Scientific Atlanta Explorer 3100HD User manual

United States FCC Compliance
This equipment has been tested and found to comply with the applicable
limits of Part 15 of FCC Rules. These limits are designed to provide
reasonable protection against harmful interference in a residential installa-
tion. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio or TV reception, which can be determined by
turning the equipment off and on. The user is encouraged to try to correct
the interference by one or more of the following measures:
• Increase the separation between the equipment and receiver
• Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected
• Consult your cable company or an experienced radio/TV technician for
help
Any changes or modifications not expressly approved by Scientific-Atlanta
could void the user’s authority to operate the equipment.
Important: The information shown in the FCC Declaration of Conformity
paragraph below is a requirement of the FCC and is intended to supply you
with information regarding the FCC approval of this device. The phone
numbers listed are for FCC-related questions only and not intended for
questions regarding the connection or operation for this device. Please
contact your cable service provider for any questions you may have
regarding the operation or installation of this device.
Explorer® 3100HD
Digital Home Communications Terminal
Latin America: Scientific-Atlanta Argentina S.A.,
Carlos Pelligrini 1149, Piso 11o, Capital Federal 1011,
Buenos Aires, Argentina
© 2001 Scientific-Atlanta, Inc. All rights reserved.
Printed in USA www.scientificatlanta.com
Part Number 749388 Rev A November 2001
United States: Scientific-Atlanta, Inc., 5030 Sugarloaf Parkway,
Box 465447, Lawrenceville, GA 30042
Europe: Scientific-Atlanta Europe GmbH, Westerbachstrasse 28-32,
61476 Kronberg, Germany
Asia-Pacific: Scientific-Atlanta (Singapore) Pte. Ltd., 1 Claymore Drive,
#08-11 Orchard Towers, Singapore 229594
FCC Declaration of Conformity
This device complies with Part 15 of FCC Rules. Operation is subject
to the following two conditions: 1) the device may not cause harmful
interference, and 2) the device must accept any interference received,
including interference that may cause undesired operation.
EXPLORER®Digital Home Communications Terminal models:
Model E3100HD
Manufactured by: Scientific-Atlanta, Inc.;
4261 Communications Drive;
Atlanta, Georgia 30093-2860; USA
Telephone [phone]
Software and Firmware Use
Scientific-Atlanta, Inc. owns copyrights to the software described in this
document and furnishes the software to you under a license agreement.
You may only use or copy this software in accordance with the terms of
your license agreement.
Scientific-Atlanta, Inc. owns copyrights to the firmware in this equipment.
You may only use the firmware in the equipment in which it is provided.
Any reproduction or distribution of this firmware, or any portion of it,
without the express written consent of Scientific-Atlanta, Inc. is prohib-
ited.
Canada EMI Regulation
This Class B digital apparatus meets all requirements of the Canadian
Interference Causing Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du
Réglement sur le matériel brouilleur du Canada.
Trademarks
Explorer, Scientific-Atlanta, and the Scientific-Atlanta arcs logo are
registered trademarks of Scientific-Atlanta, Inc. VCR Commander and
“Bringing the Interactive Experience Home” are trademarks of Scientific-
Atlanta, Inc.
Disclaimer
Scientific-Atlanta, Inc. assumes no responsibility for errors or omissions
that may appear in this guide. Scientific-Atlanta reserves the right to
change this guide at any time without notice.
IMPORIMPOR
IMPORIMPOR
IMPORTT
TT
TANT RANT R
ANT RANT R
ANT RULES FOR SAFE OPERAULES FOR SAFE OPERA
ULES FOR SAFE OPERAULES FOR SAFE OPERA
ULES FOR SAFE OPERATIONTION
TIONTION
TION
• Do not place other equipment,
lamps, books, or any other
object on the top of this
equipment.
• Do not place this equipment in
any of the following locations:
- On a bed, sofa, rug, or
similar surface
- Over a radiator or a heat
register
- In an enclosure, such as a
bookcase or equipment rack,
unless the installation
provides proper ventilation
Ventilation
This equipment has openings for
ventilation that protect it from
overheating. To ensure the
reliability of this equipment, do not
obstruct the openings.
Note to t e Installer
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
AVIS
Note to CATV System Installer
This reminder is provided to call the CATV
system installer’s attention to Article 820-40
of the NEC (Section 54, Part I of the Canadian
Electrical Code), that provides guidelines for
proper grounding and, in particular,
specifies that the CATV cable ground shall
be connected to the grounding system of
the building, as close to the point of cable
entry as practical.
CAUTION: To reduce the risk of electric
shock, do not remove cover (or back).
No user-serviceable parts inside. Refer
servicing to qualified service personnel.
