Santa Fe Connect Guide

3
The Santa Fe Connect is a monitoring system that allows
you to control your dehumidier. In addition, you can receive
data about water, humidity, temperature and much more in
crawl spaces and basements anytime from anywhere.
SANTA FE CONNECT
7/31/18
Santa-Fe-Products.com | 800.533.7533
Installation & Operation Instructions

Table of Contents
Specications .................................................3
Items Included.................................................3
Tools Required.................................................3
Installation ................................................ 4-10
Home View ....................................................11
Menu.............................................................12
History View ..................................................13
Alert Rules.....................................................14
Troubleshooting ............................................15
Warranty........................................................16
1-800-533-7533
www.santa-fe-products.com/santa-fe-connect
connect

3
Specications
Part Number: 4037300
Supply Voltage: 115 Volt - 1 Phase - 60 Hz
Current Draw: 0.250 Amps
Operating Temperature: 0 - 150°F, RH% accurate 32°F - 120°F
Network Cable: 2'or 25'
Water Sensor Cable: 25', 2 Conductor 22 AWG
Connectivity: Wi-Fi
Santa Fe Connect Monitor
Santa Fe Connect
Network Cable (2 Ft.)
Santa Fe Connect
Network Cable (25 Ft.)
Santa Fe Connect
Water Sensor
Santa Fe Connect Water
Sensor Cable (25 Ft.)
Hanging Screw
1
2
3
4
• Phillips Screwdriver (optional depending on install)
• Smart Phone (iPhone or Android phone)
•Homeowner’s Wi-Fi Password
Items Included
Tools Required
5
6
1
2
3
4
5
6

4
Step 1.
Download the Santa Fe Connect app from
the App Store or Google Play Store by
searching “Santa Fe Connect”.
Step 2.
Launch the Santa Fe Connect
app and enter your email and
password. Then select Sign Up.
Installation
Step 3.
Enter your account details and
select notication preferences.
Email, SMS, or both can be
selected to best meet your
notication needs. Then
select Create Account.

5
Step 4.
Launch the Santa Fe Connect app and log
in using your email address and password
that were used to create your account
(from Step 2).
Forgot your password? Click the “Forgot
Password” link and an email will be sent to
you with a temporary password and reset
instructions.
Select Log In to access your Santa Fe
Connect account. You will be prompted to
start the dehumidier installation.
Installation
Step 5.
Follow the steps in the app. First, decide
location of your Connect. Position the
Connect onto the back of your dehumidier
using the magnet on the back of the
Connect or position the Connect somewhere
within 25 feet of the dehumidier using the
hanging screw. DO NOT place the Connect
on or near the exhaust grill of the dehumidier.
Plug in your dehumidier.
If the Connect light is
blinking blue, press Yes
and proceed to Step 8.
Otherwise, press No and
proceed to Step 6.

6
Installation
Step 6.
Once the Connect light is blinking or
fading in and out, press Yes and
continue to Step 7.
If there is no light, press No and return
to Step 5.
Please Verify that your dehumidier
has power and your Connect has been
attached to your dehumidier using the
Connect network cable.
Step 7.
Locate the set up button on the side of
the Connect and insert a pen or paper clip.
Push the button gently to initiate set up.
Once the Connect light is blinking blue,
proceed to step 8 to continue with
installation.

7
Step 8.
Click on the Settings button to
continue to the phone’s WiFi settings.
Press on the Photon- network.
Once the phone links to the Connect,
a check mark will appear.
Navigate back to the Connect app.
Press Continue.
Installation
Step 9.
Select the network to which you wish
to link to. If the network you prefer does
not appear, the network could be out of
range, hidden, or 5GHz. Enter network
password if required. Press Continue.
Note 1: The Santa Fe Connect requires a
2.4GHz WiFi network, check that your
network and password match that of
your 2.4GHz network.
Note 2: An orange lock to the right of the
network indicates WEP router security.
You will need to provide a Key number,
an encryption type and the passcode
required by the router. A Red X to the right
indicates an Enterprise network which is
not supported by Connect.

