Samsung QN9 C Series User manual

ENG
USER MANUAL
Contact SAMSUNG WORLD WIDE
If you have any questions orcomments relating to Samsung products, please contact the Samsung service centre.
Country Samsung Service Centre Website
IRELAND (EIRE) 0818 717100 www.samsung.com/ie/support
UK 0333 000 0333 www.samsung.com/uk/support
© 2023 Samsung Electronics Co., Ltd. All rights reserved.
Before Reading This User
Manual
This TV comes with this User Manual and an embedded
e-Manual ( > Menu > Settings > Support > Open
e-Manual).
Warning! Important
Safety Instructions
Please read the Safety Instructions before using yourTV.
Referto the table below for an explanation of symbols which
may be on yourSamsung product.
CAUTION
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK,
DO NOT REMOVE COVER (OR BACK). THERE ARE
NO USER SERVICEABLE PARTS INSIDE. REFER ALL
SERVICING TO QUALIFIED PERSONNEL.
This symbol indicates that high voltage is
present inside. It is dangerous to make any
kind of contact with any internal part of
this product.
This symbol indicates that this product
has included important literature
concerning operation and maintenance.
Class II product: This symbol indicates
that a safety connection to electrical earth
(ground) is not required. If this symbol
is not present on a product with a mains
lead, the product MUST have a reliable
connection to protective earth (ground).
AC voltage: Rated voltage marked with
this symbol is AC voltage.
DC voltage: Rated voltage marked with
this symbol is DC voltage.
Caution. Consult instructions for use: This
symbol instructs the userto consult the
user manual for further safety related
information.
Power
• Do not overload wall outlets, extension cords, oradapters
beyond theirvoltage and capacity. It may cause fire or
electric shock.
Referto the power specifications section of the manual
or the power supply label on the product forvoltage and
amperage information.
•Power-supply cords should be placed so that they are not likely
to be walked on orpinched by items placed upon oragainst
them. Pay particular attention to cords at the plug end, at wall
outlets, and at the point where they exit from the appliance.
•Neverinsert anything metallic into the open parts of this
apparatus. This may cause electric shock.
•To avoid electric shock, nevertouch the inside of this apparatus.
Only a qualified technician should open this apparatus.
•Be sure to plug in the power cord until it is firmly seated.
When unplugging the power cord from a wall outlet, always
pull on the powercord's plug. Never unplug it by pulling on
the powercord. Do not touch the power cord with wet hands.
•If this apparatus does not operate normally - in particular,
if there are any unusual sounds or smells coming from it -
unplug it immediately and contact an authorised dealer or
Samsung service centre.
•To protect this apparatus from a lightning storm, orto leave it
unattended and unused fora long time, be sure to unplug it from
the wall outlet and disconnect the antenna orcable system.
– Accumulated dust can cause an electric shock, an electric
leakage, ora fire by causing the powercord to generate
sparks and heat or by causing the insulation to deteriorate.
•Use only a properly grounded plug and wall outlet.
– An improper ground may cause electric shock or
equipment damage. (Class l Equipment only.)
•To turn off this apparatus completely, disconnect it from
the wall outlet. To ensure you can unplug this apparatus
quickly if necessary, make sure that the wall outlet and
powerplug are readily accessible.
Installation
•Do not place this apparatus nearor overa radiatoror heat
register, orwhere it is exposed to direct sunlight.
•Do not place vessels (vases etc.) containing water on this
apparatus, as this can result in a fire or electric shock.
•Do not expose this apparatus to rain ormoisture.
•Be sure to contact an authorised Samsung service centre
forinformation if you intend to install yourTV in a location
with heavy dust, high or low temperatures, high humidity,
chemical substances, orwhere it will operate 24 hours a
day such as in an airport, a train station, etc. Failure to do
so may lead to serious damage to yourTV.
•Do not expose this apparatus to dripping or splashing.
Mounting the TV on a wall
If you mount this TV on a wall, follow
the instructions exactly as set out by the
manufacturer. If it is not correctly mounted, the
TV may slide or fall and cause serious injury to a
child or adult and serious damage to the TV.
•To orderthe Samsung wall mount kit, contact Samsung
service centre.
•Samsung is not responsible forany damage to the product
or injury to yourself orothers if you choose to install the
wall mount on your own.
