Schrack Technik GENIO Flex Plus Rack Series User manual

USER MANUAL
UNINTERRUPTIBLE POWER SUPPLY
Series GENIO Flex Plus Rack
Series USVSR 800 –1100 VA
1 phase input / 1 phase output
On Line / Double Conversion (VFI) Technology

2
INTRODUCTION
Congratulations on purchasing a UPS GENIO Flex Plus Rack product and welcometo Schrack! To use the support service
offered by Schrack, visit the site www.ups-technet.com
The UPS described inthismanual is a high quality product which has been carefully designed and built in orderto guarantee
the highest levels of performance.
This device can be installed by anyone on the condition that they have READ THIS INSTALLTION AND USER MANUAL
CAREFULLY.
The UPS and the Battery Box generate DANGEROUS internal electrical voltages. All maintenance operations must
be carried out by suitably qualified operators.
This manual contains detailed instructions for using and installing the UPS and any additional Battery boxes.
For information on how to use and maximise the performance of your device, please retain the CD containing this
manual and read it carefully before operating the equipment.
ENVIRONMENTAL PROTECTION
In the development of its products, the company devotes abundant resources to analysing the environmental aspects.
All our products pursue the objectives defined in the environmental management system developed by the company in
compliance with applicable standards.
No hazardous materials such as CFCs, HCFCs or asbestos are used in this product.
When evaluating packaging, the choice of material has been made favouring recyclable materials.
For correct disposal, please separate and identify the type of material of which the packaging is made according to the table
below. Dispose of all material in compliance with applicable standards in the country in which the product is used.
DESCRIPTION
MATERIAL
Box
Cardboard
Packaging corner
Stratocell
Protective bag
Polythene
Accessories bag
Polythene
DISPOSING OF THE PRODUCT
The UPS and the Battery Box contain electronic PCBs and batteries which are considered TOXIC and HAZARDOUS waste.
When the product reaches the end of its operating life, dispose of it in accordance with applicable local legislation.
Disposing of the product correctly contributes to respecting the environment and personal health.
© The reproduction of any part of this manual, in whole or in part, is forbidden without the prior consent of the manufacturer.
In order to make improvements, the manufacturer reserves the right to modify the product described at any moment and without
notice.

3
CONTENTS
PRESENTATION 4
UPS VIEWS 5
FRONT VIEW 5
REAR VIEW 6
DISPLAY PANEL VIEW 7
INSTALLATION 8
INITIAL CONTENT CHECK 8
INSTALLATION ENVIRONMENT 8
USE 9
CONNECTIONS AND SWITCHING ON FOR THE FIRST TIME 9
SWITCHING ON FROM THE MAINS 9
SWITCHING ON FROM THE BATTERY 9
SWITCHING OFF THE UPS 9
DISPLAY PANEL MESSAGES 10
UPS STATUS MESSAGES 10
MEASUREMENT DISPLAY AREA 11
CONFIGURING THE OPERATING MODE 12
POSSIBLE SETTINGS 12
ADDITIONAL FUNCTIONS 12
SOFTWARE 14
MONITORING AND CONTROL SOFTWARE 14
CONFIGURATION SOFTWARE 14
UPS CONFIGURATION 15
COMMUNICATION PORTS 16
RS232 CONNECTOR 16
COMMUNICATION SLOT 16
BATTERY PACK REPLACEMENT 17
TROUBLESHOOTING 19
ALARM CODES 21
FAULT 21
LOCK 22
TECHNICAL DATA 23

4
PRESENTATION
The GENIO FLEX PLUS RACK series is the ideal solution for high end users who require high security and versatility from
their power systems. The GENIO FLEX PLUS RACK is the best protection system available for network devices, servers
and conventional storage systems.
The GENIO FLEX PLUS RACK series is a range of UPS which utilises the very latest Line Interactive technology and
sinusoidal output voltage waveforms. This technology allows high efficiency and reduced energy consumption, whilst
guaranteeing a high level of protection against disturbances from themains supply.

