Sapphire Audio SIIM15 User manual

15" Clear Ice Machine
Operator’s Manual
Individual (SIIM15) & Slab Cube Models (SSIM15)
With and Without Factory Installed Drain Pump
Indoor, ADA & Outdoor Models

Congratulations on your new SAPPHIRE Ice Machine. To ensure proper operation, please read this
Operator’s Manual carefully before using this product. Keep this manual in a safe place for
future reference.
!WARNING
California Proposition 65
Certain components in this product and its related accessories contain chemicals
known to the state of California to cause cancer, birth defects or other reproductive harm.
PRODUCT REGISTRATION INFORMATION
Please record your model’s information.You will need to know this information whenever you call to request information or
service. The model’s information appears on a serial number plate.
Model Number:
Serial Number:
You can register your appliance at:
SapphireAppliances.com
Or
Fill out the provided Warranty Registration Car and mail in.

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© 2021 SAPPHIRE SAPPHIRE Ice Machine Operator’s Manual
TABLE OF CONTENTS
SAFTEY...................................................................................................................................5
SAFETY DEFINITIONS..........................................................................................................5
SAFETY PRECAUTIONS ......................................................................................................5
SPECIFICATIONS..................................................................................................................7
SAPPHIRE 15-INCH CLEAR ICE SHOT GLASS.................................................................7
SAPPHIRE 15-INCH SLAB CLEAR ICE...............................................................................7
INSTALLING THE UNIT ........................................................................................................8
REQUIRED CABINET OPENING .......................................................................................10
BUILT-IN CABINET DIMENSIONS .....................................................................................10
SAPPHIRE 15-Inch Indoor Built-In Cabinet Dimensions ..................................................10
SAPPHIRE 15-Inch (ADA Height Compliant) Built-In Cabinet Dimensions ...................... 11
ELECTRICAL CONNECTION..............................................................................................12
AVOIDING USE OF EXTENSION CORDS.........................................................................13
GRAVITY DRAIN MODELS .................................................................................................13
DRAIN PUMP MODELS.......................................................................................................13
CONNECTING THE WATER SUPPLY ...............................................................................13
LEVELING THE UNIT...........................................................................................................14
REVERSING THE DOOR ....................................................................................................15
CUSTOM DOOR PANEL......................................................................................................17
15-Inch Indoor Solid Integrated Panel...............................................................................18
15-Inch Indoor Framed Integrated Panel..........................................................................19
15-Inch (ADA Height Compliant) Integrated Door Panel...................................................20
Installing the Custom Door Panel......................................................................................20
ANTI-TIP SYSTEM...............................................................................................................22

TABLE OF CONTENTS
2© 2021 SAPPHIRE
SAPPHIRE Ice Machine Operator’s Manual
INTEGRATED GRILL/PLINTH.............................................................................................22
OPERATING THE UNIT.......................................................................................................23
Important: Ensuring Ice Freshness and Quality................................................................23
OTHER OPERATING TIPS..................................................................................................23
Ice Machine Production.....................................................................................................23
USING THE CONTROLS.....................................................................................................24
Turning the Unit On...........................................................................................................25
Turning the Unit Off...........................................................................................................25
Enter the display of Menu items........................................................................................26
Running the Clean Ice Machine Cycle..............................................................................29
Setting Quiet Mode 4 Hours..............................................................................................31
Exiting or Stopping Quiet Mode 4 Hours...........................................................................32
Setting Schedule Quiet Mode ...........................................................................................33
Adjusting Ice Thickness ....................................................................................................41
Enter Sabbath Mode.........................................................................................................44
Exiting or Cancelling Sabbath Mode.................................................................................45
Exiting the Menu ...............................................................................................................46
Clean Alert indicated.........................................................................................................47
Filter Alert Indicated ..........................................................................................................48
Clearing Simple Error Codes ............................................................................................49
Error Codes That Require Contacting Customer Service.................................................49
EXPECTING NORMAL SOUNDS .......................................................................................52
DEALING WITH POWER FAILURE....................................................................................52
CARE AND MAINTENANCE...............................................................................................53
REPLACING WATER FILTER - INDOOR ICE MACHINES...............................................53
CLEANING AND MAINTAINING THE UNIT.......................................................................55
Cleaning the Unit’s Exterior ..............................................................................................55
Cleaning the Unit’s Interior................................................................................................56
Extended Periods of Non-Use...........................................................................................56