•Samsung is not liable forproduct damage orpersonal
injury when a non-VESA ornon-specified wall mount is
used orwhen the consumer fails to followthe product
installation instructions.
•You can install yourwall mount on a solid wall perpendicular
to the floor. Before attaching the wall mount to surfaces
other than plaster board, contact your nearest dealer for
additional information. If you install the TV on a ceiling or
slanted wall, it may fall and result in severe personal injury.
•When installing a wall mount kit, we recommend you
fasten all fourVESA screws.
•If you want to install a wall mount kit that attaches to the
wall using two top screws only, be sure to use a Samsung
wall mount kit that supports this type of installation. (You
may not be able to purchase this type of wall mount kit,
depending on the geographical area.)
•Do not mount the TV at more than a 15 degree tilt.
•Standard dimensions forwall mount kits are shown in the
table on the Unpacking and Installation Guide.
Do not install yourwall mount kit while your TV
is turned on. This may result in personal injury
from electric shock.
•Do not use screws that are longerthan the standard
dimension or do not comply with the VESA standard
screw specifications. Screws that are too long may cause
damage to the inside of the TV set.
•Forwall mounts that do not complywith the VESA
standard screw specifications, the length of the screws
may differdepending on the wall mount specifications.
•Do not fasten the screws too firmly. This may damage the
product or cause the product to fall, leading to personal
injury. Samsung is not liable forthese kinds of accidents.
•Always have two people mount the TV onto a wall.
– For 82 inch or larger models, have four people mount
the TV onto a wall.
If the existing television set is going to be retained and
relocated, the same considerations as above should be applied.
•When you have to relocate orlift the TV for replacement or
cleaning, be sure not to pull out the stand.
Preventing the TV from falling
Wall-anchor
(not supplied)
1. Using the appropriate screws, firmlyfasten a set of
brackets to the wall. Confirm that the screws are firmly
attached to the wall.
– You may need additional material such as wall anchors
depending on the type of wall.
2. Using the appropriately sized screws, firmly fasten a set of
brackets to the TV.
– Forthe screwspecifications, referto the standard screw
part in the table on the Unpacking and Installation Guide.
3. Connect the brackets fixed to the TV and the brackets
fixed to the wall with a durable, heavy-duty string, and
then tie the string tightly.
– Install the TV nearthe wall so that it does not fall backwards.
– Connect the string so that the brackets fixed to the
wall are at the same height as or lowerthan the
brackets fixed to the TV.
Operation
•This apparatus uses batteries. In your community, there
might be environmental regulations that require you to
dispose of these batteries properly. Please contact your
local authorities for disposal or recycling information.
•Store the accessories (remote control, batteries, oretc.) in
a location safely out of the reach of children.
•Do not drop or strike the product. If the product is
damaged, disconnect the power cord and contact a
Samsung service centre.
•Do not dispose of remote control or batteries in a fire.
•Do not short-circuit, disassemble, or overheat the batteries.
Providing properventilation for your TV
When you install your TV *and One Connect Box, maintain a
distance of at least10 cm between the TV *and One Connect
Box with other objects (walls, cabinet sides, etc.) to ensure
properventilation. Failing to maintain properventilation may
result in a fire or a problem with the product caused by an
increase in its internal temperature.
*: One Connect Supported Model Only
•When you install yourTV with a stand or a wall mount, we
strongly recommend you use parts provided by Samsung
only. Using parts provided by another manufacturer
may cause difficulties with the product or result in injury
caused by the product falling.
Safety Precaution
Caution: Pulling, pushing, or climbing on
the TV may cause the TVto fall. In particular,
ensure your children do not hang on or
destabilise the TV. This action may cause
the TV to tip over, causing serious injuries or
death. Follow all safety precautions provided
in the SafetyFlyerincluded withyour TV. For
added stability and safety, you can purchase
and install the anti-fall device, referring to
"Preventing the TV from falling".
WARNING: Never place a television set in an
unstable location. The television set may fall,
causing serious personal injury or death. Many
injuries, particularly to children, can be avoided
by taking simple precautions such as:
•Always use cabinets orstands or mounting methods
recommended by Samsung.
•Always use furniture that can safely support the television set.