8
Installation
Step 10.
The Connect will blink green rapidly
as it receives the network credentials.
The app will then wait for verication
that the Connect has linked to the
cloud. This may take up to two
minutes. When done ‘Cloud
connection successful!’ will display
on the screen. Press Continue and
proceed to step 13.
Step 11.
If the Clear WiFi Connection window
appears during the verication process,
return to Settings and disconnect from
the Photon connection and sign in to
desired WiFi.

9
Step 13.
Name your Dehumidier, provide zip
code and placement of dehumidier.
Click Done.
Installation
Step 12.
If the ‘Connection Failed’ error appears,
wait for the Connect Monitor to slowly
start fading in and out turquoise. Press
Yes and return to step 10.
If it does not turn turquoise, press No.
Read the installation tips and start the
installation again.

10
Installation
Step 14.
After saving information, a screen
conrming a successful installation
will appear. You will also see the
information you provided. Press
Finished to return HOME.
To link the Santa Fe Connect to a new WiFi network:
(These steps are necessary if the router is changed or the router password is
changed.)
• Start at Step 1 of this guide and follow the procedure like your rst time installation.
To Remove a Dehumidier from the Santa Fe Connect:
• Select the dehumidier.
• Click on Systems on the bottom bar
• Choose Release or Delete the Dehumidier
• Releasing a dehumidier will not delete its humidity history but will prevent
you from controlling or monitoring it in the future. Releasing a dehumidier
allows other Santa Fe Connect accounts to connect to it.
• Deleting a dehumidier, completely removes the dehumidier from your
app. You will no longer be able to view its humidity history not control it
from your app.

11
Home View
Dashboard
The Home View allows you to view and
change the current Relative Humidity
Set Point. It also shows the current
inside and outside relative humidity
and temperature.
Navigation Bar
Home
Quick Return to Home View.
History
The History screen will allow you to
view all history since installation or
for a certain period of time.
System
The System screen will allow you to change the
operating mode, the fan mode, release your
dehumidier or delete your dehumidier.
Details
The Details button allows you to change the
unit name, zip code, location of dehumidier,
temperature units, and to view run time.
Run time only updates as the unit actively
dehumidies the air.

12
Add Device
The Santa Fe Connect app allows for
multiple dehumidiers to be added to
your account.
Dehumidiers
A complete list of all dehumidiers that are
connected to your account are available
below Dehumidiers. Click on the
Dehumidier you would like to control,
view history or update information on.
Menu
Account Settings
Update or change your account details
using the Account Settings feature. Email
address, password, zip code, phone number,
notication preferences, and preferred units
can all be updated on this screen. To save
changes, select the Back button in the top left corner.
Registration
The Registration feature takes you to our online registration form
to register your Santa Fe Dehumidier and Santa Fe Connect.
Sign Out
Sign out of the Santa Fe Connect app using the Sign Out feature. You
will be logged out of your account and returned to the log in screen.
Menu Button
There is a Menu button in the upper left corner, represented by three
horizontal lines. This is a drop down that provides additional functionality.

13
History View
To view historical data on a site, select the History button.
The chart defaults to a display of the monitored relative
humidity for the current 24 hour period. To view more
history than just the last 24 hours, use your ngers to
expand the graph out to view up to a month. To view prior
history, swipe from left to right along the graph. To view
previous history, swipe from right to left.

