Seagate MEDALIST 275XE User manual

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Medalist XE Family
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275xe, 545xe
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ATA Interface Drives
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Installation Guide
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© 1994 Seagate Technology, Inc. All rights reserved
Publication Number: 36294-001, Rev. A
December 1994
Seagate, Seagate Technology and the Seagate logo are registered
trademarks of Seagate Technology, Inc. Medalist, SeaFAX, SeaFONE,
SeaBOARD and SeaTDD are trademarks of Seagate Technology, Inc.
EZ-Drive and Maximum Overdrive are trademarks of Micro House
International, Inc. Other product names are registered trademarks or
trademarks of their owners.
Seagate reserves the right to change, without notice, product offerings
or specifications. No part of this publication may be reproduced in any
form without written permission from Seagate Technology, Inc.
Contents
Read before you begin... . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
ST3660A free installation software. . . . . . . . . . . . . . . . . . . . 2
Quick software transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installing the drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Configuring the drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Attaching cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Mounting the drive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Configuring the computer . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
528-Mbyte system-capacity limit . . . . . . . . . . . . . . . . . . . . . 7
Standard installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Partitioning and formatting the drive . . . . . . . . . . . . . . . . . . 9
Transferring and using the installation software . . . . . . . 11
Transferring the installation software. . . . . . . . . . . . . . . . . 11
Using the installation software. . . . . . . . . . . . . . . . . . . . . . 12
Basic troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Advanced troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . 19
Technical support services. . . . . . . . . . . . . . . . . . . . . . . . . 25
Storing and shipping your drive. . . . . . . . . . . . . . . . . . . . . 28

Read before you begin...
Application. Your Seagate® drive is designed for NRTL-listed
personal computers. It uses the ATA interface.
Warning. Turn off thecomputer before you openthecase, touch
any internal components or install the drive.
Static discharge. Yourdrive and computer contain components
that can be damaged by static discharge. Static electricity is
generated from the friction of two contributors rubbing together.
The charge is stored in your body and is discharged when you
touch another conductor. Wool, synthetic clothing, carpets and
plastics,including mostbags,arecommoncontributors.Observe
these precautions to avoid damage from static electricity:
•Ground yourself before handling the drive. Wear a grounded
wriststrap thatisproperlyconnectedtoearthground,ortouch
themetal chassis ofthe computer powersupplyifitis plugged
into a grounded outlet.
•Keep the drivein its antistatic bag until you are ready to install
it. Do not attach any cables to the drive in the antistatic bag.
•Handle the drive gently and only by its edges or frame.
•Donottouchthedrive’sconnectorpinsorprintedcircuitboard.
Drive handling. The drive is extremely fragile—handle it with
care. Do not remove any labels from the drive.
Inspection. Hold the drive by the frame edges to inspect it. Call
your distributorordealerimmediatelyifitappearstobedamaged.
Warranty. See your authorizedSeagate distributor or dealer for
the terms of the drive warranty.
Note. With regard to the EZ-Drive software,thereare no warran-
ties, express or implied, including, but not implied,warran-
ties ofmerchantablityorfitnessforaparticularpurpose.All
such warrantiesareexpresslyand specificallydisclaimed.
Medalist XE Family Installation Guide, Rev. A 1

Maintenance and repair. Seagate drives do not require mainte -
nance. The head/disc assembly is factory-sealed; a broken seal
voids the warranty. Seagate customer service centers are the
only facilitiesauthorizedto repair Seagate drives. Seagate does
not sanction any third-party repair facilities.
Note. Throughout this manual, the Medalist 275xe is referred to
by its model number, ST3295A,and theMedalist 545xeis
referred to by its model number, ST3660A.
ST3660A free installation software
Files containing the free hard disc installation software and a
program for extracting them, Seamove, are written on the
ST3660A drive at the factory. The installation software is a
versionof EZ-DriveforSeagate. Itprovides asoftware solution
forcomputersusingDOSandsomeBIOS combinations thatlimit
the hard disc capacity to 528 Mbytes. It allows the computer to
access the ST3660A’s entire 544.8 Mbytes. Before you partition
and format the drive, transfer the EZ-Drive files to a bootable
diskette. Instructions for transferring the EZ-Drive files are on
page 11 and in the README.EXEfile on the drive.
Note. The EZ-Drive software is authorized for installation only
with the drive on which it is shipped.
Quick software transfer
•Install the ST3660A drive.
•Boot the computer with a diskette that has 300 Kbytes avail-
able for transferring the files.
•Select drive type 2 for the ST3660A in CMOS.
•Activate the prompt for the ST3660A.
•Type seamove. Seamove transfers the files to the diskette in
Drive A, erases the drive partition and reboots the computer.
2 Medalist XE Family Installation Guide, Rev. A

