Samsung NU100 series Guide

E-MANUAL
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English

25 Turning on the TV with a Mobile Device
25 Connecting an IP control device to the TV
25 Setting up an Internet connection over IPv6
26 Changing the name of the TV on a network
Troubleshooting Internet Connectivity Issues
26 Troubleshooting Internet connectivity issues
Connecting Video Devices
28 Connecting with an HDMI cable
29 Connecting with a component cable (Only for models with
COMPONENT IN / AV IN)
30 Connecting with a composite cable (Only for models with
COMPONENT IN / AV IN)
Audio Input and Output Connections
31 Connecting with an HDMI (ARC) cable
31 Connecting with a digital audio (optical) cable
31 Connecting through a wireless network
32 Connecting Bluetooth Devices
Connecting a Computer
32 Connecting through the HDMI port ― Screen Sharing (HDMI)
Connecting Your Mobile Device
33 Connecting to the TV via the SmartThings app
34 Bidirectionally mirroring your TV and mobile device using the
SmartThings app
34 Managing a Mobile Device
Switching between external devices connected to the TV
35 Changing the input signal
35 Editing the name and icon of an external device
36 Using additional functions
Connection Notes
37 Connection notes for HDMI
38 Connection notes for audio devices
39 Connection notes for computers
39 Connection notes for mobile devices
Quick Guides
Connecting the Samsung Smart Remote to the TV
Using Smart Hub
Using the Ambient Mode
10 Screen states related to Ambient Mode
11 Changing the content and settings forAmbient Mode
Using the Shortcuts
14 Adding channels
14 Moving channels
14 Removing a channels
Using Voice Interaction
15 Running Voice Interaction
16 Learning about Voice Command Guide
17 Read Before Using Voice Interaction
Updating the TV’s Software
18 Updating the TV’s software to the latest version
18 Updating the TV automatically
Getting Support
19 Getting support through Remote Management
20 Finding the contact information for service
20 Requesting service
Connections
Connection Guide
Connecting an Antenna (Aerial)
Connecting to the Internet
23 Connecting to your Internet network
25 Checking the Internet connection status
25 Resetting Your Network
Contents
2

Using the Apps Service
67 Installing and running an app
68 Managing purchased or installed apps
Using the Gallery App
Using the Universal Guide App
Using the SmartThings App
Using the e-Manual
73 Launching the e-Manual
74 Using the buttons in the e-Manual
Using the Internet
Playing pictures/video/music
76 Playing media content
Using Voice Interaction
77 Running Voice Interaction
78 Learning about Voice Command Guide
79 Read Before Using Voice Interaction
TV Viewing
Viewing Digital Broadcast Information at a Glance
80 Using the guide
Recording Programmes
82 Recording programmes
83 Managing the schedule recording list
84 Viewing recorded programmes
84 Setting up a schedule recording start
Setting Up a Schedule Viewing
84 Setting up a schedule viewing for a channel
85 Editing a schedule viewing
Remote Control and Peripherals
About the Samsung Smart Remote (QLED TV)
About the Samsung Smart Remote (UHD TV)
Connecting the Samsung Smart Remote to the TV
Controlling External Devices with the Samsung Smart Remote
- Using the Universal Remote
Using Anynet+ (HDMI-CEC)
48 Connecting an external device through Anynet+ and using
their menus
Controlling the TV with a Keyboard or Mouse
49 Connecting a USB keyboard or mouse
49 Connecting a Bluetooth keyboard or mouse
50 Using the keyboard and mouse
51 Setting up the input devices
Entering Text using the On-Screen Virtual Keyboard
53 Entering Text using the remote control's microphone and the
on-screen Virtual keyboard
Smart Features
Smart Hub
55 Displaying the Home Screen
59 Launching Smart Hub automatically
59 Launching the last used app automatically
59 Testing Smart Hub connections
59 Resetting Smart Hub
Using a Samsung account
60 Creating and managing your Samsung account
61 Signing in to a Samsung account
Using the Ambient Mode
63 Screen states related to Ambient Mode
64 Changing the content and settings for Ambient Mode
3