This symbol is intended to alert you of the
presence of important operating and
maintenance (servicing) instructions in the
literature accompanying this product.
This symbol is intended to alert you that
uninsulated voltage within this product may
have sufficient magnitude to cause electric shock.
Therefore, it is dangerous to make any kind of
contact with any inside part of this product.
WARNING
TO PREVENT FIRE OR ELECTRIC SHOCK,
DO NOT EXPOSE THIS UNIT TO RAIN OR
MOISTURE.
• Comply with all warning and
caution statements in the
instructions. Observe all warning
and caution symbols that are
affixed to this equipment.
• Comply with all instructions
that accompany this equipment.
Read and Retain T ese Instructions
• Read all of the instructions
before you operate this
equipment. Give particular
attention to all safety precau-
tions. Retain the instructions for
future reference.
Placement
Place this equipment in a location
that is close enough to an electrical
outlet to accommodate the length of
the power cord. Place this
equipment on a stable surface. The
surface must support the size and
weight of this equipment.
WARNING:
Avoid personal injury and
damage to this equipment. An
unstable surface may cause this
equipment to fall.
Damage that Requires
Service
For damage that requires service,
unplug this equipment from the
electrical outlet. Refer service to
qualified service personnel when
any of the following occurs:
• There is damage to the power
cord or plug
• Liquid enters the equipment
• A heavy object falls on the
equipment
• There is exposure to rain or
water
• Operation is not normal (the
instructions in this guide
describe the proper operation)
• If you drop this equipment, or
damage the cabinet of this
equipment
• If this equipment exhibits a
distinct change in performance
Upon completion of any service or
repairs to this equipment (home
terminal), ask the service technician
to perform safety checks to
determine that the equipment is in
proper operating condition.
Grounding
This equipment has a two-prong
plug. Properly ground (earth) this
equipment by inserting the plug
into a grounded electrical, two-
socket outlet. If this plug is
polarized, it has one wide prong
and one narrow prong. This plug
fits only one way.
CAUTION:
To prevent electric shock,
match wide blade of plug to
the wide slot, and then fully
insert.
If you are unable to insert this plug
fully into the outlet, contact an
electrician to replace your obsolete
outlet.
Servicing
Do not open the cover of this
equipment. If you open the cover,
your warranty will be void. Refer
all servicing to qualified personnel
only. Contact your cable service
provider for instructions.
Cleaning the Equipment
Before cleaning this equipment,
unplug it from the electrical outlet.
Use a damp cloth to clean this
equipment. Do not use a liquid
cleaner or an aerosol cleaner. Do
not use a magnetic/static cleaning
device (dust remover) to clean this
equipment.
Object and Liquid Entr
Never push objects of any kind
into this product through openings
as they may touch dangerous
voltage points or short out parts
that could result in a fire or electric
shock. Do not expose this
equipment to liquid or moisture.
Do not place this equipment on a
wet surface. Do not spill liquids on
or near this equipment.
Accessories
Do not use accessories with this
equipment unless recommended by
your cable service provider.
Overloading
Do not overload electrical outlets,
extension cords, or integral
convenience receptacles, as this can
result in a risk of fire or electric
shock. For equipment that requires
battery power or other sources to
operate, refer to the operating
instructions for that equipment.
Lightning and Power
Surges
Ground (earth) your cable system
to provide some protection against
voltage surges and built-up static
charges. Plug your equipment into
a surge protector in order to reduce
the risk of damage from lightning
strikes and power surges. If you
have questions, call your cable
service provider.
Power Cord Protection
Arrange all power cords so that
people cannot walk on the cords,
place objects on the cords, or place
objects against the cords, which
can damage the cords. Give
particular attention to the cords at
the point at which the cord
connects to the plug, at electrical
outlets, and at the places where the
cords exit the equipment.
Power Sources
A label on this equipment indicates
the correct power source for this
equipment. Operate this
equipment only from an electrical
outlet that has the voltage and
frequency that the label indicates.
If you are unsure of the type of
power supply to your residence,
consult your cable service provider
or your local power company.
User’sInstallationGuide

IR
VIDEO
OUT
L
R
CABLE
OUT CABLE
IN
THIS DEVICE IS INTENDED TOBE ATTACHED
TO A RECEIVERTHAT IS NOT USED TO
RECEIVE OVER-THE-AIR BROADCAST
SIGNALS. CONNECTION OFTHIS DEVICE
IN ANY OTHER FASHION MAY CAUSE
HARMFUL INTERFERENCE TORADIO
COMMUNICATIONS AND IS INVIOLATION
OF THE FCC RULES,PART 15.
