Samsung TU7000 Guide

E-MANUAL
Thank you for purchasing this Samsung product.
To receive more complete service, please register your
product at
www.samsung.com
Model Serial No.
To directly go to the page that provides instructions on
how to use the manual for visually impaired users, select
the Learn the Menu Screen link below.
“Learn the Menu Screen” Link

Contents
Guide
Connections
5Connection Guide
6 Connecting an Antenna
7Connecting to the Internet
10 Connection Cables for External Devices
12 Switching between external devices connected to the TV
14 Connection Notes
Peripherals
16 Controlling External Devices with a Samsung Remote
Control - Using the Universal Remote
17 Using Anynet+ (HDMI-CEC)
18 Controlling the TV with a Keyboard, Mouse, or Gamepad
20 Entering Text using the On-Screen Virtual Keyboard
Smart Features
22 Using Smart Hub
30 Using a Samsung account
32 Using Remote Access
36 Using the Apps Service
40 Using the Gallery App
41 Using the SmartThings App
42 Using the e-Manual
45 Using the Internet
46 Playing pictures/video/music
TV Viewing
51 Using the Guide
52 Setting Up a Schedule Viewing
54 Using the Channel List
55 Editing channels
56 Using a Personal Favorites List
57 TV-Viewing Support Functions
Picture and Sound
60 Adjusting the Picture Quality
62 Setting the Viewing Environment for External Devices
64 Changing the Picture Size and Position
65 Conguring a Sound Mode and Expert Settings
67 Using the Sound Support Functions
System and Support
69 Using the Time Functions and the Timers
72 Using the Auto Protection Time and Energy Saving
Functions
73 Updating the TV's Software
74 Audio and Video Functions for the Visually or Hearing
Impaired
79 Using Other Functions
Precautions and Notes
81 Read Before Using Apps
82 Read Before Using the Internet Function
84 Read Before Playing Photo, Video, or Music Files
91 Read After Installing the TV
92 Supported Resolutions for UHD Input Signals
93 Read Before Connecting a Computer (Supported
Resolutions)
96 Supported Resolutions for Video Signals
98 Read Before Using Bluetooth Devices
99 Blocking programs based on their TV Rating
102 Licenses

Troubleshooting
Picture Issues
103 Testing the picture
Sound and Noise Issues
107 Testing the sound
Channel and Broadcast Issues
External Device Connectivity Issues
Network Issues
Anynet+ (HDMI-CEC) Issues
Remote Control Issues
Apps
Media Files
Other issues
Diagnosing TV operational issues
Getting Support
120 Getting support through Remote Management
120 Finding the contact information for service
120 Requesting service
FAQ
The TV Screen does not Display Properly
121 When the TV screen does not display properly
The TV does not Turn On
128 When your TV does not turn on
The Picture is Distorted, or No Sound Comes Out of the
Sound Bar
134 When the TV does not connect with an external device
properly
Internet Access is not Available
139 When the TV can't connect to the Internet
There is No Sound or the Speakers are Making an Odd Sound
144 When no sound comes out of the TV, or the sound is
breaking up
The Remote Control does not Work
151 When the remote control does not work
Updating the Software
156 Updating to the latest TV software

Accessibility Guidance
Learn the Menu Screen
163 Using the accessibility menu
166 Using the TV with Voice Guide on
167 Using the guide
169 Using Schedule Viewing
170 Using the Channel List
171 Using Smart Hub
174 Launching the e-Manual

Guide
Learn how to use various features.
Connections
You can watch live broadcasts by connecting an coaxial cable to your TV and can get access to the Internet by using
a LAN cable or wireless access point. Using various connectors, you can also connect external devices.
Connection Guide
You can view detailed information about external devices that can be connected to the TV.
Source Connection Guide Try Now
It shows you how to connect various external devices such as video devices, game consoles, and PCs using pictures.
If you select the connection method and an external device, the connection details appear.
•Audio Device: HDMI (ARC), Optical, Bluetooth, Wi-Fi, Wi-Fi Speaker Surround Setup
HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model.
•Video Device: HDMI
•Smartphone: Screen Sharing (Smart View), SmartThings, Apple AirPlay
•PC: HDMI, Screen Sharing (Wireless), Apple AirPlay
•Input Device: Keyboard, Mouse, USB Gamepad, Bluetooth Device
•Game Console: HDMI
•External Storage: USB Flash Drive, Hard Disk Drive (HDD)
The connection method and available external devices may differ depending on the model.
Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2
minutes).
Connection Guide
Audio Device
Video Device
Smartphone
PC
Input Device
Game Console
External Storage
HDMI (ARC)
Optical
Bluetooth
Wi-Fi
Wi-Fi Speaker Surround Setup
HDMI Troubleshooting
Connect audio devices, such as speakers, sound bars,
headphones, or home theaters, to your TV.
The image on your TV may differ from the image above depending on the model and geographical area.
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Connecting an Antenna
You can connect an coaxial cable to your TV.
An antenna connection is not necessary if you connect a cable box or satellite box.
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Connecting to the Internet
You can get access to the Internet through your TV.
Settings General Network Open Network Settings Try Now
Congure network settings to connect to an available network.
Establishing a wired Internet connection
Settings General Network Open Network Settings Wired
If you connect a LAN cable, the TV automatically accesses the Internet.
If the TV does not automatically connect to the network, refer to "Network Issues" in "Troubleshooting."
Use a CAT 7 (*STP type) cable for the connection.
* Shielded Twisted Pair
The TV will not be able to connect to the Internet if your network speed is below 10 Mbps.
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Establishing a wireless Internet connection
Settings General Network Open Network Settings Wireless
Make sure that you have the wireless access point's SSID (name) and password settings before attempting to
connect. The network name (SSID) and security key are available on the wireless access point's conguration
screen. See the wireless access point's user manual for more information.
Wireless Connection
Select your wireless network.
Refresh
Manage Saved Networks
The image on your TV may differ from the image above depending on the model and geographical area.
If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID).
If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or
PBC button on your access point within 2 minutes. The TV will connect automatically.
To view or delete previously connected network names (SSIDs), move the focus to Manage Saved Networks, and then press
the Select button.
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Checking the Internet connection status
Settings General Network Network Status Try Now
View the current network and Internet status.
Resetting Your Network
Settings General Network Reset Network Try Now
Restore the network settings to the factory default.
Turning on the TV with a mobile device
Settings General Network Expert Settings Power On with Mobile
You can turn on the TV using a mobile device connected to the same network as the TV.
This function is available with a mobile device connected to the TV through the SmartThings app or the Apple AirPlay
function.
Connecting an IP control device to the TV
Settings General Network Expert Settings IP Remote
You can connect an IP control device to the TV remotely to manage your IP device.
To use this function, Power On with Mobile must be turned on.
Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if
an authorized third-party custom controller is installed and congured specically for a Samsung TV and if your Wi-Fi
network is password protected.
This function may not be supported depending on the model.
Changing the name of the TV
Settings General System Manager Device Name Try Now
You can change the name of the TV on the network. Select User Input at the bottom of the list and change the
name.
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Connection Cables for External Devices
You can view detailed information about the connection cables for external devices that can be connected to the TV.
Cable name Image Description
HDMI
to
HDMI
Each cable simultaneously transmits digital video and audio signals
from an external device to the HDMI port on the TV.
Cables are divided into various types according to the types of input/
output ports on external devices.
HDMI
to
MINI HDMI
HDMI
to
Micro HDMI
HDMI
to
USB Type-C
HDMI
to
DisplayPort
Mini DisplayPort
to
HDMI
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Cable name Image Description
DVI
to
HDMI
DVI to HDMI cables can transmit only digital video signals and not
audio signals. We recommend that you use HDMI to HDMI cables.
Optical
Optical cables are used to transmit audio signals to external
speakers with low signal loss.
Optical cables do not transmit video signals.
Component
Component cables transmit analogue signals.
The video signal is separated and transmitted to the red, green, and
blue terminals to provide HD (1080i) pictures. The audio signal is
transmitted to the red and white terminals.
Composite
Composite cables transmit analogue signals.
The video signal is transmitted to the yellow terminal, and the audio
signal is transmitted to the red and white terminals.
Available connection cables may differ depending on the model or geographical area.
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Switching between external devices connected to the TV
You can switch between TV programs and the content of external devices.
Source
When you select a connected external device on the Source screen, the output of the selected device is displayed on
the TV's screen.
You can also start this function by pressing the SOURCE button.
To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the TV's remote control,
connect the device to an HDMI port on the TV, and then turn on the device. The output displayed on the TV is automatically
switched to the output of the device or you can congure universal remote control for the device automatically. For more
information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote."
When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media
content listed on the device.
This function may not be supported depending on the device and geographical area.