TABLE OF CONTENTS
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© 2021 SAPPHIRE SAPPHIRE Ice Machine Operator’s Manual
Recommissioning the Unit ................................................................................................56
Starting Up the Unit...........................................................................................................57
Cleaning the Condenser ...................................................................................................57
TROUBLESHOOTING.........................................................................................................58
DISPOSING THE UNIT........................................................................................................60
WARRANTY..........................................................................................................................61

TABLE OF CONTENTS
4© 2021 SAPPHIRE
SAPPHIRE Ice Machine Operator’s Manual
NOTES

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© 2021 SAPPHIRE SAPPHIRE Ice Machine Operator’s Manual
SAFETY
1
SAFETY DEFINITIONS
The words DANGER, WARNING, CAUTION and NOTICE are used throughout this manual to
highlight important information. Be certain that the meanings of these alerts are known to all who
operate and install the appliance.
!DANGER
Indicates a hazardous situation that, if not avoided, will result in death or serious injury.
!WARNING
Indicates a hazardous situation that, if not avoided, could result in death or serious injury.
!CAUTION
Indicates a hazardous situation that, if not avoided, could result in minor or moderate
injury.
NOTICE
Indicates a situation that can cause damage to the appliance and/or the environment, or cause the
appliance to operate improperly.
SAFETY PRECAUTIONS
POWER CORD PRECAUTIONS
• Do not use the appliance if the power cord is damaged. If the power cord is damaged, have a
qualified electrician replace the power cord.
• Never lift, carry or drag the appliance by the power cord.
• Do not connect or disconnect the electric plug when your hands are wet.
• Never unplug the appliance by pulling on the power cord. Always grip the plug firmly and pull
straight out from the outlet.

SAFETY
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SAPPHIRE Ice Machine Operator’s Manual
MOVING PRECAUTIONS
• When moving the appliance, do not turn it upside-down and do not unlevel it more than
45 degrees.
• Do not move the appliance without emptying it and securing the door in the closed position.
INSTALLING PRECAUTION
• Connect to potable water supply only.
OTHER PRECAUTIONS
• To ensure proper ventilation for the appliance, keep obstructions away from the front of the unit.
• Keep fingers out of the “pinch point” areas. Clearance between the door and cabinet are
necessarily small. Be careful closing the door when children are in the area.
• Do not touch the evaporator with your hand when the appliance is operating.
• Do not attempt to repair or replace any part of your appliance unless this manual specifically
recommends it. Have a qualified technician perform all other service on the unit.
• Children 8 years of age and older and people with reduced physical, sensory or mental
capabilities or lack of experience and knowledge can use this appliance if they have been given
supervision or instruction concerning use of the appliance in a safe way and they understand the
hazards involved.
• Never allow children to operate, play with or crawl inside the appliance.
• Never allow children to clean and maintain the machine without supervision.
• Do not use the appliance other than for its intended purpose.
• Do not touch the condenser surfaces. They are sharp and can be easily damaged.
CLEANING AND MAINTENANCE PRECAUTIONS
• Never clean the appliance parts with flammable fluids. Do not store or use gasoline or other
flammable vapors and liquids in the vicinity of this appliance or any other appliances. The fumes
can create a fire hazard or explosion.
• Do not use solvent-based cleaning agents or abrasives on the interior. These cleaners may
transmit taste to the ice cubes, or damage or discolor the interior.
• If the appliance will not be used for a long time, thoroughly clean it before the next use. Carefully
follow any instructions provided for cleaning or the use of sanitizing solution. Do not leave any
solution inside the appliance after cleaning.
THE MANUFACTURER DISCLAIMS ANY RESPONSIBILITY IF THE ABOVE INSTRUCTIONS ARE
NOT FOLLOWED.