Front
4-pin
power connector
8-pin
master/slave jumper block
Front
Cable select
40-pin
ATA interface
connector
4
3
2
1
Circuit board
+5V
+5V return
+12V return
+12V
The drive is a master; a 
slave is present that uses
only the PDIAG– signal.
2-pin
header
Drive activity
LED 
(optional)
3-pin
power connector 
(optional)
123
Keyway
Ground
+12V
+5V
The drive is a master;
a slave is present, but
it is not ATA-compatible.
The drive is a slave to an
ATA-compatible master.
The drive is a master;
the slave is either a
Medalist family drive or 
another ATA-compatible 
drive, or there is no slave.
2
1
4
3
6
5
8
7
Circuit
board
Pin 1
Spare jumper 
across pin 1 and pin 3
+
–
Figure 1. Jumpers and connectors
Medalist XE Family Installation Guide, Rev. A 3

Installing the drive
1. Turn the computer off.
Warning. Installing or removing the drive or adapter cards
while the computer is powered on can damage
your drive, adapter and computer.
2. Remove the computer’s cover.
Caution. Special trainingor tools mayberequired toservice
laptop computers. Removing the cover may void
your warranty. Review the terms and conditions of
your warranty before removing the cover.
3. Ground yourself.
Configuring the drive
YourST3295Aor ST3660A is configured at the factoryforsingle-
drive operation. If you are installing two drives, you must recon-
figure your Seagate drive as either the master orthe slave. If you
installtheSeagatedriveasyouronlydrivebutaddaseconddrive
later, you must reconfigure it as the master or slave at that time.
1. Remove the drive from its antistatic bag.
2. Install master/slave jumpers. The master/slave configura-
tion is set using the jumper block shown in Figure 1 on page
3. The chart below the jumper block shows how to set the
jumpers for different configurations. An extra jumper is in-
cluded with the drive and is attached to pins 1 and 3 of the
jumper block.
Installing one drive: No jumper setup is required.
Installing two drives: Your Seagate drive may be installed
with another ATA-compatible drive. Your system may use
either a standard ATA interface cable or the cable-select
method. The chart in Figure 1 shows the jumper settings for
the master and slave configurations.
4 Medalist XE Family Installation Guide, Rev. A

Attaching cables
Refer to Figure 1 on page 3 for the locations of the connectors.
1. Connect the remote LED (optional).
2. Attach the power cable. Attach one of the cables from the
power supply to the power connector on the drive.
Caution. The cable and connector are designed to mate. Donot
force a connection. Improper alignment may damage
your drive.
3. Attach the interface cable. The edge-stripe on the interface
cable for the drive is used to denote pin 1. The cable length
must be no longer than 18 inches.
Caution. Cable misalignment can result in damage to the com-
puter and the drive. Ribbon cables are delicate—be
careful not to crimp or strain them.
Installing one drive with a standard ATA 40-pin interface cable:
Attach oneendofthe cabletothedrive’s40-pinATAinterface
connector. Alignthecable’s edge-stripewith pin 1 of thedrive
shown inFigure1.Attachtheotherendofthecabletothehost
adapter card or to the hard drive connector located on the
motherboard.Alignthecable’sedge-stripewithpin1(seeyour
system user’s guide or host adapter user’s guide).
Installing two drives with an ATA interface cable:
You needan interface cable designedfor two drives. Attach a
cable connector to each drive’s 40-pin ATAinterface connec-
tor. Align thecable’s edge-stripe with pin 1 of the drive shown
in Figure 1. Attach the other end of the cable to the host
adapter card or to the hard drive connector located on the
motherboard.Alignthecable’sedge-stripewithpin1(seeyour
system user’s guide or host adapter user’s guide). You can
attach the drives in any order on the cable.
Medalist XE Family Installation Guide, Rev. A 5