AVIS: RISQUE DE CHOC
ELECTRIQUE NE PAS OUVRIR
120VAC
60HZ 5A 120VAC
60HZ 80W
AUDIO
OUT
DIGITAL
AUDIO
OUT
S-VIDEO
OUT
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
YPr
Pb
HDTV
T9875
4 5 98726311101
BYPASS
IR
VIDEO
OUT
L
R
CABLE
OUT CABLE
IN
THIS DEVICE IS INTENDED TO BE ATTACHED
TO A RECEIVERTHAT IS NOT USED TO
RECEIVE OVER-THE-AIR BROADCAST
SIGNALS. CONNECTION OFTHIS DEVICE
IN ANY OTHER FASHION MAY CAUSE
HARMFUL INTERFERENCE TO RADIO
COMMUNICATIONS AND IS INVIOLATION
OF THE FCC RULES,PART 15.
AVIS: RISQUE DE CHOC
ELECTRIQUE NE PAS OUVRIR
120VAC
60HZ 5A 120VAC
60HZ 80W
AUDIO
OUT
DIGITAL
AUDIO
OUT
S-VIDEO
OUT
CAUTION
RISK OF ELECTRIC SHOCK
DO NOT OPEN
YPr
Pb
HDTV BYPASS
T9876
Cable Input
Back ofTypical HDTV
EXPLORER¤
3100 HD Digital Home CommunicationsTerminal
T9874
987 1210 11 131 32 64 5
1Message Indicator Indicates a message from your cable service provider is
waiting when blinking or illuminated. To access the message,
press the Info key.
2 LED Display Displays the selected channel number and time of day
3Bypass Indicator Indicates the optional bypass feature is on when illuminated*
4 VOL+ and VOL- Increases and decreases volume
5 Select Accesses your on-screen selection
6 CH+ and CH- Scrolls up and down through the channels
7USB Port Connects to external equipment, such as a keyboard, external
(Universal Serial Bus) modem, or similar equipment*
8Guide Accesses on-screen services, such as the on-screen guide,
video-on-demand, or pay-per-view
9Info Displays a description of the selected program; available from
the on-screen guide and while viewing a program
10 Exit Exits menus, on-screen guide, and program information
11 Settings Accesses the Settings menu
12 Smart Card Slot Allows smart card access*
13 Power Provides power to the DHCT. The light to the left of the Power
key illuminates when the power is on. To receive nightly
programming updates, keep the power on.
*Contact your cable service provider for more information
Explorer 3100HD Back Panel
1HDTV Output Connect to HDTV input of TV (high definition). The component
video cables must be connected here to provide HD signals to
your HDTV
2Serial Number Located under the second bar code. Your cable service provider
may ask for this number if your system requires troubleshooting in the
future. You must know the serial number to join the Explorer Club.
3IR Port Connect to optional VCR Commander service
4S-Video Out Connect to S-Video input of TV or VCR (standard definition)
5Video Out Connect to video input of TV or VCR (standard definition)
6Audio Out Connect to left/right (L/R) audio inputs of a stereo
receiver or a TV with stereo sound
7Cable Out Connect to cable input of TV or VCR (standard definition)
8Cable In Connect to cable signal from cable service provider
9Bypass Connect an optional RF Bypass module
10 AC Switched Connect the AC power cord from another device, such as a TV
Outlet
11 AC Power Connect the DHCT to an AC electrical outlet
Input
Installing the Explorer 3100HD DHCT
Welcome!
Congratulations on adding the Explorer®3100HD
Digital Home Communications Terminal (DHCT)
to your high definition television (HDTV)
viewing experience!
The Explorer 3100HD DHCT combines high-
definition video capability with both traditional
and interactive broadband communications
technologies for your enhanced viewing pleasure.
The Explorer 3100HD DHCT is capable of
accessing interactive services, such as video-on-
demand, pay-per-view, Internet browsing, and
email. Contact your cable service provider for
information and the availability of these services.
Use the instructions in this guide to install the
DHCT, to become familiar with the keys on the
front panel of the DHCT, and to access your
cable services. Then, begin enjoying the features
of the Explorer 3100HD DHCT.
Explorer Club
To obtain additional information about the
Explorer 3100HD DHCT, Scientific-Atlanta
invites you to join the Explorer Club. This online
club provides news and “what’s up” information
about the DHCT and offers you a chance to win
prizes and other premium items.
To join the Explorer Club, you must know the
serial number of your DHCT. The number is
located on a bar code label on the back panel of
your DHCT, and looks similar to this example:
Explorer 3100HD Front Panel
1. Unplug all electronic devices before connect-
ing the DHCT.