Picture and Sound
Adjusting the Picture Quality
99 Choosing a picture mode
100 Configuring advanced picture settings
Setting the Viewing Environment for External Devices
101 Playing games on an optimised screen
102 Configuring game mode details
103 Viewing UHD videos
103 Using HDMI black level
Picture Support Functions
104 Viewing a picture-in-picture (PIP)
104 Changing the picture size
105 Changing the picture size automatically
105 Changing the picture size in 4:3 or Screen Fit mode
105 Fitting the picture to the screen
105 Adjusting the picture size and/or position
Configuring a Sound Mode and Expert Settings
106 Choosing a sound mode
106 Configuring advanced sound settings
Using the Sound Support Functions
107 Selecting speakers
107 Listening to the TV through Bluetooth devices
108 Listening to the TV through a Samsung audio device that
supports the Wi-Fi function
System and Support
Using the Time Functions and the Timers
109 Setting the current time
110 Using the timers
Using the Auto Protection Time and Energy Saving Functions
111 Setting the Auto Protection Time
111 Reducing the energy consumption of the TV
Using Timeshift
Buttons and functions available while recording a programme
or Timeshift
Using the Channel List
Editing channels
89 Removing registered channels
89 Editing registered channels
Creating a Personal Favourites List
90 Registering channels as favourites
90 Viewing and selecting channels on Favourites lists only
Editing a Favourites List
91 Adding channels to favourites list
91 Removing channels from a favourites list
91 Rearranging a favourites list
91 Renaming a favourites list
TV-Viewing Support Functions
92 Changing the broadcast signal
92 Scanning for available channels
93 Checking digital channel signal info and strength
93 Restricting Viewing to Specific Channels
93 Using Mark Adult Channels
93 Selecting the broadcasting audio option
94 Using Programme Rating Lock
94 Configuring advanced broadcasting settings
94 Reading digital text
95 Selecting the broadcast audio language
95 Tuning broadcast signals manually
96 Fine-tuning analogue broadcasts
96 Transferring channel list
96 Enabling/Disabling Edit Channel Numbers
96 Deleting CAM operator profile
97 Setting satellite system
97 Changing teletext language
97 Showing TVkey Interface menu
98 Showing common interface menu
4

Troubleshooting
Getting Support
126 Getting support through Remote Management
127 Finding the contact information for service
128 Requesting service
Diagnosing TV operational issues
There Is a Problem with the Picture
129 Testing the picture
I Can't Hear the Sound Clearly
132 Testing the sound
There Is a Problem with the Broadcast
My Computer Won't Connect
The TV Won't Connect to the Internet
The Schedule Recording/Timeshift Function Isn't Working
Anynet+ (HDMI-CEC) Isn't Working
I Have Trouble Launching/Using Apps
My File Won't Play
I Want to Reset the TV
Other Issues
Precautions and Notes
Before Using the Recording and Timeshift Functions
140 Before using the recording and schedule recording functions
142 Before using the timeshift function
Supported broadcasting audio options
Read Before Using Apps
Read Before Using the Internet
145 Read before setting up a wireless Internet connection
Updating the TV’s Software
112 Updating the TV’s software to the latest version
112 Updating the TV automatically
Protecting the TV from Hacking and Malicious Code
113 Scanning the TV and connected storage for malicious code
Using Other Functions
113 Running the accessibility functions
113 Running Accessibility Shortcuts
114 Enabling voice guides for the visually impaired
114 Audio Description
115 White text on black background (high contrast)
115 Setting the screen to a black and white tone
115 Inverting the screen colour
115 Enlarging the font (for the visually impaired)
116 Learning about the remote control (for the visually impaired)
116 Learning about the TV menu
116 Watching TV broadcasts with subtitles
117 Listening to the TV through Bluetooth devices (for the hearing
impaired)
117 Configuring advanced system settings
118 Restoring the TV to the factory settings
HbbTV
Using a TV Viewing Card (“CI or CI+ Card”)
120 Connecting the “CI or CI+ Card” via COMMON INTERFACE slot
with the CI CARD Adapter
121 Connecting the “CI or CI+ Card” via COMMON INTERFACE slot
121 Using the “CI or CI+ Card”
Teletext Feature
122 On the Samsung Smart Remote
124 On the standard remote control
125 Typical Teletext page
5