Installing drives in computers that use cable-select:
If your computer uses the cable-select method, refer to your
computerreferenceguidetodeterminewhichcableconnector
or drive slot denotes the master drive and which the slave.
Mounting the drive
YourSeagate drive isdesignedto fitinto a3.5-inchbay.You can
mount the drivesecurely in thecomputer in any orientation using
either the side mounting holes or the bottom mounting holes.
Position the drive so that you do not strain or crimp the cables.
YourSeagate driveisnotshippedwithmountingscrews.Usethe
screws in the current drive if this drive is a replacement.
•Drives that have an “S” stamped on the frame runner use
6-32 UNC standard screws.
•Drives that have an “M” stampedon the framerunner use M3
metric screws.
Caution. To prevent drive mounting hole damage, use only the
appropriate type of screws as specified. Tighten them
gently using no more than 6 inch-lb of torque.
Bottom mounting holes. Insert four mounting screws not more
than 0.20 inches (6 full turns) into the drive frame.
Sidemountingholes.Insertfourmountingscrewsnotmorethan
0.13 inches (4 full turns) into the drive frame.
5.25-inch drive bay. You can mount your drive in a 5.25-inch
drivebay with a Seagate 5.25-inch frame kit.Contact your dealer
for the frame kit you need.
6 Medalist XE Family Installation Guide, Rev. A

Configuring the computer
Your computer maintains records representing the hardware in
thesystem.Thisrepresentationincludesthetranslationgeometry
that is used by the BIOS to map the drive surface and that is
stored in CMOS memory. During the boot cycle, a test is run
comparing the record to the hardware. When you install a new
drive, you must update this record to includea representation of
the new drive. This is done in your computer’s System Setup.
This section tells you how to configure your computer. It also
discusses drivecapacitylimitationsimposedby some computers
and available solutions. If youare installing aST3295A,go tothe
“Standard installation” section on page 8.
528-Mbyte system-capacity limit
Computers using DOS and some BIOS impose a 528-Mbyte
capacity limit on ATA hard discs. This occurs because the BIOS
isdesigned touseup to1,024 cylindersinthe translationgeome-
try for mapping the data surface of the drive. The ST3660A has
1,057cylinders. If your computer’s BIOS limits the drivecapacity
to 528 Mbytes, you have several options for installingthe drive.
•Install the drive using the standard installation procedure on
page 8. This assures you the maximum capacity allowed by
your computer.
•Use a host adapter that supports more than 528 Mbytes.
•Upgrade the BIOS to one that uses logical block addressing
(LBA) or an extended cylinder-head-sector (ECHS) address-
ing scheme that allows for more than 528 Mbytes.
•Use the hard disc installation software, EZ-Drive,included on
your ST3660A drive. Instructions for extracting the software
are on page 11. Instructions for using EZ-Drive start on page
12
. (Only ST3660A drives with part number 958002-4 xx are
shipped with EZ-Drive.)
Medalist XE Family Installation Guide, Rev. A 7

Standard installation
1. Turn the computer on.
2. Enter the System Setup routine. (Refer to your computer
user’s guide.SystemSetup maybecalledSetup,BIOSSetup
or CMOS Setup.) If your computer uses an automatic setup
utility, see the caution below.
3. Find the hard disc configuration in the System Setup screen.
4. Selectadrivetypethatmatchesthedrivetranslationgeometry
for your drive as shown in the followingtable.
Model CHKDSK
Mbytes
Translation geometry CMOS
(Setup)
Mbytes
Cyl Heads Sectors
per track
ST3295A 272.7 761 14 50 260
ST3660A* 545.5 1057 16 63 520
ST3660A** 528.5 1024 16 63 504
*Use this translation geometry if you know your computer
can accept more than 1,024 cylinders.
** Use this translation geometry if you are not sure your
computer can accept more than 1,024 cylinders.
Note. CHKDSK and CMOS capacities are approximations.
Thecapacitiesyourcomputerreportsmayvaryslightly.
Caution. If your computer is capable of automatic System
Setup, it may read the total number of physical
cylinders into the translation geometry chart in
System Setup. If your system does not acknow-
ledge more than 1,024 cylinders, it may overwrap
the initial cylinders in its representation. This re-
duces the effective drive capacity to only the over-
wrapped cylinders. The effective cylinder count is
8 Medalist XE Family Installation Guide, Rev. A