2. Connect the DHCT to your HDTV as shown
in the diagram.
3. Connect the DHCT to the coaxial cable
coming from the wall.
4. Plug the DHCT and the TV into an AC power
source.
Important: Do not press the Power key on
the DHCT yet.
5. Turn on the power to your TV, and set the
input channel assigned by your cable service
provider (channel 3 or 4).
6. Wait for the time to display on the LED
display.
Important: It takes 2 to 3 minutes for the
DHCT to be updated with the latest program-
ming and service information. When the front
panel displays the time, the update is
complete.
7. Press the Power key on the DHCT.
Access Cable Services and Programs
You can access your cable services using the
remote control or the keys on the front panel of
the DHCT. (Refer to your remote control user’s
guide for programming instructions.)
• Press the Guide key to access the on-screen
guide. The on-screen guide displays schedules
of TV programs and other services available
from your cable service provider, such as
video-on-demand and pay-per-view
programs.
• Use the arrow keys to highlight a program in
the schedule.
• Press the Info key for a description of a
specific program (either from the on-screen
guide or while viewing a program).
• Press the Select key to view a specific
program in the guide.
For more information, read the user’s guides
that your cable service provider included with
the DHCT installation package. These guides
provide operating instructions for the on-screen
guide, your remote control, and the VCR
Commander™ service (if available).
Check and Correct
If your DHCT does not perform as expected,
check the following conditions:
• Verify that the power to your TV is turned
on.
• If plugged into a wall switch, verify the
switch is in the ON position.
• Verify that all cables are properly connected.
• Verify that your TV is tuned to the proper
output channel (3 or 4).
If your DHCT does not perform as expected
after checking the power, the cables, and the
output channel, check the following conditions:
No picture
• If your system includes a VCR and/or stereo,
verify that you have properly connected
them to the DHCT.
• Verify that the DHCT power light is on and
the Bypass light is off.
No color
• Verify that the current TV program is
broadcast in color.
• Adjust the TV color controls.
No sound
• If your setup includes a VCR and/or stereo,
verify that you have properly connected
them to the DHCT.
• Verify that the volume is turned up.
• Verify that the Bypass feature is disabled.
The LED on the front panel displays
question marks instead of the channel
number.
Press the INFO key on the remote control or
the front panel of the DHCT. You may have
pressed the Power key before all of the latest
programming updates were received by the
DHCT.
The TV screen displays a message indicat-
ing that the DHCT is automatically updat-
ing its software.
Wait for the time to display on the LED before
continuing with your installation process. When
the front panel displays the time, the update is
complete.
Note: If you need further assistance, contact
your cable service provider.
ccessing Programs
The serial number is beneath the second bar code.
Write the serial number here: _______________ .
To access the Explorer Club Web site type:
www.scientificatlanta.com/explorerclub
Connect the DHCT to Your HDTV
Use the connection diagram and follow these
steps to connect the Explorer 3100HD DHCT to
your HDTV.
Input Labels
If the HDTV inputs on your HDTV are labeled
R, G, and B, you may need a connection
converter. Contact your cable service provider.
Audio Output
Audio output from the CABLE OUT is
monaural (non-stereo).
Audio output from the AUDIO OUT LEFT and
RIGHT is stereo.
If you connect to S-VIDEO OUT, you must
connect the LEFT and RIGHT AUDIO OUT on
the DHCT to the LEFT and RIGHT AUDIO IN
connectors on your TV, VCR, or stereo.
Additional Connections
If you are connecting additional devices to the
Explorer 3100HD and your HDTV, access our
Web site for connection information:
www.scientificatlanta.com
Required Cables
1
1
Setof Component
VideoCables
Stereo/Audio Cable
Electric shock hazard! Unplug all
electronic devices before connecting
or disconnecting any device cables.
WARNING:
Before Installing the DHCT
Before you begin to install the DHCT:
• Read the IMPORTANT RULES FOR SAFE
OPERATION section of this guide.
• Locate the DHCT serial number, which is on a
bar code on the back panel of the DHCT. You
will need this serial number to join the
Explorer Club. Also, if your system requires
troubleshooting in the future, your cable
service provider may ask for the serial number.
• If the HDTV inputs on your HDTV are
labeled R, G, and B, you may need a connec-
tion converter. Contact your cable service
provider.
• If you plug the DHCT into an outlet that is
controlled by a wall switch, keep the switch in
the ON position. The on-screen guide is
updated nightly. If the wall switch is in the
OFF position, your DHCT will not receive the
latest programming updates.
• Keep the top of the DHCT free of all objects
and electronic devices, including your TV.
• It is recommended that you use a surge
protector with your cable equipment and
electronic devices.