Editing the name and icon of an external device
Source
You can change the port name for a connected external device or add it to the Home Screen.
Sources
Universal Remote
Edit
Information
Add to Home
Source
The image on your TV may differ from the image above depending on the model and geographical area.
1. Move the focus to a connected external device.
2. Press the up directional button. The following functions become available.
Available functions may differ depending on the port type.
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1.Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices,
register them by following the instructions on the screen.
This function may not be supported depending on the model or geographical area.
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal
Remote."
2.Edit
You can rename the input ports and change the device icons.
3.Information
You can view detailed information about an external device.
4.Add to Home
You can add the port of an external device to the Home Screen for quick switching.
Using additional functions
You can use the following features on the Source screen.
•Remote Access
Use the TV to access your PC via remote PC or Screen Sharing (Wireless).
For more information, refer to "Using Remote Access."
•Connection Guide
Displays device connection instructions.
For more information about the Connection Guide, refer to "Connection Guide."
•Universal Remote
Lets you register external devices to your Samsung remote control and control them using the Remote.
This function may not be supported depending on the model or geographical area.
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal
Remote."
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Connection Notes
When connecting an external device, note the following.
The number of connectors and their names and locations may differ with the model.
Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors
and their names and locations may differ with the manufacturer.
Connection notes for HDMI
• The following types of HDMI cables are recommended:
– High Speed HDMI Cable
– High Speed HDMI Cable with Ethernet
– Premium High Speed HDMI Cable
– Premium High Speed HDMI Cable with Ethernet
– Ultra High Speed HDMI Cable
• Use an HDMI cable with a thickness of 0.66 inches (17 mm) or less.
• Using a non-certified HDMI cable may result in a blank screen or a connection error.
• Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications.
• This TV does not support HDMI Ethernet Channel. Ethernet is a Local Area Network (LAN) built with coaxial
cables standardized by the IEEE.
• Use a cable shorter than 10 feet (3 m) to get the best UHD viewing quality.
• Many computer graphics adaptors do not have HDMI ports, but have DVI or DisplayPort ports instead. If your PC
does not support HDMI video out, connect your PC with a DVI to HDMI or HDMI to DisplayPort cable.
• When the TV is connected to an external device such as a DVD/BD player or a set-top box via HDMI, power sync
mode will be automatically activated. In the power sync mode, the TV continues to detect and connect external
devices via HDMI cable. This function can be deactivated by removing the HDMI cable of the connected device.
This function may not be supported depending on the model.
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Connection notes for computers
• For the resolutions supported by the TV, refer to "Read Before Connecting a Computer (Supported Resolutions)."
• If you want to connect your PC and TV wirelessly, both of them must be connected to each other on the same
network.
• When sharing content with other network-based devices such as those in an IP (Internet Protocol) storage
system, sharing may not be supported due to the network’s configuration, quality, or functionality, for example,
if the network has an NAS (Network-Attached Storage) device.
Connection notes for mobile devices
• To use the Smart View function, the mobile device must support a mirroring function such as Screen Mirroring or
Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's
user manual.
• To use Wi-Fi Direct, the mobile device must support the Wi-Fi Direct function. To check whether your mobile
device supports Wi-Fi Direct function, refer to the mobile device's user manual.
• The mobile device and your Smart TV must be connected to each other on the same network.
• Use AirPlay if you are an iPhone or iPad user. For more information, refer to Source Connection Guide
Smartphone Apple AirPlay.
• The video or audio may stop intermittently, depending on network conditions.
• When sharing content with other network-based devices such as those in an IP (Internet Protocol) storage
system, sharing may not be supported due to the network’s configuration, quality, or functionality, for example,
if the network has an NAS (Network-Attached Storage) device.
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Peripherals
Connect external devices such as a keyboard for ease of use.
Controlling External Devices with a Samsung Remote Control - Using the
Universal Remote
Control the TV and connected external devices with a Samsung remote control.
Source Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices,
register them by following the instructions on the screen.
This function may not be supported depending on the model or geographical area.
You can also use the Anynet+ (HDMI-CEC) function to operate external Samsung devices with your TV's remote control
without any additional setup. For more information, refer to "Using Anynet+ (HDMI-CEC)."
Specic external devices connected to the TV may not support the universal remote feature.
Do not place any obstacles in front of an external device and TV's logo. It may cause signals from the remote control to be
transmitted improperly.
The TV memorizes both the external device and its connection port (HDMI 1, HDMI 2, etc.).