1,057 – 1,024 = 33, or 17.3 Mbytes. To avoid this
problem, configure your System Setup manually.
If none of the standard drive types offered in System Setup
match the translation geometry of your Seagate drive, select
the
user-defined or custom drive type, if available, and enter
your drive’s translation geometry.
If your System Setup routine does not offer a user-defined
drive type, select a standard drive type with a capacity that
approximates, but does not exceed, the capacity listed in the
table on page 8 under
CMOS (Setup) Mbytes.
If System Setup does not list the drive types it supports, you
can get assistance choosing an appropriate drive type by
downloading the FindType utility from the Seagate Sea-
BOARD bulletin board (see page 25).
The drive does not use write precomp and landing zone. If
these parameters are listed, make their value zero.
If you upgrade your system at a later date to achieve the
drive’sfullcapacity,youmustrepartitionandreformatthedisc.
Be sure to save your data first.
5. Whenyouhavecompletedsettingthetranslationgeometryfor
your drive, save the values and exit System Setup. Reboot
your computer. Refer to your user’s guide for assistance on
saving your changes.
Partitioning and formatting the drive
Before you can use your Seagate drive, you must partition and
format it. In this guidewediscusspartitioning andformatting your
drive with DOS; have your DOS user’s guide available for refer-
ence. If you are using another operating system, consult your
operating system user’s guide for formatting instructions.
Low-level formatting
Your drive is low-level formatted at the factory to 512 bytes per
sector. Low-level formatting is not required.
Medalist XE Family Installation Guide, Rev. A 9

Partitioning
Youmust partitionthedriveintooneormorelogical drivesbefore
you can use it.
Caution. Partitioningor formatting a drive at any levelerases all
dataonit.Before yourepartitionorreformatyourdrive,
makea backup of your existing filesonanother discor
media. Seagate assumes no liability if you erase your
data.
You can partition a drive as follows:
1. Insert a bootable DOS diskette and boot the computer.
2. Attheprompt,typefdisk.PressENTER to runtheFDISKutility.
3. Select
createDOSpartitionorlogicalDOSdrive .PressENTER.
If there are two drives on your system, make sure your
selection is for the correct drive.
4. Select
create primary DOS partition . Use the maximum avail-
able size for your primary partition and make the partition
active. This puts the entire drive on one partition and allows
the computer to boot (load DOS) from the partition. Press
ENTER after every selection.
After you make all the appropriate selections, the computer
automatically reboots itself.
High-level formatting
High-level formatting verifies the information written by the low-
level format and builds the file allocation table (FAT) that DOS
usestoaccessfilesonthedrive.Ifyouputmorethanonepartition
on the drive, you must high-level format each partition. Refer to
your DOSreferenceguide forinstruction.UsetheDOSFORMAT
utility to high-level format the drive as follows:
1. Type the followingcommand at the DOS prompt:
format
drive: /v /s
10 Medalist XE Family Installation Guide, Rev. A

drive : designates the drive you are formatting. Type c: if you
are formatting the boot drive or if your system contains only
one drive. Type d: to format a second drive.
/v tells the computer you want to label the drive after it is
formatted. Labeling the drive can prevent someone from ac-
cidentally deleting the partition and losing your data.
/s tells the computer to make the drive bootable and copy the
necessary system files to the drive.
2. Whenthe computer prompts you fora volume label, type any
valid name you wantto designate the partition.
Transferring and using the installation
software
Before you partition and format the drive, you must transfer the
hard disc installation files on the drive to a bootable diskette in
Drive A. The diskette musthave 300 Kbytes available.To create
a bootable diskette:
1. Put your DOS diskette into Drive A.
2. Type format a:/s.
The drive will read the DOS diskette and ask you to insert the
diskette you wantto format into Drive A.
3. Insert the blank diskette. Press ENTER. When the format is
complete, you cantransfer the installationsoftware filesto the
diskette.
Transferring the installation software
1. Boot the computer with the diskette to which you want to
transfer the installation software files.
2. Enter the System Setup routine. (Refer to your computer
user’s guide.SystemSetup maybecalledSetup,BIOSSetup
or CMOS Setup.) If your computer uses an automatic setup
system, go to step 5.
3. Find the hard disc configuration in the System Setup screen.
Medalist XE Family Installation Guide, Rev. A 11