5
UPS VIEWS
FRONT VIEW
Display
Removable front panel
Multipurpose buttons
Battery pack retention panel
ON/OFF Switch
Battery pack connector

6
REAR VIEW
Communication port RS232
IEC 10A input plug
USB communication port
Cooling fans
Remote control terminal board
IEC 10A output socket
Communication Card Slots
Energyshare

7
DISPLAY PANEL VIEW
“ON” button
Load level indicator
“SEL” button (Select)
Configuration area
“STAND-BY” button
Maintenance request
Regular operation
Timer
Mains operation
Measurement display area
Battery operation
Stand-by / alarm
AVR active
EnergyShare
Battery charge indicator

8
INSTALLATION
INITIAL CONTENT CHECK
After opening the packaging, it is first necessary to check the contents.
The package must contain:
UPS
Schuko power cable - IEC 10A
2 IEC 10A connection cables
USB cable
User manual CD + Safety manual
Handles kit for rack installation
INSTALLATION ENVIRONMENT
The UPS and the Battery Box must be installed in ventilated, clean environments which are sheltered from bad weather.
The relative humidity in the environment must not exceed the maximum values shown in the Technical Data table.
The ambient temperature, whilst the UPS is in operation, must remain between 0 and 40°C, and the UPS must not be
positioned in places which are exposed to direct sunlight or to hot air.
The recommended operating temperature for theUPS and the batteries is between 20 and 25°C. The actual
operating life of the batteries is 5 years on average with an operating temperature of 20°C. If the operating
temperature reaches 30°C, the operating life is halved.
This is a category C2 UPS product. In a residential environment, this product may cause radio interference,
in which case the user may be required to take additional measures.

9
USE
CONNECTIONS AND SWITCHING ON FOR THE FIRST TIME
1) Confirm that the installation upstream of the UPS is adequately protected against overloads and short circuits. It is
recommended that the rating of this protection is either 10A or 16A type B or C (depending on the UPS power rating), always
check prior to connection.
2) Power the UPS using the input cable provided.
3) Press the ON/OFF switch located on the front panel.
4) After a few moments, the UPS will switch on, the displaywill light up, there will be a beep and the icon will start to flash.
The UPS is in stand-by mode: meaning that it is only consuming a small amount of power. The microcontroller supervising
the self-diagnoses is powered; the batteries are charging; and everything is ready for UPS activation. Battery operation is also
in stand-by mode provided that the timer is active.
5) Ensure that the cables connecting any devices to the output sockets of the UPS do not exceed a maximum of 10m in length.
6) Check which operating mode is set on the display and, if necessary, see the “Configuring operating modes” paragraph to set
the required mode. For advanced UPS configurations execute the software UPSTools which can be downloaded from the web
site www.ups-technet.com.
SWITCHING ON FROM THE MAINS
1) Press the “ON” button for 1 second. After pressing it, all the icons on the display light up for 1 second and the UPS beeps.
2) Switch on the equipment connected to the UPS.
When switching on for the first time only: after 30 seconds, check that the UPS is operating correctly:
1) Simulate a blackout by disconnecting power to the UPS.
2) The load must continue to be powered, the icon on the display must light up and there must be a beep every 4
seconds.
3) When power is reconnected, the UPS must go back to operating from the mains.
SWITCHING ON FROM THE BATTERY
1) Press the ON/OFF switch located on the front panel.
2) Hold down the “ON” button for at least 5 seconds. All the icons on the display light up for 1 second.
3) Switch on the equipment connected to the UPS.
SWITCHING OFF THE UPS
In order to switch off the UPS, hold down the “STBY” button for at least 2 seconds. The UPS goes back to stand-by mode
and the icon starts to flash:
1) If the mains power is present, the ON/OFF switch must be pressed to completely turn off the UPS.
2) During battery mode operation with the timer not set, the UPS automatically switches off after 30 seconds. However if, the
timer is set, press and hold down the "STBY" key for at least 5 seconds to turn off the UPS. For complete shutdown, press the
ON/OFF switch.