Accessibility Guidance
Menu Learning Screen
Using the Remote control
164 Orientation of the Samsung Smart Remote
164 Description of the Samsung Smart Remote
Using the accessibility menu
166 Accessibility Shortcuts menu
167 Step by Step instructions to run the options
169 Setting accessibility settings using Voice Interaction
Using the TV with Voice Guide on
170 Watching TV
Using the guide
Setting Up a Schedule Viewing
175 Cancelling a scheduled viewing
Using the Channel List
178 Creating a Personal Favourites List
Recording
180 Using the instant and schedule recording options from the
guide screen:
181 Using the Instant and Schedule Recording options from the
programme info window
181 Changing the recording time
182 Viewing recorded programmes
182 Deleting a recorded programme
Using Smart Hub
183 Smart Hub
184 Using the Home Screen in Smart Hub
Launching the e-Manual
Using Voice Interaction
188 Running Voice Interaction
Read Before Playing Photo, Video, or Music Files
146 Limitations on use of photo, video, and music files
147 Supported external subtitles
147 Supported internal subtitles
148 Supported image formats and resolutions
148 Supported music formats and codecs
149 Video codecs supported by NU7100 model series or higher
150 Video codecs supported by NU7090 model series or lower
Read After Installing the TV
152 Picture sizes and input signals
152 Installing an anti-theft lock
Supported Resolutions for UHD Input Signals
153 If HDMI UHD Color is set to Off
153 If HDMI UHD Color is set to On
Supported Resolutions for FreeSync
Read Before Connecting a Computer (Supported Resolutions)
154 IBM
154 MAC
155 VESA DMT
156 VESA CVT
156 CTA-861
Supported Resolutions for Video Signals
157 CTA-861
158 VESA CVT
Read Before Using Bluetooth Devices
159 Restrictions on using Bluetooth
Buttons and functions available while playing multimedia
content
Licence
6

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Quick Guides
You can learn quickly how to run and use the frequently used functions, such as Voice Interaction, Ambient Mode,
and Smart Hub.
Connecting the Samsung Smart Remote to the TV
Connect the Samsung Smart Remote to your TV to operate the TV.
When you turn on the TV for the first time, the Samsung Smart Remote pairs to the TV automatically. If the Samsung
Smart Remote does not pair to the TV automatically, point it at the remote control sensor of the TV, and then press
and hold the and buttons simultaneously for 3 seconds or more.
"The images, buttons, and functions of the Samsung Smart Remote may differ by model.
"For more information about the Samsung Smart Remote that comes with the QLED TV, refer to "About the Samsung Smart
Remote (QLED TV)".
"For more information about the Samsung Smart Remote that comes with the UHD TV, refer to "About the Samsung Smart
Remote (UHD TV)".
"The Samsung Smart Remote may not be supported depending on the model or geographical area.

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Using Smart Hub
Connect to Smart Hub for apps, games, movies, and more.
Enjoy the multiple functions provided by Smart Hub simultaneously on a single screen.
Sources
TV HDMI 1 HDMI 2 USB 1 USB 2 Connection
Guide
Universal
Remote
Source
"The image on your TV may differ from the image above depending on the model and geographical area.
When you press the button on your remote control, you can use the following functions and features.
1 Notification
You can view a list of notifications for all events that occur on your TV. A notification appears on the screen when it is
time to broadcast a scheduled programme or when an event occurs on a registered device.
"For more information, refer to "Displaying the Home Screen".
2 Settings
When the focus is moved to the icon, a list of quick settings icons appears above the top of the menu. You can
quickly set frequently used functions by clicking the icons.