4. Select drive type 2 for your new ST3660A. If your computer
does not offer drive type 2, use the following values: 615
cylinders, 4 heads and 17 sectors.
Note. These are interim drive type values that allow you to
access the drive for extracting the installation files.
5. Activate the prompt for the ST3660A drive.
6. Type seamove.
This command transfers the files from the ST3660A to the
disketteinDriveA.Whenthetransferiscomplete,thefilesare
erased, the drive partition is removed and the computer is
rebooted. The computer returns an invalid drive specification
error when you try to access the ST3660A.
This completes the file extraction.
Using the installation software
The EZ-Drive installation software allows your computer to ac-
cess the ST3660A’s full 545 Mbytes. It works by bypassing the
BIOS during the boot sequence and using information it creates
on Drive C to identify the drive prior to loading DOS. During the
installation, EZ-Drive:
•Determines how many drives are installed
•Sets the drive type in System Setup so that the computer
knows the drive is available
•Modifies the Drive Cboot record with the new drive’s transla-
tion geometry
•Partitions and formats the new drive
•Copies the boot files to the new drive if it is Drive C
•Enables MaximumOverdriveondrivesthatusethisfeature.
Maximum Overdrive enables the read/write multiple com-
mand, enhancing performance. The Change Installed Fea-
tures option that appears in the dialog box whenthe format is
complete allows you to disable Maximum Overdrive.
12 Medalist XE Family Installation Guide, Rev. A

EZ-Driveiseasyandsafetouseandversatile.Ifyoualreadyhave
a drive installed,EZ-Drivewill not alter its format and files unless
youinstructittooverridethepartitionandformat.Youcanchoose
a fully automatic installation that establishes one partition and
quick formats the drive or a custom installation that lets you set
multiple partitions of equal size (see page 15 for instruction on
creating multiple partitions of unequal size). You can choose a
full format and other options.
Note. You must haveDOS 4.0 or later to use EZ-Drive. It works
in most computers but does not support:
•Toshiba laptops, XTor Micro Channelcomputers
•Some Local Bus adapters that use 32-bit mode
•Some systems that have PIO mode 3 active
•OS/2 and NT above 528 Mbytes
Caution. Because EZ-Drive uses about 4 Kbytes of conven-
tional memory, some older virus-detection programs
may misidentify EZ-Drive as a virus. If all 640 Kbytes
of conventional memory are not free whenthese virus
programs inspect conventional memory, they assume
a virus is present and clean and restore the memory.
If this happens, information about the EZ-Drive in-
stalled drive is destroyed and the drive cannot be
identifiedbythecomputer.Donotusetheseprograms.
Note. TheSeagateversionofEZ-Drivecannotinstallanon-Sea-
gate drive without a Seagate drive present.
1. Boot your computer with the EZ-Drive diskette. This is a
precaution to ensure that the EZ-Drive installation does not
conflict with any terminate-and-stay resident (TSR) programs
that may be in memory.
Caution. Do not write protect the EZ-Drivediskette. The system
must write important information back to the diskette.
Medalist XE Family Installation Guide, Rev. A 13

2. Type ez.
3. Disregard the Notice dialog box. The EZ-Drive software is
authorized for installation only with the drive on which it is
shipped. Press ENTER to continue.
4. Locate the bottom box on the screen. The model number of
each drive EZ-Drive identifies is listed in this box. If a drive is
missingortheorderisincorrectorthereisadrivenotidentified
message, make sure the master and slave jumpers are set
correctlyon thedrivesandthecablesareproperly connected.
Caution. Turn off your computer before resetting the jump-
ers or removing the cables.
5. If the drives are correctly identified, choose Select FullyAuto-
matic Installation in the top box.
Note. Additional information about EZ-Drive is offered in the
InstallationHelpoption.Installationandtroubleshooting
information is availablethere also.
If you are installing the drive as Drive C, EZ-Drive automat-
ically writes the system files to the drive to make it bootable.
6. When the format is complete, EZ-Drive presents an options
dialog box. Select and read the Important Information option.
This instruction tells you how to boot from a floppy and still
retain the use of the EZ-Drive installed drive.
7. Select Reboot to reboot the computer and to save the instal-
lation. Remove the EZ-Drive diskette and put it away. It
contains information about the drive setup. The computer
should boot to the C: prompt.
Toward the end of the boot sequence, your screen should
display a prompt for booting with a diskette followed quickly
bytheMicroHousebannerandtheC:prompt.Iftheinstruction
and the banner fail to appear, your computer has not found
the EZ-Drive installed drive.
14 Medalist XE Family Installation Guide, Rev. A