10
DISPLAY PANEL MESSAGES
This chapter describes, in detail, the various information that can be displayed on the LCD.
UPS STATUS MESSAGES
ICON
STATUS
DESCRIPTION
Fixed
Indicates a fault
Flashing
The UPS is in stand-by mode
Fixed
Indicates regular operation
Fixed
The UPS is operating from the mains
Fixed
The UPS is operatingfrom the battery. In this condition, the UPS emits an
acoustic signal (beep) at regular 4-second intervals.
Flashing
Low battery pre-alarm. Indicates that battery autonomy is coming to an
end. In this condition, the UPS emits a beep at regular 1-second intervals.
Fixed
AVR active
Dynamic
Indicates the estimated percentage charge of the batteries
Dynamic
Indicates the percentage of charge applied to the UPS compared with the
nominal value.
Flashing
Maintenance is required. Contact the support centre.
Fixed
Indicates that the timer is active (programmed switch-on and switch-off).
The timer can be activated/deactivated using the software provided.
Flashing
1 minute until the UPS switches back on or 3 minutes until it switches off
Off *
The EnergyShare sockets are not configured. (Always active).
Continuous*
Using UPStools software an event associated with the EnergyShare
sockets was configured (e.g. end of discharge pre-alarm threshold) but
the sockets are active at this time.
Flashing *
The associated event occurred; the EnergyShare outlets have been
disconnected.
* For more information about the configuration of the EnergyShare sockets, see "Additional Features"

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MEASUREMENT DISPLAY AREA
The front panel can be used to display important UPS operating information. When the UPS is switched-on, the display
shows the main voltage value.
To display a different measurement, press the “SEL” button repeatedly until the desired measurement appears.
In the event of a fault/alarm (FAULT) or a lock (LOCK), the display will automatically show the type and code of the
corresponding alarm.
Some examples are shown below:
GRAPHIC EXAMPLE (1)
DESCRIPTION
GRAPHIC EXAMPLE (1)
DESCRIPTION
Mains voltage
Battery charge
percentage
Mains frequency
Total battery voltage
UPS output voltage
Applied load percentage
Output voltage frequency
Current absorbed by the
load
Residual battery autonomy
Temperature of the
electronics cooling
system inside the UPS
Fault / Alarm (2): the
corresponding code is
displayed
Lock (2): the
corresponding code is
displayed
(1) The values shown in the images in the table are purely as an indication.
(2) The FAULT / LOCK codes can only be displayed if they are active (presence of a fault/alarm or a lock).

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CONFIGURING THE OPERATING MODE
The area of the display shown in the figure displays the active operating
mode and allows the user to chooseother modes directly from the display
panel.
HOW TO PROCEED:
•To access the configuration area, hold down the “SEL” button for at least 3 seconds.
•The icon corresponding to the mode currently set lights up.
•To change the mode, press the “ON” button.
•To confirm the mode chosen, hold down the “SEL” button for at least 3 seconds.
POSSIBLE SETTINGS
The UPS is designed to be configured in various operating modes:
•L.I. normal operating mode
•ECO is the mode with which the UPS consumes the least amount of power, and is therefore the most efficient
•MODE using the UPS Tools software it is possible to customise the UPS operational characteristics.
ADDITIONAL FUNCTIONS
MODE “BATTERY SWAP”
The “battery swap” mode ensures that the UPS remains in normal operation from the mains supply. In this condition the load
is powered directly by the input mains, any disruption in the mains directly affects the load.
ATTENTION:
PRIOR TO PERFORMING THE FOLLOWING PROCEDURE ENSURE THAT THE UPS IS NOT IN BATTERY
OPERATION MODE
Attention: even when the UPS is switched on, the load is disconnected in the event of a mains blackout.
If the input mains deviates from the established tolerances, the UPS automatically switches to Stdby mode and disconnects
the load.
To force the UPS into “battery swap” mode press and hold the ON and SEL keys at the same time for at least 4 sec.
The code "C02" appears on the display.
To return to the normal operation mode press the ON and SEL keys again for at least 4 sec.
PROGRAMMABLE AUXILIARY SOCKET (EnergyShare)
The EnergyShare sockets are outlets that allow for the automatic disconnection of the load applied to them in certain
operating conditions. The events that determine automatic disconnection of the EnergyShare sockets can be selected by
the user through the UPStools configuration software. For example, it is possible to select disconnection after a certain
period of battery operation; or when the pre-alarm threshold for battery discharge has been reached, or when an overloading
event occurs.
By default the Energyshare sockets are not configured and therefore function as other outlets.
The EnergyShare function is associated with an icon on the display whose meaning is explained in the paragraph entitled
“Display panel indications”
The presence and the number of these sockets depend on the UPS type, and they are distinguished by a different colour
with respect to other sockets.

