistance Specialist –Major Appliance
SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Technical Assistance 1-844-312-7158 16
[e-mail]
Parts listing by model numbers –Full Size Units–IM SVC Kit
NOTE: If your model number does not appear on this list, there is no IM SVC Kit
available for that model. NO substitutions should be made.
Proceed with existing rework process.

May 2019
Technical Assistance Specialist –Major Appliance
SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Technical Assistance 1-844-312-7158 17
[e-mail]
Parts listing by model numbers –Full Size Units–IM SVC Kit
NOTE: If your model number does not appear on this list, there is no IM SVC Kit
available for that model. NO substitutions should be made.
Proceed with existing rework process.
Order The Parts That Match The Serial Number Date Range Of The Unit.

May 2019
Technical Assistance Specialist –Major Appliance
SAMSUNG - French Door Direct Cool Ice Maker No Ice, Frozen, Frost, Ice Bucket Stuck
Technical Assistance 1-844-312-7158 18
[e-mail]
For Validation Of Repair, Asurion Tech Line Will Require The Following Photos
1. Model And Serial Tag 6. Updated Ice Maker
2. Ice Chute Leak Test 7. Assembly Drain Line Installed
3. Dispenser Water Test 8. Silicone Sealant Neatly Applied
4. “Y” Clips Installed And Correctly Positioned 9. Updated Main PCB Board
5. Water Inlet Hose Correctly Positioned
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