Samsung AU8000 Guide

E-MANUAL
Thank you for purchasing this Samsung product.
To receive more complete service, please register your
product at
www.samsung.com
Model Serial No.
To directly go to the page that provides instructions on
how to use the manual for visually impaired users, select
the Menu Learning Screen link below.
"Menu Learning Screen" Link

Contents
Guide
Connections
5Connection Guide
7 Connecting an Antenna (Aerial)
8Connecting to the Internet
12 Screen Sharing (Smart View) with your Mobile Device
15 Connecting to a Network via a Mobile Dongle (For India
Only)
16 Connection Cables for External Devices
18 ADB (Auto Data Backup) functions (For India Only)
19 Switching between external devices connected to the TV
21 Connection Notes
Remote Control and Peripherals
24 About the Samsung Smart Remote (QLED TV/AU9 Series or
higher/The Frame)
27 About the Samsung Smart Remote (AU8 Series)
30 Connecting the Samsung Smart Remote to the TV
31 Controlling External Devices with a Samsung Remote
Control - Using the Universal Remote
32 Using Anynet+ (HDMI-CEC)
33 Controlling the TV with a Keyboard, Mouse or Gamepad
35 Entering Text using the On-Screen Virtual Keyboard
Smart Features
37 Using Smart Hub
46 Using a Samsung account
48 Using Ambient Mode
53 Using Art Mode
61 Using PC on TV
67 Using the Apps Service
71 Using the e-Manual
73 Using the Internet
74 Using Digital Butler
77 Playing pictures/video/music
84 Using Bixby
89 Using the Game Bar
TV Viewing
92 Using the Guide
94 Recording Programmes
96 Setting Up Schedule Viewing
98 Using Timeshift
98 Buttons and functions available while recording a
programme or Timeshift
100 Using the Channel List
101 Editing channels
102 Using a Personal Favourites List
103 TV-Viewing Support Functions
Picture and Sound
110 Using Intelligent Mode
112 Adjusting the Picture Quality
114 Setting the Viewing Environment for External Devices
117 Picture Support Functions
118 Conguring a Sound Mode and Expert Settings
120 Using the Sound Support Functions
System and Support
122 Using the Time Functions and the Timers
124 Using the Power and Energy Saving Functions
125 Updating the TV's Software
126 Audio and Video Functions for the Visually or Hearing
Impaired
131 Using Voice Assistants on the TV
132 Using Other Functions
134 HbbTV
135 Using a TV Viewing Card (“CI or CI+ Card”) (For India Only)
138 Teletext Feature
Precautions and Notes

142 Before Using the Recording and Timeshift Functions
144 Supported broadcasting audio options
145 Read Before Using Apps
146 Read Before Using the Internet Function
148 Read Before Playing Photo, Video or Music Files
158 Read After Installing the TV
159 Supported Resolutions for UHD Input Signals
160 Resolutions for Input Signals supported by QN8**A Series
or higher
161 Supported Resolutions for FreeSync (VRR)
162 Supported Resolutions for Wide Screen
163 Read Before Connecting a Computer (Supported
Resolutions)
166 Supported Resolutions for Video Signals
168 Read Before Using Bluetooth Devices
169 Sufx : Parental Rating - Thailand only
170 Licences
Troubleshooting
Picture Issues
171 Testing the picture
Sound and Noise Issues
177 Testing the sound
Channel and Broadcast Issues
External Device Connectivity Issues
Network Issues
Anynet+ (HDMI-CEC) Issues
Remote Control Issues
Recording Issues
Apps
Media Files
Voice Assistant Issues
Other issues
Diagnosing TV operational issues
Getting Support
193 Getting support through Remote Management
193 Finding the contact information for service
193 Requesting service

FAQ
The TV Screen does not Display Properly
194 When the TV screen does not display properly
The TV does not Turn On
199 When your TV does not turn on
The Picture is Distorted, or No Sound Comes Out of the
Sound Bar
205 When the TV does not connect with an external device
properly
Internet Access is not Available
209 When the TV can't connect to the Internet
There is No Sound or the Speakers are Making an Odd Sound
214 When no sound comes out of the TV, or the sound is
breaking up
The Remote Control does not Work
220 When the remote control does not work
Updating the Software
224 Updating to the latest TV's software
Accessibility Guidance
Menu Learning Screen
230 Using the Remote control
232 Using the accessibility menu
236 Using the TV with Voice Guide on
238 Using the guide
241 Using Schedule Viewing
242 Using the Channel List
244 Recording
247 Using Smart Hub
251 Launching the e-Manual
252 Using Bixby