13
REMOTE CONTROL TERMINAL BOARD
The remote control terminal allowsfor implementation of the REPO function(Remote Emergency Power Off) andto remotely
switch on/off the UPS.
The UPS is provided by the manufacturer with the REPO terminals short-circuited. For installation remove the short circuit
and connect to the device's normally closed contact.
In case of an emergency, if the stop device is used, the REPO control is opened and the UPS goes into stand-by mode and
the load is completely disconnected.
Attention: before restarting the UPS, reset the stop device.
The circuitry of the remote control terminal board is self-powered with SELV circuits. Therefore, an external voltage supply
is not required. When a contact is closed, a maximum current of 15mA circulates.
All connections with the remote control terminal board are made through a cable which guarantees a double insulation
connection.
Logic of the connections:
•PIN 1-2 REPO
The function is activated when the contact is opened.
•PIN 2-3 REMOTE ON, REMOTE ON/OFF
The feature is activated by closing the contact.
Set by default as REMOTE ON, also configurable as REMOTE ON/OFF using UPSTools software.

14
SOFTWARE
MONITORING AND CONTROL SOFTWARE
The UPSMon software guarantees effective, intuitive UPS management, displaying all the most important information such
as input voltage, applied load and battery capacity.
It is also able to perform shutdown operations and send e-mails, text messages and network messages automatically when
certain events (selected by the user) occur.
INSTALLATION OPERATIONS
1) Connect one of the UPS’s communication ports to one of the PC’s communication ports using the cable supplied.
2) Download the software from the web site www.ups-technet.com selecting the specific operating system.
3) Follow the installation program instructions.
4) For more detailed information please read the user manual which can be downloaded from www.ups-technet.com.
CONFIGURATION SOFTWARE
The UPStools software allows the configuration and full display of the status of the UPS via USB or RS232.
For a list of possible configurations available to the user, refer to the UPS Configuration paragraph.
INSTALLATION OPERATIONS
1) Connect one of the UPS’s communication ports to one of the PC’s communication ports using the cable supplied.
2) Follow the installation instructions shown within the software manual which can be located in the UPSTools directory or
downloaded from the web site www.ups-technet.com.
CAUTION:
If the RS232 communication port is used, it is not possibleto communicate with the USB port and vice versa.
It is advisable to use a cable which is shorter than 3 metres for communication with the UPS.
To obtain additional communication ports with different functions, independent from the standard USB and
RS232 ports on the UPS, various accessories are available which can be inserted into the communication
card slot.
To check the availability of new, more updated software versions and for more information about the
accessories available, consult the website www.ups-technet.com.

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UPS CONFIGURATION
The table below illustrates all the possible configurations available to the user in order to best adapt the UPS for individual
requirements. It is possible to perform these operations using the UPStools software.
FUNCTION
DESCRIPTION
DEFAULT
POSSIBLE CONFIGURATIONS
Output frequency
Selects the nominal output
frequency
Auto
•50 Hz
•60 Hz
•Auto: automatic learning of the input frequency
Output voltage
Selects the nominal output
voltage
230V
220 - 240 in 1V steps
Operating mode
Select one of the available
operating modes
L.I.
•L.I.
•ECO
•OTHER (MODE)
Power-off due to
minimum charge
Automatic UPS power-off in
battery operation modeif the
charge is lower than 5%
Disabled
•Enabled
•Disabled
Autonomy limit
Maximum battery operation
time
Disabled
•Disabled (complete battery discharge)
•(1 - 65000) sec. in 1 sec steps
Battery low
warning
Estimated autonomy time
remaining for the battery low
warning
3 min.
(1 - 255) min. in 1 min steps
Battery test
Interval of time for the
automatic battery test
40 hours
•Disabled
•(1 - 1000) h in 1 hour steps
Maximum charge
alarm threshold
Selects the user overcharge
limit
Disabled
•Disabled
•(0 - 103) % in 1% steps
EnergyShare
Select the auxiliary socket
operating mode
Always
connected
•Always connected
•Disconnection after no. seconds of battery
operation
•Disconnection after no. seconds of the battery
discharge pre-alarm signal
•... (see UPStools manual)
Input frequency
tolerance range
Select the required input
frequency range for normal
operation
± 5%
(±3 - ±10) % in 1% steps
Power-on delay
Waiting time for automatic
switching back on after
mains power returns
5 sec.
•Disabled
•(1 - 255) sec. in 1 sec steps
Remote Switch
on/off feature
Select the feature
associated with the remote
control terminal board.
Pin 1-2 REPO
Pin 2-3 Remote
ON
•Pin 1-2 REPO
•Pin 2-3 Remote ON, Remote ON/OFF