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3 Source
You can select an external device connected to the TV.
"For more information, refer to "Switching between external devices connected to the TV".
4 Search
You can search data for channels, programmes, movie titles, and apps from Smart Hub.
"To use this feature, the TV must be connected to the Internet.
5 APPS
You can enjoy a wide range of content including news, sports, weather, and games by installing the corresponding
apps on your TV.
"To use this feature, the TV must be connected to the Internet.
"For more information, refer to "Using the Apps Service".
6 Ambient Mode
In Ambient Mode, you can view beautiful screens, various visual information, and notifications.
To enter Ambient Mode, press the button. To return to the TV mode, press the button. To shut off the TV,
press the button.
If you press the button when the TV is turned off, the TV turns on in Ambient Mode.
"If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode.
"Because this function is a QLED TV-specific function, it may not be supported depending on the model.
"For more information about the Ambient Mode, refer to "Using the Ambient Mode".
7 Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas, movies,
and music in one place. Universal Guide can recommend content tailored to your preferences and notify you of new
drama series.
"For more information about the Universal Guide, refer to "Using the Universal Guide App".
"Images may look blurry depending on the service provider's circumstances.
"This function may not be supported depending on the model or geographical area.

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Using the Ambient Mode
Learn about the functions available in Ambient Mode, which is a QLED TV-specific function.
Ambient Mode
In Ambient Mode, you can view beautiful screens, various visual information, and notifications.
To enter Ambient Mode, press the button. To return to the TV mode, press the button. To shut off the TV,
press the button.
If you press the button when the TV is turned off, the TV turns on in Ambient Mode.
"If you use a remote control other than the Samsung Smart Remote, there may be restrictions to entering Ambient Mode.
"Because this function is a QLED TV-specific function, it may not be supported depending on the model.
"To activate the and menus, first select a content item in Ambient Mode.
Screen states related to Ambient Mode
●Ambient Mode
In Ambient Mode, you can set up and enjoy visual information and design. In this state, less power is
consumed and brightness is automatically adjusted by the illuminance sensor.
●Getting dark state
In Ambient Mode, the TV screen changes automatically according to the surroundings. When the surroundings
get dark, the TV screen becomes darker. When the surroundings get bright before the TV screen turns
completely black or when the remote control or the Voice Interaction function is operated, the TV screen
returns to Ambient Mode.
"You can change the auto brightness setting for Ambient Mode. For more information, refer to "Setting up the Ambient
Mode details".
"In this state, the TV is ready to process voice guides and voice commands.
●Black screen state
In Ambient Mode, if the surroundings get to a specific level of darkness, the TV turns soft-off. To turn the
screen back on in Ambient Mode, press the button on the remote control.
"You can change the auto brightness setting for Ambient Mode. For more information, refer to "Setting up the Ambient
Mode details".
"In this state, the TV cannot process voice guides and voice commands.

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●TV off state
To enter Ambient Mode when the TV is turned off, press the button on the remote control. To enter TV
mode when the TV is turned off, press the button. In TV mode, you can watch broadcasts or enjoy the
content on the external devices connected.
Changing the content and settings for Ambient Mode
Décor Info Photo
"The image on your TV may differ from the image above depending on the model and geographical area.
When you press the or button in Ambient Mode, the Ambient Mode browser screen appears. In the Ambient
Mode browser screen, you can select content and change the Ambient Mode settings.
Setting up the content for Ambient Mode
The Ambient Mode browser screen displays content at the top and categories at the bottom. Use the left or right
directional buttons in the content list at the top to move the focus to content you want, and then press the Select
button. The selected content is played in Ambient Mode.