Guide
Learn how to use various features.
Connections
You can watch live broadcasts by connecting an antenna cable to your TV and can get access to the Internet by
using a LAN cable or wireless access point. Using various connectors, you can also connect external devices.
Connection Guide
You can view detailed information about external devices that can be connected to the TV.
Source Connection Guide Try Now
It shows you how to connect various external devices such as video devices, game consoles and PCs using pictures.
If you select the connection method and an external device, the connection details appear.
•Audio Device: HDMI (eARC), Optical, Bluetooth, Wi-Fi, Wi-Fi Speaker Surround Setup
•Video Device: HDMI, AV
•Smartphone: Screen Sharing (Smart View), SmartThings, Apple AirPlay, NFC on TV, Tap View
•PC: HDMI, Screen Sharing (Wireless), Apple AirPlay
•Input Device: Remote Control, Keyboard, Mouse, USB Gamepad, USB Camera, Bluetooth Device
•Game Console: HDMI, AV
- 5 -

•External Storage: USB Flash Drive, Hard Disk Drive (HDD)
Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2
minutes).
Some functions may not be supported depending on the model or geographical area.
The connection method and available external devices may differ depending on the model.
Connection Guide
Audio Device
Video Device
Smartphone
PC
Input Device
Game Console
External Storage
HDMI (eARC)
Optical
Bluetooth
Wi-Fi
Wi-Fi Speaker Surround Setup
HDMI Troubleshooting
Connect audio devices, such as speakers, sound bars,
headphones, or home theatres, to your TV.
The image on your TV may differ from the image above depending on the model and geographical area.
- 6 -

Connecting an Antenna (Aerial)
You can connect an antenna cable to your TV.
An antenna connection is not necessary if you connect a cable box or satellite box.
The port on your TV may differ from the following gure depending on the product model and region.
A connection method may differ depending on the model or geographical area.
- 7 -

Connecting to the Internet
You can get access to the Internet through your TV.
Settings General Network Open Network Settings Try Now
Congure network settings to connect to an available network.
Establishing a wired Internet connection
Settings General Network Open Network Settings Wired
If you connect a LAN cable, the TV automatically accesses the Internet.
If the TV does not automatically connect to the network, refer to "Network Issues" in "Troubleshooting".
To connect a LAN cable, use a CAT 7 (*STP type) cable for the connection. (100/10 Mbps)
* Shielded Twisted Pair
The TV will not be able to connect to the Internet if your network speed is below 10 Mbps.
This function may not be supported depending on the model.
- 8 -

Establishing a wireless Internet connection
Settings General Network Open Network Settings Wireless
Make sure that you have the wireless access point's name (SSID) and password settings before attempting to
connect. The network name (SSID) and security key are available on the wireless access point's conguration
screen. See the wireless access point's user manual for more information.
- 9 -

Wireless Connection
Select your wireless network.
Refresh
Manage Saved Networks
The image on your TV may differ from the image above depending on the model and geographical area.
If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID).
If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or
PBC button on your access point within 2 minutes. The TV will connect automatically.
To view or delete previously connected network names (SSIDs), move the focus to Manage Saved Networks, and then press
the Select button.
To disconnect Wi-Fi, select Disconnect in Settings General Network Network Status.
Checking the Internet connection status
Settings General Network Network Status Try Now
View the current network and Internet status.
Resetting Your Network
Settings General Network Reset Network Try Now
Restore the network settings to the factory default.
- 10 -

Turning on the TV with a mobile device
Settings General Network Expert Settings Power On with Mobile
You can turn on the TV using a mobile device connected to the same network as the TV.
This function is available with a mobile device connected to the TV through the SmartThings app or the Apple AirPlay
function.
Apple AirPlay may not be supported depending on the model or geographical area.
Connecting an IP control device to the TV
Settings General Network Expert Settings IP Remote
You can connect an IP control device to the TV remotely to manage your IP device.
To use this function, Power On with Mobile must be turned on.
Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if
an authorised third-party custom controller is installed and congured specically for a Samsung TV and if your Wi-Fi
network is password protected.
This function may not be supported depending on the model or geographical area.
Allowing to connect a wireless network
Settings General Network Expert Settings Wi-Fi
You can enable the connection to Wi-Fi.
To connect a wireless network, the function must be active.
Changing the name of the TV
Settings General System Manager Device Name Try Now
You can change the name of the TV on the network. Select User Input at the bottom of the list and change the
name.
- 11 -