•Always ensure the television set is not overhanging the
edge of the supporting furniture.
•Always educate children about the dangers of climbing
on furniture to reach the television set or its controls.
•Always route cords and cables connected to yourtelevision
so they cannot be tripped over, pulled orgrabbed.
•Neverplace a television set in an unstable location.
•Neverplace the television set on tall furniture (for
example, cupboards orbookcases) without anchoring both
the furniture and the television set to a suitable support.
•Neverplace the television set on cloth orother materials
that may be located between the television set and
supporting furniture.
•Neverplace items that might tempt children to climb,
such as toys and remote controls, on the top of the
television orfurniture on which the television is placed.
•CAUTION: There is danger of an explosion if you replace
the batteries used in the remote with the wrong type of
battery. Replace onlywith the same or equivalent type.
•WARNING - TO PREVENTTHE SPREAD
OF FIRE, KEEP CANDLES AND OTHER
ITEMS WITH OPEN FLAMES AWAY FROM
THIS PRODUCT AT ALL TIMES.
Caring forthe TV
•To clean this apparatus, unplug the power cord from the
wall outlet and wipe the product with a soft, dry cloth.
Do not use any chemicals such as wax, benzene, alcohol,
thinners, insecticide, aerial fresheners, lubricants, or
detergents. These chemicals can damage the appearance
of the TV or erase the printing on the product.
•The exteriorand screen of the TV can get scratched during
cleaning. Be sure to wipe the exterior and screen carefully
using a soft cloth to prevent scratches.
•Do not spraywater or any liquid directly onto the TV. Any
liquid that goes into the product may cause a failure, fire,
or electric shock.
01 What's in the Box?
Make sure the following items are included with yourTV. If
any items are missing, contact yourdealer.
•*Samsung Smart Remote
•*Remote Control & Batteries
•*Standard Remote Control & Batteries
•User Manual
•*CI Card Adapter
•Warranty Card / Regulatory Guide (Not avai lable in some
locations)
•*TV Power Cord
•**One Connect Box
•**One Connect Box Power Cord
•**One Connect Cable x 2
•**One Connect cable holder(forwall mount)
*: Some of the items specified above may not be included in
the package, depending on the model orgeographical area.
**: QN9**C, QN8**C, QN7**C, S95C Series
•The type of battery mayvary depending on the model.
•The items’ colours and shapes mayvary depending on the
models.
•Cables not included can be purchased separately.
Following the repairby a non-authorised service provider, self-repair or non-professional repair of the product, Samsung is not
liable for any damage to the product, any injury or any otherproduct safety issue caused by any attempt to repairthe product which
does not carefully follow these repair and maintenance instructions. Any damage to the product caused by an attempt to repairthe
product by any person otherthan a Samsung certified service providerwill not be covered by the warranty.
Please visit samsung.com/support to find futher information about external poweradapter and remote control associated with EU
Ecodesign directive - ErP regulation
Hereby, Samsung declares that this radio equipment is in compliance with Directive 2014/53/EU and the relevant UK statutory requirements.
The full text of the declaration of conformity is available at the following internet address:
http://www.samsung.com go to Support and enter the model name.
This equipment may be operated in all EU countries and in the UK.
The 5 GHz and 6GHz WLAN(Wi-Fi) function of this equipment may only be operated indoors.
RF max transmitter power :
[QN9**C/QN8**C Series]
100mW at 2.4GHz - 2.4835GHz,
200mW at 5.15GHz - 5.25GHz & 5.47GHz - 5.725GHz,
100mW at 5.25GHz - 5.35GHz,
200mW at 5.945GHz - 6.425GHz.
[QN7**C/S9*C/QN9*C/QN8*C/Q8*C/Q7*C/Q6*C/CU8/CU7 Series]
100mW at 2.4GHz - 2.4835GHz,
200mW at 5.15GHz - 5.25GHz & 5.47GHz - 5.725GHz,
100mW at 5.25GHz - 5.35GHz.
Thank you for purchasing this Samsung product.
To receive more complete service, please registeryourproduct at www.samsung.com
Model Serial No.
The figures and illustrations in this UserManual are provided forreference only and may differfrom the actual
product appearance.
The product design and specifications may change without notice.