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COMMUNICATION PORTS
On the back of the UPS (see UPS Views), the following communication ports are present:
•RS232 connector
•USB connector
•Expansion slot for additional communication cards
RS232 CONNECTOR
RS232 CONNECTOR
PIN #
SIGNAL
NOTES
1
Programmable output *:
[default: UPS in lock]
(*) Opto-isolated contact max. +30Vdc / 35mA.
These contacts can be associated with other events using
the software provided
For further information about interfacing with the UPS, refer to
the manual provided
2
TXD
3
RXD
5
GND
6
Power supply DC (Imax = 20mA)
8
Programmable output *:
[default: low battery pre-alarm]
9
Programmable output *:
[default: battery operation]
COMMUNICATION SLOT
The UPS is equipped with an expansion slot for optional communication
cards (see figure on right) which allows the device to communicate using
the main communication standards.
Some examples:
•Second RS232 and USB port
•Serial duplicator
•Ethernet network card with TCP/IP, HTTP and SNMP protocols
•JBUS / MODBUS protocol converter card
•PROFIBUS protocol converter card
•Card with relay isolated contacts
To check the availability of other accessories, visit the website www.ups-technet.com.

17
BATTERY PACK REPLACEMENT
TheUPS is also equipped with adedicated battery packthat allowsfor easy replacement of batteries (hot swap) in complete
safety, thanks to the protected connection system.
•WHEN THE BATTERY PACK IS DISCONNECTED, THE LOADS CONNECTED TO THE UPS ARE
NOT PROTECTED IN THE EVENT OF A MAINS FAILURE
•THE BATTERY PACK IS VERY HEAVY. USE EXTREME CAUTION WHEN REPLACING IT.
1. Set the UPS in “battery swap” mode by pressing and holding both the ON and SEL button for 4 seconds (See par.
USE / Operating mode configuration) on the display will appear the code “C02” NOTE: in this condition the load is
powered from the mains supply.
2. The battery pack is positioned behind the UPS front panel. Remove the front panel as shown in the figure below.

18
3. Remove the battery pack's retention panel carrying out the operations shown in the figure below. Disconnect the
connector that connects the battery pack to the UPS.
4. Slip off the battery pack pulling it towards the outside, as shown in the figure below. Be careful when extracting and
lifting up the battery pack as it is heavy.. ATTENTION: the new battery pack must contain the same number and
type of batteries (see the label located on the battery pack near the connector).
5. Insert the new battery pack into the compartment, sliding it into the UPS. Connect the battery pack cable to the
UPS. Replace the battery pack retaining plate and close the front panel. Set the UPS to normal operation mode by
pressing ON + SEL for at least 4 seconds.
6. Make sure that the display does not show the code C02.
7. Press the ON key for 5 seconds to start the battery status verification procedure.

19
TROUBLESHOOTING
Irregular UPS operation is not always an indication of a fault, and can be due to minor or easy-to-resolve issues
It is therefore advisable to consult the table below as it contains information which is useful for solving the most common
UPS problems.
PROBLEM
POSSIBLE CAUSE
SOLUTION
THE DISPLAY DOES NOT
LIGHT UP
ON/OFF SWITCH NOT
PRESSED
Press the ON/OFF switch on the front panel.
MAIN CONNECTION CABLE
MISSING
Check that the power cable is connected correctly.
NO MAINS VOLTAGE
(BLACKOUT)
Check that the power reaches the socket where the UPS
is connected (try it with a table lamp, for example).
INTERVENTION OF THE
INPUT CIRCUIT BREAKER
If present, reset the circuit breaker by pressing the button
on the back of the UPS.
CAUTION: Check that there is no output overload to the
UPS.
THE DISPLAY IS ON BUT
THE LOAD IS NOT
POWERED
THE UPS IS IN STAND-BY
MODE
Press the “ON” button on the front panel to power the
loads.
NO CONNECTION TO THE
LOAD
Check the connection to the load.
THE UPS IS OPERATING
FROM THE BATTERY
DESPITE THE PRESENCE
OF MAINS VOLTAGE
THE INPUT VOLTAGE IS
OUTSIDE THE PERMITTED
TOLERANCE RANGE FOR
MAINS OPERATION
Problem with themains. Wait until the inputmains voltage
returns within the tolerance range. The UPS will
automatically return to mains operation.
INTERVENTION OF THE
INPUT CIRCUIT BREAKER
If present, reset the circuit breaker by pressing the button
on the back of the UPS.
CAUTION: Check that there is no output overload to the
UPS.
THE UPS DOES NOT
COME ON AND THE
DISPLAY SHOWS THE
CODE: A06, A08
THE TEMPERATURE OF
THE UPS IS LOWER THAN
0°C
Check the temperature of the environment in which the
UPS is located; if it is too low, bring it past the minimum
threshold (0°C).
THE DISPLAY SHOWS
THE FOLLOW CODES:
L11
INPUT RELAY FAULTY
Switch off and disconnect the UPSfrom the power supply
and contact the support centre.