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© 2021 SAPPHIRE SAPPHIRE Ice Machine Operator’s Manual
SPECIFICATIONS
SPECIFICATIONS
2
SAPPHIRE 15-INCH CLEAR ICE SHOT GLASS
FEATURES 15-INCH INDOOR
INDIVIDUAL CUBE ICE MACHINE
15-INCH OUTDOOR
INDIVIDUAL CUBE ICE MACHINE
Electrical Requirement 115V/60Hz
Maximum Amp Fuse 15 amp
Power Consumption 10.5 kWh/100 lb (45.4 kg) 12.4 kWh/100 lb (45.4 kg)
Dispense Type Water Spray
Ice Making/Harvesting Rated Current 2.4/2.4 amps
Ice Quantity per Cycle 24
Ice Production Capacity at 70°F (21°C) 68 lb (31 kg) per Day 63 lb (28.5 kg) per Day
Ice Storage 25 lb (11 kg)
SAPPHIRE 15-INCH SLAB CLEAR ICE
FEATURES 15-INCH INDOOR SLAB CUBE ICE
MACHINE WITH PUMP
15-INCH ADA INDOOR SLAB CUBE
ICE MACHINE WITH PUMP
Electrical Requirement 115V/60Hz
Maximum Amp Fuse 15 amp
Power Consumption 9.93 kWh/100 lb (45.4 kg)
Dispense Type Water Flow
Ice Making/Harvesting Rated Current 1.9/1.4 amps
Ice Quantity per Cycle 40
Ice Production Capacity at 70°F (21°C) 75 lb (34 kg) per Day
Ice Storage 25 lb (11 kg)

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SAPPHIRE Ice Machine Operator’s Manual
INSTALLING
THE UNIT
3
!WARNING
Fire/Explosion Hazard
DO NOT install in spaces containing gasoline engines, fuel tanks or fuel line fittings. This
device does not meet federal requirement for ignition protection.
IMPORTANT:
Plumbing and Electrical Tips
• A licensed plumber must install this appliance.
• This appliance must be installed with all electrical and water connections in accordance with state
and local codes.
• This unit requires a standard electrical supply properly grounded in accordance with National
Electrical Code and local codes and ordinances.
• The fuse (or circuit breaker) size should be 15 amperes for 115V.
• The manufacturer recommends that you provide a separate circuit that services only your
appliance. Use receptacles that cannot be turned offby a switch or pull chain.
• Plug the appliance into a grounded three-prong outlet. Do not remove the grounding prong, do not
use an adapter, and do not use an extension cord.
• Do not kink, pinch or damage the power supply cord between the ice machine and wall or cabinet.
• Before connecting the ice machine to the power source, let it stand upright for approximately 4
hours. Following this step will reduce the possibility of a malfunction in the cooling system brought
on by handling during transportation.
• Make sure to install on level surface and ensure drain line and waterline are not kinked.

INSTALLING THE UNIT
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Tips on Moving and Setting up the Unit
!CAUTION
Tip Hazard
Be sure to use caution when working around an uninstalled unit. The unit is capable of
tipping over if it is not installed and properly anchored.
• Use two or more people to move and install the appliance. Failure to do so can result in back or
other injury.
• Remove the packing materials and clean the appliance before using it.
Factors Affecting the Unit
• Install this unit in an area protected from the elements (for example, wind, rain, water spray or
drips).
OTE:N Do not use an ice machine intended for indoor use outside. Only use an ice machine that is intended for outdoor use
outdoors.
• The ambient operational temperature should be between 50°F (10°C) and 100°F (38°C). The
input water temperature should be between 41°F (5°C) and 90°F (32°C). Operating the machine
outside these temperatures may result in lowered production or other adverse effects.
• Never keep the appliance next to ovens, grills or other high-heat resources.
• Keep the appliance on a hard, level surface that can support the unit when the unit is full. Keep
the ice machine level to help ensure it works properly. Keeping an ice machine on an unlevel
surface may cause water to flow improperly through the evaporator (ice mold) and will reduce ice
production. You may need to make several adjustments to level the unit. If necessary, adjust the
height of the ice machine by turning the feet. See “Leveling the Unit” on page 14.
• To ensure proper service access and ventilation, all Sapphire units should not have the grill
openings covered. There are no additional requirements for venting at the top, side or rear of the
unit.
• These units are to be installed under a counter. Follow the recommended spacing dimensions
listed in this manual. Place all electrical and water supplies and drain fixtures in the recommended
locations.
Water Supply Tips
• The ice machine requires a continuous water supply with a minimum pressure of 15 psi (0.1 MPa)
and a static pressure not to exceed 80 psi (0.5 MPa).
• The manufacturer recommends filtering the water. A water filter helps remove taste, odors, and
particles. Using softened water may result in white, mushy cubes that stick together. Avoid using
deionized water.
• Ensure that the water supply hose is not pinched, kinked or damaged during installation.
• Check for leaks after connecting the water line.