-00

04 Troubleshooting and
Maintenance
Troubleshooting
Formore information, referto "Troubleshooting" in the
e-Manual.
> Menu > Settings > Support > Open e-Manual >
Troubleshooting
If none of the troubleshooting tips apply, please visit "www.
samsung.com" and click Support or contact the Samsung
service centre.
• This panel is made up of sub pixels which require
sophisticated technology to produce. There may be, however,
a few bright ordark pixels on the screen. These pixels will
have no impact on the performance of the product.
• To keep your TV in optimum condition, upgrade to the
latest software. Use the Update Now or Auto update
functions on the TV's menu ( > Menu > Settings >
Support > Software Update > Update Now or Auto update).
The TVwon’t turn on.
•Make sure that the power cord is securely plugged into
the product and the wall outlet.
•Make sure that the wall outlet is working and the remote
control sensorat the bottom of the TV is lit and glowing
a solid red.
•Try pressing the TV Controller button at the bottom of the
TV to make sure that the problem is not with the remote
control. If the TV turns on, refer to "The remote control
does not work".
The remote control does notwork.
•Check if the remote control sensor at the bottom of the TV
blinks when you press the button on the remote control.
– CU7 Series (except for CU77** model), Standard Remote
Control: If it does not blink, replace the remote control's
batteries. Make sure that the batteries are installed
with their poles (+/–) in the correct direction. Alkaline
batteries are recommended for longer battery life.
– Other models: When the remote's battery is discharged,
charge the battery using the USB charging port (C-type),
or turn over the remote to expose the solar cell to light.
•Trypointing the remote directlyat the TV from1.5-1.8 m away.
•If yourTV came with a Samsung Smart Remote (Bluetooth
Remote), make sure to pairthe remote to the TV. To pair
a Samsung Smart Remote, press the and buttons
together for 3 seconds.
•Check for any accessories hidden behind orin the packing
materials when opening the box.
Warning: Screens can be damaged from
direct pressure when handled incorrectly. We
recommend lifting the TV at the edges, as
shown. Formore information about handling,
refer to the Unpacking and Installation Guide
came with this product.
Do Not Touch
This Screen!
02 Connecting the TV to
the One Connect Box
(One Connect Supported Model only)
Formore information about howto connect via the One
Connect Box, refer to Unpacking and Installation Guide.
•Do not use the One Connect Box in the
upside-down or upright position.
•Take care not to subject the cable to any of
the actions below. The One Connect Cable
contains a powercircuit.
Bending Twisting Pulling
Pressing on Electric shock
Using the One Connect cable holder
You can use the One Connect cable holderto tidy up the
cables while installing the wall mount.
Eco Sensor and screen
brightness
Eco Sensoradjusts the brightness of the TV automatically.
This feature measures the light in yourroom and optimises
the brightness of the TV automatically to reduce power
consumption. If you want to turn this off, go to > Menu
> Settings > All Settings > General & Privacy > Power and
Energy Saving > Brightness Optimisation.
•The eco sensoris located at the bottom of the TV. Do
not block the sensorwith any object. This can decrease
picture brightness.
05 Specifications and
Other Information
Specifications
Display Resolution
QN7**C/QN8**C/QN9**C Series: 7680 x 4320
Other models: 3840 x 2160
Sound (Output)
CU7/CU8/Q6*C/Q7*C Series: 20 W
S9*C/Q8*C Series: 40 W
QN8*C/QN7**C Series: 60 W
QN9*C Series (43"): 20 W, QN9*C Series (50"): 40 W
QN9*C Series (55"-85"): 60 W
S95C/QN95C/QN8**C Series: 70 W
QN9**C Series: 90 W
Operating Temperature
10 °C to 40 °C (50 °F to 104 °F)
Operating Humidity
10 % to 80 %, non-condensing
Storage Temperature
-20 °C to 45 °C (-4 °F to 113 °F)
Storage Humidity
5 % to 95 %, non-condensing
Notes
•This device is a Class B digital apparatus.
•Forinformation about the power supply, and more
information about power consumption, referto the
information on the label attached to the product.
– On most models, the label is attached to the back of the TV.
(On some models, the label is inside the coverterminal.)
– On One Connect Box models, the label is attached to
the bottom of the One Connect Box.