Screen Sharing (Smart View) with your Mobile Device
You can watch the screen of your mobile device on the TV screen through Smart View, Tap View or Multi View.
For information on how to share the screen with your mobile device, refer to Source Connection Guide
Smartphone Screen Sharing (Smart View).
• To turn off Screen Sharing (Smart View), disconnect the mobile device or press the button on the remote
control.
• Using the Smart View menu on your mobile device, you can change the settings such as aspect ratio.
• Use AirPlay if you are an iPhone or iPad user. For more information, refer to Source Connection Guide
Smartphone Apple AirPlay.
This function may not be supported depending on the model or geographical area.
• The screen sharing function (Smart View / Apple AirPlay) on your mobile device appears on Multi View of the TV
(or the screen on your mobile device).
This function may not be supported depending on the model or geographical area.
Using Tap View
Tap your mobile device on the TV, you can watch the Multi View or mobile device's screen through the TV screen.
This function may not be supported depending on the model.
This function is available in Samsung mobile devices with Android 8.1 or higher.
1. Enable Tap View on your mobile device.
For more information about conguration, refer to 'Enabling Tap View'.
2. Turn on the screen of your mobile device.
3. Tap your mobile device on the TV. The TV screen switches to Multi View or mobile device's screen.
When you perform Tap View while in Ambient Mode or Art Mode, only the mobile device's screen appears on the TV.
4. Watch the Multi View or mobile device's screen on the TV screen.
The displayed TV screen may differ depending on the model.
This function enables mirroring (Smart View) by detecting vibrations generated when you tap the mobile device on the TV.
Be sure to tap away from the TV screen and bezel corners. It may be scratched or broken to the TV or mobile device screen.
We recommend using your mobile device with the cover in place and lightly tap it on any external edge of the TV.
- 12 -

Enabling Tap View
Enable Tap View in the SmartThings app.
This function may not be supported depending on the model.
Depending on the SmartThings app version, you may need to register the TV with your mobile device.
1. Launch the SmartThings app on your mobile device.
2. Select Settings ( ) in SmartThings app on your mobile device.
3. Set Tap View to on.
Upon connection for the rst time, select Allow on a pop-up window of the TV.
Using Multi View
Multi View
This function may not be supported depending on the model.
You can view multiple content items through Multi View.
To start the function, select Multi View, and then select the content to add in Select content. or select a
desired combination in Preset at the top of Multi View. Or run screen sharing (Smart View / Apple AirPlay)
for your mobile device.
This function can be started or stopped by pressing the button on the Samsung Smart Remote.
When the button is available on the Samsung Smart Remote, You can enter the Multi View function by pressing its
button.
The multiple view for 3 to 5 content items is supported with some models including QN8**A and QN9**A. When you press
the button in Multi View mode, the Multi View preview screen appears above the bottom of the screen. By selecting the
content in the Multi View preview screen, 3-5 contents can be displayed in Multi View mode.
This function operates only by TV broadcasts, external devices, or apps that support Multi View.
While running Multi View, app casting from your mobile device is run on Multi View. This function is not available in some
apps.
In some models, you can view the image on the camera connected to the SmartThings app of your mobile device.
Q-Symphony is not supported by Multi View.
When an external device that connects to a receiver or Soundbar is used in Multi View, sound outputs from the TV speaker,
not from the receiver or Soundbar.
- 13 -

When Multi View is running, press the Select button to congure the following menus.
This function and the provided options for each menu icon may not be available depending on the model and region.
• (Select content.)
You can select from the content list displayed above.
After selecting a content item, you can control the screen or change the app and source.
• Select App/Source (Content Selection Mode)
You can change the content for the selected window. To enter Content Selection Mode, press and hold the Select
button on the Samsung Smart Remote.
• (Change screen size.)
Selects the desired size of Multi View.
• (Set Picture-in-Picture.)
Selects the position of a small screen on the full screen. The focusing left or right screen appears as small
window.
This function may not be supported depending on the model.
• (Listen to the sound from two screens.)
You will hear the sound of both screens at the same time by adjusting the ratio of each screens sound.
This function may not be supported depending on the model.
• (Delete screen.)
You can delete the selected screen.
This function may not be supported depending on the model.
• (Connect Bluetooth speaker.)
You can hear the sound by connecting the Bluetooth speaker.
This function may not be supported depending on the model.
• (Exit to full screen.)
Multi View is ended and then the full screen appears.
To stop Multi View, press and hold the button on the Samsung Smart Remote. A short press of the Samsung
Smart Remote's button allows you to choose whether to save exit the current layout.
•Save and Exit
You can save the layout of the current Multi View before closing the function.
The saved layout can be used after selecting it at the top of the Multi View ( Multi View up directional
button).
- 14 -

Connecting to a Network via a Mobile Dongle (For India Only)
Make network connection by connecting a mobile dongle to the TV.
You can make the TV to connect to a network via a mobile device by connecting a mobile dongle to the TV. Connect
the mobile dongle to the USB port that are marked as Dongle in the TV.
This function is not available on certain models in specic geographical areas.
When you use a large mobile dongle(Data Card), USB devices may not work properly due to interferences among the USB
ports, or the wireless network may not work properly due to interferences from the peripherals and surroundings. In this
case, use a USB extension cable to connect a large mobile dongle to a USB port.
When using the optical cable or 3G dongle, interference may occur due to the large size of the dongle.
Channel-Bound Apps is not available when you set up mobile network.
If you have any problems using online services, please contact your Internet service provider.
The mobile service providers and their devices that support this function are as follows:
• Airtel (Model No: E3276s LTE, E1731, E303C, E303U, E3131B, E3121B, E8221, E8231, E3276 LTE)
• Idea, Vodafone
- 15 -