INSTALLING THE UNIT
10 © 2021 SAPPHIRE
SAPPHIRE Ice Machine Operator’s Manual
REQUIRED CABINET OPENING
!WARNING
Fire/Explosion Hazard
DO NOT install in spaces containing gasoline engines, fuel tanks or fuel line fittings. This
device does not meet federal requirement for ignition protection. Failure to comply could
result in injury or death.
A built-in installation will allow you to install the ice machine under a counter or in a kitchen cabinet
if you respect the required clearance space around the clear ice machine. The appliance must be
located to allow clearance for water, drain and electrical connections in the rear of the unit.
BUILT-IN CABINET DIMENSIONS
A built-in installation requires for a water line and plug clearance for proper operation. A built-in unit is
designed for zero clearance at the top and each side of the unit. The unit uses fan-forced condenser
cooling, which requires air circulation through the lower section of the unit.
OTE:N To ensure proper service access and ventilation, all SAPPHIRE units should not have the grill openings covered.
There are no additional requirements for venting at the top, side or rear of the unit.
SAPPHIRE 15-INCH INDOOR BUILT-IN CABINET DIMENSIONS
Recommended location for waterline, drain line,
and electrical connection in either adjacent cabinet.
7.00"
(177 mm)
(864 mm)

INSTALLING THE UNIT
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© 2021 SAPPHIRE SAPPHIRE Ice Machine Operator’s Manual
SAPPHIRE 15-INCH (ADA HEIGHT COMPLIANT) BUILT-IN CABINET
DIMENSIONS
7.00"
(177 mm)
NOTICE
• If you remove the rubber feet from the bottom of the unit, reinstall the mounting screws into the
bottom of the cabinet to avoid damage to components mounted to the base pan.
• Ensure that the air path for the grill remains unrestricted. Any restriction of airflow through
the grill will disrupt normal operation of the unit, resulting in damage to components, and
voids warranty.
• Connect the unit to a potable water supply only.
• The minimum distance the unit needs to be installed when adjacent to a wall is 7.5 in. (190
mm) is required to obtain full swing (135°) of the door and 2.75 in. (70 mm) when using the
90° pin (provided) to restrict the swing of the door. The two distance can make sure the handle
does not hit the wall.

INSTALLING THE UNIT
12 © 2021 SAPPHIRE
SAPPHIRE Ice Machine Operator’s Manual
ELECTRICAL CONNECTION
Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
For personal safety, you must properly ground this appliance. The power cord of this appliance
features a three-prong grounding plug that mates with a standard three-prong grounding wall outlet to
minimize the possibility of electric shock hazard from the appliance. Have a qualified electrician check
the wall outlet and circuit to make sure the outlet is properly grounded. It is your responsibility and
obligation to have a standard two-prong wall outlet replaced with a properly grounded three-prong
wall outlet.
Always plug the appliance into its own individual electrical outlet. The voltage rating of the outlet must
match the rating label on the appliance. This match provides the best performance and also prevents
overloading the electrical circuits, which could cause a fire hazard from overheated wires.
Never unplug your appliance by pulling on the power cord. Always grip the plug firmly and pull straight
out from the outlet.
Repair or replace immediately all power cords that have become frayed or damaged. Do not use a
cord that shows cracks or abrasion damage along its length or at either end.
When moving the appliance, take care not to damage the power cord.
If the supply cord suffers damage, have the manufacturer, its service agent, or similarly qualified
persons replace the supply cord to avoid a hazard.