•Typical powerconsumption is measured according to IEC 62087.
•To connect a LAN cable, use a CAT 7 (*STP type) cable for
the connection. (100/10 Mbps)
* Shielded Twisted Pair
•The images and specifications of the Unpacking and
Installation Guide may differfrom the actual product.
03 Initial Setup
When you turn on your TV for the first time, it immediately
starts the Initial Setup. Follow the instructions displayed on
the screen and configure the TV's basic settings to suit your
viewing environment.
Using the TV Controller
You can turn on the TV with the TV Controller button at
the bottom of the TV, and then use the Control menu. The
Control menu appears when the TV Controller button is
pressed while the TV is On.
•The position and shape of the buttons at the bottom of
the TV may differ depending on the model.
•The screen may dim if the protective film on the
SAMSUNG logo orthe bottom of the TV is not detached. If
protective film is attached, remove the film.
Control menu
TV Controller button / Remote control sensor /
Microphone switch
TV Controller button / Remote control sensor
Microphone switch
How to turn on and off the Microphone
Type A Type B Type C
: On Off
You can turn on oroff the microphone by using the switch
at the bottom of the TV. If microphone is turned off, All voice
and sound features using microphone are not available.
•This function is supported only in QN7**C/QN8**C/
QN9**C/Q7*C/Q8*C/QN8*C/QN9*C/S9*C Series.
•The position and shape of the microphone switch may
differdepending on the model.
•During analysis using data from the microphone, the data
is not saved.
An administration fee maybe charged in the following situations:
(a) An engineer is called out at your request, but it is found
that the product has no defect (i.e., where the user manual
has not been read).
(b) You bring the unit to the Samsung service centre, but
it is found that the product has no defect (i.e., where the
user manual has not been read).
You will be informed of the administration fee amount
before a technician visits.
Decreasing power consumption
When you shut the TV off, it enters Standby mode. In Standby
mode, it continues to draw a small amount of power. To
decrease power consumption, unplug the power cord when
you don't intend to use the TV for a long time.
Licences
The terms HDMI and HDMI High-Definition Multimedia
Interface, and the HDMI Logo are trademarks or registered
trademarks of HDMI Licensing Administrator, Inc. in the
United States and othercountries.
Correct Disposal of This Product (Waste
Electrical & Electronic Equipment)
(Applicable in countries with separate
collection systems)
This marking on the product, accessories orliterature
indicates that the product and its electronic accessories (e.g.
charger, headset, USB cable) should not be disposed of with
other household waste at the end of theirworking life. To
prevent possible harm to the environment orhuman health
from uncontrolled waste disposal, please separate these
items from other types of waste and recycle them responsibly
to promote the sustainable reuse of material resources.
Household users should contact eitherthe retailerwhere
they purchased this product, ortheir local government office,
fordetails of where and how they can take these items for
environmentally safe recycling.
Business users should contact theirsupplier and check the
terms and conditions of the purchase contract. This product
and its electronic accessories should not be mixed with other
commercial wastes for disposal.
Correct disposal of the batteries in this
product
(Applicable in countries with separate
collection systems)
This marking on the battery, manual or packaging indicates
that the batteries in this product should not be disposed of
with other household waste at the end of theirworking life.
Where marked, the chemical symbols Hg, Cd or Pb indicate
that the battery contains mercury, cadmium or lead above
the reference levels in EC Directive 2006/66. If batteries are
not properly disposed of, these substances can cause harm
to human health orthe environment.
To protect natural resources and to promote material reuse,
please separate batteries from other types of waste and
recycle them through yourlocal, free battery return system.
•The type of battery mayvary depending on the model.
Correct disposal of the batteries in this
product
(Applicable in countries with separate
collection systems)
The marking on the battery, manual or packaging indicates
that the battery in this product should not be disposed of
with other household waste. Where marked, the chemical
symbols Hg, Cd orPb indicate that the battery contains
mercury, cadmium or lead above the reference levels in EC
Directive 2006/66.
The battery incorporated in this product is not user
replaceable. Forinformation on its replacement, please
contact yourservice provider. Do not attempt to remove the
battery or dispose it in a fire. Do not disassemble, crush, or
puncture the battery. If you intend to discard the product, the
waste collection site will take the appropriate measures forthe
recycling and treatment of the product, including the battery.