Booting with a diskette after EZ-Drive is installed
To boot your computer with a diskette:
1. Boot the computer with the diskette-drive door open.
2. PresstheCTRL keywhenthefollowingmessageappearsnear
the end of the boot sequence:
Hold the CTRL key down to boot from a floppy
3. Insert the boot diskette. The computer boots to the diskette
drive.
Installing multiple partitions
Thecustom installationoptionintheinstallationmenu allowsyou
tocreate uptoninepartitions ofequalsizeonthedrive. Tocreate
partitions of unequal size on your EZ-Drive installed drive, use
the FDISK and format commands on a DOS diskette. Refer to
your DOS manual if you need assistance deleting, creating and
formatting partitions.This instruction assumes you have already
installed the drive with EZ-Drive.
1. Bootyourcomputer fromDriveC.If theEZ-Drivebanner does
not appear, the EZ-Drive installeddrive is not recognized.
2. Insert the DOS diskette into the diskette driveand change the
prompt.
3. Type fdisk.
4. Delete the Primary partitionfrom the EZ-Drive installed drive.
Caution. If you have two drives, be sure you choose the
correct drive before deleting the partition.Deleting
the partition erases everything on the drive.
Note. EZ-Drive puts a volume label on the partitionit creates.
You must enter the label to delete the partition.
5. Repartition the drive with the partitions in the sizes you want.
Refer to your DOS manual if you need assistance creating
extended partitions. Remember to make the primary partition
active for Drive C.
Medalist XE Family Installation Guide, Rev. A 15

The computer will reboot when the partitioning process is com-
plete. However, you must make surethe EZ-Drive installeddrive
is present to continue with the format. (The EZ-Drive banner
appears when the drive is recognized.)
1. Openthediskette-drivedoorwhenyou reboot.PresstheCTRL
key when the following message appears:
Hold the CTRL key down to boot from a floppy
Themessage is veryquick and you may need to bootseveral
times before you succeed. (Some computers allow you to
press the CTRL key early.) If you get an “Invalid OS” error
message, the computer has not found the EZ-Drive installed
drive and you must start the boot process again.
2. Insert a DOS diskette with the format program.
3. Type format
drive :for each partition you have created.
Note. DOS automatically assigns a letter to each partition.
Use the appropriate letter in the format statement.
If you areformattingDriveC, youmustcopy the system
filesforthecomputertobootfromthedrive.Tocopythe
system files during the format, type format c: /s.
4. Reboot the computer whenyou are done formatting.
Windows32-bit disk access.
If 32-bit disk access is enabled in your Microsoft® Windows, a
device conflict message appears when you load Windows after
you install your drive with EZ-Drive. To resolve the conflict:
1. Press ENTER to open Windows.
2. Open the Main menu.
3. Open the Control Panel.
4. Select Virtual Memory.
5. Select Change.
6. Disable 32-Bit Disk Access at the bottom of the screen.
7. Select OK. Follow the screen instructions to reboot.
16 Medalist XE Family Installation Guide, Rev. A

You can re-establish the 32-bit disk access capability using the
SETUP program on the EZ-Drive diskette as follows:
1. Load Windows.
2. Open the Program Manager menu and select File.
3. Select Run.
4. Load the EZ-Drive diskette.
5. In the command line box, type
drive :Setup.
6. Select Install Driver. This loads the MH32BIT.386 replace-
ment driver designed to work with EZ-Drive.
7. Select Restart Windows.
Medalist XE Family Installation Guide, Rev. A 17

Basic troubleshooting
Warning. Alwaysturn off the computer before changing jumpers
or unplugging cables and cards.
Caution. Your drive and computer contain static-sensitive de-
vices. Wear a ground strap or take other antistatic
precaution while handling your drive.
If you have installedyour drive and it does not function properly,
perform the followingbasic checks.
•Verify compatibility. Verify that the host adapter and the
drive are appropriately matched to each other and to your
computer. Refer to relevant documentation for details.
•Check all cards. Verify that all cards are seated in their slots
on the motherboard and are secured with mounting screws.
•Check all cables. Make sure allribbon and powercablesare
securely connected. Ribbon cables are easily damaged, es-
pecially at the connector. Try a new cable or a known good
cable. Make sure no socket pins were bent when the cable
was inserted. For each cable, verify that cable-connector pin
1 is aligned with equipment-connector pin 1. The edge-stripe
on the ribbon cable is used to denote pin 1.
Caution. Do not reverse-plug connectors. This candamage
the computer and the drive.
•Verify equipment configuration. Review the instructions in
this guide and the host adapter installation guide and make
sure that all appropriate jumpers are installed, or removed, to
suit your application.
•Check the power-supply specifications. If new devices are
installed, your computer’s power supply may not support the
new total power requirement. Consult your dealer.
•Verify the drive type setting in System Setup. The drive
typestored inCMOSmemory by yourSystemSetupprogram
mustnotexceedthephysicalspecificationsofyourdrive.Also,
18 Medalist XE Family Installation Guide, Rev. A