14
Alert: Rule: Solution:
Alert Rules
Offline Santa Fe Connect not
linked for more than 8
hours
• Check power from
Dehumidier to Santa Fe Connect
• Check WiFi Connectivity
• Call Service at 1-800-533-7533
Water Water detected • Check for water
• Check placement of Santa Fe
Connect – ensure it is not near
the exhaust
• Check dehumidier is on and running
• Call Service at 1-800-533-7533
Mold Warning Relative Humidity
exceeds 65% for more
than 24 hours.
Overflow Overflow switch
detected
• Check for water
• Call Service at 1-800-533-7533
Water
Sensor
Water sensor not detected
– ability to turn off
• Turn off sensor in app, if the water
sensor is not attached to the Connect
Filter Filter change is due • Order new lter through
www.thermstorlters.com
• Once new lter is installed, press
Filter Reset in Details tab.
RH Sensor Sensor error detected • Call Service at 1-800-533-7533
Coil Temp Low Coil Temp less than -10°F • Call Service at 1-800-533-7533
Low Temperature Temperature < 40°F for
10 mins
• Call Service at 1-800-533-7533
High Temperature Temperature > 90°F for
10 mins
• Call Service at 1-800-533-7533
Low Humidity RH < 20% for 4 hours • Call Service at 1-800-533-7533
High Humidity RH > 70% for 4 hours • Call Service at 1-800-533-7533
Dehu Disconnected Serial connection failure • Call Service at 1-800-533-7533
Set Point Alert RH > set point +5 for 4
hours
• Adjust set point
• Check placement of Santa Fe Connect
– ensure it is not near the exhaust
• Check dehumidier is on and running

15
Troubleshooting
For troubleshooting, view the Troubleshooting Guide
at www.santa-fe-products.com/santa-fe-connect.

16
Warranty
WARRANTOR:
Therma-Stor LLC 4201 Lien Rd
Madison, WI 53704
Telephone 1-800-533-7533
WHO IS COVERED: This warranty extends only to the original residential end-user of the Santa Fe Connect,
and may not be assigned or transferred.
FIRST YEAR WARRANTY: Therma-Stor LLC warrants that, for one (1) year the Santa Fe Connect will operate
free from any defects in materials and workmanship, or Therma-Stor LLC will, at its option, repair or replace
the defective part(s), free of any charge.
END-USER RESPONSIBILITIES: Warranty service must be performed by a Servicer authorized by
Therma- Stor LLC. If the end-user is unable to locate or obtain warranty service from an authorized Servicer,
he should call Therma-Stor LLC at the above number and ask for the Therma-Stor LLC Service Department,
which will then arrange for covered warranty service. Warranty service will be performed during normal
working hours.
The End-user must present proof of purchase (lease) upon request, by use of the warranty card or other
reasonable and reliable means. The end-user is responsible for normal care. This warranty only applies to
residential applications and does not cover any defect, malfunction, etc. resulting from misuse, abuse, lack
of normal care, corrosion, freezing, tampering, modication, unauthorized or improper repair or installation,
accident, acts of nature or any other cause beyond Therma-Stor LLC's reasonable control.
LIMITATIONS AND EXCLUSIONS: If any Santa Fe Connect part is repaired or replaced, the new part shall
be warranted for only the remainder of the original warranty period applicable thereto (but all warranty
periods will be extended by the period of time, if any, that the Santa Fe Crawl Space Alert is out of service
while awaiting covered warranty service).
UPON THE EXPIRATION OF THE WRITTEN WARRANTY
APPLICABLE TO THE Santa Fe Connect OR ANY PART THEREOF, ALL OTHER WARRANTIES IMPLIED BY
LAW, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, SHALL ALSO EXPIRE.
ALL WARRANTIES MADE BY THERMA-STOR LLC ARE SET FORTH HEREIN, AND NO CLAIM MAY BE MADE
AGAINST THERMA-STOR LLC BASED ON ANY ORAL WARRANTY. IN NO EVENT SHALL THERMA-STOR LLC,
IN CONNECTION WITH THE SALE, INSTALLATION, USE, REPAIR OR REPLACEMENT OF ANY Santa Fe Crawl
Space Alert OR PART THEREOF BE LIABLE UNDER ANY LEGAL THEORY FOR ANY SPECIAL, INDIRECT OR
CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION WATER DAMAGE (THE END-USER SHOULD
TAKE PRECAUTIONS AGAINST SAME), LOST PROFITS, DELAY, OR LOSS OF USE OR DAMAGE TO ANY REAL
OR PERSONAL PROPERTY.
Some states do not allow limitations on how long an implied warranty lasts, and some do not allow the
exclusion or limitation of incidental or consequential damages, so one or both of these limitation may not
apply to you.
LEGAL RIGHTS: This warranty gives you specic legal rights, and you may also have other rights which
vary from state to state.