•The type of battery mayvary depending on the model.
Removing the battery
•To remove the battery, contact an authorised service
centre. To obtain battery removal instructions, please visit
www.samsung.com/global/ecodesign_energy.
•Foryour safety, you must not attempt to remove the
battery. If the battery is not properly removed, it may
lead to damage to the battery and device, cause personal
injury, and/or result in the device being unsafe.
Warranty Card
United Kingdom Republic of Ireland (EIRE)
This Samsung product is warranted forthe period of twelve (12) months from the original date of purchase, against defective
materials and workmanship. In the event that warranty service is required, you should return the product to the retailerfrom
whom it was purchased. However, Samsung Authorised Dealers and Authorised Service Centres in the countries listed in Warranty
Conditions will complywith the warranty on the terms issued to purchasers in the country concerned. In case of difficulty, details of
ourAuthorised Service Centres are available from:
Samsung Electronics U.K. Ltd.
Samsung Customer Support Centre
Selectapost 38, Sheffield, S97 3FJ,
United Kingdom
United Kingdom: Tel. [phone]
www.samsung.com/uk/support
EIRE: Tel. [phone]
www.samsung.com/ie/support
WARRANTY CONDITIONS
1. The warranty is onlyvalid if, when warranty service is required, the warranty card is fully and properly completed and is presented
with the original invoice or sales slip or confirmation, and the serial number on the product has not been defaced.
2. Samsung’s obligations are limited to the repairor, at its discretion, replacement of the product orthe defective part. Repaired or
replaced products may include new and or refurbished components and equipment.
3. Warranty repairs must be carried out by Authorised Samsung Dealers orAuthorised Service Centres. No re-imbursement will
be made forrepairs carried out by non-Samsung Dealers and, any such repairwork and damage to the products caused by such
repairwork will not be covered bythis warranty.
4. This product is not considered to be defective in materials norworkmanship by reason that it requires adaptation in order to
conform to national or local technical orsafety standards in force in any Country otherthan the one forwhich the product was
originally designed and manufactured.
This warrantywill not cover, and no re-imbursement will be made forsuch adaptation nor any damage which may result.
5. This warranty covers none of the following:
a) Periodic check-ups, maintenance and repairor replacement of parts due to normal wearand tear.
b) Cost relating to transport, removal or installation of the product.
c) Misuse, including the failure to use this product forits normal purposes or incorrect installation.
d) Use of this product in a commercial/ business environment, which shall include, but is not limited to, the following: any use
forprofit orfinancial gain, public display or events such as clubs, bars and restaurants including continuous statistical or
graphical display, or any commercial use of continuous orintentional long term display of News reels (“tickers”), static orfixed
images such as timetables and 4:3 pictures or video content displaying permanent black bars.
e) Damage caused by Lightning, Water, Fire, Acts of God, War, Public Disturbances, incorrect mains voltage, improperventilation
or any other cause beyond the control of Samsung.
f) Spillage of food or liquid or use of any other hazardous substances, which may affect the product.
g) Performance due to differences in broadcasting method between countries.
6. This warranty is valid for any person who legally acquired possession of the product during the warranty period.
7. The consumers’ statutory rights in any applicable national legislation whether against the retailer arising from the purchase
contract orotherwise are not affected by this warranty. Unless there is national legislation to the contrary, the rights under
this warranty are the consumers’ sole rights and Samsung, its subsidiaries and distributors shall not be liable for indirect or
consequential loss orany damage to disc based media, removable memory orany otherrelated equipment ormaterial.
8. Some products may differfrom these guidelines. Please check with your dealer orthe local Samsung web-site.
9. Samsung shall honourwarranties forall EU specification products purchased by a consumerwithin the following European
countries listed.
–UK, Republic of Ireland, Germany, France, Italy, Malta, Spain, Portugal, The Netherlands, Belgium, Luxembourg, Denmark,
Sweden, Finland, Poland, Hungary, Czech Republic, Slovakia, Austria, Slovenia, Croatia, Estonia, Latvia, Lithuania, Greece,
Cyprus, Romania, Bulgaria, Switzerland, Norway, Lichtenstein and Iceland.
SAMSUNG ELECTRONICS CO LTD.