20
PROBLEM
POSSIBLE CAUSE
SOLUTION
THE BUZZER SOUNDS
CONTINUOUSLY AND
THE DISPLAY SHOWS
ONE OF THE FOLLOWING
CODES: A54, F50, F51,
F52, L50, L51, L52
THE LOAD APPLIED TO
THE UPS IS TOO HIGH
Reduce the load to within the threshold of 100% (or user
threshold in the case of code A54).
If the display shows a lock, remove the load and switch
the UPS off and back on again.
THE DISPLAY SHOWS
THE FOLLOW CODE: A61
REPLACE THE BATTERIES
Contact the support centre for battery replacement.
THE DISPLAY SHOWS
THE FOLLOW CODE: A62
BATTERY MISSING OR NOT
CONNECTED
Check that the battery pack is present and connected
THE DISPLAY SHOWS
THE FOLLOW CODE: A63
THE BATTERIES ARE FLAT;
THE UPS IS WAITING FOR
THE BATTERY VOLTAGE
TO EXCEED THE SET
THRESHOLD
Wait until the batteries have recharged or force power-on
manually by holding down the “ON” button for at least 2
seconds.
THE BUZZER SOUNDS
CONTINUOUSLY AND
THE DISPLAY SHOWS
THE FOLLOW CODE: F38
THE UPS IS
MALFUNCTIONING; IT WILL
PROBABLY LOCK SOON
If possible, disconnect the power to the load, switch the
UPS off and back on again; if the problem occurs again,
call the support centre.
THE BUZZER SOUNDS
CONTINUOUSLY AND
THE DISPLAY SHOWS
ONE OF THE FOLLOWING
CODES: F04, L04
THE TEMPERATURE OF
THE HEATSINKS INSIDE
THE UPS IS TOO HIGH
Check that the temperature of the environment in which
the UPS is located does not exceed 40°C.
THE BUZZER SOUNDS
CONTINUOUSLY AND
THE DISPLAY SHOWS
ONE OF THE FOLLOWING
CODES: F53, L53
THERE IS A FAULT ON ONE
OR MORE OF THE
UTILITIES POWERED BY
THE UPS
Disconnect all the utilities, switchthe UPS off and back on
again, reconnect the utilitiesone at a timeto identify which
one is faulty.
THE BUZZER SOUNDS
CONTINUOUSLY AND
THE DISPLAY SHOWS
ONE OF THE FOLLOWING
CODES: F60, L05, L07,
L13, L20, L21, L40, L41,
L42, L43
THE UPS IS
MALFUNCTIONING
If possible, disconnect the power to the load, switch the
UPS off and back on again; if the problem occurs again,
call the support centre.
THE DISPLAY SHOWS
ONE OF THE FOLLOWING
CODES: C01, C02, C03
A REMOTE COMMAND IS
ACTIVE
If unwanted, check the status of the command inputs on
any optional contact card.
THE DISPLAY SHOWS
C02
THE “BATTERY SWAP”
MODE IS ACTIVATED”
To exit from the “battery swap” mode, press and hold the
ON/SEL buttons for at least 4 seconds
ATTENTION:
The UPS in case of a permanent failure will be not able to supply theload. To ensure total protection of your
equipment we suggest you install an ATS device (Automatic Transfer Switch) or an external automatic by-
pass.
For more information visit www.ups-technet.com