If you have difculty controlling external devices with the Universal Remote, try adjusting the positions of the external
devices.
This function may not operate properly depending on the TV installation environment and the features of external devices.
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Using Anynet+ (HDMI-CEC)
Control an external device connected via Anynet+ (HDMI-CEC) with the remote control.
You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and
that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote
control.
Connecting an external device through Anynet+ and using their menus
Settings General External Device Manager Anynet+ (HDMI-CEC) Try Now
1. Set Anynet+ (HDMI-CEC) to On.
2. Connect an HDMI-CEC-compliant device to the TV.
3. Turn on the connected external device.
The device is automatically connected to the TV. After the connection process is nished, you can access the menu
of the connected device using your TV remote and control the device.
The connecting process can take up to 2 minutes to complete.
Read before connecting an Anynet+ (HDMI-CEC) device
Anynet+ (HDMI-CEC)-enabled devices must be connected to the TV with an HDMI cable. Note that some HDMI cables may
not support Anynet+ (HDMI-CEC).
You can congure the TV's Universal Remote to control third-party cable boxes, Blu-ray players, and home theaters that do
not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control -
Using the Universal Remote."
Anynet+ cannot be used to control external devices that do not support HDMI-CEC.
The TV remote control may not work under certain circumstances. If this occurs, set up the device as an Anynet+ (HDMI-
CEC)-enabled device again.
Anynet+ (HDMI-CEC) works only with external devices that support HDMI-CEC and only when those devices are either in
standby mode or turned on.
Anynet+ (HDMI-CEC) can control up to 12 compliant external devices (up to 3 of the same type) except for home theaters.
Anynet+ (HDMI-CEC) can control only one home theater system.
To listen to 5.1 channel audio from an external device, connect the device to the TV via an HDMI cable and connect a 5.1
home theater system directly to the external device's digital audio output connector.
If an external device has been set up for both Anynet+ and a universal remote control, the device can be controlled only
with the universal remote control.
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Controlling the TV with a Keyboard, Mouse, or Gamepad
Connecting a keyboard, mouse or gamepad to make it easier to control the TV.
Settings General External Device Manager Input Device Manager Try Now
You can connect a keyboard, mouse or gamepad to make it easier to control the TV.
Connecting a USB keyboard, mouse, or gamepad
Plug the keyboard, mouse or gamepad cable into the USB port.
If you connect a mouse, it is available only in the Internet app and Remote Access function.
XInput USB gamepads are supported.
For more information, refer to Input Device in Connection Guide ( Source Connection Guide Input Device).
Connecting a Bluetooth keyboard, mouse, or gamepad
Settings General External Device Manager Input Device Manager Bluetooth
Device List
If your device was not detected, position the keyboard close to the TV, and then select Refresh. The TV scans for available
devices again.
If you connect a mouse, it is available only in the Internet app.
For more information about how to connect a Bluetooth device, refer to the Bluetooth device's user manual.
This function may not be supported depending on the model or geographical area.
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Using the keyboard and mouse
Button Description
Directional keys Use to navigate the menu, or move the focus to highlight items on the Home Screen.
Windows key Displays the TV settings
Enter key Selects or runs a focused item
ESC key Returns to the previous screen
F1 / F2 / F3 / F4 key Color buttons ― / / /
F5 key Displays the Home Screen
F6 key Displays the Source screen
F7 key Displays the Channel List
F8 key Mutes the sound
F9 / F10 key Adjusts the volume
F11 / F12 key Changes the channel
Page Up / Page Down Scrolls a web page displayed by the Internet app.
Left-click Available only in the Internet app. You can click a menu or link to start a function as you do
on a PC.
Right-click
Available only in the Internet app. You can use the following functions:
The options displayed in the menu may differ depending on the selected item.
•Open
•Open Link in New Tab
•Enable Scroll Mode
The key operation may differ depending on some apps or the keyboard.
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Setting up the input devices
Settings General External Device Manager Input Device Manager
•Keyboard Settings
You can set up the keyboard with the Keyboard Language and Keyboard Type functions.
•Mouse Settings
You can set up the mouse with the Primary Button and Pointer Speed functions.
Entering Text using the On-Screen Virtual Keyboard
Use the virtual keyboard to enter text on your TV.
Recommended text
Options
Predict Next Character
The image on your TV may differ from the image above depending on the model and geographical area.
1.Recommended text
When you type a word you want to use as a search term, this function displays related suggestions from which you
can choose one.
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