Connection Cables for External Devices
You can view detailed information about the connection cables for external devices that can be connected to the TV.
Cable name Image Description
HDMI
to
HDMI
Each cable simultaneously transmits digital video and audio signals
from an external device to the HDMI port on the TV.
Cables are divided into various types according to the types of input/
output ports on external devices.
HDMI
to
MINI HDMI
HDMI
to
Micro HDMI
HDMI
to
USB Type-C
HDMI
to
DisplayPort
Mini DisplayPort
to
HDMI
- 16 -

Cable name Image Description
DVI
to
HDMI
DVI to HDMI cables can transmit only digital video signals and not
audio signals. We recommend that you use HDMI to HDMI cables.
Optical
Optical cables are used to transmit audio signals to external
speakers with low signal loss.
Optical cables can't transmit video signals.
Component
Component cables transmit analogue signals.
The video signal is separated and transmitted to the red, green and
blue terminals to provide HD (1080i) pictures. The audio signal is
transmitted to the red and white terminals.
Composite
Composite cables transmit analogue signals.
The video signal is transmitted to the yellow terminal and the audio
signal is transmitted to the red and white terminals.
Available connection cables may differ depending on the model or geographical area.
- 17 -

ADB (Auto Data Backup) functions (For India Only)
This function may not be supported depending on the model or geographical area.
Your mobile device comes close to the TV, the ADB (Auto Data Backup) feature backs up your mobile data such as
images and videos into a pre-congured specic folder on a USB storage device or an external hard disk drive
connected to the TV. You can also transfer les from the ADB (Auto Data Backup) folder to a Samsung mobile
device over Wi-Fi Direct.
• Transferring data from a mobile device to the TV
Your mobile device comes close to the TV, images and videos are copied from your mobile device to a USB
storage device or an external hard disk drive connected to the TV.
• Transferring data from the TV to a mobile device
You can select and transfer files from the ADB (Auto Data Backup) folder on the TV to a Samsung mobile device.
How to Use ADB (Auto Data Backup)
1.ADB (Auto Data Backup) Registration
First, register the TV using the USB Backup app, and then select a USB storage device or an external hard disk drive
connected to the TV. The ADB (Auto Data Backup) folder is automatically created on the selected storage device.
Then, select folders from your mobile device's gallery, set the password to open the ADB (Auto Data Backup) folder
on the selected storage device connected to the TV.
2.Auto File Copy
When your mobile device comes close to the TV, data are automatically copied from the selected folders on your
mobile device to the selected storage device connected to the TV.
3.Share les back from the ADB folder to a mobile device
You can also share le back from ADB folder to Samsung Mobile, by rst connecting Samsung Mobile with TV over
Wi-Fi direct & then select the les to be transferred from TV, and press "Share" option to send les to connected
Mobile device.
- 18 -

Switching between external devices connected to the TV
You can switch between TV programmes and the content of external devices.
Source
When you select a connected external device on the Source screen, the output of the selected device is displayed on
the TV's screen.
On the Standard Remote Control, press the SOURCE button.
To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the TV's remote control,
connect the device to an HDMI port on the TV, and then turn on the device. The output displayed on the TV is automatically
switched to the output of the device or you can congure universal remote control for the device automatically. For more
information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote".
When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media
content listed on the device.
This function may not be supported depending on the device and geographical area.
Editing the name and icon of an external device
Source
You can change the port name for a connected external device or add it to the Home Screen.
Sources
Universal Remote
Edit
Information
Add to Home
Source
The image on your TV may differ from the image above depending on the model and geographical area.
1. Move the focus to a connected external device.
2. Press the up directional button. The following functions become available.
Available functions may differ depending on the port type.
- 19 -

1.Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices,
register them by following the instructions on the screen.
This function may not be supported depending on the model or geographical area.
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal
Remote".
2.Edit
You can rename the input ports and change the device icons.
3.Information
You can view detailed information about an external device.
4.Add to Home
You can add the port of an external device to the Home Screen for quick switching.
Using additional functions
You can use the following features on the Source screen.
•PC on TV
Use the TV to access your PC via remote PC or Screen Sharing (Wireless).
For more information, refer to "Using PC on TV".
•Connection Guide
Displays device connection instructions.
For more information about the Connection Guide, refer to "Connection Guide".
•Remote Key Guide
You can view how to use the remote control.
This function may not be supported depending on the model or geographical area.
•Universal Remote
Lets you register external devices to your Samsung remote control and control them using the Remote.
This function may not be supported depending on the model or geographical area.
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal
Remote".
- 20 -