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In the future, more content that you can set up in the Ambient Mode browser will be provided.
You can select the following categories and content:
●Décor: Provides beautiful screens.
●Info: Provides information such as weather, news headlines, and more.
"This function may not be supported depending on the geographical area.
●Photo: Allows you to set a picture stored in your mobile device as the wallpaper of the Ambient Mode screen.
You can configure special layouts with your photos.
"To save photos from your mobile device to the TV and import them in Ambient Mode, use the SmartThings app on
your mobile device.
Setting up the Ambient Mode details
In the Ambient Mode browser screen, move the focus to , and then press the Select button. You can change the
following settings:
●Brightness: Adjust the screen brightness for Ambient Mode.
●Colour Tone: Adjust the colours of the screen for Ambient Mode.
●Auto Brightness: Change the auto brightness setting for Ambient Mode.
"When this function is set to Off, the brightness level of the TV screen is not automatically adjusted according to the
ambient light level.
●Ambient Off Timer: Set the time that the Ambient Mode screen turns off automatically.
"If there is no remote control input for the set time, the screen goes off. To turn the screen back on in Ambient Mode,
press the button on the remote control.
Changing the background colour of Ambient Mode
To change the background colour of Ambient Mode, move the focus to in the Ambient Mode browser screen, and
then press the Select button. You can change the background colour or pattern. Move the focus to a colour or pattern
you want, and then press the Select button.
"Take a picture of a wall using the SmartThings app on your mobile device to set it as the background of Ambient Mode.
This function may have a delay in image transmission and optimisation depending on the network conditions.

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Using the Shortcuts
You can easily use the contents of Sources without running a series of commands.
To display the Shortcuts menu screen, press and hold the button for1 second or more.
To return to the TV mode, press the button.
"Because this function is a QLED TV-specific function, it may not be supported depending on the model.
Shortcuts
Sources
e-Manual Settings
Terrestrial
Channels
"The image on your TV may differ from the image above depending on the model and geographical area.
1 Sources
You can select an external device connected to the TV.
2 Channels
Press the button to add a broadcast channel. You can move or remove added broadcast channels.
3 e-Manual
Displays the e-Manual guide.

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4 Settings
Displays the main on-screen menu.
5 Terrestrial, Cable, Satellite, or Service Provider
Choose the broadcast type of the content: Terrestrial, Cable, Satellite, or Service Provider.
"This function may not be supported depending on the incoming broadcast signal.
Adding channels
1.
Press .
2.
Move to the desired location.
3.
Press the Select button.
The target channel is added in the bookmark area.
Moving channels
1.
Move the focus to the channels to move.
2.
Press the down directional button.
3.
Select Move.
4.
Move the selected channels to the desired location.
5.
Press the Select button.
The selected channels is moved.
Removing a channels
1.
Move the focus to the channels to remove.
2.
Press the down directional button.
3.
Select Remove.
The selected channels is removed.

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Using Voice Interaction
Speak into the microphone on your Samsung Smart Remote to control your TV.
"This function may not be supported depending on the model or geographical area.
"The supported language may differ depending on the geographical area.
Running Voice Interaction
Press and hold the button on your Samsung Smart Remote, say a command, and then release the button.
The TV recognises the voice command.
To view the Voice Interaction guide, press the button once:
●When you press the button for the first time, the Using Voice Interaction button appears at the bottom of
the screen. Press the Select button. The Using Voice Interaction popup window appears and a tutorial on using
Voice Interaction is shown.
●When you press the button, the Enter Voice Command Guide button appears at the bottom of the screen.
Press the Select button to go to the Voice Command Guide screen.
"Live TV" "HDMI1" "USB"

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Learning about Voice Command Guide
Voice Command Guide
Here are some of the things I can do foryou.
"The image on your TV may differ from the image above depending on the model and geographical area.
1 Voice Command Guide
You can learn the voice commands to use the Voice Interaction in various situations. Use the directional buttons
to move to the desired command, and then press the Select button. You can operate the TV with various voice
commands.
"To view a tutorial on Voice Interaction, use the directional buttons to move to the bottom, and then select the View Tutorial
item.