INSTALLING THE UNIT
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© 2021 SAPPHIRE SAPPHIRE Ice Machine Operator’s Manual
AVOIDING USE OF EXTENSION CORDS
Because of potential safety hazards under certain conditions, the manufacturer strongly recommends
that you do not use an extension cord with this appliance.
GRAVITY DRAIN MODELS
• The drain hose must have a minimum drop of 1/4" per foot and must not create traps.
• Insulate the drain hose to prevent condensation.
DRAIN PUMP MODELS
!WARNING
Electrical Shock Hazard
Be sure the floor surfaces surrounding the appliance are dry before plugging in and
removing the power cord to the outlet to prevent electrical shock.
Follow these steps to test the operation of the drain pump before final installation:
1. Check the power cord and make sure it is not plugged into the outlet.
2. Place the drain hose into a suitable container that can hold at least one gallon.
3. Pour one gallon of water into the ice storage bin.
4. Plug the power cord into a properly grounded, polarized electrical outlet.
5. The drain pump should start and pump the water into the container.
6. Unplug the power cord.
CONNECTING THE WATER SUPPLY
1. Turn offthe main water supply. Turn on the nearest faucet long enough to clear a line of water.
2. Find a 1/2" to 3/4" vertical cold-water pipe near the installation location. The distance should be
less than 9 feet.
3. Install a shut-offvalve to the main water supply. If the water pipe has a plain piece of copper
tubing, attach a 1/4" O.D. compression union to the tubing and remove the nut.
4. Thread the nuts of the supplied water supply hose to the tap and water inlet valve. Access to the
water inlet valve is through the opening in the rear panel. Tighten firmly by hand, then one-half
turn with a wrench.

INSTALLING THE UNIT
14 © 2021 SAPPHIRE
SAPPHIRE Ice Machine Operator’s Manual
5. Turn on the main water supply and tap. Check for leaks in the water supply connection. Tighten all
connections.
LEVELING THE UNIT
The appliance requires leveling before it can work properly. If necessary, raise or lower the unit by
turning the four leveling feet on the bottom. The manufacturer recommends using a carpenter’s level
to check the appliance.

INSTALLING THE UNIT
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© 2021 SAPPHIRE SAPPHIRE Ice Machine Operator’s Manual
NOTICE
It is extremely important that the ice machine is level. If it is not level, production of uneven ice
will occur.
Adjust all four leveling feet evenly so that the top of the appliance is at the desired installation height
and is level.
1. On a level surface, place a carpenter’s level on top of the appliance to see if it is level from front
to back and side to side.
2. Adjust the height of the leveling feet as follows:
• Turn the leveling feet to the right to lower that side of the appliance.
• Turn the leveling feet to the left to raise that side of the appliance.
REVERSING THE DOOR
This appliance has the capability of the door opening from either the left or right side. The appliance is
delivered to you with the door opening from the left side. Follow these instructions should you desire
to reverse the opening direction:
1. Check the power cord and make sure it is not plugged into the outlet.
2. Carefully remove the two plugs at the top and bottom of the left side of the appliance. Save the
plugs.
3. Loosen but do not remove the outer top and bottom screws on the right-side hinge.

INSTALLING THE UNIT
16 © 2021 SAPPHIRE
SAPPHIRE Ice Machine Operator’s Manual
4. Remove the inner top and bottom right-side hinge screws. Install these screws about three turns
in the left-side outer top and bottom screw locations.
5. Lift the door offthe partially loosened right-side screws. Rotate the door and position it on the two
partially installed left-side screws.
6. Finish removing the outer top and bottom screws from the right-side hinges. Install these screws
in the open holes in the left-side hinge location. Tighten all screws.

INSTALLING THE UNIT
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© 2021 SAPPHIRE SAPPHIRE Ice Machine Operator’s Manual
7. Install the plugs into the four open holes on the right side.
CUSTOM DOOR PANEL
A custom door panel/frame can be fabricated for the appliance. Handle hardware must also be
provided, if needed.
Finish all sides of the custom panel. They may be visible when the door is open.

INSTALLING THE UNIT
18 © 2021 SAPPHIRE
SAPPHIRE Ice Machine Operator’s Manual
15-INCH INDOOR SOLID INTEGRATED PANEL
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