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Read Before Using Voice Interaction
Precautions forVoice Interaction
●The supported voice interaction languages and features may differ depending on the geographical area.
●If the language set differs from the language of your country, some features are not available.
●Voice Interaction is available only when the TV is connected to the Internet.
●Even if the TV is connected to the Internet, there may be no response due to a Voice Interaction server error.
●The existing functional specifications may be changed if Voice Interaction is updated.
●Voice Interaction is available only on TVs that support it and come with remote controls that have a
microphone.
●Symbols including "-" and special characters are not supported. Consequently, if a word or sentence contains
numeric values or symbols, the function may not operate properly.
●Searched results may not provide complete results.
●You may be required to pay for some apps. Consequently, you may encounter a service application or contract.
●To change the current channel by saying channel names as voice commands, you must finish Set Up Your
Service Provider. If Set Up Your Service Provider is not completed, you can complete it using the following
menu.
–Settings General Start Setup Try Now
●To use the voice text input function and Smart search function, you must consent to provisions allowing third
parties to collect and use your voice data.
●To use the Voice Interaction function, you must:
–Agree to Smart Hub's Terms of Use
–Agree to a guidance regarding the collection and use of personal information for the Smart Hub service.
–Consent to the collection and use of personal information for the voice interaction-based service.
Requirements for using Voice Interaction
●The voice interaction rate differs with the volume/tone, pronunciation, and ambient sound environment (TV
sound and ambient noise).
●The optimal volume forvoice commands is between 75 dB and 80 dB.

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Updating the TV’s Software
View your TV's software version and update it if necessary.
Settings Support Software Update Try Now
Updating the TV’s software to the latest version
[ DO NOT turn off the TV’s power until the update is complete. The TV will turn off and on automatically after
completing the software update. Video and audio settings will be reset to their defaults after a software
update.
Updating through the Internet
Settings Support Software Update Update Now Try Now
"Updating from the Internet requires an active Internet connection.
Updating through a USB device
Settings Support Software Update Update Now
After downloading the update file from the Samsung website and storing it on a USB device, connect the USB device
to the TV to update.
"To update using a USB flash drive, download the update package from Samsung.com to your computer. Then, save the
update package in the USB device's top-level folder. Otherwise, the TV will not be able to locate the update package.
Updating the TV automatically
Settings Support Software Update Auto update Try Now
If the TV is connected to the Internet, you can have the TV update its software automatically while you are watching
the TV. When the background update is completed, it is applied the next time the TV is turned on.
If you agree to the Smart Hub terms and conditions, Auto update is set to On automatically. If you want this function
disabled, use the Select button to turn it off.
"This function may take a longer time if another network function is running concurrently.
"This function requires an Internet connection.

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Getting Support
Get help directly from Samsung if you have a problem with your TV.
Getting support through Remote Management
Settings Support Remote Management Try Now
After consenting to our service agreement, you can use Remote Management to access Remote Support and have a
Samsung service technician diagnose your TV, correct problems, and update your TV's software remotely via the web.
You can also turn Remote Management on and off.
"This function requires an Internet connection.
"You can also start this function by pressing and holding the button for 5 or more seconds.
What is Remote Support?
Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:
●Diagnose your TV
●Adjust the TV settings for you
●Perform a factory reset on your TV
●Install recommended firmware updates
How does Remote Support Work?
You can easily get Samsung Remote Support service for your TV:
1.
Call the Samsung Contact Centre and ask for remote support.
2.
Open the menu on your TV and go to the Support section. ( Settings Support)
3.
Select Remote Management, then read and agree to the service agreements. When the PIN screen appears,
provide the PIN number to the technician.
4.
The technician will then access your TV.

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Finding the contact information for service
Settings Support About This TV Try Now
You can view the address of the Samsung website, the call centre phone number, your TV's model number, your TV's
software version, Open Source Licence and other information you may need to get service support from a Samsung
call agent or the Samsung website.
"You can also view information by scanning the QR code of your TV.
"You can also start this function by pressing and holding the button for 5 or more seconds. For standard remote control,
press and hold the (Play) button for 5 or more seconds. Continue holding the button until the customer information
pop-up window appears.
Requesting service
Settings Support Request Support Try Now
You can request service when you encounter a problem with the TV. Select the item matching the problem that
you encountered, and then select Request Now or Schedule Appointment Send. Your service request will be
registered. The Samsung Contact Centre will contact you to set up or confirm your service appointment.
"This function may not be supported depending on the geographical area.
"You must agree to the terms and conditions for the service request.
"This function requires an Internet connection.